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• A quick note about the end of SQL Server 2005 mainstream support

  - by AaronBertrand

  In a previous blog post about Service Pack 4 , I said the following: "...from this point forward all you're likely to see are cumulative updates to the SP3 and SP4 branches and, roughly a year from today, mainstream support will only need to maintain the SP4 branch. You can read more about this in the following blog post from the CSS blog: Mainstream vs Extended Support and SQL Server 2005 SP4: Can someone explain all of this? " In that post, I focused on these words in the product lifecycle chart:...(read more)

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• Reasonable expectation to support new Operating Systems?

  - by Neil N

  My company has a desktop app originally developed for Windows XP. The original programmer has since been fired (fired with extreme prejudice I might add). I have fixed the app various times but overall try to avoid it, it is a mess and the only real way to fix it is to completely rewrite it, which could take a year. We have been trying to "forget" about this app, and instead steer clients towards our web version, which is more up to date, easier to maintain, easier to extend, and WAY easier to support. Most clients agree, the web version is just better all around. However we have one client that insists on using the desktop app. The app required a little duct tape to get working on Vista, but now completely breaks on Windows 7. I'm not even sure WHAT all the fixes are to get it working on Win7 (the current time estimate stands at "miracle") but after both installing the RELEASE build, and running the DEBUG build from Visual Studio, the app has errors on nearly every user action, and from what I can see from a high level test run, none of them are related. Since Windows 7 did not exist when this app was developed, is my company really expected to make all the required changes to make it function as "smoothly" as it did on XP?

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• Company Administrators: Stay Alert!

  - by Pete

  Some of our customers choose to use the Themes feature to rebrand their Training and Support Center link, and redirect it to an internal support site. If your company does this, we strongly advise that for your employees that have the Administrator role, you maintain a separate theme that keeps the Administrator's Training and Support link pointed to the CRM On Demand Training and Support Center, and not redirect it to an internal support site. Why? The company administrator needs access to the Training and Support Center because it gives them pod-specific application alerts on the Support tab and pod-specific release information on the Release Info tab. If a customer no longer has access to the Training and Support Center URL because they have already rebranded that link, they can contact Customer Care to request it again.  

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• Understanding the JSF Lifecycle and ADF Optimized Lifecycle

  - by Steven Davelaar

  While coaching ADF development teams over the years, I have noticed that many developers lack a basic understanding of Java Server Faces, in particular the JSF lifecycle and how ADF optimizes this lifecycle in specific situations. As a result, ADF developers who are tasked to build a seemingly simple ADF page, can get extremely frustrated by the -in their eyes- unexpected or unlogical behavior of ADF.  They start to play with the immediate property and the partialTriggers property in a trial-and-error manner. Often, they play with these properties until their specific issue is solved, unaware of other more severe bugs that might be introduced by the values they choose for these properties. So, I decided to submit a presentation for the UKOUG entitled "What you need to know about JSF to be succesful with ADF".  The abstract was accepted, and I started putting together the presentation and demo application. I built up a demo application step-by-step, trying to cover the JSF-related  top issues and challenges I encountered over the years in a simple "Hello World" demo. This turned out to be both a very time-consuming and very interesting journey. I had never thought I would learn so much myself in preparing this presentation. I never thought I would end up with potentially controversial conclusions like "Never set immediate=true on an editable component".  I did not realize the sometimes immense implications of the ADF optimized lifecycle beforehand. I never thought that "Hello World" demo's could get so complex. But as I went on I was confident this was valuable material, even for experienced ADF developers with a good understanding of JSF. When I finished, I realized the original title and abstract was misleading, as was the target audience. Yes, it was covering the JSF lifecycle, but no other aspects of JSF you need to know for ADF development. Yes, it was covering some JSF basics as mentioned in the abstract, but all in all it had become a pretty advanced presentation. At the same time, the issues discussed are very common, novice ADF developers might easily run into them while building their first pages. I ran out of time, so I decided to just present what I had, apologizing at the beginning for the misleading title, showing a second slide with a better title "18 invaluable lessons about ADF-JSF interaction". I think the presentation was well received overall, although people who don't like it or don't understand it, usually don't come and tell you afterwards.... I am still struggling with the title, for this blog post I used yet another title, anyway, you can download the presentation-that-still-lacks-a-good-title here. The finished JDev 11.1.1.6 demo app can be downloaded here.  The 18 lessons mentioned in the presentation are summarized here. As mentioned on the last slide, print out the lessons, and learn them by heart, I am pretty sure it will save you lots of time and frustration!

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• Reminder: Premier Support for 10gR2 10.2.0.4 Database ends July 2010

  - by Steven Chan

  Regular readers know that Premier Support for the Oracle 10gR2 Database ends in July 2010, a scant few months from now.  What does that mean for E-Business Suite environments running on this database?The Oracle E-Business Suite is comprised of products like Financials, Supply Chain, Procurement, and so on.  Support windows for the E-Business Suite and these associated applications products are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)The Oracle E-Business Suite can run on a variety of database releases, including 10gR2, 11gR1, and 11gR2.  Support windows for database releases are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Technology Products" (PDF)Looking at those two documents together, you'll see that:Premier Support for Oracle E-Business Suite Release 11i ends on November 30, 2010Premier Support for Oracle E-Business Suite Release 12 ends on January 31, 2012Premier Support for Oracle E-Business Suite Release 12.1 ends on May 31, 2014Premier Support for Oracle Database 10.2 (a.k.a. 10gR2) ends on July 31, 2010[Note: These are the Premier Support dates as of today.  If you've arrived at this article in the future via a search engine, you must check the latest dates in the Lifetime Support Policy documents above; these dates are subject to change.]It's a bit hard to read, thanks to the layout restrictions of this blog, but the following diagram shows the Premier and Extended Support windows for the last four major database releases certified with Apps 11i:Do the EBS Premier Support dates trump the 10gR2 DB date?No.  Each of the support policies apply individually to your combined EBS + DB configuration.  The support dates for a given EBS release don't override the Database support policy.

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• WCI Analytics Installation / Configuration Support Webinar

  - by brian.harrison

  Based on the success of the OAM / WCI integration webinar, the second in our series of Technical Support "brown bag" webinars will be delivered on Tuesday, March 30 at 8AM Pacific Daylight Time. Please review the details below, if you would like to attend the webinar, please take a moment to send an email to the address provided for registration and you will be enrolled in the meeting. What are the best practices for installing and configuring Analytics for the WebCenter Interaction (formerly "ALUI") Portal Application? What are some of the most common failures that occur in this implementation and what can be done to correct these common issues? What are the most common reasons for the tables to be "empty" when I try to produce utilization reports? These are just some of the main areas that will be covered in this one hour webinar which will demonstrate the WCI Analytics installation and configuration in action. Our demonstration will focus on areas where Technical Support sees the largest numbers of customer questions become support incidents in an effort to help avoid the need to create an incident to get the implementation working properly in the customer environment. We will demonstrate the most recent version of WCI Analytics (10.3.0.1) for this presentation, but naturally specific issues known to specific versions will be covered as well. Please join us for what we know will be a valuable and relevant learning session. If you would like to attend this session please send an email to [email protected] indicating your interest, and we will respond to you with a meeting invitation including all of the required access information.

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• AutoVue at the Oracle Asset Lifecycle Management Summit

  - by celine.beck

  I recently had the opportunity to attend and present the integration between AutoVue and Primavera P6 during the Oracle ALM Summit, which was held in March at Redwood Shores, on Oracle Headquarters grounds. The ALM Summit brought together over 300 Oracle maintenance practitioners who endured the foggy and rainy San Francisco weather to attend the 4th edition of this Oracle-driven conference. Attendees have roles in maintenance management and IT. Following a general session, Ralph Rio from ARC Advisory Group provided a very interesting keynote session discussing Asset Management directions, both in the short and long run. An interesting point that Ralph raised is that most organizations have done a good job at improving performance at the design / build, operate and maintain and portfolio management phases by leveraging solutions like Asset Lifecycle Management and Project & Portfolio management solutions; however, there seem to be room for improvement in between those phases, when information flows from one group to the other, during the data handover phase or when time comes to update / modify drawings to reflect the reality of physical assets. This is where AutoVue comes into play. By integrating with enterprise applications like content management systems, asset lifecycle management applications and project management solutions, AutoVue can be a real-process enabler, streamlining information flows from concept/design to decommissioning and ensuring that all project stakeholders have access to asset information and engineering data throughout the asset lifecycle. AutoVue's built-in digital annotation capabilities allows maintenance workers and technicians to report changes in configuration and visually capture the delta between as-built and as-maintained versions of asset documents. This information can then be easily handed over to engineers who can identify changes and incorporate these modifications into the drawings during the next round of document revisions. PPL Power Generation, an electric utilities headquarted in Allentown, Pennsylvania discussed this usage of AutoVue during an interesting Webcast around AutoVue's role in the Utilities space. After the keynote sessions, participants broke off into product-centric tracks around Oracle's Asset Lifecycle Management solutions (E-Business Suite, PeopleSoft, and JD Edwards). The second day of the conference was the occasion for us to present the integration between AutoVue and Primavera P6 to the Maintenance Summit audience. The presentation was a great success and generated much discussion with partners and customers during breaks. People seemed highly interested in learning more about our plans for integrating AutoVue and Primavera P6 with Oracle's ALM solutions...stay tune for further information on the subject!

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• Reminder: Premier Support for EBS 11i ends November 2010

  - by Steven Chan

  Apps sysadmins are going to have a busy year.  If you're still running your E-Business Suite environment on the 10gR2 database, I hope that you're aware that Premier Support for 10.2 ends in July 2010.  But if you're still on Oracle E-Business Suite Release 11i version 11.5.10, the impending end of Premier Support this year on November 30, 2010 is even more important.  Support windows for Oracle E-Business Suite are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)Premier Support runs for five years from a product's first release.  In the case of Oracle E-Business Suite Release 11.5.10, that window was increased to six years in recognition of the challenges that some of you face in justifying major upgrades in today's economy. Here's a graphical summary of the EBS 11.5.10's support stages:First year of Extended Support fees for EBS 11.5.10 waivedRegular readers may recall that fees for the first year of Extended Support for EBS 11.5.10 are waived.  There is nothing that customers need to do to remain fully supported other than keep your support contracts current.  Higher fees for Extended Support will start December 1, 2011 for most platforms.  This is formally documented here:Technical Support Policies > "Oracle's Technical Support Policies" (PDF)

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• With a small development team, how do you organize second-level support?

  - by Lenny222

  Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach the same guy, every time. Downside: single point of failure, if the guy is unavailable. each developer is assigned one week of support duty. Downside: how to you distribute the work evenly in times of planned (vacation) and unplanned (sickness) unavailability? each developer is assigned one day of support duty. Downside: similar to above, but not as bad. a randomly picked developer handles the support request. Downside: maybe not fair, see above. What is your experience?

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• SUNsetting of legacy support apps to My Oracle Support

  - by chris.warticki

  Prepare for the upcoming retirement of Member Support Center, SunSolve and others.  December 10-12 will be the migration weekend to My Oracle Support.  The number one call to action to ensure continuous support is to register for My Oracle Support today.  There are still many opportunities to attend one of the remaining live sessions that the Customer Support Education team is leading.  Please join the discussion on the Support Training Community or Using My Oracle Support Community.   Register for any of the 80+ Global Sessions for Customers Welcome—SUN Customers and Partners Transition to My Oracle Support FAQ for Legacy Sun Customers   Escalation Instructions Network of Oracle Resources -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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• JSF 2 f:ajax lifecycle problem

  - by gerry

  The problem is, that if a property is changed during an f:ajax request and a binded panelGroup should be newly created depending on that changed value, the old value is used. This code will explain the problem. Here is the backingbean TestBean: public String getFirst() { return first; } public void setFirst(String first) { this.first = first; } public String getLast() { return last; } public void setLast(String last) { this.last = last; } public String getName(){ return first+" "+last; } public void setDynamicPanel(HtmlPanelGroup panel){ } public HtmlPanelGroup getDynamicPanel(){ Application app = FacesContext.getCurrentInstance().getApplication(); HtmlPanelGroup component = (HtmlPanelGroup)app.createComponent(HtmlPanelGroup.COMPONENT_TYPE); HtmlOutputLabel label1 = (HtmlOutputLabel)app.createComponent(HtmlOutputLabel.COMPONENT_TYPE); label1.setValue(" --> "+getFirst()+" "+getLast()); component.getChildren().add(label1); return component; } and now the jsf/facelet code: <h:form id="form"> <h:panelGrid columns="1"> <h:inputText id="first" value="#{testBean.first}" /> <h:inputText id="last" value="#{testBean.last}" /> <h:commandButton value="Show"> <f:ajax execute="first last" render="name dyn" /> </h:commandButton> </h:panelGrid> <h:outputText id="name" value="#{testBean.name}" /> <h:panelGroup id="dyn" binding="#{testBean.dynamicPanel}" /> </h:form> After the page was initially loaded the outputText and panelGroup shows both "null" as first and last. But after the button is pressed, the outputText is updated well, but the the panelgroup shows again only "null". This is due to the problem, that the "binded method" dynamicPanel is executed before the update of the first and last properties. how can workaround this behaviour or what is wrong with my code?

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• Frequently Asked Questions about Latest EBS Support Changes

  - by Steven Chan (Oracle Development)

  Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) A new document answering the top Frequently Asked Questions about these support changes is now available: E-Business Suite Releases - Support Policy FAQ (Note 1494891.1) Questions answered in this new FAQ include: Why is Oracle providing an exception for Severity 1 Production Support for the first year of Sustaining Support for EBS 11.5.10? Will customers need to purchase an additional contract for the 11.5.10 Exception to Sustaining Support? What defines Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support? What are the differences in the Lifetime Support Policy feature benefits from Extended Support to the Severity 1 Production Support in the 11.5.10 Exception to Sustaining Support? More questions about US 1099, Payroll legislative updates, security patches, and more 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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• Vorsprung für Partner – auch beim Support

  - by Alliances & Channels Redaktion

  Solider Support ist für Oracle eine Selbstverständlichkeit, das ist nichts Neues. Aber wussten Sie auch, dass Oracle Support für Partner besondere Konditionen und Tools anbietet? Der Weg dorthin ist ganz einfach: Loggen Sie sich in das OPN-Portal ein. Über den Klickpfad „Partner with Oracle“, „Get startet“, „Levels and Benefits“ und „View all benefits“ gelangen Sie zu einer Übersicht, welches Level welche Support Benefits mit sich bringt. Als Partner erhalten Sie eine eigene Oracle Partner SI Nummer, sprich einen Support Identifier, der den Zugriff auf die Wissensdatenbank, technische Unterlagen, den Patch Download Bereich und verschiedene Communities im Support Portal „My Oracle Support“ eröffnet. Zudem haben Sie selbstverständlich die Möglichkeit, Service Request (SR) Pakete zu kaufen. Je nach Partner Level verfügen Sie über eine bestimmte Menge an freien Service Requests. Deren Zahl können Sie mit jeder weiteren Spezialisierung vermehren. Und: Beim Support-Einkauf für den Eigenbedarf erhalten unsere Partner einen Preisnachlass. Ein Blick ins OPN-Portal lohnt sich also auch in Support-Fragen!

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• EBS 12.0 Minimum Requirements for Extended Support Finalized

  - by Steven Chan

  Oracle E-Business Suite Release 12.0 will transition from Premier Support to Extended Support on February 1, 2012.  New EBS 12.0 patches will be created and tested during Extended Support against the minimum patching baseline documented in our E-Business Suite Error Correction Support Policy (Note 1195034.1).These new technical requirements have now been finalized.  To be eligible for Extended Support, all EBS 12.0 customers must apply the EBS 12.0.6 Release Update Pack, technology stack infrastructure updates, and updates for EBS products if they're shared or fully-installed.  The complete set of minimum EBS 12.0 baseline requirements are listed here:E-Business Suite Error Correction Support Policy (Note 1195034.1)

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• Live Support Webinar for Oracle Primavera Customers

  - by karl.prutzer

  Hi all, Our Customer Support team is hosting another Live Support Webinar for Oracle Primavera customers scheduled for May 6, 2010 at 11am Eastern Time. The webinar covers the following topics. Best Practices when submitting an SR My Oracle Support Overview Support Resources - lifetime support policy, My Oracle Support Speed training resources, etc. Both the conference key for the web conference and the audio passcode for the call is... Primavera Audio Conference Details Toll Free dial in number = 1.877.808.5067 International Toll dial in number = 1.706.902.0289 Web conference link https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6761278

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• Letölthetoek a Support szemináriumok anyagai

  - by user552636

  Nézzen be és tájékozódjon! Support szemináriumok minden hónap elso szerdáján 9:00 órától 11:00 óráig az Oracle Hungary irodában (1095 Budapest, Lechner Ödön fasor 7. II. em.)  A szeminárium sorozat havi aktuális témája megtekintheto a My Oracle support (https://support.oracle.com) 1475680.1 cikkében.  Örömmel jelzem, hogy immár letölthetoek a korábbi szemináriumok anyagai, és természetesen elérhetové tesszük majd az újabb prezentációkat is:  Oracle Support szemináriumok anyagai – Letöltés Köszönjük érdeklodését a “Nézzen be és tájékozódjon!”  Support szemináriumokon bemutatott eloadások iránt. LETÖLTÉSEK Esemény - Dátum Eloadás címe Eloadó Eloadás anyagának mérete Nézzen be és tájékozódjon 2013. Június 5. Hibabejelentés lépésrol lépésre Gruhala Izabella 3.72 MB Nézzen be és tájékozódjon 2013. Május 8. Proaktív támogatás a Premier Support-tal Izabella Gruhala 4.95 MB HOUG 2013. Április 8. Az Oracle támogatás szabályrendszere Martonfalvi Adrienn Megyesi Balázs 933 KB HOUG  2013. Április 8. Hatékony együttmuködés a Support-tal Gruhala Izabella 5.26 MB HOUG  2013. Április 8. Oracle Auto Service Request Miklecz Szabolcs 494 KB HOUG  2013. Április 8. Oracle Konfiguráció Kezelo Gruhala Izabella 1.22 MB HOUG  2013. Április 8. „A Végtelenbe és tovább… “ Oracle Platinum Services Fodor László 2.85 MB Nézzen be és tájékozódjon  2012. November 7. Migrációs szabályok Zelenyánszki Andrea 380 KB Nézzen be és tájékozódjon 2012. Október 1. Oracle licencelés alapfokon Zelenyánszki Andrea 258 KB

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• Is there an official Ubuntu free support team?

  - by João Pinto

  I have found that there is an "Ubuntu Support Team" at https://launchpad.net/~ubuntu-helpteam but I am not sure it's official or active. Please note that I am not referring to bug fixing support, I am referring to the broader OS support, with people available to engage users needing support with a problem and drive it to a proper resolution. Is there an official team for this purpose with a clear scope and activity plan ?

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• When runs a product out of support?

  That is a question I get regularly from customers. Microsoft has a great site where you can find that information. Unfortunately this site is not easy to find, and a lot of people are not aware of this site. A good reason to promote it a little. So if you ever get a question on this topic, go to http://support.microsoft.com/lifecycle/search/Default.aspx. At that site, you can find also the details of the policy Microsoft Support Lifecycle Policy The Microsoft Support Lifecycle policy took effect in October 2002, and applies to most products currently available through retail purchase or volume licensing and most future release products. Through the policy, Microsoft will offer a minimum of: 10 years of support (5 years Mainstream Support and 5 years Extended Support) at the supported service pack level for Business and Developer products 5 years Mainstream Support at the supported service pack level for Consumer/Hardware/Multimedia products 3 years of Mainstream Support for products that are annually released (for example, Money, Encarta, Picture It!, and Streets & Trips) Phases of the Support Lifecycle Mainstream Support Mainstream Support is the first phase of the product support lifecycle. At the supported service pack level, Mainstream Support includes: Incident support (no-charge incident support, paid incident support, support charged on an hourly basis, support for warranty claims) Security update support The ability to request non-security hotfixes Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products Extended Support The Extended Support phase follows Mainstream Support for Business and Developer products. At the supported service pack level, Extended Support includes: Paid support Security update support at no additional cost Non-security related hotfix support requires a separate Extended Hotfix Support Agreement to be purchased (per-fix fees also apply) Please note: Microsoft will not accept requests for warranty support, design changes, or new features during the Extended Support phase Extended Support is not available for Consumer, Hardware, or Multimedia products Enrollment in a maintenance program may be required to receive these benefits for certain products Self-Help Online Support Self-Help Online Support is available throughout a product's lifecycle and for a minimum of 12 months after the product reaches the end of its support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues. Please note: Enrollment in a maintenance program may be required to receive these benefits for certain products (source: http://support.microsoft.com/lifecycle/#tab1)

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• APress Deal of the Day 27/Jul/2013 - Pro Application Lifecycle Management with Visual Studio 2012

  - by TATWORTH

  Originally posted on: http://geekswithblogs.net/TATWORTH/archive/2013/07/27/apress-deal-of-the-day-27jul2013---pro-application-lifecycle.aspxToday's $10 Deal of the Day from APress at http://www.apress.com/9781430243441 is Pro Application Lifecycle Management with Visual Studio 2012"Pro Application Lifecycle Management with Visual Studio 2012 focuses on the most powerful application lifecycle management tool available for the Microsoft .NET Framework: Visual Studio Team Foundation Server."

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• Dell PE R710 Lifecycle Controller

  - by rihatum

  Hi All, How would one use the dell lifecycle controller on the new R710 Servers ? I have seen demos on youtube and it can install linux, windows from there without inserting the installation discs ? I am on the same LAN as the server and have setup iDrac Express (we dont have drac enterprise). Any suggestions ? Thanks

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• EBS 11i and 12.1 Support Timeline Changes

  - by Steven Chan (Oracle Development)

  Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld last week.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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• Lifecycle Technology Delivers AutoVue Visualization Integration for SAP

  Lifecycle Technology is an Oracle development partner and has built a Connector for Oracle's AutoVue visualization solution and SAP. Their area of expertise lies in integrating AutoVue visualization and printing solutions with SAP business processes within Asset Lifecycle Management,Product Lifecycle Management,and Document Management Systems. Lifecycle visually enables a variety of SAP workflows and processes in manufacturing,plant maintenance,and production. Their solutions allow SAP enterprise customers to view technical or engineering documents in the appropriate business context and/or print them as required in their workflows, improving productivity and decision making.

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• Most Common ASP.NET Support issues - Reporting from deep inside Microsoft Developer Support

  - by Latest Microsoft Blogs

  Microsoft Developer Support or ("CSS" - Customer Support Services) is where you're sent within Microsoft when you've got problems. They see the most interesting bugs, thousands of issues and edge cases and collect piles of data. They Read More......(read more)

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• AS11 Oracle B2B Sync Support - Series 1

  - by sinkarbabu.kirubanithi

  Synchronous message support has been enabled in Oracle B2B 11G. This would help customers to send the business message and receive the corresponding business response synchronously. We would like to keep this blog entry as three part series, first one would carry Oracle B2B configuration related details followed by 'how it can be consumed and utilized in an enterprise' using composites backed model. And, the last one would talk about more sophisticated seeded support built on Oracle B2B platform (Note: the last one is still in description phase and ETA hasn't been finalized yet). Details: In an effort to enable synchronous processing in Oracle B2B, we provided a platform using the existing 'callout' mechanism. In this case, we expect the 'callout' attached to the agreement to deliver incoming business message (inbound) to back-end application and get the corresponding business response from back-end and deliver it to Oracle B2B as its output. The output of 'callout' would be processed as outbound message and the same will be attached as a response for the inbound message. Requirements to enable Sync Support: Outbound side: Outbound Agreement - to send business message request Inbound Agreement - to receive business message response Inbound side: Inbound Agreement - to receive business message request Outbound Agreement - to send business message response Agreement Level Callout - to deliver the inbound request to back-end and get the corresponding business response This feature is supported only for HTTP based transport to exchange messages with Trading Partners. One may initiate the outbound message (enqueue) using any of the available Transports in Oracle B2B. Configuration: Outbound side: Please add "syncresponse=true" as "Additional Transport Header" parameter for remote Trading Partner's HTTP delivery channel configuration. This would enable Oracle B2B to process the HTTP response as inbound message and deliver the same to back-end application. All other configuration related to Agreement and Document setup remain same. Inbound side: There is no change in Agreement and Document setup. To enable "Sync Support", you need to build a 'callout' that takes the responsibility of delivering inbound message to back-end and get the corresponding business response from the back-end and attach the same as its output. Oracle B2B treats the output of 'callout' as outbound message and deliver it to Trading Partner as synchronous HTTP response. The requests that needs to processed synchronously should be received by "syncreceiver" (http://:/b2b/syncreceiver) endpoint in Oracle B2B. Exception Handling: Existing Oracle B2B exception handling applies to this use case as well. Here's the sample callout, SampleSyncCallout.java We will get you second part that talks about 'SOA composites' backed model to design the "Sync Support" use case from back-end to Trading Partners, stay tuned.

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• KB Articles on My Oracle Support

  - by Anthony Shorten

  My Oracle Support is a valuable resource for product information and how to's. It is not just about bug fixes and service packs. To find articles pertaining to any Oracle Utilities product you logon to My Oracle Support (your DBA shoud have access at least) and use the following path to Navigate to the articles: Knowledge - More Applications - Industry Solutions - Utilities You are then presented with a list of products, just select the one that you are interested in. You are then pressented with a list of articles available (25 per page). You can also search on keywords for articles. Here is a list of ones I find useful (with KB ID in []): Customer Care and Billing V2.2.0 Unix Installation Questions [ID 844645.1] Known Framework (FW) Errors [ID 783823.1] Weblogic 10 MP2 CCB Support Question [ID 1119383.1] CCB v2.2.0 Performance Problem Under Heavy Concurrent User Load [ID 808233.1] - This is a description of a patch for performance What Is The Meaning Of The TRUE And FALSE Setting For REL_CBL_THREAD_MEM Within OUAF For Oracle Utilities CCB, BI & ETM [ID 783444.1] Oracle Utilities Framework Support Utility [ID 1079640.1] How to customize XAI error messages? [ID 1061394.1] Oracle Utilities Application Framework - Patch Installation [ID 974985.1] Action Plan for Creating a Weblogic Custom Authentication Provider [ID 954417.1] How to set up XAI service on multiple servers to provide redundancy? [ID 854215.1] The first one is very useful and answer lots of how to questions for installation.

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