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• ArchBeat Link-o-Rama for 2012-09-27

  - by Bob Rhubart

  Understanding Oracle BI 11g Security vs Legacy Oracle BI 10g | Christian Screen "After conducting a large amount of Oracle BI 10g to Oracle BI 11g upgrades and after writing the Oracle BI 11g book," says Oracle ACE Christian Screen, "I still continually get asked one of the most basic questions regarding security in Oracle BI 11g; How does it compare to Oracle BI 10g? The trail of questions typically goes on to what are the differences? And, how do we leverage our current Oracle BI 10g security table schema in Oracle BI 11g?" Process Oracle OER Events using a simple Web Service | Bob Webster Bob Webster's post "provides an example of a simple web service that processes Oracle Enterprise Repository (OER) Events. The service receives events from OER and utilizes the OER REX API to implement simple OER automations for selected event types." Oracle Fusion Middleware Security: Attaching OWSM policies to JRF-based web services clients | Andre Correa "OWSM (Oracle Web Services Manager) is Oracle's recommended method for securing SOAP web services," says Oracle Fusion Middleware A-Team member Andre Correa. "It provides agents that encapsulate the necessary logic to interact with the underlying software stack on both service and client sides. Such agents have their behavior driven by policies. OWSM ships with a bunch of policies that are adequate to most common real world scenarios." His detailed post shows how to make it happen. WebCenter Content (WCC) Trace Sections | ECM Architect ECM Architect Kevin Smith shares a detailed technical post covering WebCenter Content (WCC) Trace sections. Thought for the Day "A complex system that works is invariably found to have evolved from a simple system that worked." — John Gall Source: SoftwareQuotes.com

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• ArchBeat Link-o-Rama for October 17, 2013

  - by OTN ArchBeat

  Oracle Author Podcast: Danny Coward on "Java WebSocket Programming" In this Oracle Author Podcast Roger Brinkley talks with Java architect Danny Coward about his new book, Java WebSocket Programming, now available from Oracle Press. Webcast: Why Choose Oracle Linux for your Oracle Database 12c Deployments Sumanta Chatterjee, VP Database Engineering for Oracle discusses advantages of choosing Oracle Linux for Oracle Database, including key optimizations and features, and talks about tools to simplify and speed deployment of Oracle Database on Linux, including Oracle VM Templates, Oracle Validated Configurations, and pre-install RPM. Oracle BI Apps 11.1.1.7.1 – GoldenGate Integration - Part 1: Introduction | Michael Rainey Michael Rainey launches a series of posts that guide you through "the architecture and setup for using GoldenGate with OBIA 11.1.1.7.1." Should your team use a framework? | Sten Vesterli "Some developers have an aversion to frameworks, feeling that it will be faster to just write everything themselves," observes Oracle ACE Director Sten Vesterli. He explains why that's a very bad idea in this short post. Free Poster: Adaptive Case Management in Practice Thanks to Masons of SOA member Danilo Schmiedel for providing a hi-res copy of the Adaptive Case Management poster, now available for download from the OTN ArchBeat Blog. Oracle Internal Testing Overview: Understanding How Rigorous Oracle Testing Saves Time and Effort During Deployment Want to understand Oracle Engineering's internal product testing methodology? This white paper takes you behind the curtain. Thought for the Day "If I see an ending, I can work backward." — Arthur Miller, American playwright (October 17, 1915 – February 10, 2005) Source: brainyquote.com

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• New Release of Oracle EPM (Enterprise Performance Management)

  - by Theresa Hickman

  I'm a huge fan of Hyperion products and consider Hyperion to be one of the best acquisitions Oracle has made in terms of applications. So I am really excited to talk about their latest release, Release 11.1.2 of the Oracle EPM System. This is EPM's largest release in 2 years, and it's jam-packed with new modules and features. In terms of brand new products, there are three: 1. Public Sector Planning and Budgeting meets the needs of public sector agencies, higher education, governments, etc. that have complex budget requirements. It supports position or employee-based budgeting and integrates with MS Office and your ERP ledgers to perform commitment control. 2. Hyperion Financial Close Management is a complete financial close solution that orchestrates the entire close process from subledgers and general ledger to financial reporting and disclosure submissions. And of course, it is integrated with GL systems and consolidation systems. I saw a demo of this and it looked pretty slick. They have this unified close calendar that looks like a regular calendar that gives each person participating in the close process a task list. It comes with a Gantt chart that shows the relationships and dependencies among closing tasks. There are dashboards to allow you to track the close progress and completion of tasks as well as perform trend analysis and see how much time is being spent on different activities in the close process. This gives you visibility that you never had before to understand where the bottlenecks are and where improvements could be made. I think what I liked best about this product was that it provides a central place for all participants to communicate their progress. When I worked as an Accountant, we used ad hoc tools, such as spreadsheets, Word documents, emails, and phone calls during the close process. I like the idea of having a central system to track the overall progress as well as automate the entire financial close process. Who knows, maybe Accountants won't have to revolve their lives around the month end close anymore with a tool like this. Those periodic fire drills can become predictable, well managed processes. 3. Disclosure Management is an out-of-the-box, pre-packaged XBRL solution to meet statutory reporting requirements. This product is really going to help companies improve the timeliness of producing financial reports. Reports can be authored using MS Word and Excel and then XBRL instance documents can be produced with its embedded XBRL tags. It even supports footnotes and disclosures of non-financial information. With a product like this, companies no longer have to outsource their XBRL filing; they can bring it back in house to save costs and time. In terms of other enhancements, they have ERP Integrator that provides integration and drill downs from Hyperion products to source systems, such as Oracle E-Business Suite, PeopleSoft, and SAP. No other vendor offers this level of integration. There's also a new product that links Oracle Essbase directly to Hyperion Financial Management for internal financial reporting, and new integrations between Hyperion Financial Management and Oracle's GRC products. They also improved the usability of Oracle Hyperion Planning. They made it much easier for end users to use the system via the web or via MS Excel when submitting plans and budgets. It is also integrated with intelligent approval workflows that are data-driven, user-configurable, and scenario-specific to efficiently streamline the budgeting process. Here's the press release from April 7, 2010. Here's the pre-recorded web cast where you can see the demos. Just register and watch the hour long presentation. And finally, here's the newsletter

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• Webcast Q&A: Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter

  - by kellsey.ruppel

  Last Thursday we had the third webcast in our WebCenter in Action webcast series, "Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter", where customer Sean Mattson from HDS and Rob Vandenberg from Oracle Partner Lingotek shared how Oracle WebCenter is powering Hitachi Data System’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A.   Sean Mattson, Hitachi Data Systems  Q: Did you run into any issues in the deployment of the platform?A: There were some challenges, we were one of the first enterprise ‘on premise’ installations for Lingotek and our WebCenter platform also has a lot of custom features.  There were a lot of iterations and back and forth working with Lingotek at first.  We both helped each other, learned a lot and in the end managed to resolve all issues and roll out a very compelling solution for HDS. Q: What has been the biggest benefit your end users have seen?A: Being able to manage and govern the content lifecycle globally and centrally and at the same time enabling the field to update, review and publish the incremental content changes without a lot of touchpoints has helped us streamline and simplify the entire publishing process. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: I wouldn't say resistance as much as skepticism that we could actually deploy an automated and self publishing solution.  Even if a solution is great, adoption of a new process can be a challenge and we are still pursuing our adoption targets.  One of the most important aspects is to include lots of training and support materials and offer as much helpdesk type support as needed to get the field self sufficient and confident in the capabilities of the system.  Rob Vandenberg, Lingotek  Q: Are there any limitations regarding supported languages such as support for French Canadian and Indian languages?A: Lingotek supports all language pairs. Including right to left languages and double byte languages such as Chinese, Japanese and Korean Q: Is the Lingotek solution integrated with the new 11g release of WebCenter Sites? A: Yes! In fact, Lingotek is the first OVI partner for Oracle WebCenter Sites  Q: Can translation memories help to improve the accuracy of machine translation?A: One of the greatest long term strategic benefits of using Lingotek is the accumulation of translation memories, or past human translations. These TMs can be used to "train" statistical machine translation engines to have higher and higher quality. This virtuous cycle is ongoing and will consistently improve both machine and human translations.  Q: We have existing translation memories from previous work with our translation service provider. Can they be easily imported in to the Lingotek solution for re-use? Q: Yes, Lingotek is standards compliant. We support TM import in both the TMX and XLIFF formats. Q: If we use Lingotek as a service to do our professional translation and also use the Lingotek software solution, do we get the translation memories to give us a means of just translating future adds and changes ourselves? A: Yes, all the data is yours, always. Lingotek can provide both the integrated translation software as well as the professional translation services. All the content and translation memories are yours. Q: Can you give us an example of where community translation has proved to be successful?A: The key word here is community. If you have a community that cares about you, your content, and the rest of the community, then community translation can work for you. We've seen effective use cases in Product User Groups content, Support Communities, and other types of User Generated content, like wikis and blogs.   If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!   Hitachi Data Systems Improves Global Web Experiences with Oracle WebCenter from Oracle WebCenter

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• Webcast Q&A: ResCare Solves Content Lifecycle Challenges with Oracle WebCenter

  - by Kellsey Ruppel

  Last week we had the fourth webcast in our WebCenter in Action webcast series, "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter", where customer Joe Lichtefeld from ResCare and Wayne Boerger & Doug Thompson from Oracle Partner TEAM Informatics shared how Oracle WebCenter is powering allowing ResCare to solve content lifecycle challenges, reduce compliance and business risks, and increase adoption of intranet as primary business communication tool In case you missed it, here's a recap of the Q&A.   Joe Lichtefeld, ResCare  Q: Did you run into any issues in the deployment of the platform?A: We experienced very few issues when implementing the content management and search functionalities. There were some challenges in determining the metadata structure. We tried to find a fine balance between having enough fields to provide the functionality needed, but trying to limit the impact to the contributing members.  Q: What has been the biggest benefit your end users have seen?A: The biggest benefit to date is two-fold. Content on the intranet can be maintained by the individual contributors more timely than in our old process of all requests being updated by IT. The other big benefit is the ability to find the most current version of a document instead of relying on emails and phone calls to track down the "current" version. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: We experienced very little resistance. Most of our community groups were eager to be able to contribute and maintain their information. We had the normal hurdles of training and follow-up training with implementing a new system and process. As our second phase rolled out access to all employees, we have received more positive feedback on the accessibility of information. Wayne Boerger & Doug Thompson, TEAM Informatics Q: Can you integrate multiple repositories with the Google Search Appliance? Yes, the Google Search Appliance is designed to index lots of different repositories, from both public and internal sources. There are included connectors to many repositories, such as SharePoint, databases, file systems, LDAP, and with the TEAM GSA Connector and the Oracle Content Server. And the index for these repositories can be configured into different collections depending on the use cases that each customer has, and really, for each need within a customer environment. Q: How many different filters can you add when the search results are returned? A: Presuming this question is about the filtering on the search results. You can add as many filters as you like and it can be done by collection or any number of other criteria. Most importantly, customers now have the ability to limit the returned content by a set metadata value. Q: With the TEAM Sites Connector, what types of content can you sync? A: There’s really no limit; if it can be checked into the content server, then it is eligible for sync into Sites.  So basically, any digital file that has relevance to a Sites implementation can be checked into the WC Content central repository and then the connector can/will manage it. Q: Using the Connector, are there any limitations around where in Sites that synced content can be used? A: There are no limitations about where it can be used. When setting up your environment to use it, you just need to think through the different destinations on the Sites side that might use the content; that way you’ve got the right information to create the rules needed for the connector. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  ResCare Solves Content Lifecycle Challenges with Oracle WebCenter from Oracle WebCenter

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• Raymond James at Oracle OpenWorld: Showcasing Real Time Data Integration.

  - by Christophe Dupupet

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In today’s always-on, always connected world, integrating data in real-time is a necessity for most companies and most industries. The experts at Raymond James Financials, using Oracle GoldenGate and Oracle Data Integrator, have designed a real-time data integration solution for their operational data store and services that support applications throughout the enterprise . They boast an amazing number of daily executions, while dramatically reducing data latency,  increasing data service performance, and speeding time to market. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} To know more on how they have achieved such results, come listen to Ryan Fonnett and Tim Garrod: they will explain how they implemented their solution, and also illustrate their explanations with a live demonstration of their work. A presentation not to be missed! Real-Time Data Integrationwith Oracle Data Integratorat Raymond James October 1st 2012 at 4:45pm Moscone West, room 3005

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• Monitora&ccedil;&atilde;o com Oracle Enteprrise Manager

  - by fernando.galdino

  A figura abaixo oferece uma visão geral das possibilidades de monitoramento providas pelo Oracle Enterprise Manager (OEM), que é uma ferramenta que permite gerenciar a infraestrutura de TI da empresa. Um componente importante da solução é chanado OEM Grid Control. Esse componente permite gerenciar, visualizar e monitorar diversos elementos a partir de uma mesma console. E que elementos podem ser monitorados? No conceito utilizado pelo OEM, os elementos que podem ser monitorados são chamados de Targets, e esses targets envolvem a monitoração de hosts (Windows, Linux, Solaris), Banco de Dados, Middleware, Aplicações Web, Serviços que podem ser customizados pelo administrador, Sistemas e Grupos de targets, além dos aplicativos Oracle. Cada elemento monitorado é ativado através de packs de gerenciamento. Ou seja, há uma série de packs que podem ser adquiridas conforme a necessidade, para permitir a monitoração a partir do próprio OEM Grid Control. Existem packs de monitoramento especiais para banco de dados Oracle, packs de monitoramento para Tomcat, Jboss, WebLogic, SOA Suite, Identity Management. A lista é bem extensa e darei mais detalhes em um novo post. Mas caso queira visitar, veja: http://download.oracle.com/docs/cd/B16240_01/doc/nav/overview.htm Além das packs de monitoramento, existem também plugins e conectores. Os plugins permitem o gerenciamento de elementos adicionais, tais como dispositivos de rede, servidores, banco de dados de terceiros (DB2, SQL Server), Vmware, etc. Já os conectores permitem a integração com outros softwares, tais como gerenciadores de requisições de helpdesk, de modo a integrar os alertas gerados pela ferramenta e gerar tickets em ferramentas como CA Service Desk, BMC Remedy e outros. A extensão de funcionalidades é realmente bem vasta. Num próximo post irei comentar sobre o Ops Center, um novo componente que surgiu após a aquisição da Sun. Além do Grid Control e do Ops Center, há outros componentes bem interessantes. A figura abaixo ilustra diversas camadas onde o ferramental Oracle pode ser usado para monitoração. Há uma pack que permite gerenciar os níveis de serviços em todas as camadas ilustradas. Dada uma requisição, pode-se decompor os dados de SLA em cada camada. E há também o Real User Monitoring, que trata de medir a experiência com o usuário. Falarei disso num novo post, mas basicamente a ferramenta permite acompanhar todo o tráfego de rede gerado dos usuários finais até os servidores web, e com isso rastrear como cada usuário usa a aplicação, quanto tempo ele navega pelo site, se ele enfrentou algum tipo de problema, se houve algum pedido não finalizado devido a algum problema na infraestrutura. É uma ferramenta bem interessante, falarei um pouco mais dela depois. E claro, há também componentes para a realização de testes funcionais e de carga. Em breve, aqui no blog :)

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• Big Success for the 2012 edition of the Oracle EMEA Cloud CRM Partner Community Forum!

  - by Richard Lefebvre

  The 2012 edition of the Oracle EMEA Cloud Partner Community Forum took place on march 28&29 in Madrid. 100 participants from all over Europe had a chance to interact with the Oracle Cloud CRM Product Management team about multiple subjects such as Oracle Cloud CRM and Social Network solutions strategy, RightNow acquisition, Fusion CRM Business opportunities for partners, etc. During his opening keynote, Anthony Lye (Oracle Senior Vice-President and head of Oracle CRM) presented the current Fusion CRM business status, disclosed the overall Oracle CRM product strategy and responded to many questions from the audience. Later on that day, 8 Oracle ISV's presented their Oracle Cloud CRM add-on's and highlighted the value that System Integrators can benefit from as part of a Cloud CRM project. After a very friendly networking diner in a Spanish restaurant, the second day was dedicated to Fusion CRM, with a deeper dive into its major components (Sales, Sales Planning, Marketing) including the Fusion Composers. Briefings on Oracle Consulting Services Fusion CRM dedicated offerings and Fusion CRM Partner Programs concluded the day and the event. All participants rated the event as "good" to "Excellent" and mentioned that it was meaningful for them to plan their Oracle Cloud CRM based business in the near future. We look forward to organise a similar event next year and to welcome even more partners! Richard Lefebvre

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• AIIM, Oracle and Keste - Talking Social Business in LA

  - by Brian Dirking

  We had a great event today in Los Angeles - AIIM, Oracle and Keste presented on how organizations are making social business work. Atle Skjekkeland of AIIM presented How Social Business Is Driving Innovation. Atle talked about a number of fascinating points, such as how answers to questions come from unexpected sources. Atle cited the fact that 38% of organizations get half or more of answers from unexpected sources, which speaks to the wisdom of the crowds and how people are benefiting from open communications tools to get answers to their questions. He also had a number of hilarious examples of companies that don't get it. If Comcast were to go to YouTube and search Comcast, they would see the number one hit after their paid ad is a video of one of their technicians asleep on a customer's couch. Seems when he called the office for support he was put on hold so long he fell asleep. Dan O'Leary and Atle Skjekkeland After Atle's presentation I presented on Solving the Innovation Challenge with Oracle WebCenter. Atle had talked about McKinsey's research titled The Rise Of The Networked Enterprise: Web 2.0 Finds Its Payday. I brought in some new McKinsey research that built on that article. The new article is How Social Technologies Are Extending The Organization. A survey of 4,200 Global Executives brought three conclusions for the future: Boundaries among employees, vendors and customers will blur Employee teams will self-organize Data-driven decisions will rise These three items were themes that repeated through the day as we went through examples of what customers are doing today.  Next up was Vince Casarez of Keste. Vince was scheduled to profile one customer, but in an incredible 3 for 1 deal, Vince profiled Alcatel-Lucent, Qualcomm, and NetApp. Each of these implementations had content consolidation elements, as well as user engagement requirements that Keste was able to address with Oracle WebCenter. Vince Casarez of Keste And we had a couple of good tweets worth reprinting here. danieloleary Daniel O'Leary Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/1aNcLEUs danieloleary Daniel O'Leary Users want to be able to share data and activity streams, work at organizations that embrace social via @bdirking skjekkeland Atle Skjekkeland RT @danieloleary: Learning about user engagement and social platforms from @bdirking #AIIM LA and @oracle event pic.twitter.com/EWRYpvJa danieloleary Daniel O'Leary Thanks again to @bdirking for an amazing event in LA today, really impressed with the completeness of web center JimLundy Jim Lundy @ @danieloleary @bdirking yes, it is looking good - Web Center shadrachwhite Shadrach White @ @bdirking @heybenito I heard the #AIIM event in LA was a hit We had some great conversations through they day, many thanks to everyone who joined in. We look forward to continuing the conversation - thanks again to everyone who attended!

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• HP ProLiant DL980-Oracle TPC-C Benchmark spat

  - by jchang

  The Register reported a spat between HP and Oracle on the TPC-C benchmark. Per above, HP submitted a TPC-C result of 3,388,535 tpm-C for their ProLiant DL980 G7 (8 Xeon X7560 processors), with a cost of $0.63 per tpm-C. Oracle has refused permission to publish. Late last year (2010) Oracle published a result of 30M tpm-C for a 108 processors (sockets) SPARC cluster ($30M complete system cost). Oracle is now comparing this to the HP Superdome result from 2007 of 4M tpm-C at $2.93 per tpm-C, calling...(read more)

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• Live Webcast for Skire Customers - 8 November

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our Important Customer Briefing live webcast with Oracle Executive Mike Sicilia to learn more about the product strategy for the combined Oracle Primavera and Skire offering. Mike Sicilia, Senior Vice President and General Manager, Oracle Primavera Global Business Unit, invites you to join him for an exclusive update on Oracle’s acquisition of substantially all of Skire’s assets. Don’t miss this special, live webcast on November 8th, Attend this online event and listen to Mike Sicilia share with you: The strategic reasons behind Oracle’s acquisition of substantially all of Skire’s assets and what it means to you and your organization Oracle’s vision to deliver the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance Exciting new product releases to help organizations manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency. Oracle’s consistent commitment to customer success and product support Save your seat: register now to attend this exclusive online event and learn how the combination of Oracle Primavera and Skire can help your organization succeed. For more information about the combination of Oracle and Skire, please visit oracle.com/skire

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• Connecting CR 2008 and Oracle database: "TNS file could not be opened"

  - by anand

  I am trying to connect to an Oracle database using CR 2008 drivers for oracle (specifically OLE db driver). When I try to connect I provide the correct connection parameters however I keep getting "TNS file could not be opened" error. I am very confused about this message does this mean I am missing some component? From my understanding the driver should be able to connect. Currently on the computer running Crystal reports there is only has Crystal reports 2008 installed. Do i need to install the oracle instant client on the CR computer in order to make a proper connection? Any suggestions would be greatly appreciated!

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• links for 2011-03-08

  - by Bob Rhubart

  The Empowered Business "Someone needs to be the enterprise parent that asks the question, “do you really need that?” It may be a shiny new thing, but does it make a difference in the ability to accomplish the strategy and goals?" - Enterprise Architect Todd Biske (tags: enterprisearchitecture) Knowledge Workers in the British Raj "While we’ve used technology to change business, business has also evolved to the point that it’s changing how we think about and use technology." - Peter Evans Greenwood (tags: enterprisearchitecture enterprise2.0) Arun Gupta, Miles to go ...: OTN Developer Day Boston 2011 - Slides & Trip Report Arun Gupta shares slides from his Developer Day presentations. (tags: oracle otn java) Use WLST to Delete All JMS Messages From a Destination (James Bayer's Blog) James Bayer responds to a question. (tags: oracle otn weblogic jms) Triangle Circle Square: Apex in the Amazon Cloud Scott Wesley shares several links to resources covering Oracle Apex on an Amazon EC2 instance. (tags: oracle apex ec2 amazon cloud) William Vambenepe: Reading IBM's proposed standard for Cloud Architecture The always entertaining William Vambenepe gives IBM's proposed Cloud standards the full Ebert. (tags: oracle cloud ibm standards) Government Information Group Cloud Computing Research Study "The twin pressures of reduced budgets and the need for greater efficiency have led the federal government to strongly promote cloud computing as a solution whenever possible." (tags: cloudcomputing cloud) The Ron Batra Blog: Technology Whispers: Top 10 Reasons to go ExaData "Continuing my exploration of ExaData, I thought I'd take a minute to consolidate my thoughts into key reasons for which Oracle ExaData could be a good fit for your needs." - Oracle ACE Director Ron Batra (tags: oracle oracleace exadata) Oracle WebCenter: Composite Applications & Mash-Ups (Oracle Enterprise 2.0 Blog) "The new Business Mash-up editor allows business users to take any Oracle Application or 3rd party application and wire the backend data sources or APIs to a rich set of visualizations and reuse them in mashups." (tags: oracle webcenter enterprise2.0) Antonio Romero: Great Discussion of ETL and ELT Tooling in TDWI Linkedin Group Antonio says: "There’s a great discussion of ETL and ELT tooling going on in the official TDWI Linkedin group, under the heading 'How Sustainable is SQL for ETL?' It delves into a wide range of topics." (tags: oracle linkedin etl elt) YouTube - Bunny Inc. - Episode 1. Mr. CIO meets Mr. Executive Manager Yes, it's a commercial. But it's well done and it's funny. (tags: e20 enterprise2.0 webcenter) Markus Eisele: Both Weblogic and Glassfish are strategic products for Oracle Oracle ACE Director Markus Eisele shares selected quotes pulled from the recent TechCast Live interview with Oracle's Anil Gaur and Adam Leftik (tags: oracle java weblogic glassfish) How to become an Oracle SOA expert? (SOA Partner Community Blog) Jurgan Kress shares info and links for those interested in capitalizing on SOA. (tags: oracle soa)

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• Managing Social Relationships for the Enterprise – Part 1

  - by Michael Hylton

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide. Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to social media thought leader and Analyst from Altimeter Group, Jeremiah Owyang, companies now average 178 corporate-owned social media accounts. When Oracle added leading social marketing, listening analytics and development tools from Vitrue, Collective Intellect and Involver to its Oracle’s Cloud Services Suite we went beyond providing a single set of tools. We developed an entire framework to include a comprehensive social relationship management suite to help companies move beyond the social enterprise and achieve the social-enabled enterprise. The fundamental shift from transaction to engagement means that enterprises need not only a social strategy, but should also ensure that the information and data received from social initiatives flow back to marketing, sales, support and service. Doing so enables companies to deliver a proactive and compelling experience and provides analytics to turn engagement into opportunity – and ultimately that opportunity into revenue. On September 13, 2012, I am delighted to sit down with Jeremiah to further the discussion about how enterprises are addressing social media strategies and managing content. In addition, we will be taking your questions after the webinar via Twitter (@Oracle, @ReggieBradford, @cwfinn, @jowyang). Use #oracle and #socbiz to submit questions and follow the conversation. I look forward to speaking with you and answering your questions online. For more information about becoming a social-enabled enterprise, visit www.oracle.com/social. And don’t miss the insights of other social business thought leaders at www.oracle.com/goto/socialbusiness. Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Arial","sans-serif"; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin;}

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• Register Now! Oracle Hardware Sales Training: Hardware and Software - Engineered to be Sold Together!

  - by swalker

  Dear partner, You can now register for Oracle’s EMEA Hardware Sales Training Roadshow: "Hardware and Software - Engineered to be Sold Together!" The objective of this one-day, face-to-face, free of charge training session is to share with you and your Oracle peers the latest information on Oracle’s products and solutions and to ensure that you are fully equipped to position and sell Oracle’s integrated stack. Please find agenda, schedule, details and registration information here. The EMEA Hardware Sales Training Roadshow is intended for Oracle Partners and Oracle Sales working together. Limited seats are available on a first-come-first-serve basis, so kindly register as early as possible to reserve your seat. We hope you will take maximum advantage of these great learning and networking opportunities and look forward to welcoming you to your nearest event! Best regards, Giuseppe Facchetti Partner Business Development Manager, Servers, Oracle EMEA Sasan Moaveni Storage Partner Sales Manager Oracle EMEA

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• Wo finde ich was im OPN?

  - by A&C Redaktion

  Oracle Partner haben Zugriff auf verschiedenste Tools, Ressourcen und Services, die die tägliche Arbeit erleichtern und einen signifikanten Wettbewerbsvorteil bieten. Für unsere neuen, und vielleicht auch manchen altgedienten Partner, hier ein kleiner Wegweiser zu den wichtigsten Angeboten. Welche Ressourcen kann ich mit welchem Level der Spezialisierung nutzen?Einen englischsprachigen Überblick über alle Angebote aus den Bereichen Enablement, Development, Marketing, Sales und Support finden Sie hier unter „OPN Benefits Table Details“. Wo kann ich mich über bestimmte Oracle Produkte informieren und weiterbilden?Die Knowledge Zones sind lösungsorientierte Webseiten für den Einstieg in die Spezialisierung. Sie finden dort detaillierte Informationen zu Entwicklung, Verkauf und Implementierung von Oracle Lösungen – aufgeschlüsselt nach den Themen Datenbank, Middleware, Anwendungen, Server- und Speichersysteme sowie nach Branchen. Je nach Interesse und Spezialisierung können Sie hier bestimmten Knowledge Zones beitreten. Wie können Kunden mich und meine Leistungen als Oracle Partner finden und Kontakt aufnehmen?Dafür gibt es den Solutions Catalog: Diese Plattform gehört zu den wichtigsten Tools, um Kunden an den für sie idealen Oracle Partner zu vermitteln. Jeder spezialisierte Partner weltweit hat im Solutions Catalog ein suchmaschinenoptimiertes Profil, das er über das OPN selbst pflegt und ausbaut. Kunden filtern das Angebot nach Region und gewünschter Lösung und nehmen direkt Kontakt auf. Besuche auf der Webseite werden evaluiert und können zur individuellen Lead-Generierung genutzt werden. Wie kann ich meine Oracle Spezialisierung nutzen, um neue Kunden zu gewinnen?Im Marketing-Bereich des OPN-Portals finden Sie diverse Möglichkeiten der Werbung und Demand Generation. Einige Beispiele: Die deutschsprachigen Marketing Kits bieten Werbematerial, Templates, Schulungsmaterial und Anleitungen für das Marketing der Partner. Sie helfen dabei, eigene Kampagnen, z.B. Mailings oder Telemarketing zu einzelnen Themen, wie etwa aktuell Exadata, durchzuführen und die Demand Generation voranzutreiben. Mit den Partner Logos können Sie auf Ihrer eigenen Webseite damit werben, dass und wie intensiv Sie mit Oracle zusammenarbeiten. Es gibt Logos für jedes Partner Level sowie für jede einzelne Zertifizierung aus dem Oracle Universum. Der Partner Event Publishing Service hilft dabei, Ihre Veranstaltungen global und öffentlichkeitswirksam auf der Oracle Webseite zu präsentieren. So funktioniert's: Einfach das Excel-Formular downloaden, in deutsch oder englisch ausfüllen und mit Ihrem Logo an das Event Publishing Team senden. Ihre Event-Seite wird erstellt und ist auf dem Eventportal von Oracle suchbar. Sie erhalten für Ihre Prmotion den Link und schon haben sich einen neuen Kreis potenzieller Teilnehmer erschlossen.

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• Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) Now Available!

  - by Javier Puerta

  Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) is now available on OTN on ALL platforms. This is the first major release since the launch of Enterprise Manager 12c in October of 2011 and the first ever Enterprise Manager release available on all platforms simultaneously. This is primarily a stability release which incorporates many of issues and feedback reported by early adopters. In addition, this release contains many new features and enhancements in areas across the board.   New Capabilities and Features   Enhanced management capabilities for enterprise private clouds: Introduces new capabilities to allow customers to build and manage a Java Platform-as-a-Service (PaaS) cloud based on Oracle Weblogic Server. The new capabilities include guided set up of PaaS Cloud, self-service provisioning, automatic scale out and metering and chargeback. Enhanced lifecycle management capabilities for Oracle WebLogic Server environments: Combining in-context multiple domain, patching and configuration file synchronizations. Integrated Hardware-Software management for Oracle Exalogic Elastic Cloud through features such as rack schematics visualization and integrated monitoring of all hardware and software components. The latest management capabilities for business-critical applications include: Business Application Management: A new Business Application (BA) target type and dashboard with flexible definitions provides a logical view of an application’s business transactions, end-user experiences and the cloud infrastructure the monitored application is running on. Enhanced User Experience Reporting: Oracle Real User Experience Insight has been enhanced to provide reporting capabilities on client-side issues for applications running in the cloud and has been more tightly coupled with Oracle Business Transaction Management to help ensure that real-time user experience and transaction tracing data is provided to users in context. Several key improvements address ease of administration, reporting and extensibility for massively scalable cloud environments including dynamic groups, self-updateable monitoring templates, bulk operations against many events, etc. New and Revised Plug-Ins:   Several plug-Ins have been updated as a part of this release resulting in either new versions or revisions. Revised plug-ins contain only bug-fixes and while new plug-ins incorporate both bug fixes as well as new functionality.   Plug-In Name Version Enterprise Manager for Oracle Database 12.1.0.2 (revision) Enterprise Manager for Oracle Fusion Middleware 12.1.0.3 (new) Enterprise Manager for Chargeback and Capacity Planning 12.1.0.3 (new) Enterprise Manager for Oracle Fusion Applications 12.1.0.3 (new) Enterprise Manager for Oracle Virtualization 12.1.0.3 (new) Enterprise Manager for Oracle Exadata 12.1.0.3 (new) Enterprise Manager for Oracle Cloud 12.1.0.4 (new) Installation and Upgrade:   All major platforms have been released simultaneously (Linux 32 / 64 bit, Solaris (SPARC), Solaris x86-64, IBM AIX 64-bit, and Windows x86-64 (64-bit) ) Enterprise Manager 12.1.0.2 is a complete release that includes both the EM OMS and Agent versions of 12.1.0.2. Installation options available with EM 12.1.0.2: User can do fresh Install or an upgrade from versions EM 10.2.0.5, 11.1, or 12.1.0.2 ( Bundle Patch 1 not mandatory). Upgrading to EM 12.1.0.2 from EM 12.1.0.1 is not a patch application (similar to Bundle Patch 1) but is achieved through a 1-system upgrade. Documentation:   Oracle Enterprise Manager Cloud Control Introduction Document provides a broad overview of capabilities and highlights"What's New" in EM 12.1.0.2.   All updated Oracle Enterprise Manager documentation can be found on OTN   Customer Webcast - EM 12c Installation and Upgrade: This webcast is for customers who are interested in learning how to successfully deploy or upgrade to EM 12.1.0.2.   Customer Webcast - Installation and Upgrade - September 21(registration and info on OTN starting September 12)   Enterprise Manager 12c R2 Resources:   OTN Download Page Upgrade Guide

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• Platform for Efficiency: Boeing Defense, Space & Security integrates supply chain processes using Oracle Business Process Management solutions. by Fred Sandsmark

  - by JuergenKress

  Like most companies, aerospace giant Boeing has its jargon - words and phrases that uniquely define its products and processes. Take the word platform. It is used at Boeing to mean a family of aircraft - the F/A-18 fighter, for example, or the 777 jetliner. Boeing Defense, Space & Security since August 2009, employees in the Global Services & Support (GS&S) division of Boeing Defense, Space & Security have been talking about a different sort of platform: a supply chain technology platform, based on Oracle Business Process Management (Oracle BPM) solutions and Oracle SOA Suite. That platform, built with the assistance of Oracle Diamond Partner Capgemini, is serving as a jumping-off point for Boeing's GS&S staff to deploy radically improved business processes supported by Oracle Fusion Applications to build a high-visibility, end-to-end supply chain. This business process-driven technology platform has ambitious goals: to help GS&S respond more quickly and accurately to its customers' needs, to make business processes at all GS&S sites more consistent and less expensive, and to create a foundation for further improvement and efficiency. Read the full article here. Want to publish your BPM11g success story - request for a partner/customer reference? BPM Center of Excellent & First 100 Days of BPM documents to our SOA Community Workspace MWD_bpm_si_Centre_of_Excellence_0811.pdf First 100 Days of BPM whitepaper.pdf Please visit our SOA Community Workspace (SOA Community membership required). SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: BPM,BPM reference,BPM Capgemini,BPM first 100 days,BPM center of Excellence,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Bad Data is Really the Monster

  - by Dain C. Hansen

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Bad Data is really the monster – is an article written by Bikram Sinha who I borrowed the title and the inspiration for this blog. Sinha writes: “Bad or missing data makes application systems fail when they process order-level data. One of the key items in the supply-chain industry is the product (aka SKU). Therefore, it becomes the most important data element to tie up multiple merchandising processes including purchase order allocation, stock movement, shipping notifications, and inventory details… Bad data can cause huge operational failures and cost millions of dollars in terms of time, resources, and money to clean up and validate data across multiple participating systems. Yes bad data really is the monster, so what do we do about it? Close our eyes and hope it stays in the closet? We’ve tacked this problem for some years now at Oracle, and with our latest introduction of Oracle Enterprise Data Quality along with our integrated Oracle Master Data Management products provides a complete, best-in-class answer to the bad data monster. What’s unique about it? Oracle Enterprise Data Quality also combines powerful data profiling, cleansing, matching, and monitoring capabilities while offering unparalleled ease of use. What makes it unique is that it has dedicated capabilities to address the distinct challenges of both customer and product data quality – [different monsters have different needs of course!]. And the ability to profile data is just as important to identify and measure poor quality data and identify new rules and requirements. Included are semantic and pattern-based recognition to accurately parse and standardize data that is poorly structured. Finally all of the data quality components are integrated with Oracle Master Data Management, including Oracle Customer Hub and Oracle Product Hub, as well as Oracle Data Integrator Enterprise Edition and Oracle CRM. Want to learn more? On Tuesday Nov 15th, I invite you to listen to our webcast on Reduce ERP consolidation risks with Oracle Master Data Management I’ll be joined by our partner iGate Patni and be talking about one specific way to deal with the bad data monster specifically around ERP consolidation. Look forward to seeing you there!

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• Register Now! Oracle 'In Touch' PartnerCast: Be prepared for a year of growth

  - by Julien Haye

  Dear Oracle partners, We would like to invite you to join David Callaghan, Senior Vice President Oracle EMEA Alliances and Channels, and his studio guests for the next broadcast of the ‘In Touch’ PartnerCast on Tuesday 1st July 2014 from 10:30am UK/ 11:30 CET. In this cast, David’s studio guests and his regional reporters will be looking at your priorities as EMEA partners and how best to grow with Oracle. We also look forward to the the broadcast covering the following hot topics: Highlights of FY14 Strategic themes for FY15 SaaS - HCM, CRM, ERP Oracle on Oracle Exclusive for ‘In Touch’ David Callaghan questions Rich Geraffo, Senior Vice President, Global Alliances & Channels, on how the FY15 Global partner kick off relates to EMEA. Plus David provides your chance to hear from some of the newly appointed Oracle Worldwide A&C Leadership team as he discusses with Bruce Chumley VP Oracle Channel Distribution Sales & Troy Richardson VP Oracle Strategic Alliances; their core focus and strategy of growth and what they intend on bringing to the table in their new role. You can now register for the cast here: With lots of studio guests joining David, why not get in touch on Twitter using the hashtag #OracleInTouch or by emailing [email protected] to get your questions featured in the cast! To find out more information and to watch previous episodes on-demand, please visit our webpage here. Best regards, Oracle EMEA Alliances & Channels

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• Getting error when using Oracle imp command to import dmp file

  - by blizz

  I am importing a dmp file using the following command: imp user/pass file=file.dmp log=logfile.log full=y ignore=y destroy=y I get the following errors: . . importing table "MESSAGE_BOARD" IMP-00058: ORACLE error 22993 encountered ORA-22993: specified input amount is greater than actual source amount IMP-00028: partial import of previous table rolled back: 219638 rows rolled back . . importing table "MESSAGE_BOARD_ARCHIVES" IMP-00058: ORACLE error 22993 encountered ORA-22993: specified input amount is greater than actual source amount IMP-00028: partial import of previous table rolled back: 2477960 rows rolled back I have tried increasing the tablespace size and adding a second datafile to no avail. I'm a total newb at Oracle so any help will be appreciated. Googled this for hours and still can't come up with a solution. Thanks!

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• Tudta? - Havonta szemináriumokat tartunk Support témában az Oracle irodában

  - by user552636

        Nézzen be az Oracle Hungary irodájába, ahol általában minden hónap elso hétfojén tájékoztatót tartunk az Oracle támogatásról, hogy Ügyfeleink minél jobban ki tudják használni az Oracle Support nyújtotta lehetoségeket. Ha Ön mindennapi munkája során gyakran lép kapcsolatba az Oracle Support-tal, bizonyára hasznosnak találja majd szemináriumainkat, melyeken tájékoztatást adunk az Oracle Support-tal való hatékony együttmuködés módjáról, a támogató eszközökrol, folyamatokról technológiákról. A szemináriumok ingyenesen látogathatók. A szemináriumsorozat aktuális témájáról a My Oracle Support 1475680.1  cikkébol tájékozódhatnak. Legutóbbi szemináriumon az Oracle Konfiguráció Kezelorol, az Auto Service Request (ASR) -rol, valamint a Licencmigrációról beszéltünk. (E témák anyagait hamarosan feltöltöm a blog-hoz.) A következo szemináriumot rendkívüli módon az Oracle Oktatás "Guru Party-jával" együtt tartjuk, az eladások témáját késobb fogom közzé tenni a 1475680.1 cikkben, valamint ezen a blog-on.  

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• links for 2011-02-08

  - by Bob Rhubart

  When It Comes to Data Integration, Oracle Is the Right Choice (tags: ping.fm) When It Comes to Data Integration, Oracle Is the Right Choice (tags: ping.fm) Webcast: Webcast: Deploy Oracle VM Templates for Oracle E-Business Suite and Oracle PeopleSoft Enterprise Applications. Feb 15. Event Date: 02/15/2011 9:00am PT / Noon ET. Featured Speakers: Adam Hawley (Oracle Senior Director, Product Management, Virtualization), Ivo Dujmovic (Oracle Director, Technology Integration), Greg Kelly (Oracle Product Strategy Manager - PeopleTools). (tags: oracle virtualization peoplesoft) Webcast: Managing Oracle Exadata with Oracle Enterprise Manager 11g Thursday, February 10, 2011 - 10 a.m. PT/1 p.m. ET. Ask Oracle experts questions and learn firsthand how to efficiently manage all stages of Oracle Exadata’s lifecycle, from testing to deployment. (tags: oracle exalogic enterprisemanager) Arthur Cole: Winning the Consolidated Data Center Future | ITBusinessEdge.com "According to InformationWeek, the amount of data under management is increasing by about 20 percent per year, with some organizations having to deal with 50 percent or more. That means capacity needs to double every two or three years." - Arthur Cole (tags: dataconsolidation enterprisearchitecture) Transformation of Product Management in Telecommunications for Rapid Launch of Next Generation Products (Telecommunications Architecture Corner) Raul Goycoolea's post examines "how enterprise product management enabled by PLM-based product catalogue solutions helps to launch next generation products rapidly in the context of the Telecommunication Industry." (tags: oracle otn enterprisearchitecture) Richard Veryard on Architecture: What is an EA vendor? "Even some people who insist that enterprise architecture shouldn't be thought of as merely software architecture seem to think that 'tools' only means 'software tools.'" - Richard Veryard (tags: enterprisearchitecture) MDM for Tax Authorities (Oracle Master Data Management) "Tax Authorities face a multitude of IT challenges," says David Butler. "Compounding these issues is the fact that the IT architectures in operation at most revenue and collections agencies are very complex." (tags: oracle otn MDM ITarchitecture) Bernard Golden: How Cloud Computing Changes IT Staffs | CIO.com | CIO.com "Enterprise architects become more important" tops Bernard's list of changes. (tags: cloudcomputing staffing cio enterprisearchitecture) Martijn Linssen: Social Enterprise Magic Quadrant "Revolutions usually go wrong, where evolutions usually go right." - Martijn Linssen (tags: socialcomputing enterprise2.0) Why Do IT Roles Fail? | CIO "The roles that come up most often are the ones that are not directly building or maintaining systems. These include architecture, planning, vendor management, relationship management, PMO, and security." - Marc Cecere (tags: softwarearchitecture technologyroles) We're Hiring! - Server and Desktop Virtualization Product Management (Oracle's Virtualization Blog) Adam Hawley with information on an opportunity for qualified job seekers. (tags: oracle otn employment virtualization)

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• ORA-1034 Oracle Not Found

  - by Venkata

  I have recently installed oracle 11g on Windows 7 Home Premium Operating System. I logged in as administrator into windows. I am trying to create a database using DBCA wizard. I started the wizard as administrator. Everything goes fine until last step. However when creating the database the creation fails with ORA-01034 Oracle Not Available error. All my oracle services looks up and running. I consulted the documentation and forums. I have got no clue why I am running into the error.

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• Jornada de conocimiento CX. Una experiencia sin precedentes.

  - by Noelia Gomez

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Más de 40 profesionales de Contact Centers de las empresas más notorias del país, se reunieron ayer en un entorno privilegiado como es la majestuosa Casa de Velázquez de Madrid. La jornada comenzó con la bienvenida de Fernando Rumbero, Director de Generación de Negocio de Aplicaciones en Oracle, que nos planteó la situación del mercado y nos puso en perspectiva de la visión del cliente. Después Ana del Amo , Gema Sebastian, ambas especialistas en soluciones CRM,y Albert Valls, especialista en aplicaciones en la nube, nos hablaron de los retos a los que se enfrentan los departamento de atención al cliente, nos dieron las claves de cómo abordarlos y aterrizaron los conceptos con casos reales. La nota de positivismo nos la dio la ponencia de Silvia García, Directora del Instituto de la Felicidad de Coca-Cola, hablándonos de la importancia de la felicidad y cómo llevarla a nuestro trabajo y transmitirla al cliente. La jornada finalizó con una mesa redonda donde todos los asistentes compartieron sus experiencias, inquietudes y necesidades para lograr el lazo perfecto en la relación con el cliente. El broche final fue marcado por la comida con el networking como telón de fondo y amenizado por un concierto de piano en directo. Esperando que lo hayan disfrutado, queríamos agradecer a los asistentes su participación y disposición, que fueron la clave para lograr un ambiente excepcional. Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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