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• Learning AngularJS by Example – The Customer Manager Application

  - by dwahlin

  I’m always tinkering around with different ideas and toward the beginning of 2013 decided to build a sample application using AngularJS that I call Customer Manager. It’s not exactly the most creative name or concept, but I wanted to build something that highlighted a lot of the different features offered by AngularJS and how they could be used together to build a full-featured app. One of the goals of the application was to ensure that it was approachable by people new to Angular since I’ve never found overly complex applications great for learning new concepts. The application initially started out small and was used in my AngularJS in 60-ish Minutes video on YouTube but has gradually had more and more features added to it and will continue to be enhanced over time. It’ll be used in a new “end-to-end” training course my company is working on for AngularjS as well as in some video courses that will be coming out. Here’s a quick look at what the application home page looks like: In this post I’m going to provide an overview about how the application is organized, back-end options that are available, and some of the features it demonstrates. I’ve already written about some of the features so if you’re interested check out the following posts: Building an AngularJS Modal Service Building a Custom AngularJS Unique Value Directive Using an AngularJS Factory to Interact with a RESTful Service Application Structure The structure of the application is shown to the right. The  homepage is index.html and is located at the root of the application folder. It defines where application views will be loaded using the ng-view directive and includes script references to AngularJS, AngularJS routing and animation scripts, plus a few others located in the Scripts folder and to custom application scripts located in the app folder. The app folder contains all of the key scripts used in the application. There are several techniques that can be used for organizing script files but after experimenting with several of them I decided that I prefer things in folders such as controllers, views, services, etc. Doing that helps me find things a lot faster and allows me to categorize files (such as controllers) by functionality. My recommendation is to go with whatever works best for you. Anyone who says, “You’re doing it wrong!” should be ignored. Contrary to what some people think, there is no “one right way” to organize scripts and other files. As long as the scripts make it down to the client properly (you’ll likely minify and concatenate them anyway to reduce bandwidth and minimize HTTP calls), the way you organize them is completely up to you. Here’s what I ended up doing for this application: Animation code for some custom animations is located in the animations folder. In addition to AngularJS animations (which are defined using CSS in Content/animations.css), it also animates the initial customer data load using a 3rd party script called GreenSock. Controllers are located in the controllers folder. Some of the controllers are placed in subfolders based upon the their functionality while others are placed at the root of the controllers folder since they’re more generic:   The directives folder contains the custom directives created for the application. The filters folder contains the custom filters created for the application that filter city/state and product information. The partials folder contains partial views. This includes things like modal dialogs used in the application. The services folder contains AngularJS factories and services used for various purposes in the application. Most of the scripts in this folder provide data functionality. The views folder contains the different views used in the application. Like the controllers folder, the views are organized into subfolders based on their functionality:   Back-End Services The Customer Manager application (grab it from Github) provides two different options on the back-end including ASP.NET Web API and Node.js. The ASP.NET Web API back-end uses Entity Framework for data access and stores data in SQL Server (LocalDb). The other option on the back-end is Node.js, Express, and MongoDB.   Using the ASP.NET Web API Back-End To run the application using ASP.NET Web API/SQL Server back-end open the .sln file at the root of the project in Visual Studio 2012 or higher (the free Express 2013 for Web version is fine). Press F5 and a browser will automatically launch and display the application. Using the Node.js Back-End To run the application using the Node.js/MongoDB back-end follow these steps: In the CustomerManager directory execute 'npm install' to install Express, MongoDB and Mongoose (package.json). Load sample data into MongoDB by performing the following steps: Execute 'mongod' to start the MongoDB daemon Navigate to the CustomerManager directory (the one that has initMongoCustData.js in it) then execute 'mongo' to start the MongoDB shell Enter the following in the mongo shell to load the seed files that handle seeding the database with initial data: use custmgr load("initMongoCustData.js") load("initMongoSettingsData.js") load("initMongoStateData.js") Start the Node/Express server by navigating to the CustomerManager/server directory and executing 'node app.js' View the application at http://localhost:3000 in your browser. Key Features The Customer Manager application certainly doesn’t cover every feature provided by AngularJS (as mentioned the intent was to keep it as simple as possible) but does provide insight into several key areas: Using factories and services as re-useable data services (see the app/services folder) Creating custom directives (see the app/directives folder) Custom paging (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Custom filters (see app/filters) Showing custom modal dialogs with a re-useable service (see app/services/modalService.js) Making Ajax calls using a factory (see app/services/customersService.js) Using Breeze to retrieve and work with data (see app/services/customersBreezeService.js). Switch the application to use the Breeze factory by opening app/services.config.js and changing the useBreeze property to true. Intercepting HTTP requests to display a custom overlay during Ajax calls (see app/directives/wcOverlay.js) Custom animations using the GreenSock library (see app/animations/listAnimations.js) Creating custom AngularJS animations using CSS (see Content/animations.css) JavaScript patterns for defining controllers, services/factories, directives, filters, and more (see any JavaScript file in the app folder) Card View and List View display of data (see app/views/customers/customers.html and app/controllers/customers/customersController.js) Using AngularJS validation functionality (see app/views/customerEdit.html, app/controllers/customerEditController.js, and app/directives/wcUnique.js) More… Conclusion I’ll be enhancing the application even more over time and welcome contributions as well. Tony Quinn contributed the initial Node.js/MongoDB code which is very cool to have as a back-end option. Access the standard application here and a version that has custom routing in it here. Additional information about the custom routing can be found in this post.

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• Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

  - by Pinal Dave

  This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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• Oracle Unveils Oracle’s Primavera Inspire for SAP 8.0

  - by Sylvie MacKenzie, PMP

  “To successfully manage large capital projects and maintenance operations, organizations need clear visibility into materials, resources, schedule and financial information,” said Yasser Mahmud, vice president, Oracle’s Primavera Global Business Unit. “With the enhancements delivered in Oracle’s Primavera Inspire for SAP 8.0, partners and customers can benefit from an integrated solution that not only reduces risk, but also helps ensure that projects are completed on-time and within budget. This combination simplifies management and extends customers’ investments in existing SAP project management modules.” Read all about the new release at http://www.oracle.com/us/corporate/press/1666350?sc=OPR-TW

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• Sep 10 Week - I'll be on the West Coast Speaking in Irvine and San Fran

  - by RickHeiges

  In my role as a Solutions Architect for Scalability Experts, I often get to present to customers about the work that we performed. Unfortunately, this is often on short notice and I can't coordinate a trip to participate in a User Group Meeting. Next week, I was able to coordinate my west coast trip to be able to present. I am heading to Irvine at the MTC on Sepember 11 and San Francisco at the MSFT offices on Sep 13 to speak to customers who want to learn more about SQL Server 2012.To register for...(read more)

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• Understanding Oracle Fusion Architecture and Fusion Middleware

  Podcasting from Oracle OpenWorld 'Applications Day,' SVP Applications Strategy Jesper Andersen and SVP Applications Technology Cliff Godwin jointly explain the components-based nature of Fusion Architecture, its Fusion Middleware underpinnings, and why Oracle customers (and non-customers) should care.

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• Why It Is So Important to Know Your Customer

  - by Christie Flanagan

  Over the years, I endured enough delayed flights, air turbulence and misadventures in airport security clearance to watch my expectations for the air travel experience fall to abysmally low levels. The extent of my loyalty to any one carrier had more to do with the proximity of the airport parking garage to their particular gate than to any effort on the airline’s part to actually earn and retain my business. That all changed one day when I found myself at the airport hoping to catch a return flight home a few hours earlier than expected, using an airline I had flown with for the first time just that week.  When you travel regularly for business, being able to catch a return flight home that’s even an hour or two earlier than originally scheduled is a big deal. It can mean the difference between having a normal evening with your family and having to sneak in like a cat burglar after everyone is fast asleep. And so I found myself on this particular day hoping to catch an earlier flight home. I approached the gate agent and was told that I could go on standby for their next flight out. Then I asked how much it was going to cost to change the flight, knowing full well that I wouldn’t get reimbursed by my company for any change fees. “Oh, there’s no charge to fly on standby,” the gate agent told me. I made a funny look. I couldn’t believe what I was hearing. This airline was going to let my fly on standby, at no additional charge, even though I was a new customer with no status or points. It had been years since I’d seen an airline pass up a short term revenue generating opportunity in favor of a long term loyalty generating one.  At that moment, this particular airline gained my loyal business. Since then, this airline has had the opportunity to learn a lot about me. They know where I live, where I fly from, where I usually fly to, and where I like to sit on the plane. In general, I’ve found their customer service to be quite good whether at the airport, via call center and even through social channels. They email me occasionally, and when they do, they demonstrate that they know me by promoting deals for flights from where I live to places that I’d be interested in visiting. And that’s part of why I’m always so puzzled when I visit their website.Does this company with the great service, customer friendly policies, and clean planes demonstrate that they know me at all when I visit their website? The answer is no. Even when I log in using my loyalty program credentials, it’s pretty obvious that they’re presenting the same old home page and same old offers to every single one of their site visitors. I mean, those promotional offers that they’re featuring so prominently  -- they’re for flights that originate thousands of miles from where I live! There’s no way I’d ever book one of those flights and I’m sure I’m not the only one of their customers to feel that way.My reason for recounting this story is not to pick on the one customer experience flaw I've noticed with this particular airline, in fact, they do so many things right that I’ll continue to fly with them. But I did want to illustrate just how glaringly obvious it is to customers today when a touch point they have with a brand is impersonal, unconnected and out of sync. As someone who’s spent a number of years in the web experience management and online marketing space, it particularly peeves me when that out of sync touch point is a brand’s website, perhaps because I know how important it is to make a customer’s online experience relevant and how many powerful tools are available for making a relevant experience a reality. The fact is, delivering a one-size-fits-all online customer experience is no longer acceptable or particularly effective in today’s world. Today’s savvy customers expect you to know who they are and to understand their preferences, behavior and relationship with your brand. Not only do they expect you to know about them, but they also expect you to demonstrate this knowledge across all of their touch points with your brand in a consistent and compelling fashion, whether it be on your traditional website, your mobile web presence or through various social channels.Delivering the kind of personalized online experiences that customers want can have tremendous business benefits. This is not just about generating feelings of goodwill and higher customer satisfaction ratings either. More relevant and personalized online experiences boost the effectiveness of online marketing initiatives and the statistics prove this out. Personalized web experiences can help increase online conversion rates by 70% -- that’s a huge number.1  And more than three quarters of consumers indicate that they’ve made additional online purchases based on personalized product recommendations.2Now if only this airline would get on board with delivering a more personalized online customer experience. I’d certainly be happier and more likely to spring for one of their promotional offers. And by targeting relevant offers on their home page to appropriate segments of their site visitors, I bet they’d be happier and generating additional revenue too. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}  ***** If you're interested in hearing more perspectives on the benefits of demonstrating that you know your customers by delivering a more personalized experience, check out this white paper on creating a successful and meaningful customer experience on the web.  Also catch the video below on the business value of CX in attracting new customers featuring Oracle's VP of Customer Experience Strategy, Brian Curran. 1 Search Engine Watch 2 Marketing Charts

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• Using Table-Valued Parameters in SQL Server

  - by Jesse

  I work with stored procedures in SQL Server pretty frequently and have often found myself with a need to pass in a list of values at run-time. Quite often this list contains a set of ids on which the stored procedure needs to operate the size and contents of which are not known at design time. In the past I’ve taken the collection of ids (which are usually integers), converted them to a string representation where each value is separated by a comma and passed that string into a VARCHAR parameter of a stored procedure. The body of the stored procedure would then need to parse that string into a table variable which could be easily consumed with set-based logic within the rest of the stored procedure. This approach works pretty well but the VARCHAR variable has always felt like an un-wanted “middle man” in this scenario. Of course, I could use a BULK INSERT operation to load the list of ids into a temporary table that the stored procedure could use, but that approach seems heavy-handed in situations where the list of values is usually going to contain only a few dozen values. Fortunately SQL Server 2008 introduced the concept of table-valued parameters which effectively eliminates the need for the clumsy middle man VARCHAR parameter. Example: Customer Transaction Summary Report Let’s say we have a report that can summarize the the transactions that we’ve conducted with customers over a period of time. The report returns a pretty simple dataset containing one row per customer with some key metrics about how much business that customer has conducted over the date range for which the report is being run. Sometimes the report is run for a single customer, sometimes it’s run for all customers, and sometimes it’s run for a handful of customers (i.e. a salesman runs it for the customers that fall into his sales territory). This report can be invoked from a website on-demand, or it can be scheduled for periodic delivery to certain users via SQL Server Reporting Services. Because the report can be created from different places and the query to generate the report is complex it’s been packed into a stored procedure that accepts three parameters: @startDate – The beginning of the date range for which the report should be run. @endDate – The end of the date range for which the report should be run. @customerIds – The customer Ids for which the report should be run. Obviously, the @startDate and @endDate parameters are DATETIME variables. The @customerIds parameter, however, needs to contain a list of the identity values (primary key) from the Customers table representing the customers that were selected for this particular run of the report. In prior versions of SQL Server we might have made this parameter a VARCHAR variable, but with SQL Server 2008 we can make it into a table-valued parameter. Defining And Using The Table Type In order to use a table-valued parameter, we first need to tell SQL Server about what the table will look like. We do this by creating a user defined type. For the purposes of this stored procedure we need a very simple type to model a table variable with a single integer column. We can create a generic type called ‘IntegerListTableType’ like this: CREATE TYPE IntegerListTableType AS TABLE (Value INT NOT NULL) Once defined, we can use this new type to define the @customerIds parameter in the signature of our stored procedure. The parameter list for the stored procedure definition might look like: 1: CREATE PROCEDURE dbo.rpt_CustomerTransactionSummary 2: @starDate datetime, 3: @endDate datetime, 4: @customerIds IntegerListTableTableType READONLY   Note the ‘READONLY’ statement following the declaration of the @customerIds parameter. SQL Server requires any table-valued parameter be marked as ‘READONLY’ and no DML (INSERT/UPDATE/DELETE) statements can be performed on a table-valued parameter within the routine in which it’s used. Aside from the DML restriction, however, you can do pretty much anything with a table-valued parameter as you could with a normal TABLE variable. With the user defined type and stored procedure defined as above, we could invoke like this: 1: DECLARE @cusomterIdList IntegerListTableType 2: INSERT @customerIdList VALUES (1) 3: INSERT @customerIdList VALUES (2) 4: INSERT @customerIdList VALUES (3) 5:  6: EXEC dbo.rpt_CustomerTransationSummary 7: @startDate = '2012-05-01', 8: @endDate = '2012-06-01' 9: @customerIds = @customerIdList   Note that we can simply declare a variable of type ‘IntegerListTableType’ just like any other normal variable and insert values into it just like a TABLE variable. We could also populate the variable with a SELECT … INTO or INSERT … SELECT statement if desired. Using The Table-Valued Parameter With ADO .NET Invoking a stored procedure with a table-valued parameter from ADO .NET is as simple as building a DataTable and passing it in as the Value of a SqlParameter. Here’s some example code for how we would construct the SqlParameter for the @customerIds parameter in our stored procedure: 1: var customerIdsParameter = new SqlParameter(); 2: customerIdParameter.Direction = ParameterDirection.Input; 3: customerIdParameter.TypeName = "IntegerListTableType"; 4: customerIdParameter.Value = selectedCustomerIds.ToIntegerListDataTable("Value");   All we’re doing here is new’ing up an instance of SqlParameter, setting the pamameters direction, specifying the name of the User Defined Type that this parameter uses, and setting its value. We’re assuming here that we have an IEnumerable<int> variable called ‘selectedCustomerIds’ containing all of the customer Ids for which the report should be run. The ‘ToIntegerListDataTable’ method is an extension method of the IEnumerable<int> type that looks like this: 1: public static DataTable ToIntegerListDataTable(this IEnumerable<int> intValues, string columnName) 2: { 3: var intergerListDataTable = new DataTable(); 4: intergerListDataTable.Columns.Add(columnName); 5: foreach(var intValue in intValues) 6: { 7: var nextRow = intergerListDataTable.NewRow(); 8: nextRow[columnName] = intValue; 9: intergerListDataTable.Rows.Add(nextRow); 10: } 11:  12: return intergerListDataTable; 13: }   Since the ‘IntegerListTableType’ has a single int column called ‘Value’, we pass that in for the ‘columnName’ parameter to the extension method. The method creates a new single-columned DataTable using the provided column name then iterates over the items in the IEnumerable<int> instance adding one row for each value. We can then use this SqlParameter instance when invoking the stored procedure just like we would use any other parameter. Advanced Functionality Using passing a list of integers into a stored procedure is a very simple usage scenario for the table-valued parameters feature, but I’ve found that it covers the majority of situations where I’ve needed to pass a collection of data for use in a query at run-time. I should note that BULK INSERT feature still makes sense for passing large amounts of data to SQL Server for processing. MSDN seems to suggest that 1000 rows of data is the tipping point where the overhead of a BULK INSERT operation can pay dividends. I should also note here that table-valued parameters can be used to deal with more complex data structures than single-columned tables of integers. A User Defined Type that backs a table-valued parameter can use things like identities and computed columns. That said, using some of these more advanced features might require the use the SqlDataRecord and SqlMetaData classes instead of a simple DataTable. Erland Sommarskog has a great article on his website that describes when and how to use these classes for table-valued parameters. What About Reporting Services? Earlier in the post I referenced the fact that our example stored procedure would be called from both a web application and a SQL Server Reporting Services report. Unfortunately, using table-valued parameters from SSRS reports can be a bit tricky and warrants its own blog post which I’ll be putting together and posting sometime in the near future.

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• SQL Server 2008 R2 still requires a trace flag for Lock Pages in Memory

  - by AaronBertrand

  Almost two years ago, I blogged that Lock Pages in Memory was finally available to Standard Edition customers (Enterprise Edition customers had long been deemed smart enough to not abuse this feature). In addition to applying a cumulative update (2005 SP3 CU4 or 2008 SP1 CU2), in order to take advantage of LPIM, you also had to enable trace flag 845. Since the trace flag isn't documented for SQL Server 2008 R2, several of us in the community assumed that it was no longer required (since it was introduced...(read more)

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• JD Edwards Delivers Once Again with Significant Announcements

  Listen to Lenley Hensarling, JD Edwards Group Vice President,talk about the significant JD Edwards announcements made during Oracle OpenWorld 2008.Lenley will highlight how JD Edwards’ customers can benefit from the latest product releases from EnterpriseOne and World,discuss the wave of companies who are upgrading to the most recent JD Edwards releases to take advantage of an array of industry specific enhancements,and elaborate on JD Edwards’ strategy about integrating to other Oracle solutions,bringing continuous value to customers.

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• Don’t Miss The Top Exastack ISV Headlines – Week Of June 5

  - by Roxana Babiciu

  Smartsoft's OCEAN Payment Processing Solution achieves Oracle Exadata Optimized status. "Performance is the most important issue for our success in the market and running OCEAN on the Oracle Exadata Database Machine provides customers with extreme performance.” – Learn more Banking solution FORBIS Ltd’s FORPOST achieves Oracle Exadata, Exalogic and SuperCluster Ready Status. “We are glad to offer our current and future customers the newest features provided by Oracle Engineered Systems to achieve maximum reliability and speed operation.” – Learn more

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• Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

  - by Cinzia Mascanzoni

  For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to partners and customers. Registration for the live event begins at 5pm GMT, 6pm CET.

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• Oracle Database In-Memory Launch Featuring Larry Ellison – June 10

  - by Roxana Babiciu

  For more than three-and-a-half decades, Oracle has defined database innovation. With our market-leading technologies, customers have been able to out-think and out-perform their competition. Soon they will be able to do that even faster. At a live launch event and simultaneous webcast, Larry Ellison will reveal the future of the database. Promote this strategic event to customers. Registration for the live event begins at 9am PT.

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• Engagement: Don’t Forget Your Employees!

  - by Kellsey Ruppel

  By Mark Brown, Sr. Director, Oracle WebCenter  This week we want to focus on Employee Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”.  A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful their experience was. But what about those who are providing those services, those who design and make those goods; why is it that all too often they are left out of conversations concerning engagement? In fact, it is critical that we consider our employees as customers since they are using internal systems that run your organization the same way customers use external systems. Studies have shown that an organization in which the employees feel “engaged” or better able to make decisions, do their jobs, and are connected to their peers have better return to their stakeholders. (shareholders).  On the surface this seems obvious, happy employees are more productive employees. But it leads to the question – how many of our existing policies, systems and processes are actually reducing that level of engagement? Let’s look at a couple examples. If posting new information that may be of great value to everyone in the larger organization is hard to do because we use an antiquated system, then we’re making it hard to share and increasing the potential for duplicate work. If it is not trivially obvious how to create and publish this post, then chances are very high that I’ll put it on the bottom of my queue. And finally, when critical information is spread across various systems, intranet sites, workgroups and peoples inboxes, then it is very hard to learn and grow from that information.  These may sound trivial, but how often do we push things off not because it is intellectually challenging, we may have the answer at our fingertips, but because it is hard to make that information readily available.  If an engaged employee is a productive employee, then what can we do to increase their level of engagement? We can start by looking for opportunities to provide self-documenting self-service solutions. Our newer employees grew up using simplified web interfaces everyday and they loathe calling a help-desk unless it is the last resort. Sadly, many of our enterprise applications have not kept pace and we all still have processes that are based on sending an email -- like discount approvals, vacation requests, or even offer-letter approvals.   My suggestion is to pick one highly visible, high-impact process where employees are either reticent to execute on the process or openly complain about how cumbersome it is and look at the mechanism for that process. If there are better ways, streamlined steps, better UIs that could be done, then you have a candidate to reconfigure that process and make it more engaging. Looking to better engage your employees? Start here!

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• Comparing Standard Editions of SQL Server

  - by RickHeiges

  Recently, I've been speaking with customers about upgrading SQL Server. At times, some customers have a lot of Standard Edition SQL Server 2005 / 2008 / 2008R2 in their organization and they want to see the features they get when upgrading to SQL Server 2012. Last week, I sent out some tweets to the #sqlhelp hashtag to see if someone has already put together a document or blog post about comparing the Standard Editions. I was unable to discover anything out there that really focuses just on Standard...(read more)

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• SQL Server 2008 R2 still requires a trace flag for Lock Pages in Memory

  - by AaronBertrand

  Almost two years ago, I blogged that Lock Pages in Memory was finally available to Standard Edition customers (Enterprise Edition customers had long been deemed smart enough to not abuse this feature). In addition to applying a cumulative update (2005 SP3 CU4 or 2008 SP1 CU2), in order to take advantage of LPIM, you also had to enable trace flag 845. Since the trace flag isn't documented for SQL Server 2008 R2, several of us in the community assumed that it was no longer required (since it was introduced...(read more)

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• Oracle and Eloqua Welcome Compendium’s Content Marketing

  - by Mike Stiles

  Yesterday, Oracle announced its acquisition of Compendium, a cloud-based content marketing provider that helps companies plan, produce and deliver engaging content across multiple channels throughout their customers' lifecycle. Why? Because every part of the above paragraph speaks to where modern marketing is and where it’s headed. Customers have now been empowered, thanks to the Internet and particularly social, with access to almost limitless amounts of information about companies and products. This includes the especially influential voices of friends and objective acquaintances that have experience with the product or brand. With mobile, this info is available instantly in the palm of their hand. All of this research and influence mind you, is taking place long before a prospect will ever engage with the brand itself or one of its sales reps. So how does a brand effectively insert itself into these conversations and this flow of the customer journey? Now, more than ever, marketers must deliver relevant and engaging content across multiple channels and throughout the entire customer journey to be useful, helpful, and influential. Compendium has a data-driven content marketing platform that lines up relevant content with customer data and personas so brands can accelerate the conversion of prospects. Now think about combining that with the Oracle Eloqua Marketing Cloud, part of Oracle's comprehensive CX solution. Marketers will be able to automate content delivery across channels by aligning persona-based content with customers' digital body language. Better customer engagement, improved sales lead quality, better return on marketing investment, and higher customer loyalty. Now we’re talking. Does data-driven content marketing have an impact? Compendium customer CVENT is a SaaS company specializing in meetings management tech. They wanted to increase leads & ad performance on their blog and dramatically increase their content. They also wanted to manage the creation, workflow, promotion and distribution of that content. With Compendium, CVENT created over 9,000 content elements, and sales-ready leads grew 325%. So Oracle Eloqua helps you target audiences, know buyers, and automate multi-channel marketing campaigns. Compendium lets you plan, publish, manage and measure content across content types and channels. Now kick it up yet another notch with Oracle’s Analytics, Big Data and Social solutions, and you’re using your marketing dollars to reach the right people in the right place at the right time with the right content. And as if that weren’t enough, your customers will love you for it. @mikestiles

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• An Update on JD Edwards EnterpriseOne Products

  Gary Grieshaber, Director of Product Strategy for EnterpriseOne, speaks with Cliff about the new Lifetime Support Option that was announced at OOW, the future of EnterpriseOne and what he recommends customers who are running EnterpriseOne Xe or 8 releases do today. Gary also chats with Cliff about the highlights of the 8.95 release and what the certification for the Oracle Fusion middleware means to the customers using EnterpriseOne Tools.

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• How to Create a Home Business Website

  Learn to Create Home Business Web Site pages that attract customers like flies to honey. Magnetize your web pages so that they will get and keep customers like iron filings to a strong magnet.

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• MDM Poised for Growth

  - by david.butler(at)oracle.com

  David Nixon, an Oracle colleague of mine, was doing some research on MDM the other day. He came up with some well founded insights that I thought I’d share with you. Gartner recently published a note asking “Should Organizations Using ERP 'Do' Master Data Management?”  It may seem a bit strange but that’s a question Gartner has been asked by a number of companies as organizations are beginning to understand the importance of data governance and data stewardship.  That’s because ERP Suites typically “focus on integrating their own applications within suites, but have little interest in making their suites interoperate with the applications or suites of other vendors.”  Therefore, Gartner is advising customers that “have deployed or plan to support multiple packaged application suites (even from the same vendor) that have different semantic data and/or process models” to add an MDM solution. And it appears that customers are taking note.  In a more recent note entitled “Search Analytics Trends: Master Data Management”, Gartner noted that MDM searches on gartner.com in November 2010 “were 300% higher than [in] May 2009, indicating the increased interest an importance that businesses are placing on MDM.”  Why the increased interest?  Moving towards a single version of the truth is a familiar theme, but customers are talking more about the underlying business value that this enables.  For example, businesses are talking about the need to fix master data before they can successfully move forward on SOA initiatives.  And the growing demands for compliance continue to be a major driver.  In short, companies are talking more about specific and tangible business value, and they are looking for help creating business cases for an MDM initiative. Why This Matters Gartner’s notes make three things clear.  First, MDM is poised for growth as organizations gain a greater understanding for it and the need they have.  Many are still sorting it out, but the demand is growing and is sure to rise.  Second, any organization with a heterogeneous computing environment should invest in MDM.  Even solutions from the same vendor may have different data models and could benefit from MDM.  But the key to growth, or which vendors will benefit the most from it, is the third and perhaps most critical point: companies need help with the business case for MDM. Oracle can help your organization build a compelling business case for MDM. We have seen our 1100+ MDM customers gain competitive advantages in a wide variety of implementations. Give us a ring.

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• &ldquo;Our Users are Doing Something Surprising&rdquo;&hellip; but what?

  - by antonio romero

  I’ve just started a discussion on the OWB Linkedin Group based on a blog post from Laura Klein’s “Users Know” blog, entitled “Your Users are Doing Something Surprising”… As a PM I found the post thought-provoking and a good reminder to learn from our customers: ...You may have written user stories and work flows... But you know who didn’t read your user stories? That’s right: your users. The result? Somewhere out there, a whole lot of your users are doing something totally unexpected with your product.... Your customers want to do something with your product so badly that they’re going out of their way to come up with clever ways to do it on their own. There are three excellent reasons for you to know what your customers are actually doing with your product: So you know if you are missing an opportunity to pivot your product or marketing So you know if you are missing an important feature So you don’t accidentally destroy a commonly used workaround or "unplanned feature" Truer words were rarely blogged. In fact just in the last few weeks I have had several "users" (some customers, and some internal to Oracle, in fact) turn up having built unexpected but powerful things around OWB, because it has such extensibility mechanisms built into it: OMB*Plus, the old Java APIs back before 10.2, and now the code template/knowledge module framework OWB shares with ODI. Some of our external users show astounding knowledge of how to make OWB really sing. (We hope to feature case studies from several of them over the course of the year on the OWB blog.) My question to all of you: can you identify things you have done or are doing with OWB or that you depend on in it that you think would come as a surprise to us? This could be either some development so advanced as to leave us all gob-smacked, or just some common (to you) thing that you use it for that you find enormously valuable but that you think is a bit off the theoretical "main line" use case of loading data warehouses. I invite the readers of this blog to come visit the OWB and ODI LinkedIn group and share their unusual applications of OWB or the very ordinary-looking features that you don’t want us to forget or would like us to extend. Your anecdotes will impress the crowd and will also help shape future data integration products from Oracle... Come on, surprise us. :)

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• Manufacturing Leadership 2011 Awards Event, Oracle Winners!

  - by stephen.slade(at)oracle.com

  Ready to Revolutionize Manufacturing?During the annual Manufacturing Leadership 2011 awards event, over 20 Oracle customers will be receiving leadership awards in various categories for mastery in applications, technology and/or innovation. Held at the Breakers Hotel in Palm Beach May 6-9, Oracle will sponsor exhibits and speaking engagements as well as hosting customers and prospects at the event.If you are in manufacturing and want to achieve the upper quartile of performance, up with the best-in-class performers, this is the event you should consider attending. Four time Superbowl champion quarterback Terry Bradshaw will be the Keynote speaker.Event Link: http://blog.managingautomation.com/summit/

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• Some Keyword Optimization Tips For Your Work From Home

  Part of search engine optimization or SEO is keyword optimization. We optimize our keywords for our website because these words or phrases are the ones that will link us to our customers or target audience. By typing these keywords in the search box of popular search engines, customers are able to find us, our website and of course, our business or work from home.

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• Oracle Database 11g Release 2: Optimized for SAP

  - by jenny.gelhausen

  With the release of Oracle Database 11g Release 2 Enterprise Edition, Oracle has further enhanced its long-standing commitment to joint Oracle and SAP AG customers. Get more details on the release. The Oracle Database Insider sat down with Gerhard Kuppler, senior director Corporate SAP Account at Oracle, to find out just how much Oracle Database 11g Release 2 can impact SAP customers. Check out the interview details.

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• I still think Twitter is dead &hellip; but

  - by Randy Walker

  Twitter finally hit the mainstream about 8 months ago, but I’ve been saying for a couple of years now, without a real way for the company to earn money, what’s the future fate of Twitter?  On the personal side, where is the real value for the users?  For the most part, Twitter has replaced most people’s IM (instant messaging), at least in the technology circles I run in.  It still has value for users as a communication tool.  But I see it more as a fad.  My prediction is over the next 6 months we’ll start seeing a usage drop (if we haven’t already started to see it). On the business side, how does Twitter make money?  It doesn’t.  If you use the text messaging capabilities, you see a few ads.  But most smart phone and PC users, won’t ever see them.  I still think Twitter has the best chance to make money by forcing the “collectors” to pay money.  You know what I mean by “collector”, those people that collect tons of followers or friends.  If Twitter caps the number of followers and makes you pay to have more, would you?  The normal twitter user doesn’t have that many followers, and this is where my title comes in … BUT The financial value for Twitter is really seen through businesses connecting with their customers.  I’ve seen 3 effective ways this has been accomplished. 1. Giving your customers a coupon or announcing a sale My favorite is @amazonmp3, Being a huge music lover, I get notified when they put music on sale. Various restaurants like @ruthschris_ARK will let their favorite customers know about certain specials @BluefinMemphis I was traveling through Memphis once looking for a sushi restaurant when they had %50 off if we mentioned we saw them on Twitter.  It was their first attempt at trying to encourage customers in the door, and after talking with the management, it was a huge success 2. Giveaways @namecheap Several companies have started huge marketing campaigns, but my favorite is watching companies post trivia questions, and the first person to respond wins a prize. 3. Responding to Customer Complaints I once posted a complaint about American Express (a company that I have slowly come to really dislike) but they actually had someone contact me to try and resolve the issue.  I give them credit for paying attention, but still dislike them for their horrible credit practices.

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• RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

  - by Richard Lefebvre

  ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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