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• Graphics Tablet as input device for Windows 8

  - by Arcath

  Having used Windows 8 (and 8.1) on a touch screen I know how much better it is than with a mouse. I've seen people with graphics tables on 7 use them to scroll their browser etc... so I was wondering if I could use one as a touch screen for windows? and if did would the 8 features of swipe in from the sides etc... work properly? Just incase brand is an issue in this I was looking at getting a Wacom.

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• Transmission-daemon not picking up on watch directory

  - by Mild Fuzz

  Trying to get my transmission-daemon to pick up files from a dropbox folder, to make remote starting easier (it's a headless system). As far as I can tell, the settings.json file is as expected, but none of the files I place in the folder get picked up. I have checked that dropbox is syncing correctly. Here is the whole settings.json file, but the relevant lines are included below: "watch-dir": "/home/john/Dropbox/torrents", "watch-dir-enabled": true Update It appears to be a permissions issue. From /var/log/syslog: Unable to watch "/home/john/Dropbox/torrents": Permission denied (watch.c:79) I have tried stopping the daemon - sudo service transmission-daemon stop - changing permissions of folder using chown - sudo chown -R john /home/john/Dropbox/torrents - restarting daemon - sudo service transmission-daemon start Same result, however Update 2 Permissions for the folder are: drwsrwsrwx 2 john debian-transmission 4096 2012-04-09 19:40

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• What are the advantages of programming to under an OS as opposed to bare metal executive?

  - by gby

  Assume you are presented with an embedded system application to program, in C, on a multi-core environment (think a Cavium or Tilera) and need to choose between two environments: Code the application under Linux in SMP mode or code the application under a thin bare metal executive (something like a very minimal RTOS), perhaps with a single core running UP Linux that can serve control tasks. For the purpose of this question, assume that both environment provide the same level of performance guarantees in any measurable aspects of run time performance, including number of meaningful action per second, jitter, latency, real time considerations - the works. (and yes, I realize this is by far not a trivial assumption at all, bare with me). How would you justify going with a Linux SMP based solution rather then a bare metal thin executive solution? The question may seems silly. It certainly seems obvious to me - but I have to convince someone that does not think the same. Could you help make a list of arguments in favor of choosing a real SMP aware OS (Linux) vs. a bare metal executive assuming performance guarantees are NOT an issue? Many thanks

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• juju bootstrap key error?

  - by mxdog

  I followed the guides the best as i could. there is some information missing like do as root or as regular user ..formatting, quotes no quotes..what the password or paraphrase for ssh should be ..couple other trivial things. that im sure add up to where im at (stuck!) so i have a working mass server on mx-nas-01 and 3 nodes and have been trying to get juju to start. I have tried this as both root and my regular account, sudo no-sudo and here is the output i get from juju bootstrap (however i try it) I don't know if this could be a host,domain,account issue or what i will mention i did have to shut off my dhcp server and install masq (all defaults) to get the maas pxe to work for the nodes mxdog@mx-nas-01:/$ juju bootstrap Traceback (most recent call last): File "/usr/bin/juju", line 8, in main(sys.argv[1:]) File "/usr/lib/python2.7/dist-packages/juju/control/init.py", line 183, in main env_config.load_or_write_sample() File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 229, in load_or_write_sample self.load() File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 115, in load self.parse(file.read(), path) File "/usr/lib/python2.7/dist-packages/juju/environment/config.py", line 138, in parse config = SCHEMA.coerce(config, []) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 266, in coerce new_dict[k] = self.schema[k].coerce(v, path) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 233, in coerce new_subvalue = self.value_schema.coerce(subvalue, value_path) File "/usr/lib/python2.7/dist-packages/juju/lib/schema.py", line 301, in coerce return self.schemas[selected].coerce(value, path) KeyError: 'mass' environments: maas: type: mass mass-server: http://192.168.0.30:80/MAAS mass-oauth: tDRdtJeEKVARBh93eT:N5dK5HSZBsA45cBdx9:S8wMNrfkT9PeYvQN9YrnbHGxmKARv8vb admin-secret: ########## default-series: precise

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• How do I allow end user 'blocked sender lists' to work even if the server manages spam filtering?

  - by Myrddin Emrys

  Client filtering in Outlook 2010 is disabled when the server is managing spam filtering. Unfortunately I have a few high profile users that prefer to spam-block mailing lists rather than unsubscribe, so even though the email is not really spam they are upset that it is coming into their mailbox. As seen here, I am not the first person to wrestle with this issue, and the suggested fix there (setting New-FseExtendedOption –Name CFAllowBlockedSenders –Value true) also failed to work for me. Can anyone provide another possible fix? Thank you kindly.

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• Owner of uploads directory is `www-data` but this prevents FTP access via PHP scripts

  - by letseatfood

  To allow write access to Apache, I needed to chown www-data:www-data /var/www/mysite/uploads to my site's upload folder. This allows me to delete files from the folder via unlink() in a PHP script. Unfortunately, this prevents another PHP script, which uses FTP functions, from working. I think it is because the FTP user is mike and now that the uploads directory is owned by www-data, mike cannot access it. I added mike to the group www-data, but this does not fix the issue. Can somebody advise me on how to allow PHP FTP functions to work in addition to file deletion using PHP's unlink() function?

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• Site Web Analytics not updating Sharepoint 2010

  - by Rohit Gupta

  If you facing the issue that the web Analytics Reports in SharePoint 2010 Central Administration is not updating data. When you go to your site > site settings > Site Web Analytics reports or Site Collection Analytics reports  You get old data as in the ribbon displayed "Data Last Updated: 12/13/2010 2:00:20 AM" Please insure that the following things are covered: Insure that Usage and Data Health Data Collection service is configured correctly. Log Collection Schedule is configured correctly Microsoft Sharepoint Foundation Usage Data Import and Microsoft SharePoint Foundation Usage Data Processing Timer jobs are configured to run at regular intervals One last important Timer job is the Web Analytics Trigger Workflows Timer Job insure that this timer job is enabled and scheduled to run at regular intervals (for each site that you need analytics for). After you have insured that the web analytics service configuration is working fine and the Usage Data Import job is importing the *.usage files from the ULS LOGS folder into the WSS_Logging database, and that all the required timer jobs are running as expected… wait for a day for the report to get updated… the report gets updated automatically at 2:00 am in the morning… and i could not find a way to control the schedule for this report update job. So be sure to wait for a day before giving up :)

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• Dealing with an Idiot [closed]

  - by inspectorG4dget

  I'm a 4th year University Computer Science student, and I have this problem, that I don't seem to be able to find a straight answer to: As a 4th year computer science student, I spend more time in the computer lab on campus, than even my own home. This means that getting along with everyone else here is very important to me. In most cases, this is not an issue because my interactions with almost all the people here fall into one of the following categories: Let me help you, junior Hi fellow student in a course I'm taking, I'm having trouble with this assignment question. Can you give me a hint as to how you solved it? Hi fellow student in a course I'm taking, This is how I solved the problem that you're stuck on. Hope it helps Hi fellow student, I noticed that you're working on a project, using a library that I'm interested in. Can we setup a time so I can learn about this library from you? This model of interaction works very well for me. However, there is one fellow student, who manages to make my life hell beyond all of this (his name is not important, let's just call him "Sam"). He seems to be always (pardon my crass description) high and completely unwilling to contribute to a constructive, academic conversation. He's a pretty smart guy, but just comes across as (I hate to say something like this about a fellow student, but) an imbecile. He also has ignorant opinions on important topics, some of which pertain to my specialization (AI, NLP, etc), and when I try to explain to him why he's wrong, all he does is insult me and put me in a foul mood. I have tried ignoring him (sitting somewhere else in the lab, headphones, etc), but he seems to like doing this because he approaches me and no amount of "leave me alone" seems to do the trick. Can anyone please suggest to me how to deal with this man in a civil way? Thank you

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• Ubuntu won't suspend anymore, but it did upon install.

  - by Bruce Connor

  I fresh installed Ubuntu 10.10 back when it came out, and my laptop was suspending fine. All of a sudden, I can't get my laptop to suspend anymore. It's an HP Pavilion dv2-1110, but I don't think it's a hardware issue, here's why: It suspended fine upon first install. I haven't installed any new kernels since then, but I have installed tons of packages, so it's probably a package. The suspend and hibernate options disappeared from the shutdown menu. If I press my keyboard's suspend button (or if I close the lid) I get the following message: If I try the command pmi action suspend, I get the error message: Error org.freedesktop.DBus.Error.ServiceUnknown: The name org.freedesktop.Hal was not provided by any .service files. If I try the command echo -n mem > sudo /sys/power/state I get absolutely no output and no visible effect. What might be causing this behavior? I thought a list of installed packages might be useful, but it's huge and I don't know how to post it here in collapse/expand mode or something. EDIT:Just in case someone asks, none of the installed packages are kdm or anything like that (which would justify the lack of options in gnome's shutdown menu).

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• Database Vault integration available

  - by Anthony Shorten

  One of the major features of Oracle Utilities Application Framework V4.1 is the provision of a base solution for integration to the Database Vault product. Database Vault is part of Oracle’s security portfolio of product and allows database user permissions to be locked down to only allow appropriate users appropriate access to the product data. By default, when you install the product database, administrators and SYSDBA users have full DML (SELECT, INSERT, UPDATE and DELETE access) to the schemas they own and in the case of the SYSDBA users, all schemas on the database. This can be perceived as an issue. Database Vault allows an additional layer of security to disable inappropriate access. In Oracle Utilities Application Framework, a prebuilt Database Vault solution has been provided to provide base DML access to product data for product users only. The solution is shipped with the database installation files and includes a set of SQL files to create, disable, enable and delete the Database Vault objects. The solution contains a Database Vault Realm, RuleSets, Rules and Command Rules that can be used as is or extended to meet site specific needs. The solution is consistent with other Database Vault solutions provided for other Oracle applications such as PeopleSoft, E-Business Suite, JD-Edwards and Siebel. Customers familiar with the database vault solutions for those products will recognize the similarities between the solutions. For more details of the solution, refer to the Database Vault Integration for Oracle Utilities Application Framework Based Products on My Oracle Support at KB Id: 1290700.1.

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• Can't complete dropbox installation from behind proxy in Ubuntu 11.10

  - by Mark Jones

  Problem: My PC on campus sits behind a proxy (requiring authentication) and I can't setup Dropbox. I am convinced that this is a proxy issue as I can't setup Ubuntu one either (but I don't use Ubuntu One so that is not a problem). I have looked at the Ubuntu One fix but it seems to be to modify settings explicitly related to Ubuntu One. I can install the nautilus-dropbox package (compiled from source and from .deb package from website and from software centre) but once I click OK from the "Dropbox Installation" dialog box (prompting me to download the proprietary daemon) the installation just freezes with the OK button pressed. When I look at its process in System Monitor its waiting channel is inet_wait_for_connect. I have set the following proxy directives thus far: Added mj22:**@proxy.waikato.ac.nz:80 information to network proxy settings under network in settings. Added http_host and http_port variables under gconf-editor-system-proxy Added 'host', 'authentication_password' 'authentication_user' and ticked 'user authentication' and 'use_http_proxy' under gconf-editor-system-http_proxy Added export http_proxy="http://mj22:**@proxy.waikato.ac.nz:80/" to /etc/bash.bashrc Added Acquire::http::proxy "http://mj22:**@proxy.waikato.ac.nz:80/"; to /etc/apt/apt.conf (which is what I imagine is letting Software Center retrieve packages). (where ** is my password) I have also added the equivalent ftp and https lines for the above entries. I get the internet fine and Software Centre can download packages but thats it. Related issues: The software centre can't fetch reviews (but can download packages). When trying to add an online account in Gnome 3 a dialog pop up appears with "Error getting a Request Token: Cannot connect to proxy (proxy.waikato.ac.nz)" Updates: After some time (10mins ish) Dropbox shows an error dialog box that reads: Trouble connecting to Dropbox servers. Maybe your internet connection is down, or you need to set you http_proxy environment variable. Is there a way I can see what environment variables are currently set?

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• php rsync with exec() not working

  - by mojeime

  Why this: rsync -avz -e ssh /home/userneme/folder [email protected]:/var/www/folder works from cronjob and this: exec("rsync -avz -e ssh /home/userneme/folder [email protected]:/var/www/folder"); doesn't work. I know exec is working because i have a few places in my appp that do convercion from pdf to jpg with ImageMagick (exec). SOLVED exec is working OK it was a permission issue on remote server. "Local" server is shared reseller account and remote server is my first VPS Ubuntu 10.10 LAMP box. If only I had a system administrator since i'm just a software developer forced to do this and i stink at it :) Thank You all!

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• D-Link DWA-125 constantly disconnecting in winXP, but works fine on ubuntu..

  - by sil3nt

  Hey there, I'm dual booting winXp and ubuntu 10.10. I'm using a DWA-125 usb adapter to connect to my home wifi connection and I'm having this odd issue. First off, in ubuntu the adapter works fine and I have no trouble at all, but when I boot back in XP I get a dlink connetion wizard and the connection times out after every 2 minutes. It's odd because I can actually load up web pages and use the internet for 2 minutes, and then it would disconnect and the whole thing would repeat. I did a system restore on xp and this stopped the whole connect-disconnect thing but once I booted into ubuntu and came back to xp it started all over again!(?). Any ideas as to how I would go about fixing this?

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• Computer freezes for 2+ seconds, mouse still moves

  - by xsaero00

  I have this problem on my workstation. The computer would effectively freeze for 2-5 seconds for no apparent reason, then continue as normal. While frozen the mouse would still be movable, but only on one of screens in my multi-screen setup. What can be the likely cause. System: CPU: i7-920 Memory: 12G of Patriot DDR3, 6 modules OS: SLED 11, Suse Linux Enterprise Desktop, using Gnome Main board: Asus P6T Video: two Nvidia 9500GT connected to three displays I am using memory at recommended settings of 8-8-8-1333. It has an XMP profile. Th CPU is a bit overclocked to 3.3 GHz, but my cooling more than allows for it. I ran the computer with all overclocks off and lower memory speed but the issue was still there. Any ideas? Where should I start looking?

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• Find points whose pairwise distances approximate a given distance matrix

  - by Stephan Kolassa

  Problem. I have a symmetric distance matrix with entries between zero and one, like this one: D = ( 0.0 0.4 0.0 0.5 ) ( 0.4 0.0 0.2 1.0 ) ( 0.0 0.2 0.0 0.7 ) ( 0.5 1.0 0.7 0.0 ) I would like to find points in the plane that have (approximately) the pairwise distances given in D. I understand that this will usually not be possible with strictly correct distances, so I would be happy with a "good" approximation. My matrices are smallish, no more than 10x10, so performance is not an issue. Question. Does anyone know of an algorithm to do this? Background. I have sets of probability densities between which I calculate Hellinger distances, which I would like to visualize as above. Each set contains no more than 10 densities (see above), but I have a couple of hundred sets. What I did so far. I did consider posting at math.SE, but looking at what gets tagged as "geometry" there, it seems like this kind of computational geometry question would be more on-topic here. If the community thinks this should be migrated, please go ahead. This looks like a straightforward problem in computational geometry, and I would assume that anyone involved in clustering might be interested in such a visualization, but I haven't been able to google anything. One simple approach would be to randomly plonk down points and perturb them until the distance matrix is close to D, e.g., using Simulated Annealing, or run a Genetic Algorithm. I have to admit that I haven't tried that yet, hoping for a smarter way. One specific operationalization of a "good" approximation in the sense above is Problem 4 in the Open Problems section here, with k=2. Now, while finding an algorithm that is guaranteed to find the minimum l1-distance between D and the resulting distance matrix may be an open question, it still seems possible that there at least is some approximation to this optimal solution. If I don't get an answer here, I'll mail the gentleman who posed that problem and ask whether he knows of any approximation algorithm (and post any answer I get to that here).

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• Ensuring non conflicting components in a modular system

  - by Hailwood

  So lets say we are creating a simple "modular system" framework. The bare bones might be the user management. But we want things like the Page Manager, the Blog, the Image Gallery to all be "optional" components. So a developer could install the Page Manager to allow their client to add a static home page and about page with content they can easily edit with a wysiwyg editor. The developer could then also install the Blog component to allow the client to add blog entries. The developer could then also install the Gallery component to allow the client to show off a bunch of images. The thing is, all these components are designed to be independent, so how do we go about ensuring they don't clash? E.g. ensuring the client doesn't create a /gallery page with the Page Manager and then wonder why the gallery stopped working, or the same issue with the Blog component, assuming we allow the users to customize the URL structure of the blog (because remember, the Page Manager doesn't necessarily have to be there, so we might not wan't our blog posts to be Date/Title formatted), likewise our clients aren't always going to be happy to have their pages under pages/title formatting. My core question here is, when building a modular system how to we ensure that the modules don't conflict without restricting functionality? Do we just leave it up to the clients/developer using the modules to ensure they get setup in a way that does not conflict?

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• Blue screen - BCCode: 7F

  - by Joe

  I've recently bought a refurbished Toshiba Satellite A660 11M and I get the blue screen of death appearing fairly frequently now, and I can't seem to work out why or how to prevent/cure it. Firstly I thought it was due to Zone Alarm from what I read on the net, but then I thought it was a memory issue after it crashed whilst I was running Memtest. But after I ran Memtest a second time, it completed without any errors... Here are my computer specs - Toshiba Satellite A660 11M 500 GB hard disk 4 GB RAM Windows 7 Premium Nvidia GeForce GT 330M and here is more info regarding the crashes I keep getting - Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 2057 Additional information about the problem: BCCode: 7f BCP1: 0000000000000008 BCP2: 0000000080050033 BCP3: 00000000000006F8 BCP4: FFFFF80003040EC0 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1

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• PHP on IIS7 not showing pages

  - by Jeff

  I have a PHP website on a Windows 7 machine I'm working with and it cannot be viewed by any browser - IE, Chrome, Firefox. When navigating to the root of the website (default index.php) the browser reports it cannot find the address. Not a 404 error from the webserver, just as if it cannot resolve the name. Other websites in the same default web application that are also PHP work perfectly. I've aligned all folder permissions and everything else but this has got me stumped. I even went as far to create a new folder and throw in a test phpinfo() page and it worked. Copied this website's content to the new folder and it cannot find the index.php page. I checked all setting I know and can't seem to find what I'm missing. Anyone else encounter this issue? Remember the fix for it?

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• Implmenting RLE into a tilemap or how to create a large 3D array?

  - by Smallbro

  Currently I've been using a 3D array for my tiles in a 2D world but the 3D side comes in when moving down into caves and whatnot. Now this is not memory efficient and I switched over to a 2D array and can now have much larger maps. The only issue I'm having now is that it seems that my tiles cannot occupy the same space as a tile on the same z level. My current structure means that each block has its own z variable. This is what it used to look like: map.blockData[x][y][z] = new Block(); however now it works like this map.blockData[x][y] = new Block(z); I'm not sure why but if I decide to use the same space on say the floor below it wont allow me to. Does anyone have any ideas on how I can add a z-axis to my 2D array? I'm using java but I reckon the concept carries across different languages. Edit: As Will posted, RLE sounds like the best method for achieving a fast 3D array. However I'm struggling to understand how I would even start to implement it? Would I create a 4D array the 4th being something which controls how many to skip? Or would the x-axis simply change altogether and have large gaps in between - for example [5][y][z] would skip 5 tiles? Is there something really obvious here which I am missing? The number of z levels I'm trying to have is around 66, it would be preferably that I can have up to or more than 1000 in x and y.

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• Remove Live ID authentication from user account

  - by slugster

  I've just run in to a really annoying issue with Windows 8.1 - it seems I cannot remove the need to use Live ID credentials from an account without completely deleting that account. I know the process to do it - use the Disconnect link from the Accounts-Your account screen. The trouble comes when you get to the Switch to a local account screen, it will not let you enter the current account for the user name, instead you must enter a new one thus creating a new user account. Can I revert back to using just a local login without having to recreate the account? It seems quite retarded that I have to recreate the account, as deep down the only change required is which credential provider is used to authenticate the login. (Note that this Live ID linkage was created by using the Windows Store, not as a result of an upgrade from 8 to 8.1).

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• Remote desktop sessions - Unwanted automatic log off after period of time

  - by alex

  I'm having an issue whenever I connect to any of our servers via RDP - After a certain period of time, it seems to close these sessions, closing all the applications i had open etc... This is particularly annoying if I am running a long process - for example, copying a file - it cuts it off... I then re-connect via RDP, and it effectively loads a new session. Is this set somewhere in Group Policy? Or somewhere else? This is happening on Windows 2008 (it may also be on our 2003 servers, although I haven't noticed...)

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• 3D Vector "End Point" Calculation for procedural Vector Graphics

  - by FrostFlame64

  Alright, So I need some help with some Vector Math. I've developing some game Engines that have Procedural Fractal Generation for Some Graphics, such as using Lindenmayer Systems for generating Trees and Plants. L-Systems, are drawn by using Turtle Graphics, which is a form of Vector graphics. I first created a system to draw in 2D Graphics, which works perfectly fine. But now I want to make a 3D equivalent, and I’ve run into an issue. For my 2D Version, I created a Method for quickly determining the “End Point” of a Vector-like movement. Given a starting point (X, Y), a direction (between 0 and 360 degrees), and a distance, the end point is calculated by these formulas: newX = startX + distance * Sin((PI * direction) / 180) newY = startY + distance * Cos((PI * direction) / 180) Now I need something Similarly Equivalent for performing this Calculation in 3D, But I haven’t been able to Google anything that could show me how to do this. I'm flexible enough to get whatever required information is needed for this method calculation, in any reasonable form (Vector3, Quaternion, ect). To summarize: Given a starting point/vector position in 3D space (X, Y, Z), a Direction in 3D space (Vector3, Quaternion, ect), and a Distance, I need to find the “End Point” in 3D Space. Thank you for your time and help.

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• Munin - apache_watch_ plugin, does not show any data in the graphs that shows activity for per vhosts

  - by ovais.tariq

  I am using Munin for monitoring my server. I installed the apache_watch_ plugin so that i could see apache related activity. The graphs for apache_accesses, apache_processes and apache_volume work fine. But the graphs for Apache Documents served, Apache Input/output (bytes), Apache Requests don't show any activity in the graph. The important thing is that these graphs that don't show anything are supposed to show the data divided per vhosts. I am on Ubuntu 10.04.1 LTS (Lucid Lynx) and the munin version is 1.4.4. One thing that I think may be the cause for issue is that I have a separate config file for every vhost, which are included in the main config. But I can't really figure out any solution. Any help will be greatly appreciated!

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• JPEG images not loading on PlayBook (Marmalade + iwgame)

  - by Vexille

  I'm using iwgame on a test project and I was trying to render different resolutions of JPG and PNG images. Everything works fine on the Marmalade Simulator, however once I deploy the game to our PlayBook and run it, only the PNG images are shown. I have declared the images in the MKB file and on a XML file iwgame's using to load the images. I've checked the deployments folder and all images are present in the intermediatefiles/native folder. We're currently using a BlackBerry only license, so we can only test this on the PlayBook, but we do intend to get a Community license and deploy to iOS and Android devices eventually (I'm not sure if this is a problem exclusive to the PlayBook). I really don't know if this is a Marmalade or a iwgame issue. I have a different test project without iwgame and it simply won't run with jpg images (I get the error: 'Could not find handler for extension "jpg"'). While searching for a sollution, I've seen people talking about using libjpg, but I've also found that Marmalade supposedly has integrated native jpeg support (and because of that iwgame has abandoned their jpeg loading support since v0.340), so I don't know what to think. I'm currently using the most recent versions of both Marmalade and iwgame, I believe: Marmalade 6.1.2 and iwgame 0.400. Also, please let me know if there's an easier or better way to do this, such as linking libjpg or something (I'm not exactly sure how to do this). I really would appreciate some help with this, there's a huge difference in size for the images we're planning to use, from a ~500kb jpg file to a ~3.5mb png file. Thanks, guys.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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