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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • Right multi object dependance design

    - by kenny
    I need some help with a correct design. I have a class called BufferManager. The push() method of this class reads data from a source and pushes it to a buffer repeatedly until there is no more data left in the source. There are also consumer threads that read data from this buffer, as soon as new data arrives. There is an option to sort the data before it comes to buffer. What I do right now is that BufferManager, instead of pushing data to the buffer, pushes it to another "sorting" buffer and starts a sorting thread. SorterManager class reads the data, sorts it in files and push()es the sorted data into the buffer. There will be a bottleneck (I use merge sort with files) but this is something I can't avoid. This is a bad design, because both BufferManager and SorterManager push data to a buffer (that consumers read from). I think only BufferManager should do it. How can I design it?

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  • MVVM - how to make creating viewmodels at runtime less painfull

    - by Mr Happy
    I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painfull. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genious since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use an DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an indepth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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  • How customers view and interact with a company

    The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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  • Community to discuss project ideas

    - by Auxiliary
    Although I already predict the down votes but the question has stuck in my throat for a while now. I think this has happened to many of us. Sometimes we find a great idea for a project and obviously think this is THE GREATEST idea ever but then one of the following things will happen: The project is a small one, so you might actually give it a try and see how it goes. The project is a big one, even a risk, and you just need a good programmer's community that you could just discuss your idea with them and see what they say and even get some help to make it happen. And there's always the possibility of others stealing your idea which is really bad. So could anyone suggest an online community or place or even method of talking about ideas and the ways of developing them? and do you think it's a good thing to tell others about your idea?

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  • Mobile phone detection (brand, model, browser etc)

    - by SyaZ
    What do you use to detect visitor's mobile phone, down to the model if possible? Currently we maintain our own database but it's really getting behind due to lack of manpower to maintain it, so we decided to give 3rd party solution a try. These are my candidates but I don't have time to really try them all: DeviceAtlas - 1 year personal evaluation, but basic license is affordable. Their database look solid with daily update and user-contributed tests / updates. I am favoring this one at the moment. DetectRight - I was recommended this by a colleague but really can't find much from their site. 20k devices -- really? WURFL - Open source, database collaboratively derived from UAProf. So basically if you're going with UAProf solution, you're better off with WURFL. DetectMoBileBrowsers - This looks like the simplest of all. Too bad it's language dependent (PHP). Please share your experience or suggestions!

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  • What is the politically correct way of refactoring other's code?

    - by dukeofgaming
    I'm currently working in a geographically distributed team in a big company. Everybody is just focused on today's tasks and getting things done, however this means sometimes things have to be done the quick way, and that causes problems... you know, same old, same old. I'm bumping into code with several smells such as: big functions pointless utility functions/methods (essentially just to save writing a word), overcomplicated algorithms, extremely big files that should be broken down into different files/classes (1,500+ lines), etc. What would be the best way of improving code without making other developers feel bad/wrong about any proposed improvements?

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  • Ripping DVD to iso - Accurately

    - by johnnyturbo3
    I have been using Brasero to rip my DVD collection to .iso. However, I've discovered some errors in some of the DVDs through playback e.g. VLC player would just stop playing the iso file when a bad section in playback is met (half-way through a film). The worst thing is that no errors or warnings were thrown during the ripping process - I could have . Is there a method or application that will monitor DVD/file data integrity and avoid such scenarios in the future? Anything equivalent to Exact Audio Copier or CDparanoia for DVDs?

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  • 302 Moved Temporarily or 301?

    - by user11221
    I have a question on redirects. HTTP status code checker tool shows "HTTP/1.1 302 Moved Temporarily" for the home page url http://someurl.com (just a namesake url). Also, this url opens up http://www.someurl.com/general/index. As you can see, a non-www url to a www url redirect is happening. My questions are: Is a 302 redirect acceptable for the home page? Will this affect the site showing up in search results in anyway? Isnt redirection to /general/index a bad practice?

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  • Redirect AFTER Initiating download

    - by mashup
    I have a question - is there any way to initiate a download and AFTER the user has confirmed the download then redirect to another site? Is something like that possible via ASP or another language commonly used for websites? Bad PHP "user experience" scenario (In use right now) a) User comes to site, clicks download button b) Users sees "download" landing page, gets redirected after 5 seconds c) Download starts on Thankyoupage Good "user experience" scenario: (my dream solution, what I want) a) User comes to site, clicks download button b) Download starts immediately on landing page c) Download confirmed, redirects now to thank you page Any programming language is a go for this.

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  • Why is Conway's "Game of Life" used for code retreats?

    - by blunders
    Code Retreat is an all-day training event that focuses on the fundamentals of software development. There's a "global" code retreat day coming up, and I'm looking forward to it. That said, I've been to one before and have to say there was a huge amount of chaos... which is fine. One thing that I still don't get is why the "Game of Life" is a good problem for TDD, and what good and bad TDD for it feels like. Realize this is a pretty open ended question, so feel free to comment.

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  • "PHP: Good Parts"-ish book / reference

    - by julkiewicz
    Before I had my first proper contact with Javascript I read an excellent book "Javascript: The Good Parts" by Douglas Crockford. I was hoping for something similar in case of PHP. My first thought was this book: "PHP: The Good Parts" from O'Reilly However after I read the reviews it seems it totally misses the point. I am looking for a resource that would: concentrate on known shortcommings of PHP, give concrete examples, be as exhaustive as possible I already see that things can go wrong. If you want to close this question: Please consider this, I looked through SO, and Programmers for materials. I obviously found this question: http://stackoverflow.com/questions/90924/what-is-the-best-php-programming-book It's general, mine is specific. Moreover I'm reading the top recommendation "PHP Objects, Patterns, and Practice" right now. I find it insufficient -- it doesn't address the bad practices as much as I would like it to. tl;dr My question is NOT a general PHP book request.

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  • How do you navigate and refactor code written in a dynamic language?

    - by Philippe Beaudoin
    I love that writing Python, Ruby or Javascript requires so little boilerplate. I love simple functional constructs. I love the clean and simple syntax. However, there are three things I'm really bad at when developing a large software in a dynamic language: Navigating the code Identifying the interfaces of the objects I'm using Refactoring efficiently I have been trying simple editors (i.e. Vim) as well as IDE (Eclipse + PyDev) but in both cases I feel like I have to commit a lot more to memory and/or to constantly "grep" and read through the code to identify the interfaces. As for refactoring, for example changing method names, it becomes hugely dependent on the quality of my unit tests. And if I try to isolate my unit tests by "cutting them off" the rest of the application, then there is no guarantee that my stub's interface stays up to date with the object I'm stubbing. I'm sure there are workarounds for these problems. How do you work efficiently in Python, Ruby or Javascript?

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  • How to change address and name of the computer in linux Ubuntu

    - by Byakugan
    I have troubles again after upgrading Linux to version 12.04 - When I try to update progams and files with "apt-get update" it says something like there is no address added to your computer name. So my hostname has name "Marco" and my hosts file has line "127.0.0.1 Marco" So where is problem? Where should I change my name to get it right for updates? Thank you. Before on version 11.10 it was working fine. W: Failed http://en.archive.ubuntu.com/ubuntu/dists/precise-updates/main/i18n/Translation-en Something bad happened in the translation "en.archive.ubuntu.com: http" (-5 - The machine name is not assigned to any address)

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  • Could someone break this nasty habit of mine please?

    - by MimiEAM
    I recently graduated in cs and was mostly unsatisfied since I realized that I received only a basic theoretical approach in a wide range of subjects (which is what college is supposed to do but still...) . Anyway I took the habit of spending a lot of time looking for implementations of concepts and upon finding those I will used them as guides to writing my own implementation of those concepts just for fun. But now I feel like the only way I can fully understand a new concept is by trying to implement from scratch no matter how unoptimized the result may be. Anyway this behavior lead me to choose by default the hard way, that is time consuming instead of using a nicely written library until I hit my head again a huge wall and then try to find a library that works for my purpose.... Does anyone else do that and why? It seems so weird why would anyone (including me) do that ? Is it a bad practice ? and if so how can i stop doing that ?

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  • Game Institute Math Courses

    - by W3Geek
    I'm 21 years old and I suck at math, I mean really bad. I don't have the necessary logic to apply it towards programming. I would like to learn the math and logic of applying it. I found Game Institute (http://www.gameinstitute.com) awhile back and heard a lot of praise about them. Are there Math courses any good? Thank you. Edit: My high school was terrible and did not prepare me for any math. I am fairly decent at programming, I just don't have the logic to apply any mathematics to programming, as an example I don't understand the algorithm of finding the size of a user's screen. Yes I have heard of KhanAcademy (http://www.khanacademy.org/) and I have completed a lot of maths on his website but I still don't have the logic to apply any of it to programming.

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  • Good architecture for user information on separate databases?

    - by James P. Wright
    I need to write an API to connect to an existing SQL database. The API will be written in ASP.Net MVC3. The slight problem is that with existing users of the system, they may have a username on multiple databases. Each company using the product gets a brand new instance of the database, but over the years (the system has been running for 10 years) there are quite a few users (hundreds) who have multiple usernames across multiple "companies" (things got fragmented obviously and sometimes a single Company has 5 "projects" that each have their own database). Long story short, I need to be able to have a single unified user login that will allow existing users to access their information across all their projects. The only thing I can think is storing a bunch of connection strings, but that feels like a really bad idea. I'll have a new Database that will hold the "unified user" information...can anyone suggest a solid system architecture that can handle a setup like this?

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  • Problems connecting to eduroam wifi - ubuntu touch

    - by Fiona Cox
    I am trying to connect to our university's eduroam wi-fi network with my Nexus 4 running Ubuntu touch (utopic latest build), but can't get past the first stage. I wonder if anyone can help please? I am following these instructions (which worked for my iPhone): http://www.st-andrews.ac.uk/itsupport/mobile/eduroam/ But when I go to the bandit.st-andrews.ac.uk/connect page then follow the link to 'eduroam setup' I get the error message: Authorization Required This server could not verify that you are authorised to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required. Apache/2.2.16 (Debian) Server at bandit.st-andrews.ac.uk Port 443 (Clearly it's the latter option (browser) as I haven't been asked for my credentials yet.) Is there a way round this, or am I just not going to be able to connect until further down the Ubuntu touch development road... Thanks!

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  • Large resolution differences

    - by Robin Betka
    I want to develop a game on multiple devices such as PC, Android or IOS. Want it to be in 1080p, but that means a massive scale down for the smartphones. I know how to do that, just render everything on a 1080p rendertarget and then render it on the screen smaller. But what should I do so that the scalling down doesn't look bad and blury? I can't do it vector based or anything because the sprites simply need a specific size. Should I make the sprites power of two size to get some nice mipmapping? And which other settings can I do? Or should I rather go with a lower resolution but then having a little bit worse look PC version? The performance seems not to be a problem for me, so would be sad not using 1080p because of other problems.

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  • Programming languages similar to ActionScript 3 / EcmaScript based

    - by Juanlu001
    I almost learned programming and OOP basic concepts with ActionScript 3 on the Flash Platform years ago. Some time has passed since then; I'm not a professional programmer, but I have written code in PHP, Fortran, and now Python. But, lately, I have missed ActionScript 3 OOP implementation, static typing and, I confess, curly braces. As Flash platform is slowly dying nowadays, I'm looking for an Open Sourced programming language similar to ActionScript 3. I've read about Java, which is the most similar one I found, but actually is the only one it doesn't interest me (I started to hate it after bad experiences with web applets). Any ideas? Edit: Added EcmaScript to the title and the tags; I think that is what I am looking for.

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  • How would you want to see software intellectual property protected?

    - by glenatron
    Reading answers to this question - and many other discussions of software patents - it seems that most of us as programmers feel that software patents are a bad idea. At the same time we are in the group most likely to lose out if our work is copied or stolen. So what level of Intellectual Property Protection does code and software need? Is copyright sufficient? Are patents necessary? As software is neither a physical object nor simple text, should we be thinking of a third path that falls somewhere between the two? Do we need any protection at all? If you had the facility to set up the law for this, what would you choose?

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  • HTG Explains: How the SmartScreen Filter Works in Windows 8

    - by Chris Hoffman
    Windows 8 includes a SmartScreen filter that prevents unknown and malicious programs from running. SmartScreen is part of Internet Explorer 8 and 9 – with Windows 8, it’s now integrated into the operating system. SmartScreen is a useful security feature that will help prevent bad applications from running, but it may occasionally prevent a legitimate application from running. SmartScreen reports some information to Microsoft, so it may have some privacy implications. HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks

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  • Is it good to buy multiple domains for competitive reasons?

    - by lowestofthekeys
    I am attempting to convince the higher ups at my company that spending $55 to renew one domain for a year is bad when they end up having 3-4 domains names for one website. They're reasoning for doing so is to keep these domains names out of the hands of the competition. For example, the company name is Pie Consulting & Engineering. They want to buy up pieforensicconsulting.com to keep it out of the hands of a competitor (we also do forensic engineering). Could a competitor use that domain in any kind of diabolical way? I mean I figure if someone is typing in pieforensiconsulting into the url field, they know what they're looking for and if it redirects to another company, they're not just going to stay on the site.

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  • Creating a blog for software changes

    - by Dave
    I work for a small company where I maintain a number of project all at once. I would like to create a blog and note software changes/update so that I can keep track of things. Plus it will also serve as help tool for other if they need help. I would like to install something locally on my machine or network, either ASP or PHP is fine. Which software would you recommend? Is it good idea, bad idea? Has anyone done it? I have worked with wordpress and I like it but I am afraid it is not best for code snippets. Any thoughts I do use source control. I am not an expert on it though. I use three different development environment. 1. Visual Studio 2. Eclipse 3. SQL Server Management Studio

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  • MAAS. Adding nodes

    - by 2bus.erkanat
    Can anybody help me with MAAS installation? I installed it on 1 of my computers, configured DHCP server and now 3 PCs are in their own private network. I tried to add node via PXE image, but "Can not apply stage final, no datasource found! Likely bad things to come!" error comes after giving me option to log in. Then I tried to add node via web interface, but after adding it node's status is always "commisioning". So what should I do know? Any help is appreciated. Thank you P.S. English is not my native language, sorry for any type of errors.

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