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  • When to use a HashTable

    - by ammed
    In C# I find myself using a List, IList or IEnumerable 99% of the time. Is there a case when t would be better to use a HashTable (or Dictionary in 2.0 and above) over these?

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  • SQLite3 and "cascade" SELECTion

    - by SK9
    I have a parent table and a child table related to the parent table by some REFERENCE. Suppose I exec a SELECT statement on the child and that it returns the at least one result. Can I arrange for my search to automatically yield all the content of all related parents with this child too? Or must I always take the reference from the child and put this in a second SELECT statement and exec this myself?

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  • Any tips for how to build a LED system thet will light up to music?

    - by daniels
    So basically I would like somehow that given an audio file as input (most likely mp3 or I can use some audio engine that will handle other types too) from my computer to control some LED lights so they will be something like an oscilloscope, like the one in winamp. What would I need to be able to do this? I'm interested in building thing up all by myself, coding, hardware, etc.. I'm going with C++ on Windows.

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  • A better javascript to string function?

    - by Jeff
    Before I go and create this myself, I thought I'd see if anyone knows a library that does this. I'm looking for a function that will take something in Javascript, be it an array, an associative array, a number, or even a string, and convert it to something that looks like it. For example: toString([1,2,3]) === '[1, 2, 3]' toString([[1,2], [2,4], [3,6]]) === '[[1,2], [2,4], [3,6]]' toString(23) === '23' toString('hello world') === 'hello world' toString({'one': 1, 'two': 2, 'three': 3}) === "{'one': 1, 'two': 2, 'three': 3}"

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  • if `int != 1` or `int == 0`?

    - by Emil
    Hey. I was coding here the other day, writing a couple of if statements with ints that are always either zero or one (~bools), and I asked myself: Should I use if (int == 1) or if (int != 0) ? Is there any difference at all? Please, don't answer with stuff regarding the int may being more/less than 1/0, that's not what I want to know.

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  • C/C++ opaque pointer library

    - by aaa
    hello Is there library/header already written to manage C++ objects from C using opaque pointers/handles? I can write one myself, but I would rather use already made solution, especially if it has fortran bindings. Thanks

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  • What makes C faster than Python?

    - by Chris
    I know this is probably a very obvious answer and that I'm exposing myself to less-than-helpful snarky comments, but I don't know the answer so here goes. If Python compiles to bytecode at runtime, is it just that initial compiling step that takes longer? If that's the case wouldn't that just be a small upfront cost in the code (ie if the code is running over a long period of time, do the differences between C and python diminish?)

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  • delphi remove . and .. from path

    - by user80003
    Hello everyone. How can I remove the . and .. from a path in Delphi (not using .NET). I need a function, so I can pass it something like 'c:\program files..\program files...', and I want the function to return to me 'c:\'. Can Delphi do that on its own? Or do I need to do it myself?

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  • What is the best way to observe the scroll over an element with overflow set?

    - by Phunky
    It's simple to observe the documents scroll event but I can't seem to find anything relating to the scroll of any other element with css property overflow being set? To get around this myself i've been observing mousemove which only fires while you hold down on the scrollbar but this would need to be teamed with a mouse wheel observe also to get the full effect. Could anyone point me in the right direction for a better way of implementing this?

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  • Pin Control in HCS12

    - by Brian Lindsey
    A HCS12 microcontroller I had to buy for a class I had recently taken has 40 pins on the back side of it. The class was merely about computer organization, and so unfortunately, we never had a chance to cover all the capabilities of the chip itself. Now that the class is over, I have been thinking about using the to familiarize myself with the assembly language. I haven't found any sources that cover pin control and was wondering if anyone could possibly provide me with a hands-on pin tutorial.

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  • Python: Open() using a variable

    - by nuustik
    Good day, I've ran into a problem with opening a file with randomly generated name in Python 2.6. import random random = random.randint(1,10) localfile = file("%s","wb") % random Then I get an error message about the last line TypeError: unsupported operand type(s) for %: 'file' and 'int' I just couldn't figure this out by myself nor with Google, but there has to be a cure for this, I believe. Thanks.

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  • C++ classes use of double colon [duplicate]

    - by user2444217
    This question already has an answer here: What does the :: mean in C++? 5 answers What Does :: Mean? 3 answers I am learning C++. Now I don't fully understand what this does Some_Class::SomeClass { etc... } I would do some research for myself, but I'm not sure where to begin or what's it called. Help would be appreciated.

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  • What is the best server or Ip address to use for prolonged testing?

    - by eldorel
    I usually run uptime/latency tests against (and from) two servers that we own at different sites and until recently I've used the google dns servers as a control group. However, I've realized there is a potential problem with monitoring latency over extended periods of time. Almost all of the major service providers are using ANYCAST. For short tests this doesn't matter, but I need to run a set of tests for at least a week to try and catch an intermittent problem, and a change in the anycast priority while trying to test latency will cause the latency values for that server to change accordingly. Since I'm submitting graphs of this data to the ISP, I need to avoid/account for as many variables as possible. Spikes in the data for only one of the tested servers will only cause headaches. So can anyone recommend servers that: are not using anycast are owned by an entity that has a good uptime reputation (so they can't claim that the problem is server-side) will respond to ICMP requests Have an available service that runs on TCP/UDP (http or dns preferably) Wont consider an automated request every 10 minutes to be abuse Are accessible from anywhere in the world Are not local to the isp ( consider this an investigation of a hostile party ) Thanks in advance. Edit: added #6 and #7 above. More info: I am attempting to demonstrate a network problem for an entire node of our local ISP's network. They are actively blaming the issue on the equipment installed at the customer sites (our backup site is one of these), and refuse to escalate the problem. (even though 2 of these businesses have ISP provided modems, and all of us have completely different routers/services running) I am already quite familiar with the need to test an isp controlled IP, but they are actively dropping all packets targeted at gateway ip addresses and are only passing traffic addressed beyond the gateways. So to demonstrate the issue, I am sending packets to other systems in the same node, systems one hop away from the affected node, and systems completely outside the network. Unfortunately, all of the systems I have currently are either administered directly by myself, or by people who are biased enough to assist me. I need to have several systems included in the trace/log/graphs that are 100% not in the control of either myself or the isp so that the graphs have a stable/unbiased control group. These requirements are straight from legal, I'm just trying to make sure that everything that could be argued to invalidate the data is already covered. In Summary: I need to be able to show tcp/udp/icmp as 3 separate data points, and I need to be able to show the connections inside the local node, from local node to another nearby node, from those 2 nodes to the internet, and through the internet to both verifiable servers and a control group that I have no control over whatsoever. Again, Google/opendns/yahoo/msn/facebook/etc all use anycast, which throws the numbers off every time the anycast caches expire, so I need suggestions of an IP or server that is available for this type of testing. I was hoping someone knew of a system run by someone such as ISC or ICANN, or perhaps even a .gov server (fcc or nsa maybe?) setup for this type of testing. Thanks again.

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  • I Hereby Resolve… (T-SQL Tuesday #14)

    - by smisner
    It’s time for another T-SQL Tuesday, hosted this month by Jen McCown (blog|twitter), on the topic of resolutions. Specifically, “what techie resolutions have you been pondering, and why?” I like that word – pondering – because I ponder a lot. And while there are many things that I do already because of my job, there are many more things that I ponder about doing…if only I had the time. Then I ponder about making time, but then it’s back to work! In 2010, I was moderately more successful in making time for things that I ponder about than I had been in years past, and I hope to continue that trend in 2011. If Jen hadn’t settled on this topic, I could keep my ponderings to myself and no one would ever know the outcome, but she’s egged me on (and everyone else that chooses to participate)! So here goes… For me, having resolve to do something means that I wouldn’t be doing that something as part of my ordinary routine. It takes extra effort to make time for it. It’s not something that I do once and check off a list, but something that I need to commit to over a period of time. So with that in mind, I hereby resolve… To Learn Something New… One of the things I love about my job is that I get to do a lot of things outside of my ordinary routine. It’s a veritable smorgasbord of opportunity! So what more could I possibly add to that list of things to do? Well, the more I learn, the more I realize I have so much more to learn. It would be much easier to remain in ignorant bliss, but I was born to learn. Constantly. (And apparently to teach, too– my father will tell you that as a small child, I had the neighborhood kids gathered together to play school – in the summer. I’m sure they loved that – but they did it!) These are some of things that I want to dedicate some time to learning this year: Spatial data. I have a good understanding of how maps in Reporting Services works, and I can cobble together a simple T-SQL spatial query, but I know I’m only scratching the surface here. Rob Farley (blog|twitter) posted interesting examples of combining maps and PivotViewer, and I think there’s so many more creative possibilities. I’ve always felt that pictures (including charts and maps) really help people get their minds wrapped around data better, and because a lot of data has a geographic aspect to it, I believe developing some expertise here will be beneficial to my work. PivotViewer. Not only is PivotViewer combined with maps a useful way to visualize data, but it’s an interesting way to work with data. If you haven’t seen it yet, check out this interactive demonstration using Netflx OData feed. According to Rob Farley, learning how to work with PivotViewer isn’t trivial. Just the type of challenge I like! Security. You’ve heard of the accidental DBA? Well, I am the accidental security person – is there a word for that role? My eyes used to glaze over when having to study about security, or  when reading anything about it. Then I had a problem long ago that no one could figure out – not even the vendor’s tech support – until I rolled up my sleeves and painstakingly worked through the myriad of potential problems to resolve a very thorny security issue. I learned a lot in the process, and have been able to share what I’ve learned with a lot of people. But I’m not convinced their eyes weren’t glazing over, too. I don’t take it personally – it’s just a very dry topic! So in addition to deepening my understanding about security, I want to find a way to make the subject as it relates to SQL Server and business intelligence more accessible and less boring. Well, there’s actually a lot more that I could put on this list, and a lot more things I have plans to do this coming year, but I run the risk of overcommitting myself. And then I wouldn’t have time… To Have Fun! My name is Stacia and I’m a workaholic. When I love what I do, it’s difficult to separate out the work time from the fun time. But there are some things that I’ve been meaning to do that aren’t related to business intelligence for which I really need to develop some resolve. And they are techie resolutions, too, in a roundabout sort of way! Photography. When my husband and I went on an extended camping trip in 2009 to Yellowstone and the Grand Tetons, I had a nice little digital camera that took decent pictures. But then I saw the gorgeous cameras that other tourists were toting around and decided I needed one too. So I bought a Nikon D90 and have started to learn to use it, but I’m definitely still in the beginning stages. I traveled so much in 2010 and worked on two book projects that I didn’t have a lot of free time to devote to it. I was very inspired by Kimberly Tripp’s (blog|twitter) and Paul Randal’s (blog|twitter) photo-adventure in Alaska, though, and plan to spend some dedicated time with my camera this year. (And hopefully before I move to Alaska – nothing set in stone yet, but we hope to move to a remote location – with Internet access – later this year!) Astronomy. I have this cool telescope, but it suffers the same fate as my camera. I have been gone too much and busy with other things that I haven’t had time to work with it. I’ll figure out how it works, and then so much time passes by that I forget how to use it. I have this crazy idea that I can actually put the camera and the telescope together for astrophotography, but I think I need to start simple by learning how to use each component individually. As long as I’m living in Las Vegas, I know I’ll have clear skies for nighttime viewing, but when we move to Alaska, we’ll be living in a rain forest. I have no idea what my opportunities will be like there – except I know that when the sky is clear, it will be far more amazing than anything I can see in Vegas – even out in the desert - because I’ll be so far away from city light pollution. I’ve been contemplating putting together a blog on these topics as I learn. As many of my fellow bloggers in the SQL Server community know, sometimes the best way to learn something is to sit down and write about it. I’m just stumped by coming up with a clever name for the new blog, which I was thinking about inaugurating with my move to Alaska. Except that I don’t know when that will be exactly, so we’ll just have to wait and see which comes first!

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  • Developer’s Life – Disaster Lessons – Notes from the Field #039

    - by Pinal Dave
    [Note from Pinal]: This is a 39th episode of Notes from the Field series. What is the best solution do you have when you encounter a disaster in your organization. Now many of you would answer that in this scenario you would have another standby machine or alternative which you will plug in. Now let me ask second question – What would you do if you as an individual faces disaster?  In this episode of the Notes from the Field series database expert Mike Walsh explains a very crucial issue we face in our career, which is not technical but more to relate to human nature. Read on this may be the best blog post you might read in recent times. Howdy! When it was my turn to share the Notes from the Field last time, I took a departure from my normal technical content to talk about Attitude and Communication.(http://blog.sqlauthority.com/2014/05/08/developers-life-attitude-and-communication-they-can-cause-problems-notes-from-the-field-027/) Pinal said it was a popular topic so I hope he won’t mind if I stick with Professional Development for another of my turns at sharing some information here. Like I said last time, the “soft skills” of the IT world are often just as important – sometimes more important – than the technical skills. As a consultant with Linchpin People – I see so many situations where the professional skills I’ve gained and use are more valuable to clients than knowing the best way to tune a query. Today I want to continue talking about professional development and tell you about the way I almost got myself hit by a train – and why that matters in our day jobs. Sometimes we can learn a lot from disasters. Whether we caused them or someone else did. If you are interested in learning about some of my observations in these lessons you can see more where I talk about lessons from disasters on my blog. For now, though, onto how I almost got my vehicle hit by a train… The Train Crash That Almost Was…. My family and I own a little schoolhouse building about a 10 mile drive away from our house. We use it as a free resource for families in the area that homeschool their children – so they can have some class space. I go up there a lot to check in on the property, to take care of the trash and to do work on the property. On the way there, there is a very small Stop Sign controlled railroad intersection. There is only two small freight trains a day passing there. Actually the same train, making a journey south and then back North. That’s it. This road is a small rural road, barely ever a second car driving in the neighborhood there when I am. The stop sign is pretty much there only for the train crossing. When we first bought the building, I was up there a lot doing renovations on the property. Being familiar with the area, I am also familiar with the train schedule and know the tracks are normally free of trains. So I developed a bad habit. You see, I’d approach the stop sign and slow down as I roll through it. Sometimes I’d do a quick look and come to an “almost” stop there but keep on going. I let my impatience and complacency take over. And that is because most of the time I was going there long after the train was done for the day or in between the runs. This habit became pretty well established after a couple years of driving the route. The behavior reinforced a bit by the success ratio. I saw others doing it as well from the neighborhood when I would happen to be there around the time another car was there. Well. You already know where this ends up by the title and backstory here. A few months ago I came to that little crossing, and I started to do the normal routine. I’d pretty much stopped looking in some respects because of the pattern I’d gotten into.  For some reason I looked and heard and saw the train slowly approaching and slammed on my brakes and stopped. It was an abrupt stop, and it was close. I probably would have made it okay, but I sat there thinking about lessons for IT professionals from the situation once I started breathing again and watched the cars loaded with sand and propane slowly labored down the tracks… Here are Those Lessons… It’s easy to get stuck into a routine – That isn’t always bad. Except when it’s a bad routine. Momentum and inertia are powerful. Once you have a habit and a routine developed – it’s really hard to break that. Make sure you are setting the right routines and habits TODAY. What almost dangerous things are you doing today? How are you almost messing up your production environment today? Stop doing that. Be Deliberate – (Even when you are the only one) – Like I said – a lot of people roll through that stop sign. Perhaps the neighbors or other drivers think “why is he fully stopping and looking… The train only comes two times a day!” – they can think that all they want. Through deliberate actions and forcing myself to pay attention, I will avoid that oops again. Slow down. Take a deep breath. Be Deliberate in your job. Pay attention to the small stuff and go out of your way to be careful. It will save you later. Be Observant – Keep your eyes open. By looking around, observing the situation and understanding what your servers, databases, users and vendors are doing – you’ll notice when something is out of place. But if you don’t know what is normal, if you don’t look to make sure nothing has changed – that train will come and get you. Where can you be more observant? What warning signs are you ignoring in your environment today? In the IT world – trains are everywhere. Projects move fast. Decisions happen fast. Problems turn from a warning sign to a disaster quickly. If you get stuck in a complacent pattern of “Everything is okay, it always has been and always will be” – that’s the time that you will most likely get stuck in a bad situation. Don’t let yourself get complacent, don’t let your team get complacent. That will lead to being proactive. And a proactive environment spends less money on consultants for troubleshooting problems you should have seen ahead of time. You can spend your money and IT budget on improving for your customers. If you want to get started with performance analytics and triage of virtualized SQL Servers with the help of experts, read more over at Fix Your SQL Server. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Notes from the Field, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Robotic Arm &ndash; Hardware

    - by Szymon Kobalczyk
    This is first in series of articles about project I've been building  in my spare time since last Summer. Actually it all began when I was researching a topic of modeling human motion kinematics in order to create gesture recognition library for Kinect. This ties heavily into motion theory of robotic manipulators so I also glanced at some designs of robotic arms. Somehow I stumbled upon this cool looking open source robotic arm: It was featured on Thingiverse and published by user jjshortcut (Jan-Jaap). Since for some time I got hooked on toying with microcontrollers, robots and other electronics, I decided to give it a try and build it myself. In this post I will describe the hardware build of the arm and in later posts I will be writing about the software to control it. Another reason to build the arm myself was the cost factor. Even small commercial robotic arms are quite expensive – products from Lynxmotion and Dagu look great but both cost around USD $300 (actually there is one cheap arm available but it looks more like a toy to me). In comparison this design is quite cheap. It uses seven hobby grade servos and even the cheapest ones should work fine. The structure is build from a set of laser cut parts connected with few metal spacers (15mm and 47mm) and lots of M3 screws. Other than that you’d only need a microcontroller board to drive the servos. So in total it comes a lot cheaper to build it yourself than buy an of the shelf robotic arm. Oh, and if you don’t like this one there are few more robotic arm projects at Thingiverse (including one by oomlout). Laser cut parts Some time ago I’ve build another robot using laser cut parts so I knew the process already. You can grab the design files in both DXF and EPS format from Thingiverse, and there are also 3D models of each part in STL. Actually the design is split into a second project for the mini servo gripper (there is also a standard servo version available but it won’t fit this arm).  I wanted to make some small adjustments, layout, and add measurements to the parts before sending it for cutting. I’ve looked at some free 2D CAD programs, and finally did all this work using QCad 3 Beta with worked great for me (I also tried LibreCAD but it didn’t work that well). All parts are cut from 4 mm thick material. Because I was worried that acrylic is too fragile and might break, I also ordered another set cut from plywood. In the end I build it from plywood because it was easier to glue (I was told acrylic requires a special glue). Btw. I found a great laser cutter service in Kraków and highly recommend it (www.ebbox.com.pl). It cost me only USD $26 for both sets ($16 acrylic + $10 plywood). Metal parts I bought all the M3 screws and nuts at local hardware store. Make sure to look for nylon lock (nyloc) nuts for the gripper because otherwise it unscrews and comes apart quickly. I couldn’t find local store with metal spacers and had to order them online (you’d need 11 x 47mm and 3 x 15mm). I think I paid less than USD $10 for all metal parts. Servos This arm uses five standards size servos to drive the arm itself, and two micro servos are used on the gripper. Author of the project used Modelcraft RS-2 Servo and Modelcraft ES-05 HT Servo. I had two Futaba S3001 servos laying around, and ordered additional TowerPro SG-5010 standard size servos and TowerPro SG90 micro servos. However it turned out that the SG90 won’t fit in the gripper so I had to replace it with a slightly smaller E-Sky EK2-0508 micro servo. Later it also turned out that Futaba servos make some strange noise while working so I swapped one with TowerPro SG-5010 which has higher torque (8kg / cm). I’ve also bought three servo extension cables. All servos cost me USD $45. Assembly The build process is not difficult but you need to think carefully about order of assembling it. You can do the base and upper arm first. Because two servos in the base are close together you need to put first with one piece of lower arm already connected before you put the second servo. Then you connect the upper arm and finally put the second piece of lower arm to hold it together. Gripper and base require some gluing so think it through too. Make sure to look closely at all the photos on Thingiverse (also other people copies) and read additional posts on jjshortcust’s blog: My mini servo grippers and completed robotic arm  Multiply the robotic arm and electronics Here is also Rob’s copy cut from aluminum My assembled arm looks like this – I think it turned out really nice: Servo controller board The last piece of hardware I needed was an electronic board that would take command from PC and drive all seven servos. I could probably use Arduino for this task, and in fact there are several Arduino servo shields available (for example from Adafruit or Renbotics).  However one problem is that most support only up to six servos, and second that their accuracy is limited by Arduino’s timer frequency. So instead I looked for dedicated servo controller and found a series of Maestro boards from Pololu. I picked the Pololu Mini Maestro 12-Channel USB Servo Controller. It has many nice features including native USB connection, high resolution pulses (0.25µs) with no jitter, built-in speed and acceleration control, and even scripting capability. Another cool feature is that besides servo control, each channel can be configured as either general input or output. So far I’m using seven channels so I still have five available to connect some sensors (for example distance sensor mounted on gripper might be useful). And last but important factor was that they have SDK in .NET – what more I could wish for! The board itself is very small – half of the size of Tic-Tac box. I picked one for about USD $35 in this store. Perhaps another good alternative would be the Phidgets Advanced Servo 8-Motor – but it is significantly more expensive at USD $87.30. The Maestro Controller Driver and Software package includes Maestro Control Center program with lets you immediately configure the board. For each servo I first figured out their move range and set the min/max limits. I played with setting the speed an acceleration values as well. Big issue for me was that there are two servos that control position of lower arm (shoulder joint), and both have to be moved at the same time. This is where the scripting feature of Pololu board turned out very helpful. I wrote a script that synchronizes position of second servo with first one – so now I only need to move one servo and other will follow automatically. This turned out tricky because I couldn’t find simple offset mapping of the move range for each servo – I had to divide it into several sub-ranges and map each individually. The scripting language is bit assembler-like but gets the job done. And there is even a runtime debugging and stack view available. Altogether I’m very happy with the Pololu Mini Maestro Servo Controller, and with this final piece I completed the build and was able to move my arm from the Meastro Control program.   The total cost of my robotic arm was: $10 laser cut parts $10 metal parts $45 servos $35 servo controller ----------------------- $100 total So here you have all the information about the hardware. In next post I’ll start talking about the software that I wrote in Microsoft Robotics Developer Studio 4. Stay tuned!

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  • How to deal with a poor team leader and a tester manager from hell? [closed]

    - by Google
    Let me begin by explaining my situation and give a little context to the situation. My company has around 15 developers but we're split up on two different areas. We have a fresh product team and the old product team. The old product team does mostly bug fixes/maintenance and a feature here and there. The fresh product had never been released and was new from the ground up. I am on the fresh product team. The team consists of three developers (myself, another developer and a senior developer). The senior is also our team leader. Our roles are as follows: Myself: building the administration client as well as build/release stuff Other dev: building the primary client Team lead: building the server In addition to the dev team, we interact with the test manager often. By "we" I mean me since I do the build stuff and give him the builds to test. Trial 1: The other developer on my team and I have both tried to talk to our manager about our team leader. About two weeks before release we went in his office and had a closed door meeting before our team lead got to work. We expressed our concerns about the product, its release date and our team leader. We expressed our team leader had a "rosey" image of the product's state. Our manager seemed to listen to what we said and thanked us for taking the initiative to speak with him about it. He got us an extra two weeks before release. The situation with the leader didn't change. In fact, it got a little worse. While we were using the two weeks to fix issues he was slacking off quite a bit. Just to name a few things, he installed Windows 8 on his dev machine during this time (claimed him machine was broke), he wrote a plugin for our office messenger that turned turned messages into speech, and one time when I went in his office he was making a 3D model in Blender (for "fun"). He felt the product was "pretty good" and ready for release. During this time I dealt with the test manager on a daily basis. Every bug or issue that popped up he would pretty much attack me personally (regardless of which component the bug was in). The test manager would often push his "views" of what needed to be done with the product. He virtually ordered me to change text on our installer and to add features to the installer and administration client. I tried to express how his suggestions were "valid ideas" but it was too close to release to do those kinds of things and to make matters worse, our technical writer had already finished documentation and such a change would not only affect the dev team but would affect the technical writer and marketing as well. I expressed I wasn't going to make those changes without marketing's consent as well as the technical writer and my manager's. He pretty much said I don't care about the product and said I don't do my job. I would like to take a moment to say I take my job seriously and I do my best. I am the kind of person that goes to work 30-40 mins early and usually leaves 30 minutes later than everyone else. Saying I don't care or do my job is just insulting. His "attacks" on me grew from day to day. Every bug that popped up he would usually comment on in some manner that jabbed me and the other developer. "Oh that bug! Yeah that should have been fixed by now, figures! If someone would do their job!" and other similar kinds of comments. Keep in mind 8 out of 10 bugs were in the server and had nothing to do with me and the other developer. That didn't seem to matter.. On one occasion they got pretty bad and we almost got into a yelling match so I decided to stop talking to him all together. I carried all communication through office email (with my manager cc'd). He never attacked me via email. He still attempted to get aggressive with me in person but I completely ignore him and my only response to any question is, "Ask my team leader." or "Ask a product manager." The product launched after our two week extension. Trial 2: The day after the product launch our team leader went on vacation (thanks....). At this time we got a lot of questions from the tech support... major issues with the product. All of these issues were bugs marked "resolved" by our lovely team leader (a typical situation that often popped up). This is where we currently are. The other developer has been with the company for about three years (I've been there only five months) and told me he was going to speak with our manager alone and hoped it would help get our concerns across a little better in a one-on-one. He spoke with the manager and directly addressed all of our concerns regarding our team leader and the test manager giving us (mostly me) hell. Our manager basically said he understood how hard we work and said he noticed it and there's no doubt about it. He said he spoke with the test manager about his temper. Regarding the team leader, he didn't say a whole lot. He suggested we sit down with the team leader and address our concerns (isn't that the manager's job?). We're still waiting to see if anything has changed but we doubt it. What can we do next? 1) Talk to the team leader (may stress relationship and make work awkward) I admit the team leader is generally a nice guy. He is just a horrible leader and working closely with him is painful. I still don't believe bringing this directly to the team leader would help at all and may negatively impact the situation. 2) I could quit. Other than this situation the job is pretty fantastic. I really like my other coworkers and we have quite a bit of freedom. 3) I could take the situation with the team leader to one of the owners. I would then be throwing my manager under the bus. 4) I could take the situation with the test manager to HR. Any suggestions? Comments?

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  • Why It Is So Important to Know Your Customer

    - by Christie Flanagan
    Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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  • Set Context User Principal for Customized Authentication in SignalR

    - by Shaun
    Originally posted on: http://geekswithblogs.net/shaunxu/archive/2014/05/27/set-context-user-principal-for-customized-authentication-in-signalr.aspxCurrently I'm working on a single page application project which is built on AngularJS and ASP.NET WebAPI. When I need to implement some features that needs real-time communication and push notifications from server side I decided to use SignalR. SignalR is a project currently developed by Microsoft to build web-based, read-time communication application. You can find it here. With a lot of introductions and guides it's not a difficult task to use SignalR with ASP.NET WebAPI and AngularJS. I followed this and this even though it's based on SignalR 1. But when I tried to implement the authentication for my SignalR I was struggled 2 days and finally I got a solution by myself. This might not be the best one but it actually solved all my problem.   In many articles it's said that you don't need to worry about the authentication of SignalR since it uses the web application authentication. For example if your web application utilizes form authentication, SignalR will use the user principal your web application authentication module resolved, check if the principal exist and authenticated. But in my solution my ASP.NET WebAPI, which is hosting SignalR as well, utilizes OAuth Bearer authentication. So when the SignalR connection was established the context user principal was empty. So I need to authentication and pass the principal by myself.   Firstly I need to create a class which delivered from "AuthorizeAttribute", that will takes the responsible for authenticate when SignalR connection established and any method was invoked. 1: public class QueryStringBearerAuthorizeAttribute : AuthorizeAttribute 2: { 3: public override bool AuthorizeHubConnection(HubDescriptor hubDescriptor, IRequest request) 4: { 5: } 6:  7: public override bool AuthorizeHubMethodInvocation(IHubIncomingInvokerContext hubIncomingInvokerContext, bool appliesToMethod) 8: { 9: } 10: } The method "AuthorizeHubConnection" will be invoked when any SignalR connection was established. And here I'm going to retrieve the Bearer token from query string, try to decrypt and recover the login user's claims. 1: public override bool AuthorizeHubConnection(HubDescriptor hubDescriptor, IRequest request) 2: { 3: var dataProtectionProvider = new DpapiDataProtectionProvider(); 4: var secureDataFormat = new TicketDataFormat(dataProtectionProvider.Create()); 5: // authenticate by using bearer token in query string 6: var token = request.QueryString.Get(WebApiConfig.AuthenticationType); 7: var ticket = secureDataFormat.Unprotect(token); 8: if (ticket != null && ticket.Identity != null && ticket.Identity.IsAuthenticated) 9: { 10: // set the authenticated user principal into environment so that it can be used in the future 11: request.Environment["server.User"] = new ClaimsPrincipal(ticket.Identity); 12: return true; 13: } 14: else 15: { 16: return false; 17: } 18: } In the code above I created "TicketDataFormat" instance, which must be same as the one I used to generate the Bearer token when user logged in. Then I retrieve the token from request query string and unprotect it. If I got a valid ticket with identity and it's authenticated this means it's a valid token. Then I pass the user principal into request's environment property which can be used in nearly future. Since my website was built in AngularJS so the SignalR client was in pure JavaScript, and it's not support to set customized HTTP headers in SignalR JavaScript client, I have to pass the Bearer token through request query string. This is not a restriction of SignalR, but a restriction of WebSocket. For security reason WebSocket doesn't allow client to set customized HTTP headers from browser. Next, I need to implement the authentication logic in method "AuthorizeHubMethodInvocation" which will be invoked when any SignalR method was invoked. 1: public override bool AuthorizeHubMethodInvocation(IHubIncomingInvokerContext hubIncomingInvokerContext, bool appliesToMethod) 2: { 3: var connectionId = hubIncomingInvokerContext.Hub.Context.ConnectionId; 4: // check the authenticated user principal from environment 5: var environment = hubIncomingInvokerContext.Hub.Context.Request.Environment; 6: var principal = environment["server.User"] as ClaimsPrincipal; 7: if (principal != null && principal.Identity != null && principal.Identity.IsAuthenticated) 8: { 9: // create a new HubCallerContext instance with the principal generated from token 10: // and replace the current context so that in hubs we can retrieve current user identity 11: hubIncomingInvokerContext.Hub.Context = new HubCallerContext(new ServerRequest(environment), connectionId); 12: return true; 13: } 14: else 15: { 16: return false; 17: } 18: } Since I had passed the user principal into request environment in previous method, I can simply check if it exists and valid. If so, what I need is to pass the principal into context so that SignalR hub can use. Since the "User" property is all read-only in "hubIncomingInvokerContext", I have to create a new "ServerRequest" instance with principal assigned, and set to "hubIncomingInvokerContext.Hub.Context". After that, we can retrieve the principal in my Hubs through "Context.User" as below. 1: public class DefaultHub : Hub 2: { 3: public object Initialize(string host, string service, JObject payload) 4: { 5: var connectionId = Context.ConnectionId; 6: ... ... 7: var domain = string.Empty; 8: var identity = Context.User.Identity as ClaimsIdentity; 9: if (identity != null) 10: { 11: var claim = identity.FindFirst("Domain"); 12: if (claim != null) 13: { 14: domain = claim.Value; 15: } 16: } 17: ... ... 18: } 19: } Finally I just need to add my "QueryStringBearerAuthorizeAttribute" into the SignalR pipeline. 1: app.Map("/signalr", map => 2: { 3: // Setup the CORS middleware to run before SignalR. 4: // By default this will allow all origins. You can 5: // configure the set of origins and/or http verbs by 6: // providing a cors options with a different policy. 7: map.UseCors(CorsOptions.AllowAll); 8: var hubConfiguration = new HubConfiguration 9: { 10: // You can enable JSONP by uncommenting line below. 11: // JSONP requests are insecure but some older browsers (and some 12: // versions of IE) require JSONP to work cross domain 13: // EnableJSONP = true 14: EnableJavaScriptProxies = false 15: }; 16: // Require authentication for all hubs 17: var authorizer = new QueryStringBearerAuthorizeAttribute(); 18: var module = new AuthorizeModule(authorizer, authorizer); 19: GlobalHost.HubPipeline.AddModule(module); 20: // Run the SignalR pipeline. We're not using MapSignalR 21: // since this branch already runs under the "/signalr" path. 22: map.RunSignalR(hubConfiguration); 23: }); On the client side should pass the Bearer token through query string before I started the connection as below. 1: self.connection = $.hubConnection(signalrEndpoint); 2: self.proxy = self.connection.createHubProxy(hubName); 3: self.proxy.on(notifyEventName, function (event, payload) { 4: options.handler(event, payload); 5: }); 6: // add the authentication token to query string 7: // we cannot use http headers since web socket protocol doesn't support 8: self.connection.qs = { Bearer: AuthService.getToken() }; 9: // connection to hub 10: self.connection.start(); Hope this helps, Shaun All documents and related graphics, codes are provided "AS IS" without warranty of any kind. Copyright © Shaun Ziyan Xu. This work is licensed under the Creative Commons License.

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