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  • Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

    - by Tuula Fai
    Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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  • Engineering as a Service

    - by jgelhaus
    Oracle Exadata Database Machine is known for great compute performance, and over the past few years, it has also become known as a great platform for any type of Oracle Database workload, from data warehousing to online transaction processing (OLTP). But now organizations are turning to Oracle Exadata for business efficiencies and private cloud solutions—for consolidation and database as a service (DBaaS). University of Minnesota For an inside look at how DBaaS is working in the real world, it’s worth checking into the University of Minnesota’s database hotel.  With more than 50,000 students, the University of Minnesota in Minneapolis is one of the largest universities in the United States. The university’s centralized IT group not only has to support all those students but also must provide support and services to more than 40 departments and colleges within the university. They have two Exadata Database Machine X2-2 half-rack systems from Oracle, with four database nodes each and roughly 30 terabytes of usable disk space for each of the Oracle Exadata systems. The university is using Oracle Real Application Clusters (Oracle RAC) for high availability and the Data Guard feature of Oracle Database, Enterprise Edition, for disaster recovery capabilities. The deployment has been live in production since May 2011. Overhead Door When it comes to overhead, revolving, sliding, or other specialty residential and commercial doors, Overhead Door is the worldwide leader. But when they needed to open doors with their customers through a better, faster, and more agile IT infrastructure, Overhead Door turned to Oracle and Oracle Exadata. Oracle Exadata Database Machine plays an important part in Overhead Door’s IT and business strategy. The organization has two Exadata Database Machine X2-2s deployed, one in production and one in development and testing Read the full Oracle Magazine article Engineering as a Service

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  • BizTalk: Internals: the Partner Direct Ports and the Orchestration Chains

    - by Leonid Ganeline
    Partner Direct Port is one of the BizTalk hidden gems. It opens simple ways to the several messaging patterns. This article based on the Kevin Lam’s blog article. The article is pretty detailed but it still leaves several unclear pieces. So I have created a sample and will show how it works from different perspectives. Requirements We should create an orchestration chain where the messages should be routed from the first stage to the second stage. The messages should not be modified. All messages has the same message type. Common artifacts Source code can be downloaded here. It is interesting but all orchestrations use only one port type. It is possible because all ports are one-way ports and use only one operation. I have added a B orchestration. It helps to test the sample, showing all test messages in channel. The Receive shape Filter is empty. A Receive Port (R_Shema1Direct) is a plain Direct Port. As you can see, a subscription expression of this direct port has only one part, the MessageType for our test schema: A Filer is empty but, as you know, a link from the Receive shape to the Port creates this MessageType expression. I use only one Physical Receive File port to send a message to all processes. Each orchestration outputs a Trace.WriteLine(“<Orchestration Name>”). Forward Binding This sample has three orchestrations: A_1, A_21 and A_22. A_1 is a sender, A_21 and A_22 are receivers. Here is a subscription of the A_1 orchestration: It has two parts A MessageType. The same was for the B orchestration. A ReceivePortID. There was no such parameter for the B orchestration. It was created because I have bound the orchestration port with Physical Receive File port. This binding means the PortID parameter is added to the subscription. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for the sending orchestration, A_1. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, receive orchestrations, A_21 or A_22, but it is A_1 orchestration and S_SentFromA_1 port. Now we have to choose a Partner Orchestration parameter for the received orchestrations, A_21 and A_22. Nothing strange is here except a parameter name. We choose the port of the sender, A_1 orchestration and S_SentFromA_1 port. As you can see the Partner Orchestration parameter for the sender and receiver orchestrations is the same. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B and by A_1 A_1 sent a message forward. A message was received by B, A_21, A_22 Let’s look at a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports.     Now let’s see a subscription of the A_21 and A_22 orchestrations. Now it makes sense. That’s why we have chosen such a strange value for the Partner Orchestration parameter of the sending orchestration. Inverse Binding This sample has three orchestrations: A_11, A_12 and A_2. A_11 and A_12 are senders, A_2 is receiver. How to set up the ports? All ports involved in the message exchange should be the same port type. It forces us to use the same operation and the same message type for the bound ports. This step as absolutely contra-intuitive. We have to choose a Partner Orchestration parameter for a receiving orchestration, A_2. The first strange thing is it is not a partner orchestration we have to choose but an orchestration port. But the most strange thing is we have to choose exactly this orchestration and exactly this port.It is not a port from the partner, sent orchestrations, A_11 or A_12, but it is A_2 orchestration and R_SentToA_2 port. Now we have to choose a Partner Orchestration parameter for the sending orchestrations, A_11 and A_12. Nothing strange is here except a parameter name. We choose the port of the sender, A_2 orchestration and R_SentToA_2 port. Testing I dropped a test file in a file folder. There we go: A dropped file was received by B, A_11 and by A_12 A_11 and A_12 sent two messages forward. The messages were received by B, A_2 Let’s see what was a context of a message sent by A_1 on the second step: A MessageType part. It is quite expected. A PartnerService, a ParnerPort, an Operation. All those parameters were set up in the Partner Orchestration parameter on both bound ports. Here is a subscription of the A_2 orchestration. Models I had a hard time trying to explain the Partner Direct Ports in simple terms. I have finished with this model: Forward Binding Receivers know a Sender. Sender doesn’t know Receivers. Publishers know a Subscriber. Subscriber doesn’t know Publishers. 1 –> 1 1 –> M Inverse Binding Senders know a Receiver. Receiver doesn’t know Senders. Subscribers know a Publisher. Publisher doesn’t know Subscribers. 1 –> 1 M –> 1 Notes   Orchestration chain It’s worth to note, the Partner Direct Port Binding creates a chain opened from one side and closed from another. The Forward Binding: A new Receiver can be added at run-time. The Sender can not be changed without design-time changes in Receivers. The Inverse Binding: A new Sender can be added at run-time. The Receiver can not be changed without design-time changes in Senders.

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Testing Firewire 800 port on MacBook Pro

    - by dtlussier
    I am having trouble getting my MacBook pro to mount an external Firewire hard drive. I am able to mount the disk no problem on other Macs, just not my machine. I haven't received any errors from my machine, and don't see anything related to the Firewire port in the logs. Are there good diagnostic tools for this type of problem that come with the Mac? other free alternatives ?

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  • Is my Cisco switch port bad?

    - by ewwhite
    I've been chasing a packet-loss and network stability issue for a handful of end-users on an internal network for the past few days... These issues surfaced last week, however the location was struck by lightning six weeks ago. I was seeing 5-10% packet loss between a stack of four Cisco 2960's and several PC's and phones on the other side of a 77-meter run. The PC's were run inline with the phones over a trunked link (switchport configuration pastebin). We were seeing dropped calls and interruptions in client-server applications and Microsoft Exchange connectivity. I tried the usual troubleshooting steps remotely, having a local technician do the following during breaks in user and production activity: change cables between the wall jack and device. change patch cables between the patch panel and switch port(s). try different switch ports within the 2960 stack. change end-user devices with known-good equipment (new phones, different PC's). clear switch port interface counters and monitor incrementing errors closely. (Pastebin output of sh int) Pored over the device logs and Observium RRD graphs. No link up/down issues from the switch side. change power strips on the end-user side. test cable runs from the Cisco 2960 using test cable-diagnostics tdr int Gi4/0/9 (clean)* test cable runs with a Tripp-Lite cable tester. (clean) run diagnostics on the switch stack members. (clean) In the end, it took three changes of switch ports to find a stable solution. The only logical conclusion is that a few Cisco 2960 switch ports are bad or flaky... Not dead, but not consistent in behavior either. I'm not used to seeing individual ports die in this manner. What else can I test or check to determine if these devices are bad? Is it common for single ports to have problems, rather than a contiguous bank of ports? BTW - show cable-diagnostics tdr int Gi4/0/14 is very cool... Interface Speed Local pair Pair length Remote pair Pair status --------- ----- ---------- ------------------ ----------- -------------------- Gi4/0/14 1000M Pair A 79 +/- 0 meters Pair B Normal Pair B 75 +/- 0 meters Pair A Normal Pair C 77 +/- 0 meters Pair D Normal Pair D 79 +/- 0 meters Pair C Normal

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  • Shorewall: temporarily drop incoming traffic except port 22?

    - by Magnetic_dud
    When I work on configuration files, especially of the mail server, I would like to temporarily drop all the incoming traffic except the port 22. So, I don't risk to lose incoming mails if I need to move the mail server to another server, or something like that. Using shorewall, how I could do that? I was thinking to create a rules file to divert all the traffic to a non-existant internal ip and switch it with the normal file when needed.

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  • Can't port forward ssh on Asus RT-NU56 wireless router

    - by Matt
    I cannot ssh in (using putty) when I use 10.0.1.31 as the address. database server - wired switch part of Asus wireless router - office LAN So basically, we want to ssh in to the database server from our computer on the wired office LAN. Asus router has an ip of 10.0.1.31 and database server has a static IP of 192.168.0.20 I set up port forwarding like this: ssh 22 192.168.0.20 22 BOTH Firewall is turned completely off. Any other settings I'm missing?

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  • What Can You Do When You Need More Than Just CRM?

    - by charles.knapp
    Sometimes a company needs more than just CRM to grow profitably. What if you also need ERP for streamlining the rest of your operations? Unlike CRM-only companies, Oracle can help you - today. For example, Myriad Genetics was an early pioneer and is currently a global life sciences leader in the exciting field of molecular diagnostic products. To keep pace with company growth, Myriad needed to integrate disparate systems and automate paper-based processes. Furthermore, Myriad needed to increase sales pipeline visibility to maximize customer service. Myriad selected Oracle CRM On Demand and E-Business Suite ERP applications. As a result, Myriad standardized sales processes, ensured greater visibility into the pipeline, and improved customer service. Read more here about Myriad and their business results.

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  • Using Computer Management (MMC) with the Solaris CIFS Service (August 25, 2009)

    - by user12612012
    One of our goals for the Solaris CIFS Service is to provide seamless Windows interoperability: not just to deliver ubiquitous, multi-protocol file sharing, which is obviously a major part of this project, but to support Windows services at a fundamental level.  It's an ongoing mission and our latest update includes support for Windows remote management. Remote management is extremely important to Windows administrators and one of the mainstay tools is Computer Management. Computer Management is a Windows administration application, actually a collection of Microsoft Management Console (MMC) tools, that can be used to configure, monitor and manage local and remote services and resources.  The MMC is an extensible framework of registered components, known as snap-ins, which allows Computer Management to provide comprehensive management features for both the local system and remote systems on the network. Supported Computer Management features include: Share ManagementSupport for share management is relatively complete.  You can create, delete, list and configure shares.  It's not yet possible to change the maximum allowed or number of users properties but other properties, including the Share Permissions, can be managed via the MMC. Users, Groups and ConnectionsYou can view local SMB users and groups, monitor user connections and see the list of open files. If necessary, you can also disconnect users and/or close files. ServicesYou can view the SMF services running on an OpenSolaris system.  This is a read-only view - we don't support service management (the ability to start or stop) SMF services from Computer Management (yet). To ensure that only the appropriate users have access to administrative operations there are some access restrictions on these remote management features. Regular users can: List shares Only members of the Administrators or Power Users groups can: Manage shares List connections Only members of the Administrators group can: List open files and close files Disconnect users View SMF services View the EventLog Here's a screenshot when I was using Computer Management and Server Manager (another Windows remote management application) on Windows XP to view some open files on an OpenSolaris system to prepare a slide presentation on MMC support.

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  • How granular should a command be in a CQ[R]S model?

    - by Aaronaught
    I'm considering a project to migrate part of our WCF-based SOA over to a service bus model (probably nServiceBus) and using some basic pub-sub to achieve Command-Query Separation. I'm not new to SOA, or even to service bus models, but I confess that until recently my concept of "separation" was limited to run-of-the-mill database mirroring and replication. Still, I'm attracted to the idea because it seems to provide all the benefits of an eventually-consistent system while sidestepping many of the obvious drawbacks (most notably the lack of proper transactional support). I've read a lot on the subject from Udi Dahan who is basically the guru on ESB architectures (at least in the Microsoft world), but one thing he says really puzzles me: As we get larger entities with more fields on them, we also get more actors working with those same entities, and the higher the likelihood that something will touch some attribute of them at any given time, increasing the number of concurrency conflicts. [...] A core element of CQRS is rethinking the design of the user interface to enable us to capture our users’ intent such that making a customer preferred is a different unit of work for the user than indicating that the customer has moved or that they’ve gotten married. Using an Excel-like UI for data changes doesn’t capture intent, as we saw above. -- Udi Dahan, Clarified CQRS From the perspective described in the quotation, it's hard to argue with that logic. But it seems to go against the grain with respect to SOAs. An SOA (and really services in general) are supposed to deal with coarse-grained messages so as to minimize network chatter - among many other benefits. I realize that network chatter is less of an issue when you've got highly-distributed systems with good message queuing and none of the baggage of RPC, but it doesn't seem wise to dismiss the issue entirely. Udi almost seems to be saying that every attribute change (i.e. field update) ought to be its own command, which is hard to imagine in the context of one user potentially updating hundreds or thousands of combined entities and attributes as it often is with a traditional web service. One batch update in SQL Server may take a fraction of a second given a good highly-parameterized query, table-valued parameter or bulk insert to a staging table; processing all of these updates one at a time is slow, slow, slow, and OLTP database hardware is the most expensive of all to scale up/out. Is there some way to reconcile these competing concerns? Am I thinking about it the wrong way? Does this problem have a well-known solution in the CQS/ESB world? If not, then how does one decide what the "right level" of granularity in a Command should be? Is there some "standard" one can use as a starting point - sort of like 3NF in databases - and only deviate when careful profiling suggests a potentially significant performance benefit? Or is this possibly one of those things that, despite several strong opinions being expressed by various experts, is really just a matter of opinion?

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  • Partner Webcast - Oracle Taleo Cloud Service - 12 Dec 2012

    - by Thanos
    Talent Intelligence is the insight companies need to unlock the power of their most critical asset – their people. CEOs are charged with driving growth, and the one ingredient to growth that’s common across all industries and regions - both in good economic times and in bad – is people. In every economic environment, Talent Intelligence is a company’s biggest lever for driving growth, innovation and customer success. Oracle Taleo Cloud Service provides a comprehensive suite of SaaS products that help companies manage their investment in people by improving their Talent Intelligence. The Oracle Taleo Cloud Service enables enterprises and midsize businesses to recruit top talent, align that talent to key goals, manage performance, develop and compensate top performers, and turn today's best performers into tomorrow's leaders. Join us to find out more about the industry's broadest cloud-based talent management platform. Agenda: Oracle HCM Footprint Taleo value proposition Taleo quick tour Why invest in Taleo resources Demonstrating Taleo Q&A REGISTER NOW Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend. Duration: 1 hour For any questions please contact us at [email protected]. Visit our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. Existing content available YouTube - SlideShare - Oracle Mix.

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  • Smokeping monitoring IP address and port

    - by bob
    Hi I have successfully install smokeping on my Ubuntu Karmic machine and am monitoring servers. I need to be able to monitor an IP address and a port, can someone tell me how I do that? I looked into Smokeping::probes::TCPPing but I cannot find how to install TCPPing Any help would be much appreciated Thanks

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  • http port 80 slow, while other ports are fine

    - by lydonchandra
    I am using ADSL2+, and the sustained connection can go up to 1.3MB/s, but recently the HTTP connection has been quite slow ( other port i.e. ftp, torrent, etc are fine). I am using Netgear modem/router for my ADSL connection, and am using Netgear switches for my LAN (connected to the modem). What can go wrong and how can I investigate?

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  • Identifying Service Error in Fedora 16

    - by Cerin
    How do you find the cause of a failed service start in Fedora 16? The new systemctl command in Fedora 16 seems to horribly obscure any useful logging info. [root@host ~]# systemctl start httpd.service Job failed. See system logs and 'systemctl status' for details. [root@host ~]# systemctl status httpd.service httpd.service - The Apache HTTP Server (prefork MPM) Loaded: loaded (/lib/systemd/system/httpd.service; enabled) Active: failed since Thu, 21 Jun 2012 16:26:56 -0400; 1min 23s ago Process: 2119 ExecStop=/usr/sbin/httpd $OPTIONS -k stop (code=exited, status=0/SUCCESS) Process: 2215 ExecStart=/usr/sbin/httpd $OPTIONS -k start (code=exited, status=1/FAILURE) Main PID: 1062 (code=exited, status=0/SUCCESS) CGroup: name=systemd:/system/httpd.service So the first command fails...and it tells me to run another command...which simply tells me that the command returned an error code. Where's the actual error? Even more frustrating is nothing seems to have been written to the logs: [root@host ~]# ls -lah /var/log/httpd/ total 8.0K drwx------. 2 root root 4.0K Jun 21 16:19 . drwxr-xr-x. 21 root root 4.0K Jun 20 16:33 .. -rw-r----- 1 root root 0 Jun 21 16:19 modsec_audit.log -rw-r----- 1 root root 0 Jun 21 16:19 modsec_debug.log

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  • FTP passive mode with limited port range?

    - by Phil Keeling
    I am running FileZilla FTP Server with passive mode enabled, and due to firewall constraints I have to limit the passive mode port range to only 6 ports. My question is how would FileZilla handle any situation where more than 6 concurrent FTP connections are active and want to passively upload a file. Would it queue the connections and prioritise them in a first in, first out manner? I'm not too familiar with FTP so any insight would be appreciated.

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  • What are options for 3rd Party Centralized Software Settings Management?

    - by Jeff Martin
    I am an architect in an enterprise looking to build a SaaS solution. Our products are distributed over many different deployable containers, Web Services, Web UI's, etc. I am looking for some open-source or 3rd party software solution to manage the settings of our application. These would be similar to the settings you might find in Word or Eclipse or Visual Studio. The settings would control various behaviors and features of the product. (Probably not settings like which database to connect to but more like, should I show line numbers on the page or not by default..). Ideally, we would be able to store values for different dimensions (by tenant, by user, by application environment... ) Because we have so many different deployables, I am looking for a centralized solution that can provide a web service that each of the deployables can get their individual settings from. Does anyone know of a centralized service providing this sort of features or give me some help in searching for an alternative to rolling our own?

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  • How do I limit concurrent sftp / port forwarding logins

    - by Kyoku
    I have ssh set up so my users can only access sftp and port forwarding, how can I limit the number of concurrent logins on a per user basis? In my sshd_config I have UsePAM set to yes and in /etc/security/limits.conf I have: username - maxlogins 1 I also tried: username hard maxlogins 1 Neither of these works and the users can still log in multiple times.

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