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• EU Research for ICT - Call 7 - biggest ever at € 780 million

  - by trond-arne.undheim

  Under the Digital Agenda for Europe, the Commission has committed to maintaining the pace of a 20% yearly increase of the annual ICT R&D budget at least until 2013. The EU's flagship policy programme calls for doubling of annual public spending on ICT R&D by 2020 and to leverage an equivalent increase in private spending to achieve the goals of Europe's 2020 strategy for jobs and growth. Call 7 is one of the biggest calls ever launched for information and communications technology (ICT) research proposals under the EU's research framework programmes. It will result in project funding of € 780 million in 2011. This funding will advance research on the future internet, robotics, smart and embedded systems, photonics, ICT for energy efficiency, health and well-being in an ageing society, and more. The €780 million call for proposals is part of the biggest ever annual Work Programme under the EU's 7th Framework Programme for Research. Almost €1.2 billion has been budgeted for 2011. €220 million were made available already in July 2010 for public private partnerships focusing on ICT for smart cars, green buildings, sustainable factories and the future internet. Universities, research centres, SMEs, large companies and other organisations in Europe and beyond are eligible to apply for project funding under ICT Call 7. Proposals can be submitted until 18 January 2011, after which they will be evaluated by independent panels of experts for selection on the basis of their quality. Background: Digital Agenda: European Commission announces €780 million boost for strategic ICT research. Call text: ICT Call 7 Deadline: 18/01/2011.

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• Global User Experience Research: Mobile

  - by ultan o'broin

  A shout out to the usableapps.oracle.com blog article Going Native to Understand Mobile Workers. Oracle is a global company and with all that revenue coming from outside the US, international usability research is essential. So read up about how the Applications User Experience team went about this important user-centered ethnographic research. Personalization is king in the mobile space. Going native is a great way to uncover exactly what users want as they work and use their mobile devices, but you need to do it worldwide!

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• Measuring Usability with Common Industry Format (CIF) Usability Tests

  - by Applications User Experience

  Sean Rice, Manager, Applications User Experience A User-centered Research and Design Process The Oracle Fusion Applications user experience was five years in the making. The development of this suite included an extensive and comprehensive user experience design process: ethnographic research, low-fidelity workflow prototyping, high fidelity user interface (UI) prototyping, iterative formative usability testing, development feedback and iteration, and sales and customer evaluation throughout the design cycle. However, this process does not stop when our products are released. We conduct summative usability testing using the ISO 25062 Common Industry Format (CIF) for usability test reports as an organizational framework. CIF tests allow us to measure the overall usability of our released products.  These studies provide benchmarks that allow for comparisons of a specific product release against previous versions of our product and against other products in the marketplace. What Is a CIF Usability Test? CIF refers to the internationally standardized method for reporting usability test findings used by the software industry. The CIF is based on a formal, lab-based test that is used to benchmark the usability of a product in terms of human performance and subjective data. The CIF was developed and is endorsed by more than 375 software customer and vendor organizations led by the National Institute for Standards and Technology (NIST), a US government entity. NIST sponsored the CIF through the American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards-making processes. Oracle played a key role in developing the CIF. The CIF report format and metrics are consistent with the ISO 9241-11 definition of usability: “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” Our goal in conducting CIF tests is to measure performance and satisfaction of a representative sample of users on a set of core tasks and to help predict how usable a product will be with the larger population of customers. Why Do We Perform CIF Testing? The overarching purpose of the CIF for usability test reports is to promote incorporation of usability as part of the procurement decision-making process for interactive products. CIF provides a common format for vendors to report the methods and results of usability tests to customer organizations, and enables customers to compare the usability of our software to that of other suppliers. CIF also enables us to compare our current software with previous versions of our software. CIF Testing for Fusion Applications Oracle Fusion Applications comprises more than 100 modules in seven different product families. These modules encompass more than 400 task flows and 400 user roles. Due to resource constraints, we cannot perform comprehensive CIF testing across the entire product suite. Therefore, we had to develop meaningful inclusion criteria and work with other stakeholders across the applications development organization to prioritize product areas for testing. Ultimately, we want to test the product areas for which customers might be most interested in seeing CIF data. We also want to build credibility with customers; we need to be able to make the case to current and prospective customers that the product areas tested are representative of the product suite as a whole. Our goal is to test the top use cases for each product. The primary activity in the scoping process was to work with the individual product teams to identify the key products and business process task flows in each product to test. We prioritized these products and flows through a series of negotiations among the user experience managers, product strategy, and product management directors for each of the primary product families within the Oracle Fusion Applications suite (Human Capital Management, Supply Chain Management, Customer Relationship Management, Financials, Projects, and Procurement). The end result of the scoping exercise was a list of 47 proposed CIF tests for the Fusion Applications product suite.  Figure 1. A participant completes tasks during a usability test in Oracle’s Usability Labs Fusion Supplier Portal CIF Test The first Fusion CIF test was completed on the Supplier Portal application in July of 2011.  Fusion Supplier Portal is part of an integrated suite of Procurement applications that helps supplier companies manage orders, schedules, shipments, invoices, negotiations and payments. The user roles targeted for the usability study were Supplier Account Receivables Specialists and Supplier Sales Representatives, including both experienced and inexperienced users across a wide demographic range.  The test specifically focused on the following functionality and features: Manage payments – view payments Manage invoices – view invoice status and create invoices Manage account information – create new contact, review bank account information Manage agreements – find and view agreement, upload agreement lines, confirm status of agreement lines upload Manage purchase orders (PO) – view history of PO, request change to PO, find orders Manage negotiations – respond to request for a quote, check the status of a negotiation response These product areas were selected to represent the most important subset of features and functionality of the flow, in terms of frequency and criticality of use by customers. A total of 20 users participated in the usability study. The results of the Supplier Portal evaluation were favorable and exceeded our expectations. Figure 2. Fusion Supplier Portal Next Studies We plan to conduct two Fusion CIF usability studies per product family over the next nine months. The next product to be tested will be Self-service Procurement. End users are currently being recruited to participate in this usability study, and the test sessions are scheduled to begin during the last week of November.

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• Translatability Guidelines for Usability Professionals

  - by ultan o'broin

  There is a clearly a demand for translatability guidelines aimed at usability professionals working in the enterprise applications space, judging by Google Analytics and the interest generated in the Twitterverse by my previous post on the subject. So let's continue the conversation. I'll flesh out each of the original points a bit more in posts over the coming weeks. Bear in mind that large-scale enterprise translation is a process. It needs to be scalable, repeatable, maintainable, and above meet the requirements of automation. That doesn't mean the user experience needs to suffer, however. So, stay tuned for some translatability best practices for usability professionals....

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• Attend Onsite Product Usability Testing or Tour Oracle HQ Usability Labs during Oracle OpenWorld 2014

  - by gaamoth-Oracle

   By Gozel Aamoth, Oracle Applications User Experience Oracle OpenWorld  is the world’s largest business and technology event, featuring thousands of sessions, including keynotes, technical sessions, demos, and hands-on labs. Hundreds of exhibitors will be sharing what they’re bringing to Oracle technology at this year’s conference, held in downtown  San Francisco from Sept. 29-Oct. 2. If you are an Oracle customer or partner planning to attend this  annual event, there are several ways to  meet face-to-face with members of the Oracle Applications  User Experience (UX) team. We’d like  to invite you to sign up for a usability feedback session, or  hop on one of our special chartered buses  to tour Oracle HQ’s usability labs. Here’s more  information about these exclusive events. Onsite product usability testing: Give us your feedback! Product usability testing is in progress at Oracle OpenWorld 2013. The Oracle Applications User Experience team will host an onsite usability lab, where Oracle customers and partners can participate in a usability feedback session, at Oracle OpenWorld 2014. Usability experts, product managers, and user interface designers have teamed up to provide Oracle customers and partners with the opportunity to contribute to and influence application design and direction while test-driving Oracle’s next-generation applications. Your feedback will affect the existing and future usability of Oracle applications, and help us develop applications that are intuitive and easy to use. What will we test? Participants will get a preview of proposed Oracle product designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion applications for Procurement and Supply Chain, Oracle E-Business Suite, PeopleSoft applications, Social Relationship Management, BI applications, Fusion Middleware, and more. Who can participate*? Regardless of your current job title, we have a session that might interest you. These one-on-one feedback sessions are popular, and space is very limited, so contact us  today to learn more. Dates: Sept. 29 – Oct. 1, 2014  Location: InterContinental Hotel, San Francisco, CA  Time: Advance sign-up is required for this event. RSVP now. If you have questions about this event, please contact Angela Johnston.  Take a tour of the Oracle HQ Usability Lab during OpenWorld 2014Members of Applications UX team lead Oracle OpenWorld lab tour attendeesto the usability labs at Oracle headquarters in Redwood City, CA. The Applications User Experience team will be offering a limited number of usability lab tours  at Oracle Headquarters in Redwood City, Calif., during Oracle OpenWorld 2014. Come take a look behind the scenes of Oracle’s research and development work on Thursday, Oct. 2, or Friday, Oct. 3. Receive an exclusive look into how Oracle tests applications designs, and see the direction that Oracle’s enterprise applications are heading, including demos of designs for devices such as the tablet and smartphone. Round-trip transportation will be provided. Pick-up and drop-off is at the InterContinental Hotel in San Francisco, next to Moscone West. Spots are limited, so sign up today! How to reserve your spot To RSVP, sign up here. For additional questions, send an e-mail to Jeannette Chadwick. To learn more about our team’s presence at Oracle OpenWorld this year, please visit our website, UsableApps. *Participation requires that your company or organization has a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start this process.

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• how important is usability to your workplace/employer?

  - by Dana

  If asked, I would bet that every manager would agree that software usability is important. Unfortunately, when it comes time to put their money where there mouths are, they shy away and tell the programmer to just make it usable. What is everyone's experience with usability in the workplace? Is there a usability team? How many people have usability as their primary job role? What is the ratio of usability experts to programmers? Is the usability team taken seriously? If there is no usability team, what does your company do to address usability of software? Does it work?

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• blocking bad bots with robots.txt in 2012 [closed]

  - by Rachel Sparks

  does it still work good? I have this: # Generated using http://solidshellsecurity.com services # Begin block Bad-Robots from robots.txt User-agent: asterias Disallow:/ User-agent: BackDoorBot/1.0 Disallow:/ User-agent: Black Hole Disallow:/ User-agent: BlowFish/1.0 Disallow:/ User-agent: BotALot Disallow:/ User-agent: BuiltBotTough Disallow:/ User-agent: Bullseye/1.0 Disallow:/ User-agent: BunnySlippers Disallow:/ User-agent: Cegbfeieh Disallow:/ User-agent: CheeseBot Disallow:/ User-agent: CherryPicker Disallow:/ User-agent: CherryPickerElite/1.0 Disallow:/ User-agent: CherryPickerSE/1.0 Disallow:/ User-agent: CopyRightCheck Disallow:/ User-agent: cosmos Disallow:/ User-agent: Crescent Disallow:/ User-agent: Crescent Internet ToolPak HTTP OLE Control v.1.0 Disallow:/ User-agent: DittoSpyder Disallow:/ User-agent: EmailCollector Disallow:/ User-agent: EmailSiphon Disallow:/ User-agent: EmailWolf Disallow:/ User-agent: EroCrawler Disallow:/ User-agent: ExtractorPro Disallow:/ User-agent: Foobot Disallow:/ User-agent: Harvest/1.5 Disallow:/ User-agent: hloader Disallow:/ User-agent: httplib Disallow:/ User-agent: humanlinks Disallow:/ User-agent: InfoNaviRobot Disallow:/ User-agent: JennyBot Disallow:/ User-agent: Kenjin Spider Disallow:/ User-agent: Keyword Density/0.9 Disallow:/ User-agent: LexiBot Disallow:/ User-agent: libWeb/clsHTTP Disallow:/ User-agent: LinkextractorPro Disallow:/ User-agent: LinkScan/8.1a Unix Disallow:/ User-agent: LinkWalker Disallow:/ User-agent: LNSpiderguy Disallow:/ User-agent: lwp-trivial Disallow:/ User-agent: lwp-trivial/1.34 Disallow:/ User-agent: Mata Hari Disallow:/ User-agent: Microsoft URL Control - 5.01.4511 Disallow:/ User-agent: Microsoft URL Control - 6.00.8169 Disallow:/ User-agent: MIIxpc Disallow:/ User-agent: MIIxpc/4.2 Disallow:/ User-agent: Mister PiX Disallow:/ User-agent: moget Disallow:/ User-agent: moget/2.1 Disallow:/ User-agent: mozilla/4 Disallow:/ User-agent: Mozilla/4.0 (compatible; BullsEye; Windows 95) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows 95) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows 98) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows NT) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows XP) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows 2000) Disallow:/ User-agent: Mozilla/4.0 (compatible; MSIE 4.0; Windows ME) Disallow:/ User-agent: mozilla/5 Disallow:/ User-agent: NetAnts Disallow:/ User-agent: NICErsPRO Disallow:/ User-agent: Offline Explorer Disallow:/ User-agent: Openfind Disallow:/ User-agent: Openfind data gathere Disallow:/ User-agent: ProPowerBot/2.14 Disallow:/ User-agent: ProWebWalker Disallow:/ User-agent: QueryN Metasearch Disallow:/ User-agent: RepoMonkey Disallow:/ User-agent: RepoMonkey Bait & Tackle/v1.01 Disallow:/ User-agent: RMA Disallow:/ User-agent: SiteSnagger Disallow:/ User-agent: SpankBot Disallow:/ User-agent: spanner Disallow:/ User-agent: suzuran Disallow:/ User-agent: Szukacz/1.4 Disallow:/ User-agent: Teleport Disallow:/ User-agent: TeleportPro Disallow:/ User-agent: Telesoft Disallow:/ User-agent: The Intraformant Disallow:/ User-agent: TheNomad Disallow:/ User-agent: TightTwatBot Disallow:/ User-agent: Titan Disallow:/ User-agent: toCrawl/UrlDispatcher Disallow:/ User-agent: True_Robot Disallow:/ User-agent: True_Robot/1.0 Disallow:/ User-agent: turingos Disallow:/ User-agent: URLy Warning Disallow:/ User-agent: VCI Disallow:/ User-agent: VCI WebViewer VCI WebViewer Win32 Disallow:/ User-agent: Web Image Collector Disallow:/ User-agent: WebAuto Disallow:/ User-agent: WebBandit Disallow:/ User-agent: WebBandit/3.50 Disallow:/ User-agent: WebCopier Disallow:/ User-agent: WebEnhancer Disallow:/ User-agent: WebmasterWorldForumBot Disallow:/ User-agent: WebSauger Disallow:/ User-agent: Website Quester Disallow:/ User-agent: Webster Pro Disallow:/ User-agent: WebStripper Disallow:/ User-agent: WebZip Disallow:/ User-agent: WebZip/4.0 Disallow:/ User-agent: Wget Disallow:/ User-agent: Wget/1.5.3 Disallow:/ User-agent: Wget/1.6 Disallow:/ User-agent: WWW-Collector-E Disallow:/ User-agent: Xenu's Disallow:/ User-agent: Xenu's Link Sleuth 1.1c Disallow:/ User-agent: Zeus Disallow:/ User-agent: Zeus 32297 Webster Pro V2.9 Win32 Disallow:/

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• What are great _specific_ usability guidelines?

  - by Jilles

  Usability is extremely important, and yet there are so many products that violate a lot of rules. There are several questions on StackOverflow that are about usability (see: link1, link2, link3), however what I feel is missing still is a comprehensive list of usability "tactics": concrete examples of what (not) to do for a web application. Please don't add references to books. Please list one example per answer so that we can use the voting to actually prioritize the list.

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• Are web application usability issues equal to website usability issues?

  - by Kor

  I've been reading two books about web usability issues and tests (Rocket Surgery Made Easy¹ and Prioritizing Web Usability²) and they claim some strategies and typical problems about website usability and how to lead them. However, I want to do a web application, and I think I lost track of what I am trying to solve. These two books claim to work with raw websites (e-commerce, business sites, even intranet), but I'm not sure if everything about web usability is applicable to web application usability. They sure talk about always having available (and usable) the Back button, to focus on short information rather than big amounts of text, etc., but they could be inaccurate in deeper problems that may be easier (or just skippable) in regular websites. Has anybody some experience in this field and could tell me if both web applications and websites share their usability issues? Thanks in advance Edit: Quoting Wikipedia, a website is a collection of related web pages containing images, videos or other digital assets, and a web application is an application that is accessed over a network such as the Internet or an intranet. To sum up, both shows/lets you search/produce information but websites are "simple" in interaction and keep the classics of websites (one-click actions) and the other one is closer to desktop applications in the meaning of their uses and ways of interaction (double click, modal windows, asynchronous calls [to keep you in the same "environment" instead of reloading it] etc.). I don't know if this clarifies the difference. Edit 2: Quoting @Victor and myself, a website is anything running in your browser, but a web application is somewhat running in your browser that could be running in your desktop, with similar behaviors and features. Gmail is a web application that could replace Outlook. GDocs could replace Office. Grooveshark could replace your music player, etc.

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• Planning development when academic research is involved

  - by Another Anonymous User

  Dear fellow programmers, how do you do "software planning" when academic research is involved? And, on a side note, how do you convince your boss that writing software is not like building a house and it's more like writing a novel? The gory details are below. I am in charge of a small dev team working in a research lab. We started developing a software with the purpose of going public one day (i.e. sell and make money off that). Such software depends on, amongst other things, at least two independent research lines: that is, there are at least two Ph.D. candidates that will, hopefully, one day come out with a working implementation of what we need. The main software depends also on other, more concrete resources that we as developers can take care of: graphics rendering, soft bodies deformation, etc. My boss asked me to write the specifications, requirements AND a bloody GANTT chart of the entire project. Faced with the fact that I don't have a clue about the research part, and that such research is fundamental for the software, he said "make assumptions." For the clarity of the argument, he is a professor whose Ph.D. students should come up with the research we need. And he comes from a strictly engineering background: plan everything first, write down specifications and only then write down code that "it's the last part". What I am doing now: I broke down the product in features; each 'feature' is, de facto, a separate product; Each feature is built on top of the previous one; Once a feature (A) has a working prototype the team can start working on the next feature (B), while QA for is being done for A (if money allows, more people can be brought in, etc.); Features that depend on research will come last: by then, hopefully, the research part will be completed (when is still a big question) ; Also, I set the team to use SCRUM for the development of 'version 1.0', due in a few months. This deadline could be set based on reasonable assumptions: we listed all required features, we counted our availability, and we gave a reasonable estimate. So my questions, again, are: How do I make my boss happy while at the same time get something out the door? How do I write specifications for something we -the developers- have no clue whether it's possible to do or not? (We still haven't decided which libraries to use for some tasks; we'll do so when we'll need to) How do I get the requirements for that, given that there are yet no clients nor investors, just lots of interests and promises? How do I get peace in the world? I am sure at least one of my questions will be answered :) ps: I am writing this anonymously since a potential investor might backfire if this is discovered. Hope you'll understand. However I must say I do not like this mentality of 'hiding the truth': this program will likely benefit many, and not being able to talk openly about this (with my name and my reputation attached) feels like censorship. But alas, I care more about your suggestions now.

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• Conversation as User Assistance

  - by ultan o'broin

  Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Using Completed User Stories to Estimate Future User Stories

  - by David Kaczynski

  In Scrum/Agile, the complexity of a user story can be estimated in story points. After completing some user stories, a programmer or team of programmers can use those experiences to better estimate how much time it might take to complete a future user story. Is there a methodology for breaking down the complexity of user stories into quantifiable or quantifiable attributes? For example, User Story X requires a rich, new view in the GUI, but User Story X can perform most of its functionality using existing business logic on the server. On a scale of 1 to 10, User Story X has a complexity of 7 on the client and a complexity of 2 on the server. After User Story X is completed, someone asks how long would it take to complete User Story Y, which has a complexity of 3 on the client and 6 on the server. Looking at how long it took to complete User Story X, we can make an educated estimate on how long it might take to complete User Story Y. I can imagine some other details: The complexity of one attribute (such as complexity of client) could have sub-attributes, such as number of steps in a sequence, function points, etc. Several other attributes that could be considered as well, such as the programmer's familiarity with the system or the number of components/interfaces involved These attributes could be accumulated into some sort of user story checklist. To reiterate: is there an existing methodology for decomposing the complexity of a user story into complexity of attributes/sub-attributes, or is using completed user stories as indicators in estimating future user stories more of an informal process?

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• User management system and DELETE action - usability

  - by šljaker

  I'm working on User Management System in ASP.NET MVC3. Administrator/Editor can search, insert, update and delete other users from the system. What should I do when admin/editor clicks on Delete user link? Should I redirect him to new yes/no confirmation page or display some jquery popup window? Should I then redirect him to the home page and display message 'The user has been successfully deleted from the system', or simple redirection should be just fine?

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• Best way to let users choose country/language when submiting an URL to a directory

  - by Claudiu

  Hi all, I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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• Best way to let users choose country/language when submiting an URL to a directory

  - by Claudiu

  I want to offer the user the possibility to add the country/language for websites they would submit to a fairly simple website directory. I have a folder with flags from http://www.famfamfam.com/lab/icons/flags/ . The flag images are named according to the ISO 3166-1 alpha-2 country codes, meaning that I could make a PHP script that would be able to retrieve images and the name of the country retrieved from the image name (not the full name, but it wouldn't be necessary). Just to make things clearer, I couldn't find a proper combo-box jQuery plugin for my needs (that would act exactly like the native but with an icon before the text) and don't really have the time to develop one on my own. Considering the number of images, I also wouldn't just display them all with a radio box near them. Also, having a classic drop-down list would be a nightmare for me as I would have to assign the short country name manually to each entry, or do it once for every country. Offering the user a dropdown list with the short country names but no flag near them would also be unfriendly and confusing. The idea is that every website featured in the directory would have the country flag icon near it. I have the images named properly but I don't know how to let the user choose the right image for their website. Any idees? Thank you all in advance! EDIT Temporary solution is this file: http://www.andrewpatton.com/countrylist.csv It contains a list of countries including various other info, like the short country name, the same name that's used for the flag images. I can take that information and have a classic like this: <select name="countries"> <option value="ro">Romania</option> <option value="ie">Ireland</option> <!-- and so on --> </select> Still, If anybody has a better idea...

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• Software Usability analysis

  - by Afnan

  i am unable to find the answers to the following questions.Please help me resolve (a) Name quantitative and qualitative techniques for analysing the usability of a software product. (b) Compare the costs and bene?ts of the quantitative techniques. (c) Compare the costs and bene?ts of the qualitative techniques. (d ) If restricted to a single one of these techniques when designing a new online banking system, which would you choose and why?

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• Oracle User Productivity Kit Translation

  - by ultan o'broin

  Oracle's customers just love the User Productivity Kit (UPK). I hear only great things about it from our international customers at the Oracle Usability Advisory Board meetings too. The UPK is the perfect solution for enterprise applications training needs (I previously reviewed a fine book about UPK btw). One question I am often asked is how source content created using the UPK can be translated into another language. I spoke with Peter Maravelias, Principal Product Strategy Manager for UPK about this recently. UPK is already optimized for easy source-target translation already. There is even a solution for re-recording demos. Here's what you can do to get your source content into another language: Use UPK's ability to automatically translate events and actions. UPK comes with XML templates that allow you to accomplish this in 21 languages with a simple publishing action switch. These templates even deal with the tricky business of using gender-based translations. Spanish localization template sample Japanese localization template sample Use the Import and Export localization features to export additional custom content in a format like XLIFF, easily handled by translation tools. You could also export and import in Word format. Re-record the sound (audio) files that go with the recordings, one per screen. UPK's granular approach to the sound files means that timing isn't an option. Retiming demos isn't required. A tip here with sound files and XLFF-exported custom content is to facilitate translation context by avoiding explicit references to actions going on in the screen recordings. A text based storyboard with screenshots accompanying the sound files should also be provided to the translators. Provide a glossary of terms too. Use the re-record option in UPK to record any demo from a translated application. This will allow all the translated UI labels to be automatically captured. You may be required to resize any action events here due to text expansion issues. Of course, you will need translated data in the translated application too, so plan for this in advance. However, source-target language skills aren't required for the re-recording. The UPK Player itself, of course, is also available from Oracle along with content and doc in 21 languages. The Developer and Setup is also translated in a smaller number of languages. Check the Oracle UPK website for latest details. UPK is a super solution for global enterprise applications training deployments allowing source content to be translated into multiple languages easily. See this post on the UPK blog for more insight too!

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• User Experience Guidance for Developers: Anti-Patterns

  - by ultan o'broin

  Picked this up from a recent Dublin Google Technology User Group meeting: Android App Mistakes: Avoiding the Anti-Patterns by Mark Murphy, CommonsWare Interesting approach of "anti-patterns" aimed at mobile developers (in this case Android), looking at the best way to use code and what's in the SDK while combining it with UX guidance (the premise being the developer does the lot). Interestingly, the idea came through that developers need to stop trying to make one O/S behave like another--on UX grounds. Also, pretty clear that a web-based paradigm is being promoting for Android (translators tell me that translating an Android app reminded them of translating web pages too). Haven't see the "anti"-approach before, developer cookbooks and design patterns sure. Check out the slideshare presentation.

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• What are good gui guidelines for standard actions (usability)

  - by Michael Durrant

  For example: Delete's should have confirms. Confirmations should be green. Prefer list-of-values over free text whenever possible. This was just a sample. I am looking for references that simply and clearly list common 'should do's' in terms of ui, interactions and usability. My company is new to software development and they keep getting suprised by contractors that don't do the obvious so I am looking for good references about the right way to do it and the basic things to always consider (like the above). Obviously style is subjects, but things like delete confirms shouldn't be.

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• Games Localization: Cultural Points

  - by ultan o'broin

  Great article about localization considerations, this times in the games space. Well worth checking out. It's rare to see such all-encompassing articles about localization considerations aimed at designers. That's a shame. The industry assumes all these things are known. The evidence from practice is that they're not and also need constant reinforcement. We're not in the games space in enterprise applications yet. However, there may be a role for them in the training space but also in CRM, building relationships and contacts. Beyond the obvious considerations, check out the cultural aspects of games localization too. For example, Zygna's offerings, which you might have played on Facebook: Zynga, which can lay claim to the two most popular social games on Facebook - FarmVille and CityVille - has recently localized both games for international audiences, and while CityVille has seen only localization for European languages, FarmVille has been localized for China, which involved rebuilding the game from the ground up. This localization process involved taking into account cultural considerations including changing the color palette to be brighter and increasing the size of the farm plots, to appeal to Chinese aesthetics and cultural experience. All the more reason to conduct research in your target markets, worldwide.

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• How do you test the usability of your user interfaces

  - by Martin

  How do you test the usability of the user interfaces of your applications - be they web or desktop? Do you just throw it all together and then tweak it based on user experience once the application is live? Or do you pass it to a specific usability team for testing prior to release? We are a small software house, but I am interested in the best practices of how to measure usability. Any help appreciated.

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• Redirect network logs from syslog to another file

  - by w0rldart

  I keep logging way to much info (not needed, for now) in my syslog, and not daily or hourly... but instant. If I want to watch for something in my syslog I just can't because the network log keeps interfering. So, how can I redirect network logs to another file and/or stop logging it? Dec 10 17:01:33 user kernel: [ 8716.000587] MediaState is connected Dec 10 17:01:33 user kernel: [ 8716.000599] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:01:33 user kernel: [ 8716.000601] ==>rt_ioctl_giwfreq 11 Dec 10 17:01:33 user kernel: [ 8716.000612] rt28xx_get_wireless_stats ---> Dec 10 17:01:33 user kernel: [ 8716.000615] <--- rt28xx_get_wireless_stats Dec 10 17:01:39 user kernel: [ 8722.000714] MediaState is connected Dec 10 17:01:39 user kernel: [ 8722.000729] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:01:39 user kernel: [ 8722.000732] ==>rt_ioctl_giwfreq 11 Dec 10 17:01:39 user kernel: [ 8722.000747] rt28xx_get_wireless_stats ---> Dec 10 17:01:39 user kernel: [ 8722.000751] <--- rt28xx_get_wireless_stats Dec 10 17:01:44 user kernel: [ 8726.904025] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:01:45 user kernel: [ 8728.003138] MediaState is connected Dec 10 17:01:45 user kernel: [ 8728.003153] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:01:45 user kernel: [ 8728.003157] ==>rt_ioctl_giwfreq 11 Dec 10 17:01:45 user kernel: [ 8728.003171] rt28xx_get_wireless_stats ---> Dec 10 17:01:45 user kernel: [ 8728.003175] <--- rt28xx_get_wireless_stats Dec 10 17:01:51 user kernel: [ 8734.004066] MediaState is connected Dec 10 17:01:51 user kernel: [ 8734.004079] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:01:51 user kernel: [ 8734.004082] ==>rt_ioctl_giwfreq 11 Dec 10 17:01:51 user kernel: [ 8734.004096] rt28xx_get_wireless_stats ---> Dec 10 17:01:51 user kernel: [ 8734.004099] <--- rt28xx_get_wireless_stats Dec 10 17:01:57 user kernel: [ 8740.004108] MediaState is connected Dec 10 17:01:57 user kernel: [ 8740.004119] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:01:57 user kernel: [ 8740.004121] ==>rt_ioctl_giwfreq 11 Dec 10 17:01:57 user kernel: [ 8740.004132] rt28xx_get_wireless_stats ---> Dec 10 17:01:57 user kernel: [ 8740.004135] <--- rt28xx_get_wireless_stats Dec 10 17:01:57 user kernel: [ 8740.436021] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:03 user kernel: [ 8746.005280] MediaState is connected Dec 10 17:02:03 user kernel: [ 8746.005294] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:02:03 user kernel: [ 8746.005298] ==>rt_ioctl_giwfreq 11 Dec 10 17:02:03 user kernel: [ 8746.005312] rt28xx_get_wireless_stats ---> Dec 10 17:02:03 user kernel: [ 8746.005315] <--- rt28xx_get_wireless_stats Dec 10 17:02:09 user kernel: [ 8752.004790] MediaState is connected Dec 10 17:02:09 user kernel: [ 8752.004804] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:02:09 user kernel: [ 8752.004808] ==>rt_ioctl_giwfreq 11 Dec 10 17:02:09 user kernel: [ 8752.004821] rt28xx_get_wireless_stats ---> Dec 10 17:02:09 user kernel: [ 8752.004825] <--- rt28xx_get_wireless_stats Dec 10 17:02:15 user kernel: [ 8757.984031] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:15 user kernel: [ 8758.004078] MediaState is connected Dec 10 17:02:15 user kernel: [ 8758.004094] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:02:15 user kernel: [ 8758.004097] ==>rt_ioctl_giwfreq 11 Dec 10 17:02:15 user kernel: [ 8758.004112] rt28xx_get_wireless_stats ---> Dec 10 17:02:15 user kernel: [ 8758.004116] <--- rt28xx_get_wireless_stats Dec 10 17:02:16 user kernel: [ 8759.492017] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:19 user kernel: [ 8762.002179] SCANNING, suspend MSDU transmission ... Dec 10 17:02:19 user kernel: [ 8762.004291] MlmeScanReqAction -- Send PSM Data frame for off channel RM, SCAN_IN_PROGRESS=1! Dec 10 17:02:19 user kernel: [ 8762.025055] SYNC - BBP R4 to 20MHz.l Dec 10 17:02:19 user kernel: [ 8762.027249] RT35xx: SwitchChannel#1(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF1, K=0x02, R=0x02 Dec 10 17:02:19 user kernel: [ 8762.170206] RT35xx: SwitchChannel#2(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF1, K=0x07, R=0x02 Dec 10 17:02:19 user kernel: [ 8762.318211] RT35xx: SwitchChannel#3(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF2, K=0x02, R=0x02 Dec 10 17:02:19 user kernel: [ 8762.462269] RT35xx: SwitchChannel#4(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF2, K=0x07, R=0x02 Dec 10 17:02:19 user kernel: [ 8762.606229] RT35xx: SwitchChannel#5(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF3, K=0x02, R=0x02 Dec 10 17:02:19 user kernel: [ 8762.750202] RT35xx: SwitchChannel#6(RF=8, Pwr0=30, Pwr1=25, 2T), N=0xF3, K=0x07, R=0x02 Dec 10 17:02:20 user kernel: [ 8762.894217] RT35xx: SwitchChannel#7(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF4, K=0x02, R=0x02 Dec 10 17:02:20 user kernel: [ 8763.038202] RT35xx: SwitchChannel#11(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF6, K=0x02, R=0x02 Dec 10 17:02:20 user kernel: [ 8763.040194] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:20 user kernel: [ 8763.040199] BAR(1) : Tid (0) - 03a3:037e Dec 10 17:02:20 user kernel: [ 8763.040387] SYNC - End of SCAN, restore to channel 11, Total BSS[03] Dec 10 17:02:20 user kernel: [ 8763.040400] ScanNextChannel -- Send PSM Data frame Dec 10 17:02:20 user kernel: [ 8763.040402] bFastRoamingScan ~~~~~~~~~~~~~ Get back to send data ~~~~~~~~~~~~~ Dec 10 17:02:20 user kernel: [ 8763.040405] SCAN done, resume MSDU transmission ... Dec 10 17:02:20 user kernel: [ 8763.047022] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:20 user kernel: [ 8763.047026] BAR(1) : Tid (0) - 03a3:03a5 Dec 10 17:02:21 user kernel: [ 8763.898130] bImprovedScan ............. Resume for bImprovedScan, SCAN_PENDING .............. Dec 10 17:02:21 user kernel: [ 8763.898143] SCANNING, suspend MSDU transmission ... Dec 10 17:02:21 user kernel: [ 8763.900245] MlmeScanReqAction -- Send PSM Data frame for off channel RM, SCAN_IN_PROGRESS=1! Dec 10 17:02:21 user kernel: [ 8763.921144] SYNC - BBP R4 to 20MHz.l Dec 10 17:02:21 user kernel: [ 8763.923339] RT35xx: SwitchChannel#8(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF4, K=0x07, R=0x02 Dec 10 17:02:21 user kernel: [ 8763.996019] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:21 user kernel: [ 8764.066221] RT35xx: SwitchChannel#9(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF5, K=0x02, R=0x02 Dec 10 17:02:21 user kernel: [ 8764.210212] RT35xx: SwitchChannel#10(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF5, K=0x07, R=0x02 Dec 10 17:02:21 user kernel: [ 8764.215536] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.215542] BAR(1) : Tid (0) - 0457:0452 Dec 10 17:02:21 user kernel: [ 8764.244000] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.244004] BAR(1) : Tid (0) - 0459:0456 Dec 10 17:02:21 user kernel: [ 8764.253019] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.253023] BAR(1) : Tid (0) - 045c:0458 Dec 10 17:02:21 user kernel: [ 8764.256677] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.256681] BAR(1) : Tid (0) - 045c:045b Dec 10 17:02:21 user kernel: [ 8764.259785] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.259788] BAR(1) : Tid (0) - 045d:045b Dec 10 17:02:21 user kernel: [ 8764.280467] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.280471] BAR(1) : Tid (0) - 045f:045c Dec 10 17:02:21 user kernel: [ 8764.282189] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:21 user kernel: [ 8764.282192] BAR(1) : Tid (0) - 045f:045e Dec 10 17:02:21 user kernel: [ 8764.354204] RT35xx: SwitchChannel#11(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF6, K=0x02, R=0x02 Dec 10 17:02:21 user kernel: [ 8764.356408] ScanNextChannel():Send PWA NullData frame to notify the associated AP! Dec 10 17:02:21 user kernel: [ 8764.498202] RT35xx: SwitchChannel#12(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF6, K=0x07, R=0x02 Dec 10 17:02:21 user kernel: [ 8764.642210] RT35xx: SwitchChannel#13(RF=8, Pwr0=30, Pwr1=28, 2T), N=0xF7, K=0x02, R=0x02 Dec 10 17:02:22 user kernel: [ 8764.790229] RT35xx: SwitchChannel#14(RF=8, Pwr0=30, Pwr1=28, 2T), N=0xF8, K=0x04, R=0x02 Dec 10 17:02:22 user kernel: [ 8764.934238] RT35xx: SwitchChannel#11(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF6, K=0x02, R=0x02 Dec 10 17:02:22 user kernel: [ 8764.935243] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:22 user kernel: [ 8764.935249] BAR(1) : Tid (0) - 048e:0485 Dec 10 17:02:22 user kernel: [ 8764.936423] SYNC - End of SCAN, restore to channel 11, Total BSS[05] Dec 10 17:02:22 user kernel: [ 8764.936436] ScanNextChannel -- Send PSM Data frame Dec 10 17:02:22 user kernel: [ 8764.936440] SCAN done, resume MSDU transmission ... Dec 10 17:02:22 user kernel: [ 8764.940529] RT35xx: SwitchChannel#11(RF=8, Pwr0=29, Pwr1=26, 2T), N=0xF6, K=0x02, R=0x02 Dec 10 17:02:22 user kernel: [ 8764.942178] CntlEnqueueForRecv(): BAR-Wcid(1), Tid (0) Dec 10 17:02:22 user kernel: [ 8764.942182] BAR(1) : Tid (0) - 0493:048e Dec 10 17:02:22 user kernel: [ 8764.942715] CNTL - All roaming failed, restore to channel 11, Total BSS[05] Dec 10 17:02:22 user kernel: [ 8764.948016] MMCHK - No BEACON. restore R66 to the low bound(56) Dec 10 17:02:22 user kernel: [ 8764.948307] ===>rt_ioctl_giwscan. 5(5) BSS returned, data->length = 1111 Dec 10 17:02:23 user kernel: [ 8766.048073] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:23 user kernel: [ 8766.552034] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:27 user kernel: [ 8770.001180] MediaState is connected Dec 10 17:02:27 user kernel: [ 8770.001197] ==>rt_ioctl_giwmode(mode=2) Dec 10 17:02:27 user kernel: [ 8770.001201] ==>rt_ioctl_giwfreq 11 Dec 10 17:02:27 user kernel: [ 8770.001219] rt28xx_get_wireless_stats ---> Dec 10 17:02:27 user kernel: [ 8770.001223] <--- rt28xx_get_wireless_stats Dec 10 17:02:28 user kernel: [ 8771.564020] QuickDRS: TxTotalCnt <= 15, train back to original rate Dec 10 17:02:29 user kernel: [ 8772.064031] QuickDRS: TxTotalCnt <= 15, train back to original rate

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• Keyword Research - Introducing Keyword Research

  What is keyword research? Let us start by saying that keywords are the words and phrases that people type into search engine search boxes to get information to solve their problems or to find out information about their interests. Keyword research is the art of finding out what these keywords are so that you can optimize your marketing or websites for them to get some of the search traffic from these search engines. The better your keyword research is the better as you can optimize your website or marketing to find those hungry buyers for your products and/or services.

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• Prevent Windows 7 User Accounts from accessing files in other User Accounts

  - by Mantis

  I'm trying to set up another User Account on my Windows 7 Professional laptop for use by another person. I do not want that person to have access to any of the files in my User Account on the same machine. This machine has a single hard disk formatted with NTFS. User accounts data is stored in the default location, C:\Users. I use the computer with a Standard Account (not an Administrator). Let's call my user account "User A." I have given the new user a Standard Account. Let's call the new user's account "User B." To be clear, I want User B to have the ability to log in to her account, to use the computer, but to be unable to access any of the files in the User A account on the same machine. Currently, User B cannot use Windows Explorer to navigate to the location C:\Users\User A. However, by simply using Windows Search, User B can easily find and open documents saved in C:\Users\User A\Documents. After opening a document, that document's full path appears in "Recent Places" in Windows Explorer, and the document appears as a file that can be opened using the "Recent" feature in Word 2010. This is not the desired behavior. User B should not have the ability to see any documents using Windows Search or anything else. I have attempted to set permissions using the following procedure. Using an Administrator account, navigate to C:\Users and right-click on the "User A" folder. Select "Properties." In the "User A Properties" window that appears, click the "Security" tab. Click the "Edit..." button to change permissions. IN the "Permissions for User B" window that appears, under "Group or User Names," select User B. Under "Permissions for User B", check the box under the "Deny" column for the "Full Control" row. Ensure that the "Deny" box is automatically checked for all the other rows, and then click "OK." The system should then begin working. The process could take several minutes. When I followed this procedure, I received several "Access Denied" errors, suggesting that the system was unable to set the permissions as I had directed. I think this might be one of the reasons why User B is still able to access files in User A's account folders. Is there any other way I could accomplish my goal here? Thank you.

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• IDC and Becham Research: New analyst reports and webcast

  - by terrencebarr

  Embedded Java is getting a lot of attention in the analyst community these days. Check out these new analyst reports and a webcast by IDC as well as Beecham Research. IDC published a White Paper titled “Ghost in the Machine: Java for Embedded Development”, and an accompanying webcast recording. Highlights of the White Paper: The embedded systems industry is projected to continue to expand rapidly, reaching $2.1 trillion in 2015 The market for intelligent systems, where Java’s rich set of services are most needed, is projected to grow to 78% of all embedded systems in 2015  Java is widely used in embedded systems and is expected to continue to gain traction in areas where devices present an application platform for developers The free IDC webcast and White Paper can be accessed here. Beecham Research published a report titled “Designing an M2M Platform for the Connected World”. Highlights of the report: The total revenue for M2M Services is projected to double, from almost $15 billion in 2012 to over $30 billion in 2016 The primary driver for M2M solutions is now enabling new services Important trends that are developing are: Enterprise integration – more data and using the data more strategically, new markets in the Internet of Things (IoT), processing large amounts of data in real time (complex event processing) Using the same software development environment for all parts of an M2M solution is a major advantage if the software can be optimized for each part of the solution The free Beecham Research report can be accessed here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: iot, Java Embedded, M2M, research, webcast

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