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• What is the best way to do development with git?

  - by marlene

  I have been searching the web for best practices, but don't see anything that is consistent. If you have an excellent development process that includes successful releases of your product as well as hotfixes/patches and maintenance releases and you use git. I would love to hear how you use git to accomplish this. Do you use branches, tags, etc? How do you use them? I am looking for details, please.

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• How abstract should you get with BDD

  - by Newton

  I was writing some tests in Gherkin (using Cucumber/Specflow). I was wondering how abstract should I get with my tests. In order to not make this open-ended, which of the following statements is better for BDD: Given I am logged in with email [email protected] and password 12345 When I do something Then something happens as opposed to Given I am logged in as the Administrator When I do something Then something happens The reason I am confused is because 1 is more based on the behaviour (filing in email and password) and 2 is easier to process and write the tests.

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• android third party libraries

  - by Terrance

  Its hard to believe that there aren't a ton of awesome third party (possibly open source) libraries out on the web for android using java but, I cant say I have found a great many so far but, droid seems like the only notable one I've come across. Any other majorly useful android libraries out there? Sorry in advanced if there is a dupe out there somewhere (seems like there should be) but if there is by all means post it and let me know.

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• Carpool logical architecture

  - by enrmarc

  I'm designing a carpool system (drivers can publish their routes and passengers can subscribe to them) with WebServices(axis2) and Android clients (ksoap2). I have been having problems with the logical architecture of the system and I wondered if this architecture is fine. And another question: for that architecture (if it is ok), how would be the packages structure? I suppose something like that: (In android) package org.carpool.presentation *All the activities here (and maybe mvc pattern) (In the server) package org.carpool.services *Public interfaces (for example: register(User user), publishRoute(Route route) ) package org.carpool.domain *Pojos (for example: User.java, Route.java, etc) package org.carpool.persistence *Dao Interface and implementation (jdbc or hibernate)

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• Problem with ebay AddItem API call [migrated]

  - by user1323572

  I am totally new to any sort of API application. Right now I am creating a listing application to list items on E-bay India site. API version being used is 767, sandbox url is https://api.sandbox.ebay.com/wsapi. I have sandbox account for ebay(buyer/seller) and developer account. I am getting error saying: 1) Sales Tax / VAT was dropped from the listing as per new sales tax / VAT policy. The items will be listed successfully, you may revise the listing to specify all inclusive price. 2) You have either not registered or are having problem with your payment method registration. ItemType type = new ItemType(); type.PaymentMethods = new BuyerPaymentMethodCodeTypeCollection(); type.PaymentMethods.Add(BuyerPaymentMethodCodeType.PaisaPayAccepted); Also do I have to specify taxation for each state? For VAT and shipping details here's my snippet: private ShippingDetailsType getShippingDetails() { // Shipping details. ShippingDetailsType sd = new ShippingDetailsType(); SalesTaxType salesTax = new SalesTaxType(); ReadSettings rs = new ReadSettings(); rs.GetSettings(); salesTax.SalesTaxPercent = 12f; salesTax.SalesTaxState = "MH"; SalesTaxType s = new SalesTaxType(); salesTax.ShippingIncludedInTax = true; salesTax.ShippingIncludedInTaxSpecified = true; sd.ApplyShippingDiscount = true; AmountType at = new AmountType(); at.Value = 2.8; at.currencyID = CurrencyCodeType.INR; sd.InsuranceFee = at; sd.InsuranceOption = InsuranceOptionCodeType.NotOffered; sd.PaymentInstructions = "These are my instructions."; VATDetailsType vd = new VATDetailsType(); vd.BusinessSeller = false; vd.BusinessSellerSpecified = false; vd.RestrictedToBusiness = false; vd.RestrictedToBusinessSpecified = false; vd.VATID = "VATSNO1234567890"; vd.VATPercent = 12f; vd.VATPercentSpecified = true; vd.VATSite = "None"; sd.ShippingType = ShippingTypeCodeType.Flat; // ShippingServiceOptionsType st1 = new ShippingServiceOptionsType(); sd.SalesTax = salesTax; st1.ShippingService = ShippingServiceCodeType.IN_Express.ToString(); at = new AmountType(); at.Value = 50; at.currencyID = CurrencyCodeType.INR; st1.ShippingServiceAdditionalCost = at; at = new AmountType(); at.Value = 50; at.currencyID = CurrencyCodeType.INR; st1.ShippingServiceCost = at; st1.ShippingServicePriority = 1; at = new AmountType(); at.Value = 1.0; at.currencyID = CurrencyCodeType.INR; st1.ShippingInsuranceCost = at; sd.ShippingServiceOptions = new ShippingServiceOptionsTypeCollection(new ShippingServiceOptionsType[] { st1 }); return sd; } Thank you for you efforts.

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• What platform to use for browser based turn based strategy game

  - by sunwukung

  I want to write a browser based strategy game that can be played by two players in separate locations. The game itself is predominantly turn based. To that end, I want to determine the correct platform on which to build this game. To prevent gamers "gaming" the system, the business logic needs to reside in the server. I could arguably use AJAX for a large part of the games functionality, but at two key points in the game loop, the opposing player can "counter" the current players move. In addition, when it's time for the players to swap, AJAX polling is likely to fall short, so it's starting to look like WebSockets is going to be a requirement to pull this off smoothly. So, the remaining question is regarding the back end. I'd kinda like to build this in Python/Flask - but this is primarily out of wanting to tackle a project with that language, not neccessarily because it's the appropriate tool for the job. The next most likely candidate has got to be NodeJS given it's (apparently) tighter integration with the WebSockets protocol. My question, then, is regarding the best platform on which to pursue this objective.

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• TDD vs. Productivity

  - by Nairou

  In my current project (a game, in C++), I decided that I would use Test Driven Development 100% during development. In terms of code quality, this has been great. My code has never been so well designed or so bug-free. I don't cringe when viewing code I wrote a year ago at the start of the project, and I have gained a much better sense for how to structure things, not only to be more easily testable, but to be simpler to implement and use. However... it has been a year since I started the project. Granted, I can only work on it in my spare time, but TDD is still slowing me down considerably compared to what I'm used to. I read that the slower development speed gets better over time, and I definitely do think up tests a lot more easily than I used to, but I've been at it for a year now and I'm still working at a snail's pace. Each time I think about the next step that needs work, I have to stop every time and think about how I would write a test for it, to allow me to write the actual code. I'll sometimes get stuck for hours, knowing exactly what code I want to write, but not knowing how to break it down finely enough to fully cover it with tests. Other times, I'll quickly think up a dozen tests, and spend an hour writing tests to cover a tiny piece of real code that would have otherwise taken a few minutes to write. Or, after finishing the 50th test to cover a particular entity in the game and all aspects of it's creation and usage, I look at my to-do list and see the next entity to be coded, and cringe in horror at the thought of writing another 50 similar tests to get it implemented. It's gotten to the point that, looking over the progress of the last year, I'm considering abandoning TDD for the sake of "getting the damn project finished". However, giving up the code quality that came with it is not something I'm looking forward to. I'm afraid that if I stop writing tests, then I'll slip out of the habit of making the code so modular and testable. Am I perhaps doing something wrong to still be so slow at this? Are there alternatives that speed up productivity without completely losing the benefits? TAD? Less test coverage? How do other people survive TDD without killing all productivity and motivation?

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• Flash messages in ASP.NET MVC without sessions

  - by Fernando Correia

  I'm developing a web application for Windows Azure using ASP.NET MVC 4. I would like to enforce one restriction in the architecture: do not use Session. To achieve availability on Azure, and since there is no sticky sessions, I would need to store the session data in some central service, probably either SQL Azure or the Caching Service. I would rather avoid sessions on the SQL database to avoid the increased latency, and the caching service on Azure is very expensive for the ammount of memory offered. On the other hand, I would like to have the ability to easily pass Flash-style messages among redirects. TempData is the recommended way to do this, but by default it uses the session object. So I would like to know: Is there an alternative way to use TempData that doesn't require sessions or shared data between servers? Cookies perhaps? Is there a better alternative I'm overlooking?

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• What kinds of demos are good to make for a software engineer job

  - by user23012

  I have created my cv site and sent out my demos for a while now, but most of my demos are either from my course or games related since my course was a games programming course, I was wondering what kind of demos are good to show off my skills in programming in general. These are what i already have Pennies:just a simple game first coursework i did. Compiler:coursework for compiler writing module Pongout: basic a pong game in 68k using colour detection Snake: snake in 68k same thing as the pong Game Cube Maze: gamecube work BeatmyBot: basic Ai Basic plat-former game: 2d game with different types of collision Turing Lambda Simulation: my dissertation Turing machine simulated in Miranda. alpha and Beta reduction,and SKI calculus simulated in the Turing machine. What I am asking here is what kind of demos are good to add or have, i have been looking and have hit a tough spot I cant think of anything to make more than games. so for a general graduate software engineer what types would be good examples? EDIT: since responding to the comments bellow well for what languages well my main one would be C++, followed by Java, Erlang and abit of Haskell

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• Do any languages other than haskell/agda have a hindley-milner type system and type classes?

  - by Jimmy Hoffa

  In pondering what gives Haskell such a layer of mental pain in becoming proficient the main thing I can think of are the Monads, Applicatives, Functors, and gaining an intuition to know how a list or maybe will behave in regards to sequence or alternate or bind etc. But why haven't other languages presented these same concepts given the usefulness of monads/applicatives/etc? It occurs to me, type classes are the key, so the question is: Have any languages other than Haskell/Agda actually implemented type classes in the same or similar way?

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• how to troubleshoot sql server issues

  - by joe

  i have an ASP .net application with sql server database, and i am wondering if you can give your ideas on how to troubleshoot the following issue: i can insert / update / delete from any table, but i have one page that uses transactions to insert into different tables. the c# code is correct and very simple, but it fails. i used the sql profiler to see how my app interacts with the DB, especially that the app is using stored procedures, i can catch the exec procedure statement and run it manually from SSMS and it works fine, but the same stored procedure fails from the application!!! which lead me to think that issue is coming from the user account and settings, i am no expert in sql server and wondering if anyone can explain how to verify the required settings for user account. thanks EDIT: in web.config here is how i reference my connection <connectionStrings> <add name="Conn" connectionString="Data Source=localhost;Initial Catalog=myDB;Persist Security Info=True;User ID=DbUser;Password=password1254_3" providerName="System.Data.SqlClient"> </connectionstring> EDIT: i will try to describe the process here: 1- i begin a transaction 2- i call a stored proc to insert (which succeeds) and return the scope identity ( that will be used in the next step) 3- i call another stored procedure to insert some more info + scope identity from step 2, which is a foreign key here 4- i get error, foreign key violation 5- transaction rolled back, now tables empty again... thanks

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• Feeling a bit... under-challenged in my university course

  - by Corey

  I'm currently a sophomore at my university, majoring in Computer Science. Obviously, there are some programming courses as part of my curriculum. However, I'm feeling very underwhelmed by its progress. I've self-taught myself a lot and like to code in my spare time as a hobby. I'm currently in Computer Science II. I never took CS 1 because it seemed rather basic -- I asked someone in the department if they would override my CS 1 requirement if I passed their final (which I did with flying colors). Anyway, the class is going by quite slowly. It seems like the rest of the class has a hard time understanding some basic concepts, which the professor needs to keep going over to help them understand. Is this normal? Looking at the class schedule, I seem to know everything except for one or two things near the very end of the semester. Is there a different perspective I can look at this through so it doesn't seem so boring?

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• perl comparing 2 data file as array 2D for finding match one to one [migrated]

  - by roman serpa

  I'm doing a program that uses combinations of variables ( combiData.txt 63 rows x different number of columns) for analysing a data table ( j1j2_1.csv, 1000filas x 19 columns ) , to choose how many times each combination is repeated in data table and which rows come from (for instance, tableData[row][4]). I have tried to compile it , however I get the following message : Use of uninitialized value $val in numeric eq (==) at rowInData.pl line 34. Use of reference "ARRAY(0x1a2eae4)" as array index at rowInData.pl line 56. Use of reference "ARRAY(0x1a1334c)" as array index at rowInData.pl line 56. Use of uninitialized value in subtraction (-) at rowInData.pl line 56. Modification of non-creatable array value attempted, subscript -1 at rowInData.pl line 56. nothing This is my code: #!/usr/bin/perl use strict; use warnings; my $line_match; my $countTrue; open (FILE1, "<combiData.txt") or die "can't open file text1.txt\n"; my @tableCombi; while(<FILE1>) { my @row = split(' ', $_); push(@tableCombi, \@row); } close FILE1 || die $!; open (FILE2, "<j1j2_1.csv") or die "can't open file text1.txt\n"; my @tableData; while(<FILE2>) { my @row2 = split(/\s*,\s*/, $_); push(@tableData, \@row2); } close FILE2 || die $!; #function transform combiData.txt variable (position ) to the real value that i have to find in the data table. sub trueVal($){ my ($val) = $_[0]; if($val == 7){ return ('nonsynonymous_SNV'); } elsif( $val == 14) { return '1'; } elsif( $val == 15) { return '1';} elsif( $val == 16) { return '1'; } elsif( $val == 17) { return '1'; } elsif( $val == 18) { return '1';} elsif( $val == 19) { return '1';} else { print 'nothing'; } } #function IntToStr ( ) , i'm not sure if it is necessary) that transforms $ to strings , to use the function <eq> in the third loop for the array of combinations compared with the data array . sub IntToStr { return "$_[0]"; } for my $combi (@tableCombi) { $line_match = 0; for my $sheetData (@tableData) { $countTrue=0; for my $cell ( @$combi) { #my $temp =\$tableCombi[$combi][$cell] ; #if ( trueVal($tableCombi[$combi][$cell] ) eq $tableData[$sheetData][ $tableCombi[$combi][$cell] - 1 ] ){ #if ( IntToStr(trueVal($$temp )) eq IntToStr( $tableData[$sheetData][ $$temp-1] ) ){ if ( IntToStr(trueVal($tableCombi[$combi][$cell]) ) eq IntToStr($tableData[$sheetData][ $tableCombi[$combi][$cell] -1]) ){ $countTrue++;} if ($countTrue==@$combi){ $line_match++; #if ($line_match < 50){ print $tableData[$sheetData][4]." "; #} } } } print $line_match." \n"; }

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• Dependency Checker/ Installer With Java/Ant

  - by jsn

  I need some kind of software to easily roll out code on new servers. I use Apache Ant for builds. However, say I want to set-up a new server fast and my Java program depends on GhostScript, if there any software that can automatically check the computer for it (and then maybe the PATH) and add it if is not there? I have already looked at Maven and Apache Ivy, however, I think these are only for .jar files (from what I saw). Thanks for any help.

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• What's special about currying or partial application?

  - by Vigneshwaran

  I've been reading articles on Functional programming everyday and been trying to apply some practices as much as possible. But I don't understand what is unique in currying or partial application. Take this Groovy code as an example: def mul = { a, b -> a * b } def tripler1 = mul.curry(3) def tripler2 = { mul(3, it) } I do not understand what is the difference between tripler1 and tripler2. Aren't they both the same? The 'currying' is supported in pure or partial functional languages like Groovy, Scala, Haskell etc. But I can do the same thing (left-curry, right-curry, n-curry or partial application) by simply creating another named or anonymous function or closure that will forward the parameters to the original function (like tripler2) in most languages (even C.) Am I missing something here? There are places where I can use currying and partial application in my Grails application but I am hesitating to do so because I'm asking myself "How's that different?" Please enlighten me.

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• Can't understand example using continuations

  - by Matt Fenwick

  I'm reading the r6rs Scheme report and am confused by the explanation of continuations (I find it to be too dense and lacking of examples for a beginner). What is this code doing and how does it evaluate to 4? Why does call/cc want an argument that's a function of one argument? How is call/cc's argument used? (+ 1 (call-with-current-continuation (lambda (escape) (+ 2 (escape 3))))) =? 4 This example is from section 1.11 - Continuations.

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• Application shortcut reappears on restart

  - by Nathan Friesen

  I have an application that I have built a .msi installer for throgh Microsoft Visual Studio 2010. I recently made some updates, including changing the version number and rebuilt the installer with these updates. The installer includes shortcuts on both the desktop and in the Start menu. Running the installer appears to work fine, and both of these shortcuts work. After restarting my computer I've found that the shortcuts are changed to have a Target type of Application (Installs on first use) and the Start In: field is changed to a location that doesn't exist. Once this happens, every time you use that shortcut it tries to install the application again and fails. I have also changed the name of the shortcut that the installer creates. This appears to work, and the shortcut still works after a restart. After the restart, though, the shortcut with the old name that doesn't work also appears on the desktop and in the Start menu. Does anyone have any ideas what I may have set up wrong, or what I need to change to get the shortcuts to be have properly?

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• need some concrete examples on user stories, tasks and how they relate to functional and technical specifications

  - by gideon

  Little heads up, Im the only lonely dev building/planning/mocking my project as I go. Ive come up with a preview release that does only the core aspects of the system, with good business value and I've coded most of the UI as dirty throw-able mockups over nicely abstracted and very minimal base code. In the end I know quite well what my clients want on the whole. I can't take agile-ish cowboying anymore because Im completely dis-organized and have no paper plan and since my clients are happy, things are getting more complex with more features and ideas. So I started using and learning Agile & Scrum Here are my problems: I know what a functional spec is.(sample): Do all user stories and/or scenarios become part of the functional spec? I know what user stories and tasks are. Are these kinda user stories? I dont see any Business Value reason added to them. I made a mind map using freemind, I had problems like this: Actor : Finance Manager Can Add a Financial Plan into the system because well thats the point of it? What Business Value reason do I add for things like this? Example : A user needs to be able to add a blog article (in the blogger app) because..?? Its the point of a blogger app, it centers around that feature? How do I go into the finer details and system definitions: Actor: Finance Manager Action: Adds a finance plan. This adding is a complicated process with lots of steps. What User Story will describe what a finance plan in the system is ?? I can add it into the functional spec under definitions explaining what a finance plan is and how one needs to add it into the system, but how do I get to the backlog planning from there? Example: A Blog Article is mostly a textual document that can be written in rich text in the system. To add a blog article one must...... But how do you create backlog list/features out of this? Where are the user stories for what a blog article is and how one adds/removes it? Finally, I'm a little confused about the relations between functional specs and user stories. Will my spec contain user stories in them with UI mockups? Now will these user stories then branch out tasks which will make up something like a technical specification? Example : EditorUser Can add a blog article. Use XML to store blog article. Add a form to add blog. Add Windows Live Writer Support. That would be agile tasks but would that also be part of/or form the technical specs? Some concrete examples/answers of my questions would be nice!!

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• What is the best way to design a table with an arbitrary id?

  - by P.Brian.Mackey

  I have the need to create a table with a unique id as the PK. The ID is a surrogate key. Originally, I had a natural key, but requirement changes have undermined this idea. Then, I considered adding an auto incrementing identity. But, this presents problems. A. I can't specify my own ID. B. The ID's are difficult to reset. Both of these together make it difficult to copy over this table with new data or move the table across domains, e.g. Dev to QA. I need to refer to these ID's from the front end, JavaScript...so they must not change. So, the only way I am aware of to meet all these challenges is to make a GUID ID. This way, I can overwrite the ID's when I need to or I can generate a new one without concern for order (E.G. an int based id would require I know the last inserted ID). Is a GUID the best way to accomplish my goals? Considering that a GUID is a string and joining on a string is an expensive task, is there a better way?

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• Iphone/Android app – chatroom development – what framework & hosting needs?

  - by MikaelW

  I have some experience regarding IPhone and Android development but I am now struggling to solve a new class of problem: apps that involve a client/server chatroom feature. That is, an app when people can exchange text over the internet, and without having the app to constantly “pull” content from the server. So that problem can’t be solved with a normal php/mysql website, there must be some kind of application running on a server that is able to send message from the server to the phone, rather than having the phone to check for new messages every 10 seconds… So I’m looking for ways to solve the different problems here: What framework should I use on the two sides (phone / server)? It should be some kind of library that doesn’t prevent me to write paid apps. It should also be possible to have the same server for the Iphone and android version of the app. What server / hosting solution do I need with what sort of features, I just have no experience regarding server application that can handle and initiate multiple connections and are hosted on hardware that is always online I tried to find resources online but couldn’t so far, either the libraries had the wrong kind of license/language or I just didn’t understand… Sometimes there were nice tutorial but for different needs such as peer2peer chat over local network… Same with the server and the hosting problem, not sure where to start really, I’m calling for help and I promise I will complete this page with notes about the experience I will get :-) Obviously the ideal would be to find a tutorial I missed that include client code, server code and a free scalable server… That being said, If I see something as good, it probably means that I have eaten the wrong kind of mushroom again… So, failing that, any pointer which might help me toward that quest, would be greatly appreciated. Thanks in advance. Mikael

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• Project Codenames - Yea or Nay?

  - by rmx

  Where I work, most of our projects have (or at least attempt) descriptive, useful names. However we have a few with names that make no sense: I found that an assembly named WiFi which actually has nothing whatsoever to do with wi-fi, but is a codename. When I asked why, I was told that it's to protect company secrets incase some intern has few too many at the pub on Friday and starts chatting about the brand new 'WiFi' project he's been working on. Its clear that some people find enjoyment in finding silly / amusing codenames for their projects (like in this question). My question is: is it really a good idea to use codenames for your projects or are you better off spending the time to decide upon a descriptive name? My opinion is that in the long-run its better to give your projects relevant names. My reasoning is that if you can't think of a decent name, perhaps you don't really know the requirements well enough. I think there are better ways to 'protect company secrets' and I find it quite confusing when the name does not correlate at all with the content. It's just common sense, surely?! So do you use codenames and what the your reasons for or against this seemingly common, yet annoying (to me at least) practice?

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• Difference between jquery.clone() and simple concatenation of string [closed]

  - by Francis Cebu

  Which of the following code samples is faster in generating HTML code using jQuery? Sample 1: var div = $("<div>"); $.each(data,function(count,item){ var Elem = div.clone().addClass("message").html(item.Firstname); $(".container").append(Elem); }); Sample 2: $.each(data,function(count,item){ var Elem = "<div class = 'Elem'>" + item.Firstname + "</div>"; $(".container").append(Elem); });

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• What are your advice, methods, or practices to take out the most from a day on-site at a customer?

  - by Stephane

  We just deployed a large software that affects the way the user work-day looks like in many aspects. It changes a lot of things in the way they interact between eachothers. The developers of the team are taking rounds and spending one day at the customer's site to understand better what is a typical day for our user, and the learning process they go through. In this context, what How would you approach that day, what kind of questions do you ask, how do you observe the user. Are there defined practices that exist? Also what wouldn't you do? Did you have some bad experience out of this?

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• Card deck and sparse matrix interview questions

  - by MrDatabase

  I just had a technical phone screen w/ a start-up. Here's the technical questions I was asked ... and my answers. What do think of these answers? Feel free to post better answers :-) Question 1: how would you represent a standard 52 card deck in (basically any language)? How would you shuffle the deck? Answer: use an array containing a "Card" struct or class. Each instance of card has some unique identifier... either it's position in the array or a unique integer member variable in the range [0, 51]. Shuffle the cards by traversing the array once from index zero to index 51. Randomly swap ith card with "another card" (I didn't remember how this shuffle algorithm works exactly). Watch out for using the same probability for each card... that's a gotcha in this algorithm. I mentioned the algorithm is from Programming Pearls. Question 2: how to represent a large sparse matrix? the matrix can be very large... like 1000x1000... but only a relatively small number (~20) of the entries are non-zero. Answer: condense the array into a list of the non-zero entries. for a given entry (i,j) in the array... "map" (i,j) to a single integer k... then use k as a key into a dictionary or hashtable. For the 1000x1000 sparse array map (i,j) to k using something like f(i, j) = i + j * 1001. 1001 is just one plus the maximum of all i and j. I didn't recall exactly how this mapping worked... but the interviewer got the idea (I think). Are these good answers? I'm wondering because after I finished the second question the interviewer said the dreaded "well that's all the questions I have for now." Cheers!

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• How do you keep cool when production system goes down?

  - by Mag20

  This has happened to most of us... You come to work one day. Everything seems normal: the sun is shining, birds are chirping, but you notice a couple of weird things on your way to work like deja vu with cat in matrix. You get into office, there are a lot of phones ringing, but could be that they are just doing a new sales promotion. You settle in, when you notice a dark cloud hovering over you. It takes you a couple of moments, but you recognize the cloud is your boss. Usually he checks on you every morning with his "Soooo Peeeeter, how about those TCP/IP reports?" routine, but today he forgot everything about common manners and rudely invaded your personal space. No "Good Morning", just some drooling, grunts and curses. He reminds you a bit of neanderthal who is trying to get away from cyber tooth tiger, fear and panic all compressed in a tight ball. You try to decipher the new language that he created since yesterday and you start understanding that something bad happened overnight - production system went down. Now, your system is usually used by clients during regular working hours from 9-5, but for whatever reason you didn't get any alerts on your beeper (for people under 30 - beeper was like a mobile phone that could only ring and tell you who beeped you). Need to remember to charge it next time. So it is 8:45am, the system MUST be up at 9am. Every 10 seconds, your boss lets out yet another curse which communicates to you that another customer is having problems getting into the system. Also several account managers are now hovering over your boss trying to make him understand how clients are REALLY REALLY suffering. Everyone is depending on you to get the system up ASAP and at the same time hinder your progress by constantly distracting you. How do you keep cool in a situation like this?

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