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• Best way to patch (8) RJ45 ports from one room to another.

  - by zimmer62

  I have a 48 port patch panel in my basement, which I've wired almost all of them to various rooms around the house. Many are not actually being used at the moment, but pretty much all of them are wired to somewhere. As of recent, I've put in an HTPC in my media closet (different room), and I'm finding I need a lot more RJ45 plugs to this area. I have 4 drops here, and adding a switch will not solve my problems. I'm using the cabling for other things such as IR and Serial devices, not just Ethernet. What I'm hoping to do is add an 8 port panel in that media closet, and tie those into an 8 port panel on my rack next to the 48 port... What I don't want to do is pull 8 separate cables one by one from one area to the other unless someone has a technique that will allow me to do that quickly, and painlessly. Do they make cables with more conductors specifically for this purpose? Or patch panels that are designed for a special cable essentially just extending ports from one room to another?

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• How do I get to the bottom of network latency and bandwidth issues

  - by three_cups_of_java

  I recently moved two blocks south. That move moved me from Comcast to Broadstripe (high-speed internet cable providers). Comcast was pretty good. Broadstripe sucks. I called them on the phone, and they basically brushed me off (politely). I want to come to them with some numbers, so I can say more than just "it's really slow". I still have access to my old Comcast service, so I can run the tests using both providers. Here's what I'm seeing with my new Broadstripe service: 1) When I browse to most sites, there is a long delay (5-10 seconds) before the page starts loading in my browser 2) The speed test tell me I have 12 megs down (bullshit) 3) I have a server at my office. I just downloaded some files (using scp on the command line). It said I'm getting 3.5 KB/s I'm an experienced programmer and spend most of my days on the command line and in vim. Networking, however is not a strong point. I've played around with traceroute, but I'm not sure if that's the right tool to use. I have access to servers all over the country (I would just use Amazon EC2 to set up a test server), and I prefer to use Ubuntu for my testing. How can I come up with some hard numbers to show Broadstripe how crappy their service is?

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• Two cisco gigabit switches refuse to link to each other. Any idea why?

  - by Prody

  I have 3 Linksys SR2024 switches which are basically non-managed 24 port Gbit + 2 miniGBIC. I now had to add another switch to the network, and my provider didn't have the SR2024 switch anymore, so I got the Cisco SLM2024 which was a bit more expensive. It's pretty much the same thing but with management (that I don't need). So I've connected the SLM2024 to a SR2024 via Cat6 cable, and for some strange reason, I get no link. If I connect any machine with a Gbit NIC to both switches, it links with 1Gbit autonegotiated. If I connect the SLM2024 to a non-Gbit switch (I have a cheap 4port ASUS switch), it will link just fine on 100Mbit full duplex. Since the SLM2024 has management, I've tried to see if something is misconfigured on it's side, but it's not, it advertises 1Gbit and lower. (hence the machines connecting succesfully at 1Gbit). Since the SR2024 that I'm trying to connect it to also connects successfully with another SR2024 and other Gbit machines, it means that it advertises Gbit too. But for some reason when I link the SR2024 to the SLM2024 I get no link. Please note that I've properly tested the wire. Does anyone have any idea what's wrong?

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• Which Cardbus/PCMCIA -> USB card works with external hard drive?

  - by Carl

  I have an HT-Link Cardbus/PCMCIA USB 2.0 2-port card (NEC / 32-bit). My external hard drive w/USB adapter won't work with it, and it will work plugged directly into a USB port on a different laptop. (My USB ports got fried.) I got the card off E-Bay. My MP3 player works plugged into that card. The drivers for the card say "Known limitations: High Speed Isochronus, USB Composite Devices." (No other details provided.) I don't know if the hard drive adapter is "isochronous" or "composite." I've read there are problems with too little power being supplied to the drive. The cable to the drive has two USB plugs on one end, and it doesn't make any difference if I plug both of them into the Cardbus card. What card should I get? I see many different brands on E-Bay. I need one that supplies sufficient power for an external hard drive, and doesn't have any "known limitations" in the way.

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• How to fix missing RAID1 drive

  - by Sodved

  I had to do some fiddling about with my cables inside thebox and now I am getting a "Critical Error" about the RAID disks during startup. I have a gigabyte GA-MA770T-UD3 motherboard. Aparently the RAID controller is an AMD SB710 chip. I'm pretty sure I know what happenned. The first time I rebooted I had forgotten the power cable on one of the disks in the RAID1 (mirror) and let it boot up. So I shut down and put the power back in. So now when it boots up I go into the RAID admin interface (between the BIOS screen and the OS loading): it shows the RAID1 as in error the logical device has one disk and says the other is disconnected or missing the other physical disk shows up as a single disk If I boot to the OS (Windows 7 32 bit) the data all seems to be there. If I go into computer management it says my partition is on a disk and working OK. But the other disk is offline because: "The disk is offline because it has a signature collision with another disk that is online" So I am guessing because I STUPIDLY booted up with only one of the disks powered on, the other disk fell out of synch with the mirror and so now cannot rejoin the mirror. How do I fix this? I want to get the RAID1 mirror working again. There does not appear to be any "Repair" option in the basic RAID admin tool which I get into during startup before the OS boots. I have not made any explicit changes to the online one (but I guess the OS has probably written some admin data).

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• how to build network across buildings ?

  - by Omie

  Hi ! I need some help in building a network between hundreds of computers spread across multiple buildings of my college. Yes, I'll be doing this as a part of my college project. Please see this image, it will give you enough idea of what I'm trying to achieve. http://i.imgur.com/rOohx.png All the computers in all buildings should be able to connect server. Once network is up, there will be a set of services over intranet and network use will be moderate. well, say there will be an email server and a http server. My point is, I cannot afford much of performance loss. It feels easy to connect computers inside 1 building to each other, however, I'm clueless as to how to connect all of them to server. I mean, just 1 cable won't be enough to connect 1 building to server, right ? How should I go with it ? I am not expecting detailed configuration. Just heads up will do :) Thanks

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• Hard Drive problem: is it the SATA controller or the HDD itself?

  - by Drooling_Sheep

  I have a Samsung 1.5TB hard drive hooked up to an ECS H55H-I mini-ITX motherboard. I have XBMC 10 (modified Ubuntu 10.04) installed for use as an HTPC. The hard drive encounters occasional errors during normal use which cause it to be remounted read-only. I have updated the BIOS on the motherboard, changed the SATA cable and moved it to different ports on the motherboard, installed and re-installed the OS (including different versions of XBMC and generic ubuntu), all to no avail. I recently ran tests both with badblocks -sv and smartctl -t long. Both reported no errors. This makes me think the motherboard or SATA controller is probably the issue. Does anyone know of any further tests I can do to help narrow this down? The processor is a Core i3. I forget the model number but it's one of the 32nm ones with on-package graphics. There's no discrete video card or optical drive. The power supply is a 150W Rosewill (pretty sure) that came with the case.

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• Need recommendation: which USB card (PCMCIA) works with external hard drive?

  - by Carl

  I have an HT-Link Cardbus/PCMCIA USB 2.0 2-port card (NEC / 32-bit). My external hard drive w/USB adapter won't work with it, and it will work plugged directly into a USB port on a different laptop. (My USB ports got fried.) I got the card off E-Bay. My MP3 player works plugged into that card. The drivers for the card say "Known limitations: High Speed Isochronus, USB Composite Devices." (No other details provided.) I don't know if the hard drive adapter is "isochronous" or "composite." I've read there are problems with too little power being supplied to the drive. The cable to the drive has two USB plugs on one end, and it doesn't make any difference if I plug both of them into the Cardbus card. What card should I get? I see many different brands on E-Bay. I need one that supplies sufficient power for an external hard drive, and doesn't have any "known limitations" in the way.

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• Cannot access Domain Controller through VPN

  - by Markus

  In our small network there is a Windows 2008 R2 Domain Controller that also serves as Remote Access Server. For years, we could access this server and the resources in the network over a VPN connection without any problem. Since some time however, I am able to connect to the VPN, but my Windows 8 client (and another one I used for testing purposes) is not able to connect the domain controller afterwards. I can access any other server in the network, but there seems to be a problem regarding the trust between the client(s) and the server. If I connect the client to the network directly over a LAN cable, everything works as expected. Also I can connect to another server over VPN and open a RDP prompt to the DC without a problem. On the client, whenever I try to access the DC, I get an access denied message. I've tried to update the group policies both over VPN and LAN. Also, I've removed the client from the domain and re-added it. The client shows a message that Windows requires valid login information when connected to the VPN - but my credentials are valid. They work when I logon to the client when not connected to the VPN and also when connected to the LAN. Turning off the firewall on the client and the server did not change anything. DNS resolution works both on the server and the client. What else can I do to diagnose and solve the problem?

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• Linux can dual display but windows can't?

  - by Mr_CryptoPrime

  I have two monitors, one that is hdmi-to-dvi and the other vga-to-dvi. I have an AMD HD Radeon 6900 series graphics card installed. I got Ubuntu to display dual monitors, but then I restarted for an update and then Ubuntu wouldn't even boot in recovery mode, it just kept cycling forever...displaying something about "timeout: killing [filepath] [hexadecimal]. So I tried booting into windows (7-professional) and it crashed and displayed this after rebooting: IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT-IN-NONPAGED-AREA. I went into Bios and reverted to the system defaults and ran system restore and it booted ok, but the dvi-to-dvi monitor would not display. I made sure my drivers were updated and catalyst was updated. Also through research discovered only one is for vga and the other is digital only, so I put the vga-to-dvi in the vga slot and so on. Neither windows or catalyst will detect the dvi-to-dvi montior. Any suggestions? Thanks. EDIT: Found out that booting into Ubuntu with only one monitor (using either monitor with either cable) worked perfectly fine. I could then add another monitor and it displays ok. However, it will, out of the blue, suddenly distort the display. At first I thought the computer crashed, but it is something with the video output from the GPU to the monitor because I pushed the power button and it would refresh every 5secs or so and I could see the "Ubuntu will power down in X seconds", even though it was horribly distorted. Any ideas what's causing this?

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• Windows 7, network transmit (send) not working

  - by user326287

  My Win 7 works 2 years without problem. But now, I can't transmit (send) big data on LAN/Internet. I can: - Ping anything - Browse Internet, download files at full speed - Send e-mails with very small attachments. - Testing download speed on Speedtest.net, measure stable full speed. I can't: - Testing upload speed on Speedtest.net. Upload stuck.. - Save/send email messages with big (128k) attachment, independent from e-mail provider or e-mail box. THIS IS NOT A HARDWARE/CABLE/CARD OR OTHER NETWORK DEVICES PROBLEM! When I boot from a Linux Live CD, without ANY hardware change, all data sending, testing works correctly, at full speed. I have tried already in Win 7: - Disable Windows/3rd party Firewall completely - Reset IP stack parameters (netsh int ip reset c:\resetlog.txt) - Computer restore - Reinstall LAN driver When I inspect the packets in Wireshark in Windows, I see lot's of (maybe 60% of sent packets) "TCP Retransmission". Sometimes receive "TCP Dup Ack" or "TCP Out-of-Order". Linux don't do this. Thank you for the help.

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• Connecting WD World Book to my new laptop using downloaded win 7 driver

  - by Jeanie

  HELP!!! I have just been reading through and seeing that you can connect using a USB straight to your laptop. This would be great is I actually had the cable! My problem is I have a lovely new laptop with windows 7 - I had to buy this as my old laptop isnt working anymore and I have just ordered an external sata enclosure to see whether I can get any inormation of the old drive and put onto my new laptop, so at least I don't lose any work. This in itself will probably present problems as my old OS was Windows XP! I will deal with that when i get to it!! My problem at present is that I have a World Book and I wish to connect and configure it to my new laptop but again I need to download drivers for Windows 7, which I believe I have done, but now I can't seem to work out just what to do next to help these 2 devices to recognize each other and configure. If anyone has any answers or could talk me through it I would be really grateful. Thanks - Jeanie

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• Anonymizing OpenVPN Allow SSH Access to Internal Server

  - by Lionel

  I'm using an anonymizing VPN, but want SSH access to internal computer. How do I access my internal computer through SSH? When I do ssh 98.123.45.6, the connection times out. IP address from cable provider: 98.123.45.6 Anonymous IP through VPN: 50.1.2.3 Internal computer: 192.168.1.123 When searching around, I found recommendations to either set up iptables rules, routing rules, or to add ListenAddress to sshd_config. Which of these applies to my case? Here is my route: Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 10.115.81.1 10.115.81.9 255.255.255.255 UGH 0 0 0 tun0 10.115.81.9 * 255.255.255.255 UH 0 0 0 tun0 50.1.2.3-sta ddwrt 255.255.255.255 UGH 0 0 0 eth0 192.168.1.0 * 255.255.255.0 U 202 0 0 eth0 169.254.0.0 * 255.255.0.0 U 204 0 0 vboxnet0 loopback * 255.0.0.0 U 0 0 0 lo default 10.115.81.9 128.0.0.0 UG 0 0 0 tun0 128.0.0.0 10.115.81.9 128.0.0.0 UG 0 0 0 tun0 default ddwrt 0.0.0.0 UG 202 0 0 eth0

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• computer randomly restarting. both in game and out of game

  - by eric

  first my specs are. AMD Phenom II x4 955 processor 3.2ghz 20gb ddr3 ram 4Gb Nvidia Geforce GTX 770 850w Corsair tx850w psu Gigabyte ud3 mobo Windows 7 professional I recently uprgraded my vid card to gtx770 and upgraded my psu to the 850w thats in it now. i did a reformat with the installation of the new gpu and psu and started fresh and only have a couple programs installed (diablo3, nvidia control panel, wow, and steam). all drivers are up to date and everything is hooked up correctly. the problem is it will randomly shut down. no blue screen. just turns itself straight off and reboots after a couple seconds. occasionally i will have to unplug the power cable from the psu for a few minutes then reconnect and it will start up. it seems pretty random. sometimes it does it when my pc is just sitting there on the home screen. and sometimes it does it during games. and sometimes it doesnt do it for days at a time. i noticed the psu felt hot so i put an extra fan blowing straight onto both the psu and gpu and neither feel overly hot after it shuts down now. could it just be that it is a psu problem. the psu was taken from another machine but wasnt having this problem in that machine. i have seen a few articles online about gtx770 doing the same thing. but i havent found any answers or solutions. any help will be appreciated. im sure the 850w is enough to power my machine, im just stumped and ran out of ideas to fix it. i have even returned the video card for another thinking it might have been an issue with that particular card, but still gettin the same problem.

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• Strange network issue (ZIP file fails CRC test over VPN)

  - by Joe Schmoe

  We have a server in the office running Windows Server 2003 Our office is connected to our datacenter via hardware VPN (Linksys RV082 router in the office to CISCO router in the datacenter). There is a job that runs on the server in the office that does following: ZIP certain files from the server using 7Zip, copy ZIP file to a network share in the office and verify ZIP integrity, copy ZIP file to a network share in the data center and verify ZIP integrity. Problem is - verifying ZIP integrity for the file in the data center always fails. However, if I run 7Zip on the server in data center that exposes that share ZIP file verifies just fine, so it is not actually corrupted during copy operation. Additionally, I tried running ZIP on other computers in the office to verify ZIP file on datacenter file share and it verifies OK. I tried plugging server to the same network port where my workstation is connected using different cable (my workstation doesn't exhibit this problem) and ZIP verification still fails. So the problem is local to that specific server. On network adapter properties for the server in question there is no "Advanced" tab where one can usually configure a lot of network settings. Network card driver is up to date (Windows Update doesn't find anything newer and Lenovo website doesn't have any drivers for Windows 2003 for this computer model). Is there any other way to configure network setting via command line? What settings could be relevant to this problem?

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• Set up layer 2 vlan between 2 data centres

  - by user41679

  Hello, Our data centre provider operates 2 sites, and we currently have equipment in one and would like to have equipment in the second. They've told me that they operate a layer 2 vlan between the 2 sites over a 20gbit connection, and that they'd just give me ethernet cable at each end to connect the locations. At the current site, we have Cisco 2960 48TC-L switches, all the machines are on a 192.168.x.x subnet and we have cisco firewalls with which we connect to our internet provider with. My question is what would I need to do to connect the 2 sites? could I just plug the ethernet cables the provide into the cisco switches, and have the same switches the other end? would I need to set up a separate internal network on the other side and connect both through the firewalls? Would the cisco switches need special configuration? We expect to maintain a number of connections between the 2 sites, and each site would have its own internal dns name like dc1.xx.com. Sorry if I'm being vague or haven't included enough information, I've a fairly good knowledge of hardware but we're down a netops guy at the moment and I'd like to get both sites on-line ASAP! Thanks in advance!

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• What could possibly cause my computer to power down at random times?

  - by geoffreydv

  I have recently bought a new Power Supply and a new graphics card. My PC ran smoothly for a few months now but since a couple of days I'm having a strange problem. I am trying to isolate the problem to a specific piece of hardware (because if it's either the Power Supply or the Graphics card they are still under warranty). The problem started when I was playing a game (diablo 3). My PC suddenly powered down. I was unable to turn it on again by pressing the power button. I unplugged the power cable for a few seconds and plugged it back in. This time the pc powered on but the indication light turned orange instead of white as it normally does. The fans were not spinning and I did not see anything on my screen. After trying a couple of times I gave up. Two days later I tried again and this time the PC did boot up as usual. Everything looked okay until I tested if the problem was resolved by starting Diablo again. After about two minutes it powered down again as it did the first time. If I don't run any games my PC does power down after about 3-5 hours. Another fact that might be relevant: One time the PC did not shut down immediatly, instead first my graphics "powered down" but the music I was playing kept on playing. After about 20 seconds the pc powered down completely as usual. What I also noticed is that when I boot instantly after a power down, the chance of another power down occuring is much higher. Does anyone have an idea what could be causing this kind of behaviour or has a certain tool to diagnose the specific hardware parts? Thanks Specs: Memory: 6GB Processor: Intel i5 OS: Windows 7 64 bit The PC is a Dell Studio XPS 8100 with a replaced PSU and Graphics card: PSU: Corsair CX500 (500 watt) Graphics card: AMD Radeon 6850

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• Ethernet/8P8C crimp contacts bent

  - by Fire Lancer

  (if anyone knows correct terminology please correct). Ive got a (fairly large) number of existing Ethernet cables that over the years many have got damaged connector clips, so got a crimp tool and some new connectors for them. However out of all 4 attempts I have tried, on crimping 2+ of the little copper contacts that bite into the wires have instead just bent to one side, and so gone between the gaps in in the crimp tool... Unless this really is me doing something wrong (what?) I am inclined to blame the hardware, but is this the crimper or the new connectors I got? I tried to take a picture, as you can just about see looking from the left 3rd, 6th, 7th and 8th pins didn't get pushed in, and so don't form a connector. Unfortunately my camera was barely able to focus on it and then this website converted it to a JPEG... Update: Connectors/Cable/Tools: The wires are stranded (looks about 6 and no evidence of being aluminum/not copper), and the pins(?) have 2 little flat spikes lengthways along the cables (I understand to dig into it, while solid core connectors would have like 2 plates designed to go around the core?). Crimper was http://www.amazon.co.uk/gp/product/B0013EXTKK/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1 (seemed to be highly rated, I already had tools for cutting/stripping). Update2: Picture of crimp "prongs" (?) Update3: Side picture of connector Update4: Comparison with old connector. The top (used) connector is one from a few years back (different tool and connectors), the thing that concerns me that it might not be the tool I need to replace is just how thin the pins are on the new one that maybe a tool could legitimately bend some into a gap rather than pushing them in fully? In fact I can move individual pins to the sides significantly with my fingernail, is that normal?

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• Configuring two subnets with two NICS. Access from a NAS to the internet

  - by archipestre

  I am having trouble configuring my NAS. I have a DSL router with WIFI (192.168.1.1) in my flatmates room. In my room I have a server with two NICS: 1) wlan0 (192.168.1.2) that connects to the DSL router via wireless 2) em1 (192.168.0.1) that connects to the NAS (192.168.0.20) with a crossover cable. I have Fedora 17 and I have enable packet forwarding. My IP configuration is as follows: WLAN0 inet 192.168.0.1 netmask 255.255.255.0 broadcast 192.168.0.255 EM1 inet 192.168.1.2 netmask 255.255.255.0 broadcast 192.168.1.255 My routing table looks like: Destination Gateway G enmask Flags Metric Ref Use Iface 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 wlan0 192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 em1 192.168.1.0 0.0.0.0 255.255.255.0 U 0 0 0 wlan0 I have enable a static route in the DSL server: Status Network Destination Subnet Mask Interface Gateway Remove Edit Active 192.168.0.0 255.255.255.0 LAN 192.168.1.2 From my server I can ping the DSL router and the NAS. From the NAS I can ping both NICS of the server. However the NAS is unable to ping the DSL router or any address in the Internet. Any idea of what is wrong. Thank you in advance

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• New Communications Industry Data Model with "Factory Installed" Predictive Analytics using Oracle Da

  - by charlie.berger

  Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications Service Providers   We've integrated pre-installed analytical methodologies with the new Oracle Communications Data Model to deliver automated, simple, yet powerful predictive analytics solutions for customers.  Churn, sentiment analysis, identifying customer segments - all things that can be anticipated and hence, preconcieved and implemented inside an applications.  Read on for more information! TM Forum Management World, Nice, France - 18 May 2010 News Facts To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle today introduced the Oracle Communications Data Model. With the Oracle Communications Data Model, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the Oracle Communications Data Model, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Also announced today, Hong Kong Broadband Network enhanced their data warehouse system, going live on Oracle Communications Data Model in three months. The leading provider increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Product Details Oracle Communications Data Model provides industry-specific schema and embedded analytics that address key areas such as customer management, marketing segmentation, product development and network health. CSPs can efficiently capture and monitor critical data and transform it into actionable information to support development and delivery of next-generation services using: More than 1,300 industry-specific measurements and key performance indicators (KPIs) such as network reliability statistics, provisioning metrics and customer churn propensity. Embedded OLAP cubes for extremely fast dimensional analysis of business information. Embedded data mining models for sophisticated trending and predictive analysis. Support for multiple lines of business, such as cable, mobile, wireline and Internet, which can be easily extended to support future requirements. With Oracle Communications Data Model, CSPs can jump start the implementation of a communications data warehouse in line with communications-industry standards including the TM Forum Information Framework (SID), formerly known as the Shared Information Model. Oracle Communications Data Model is optimized for any Oracle Database 11g platform, including Oracle Exadata, which can improve call data record query performance by 10x or more. Supporting Quotes "Oracle Communications Data Model covers a wide range of business areas that are relevant to modern communications service providers and is a comprehensive solution - with its data model and pre-packaged templates including BI dashboards, KPIs, OLAP cubes and mining models. It helps us save a great deal of time in building and implementing a customized data warehouse and enables us to leverage the advanced analytics quickly and more effectively," said Yasuki Hayashi, executive manager, NTT Comware Corporation. "Data volumes will only continue to grow as communications service providers expand next-generation networks, deploy new services and adopt new business models. They will increasingly need efficient, reliable data warehouses to capture key insights on data such as customer value, network value and churn probability. With the Oracle Communications Data Model, Oracle has demonstrated its commitment to meeting these needs by delivering data warehouse tools designed to fill communications industry-specific needs," said Elisabeth Rainge, program director, Network Software, IDC. "The TM Forum Conformance Mark provides reassurance to customers seeking standards-based, and therefore, cost-effective and flexible solutions. TM Forum is extremely pleased to work with Oracle to certify its Oracle Communications Data Model solution. Upon successful completion, this certification will represent the broadest and most complete implementation of the TM Forum Information Framework to date, with more than 130 aggregate business entities," said Keith Willetts, chairman and chief executive officer, TM Forum. Supporting Resources Oracle Communications Oracle Communications Data Model Data Sheet Oracle Communications Data Model Podcast Oracle Data Warehousing Oracle Communications on YouTube Oracle Communications on Delicious Oracle Communications on Facebook Oracle Communications on Twitter Oracle Communications on LinkedIn Oracle Database on Twitter The Data Warehouse Insider Blog

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• Great Customer Service Example

  - by MightyZot

  A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal to for many years.(I am a Gold Card member.) I like my Amex card because I can use it for big purchases and it forces me to pay them off at the end of the month. Well, the reality is that I’m not always so good at doing that, so sometimes my payments are over a couple of months.  :) A few days ago I received an email from “American Express” fraud detection. The email stated that I should call a toll free number and have the last four digits of my card handy. I grew up during the BBS era with some creative and somewhat mischievous friends. I’ve learned to be extremely cautious with regard to my online life! So, I did what you would expect…I sent them a nice reply that said “Go screw yourself.” For the past couple of days someone has been trying to call me and I assumed it was the same prankster trying to get the last four digits of my card. The last caller left a message indicating that they were from American Express and they wanted to talk to me about my card. After looking up their customer service numbers on the www.americanexpress.com web site, I called and was put through to the fraud detection group. The rep explained that there were some charges on my wife’s card that did not fit our purchase profile. She went through each charge and, for the most part, they looked like charges my wife may have made. My wife had asked to use the card for some Christmas shopping during the same timeframe as the charges. The American Express rep very politely explained that these looked out of character to her. She continued through the charges. She listed a charge for $160 – at this point my adrenaline started kicking in. My wife said she was going to charge about $25 or $30 dollars, not $160. Next, the rep listed a charge for over $1200. Uh oh!! Now I know that my account has been compromised. I informed the rep that we definitely did not make those charges. She replied with, “that’s ok Mr Pope, we declined those charges as well as some others.” We went through the pending charges and there were a couple more that were questionable. The rep very patiently waited while I called my wife on my office phone to verify the charges. Sure enough, my wife had not ordered anything from Netflix or purchased anything with Yahoo Wallet! “No problem Mr Pope, we will remove those charges as well.” “We are going to cancel your wife’s card and send her a new one. She will receive it by 7pm tomorrow via Federal Express. Please watch your statements over the next couple of months. If you notice anything fishy, give us a call and we will take care of it for you.” (Wow, I’m thinking to myself!) “Is there anything else I can help you with Mr Pope?” “Nope, thank you very much for catching this so early and declining those charges!”, I said smiling. Apparently she could hear me smiling on the other end of the phone line because she replied with “keep smiling Mr Pope and have a good rest of your week.” Now THAT’s customer service!  Thank you American Express!!! I shall remain an ever faithful customer. Interesting…

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• Install Problem (Ubuntu Server 10.04) with USB as it reboots when I hit 'enter' for 'Install Ubuntu Server' option! Help

  - by Alastair

  We cannot seem to install Ubuntu Server with USB as it reboots when I hit 'enter' for 'Install Ubuntu Server' option. My friend wants to try setting up a server so; we downloaded Ubuntu Server 10.04.4 we created a boot CD and installed ubuntu server no problem at all. But then the problem arose the hardrive we wanted to use is a 1tb sata drive and the computer orginally has 40gb IDE. So I bought a Sata to IDE and IDE to Sata converter from: http://www.microdirect.co.uk/Home/Product/52926/IDE-to-SATA-converter---Converts-IDE-HDD-to-SATA-inc-sata-data-and-power-cables Unfortunately this converter means I cannot plug in the IDE cable meaning I only have one IDE connection i.e CD drive has to be disconnected for the 1tb sata Hardrive to be connected. So now the 1tb drive is connected, powered it on opened the bios to make sure the hdd appeared it did as ST3ASDAPFKG (somthing like that). Fortunately the computer supports USB booting, so I read ubuntu server usb install instructions I tried: Startup Disk Creator & Unebootin Startup Disk Creator made the usb bootable with the 'ubuntu-10.04.4-server-i386.iso' All looked fine stuck the usb drive in, booted the machine up and I am quickly presented with ubuntu language choice. I hit enter to select English then I am presented with: Install Ubuntu Server, Install Ubuntu Enterprise Cloud, Check Disk for defects, test memory, Boot from first hard disk, Rescue a broken system I can move up and down the menu fine everything seems ok, I select 'Install Ubuntu Server', computer just hangs and screen either goes blank or locks. So I rebooted the computer loads the same menus fine, I select 'Install Ubuntu Server' hit 'enter' and the computer just restarts then brings me back to the same menu. hmmm Then I tried choosing the rest of the options separately: Install Ubuntu Server, Install Ubuntu Enterprise Cloud, Check Disk for defects, test memory, Boot from first hard disk, Rescue a broken system computer just restarts and back to the same ubuntu menu every-time. Grrrr At this point I wish I actually new how to command line install or something but I don't have a clue how to do that. So I tried hitting 'f6' for 'other options' and I tried them all in various combinations and individually. No Luck: (Expert mode, acpi=off, noapic, nolapic, edd=on, nodmraid, nomodeset, Free Software only) At this point I am wondering if it is a bios setting causing problems, I tried turning every option in there on off that I don't understand. No Luck. I then discovered by accident if you hit esc in the ubuntu install menu it says "you are leaving the graphical boot menu and starting the text mode interface" I hit 'Ok'. Next a prompt pops up saying 'boot:' One time it responded when I typed somthing with 'Cannot find kernal image (something like that but since then it just restarts when I hit enter in that prompt). I had a browse on the net and found someone suggesting removing quiet from install command for 'Install Ubuntu Server'. Made no difference at all just reboots... Orginal boot options noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/ubuntu-server.seed initrd=/install/initrd.gz quiet -- Modified boot options noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/ubuntu-server.seed initrd=/install/initrd.gz -- Still I cannot install Ubuntu Server by USB as it, reboots when I hit 'enter' for 'Install Ubuntu Server' option. This is a real pain as we cannot take the 1tb Sata Hardrive and swap it for IDE to be able to use the cd drive. Why is is it so hard to install ubuntu server with usb? I have wasted a full day and half on this really frustrated any help would be amazing! I know the answers out there just seems a bit illusive at the moment! Computer Spec- Asus Motherboard, 1gb RAM 2X512MB, Powersupply 200watt, 2.8ghz Processor Intel, On-board 64mb graphics, 100mb Ethernet, 54mb Wireless,

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• Prepping the Raspberry Pi for Java Excellence (part 1)

  - by HecklerMark

  I've only recently been able to begin working seriously with my first Raspberry Pi, received months ago but hastily shelved in preparation for JavaOne. The Raspberry Pi and other diminutive computing platforms offer a glimpse of the potential of what is often referred to as the embedded space, the "Internet of Things" (IoT), or Machine to Machine (M2M) computing. I have a few different configurations I want to use for multiple Raspberry Pis, but for each of them, I'll need to perform the following common steps to prepare them for their various tasks: Load an OS onto an SD card Get the Pi connected to the network Load a JDK I've been very happy to see good friend and JFXtras teammate Gerrit Grunwald document how to do these things on his blog (link to article here - check it out!), but I ran into some issues configuring wi-fi that caused me some needless grief. Not knowing if any of the pitfalls were caused by my slightly-older version of the Pi and not being able to find anything specific online to help me get past it, I kept chipping away at it until I broke through. The purpose of this post is to (hopefully) help someone else recognize the same issues if/when they encounter them and work past them quickly. There is a great resource page here that covers several ways to get the OS on an SD card, but here is what I did (on a Mac): Plug SD card into reader on/in Mac Format it (FAT32) Unmount it (diskutil unmountDisk diskn, where n is the disk number representing the SD card) Transfer the disk image for Debian to the SD card (dd if=2012-08-08-wheezy-armel.img of=/dev/diskn bs=1m) Eject the card from the Mac (diskutil eject diskn) There are other ways, but this is fairly quick and painless, especially after you do it several times. Yes, I had to do that dance repeatedly (minus formatting) due to the wi-fi issues, as it kept killing the ability of the Pi to boot. You should be able to dramatically reduce the number of OS loads you do, though, if you do a few things with regard to your wi-fi. Firstly, I strongly recommend you purchase the Edimax EW-7811Un wi-fi adapter. This adapter/chipset has been proven with the Raspberry Pi, it's tiny, and it's cheap. Avoid unnecessary aggravation and buy this one! Secondly, visit this page for a script and instructions regarding how to configure your new wi-fi adapter with your Pi. Here is the rub, though: there is a missing step. At least for my combination of Pi version, OS version, and uncanny gift of timing and luck there was. :-) Here is the sequence of steps I used to make the magic happen: Plug your newly-minted SD card (with OS) into your Pi and connect a network cable (for internet connectivity) Boot your Pi. On the first boot, do the following things: Opt to have it use all space on the SD card (will require a reboot eventually) Disable overscan Set your timezone Enable the ssh server Update raspi-config Reboot your Pi. This will reconfigure the SD to use all space (see above). After you log in (UID: pi, password: raspberry), upgrade your OS. This was the missing step for me that put a merciful end to the repeated SD card re-imaging and made the wi-fi configuration trivial. To do so, just type sudo apt-get upgrade and give it several minutes to complete. Pour yourself a cup of coffee and congratulate yourself on the time you've just saved.  ;-) With the OS upgrade finished, now you can follow Mr. Engman's directions (to the letter, please see link above), download his script, and let it work its magic. One aside: I plugged the little power-sipping Edimax directly into the Pi and it worked perfectly. No powered hub needed, at least in my configuration. To recap, that OS upgrade (at least at this point, with this combination of OS/drivers/Pi version) is absolutely essential for a smooth experience. Miss that step, and you're in for hours of "fun". Save yourself! I'll pick up next time with more of the Java side of the RasPi configuration, but as they say, you have to cross the moat to get into the castle. Hopefully, this will help you do just that. Until next time! All the best, Mark 

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• problem with network-manager-pptp

  - by Riuzaki90

  I've a problema with the VPA CAble connection of my university... on the website of the university there's a .sh file that set all the variables of the connection in ETC/PPP/PEERS and another .sh file that call the connection...I'm on ubuntu 11.10 and when I run the setup.sh I have this error: impossible to find network-manager-pptp these are the two file that I had talk about: #!/bin/bash echo "Creazione della connessione in corso attendere........." apt-get update apt-get install pptp-linux network-manager-pptp echo -n "Digitare la propria Username: " read USERNAME echo -n "Digitare la propria Password: " read PASSWORD pptpsetup --create UNICAL_Campus_Access --server 160.97.73.253 --username $USERNAME --password $PASSWORD echo 'pty "pptp 160.97.73.253 --nolaunchpppd"' >/etc/ppp/peers/UNICAL_Campus_Access echo 'require-mppe-128' >>/etc/ppp/peers/UNICAL_Campus_Access echo 'file /etc/ppp/options.pptp'>>/etc/ppp/peers/UNICAL_Campus_Access echo 'name '$USERNAME''>>/etc/ppp/peers/UNICAL_Campus_Access echo 'remotename PPTP'>>/etc/ppp/peers/UNICAL_Campus_Access echo 'ipparam UNICAL_Campus_Access'>>/etc/ppp/peers/UNICAL_Campus_Access echo $USERNAME' PPTP '$PASSWORD' *'>>/etc/ppp/chap-secrets rm /etc/ppp/options.pptp echo '###############################################################################'>/etc/ppp/options.pptp echo '# $Id: options.pptp,v 1.3 2006/03/26 23:11:05 quozl Exp $'>>/etc/ppp/options.pptp echo '#'>>/etc/ppp/options.pptp echo '# Sample PPTP PPP options file /etc/ppp/options.pptp'>>/etc/ppp/options.pptp echo '# Options used by PPP when a connection is made by a PPTP client.'>>/etc/ppp/options.pptp echo '# This file can be referred to by an /etc/ppp/peers file for the tunnel.'>>/etc/ppp/options.pptp echo '# Changes are effective on the next connection. See "man pppd".'>>/etc/ppp/options.pptp echo '#'>>/etc/ppp/options.pptp echo '# You are expected to change this file to suit your system. As'>>/etc/ppp/options.pptp echo '# packaged, it requires PPP 2.4.2 or later from http://ppp.samba.org/'>>/etc/ppp/options.pptp echo '# and the kernel MPPE module available from the CVS repository also on'>>/etc/ppp/options.pptp echo '# http://ppp.samba.org/, which is packaged for DKMS as kernel_ppp_mppe.'>>/etc/ppp/options.pptp echo '###############################################################################'>>/etc/ppp/options.pptp echo '# Lock the port'>>/etc/ppp/options.pptp echo 'lock'>>/etc/ppp/options.pptp echo '# Authentication'>>/etc/ppp/options.pptp echo '# We do not need the tunnel server to authenticate itself'>>/etc/ppp/options.pptp echo 'noauth'>>/etc/ppp/options.pptp echo '#We won"t do PAP, EAP, CHAP, or MSCHAP, but we will accept MSCHAP-V2'>>/etc/ppp/options.pptp echo '#(you may need to remove these refusals if the server is not using MPPE)'>>/etc/ppp/options.pptp echo 'refuse-pap'>>/etc/ppp/options.pptp echo 'refuse-eap'>>/etc/ppp/options.pptp echo 'refuse-chap'>>/etc/ppp/options.pptp echo 'refuse-mschap'>>/etc/ppp/options.pptp echo '# Compression Turn off compression protocols we know won"t be used'>>/etc/ppp/options.pptp echo 'nobsdcomp'>>/etc/ppp/options.pptp echo 'nodeflate'>>/etc/ppp/options.pptp echo '# Encryption'>>/etc/ppp/options.pptp echo '# (There have been multiple versions of PPP with encryption support,'>>/etc/ppp/options.pptp echo '# choose with of the following sections you will use. Note that MPPE'>>/etc/ppp/options.pptp echo '# requires the use of MSCHAP-V2 during authentication)'>>/etc/ppp/options.pptp echo '# http://ppp.samba.org/ the PPP project version of PPP by Paul Mackarras'>>/etc/ppp/options.pptp echo '# ppp-2.4.2 or later with MPPE only, kernel module ppp_mppe.o'>>/etc/ppp/options.pptp echo '#{{{'>>/etc/ppp/options.pptp echo '# Require MPPE 128-bit encryption'>>/etc/ppp/options.pptp echo '#require-mppe-128'>>/etc/ppp/options.pptp echo '#}}}'>>/etc/ppp/options.pptp echo '# http://polbox.com/h/hs001/ fork from PPP project by Jan Dubiec'>>/etc/ppp/options.pptp echo '#ppp-2.4.2 or later with MPPE and MPPC, kernel module ppp_mppe_mppc.o'>>/etc/ppp/options.pptp echo '#{{{'>>/etc/ppp/options.pptp echo '# Require MPPE 128-bit encryption'>>/etc/ppp/options.pptp echo '#mppe required,stateless'>>/etc/ppp/options.pptp echo '# }}}'>>/etc/ppp/options.pptp echo "setup di 'UNICAL Campus Access' terminato correttamente" echo "per connettersi eseguire lo script 'UNICAL_Campus_Access.sh' " and the second: #!/bin/bash echo "Connessione alla Rete del Centro Residenziale in corso attendere........." modprobe ppp_mppe pppd call UNICAL_Campus_Access sleep 30 tail -n 8 /var/log/messages echo "Connessione Stabilita" echo -n "Per terminare la connessione premere invio (in alternativa eseguire il commando 'killall pppd'):----> " read CONN killall pppd echo "Connessione terminata" I've correctly installed network-manager-pptp to the latest version...help?

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• Microsoft Cloud Day - the ups and downs

  - by Charles Young

  The term ‘cloud’ can sometimes obscure the obvious.  Today’s Microsoft Cloud Day conference in London provided a good example.  Scott Guthrie was halfway through what was an excellent keynote when he lost network connectivity.  This proved very disruptive to his presentation which centred on a series of demonstrations of the Azure platform in action.  Great efforts were made to find a solution, but no quick fix presented itself.  The venue’s IT facilities were dreadful – no WiFi, poor 3G reception (forget 4G…this is the UK) and, unbelievably, no-one on hand from the venue staff to help with infrastructure issues.  Eventually, after an unscheduled break, a solution was found and Scott managed to complete his demonstrations.  Further connectivity issues occurred during the day. I can say that the cause was prosaic.  A member of the venue staff had interfered with a patch board and inadvertently disconnected Scott Guthrie’s machine from the network by pulling out a cable. I need to state the obvious here.  If your PC is disconnected from the network it can’t communicate with other systems.  This could include a machine under someone’s desk, a mail server located down the hall, a server in the local data centre, an Internet search engine or even, heaven forbid, a role running on Azure. Inadvertently disconnecting a PC from the network does not imply a fundamental problem with the cloud or any specific cloud platform.  Some of the tweeted comments I’ve seen today are analogous to suggesting that, if you accidently unplug your microwave from the mains, this suggests some fundamental flaw with the electricity supply to your house.   This is poor reasoning, to say the least. As far as the conference was concerned, the connectivity issue in the keynote, coupled with some later problems in a couple of presentations, served to exaggerate the perception of poor organisation.   Software problems encountered before the conference prevented the correct set-up of a smartphone app intended to convey agenda information to attendees.  Although some information was available via this app, the organisers decided to print out an agenda at the last moment.  Unfortunately, the agenda sheet did not convey enough information, and attendees were forced to approach conference staff through the day to clarify locations of the various presentations. Despite these problems, the overwhelming feedback from conference attendees was very positive.  There was a real sense of excitement in the morning keynote.  For many, this was their first sight of new Azure features delivered in the ‘spring’ release.  The most common reaction I heard was amazement and appreciation that Azure’s new IaaS features deliver built-in template support for several flavours of Linux from day one.  This coupled with open source SDKs and several presentations on Azure’s support for Java, node.js, PHP, MongoDB and Hadoop served to communicate that the Azure platform is maturing quickly.  The new virtual network capabilities also surprised many attendees, and the much improved portal experience went down very well. So, despite some very irritating and disruptive problems, the event served its purpose well, communicating the breadth and depth of the newly upgraded Azure platform.  I enjoyed the day very much.

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