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  • Get Proactive: automatischer Support bietet Vorteile

    - by A&C Redaktion
    „Proaktiv“, das bedeutet soviel wie: handeln statt abwarten, Initiative statt Reaktion. So möchte auch die Aktion „Get Proactive“ für Oracle Premier Support Kunden einen vorausschauenden, offensiven Umgang mit Support-Fällen fördern. Die automatisierte Unterstützung der Systeme, die Oracle Partner und Kunden einen deutlichen Vorsprung vor der Konkurrenz verschaffen kann, umfasst drei Bereiche: Sie heißen Prevent, Resolve und Upgrade. „Prevent“ umfasst alle Maßnahmen der Vorsorge: Deren Ziel ist es, ein mögliches Problem aufzudecken und zu lösen, noch bevor es es sich negativ auswirkt. So können beispielsweise produktbezogene Security Alerts zugeschickt werden, ebenso auf das jeweilige System zugeschnittene Patch-Empfehlungen und Risiko-Warnungen. „Resolve“ steht für den Anspruch, auftretende Probleme schneller und zielgerichtet zu lösen. Notwendig sind dafür die passenden Diagnosetools und -maßnahmen. Spezifische Informationen für individuelle Systeme stehen im Product Information Center zur Verfügung. Zudem helfen Auto-Detect-Werkzeuge dabei, Lösungen für bekannte Probleme zu finden. Wertvolle Hinweise bieten auch die Partner und User in der Online Support Community und natürlich die umfangreiche Wissensbasis in MOS. „Upgrade“ bündelt, wie der Name schon sagt, Schritte zur Risikominimierung durch Unterstützung beim Upgrade. Jeder kann dabei selbst die jeweilige Umgebung auf zertifizierte Produkte prüfen. Tipps und Tricks verrät der Upgrade Advisor mit Best Practices für verschiedenste Produkte, Prozesse und Versionen. Der Patch- und Upgrade-Plan erleichtert die Systemupgrade-Planung. Detaillierte Informationen finden Sie auf den Oracle-Support-Webseiten – geben Sie einfach „Get Proactive“ in die Suchmaske ein.

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  • IE6 Support - When to drop it? [closed]

    - by Scott Brown
    Possible Duplicate: Should I bother supporting IE6? I'm thinking about IE6 support and when to give up on it. Do you have a percentage of total visitors figure in mind for when to drop support? Would you let a trend develop past this figure or are you just going take the first opportunity? I've seen a 44% drop in IE6 visitors in the past 12 months from 23%(ish) of visitors down to 13%(ish). Even if it was 5% it still seems too early to drop support to me (it's still 1 in every 20 users). What are people's thoughts on this?

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  • Product Support Webcast for Existing Customers: WebCenter Content 11.1.1.8 Overview and Support Information

    - by John Klinke
    Register for our upcoming Advisor Webcast 'WebCenter Content 11.1.1.8 Overview and Support Information' scheduled for 11am Eastern, November 21, 2013 (10am Central, 9am Mountain, 8am Pacific, 17:00 Europe Time (Paris, GMT+01:00)).This 1-hour session is recommended for technical and functional users who have installed or plan to upgrade to WebCenter Content 11.1.1.8 or would just like more information on the latest release.Topics will include: Overview of new features and enhancements Installation of the new WebCenter Content web UI Upgrading from older WebCenter Content versions Support issues including latest patches Roadmap of proposed additional features Make sure you register and mark this date on your calendar. Register at: https://oracleaw.webex.com/oracleaw/onstage/g.php?d=590991341&t=aOnce the host approves your request, you will receive a confirmation email with instructions for joining the call on November 21st.

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  • WWDC and Tech Ed: A Tale of Two DevCons

    - by andrewbrust
    Next week marks the first full week of June.  Summer will feel in full swing and it will be a pretty big season for technology.  In seeming acknowledgement of that very fact, both Apple and Microsoft will be holding large developers conferences starting Monday.  Apple will hold its annual Worldwide Developers Conference (WWDC) in lovely San Francisco and Microsoft will hold its Tech Ed conference in muggy, oil-laden yet soulful New Orleans.  A brief survey of each show reveals much about the differences in each company’s offerings, strategy, and approach to customers and partners. In the interest of full disclosure, I must explain that I will be speaking at Microsoft’s Tech Ed show, and have done so, on and off, since 2003.  I have never been to an Apple conference and, as readers of this blog may know, I acquired my first ever Apple product 2 months ago when I bought an iPad on the day of that product’s launch.  I think I have keen insights into Microsoft’s conference.  My ability to comment on Apple’s event ranges somewhere between backseat driver and naive observer.  Just so you know. Although both shows cater to their respective company’s developers, there are a number of differences in the events’ purposes and content approaches.  First off, let’s consider each show as a news and PR vehicle.  WWDC will feature Steve Jobs’ keynote address and most likely will be where Apple officially reveals details of its 4th-generation iPhone. Jobs will likely also provide deep background information on the corresponding iPhone OS release.  These presumed announcements will make the show a magnet for the tech press and tech blogger elite.  Apple’s customers will be interested too, especially since the iPhone OS release will likely be made available to owners of existing iPhone, iPod Touch and iPad devices. Tech Ed, on the other hand, may not be especially newsworthy at all.  The keynote address will be given by Bob Muglia, who is President of the company’s Server and Tools Division, and he’ll likely be reviewing things more than previewing them. That’s because the company has, in the last 6-8 months, already released new versions of a majority of its products, including Windows, Office, SharePoint, SQL Server, Exchange, its Azure cloud platform, its .NET software development layer, its Silverlight Rich Internet Application (RIA) technology and its Visual Studio developer suite.  Redmond’s product pipeline has functioned more like a firehose of late, and the company has a ton of work to do to get developers up to speed on everything that’s new. I know I keep saying “developers,” but in Tech Ed’s case, that’s not really accurate.  In North America, Tech Ed caters to both developers and IT pros (i.e. technologists who work with physical IT infrastructure, as well as security and administration of the server software that runs on it).  This pairing has, since its inception, struck some as anomalous and others, including many exhibitors, as very smart. Certainly, it means Tech Ed ends up being a confab for virtually all professionals in Microsoft’s ecosystem.  And this year, Microsoft’s Business Intelligence (BI) conference will be co-located with Tech Ed, further enhancing that fusion effect. Clearly then, Microsoft’s show will focus on education, as its name assures us.  Apple’s will serve as both a press event and an opportunity to get its own App Store developer channel synced up with its newest technology advances.  For example, we already know that iPhone OS 4.0 will provide for a limited multitasking capability; that will only work well if people know how to code to it in a capable way.  Apple also told us its iAd advertising platform will be part of the new OS, and Steve Jobs insists that’s to provide a revenue opportunity for developers.  This too, then, needs to be explicated and soaked up buy the faithful. A look at each show’s breakout session lineup provides some interesting takeaways.  WWDC will have very few Mac-specific sessions on offer, and virtually no sessions that at are IT- or “Enterprise-“ related.  It’s all about the phone, music players and tablets.  However, WWDC will have plenty of low-level, hardcore tech coverage of such things as Advanced Memory Analysis and Creating Secure Applications, as well as lots of rich media-related content like Core Animation and Game Design and Development.  Beyond Apple’s proprietary platform, WWDC will also feature an array of sessions on HTML 5 and other Web standards.  In all, WWDC offers over 100 technical sessions and hands-on labs. What about Tech Ed’s editorial content?  Like the target audience, it really runs the gamut.  The show has 21 tracks (versus WWDC’s 5) and more than 745 “learning opportunities” which include breakout sessions, demo stations, hands-on labs and BIrds of a Feather discussion sessions.  Topics range from Architecture talks like Patterns of Parallel Programming to cloud computing talks like Building High Capacity Compute Applications with Windows Azure to IT-focused topics like Virtualization of Microsoft SharePoint 2010 Farm Architecture.  I also count 19 sessions on Windows Phone 7.  Unfortunately, with regard to Web standards and HTML 5, only a few sessions are offered, all of them specific to Internet Explorer. All-in-all, Apple’s show looks more exciting and “sexier” than Tech Ed. Microsoft’s show seems a lot more enterprise-focused than WWDC. This is, of course, well in sync with each company’s approach and products.  Microsoft’s content is much wider ranging and bests WWDC in sheer volume of sessions and labs.  I suppose some might argue that less is more; others that Apple’s consumer-focused offerings simply don’t provide for the same depth of coverage to a business audience.  Microsoft has a serious focus on the cloud and  a paucity of coverage on client-side Web standards; Apple has virtually no cloud offering at all.  Again, this reflects each tech titan’s go-to-market strategy. My own take is that employees of each company should attend the other’s event.  The amount of mutual exclusivity in content may make sense in terms of corporate philosophy, but the reality is that each company could stand to diversify into the other’s territory, at least somewhat. My own talk at Tech Ed will focus on competitive analysis around Microsoft’s BI products.  Apple does not today figure into that analysis. Maybe one day it will.

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  • "Language support" icon missing in System Settings

    - by dusan
    The "Language Support" icon from the System settings has disappeared: (Also I can't find it from Dash) The last thing I've done was changing the keyboard input method system to "ibus". I tried to execute gnome-control-center directly in the command line, expecting to see errors in the output, but there is no console output. Where can I start looking for the cause? Can I call the "Language Support" option directly from command line?

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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • What is a good support knowledge base tool?

    - by Guillaume
    I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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  • Oracle Support Customers take note My Oracle Support Flash is set to Retire

    - by user12244613
    Take Action – My Oracle Support Flash User Interface Set to Retire On July 13, 2012, Oracle plans to upgrade the HTML interface with additional functionality that will allow those users still remaining on the Flash-based interface to switch over to the HTML version. Although the Flash-based user interface will remain available for a brief period following the upgrade, we encourage you to begin using the new HTML version sooner. Find out when you should make the switch! Read complete communication to Flash users

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  • The road from software support to software development

    - by brokenisfixed
    I am at a crossroad - I've been working for whole 4 years as a support person fixing countless bugs, developing (minimal) changes and improvements to our software, working together with our clients and users. I started as a complete noob, without a good understanding of .NET, C#, SQL Server, etc. I had to work late nights and weekends just to catch up to my co-workers and to prove to myself that I am capable to do the work and do it good. I don't consider myself an expert in those fields, but I feel pretty comfortable working with them ;) I think I have had enough of it and I want changes - I want to move away from support and start working as a developer ;) If there is anyone who has gone this road before? Could you, please, share an advice or two?

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  • AS11 Oracle B2B Sync Support - Series 2

    - by sinkarbabu.kirubanithi
    In the earlier series, we discussed about how to model "Sync Support" in Oracle B2B. And, we haven't discussed how the response can be consumed synchronously by the back-end application or initiator of sync request. In this sequel, we will see how we can extend it to the SOA composite applications to model the end-to-end usecase, this would help the initiator of sync request to receive the response synchronously. Series 2 - is little lengthier for blog standards so be prepared before you continue further :). Let's start our discussion with a high-level scenario where one need to initiate a synchronous request and get response synchronously. There are various approaches available, we will see one simplest approach here. Components Involved: 1. Oracle B2B 2. Oracle JCA JMS Adapter 3. Oracle BPEL 4. All of the above are wrapped up in a single SOA composite application. Oracle B2B: Skipping the "Sync Support" setup part in B2B, as we have already discussed that in the earlier series 1. Here we have provided "Sync Support" samples that can be imported to B2B directly and users can start testing the same in few minutes. Initiator Sample: This requires two JMS queues to be created, one for B2B to receive initial outbound sync request and the other is for B2B to deliver the incoming sync response to the back-end. Please enable "Use JMS Id" option in both internal listening and delivery channels. This would enable JCA JMS Adapter to correlate the initial B2B request and response and in turn it would be returned as synchronous response of BPEL. Internal Listening Channel Image: Internal Delivery Channel Image: To get going without much challenges, just create queues in Weblogic with the JNDI mentioned in the above two screenshots. If you want to use different names, then you may have to change the queue jndi names in sample after importing it into B2B. Here are the Queue related JNDI names used in the sample, 1. Internal Listening Channel Queue details, Name: JNDI Name: jms/b2b/syncreplyqueue 2. Internal Delivery Channel Queue details, Name: JNDI Name: jms/b2b/syncrequestqueue Here is the Initiator Sample Acme.zip Note: You may have to adjust the ip address of GlobalChips endpoint in the Delivery Channel. Responder Sample: Contains B2B meta-data and the Callout. Just import the sample and place the callout binary under "/tmp/callout" directory. If you choose to use a different location for callout, then you may have to change the same in B2B Configuration after importing the sample. Here are the artifacts, 1. Callout Source SampleCallout.java 2. Callout Binary sample-callout.jar 3. Responder Sample GlobalChips.zip Callout Details: Just gives the static response XML that needs to be sent back as response for the inbound sync request. For a sample purpose, we have given static response but in production you may have to invoke a web service or something similar to get the response. IMPORTANT NOTE: For Sync Support use case, responder is not expected to deliver the inbound sync request to backend as the process of delivering and getting the response from backend are expected from the Callout. This default behavior can be overridden by enabling the config property "b2b.SyncAppDelivery=true" in B2B config mbean (b2b-config.xml). This makes B2B to deliver the inbound sync request to be delivered to backend queue but the response to be sent to remote caller still has to come from Callout. 2. Oracle JCA JMS Adapter: On the initiator side, we have used JCA JMS Request/Reply pattern to send/receive the synchronous message from B2B. 3. Oracle BPEL: Exposes WS-SOAP Endpoint that takes payload as input and passes the same to B2B and returns the synchronous response of B2B as SOAP response. For outside world, it looks as if it is the synchronous web service endpoint but under the cover it uses JMS to trigger/initiate B2B to send and receive the synchronous response. 4. Composite application: All the components discussed above are wired in SOA composite application that helps to model a end-to-end synchronous use case. Here's the composite application sca_B2BSyncSample_rev1.0.jar, you may just deploy this to your AS11 SOA to make use of it. For any editing, you can just import the project in your JDEV under any SOA Application. Here are the composite application screenshots, Composite Application: BPEL With JCA JMS Adapter (Request/Reply):

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  • Oracle Support Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1)

    - by faye.todd(at)oracle.com
    Master Note for Troubleshooting Advanced Queuing and Oracle Streams Propagation Issues (Doc ID 233099.1) Copyright (c) 2010, Oracle Corporation. All Rights Reserved. In this Document  Purpose  Last Review Date  Instructions for the Reader  Troubleshooting Details     1. Scope and Application      2. Definitions and Classifications     3. How to Use This Guide     4. Basic AQ Propagation Troubleshooting     5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages     6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment     7. Performance Issues  References Applies to: Oracle Server - Enterprise Edition - Version: 8.1.7.0 to 11.2.0.2 - Release: 8.1.7 to 11.2Information in this document applies to any platform. Purpose This document presents a step-by-step methodology for troubleshooting and resolving problems with Advanced Queuing Propagation in both Streams and basic Advanced Queuing environments. It also serves as a master reference for other more specific notes on Oracle Streams Propagation and Advanced Queuing Propagation issues. Last Review Date December 20, 2010 Instructions for the Reader A Troubleshooting Guide is provided to assist in debugging a specific issue. When possible, diagnostic tools are included in the document to assist in troubleshooting. Troubleshooting Details 1. Scope and Application This note is intended for Database Administrators of Oracle databases where issues are being encountered with propagating messages between advanced queues, whether the queues are used for user-created messaging systems or for Oracle Streams. It contains troubleshooting steps and links to notes for further problem resolution.It can also be used a template to document a problem when it is necessary to engage Oracle Support Services. Knowing what is NOT happening can frequently speed up the resolution process by focusing solely on the pertinent problem area. This guide is divided into five parts: Section 2: Definitions and Classifications (discusses the different types and features of propagations possible - helpful for understanding the rest of the guide) Section 3: How to Use this Guide (to be used as a start part for determining the scope of the problem and what sections to consult) Section 4. Basic AQ propagation troubleshooting (applies to both AQ propagation of user enqueued and dequeued messages as well as Oracle Streams propagations) Section 5. Additional troubleshooting steps for AQ propagation of user enqueued and dequeued messages Section 6. Additional troubleshooting steps for Oracle Streams propagation Section 7. Performance issues 2. Definitions and Classifications Given the potential scope of issues that can be encountered with AQ propagation, the first recommended step is to do some basic diagnosis to determine the type of problem that is being encountered. 2.1. What Type of Propagation is Being Used? 2.1.1. Buffered Messaging For an advanced queue, messages can be maintained on disk (persistent messaging) or in memory (buffered messaging). To determine if a queue is buffered or not, reference the GV_$BUFFERED_QUEUES view. If the queue does not appear in this view, it is persistent. 2.1.2. Propagation mode - queue-to-dblink vs queue-to-queue As of 10.2, an AQ propagation can also be defined as queue-to-dblink, or queue-to-queue: queue-to-dblink: The propagation delivers messages or events from the source queue to all subscribing queues at the destination database identified by the dblink. A single propagation schedule is used to propagate messages to all subscribing queues. Hence any changes made to this schedule will affect message delivery to all the subscribing queues. This mode does not support multiple propagations from the same source queue to the same target database. queue-to-queue: Added in 10.2, this propagation mode delivers messages or events from the source queue to a specific destination queue identified on the database link. This allows the user to have fine-grained control on the propagation schedule for message delivery. This new propagation mode also supports transparent failover when propagating to a destination Oracle RAC system. With queue-to-queue propagation, you are no longer required to re-point a database link if the owner instance of the queue fails on Oracle RAC. This mode supports multiple propagations to the same target database if the target queues are different. The default is queue-to-dblink. To verify if queue-to-queue propagation is being used, in non-Streams environments query DBA_QUEUE_SCHEDULES.DESTINATION - if a remote queue is listed along with the remote database link, then queue-to-queue propagation is being used. For Streams environments, the DBA_PROPAGATION.QUEUE_TO_QUEUE column can be checked.See the following note for a method to switch between the two modes:Document 827473.1 How to alter propagation from queue-to-queue to queue-to-dblink 2.1.3. Combined Capture and Apply (CCA) for Streams In 11g Oracle Streams environments, an optimization called Combined Capture and Apply (CCA) is implemented by default when possible. Although a propagation is configured in this case, Streams does not use it; instead it passes information directly from capture to an apply receiver. To see if CCA is in use: COLUMN CAPTURE_NAME HEADING 'Capture Name' FORMAT A30COLUMN OPTIMIZATION HEADING 'CCA Mode?' FORMAT A10SELECT CAPTURE_NAME, DECODE(OPTIMIZATION,0, 'No','Yes') OPTIMIZATIONFROM V$STREAMS_CAPTURE; Also, see the following note:Document 463820.1 Streams Combined Capture and Apply in 11g 2.2. Queue Table Compatibility There are three types of queue table compatibility. In more recent databases, queue tables may be present in all three modes of compatibility: 8.0 - earliest version, deprecated in 10.2 onwards 8.1 - support added for RAC, asynchronous notification, secure queues, queue level access control, rule-based subscribers, separate storage of history information 10.0 - if the database is in 10.1-compatible mode, then the default value for queue table compatibility is 10.0 2.3. Single vs Multiple Consumer Queue Tables If more than one recipient can dequeue a message from a queue, then its queue table is multiple consumer. You can propagate messages from a multiple-consumer queue to a single-consumer queue. Propagation from a single-consumer queue to a multiple-consumer queue is not possible. 3. How to Use This Guide 3.1. Are Messages Being Propagated at All, or is the Propagation Just Slow? Run the following query on the source database for the propagation (assuming that it is running): select TOTAL_NUMBER from DBA_QUEUE_SCHEDULES where QNAME='<source_queue_name>'; If TOTAL_NUMBER is increasing, then propagation is most likely functioning, although it may be slow. For performance issues, see Section 7. 3.2. Propagation Between Persistent User-Created Queues See Sections 4 and 5 (and optionally Section 6 if performance is an issue). 3.3. Propagation Between Buffered User-Created Queues See Sections 4, 5, and 6 (and optionally Section 7 if performance is an issue). 3.4. Propagation between Oracle Streams Queues (without Combined Capture and Apply (CCA) Optimization) See Sections 4 and 6 (and optionally Section 7 if performance is an issue). 3.5. Propagation between Oracle Streams Queues (with Combined Capture and Apply (CCA) Optimization) Although an AQ propagation is not used directly in this case, some characteristics of the message transfer are inferred from the propagation parameters used. Some parts of Sections 4 and 6 still apply. 3.6. Messaging Gateway Propagations This note does not apply to Messaging Gateway propagations. 4. Basic AQ Propagation Troubleshooting 4.1. Double-check Your Code Make sure that you are consistent in your usage of the database link(s) names, queue names, etc. It may be useful to plot a diagram of which queues are connected via which database links to make sure that the logical structure is correct. 4.2. Verify that Job Queue Processes are Running 4.2.1. Versions 10.2 and Lower - DBA_JOBS Package For versions 10.2 and lower, a scheduled propagation is managed by DBMS_JOB package. The propagation is performed by job queue process background processes. Therefore we need to verify that there are sufficient processes available for the propagation process. We should have at least 4 job queue processes running and preferably more depending on the number of other jobs running in the database. It should be noted that for AQ specific work, AQ will only ever use half of the job queue processes available.An issue caused by an inadequate job queue processes parameter setting is described in the following note:Document 298015.1 Kwqjswproc:Excep After Loop: Assigning To Self 4.2.1.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; 4.2.1.2. Job Queue Processes in Memory The following command will show how many job queue processes are currentlyin use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.1.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (spids) of job queue processes involved in propagation via select p.SPID, p.PROGRAM from V$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOBand j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%'; and these SPIDs can be used to check at the operating system level that they exist.In 8i a job queue process will have a name similar to: ora_snp1_<instance_name>.In 9i onwards you will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.2.2. Version 11.1 and Above - Oracle Scheduler In version 11.1 and above, Oracle Scheduler is used to perform AQ and Streams propagations. Oracle Scheduler automatically tunes the number of slave processes for these jobs based on the load on the computer system, and the JOB_QUEUE_PROCESSES initialization parameter is only used to specify the maximum number of slave processes. Therefore, the JOB_QUEUE_PROCESSES initialization parameter does not need to be set (it defaults to a very high number), unless you want to limit the number of slaves that can be created. If JOB_QUEUE_PROCESSES = 0, no propagation jobs will run.See the following note for a discussion of Oracle Streams 11g and Oracle Scheduler:Document 1083608.1 11g Streams and Oracle Scheduler 4.2.2.1. Job Queue Processes in Initalization Parameter File The parameter JOB_QUEUE_PROCESSES in the init.ora/spfile should be > 0, and preferably be left at its default value. The value can be changed dynamically via connect / as sysdbaalter system set JOB_QUEUE_PROCESSES=10; To set the JOB_QUEUE_PROCESSES parameter to its default value, run: connect / as sysdbaalter system reset JOB_QUEUE_PROCESSES; and then bounce the instance. 4.2.2.2. Job Queue Processes in Memory The following command will show how many job queue processes are currently in use by this instance (this may be different than what is in the init.ora/spfile): connect / as sysdbashow parameter job; 4.2.2.3. OS PIDs Corresponding to Job Queue Processes Identify the operating system process ids (SPIDs) of job queue processes involved in propagation via col PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_namefrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDRand jr.JOB_name=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%'; and these SPIDs can be used to check at the operating system level that they exist.You will see a coordinator process: ora_cjq0_ and multiple slave processes: ora_jnnn_<instance_name>, where nnn is an integer between 1 and 999. 4.3. Check the Alert Log and Any Associated Trace Files The first place to check for propagation failures is the alert logs at all sites (local and if relevant all remote sites). When a job queue process attempts to execute a schedule and fails it will always write an error stack to the alert log. This error stack will also be written in a job queue process trace file, which will be written to the BACKGROUND_DUMP_DEST location for 10.2 and below, and in the DIAGNOSTIC_DEST location for 11g. The fact that errors are written to the alert log demonstrates that the schedule is executing. This means that the problem could be with the set up of the schedule. In this example the ORA-02068 demonstrates that the failure was at the remote site. Further investigation revealed that the remote database was not open, hence the ORA-03114 error. Starting the database resolved the problem. Thu Feb 14 10:40:05 2002 Propagation Schedule for (AQADM.MULTIPLEQ, SHANE816.WORLD) encountered following error:ORA-04052: error occurred when looking up Remote object [email protected]: error occurred at recursive SQL level 4ORA-02068: following severe error from SHANE816ORA-03114: not connected to ORACLEORA-06512: at "SYS.DBMS_AQADM_SYS", line 4770ORA-06512: at "SYS.DBMS_AQADM", line 548ORA-06512: at line 1 Other potential errors that may be written to the alert log can be found in the following notes:Document 827184.1 AQ Propagation with CLOB data types Fails with ORA-22990 (11.1)Document 846297.1 AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn] (10.2, 11.1)Document 731292.1 ORA-25215 Reported on Local Propagation When Using Transformation with ANYDATA queue tables (10.2, 11.1, 11.2)Document 365093.1 ORA-07445 [kwqppay2aqe()+7360] Reported on Propagation of a Transformed Message (10.1, 10.2)Document 219416.1 Advanced Queuing Propagation Fails with ORA-22922 (9.0)Document 1203544.1 AQ Propagation Aborted with ORA-600 [ociksin: invalid status] on SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE After Upgrade (11.1, 11.2)Document 1087324.1 ORA-01405 ORA-01422 reported by Advanced Queuing Propagation schedules after RAC reconfiguration (10.2)Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370 incorrect usage of method" (9.2, 10.2, 11.1, 11.2)Document 332792.1 ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up Statspack (8.1, 9.0, 9.2, 10.1)Document 353325.1 ORA-24056: Internal inconsistency for QUEUE <queue_name> and destination <dblink> (8.1, 9.0, 9.2, 10.1, 10.2, 11.1, 11.2)Document 787367.1 ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2 (10.1, 10.2)Document 566622.1 ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1 (9.2, 10.1)Document 731539.1 ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTP (9.0, 9.2, 10.1, 10.2, 11.1)Document 253131.1 Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555) (9.2)Document 118884.1 How to unschedule a propagation schedule stuck in pending stateDocument 222992.1 DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 1204080.1 AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.Document 1233675.1 AQ Propagation stops after upgrade to 11.2.0.1 ORA-30757 4.3.1. Errors Related to Incorrect Network Configuration The most common propagation errors result from an incorrect network configuration. The list below contains common errors caused by tnsnames.ora file or database links being configured incorrectly: - ORA-12154: TNS:could not resolve service name- ORA-12505: TNS:listener does not currently know of SID given in connect descriptor- ORA-12514: TNS:listener could not resolve SERVICE_NAME - ORA-12541: TNS-12541 TNS:no listener 4.4. Check the Database Links Exist and are Functioning Correctly For schedules to remote databases confirm the database link exists via. SQL> col DBLINK for a45SQL> select QNAME, NVL(REGEXP_SUBSTR(DESTINATION, '[^@]+', 1, 2), DESTINATION) dblink2 from DBA_QUEUE_SCHEDULES3 where MESSAGE_DELIVERY_MODE = 'PERSISTENT';QNAME DBLINK------------------------------ ---------------------------------------------MY_QUEUE ORCL102B.WORLD Connect as the owner of the link and select across it to verify it works and connects to the database we expect. i.e. select * from ALL_QUEUES@ ORCL102B.WORLD; You need to ensure that the userid that scheduled the propagation (using DBMS_AQADM.SCHEDULE_PROPAGATION or DBMS_PROPAGATION_ADM.CREATE_PROPAGATION if using Streams) has access to the database link for the destination. 4.5. Has Propagation Been Correctly Scheduled? Check that the propagation schedule has been created and that a job queue process has been assigned. Look for the entry in DBA_QUEUE_SCHEDULES and SYS.AQ$_SCHEDULES for your schedule. For 10g and below, check that it has a JOBNO entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_JOBS with that JOBNO. For 11g and above, check that the schedule has a JOB_NAME entry in SYS.AQ$_SCHEDULES, and that there is an entry in DBA_SCHEDULER_JOBS with that JOB_NAME. Check the destination is as intended and spelled correctly. SQL> select SCHEMA, QNAME, DESTINATION, SCHEDULE_DISABLED, PROCESS_NAME from DBA_QUEUE_SCHEDULES;SCHEMA QNAME DESTINATION S PROCESS------- ---------- ------------------ - -----------AQADM MULTIPLEQ AQ$_LOCAL N J000 AQ$_LOCAL in the destination column shows that the queue to which we are propagating to is in the same database as the source queue. If the propagation was to a remote (different) database, a database link will be in the DESTINATION column. The entry in the SCHEDULE_DISABLED column, N, means that the schedule is NOT disabled. If Y (yes) appears in this column, propagation is disabled and the schedule will not be executed. If not using Oracle Streams, propagation should resume once you have enabled the schedule by invoking DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE (for 10.2 Oracle Streams and above, the DBMS_PROPAGATION_ADM.START_PROPAGATION procedure should be used). The PROCESS_NAME is the name of the job queue process currently allocated to execute the schedule. This process is allocated dynamically at execution time. If the PROCESS_NAME column is null (empty) the schedule is not currently executing. You may need to execute this statement a number of times to verify if a process is being allocated. If a process is at some time allocated to the schedule, it is attempting to execute. SQL> select SCHEMA, QNAME, LAST_RUN_DATE, NEXT_RUN_DATE from DBA_QUEUE_SCHEDULES;SCHEMA QNAME LAST_RUN_DATE NEXT_RUN_DATE------ ----- ----------------------- ----------------------- AQADM MULTIPLEQ 13-FEB-2002 13:18:57 13-FEB-2002 13:20:30 In 11g, these dates are expressed in TIMESTAMP WITH TIME ZONE datatypes. If the NEXT_RUN_DATE and NEXT_RUN_TIME columns are null when this statement is executed, the scheduled propagation is currently in progress. If they never change it would suggest that the schedule itself is never executing. If the next scheduled execution is too far away, change the NEXT_TIME parameter of the schedule so that schedules are executed more frequently (assuming that the window is not set to be infinite). Parameters of a schedule can be changed using the DBMS_AQADM.ALTER_PROPAGATION_SCHEDULE call. In 10g and below, scheduling propagation posts a job in the DBA_JOBS view. The columns are more or less the same as DBA_QUEUE_SCHEDULES so you just need to recognize the job and verify that it exists. SQL> select JOB, WHAT from DBA_JOBS where WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';JOB WHAT---- ----------------- 720 next_date := sys.dbms_aqadm.aq$_propaq(job); For 11g, scheduling propagation posts a job in DBA_SCHEDULER_JOBS instead: SQL> select JOB_NAME from DBA_SCHEDULER_JOBS where JOB_NAME like 'AQ_JOB$_%';JOB_NAME------------------------------AQ_JOB$_41 If no job exists, check DBA_QUEUE_SCHEDULES to make sure that the schedule has not been disabled. For 10g and below, the job number is dynamic for AQ propagation schedules. The procedure that is executed to expedite a propagation schedule runs, removes itself from DBA_JOBS, and then reposts a new job for the next scheduled propagation. The job number should therefore always increment unless the schedule has been set up to run indefinitely. 4.6. Is the Schedule Executing but Failing to Complete? Run the following query: SQL> select FAILURES, LAST_ERROR_MSG from DBA_QUEUE_SCHEDULES;FAILURES LAST_ERROR_MSG------------ -----------------------1 ORA-25207: enqueue failed, queue AQADM.INQ is disabled from enqueueingORA-02063: preceding line from SHANE816 The failures column shows how many times we have attempted to execute the schedule and failed. Oracle will attempt to execute the schedule 16 times after which it will be removed from the DBA_JOBS or DBA_SCHEDULER_JOBS view and the schedule will become disabled. The column DBA_QUEUE_SCHEDULES.SCHEDULE_DISABLED will show 'Y'. For 11g and above, the DBA_SCHEDULER_JOBS.STATE column will show 'BROKEN' for the job corresponding to DBA_QUEUE_SCHEDULES.JOB_NAME. Prior to 10g the back off algorithm for failures was exponential, whereas from 10g onwards it is linear. The propagation will become disabled on the 17th attempt. Only the last execution failure will be reflected in the LAST_ERROR_MSG column. That is, if the schedule fails 5 times for 5 different reasons, only the last set of errors will be recorded in DBA_QUEUE_SCHEDULES. Any errors need to be resolved to allow propagation to continue. If propagation has also become disabled due to 17 failures, first resolve the reason for the error and then re-enable the schedule using the DBMS_AQADM.ENABLE_PROPAGATION_SCHEDULE procedure, or DBMS_PROPAGATION_ADM.START_PROPAGATION if using 10.2 or above Oracle Streams. As soon as the schedule executes successfully the error message entries will be deleted. Oracle does not keep a history of past failures. However, when using Oracle Streams, the errors will be retained in the DBA_PROPAGATION view even after the schedule resumes successfully. See the following note for instructions on how to clear out the errors from the DBA_PROPAGATION view:Document 808136.1 How to clear the old errors from DBA_PROPAGATION view?If a schedule is active and no errors are being reported then the source queue may not have any messages to be propagated. 4.7. Do the Propagation Notification Queue Table and Queue Exist? Check to see that the propagation notification queue table and queue exist and are enabled for enqueue and dequeue. Propagation makes use of the propagation notification queue for handling propagation run-time events, and the messages in this queue are stored in a SYS-owned queue table. This queue should never be stopped or dropped and the corresponding queue table never be dropped. 10g and belowThe propagation notification queue table is of the format SYS.AQ$_PROP_TABLE_n, where 'n' is the RAC instance number, i.e. '1' for a non-RAC environment. This queue and queue table are created implicitly when propagation is first scheduled. If propagation has been scheduled and these objects do not exist, try unscheduling and rescheduling propagation. If they still do not exist contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ$_PROP_TABLE_1SQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ$_PROP_NOTIFY_1 YES YESAQ$_AQ$_PROP_TABLE_1_E NO NO If the AQ$_PROP_NOTIFY_1 queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_1_E should not be enabled for enqueue or dequeue.11g and aboveThe propagation notification queue table is of the format SYS.AQ_PROP_TABLE, and is created when the database is created. If they do not exist, contact Oracle Support. SQL> select QUEUE_TABLE from DBA_QUEUE_TABLES2 where QUEUE_TABLE like '%PROP_TABLE%' and OWNER = 'SYS';QUEUE_TABLE------------------------------AQ_PROP_TABLESQL> select NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED2 from DBA_QUEUES where owner='SYS'3 and QUEUE_TABLE like '%PROP_TABLE%';NAME ENQUEUE DEQUEUE------------------------------ ------- -------AQ_PROP_NOTIFY YES YESAQ$_AQ_PROP_TABLE_E NO NO If the AQ_PROP_NOTIFY queue is not enabled for enqueue or dequeue, it should be so enabled using DBMS_AQADM.START_QUEUE. However, the exception queue AQ$_AQ$_PROP_TABLE_E should not be enabled for enqueue or dequeue. 4.8. Does the Remote Queue Exist and is it Enabled for Enqueueing? Check that the remote queue the propagation is transferring messages to exists and is enabled for enqueue: SQL> select DESTINATION from USER_QUEUE_SCHEDULES where QNAME = 'OUTQ';DESTINATION-----------------------------------------------------------------------------"AQADM"."INQ"@M2V102.ESSQL> select OWNER, NAME, ENQUEUE_ENABLED, DEQUEUE_ENABLED from [email protected];OWNER NAME ENQUEUE DEQUEUE-------- ------ ----------- -----------AQADM INQ YES YES 4.9. Do the Target and Source Database Charactersets Differ? If a message fails to propagate, check the database charactersets of the source and target databases. Investigate whether the same message can propagate between the databases with the same characterset or it is only a particular combination of charactersets which causes a problem. 4.10. Check the Queue Table Type Agreement Propagation is not possible between queue tables which have types that differ in some respect. One way to determine if this is the case is to run the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure for the two queues that the propagation operates on. If the types do not agree, DBMS_AQADM.VERIFY_QUEUE_TYPES will return '0'.For AQ propagation between databases which have different NLS_LENGTH_SEMANTICS settings, propagation will not work, unless the queues are Oracle Streams ANYDATA queues.See the following notes for issues caused by lack of type agreement:Document 1079577.1 Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"Document 282987.1 Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueDocument 353754.1 Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT 4.11. Enable Propagation Tracing 4.11.1. System Level This is set it in the init.ora/spfile as follows: event="24040 trace name context forever, level 10" and restart the instanceThis event cannot be set dynamically with an alter system command until version 10.2: SQL> alter system set events '24040 trace name context forever, level 10'; To unset the event: SQL> alter system set events '24040 trace name context off'; Debugging information will be logged to job queue trace file(s) (jnnn) as propagation takes place. You can check the trace file for errors, and for statements indicating that messages have been sent. For the most part the trace information is understandable. This trace should also be uploaded to Oracle Support if a service request is created. 4.11.2. Attaching to a Specific Process We can also attach to an existing job queue processes that is running a propagation schedule and trace it individually using the oradebug utility, as follows:10.2 and below connect / as sysdbaselect p.SPID, p.PROGRAM from v$PROCESS p, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j where s.SID=jr.SID and s.PADDR=p.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 11g connect / as sysdbacol PROGRAM for a30select p.SPID, p.PROGRAM, j.JOB_NAMEfrom v$PROCESS p, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j where s.SID=jr.SESSION_ID and s.PADDR=p.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%';-- For the process id (SPID) attach to it via oradebug and generate the following traceoradebug setospid <SPID>oradebug unlimitoradebug Event 10046 trace name context forever, level 12oradebug Event 24040 trace name context forever, level 10-- Trace the process for 5 minutesoradebug Event 10046 trace name context offoradebug Event 24040 trace name context off-- The following command returns the pathname/filename to the file being written tooradebug tracefile_name 4.11.3. Further Tracing The previous tracing steps only trace the job queue process executing the propagation on the source. At times it is useful to trace the propagation receiver process (the session which is enqueueing the messages into the target queue) on the target database which is associated with the job queue process on the source database.These following queries provide ways of identifying the processes involved in propagation so that you can attach to them via oradebug to generate trace information.In order to identify the propagation receiver process you need to execute the query as a user with privileges to access the v$ views in both the local and remote databases so the database link must connect as a user with those privileges in the remote database. The <DBLINK> in the queries should be replaced by the appropriate database link.The queries have two forms due to the differences between operating systems. The value returned by 'Rem Process' is the operating system identifier of the propagation receiver on the remote database. Once identified, this process can be attached to and traced on the remote database using the commands given in Section 4.11.2.10.2 and below - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from v$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 10.2 and below - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_JOBS_RUNNING jr, V$SESSION s, DBA_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SID and s.PADDR=pl.ADDR and jr.JOB=j.JOB and j.WHAT like '%sys.dbms_aqadm.aq$_propaq(job)%' and pl.SPID=sr.PROCESS; 11g - Windows select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=substr(sr.PROCESS, instr(sr.PROCESS,':')+1); 11g - Unix select pl.SPID "JobQ Process", pl.PROGRAM, sr.PROCESS "Rem Process" from V$PROCESS pl, DBA_SCHEDULER_RUNNING_JOBS jr, V$SESSION s, DBA_SCHEDULER_JOBS j, V$SESSION@<DBLINK> sr where s.SID=jr.SESSION_ID and s.PADDR=pl.ADDR and jr.JOB_NAME=j.JOB_NAME and j.JOB_NAME like '%AQ_JOB$_%%' and pl.SPID=sr.PROCESS;   5. Additional Troubleshooting Steps for AQ Propagation of User-Enqueued and Dequeued Messages 5.1. Check the Privileges of All Users Involved Ensure that the owner of the database link has the necessary privileges on the aq packages. SQL> select TABLE_NAME, PRIVILEGE from USER_TAB_PRIVS;TABLE_NAME PRIVILEGE------------------------------ ----------------------------------------DBMS_LOCK EXECUTEDBMS_AQ EXECUTEDBMS_AQADM EXECUTEDBMS_AQ_BQVIEW EXECUTEQT52814_BUFFER SELECT Note that when queue table is created, a view called QT<nnn>_BUFFER is created in the SYS schema, and the queue table owner is given SELECT privileges on it. The <nnn> corresponds to the object_id of the associated queue table. SQL> select * from USER_ROLE_PRIVS;USERNAME GRANTED_ROLE ADM DEF OS_------------------------------ ------------------------------ ---- ---- ---AQ_USER1 AQ_ADMINISTRATOR_ROLE NO YES NOAQ_USER1 CONNECT NO YES NOAQ_USER1 RESOURCE NO YES NO It is good practice to configure central AQ administrative user. All admin and processing jobs are created, executed and administered as this user. This configuration is not mandatory however, and the database link can be owned by any existing queue user. If this latter configuration is used, ensure that the connecting user has the necessary privileges on the AQ packages and objects involved. Privileges for an AQ Administrative user Execute on DBMS_AQADM Execute on DBMS_AQ Granted the AQ_ADMINISTRATOR_ROLE Privileges for an AQ user Execute on DBMS_AQ Execute on the message payload Enqueue privileges on the remote queue Dequeue privileges on the originating queue Privileges need to be confirmed on both sites when propagation is scheduled to remote destinations. Verify that the user ID used to login to the destination through the database link has been granted privileges to use AQ. 5.2. Verify Queue Payload Types AQ will not propagate messages from one queue to another if the payload types of the two queues are not verified to be equivalent. An AQ administrator can verify if the source and destination's payload types match by executing the DBMS_AQADM.VERIFY_QUEUE_TYPES procedure. The results of the type checking will be stored in the SYS.AQ$_MESSAGE_TYPES table. This table can be accessed using the object identifier OID of the source queue and the address database link of the destination queue, i.e. [schema.]queue_name[@destination]. Prior to Oracle 9i the payload (message type) had to be the same for all the queue tables involved in propagation. From Oracle9i onwards a transformation can be used so that payloads can be converted from one type to another. The following procedural call made on the source database can verify whether we can propagate between the source and the destination queue tables. connect aq_user1/[email protected] serverout onDECLARErc_value number;BEGINDBMS_AQADM.VERIFY_QUEUE_TYPES(src_queue_name => 'AQ_USER1.Q_1', dest_queue_name => 'AQ_USER2.Q_2',destination => 'dbl_aq_user2.es',rc => rc_value);dbms_output.put_line('rc_value code is '||rc_value);END;/ If propagation is possible then the return code value will be 1. If it is 0 then propagation is not possible and further investigation of the types and transformations used by and in conjunction with the queue tables is required. With regard to comparison of the types the following sql can be used to extract the DDL for a specific type with' %' changed appropriately on the source and target. This can then be compared for the source and target. SET LONG 20000 set pagesize 50 EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'STORAGE',false); SELECT DBMS_METADATA.GET_DDL('TYPE',t.type_name) from user_types t WHERE t.type_name like '%'; EXECUTE DBMS_METADATA.SET_TRANSFORM_PARAM(DBMS_METADATA.SESSION_TRANSFORM, 'DEFAULT'); 5.3. Check Message State and Destination The first step in this process is to identify the queue table associated with the problem source queue. Although you schedule propagation for a specific queue, most of the meta-data associated with that queue is stored in the underlying queue table. The following statement finds the queue table for a given queue (note that this is a multiple-consumer queue table). SQL> select QUEUE_TABLE from DBA_QUEUES where NAME = 'MULTIPLEQ';QUEUE_TABLE --------------------MULTIPLEQTABLE For a small amount of messages in a multiple-consumer queue table, the following query can be run: SQL> select MSG_STATE, CONSUMER_NAME, ADDRESS from AQ$MULTIPLEQTABLE where QUEUE = 'MULTIPLEQ';MSG_STATE CONSUMER_NAME ADDRESS-------------- ----------------------- -------------READY AQUSER2 [email protected] AQUSER1READY AQUSER3 AQADM.INQ In this example we see 2 messages ready to be propagated to remote queues and 1 that is not. If the address column is blank, the message is not scheduled for propagation and can only be dequeued from the queue upon which it was enqueued. The MSG_STATE column values are discussed in Document 102330.1 Advanced Queueing MSG_STATE Values and their Interpretation. If the address column has a value, the message has been enqueued for propagation to another queue. The first row in the example includes a database link (@M2V102.ES). This demonstrates that the message should be propagated to a queue at a remote database. The third row does not include a database link so will be propagated to a queue that resides on the same database as the source queue. The consumer name is the intended recipient at the target queue. Note that we are not querying the base queue table directly; rather, we are querying a view that is available on top of every queue table, AQ$<queue_table_name>.A more realistic query in an environment where the queue table contains thousands of messages is8.0.3-compatible multiple-consumer queue table and all compatibility single-consumer queue tables select count(*), MSG_STATE, QUEUE from AQ$<queue_table_name>  group by MSG_STATE, QUEUE; 8.1.3 and 10.0-compatible queue tables select count(*), MSG_STATE, QUEUE, CONSUMER_NAME from AQ$<queue_table_name>group by MSG_STATE, QUEUE, CONSUMER_NAME; For multiple-consumer queue tables, if you did not see the expected CONSUMER_NAME , check the syntax of the enqueue code and verify the recipients are declared correctly. If a recipients list is not used on enqueue, check the subscriber list in the AQ$_<queue_table_name>_S view (note that a single-consumer queue table does not have a subscriber view. This view records all members of the default subscription list which were added using the DBMS_AQADM.ADD_SUBSCRIBER procedure and also those enqueued using a recipient list. SQL> select QUEUE, NAME, ADDRESS from AQ$MULTIPLEQTABLE_S;QUEUE NAME ADDRESS---------- ----------- -------------MULTIPLEQ AQUSER2 [email protected] AQUSER1 In this example we have 2 subscribers registered with the queue. We have a local subscriber AQUSER1, and a remote subscriber AQUSER2, on the queue INQ, owned by AQADM, at M2V102.ES. Unless overridden with a recipient list during enqueue every message enqueued to this queue will be propagated to INQ at M2V102.ES.For 8.1 style and above multiple consumer queue tables, you can also check the following information at the target: select CONSUMER_NAME, DEQ_TXN_ID, DEQ_TIME, DEQ_USER_ID, PROPAGATED_MSGID from AQ$<queue_table_name> where QUEUE = '<QUEUE_NAME>'; For 8.0 style queues, if the queue table supports multiple consumers you can obtain the same information from the history column of the queue table: select h.CONSUMER, h.TRANSACTION_ID, h.DEQ_TIME, h.DEQ_USER, h.PROPAGATED_MSGIDfrom AQ$<queue_table_name> t, table(t.history) h where t.Q_NAME = '<QUEUE_NAME>'; A non-NULL TRANSACTION_ID indicates that the message was successfully propagated. Further, the DEQ_TIME indicates the time of propagation, the DEQ_USER indicates the userid used for propagation, and the PROPAGATED_MSGID indicates the message ID of the message that was enqueued at the destination. 6. Additional Troubleshooting Steps for Propagation in an Oracle Streams Environment 6.1. Is the Propagation Enabled? For a propagation job to propagate messages, the propagation must be enabled. For Streams, a special view called DBA_PROPAGATION exists to convey information about Streams propagations. If messages are not being propagated by a propagation as expected, then the propagation might not be enabled. To query for this: SELECT p.PROPAGATION_NAME, DECODE(s.SCHEDULE_DISABLED, 'Y', 'Disabled','N', 'Enabled') SCHEDULE_DISABLED, s.PROCESS_NAME, s.FAILURES, s.LAST_ERROR_MSGFROM DBA_QUEUE_SCHEDULES s, DBA_PROPAGATION pWHERE p.DESTINATION_DBLINK = NVL(REGEXP_SUBSTR(s.DESTINATION, '[^@]+', 1, 2), s.DESTINATION) AND s.SCHEMA = p.SOURCE_QUEUE_OWNER AND s.QNAME = p.SOURCE_QUEUE_NAME AND MESSAGE_DELIVERY_MODE = 'PERSISTENT' order by PROPAGATION_NAME; At times, the propagation job may become "broken" or fail to start after an error has been encountered or after a database restart. If an error is indicated by the above query, an attempt to disable the propagation and then re-enable it can be made. In the examples below, for the propagation named STRMADMIN_PROPAGATE where the queue name is STREAMS_QUEUE owned by STRMADMIN and the destination database link is ORCL2.WORLD, the commands would be:10.2 and above exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE'); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); If the above does not fix the problem, stop the propagation specifying the force parameter (2nd parameter on stop_propagation) as TRUE: exec dbms_propagation_adm.stop_propagation('STRMADMIN_PROPAGATE',true); exec dbms_propagation_adm.start_propagation('STRMADMIN_PROPAGATE'); The statistics for the propagation as well as any old error messages are cleared when the force parameter is set to TRUE. Therefore if the propagation schedule is stopped with FORCE set to TRUE, and upon restart there is still an error message in DBA_PROPAGATION, then the error message is current.9.2 or 10.1 exec dbms_aqadm.disable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms.aqadm.enable_propagation_schedule('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); If the above does not fix the problem, perform an unschedule of propagation and then schedule_propagation: exec dbms_aqadm.unschedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); exec dbms_aqadm.schedule_propagation('STRMADMIN.STREAMS_QUEUE','ORCL2.WORLD'); Typically if the error from the first query in Section 6.1 recurs after restarting the propagation as shown above, further troubleshooting of the error is needed. 6.2. Check Propagation Rule Sets and Transformations Inspect the configuration of the rules in the rule set that is associated with the propagation process to make sure that they evaluate to TRUE as expected. If not, then the object or schema will not be propagated. Remember that when a negative rule evaluates to TRUE, the specified object or schema will not be propagated. Finally inspect any rule-based transformations that are implemented with propagation to make sure they are changing the data in the intended way.The following query shows what rule sets are assigned to a propagation: select PROPAGATION_NAME, RULE_SET_OWNER||'.'||RULE_SET_NAME "Positive Rule Set",NEGATIVE_RULE_SET_OWNER||'.'||NEGATIVE_RULE_SET_NAME "Negative Rule Set"from DBA_PROPAGATION; The next two queries list the propagation rules and their conditions. The first is for the positive rule set, the second is for the negative rule set: set long 4000select rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES rwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER and RULE_SET_NAME in(select RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME;   set long 4000select c.PROPAGATION_NAME, rsr.RULE_SET_OWNER||'.'||rsr.RULE_SET_NAME RULE_SET ,rsr.RULE_OWNER||'.'||rsr.RULE_NAME RULE_NAME,r.RULE_CONDITION CONDITION fromDBA_RULE_SET_RULES rsr, DBA_RULES r ,DBA_PROPAGATION cwhere rsr.RULE_NAME = r.RULE_NAME and rsr.RULE_OWNER = r.RULE_OWNER andrsr.RULE_SET_OWNER=c.NEGATIVE_RULE_SET_OWNER and rsr.RULE_SET_NAME=c.NEGATIVE_RULE_SET_NAMEand rsr.RULE_SET_NAME in(select NEGATIVE_RULE_SET_NAME from DBA_PROPAGATION) order by rsr.RULE_SET_OWNER, rsr.RULE_SET_NAME; 6.3. Determining the Total Number of Messages and Bytes Propagated As in Section 3.1, determining if messages are flowing can be instructive to see whether the propagation is entirely hung or just slow. If the propagation is not in flow control (see Section 6.5.2), but the statistics are incrementing slowly, there may be a performance issue. For Streams implementations two views are available that can assist with this that can show the number of messages sent by a propagation, as well as the number of acknowledgements being returned from the target site: the V$PROPAGATION_SENDER view at the Source site and the V$PROPAGATION_RECEIVER view at the destination site. It is helpful to query both to determine if messages are being delivered to the target. Look for the statistics to increase.Source: select QUEUE_SCHEMA, QUEUE_NAME, DBLINK,HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS, TOTAL_BYTESfrom V$PROPAGATION_SENDER; Target: select SRC_QUEUE_SCHEMA, SRC_QUEUE_NAME, SRC_DBNAME, DST_QUEUE_SCHEMA, DST_QUEUE_NAME, HIGH_WATER_MARK, ACKNOWLEDGEMENT, TOTAL_MSGS from V$PROPAGATION_RECEIVER; 6.4. Check Buffered Subscribers The V$BUFFERED_SUBSCRIBERS view displays information about subscribers for all buffered queues in the instance. This view can be queried to make sure that the site that the propagation is propagating to is listed as a subscriber address for the site being propagated from: select QUEUE_SCHEMA, QUEUE_NAME, SUBSCRIBER_ADDRESS from V$BUFFERED_SUBSCRIBERS; The SUBSCRIBER_ADDRESS column will not be populated when the propagation is local (between queues on the same database). 6.5. Common Streams Propagation Errors 6.5.1. ORA-02082: A loopback database link must have a connection qualifier. This error can occur if you use the Streams Setup Wizard in Oracle Enterprise Manager without first configuring the GLOBAL_NAME for your database. 6.5.2. ORA-25307: Enqueue rate too high. Enable flow control DBA_QUEUE_SCHEDULES will display this informational message for propagation when the automatic flow control (10g feature of Streams) has been invoked.Similar to Streams capture processes, a Streams propagation process can also go into a state of 'flow control. This is an informative message that indicates flow control has been automatically enabled to reduce the rate at which messages are being enqueued into at target queue.This typically occurs when the target site is unable to keep up with the rate of messages flowing from the source site. Other than checking that the apply process is running normally on the target site, usually no action is required by the DBA. Propagation and the capture process will be resumed automatically when the target site is able to accept more messages.The following document contains more information:Document 302109.1 Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlSee the following document for one potential cause of this situation:Document 1097115.1 Oracle Streams Apply Reader is in 'Paused' State 6.5.3. ORA-25315 unsupported configuration for propagation of buffered messages This error typically occurs when the target database is RAC and usually indicates that an attempt was made to propagate buffered messages with the database link pointing to an instance in the destination database which is not the owner instance of the destination queue. To resolve the problem, use queue-to-queue propagation for buffered messages. 6.5.4. ORA-600 [KWQBMCRCPTS101] after dropping / recreating propagation For cause/fixes refer to:Document 421237.1 ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams Propagation 6.5.5. Stopping or Dropping a Streams Propagation Hangs See the following note:Document 1159787.1 Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It Hang 6.6. Streams Propagation-Related Notes for Common Issues Document 437838.1 Streams Specific PatchesDocument 749181.1 How to Recover Streams After Dropping PropagationDocument 368912.1 Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentDocument 564649.1 ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveDocument 553017.1 Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201Document 944846.1 Streams Propagation Fails Ora-7445 [kohrsmc]Document 745601.1 ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'Document 333068.1 ORA-23603: Streams Enqueue Aborted Eue To Low SGADocument 363496.1 Ora-25315 Propagating on RAC StreamsDocument 368237.1 Unable to Unschedule Propagation. Streams Queue is InvalidDocument 436332.1 dbms_propagation_adm.stop_propagation hangsDocument 727389.1 Propagation Fails With ORA-12528Document 730911.1 ORA-4063 Is Reported After Dropping Negative Prop.RulesetDocument 460471.1 Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsDocument 1165583.1 ORA-600 [kwqpuspse0-ack] In Streams EnvironmentDocument 1059029.1 Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationDocument 556309.1 Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedDocument 839568.1 Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''Document 311021.1 Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredDocument 359971.1 STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068Document 1101616.1 DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747 7. Performance Issues A propagation may seem to be slow if the queries from Sections 3.1 and 6.3 show that the message statistics are not changing quickly. In Oracle Streams, this more usually is due to a slow apply process at the target rather than a slow propagation. Propagation could be inferred to be slow if the message statistics are changing, and the state of a capture process according to V$STREAMS_CAPTURE.STATE is PAUSED FOR FLOW CONTROL, but an ORA-25307 'Enqueue rate too high. Enable flow control' warning is NOT observed in DBA_QUEUE_SCHEDULES per Section 6.5.2. If this is the case, see the following notes / white papers for suggestions to increase performance:Document 335516.1 Master Note for Streams Performance RecommendationsDocument 730036.1 Overview for Troubleshooting Streams Performance IssuesDocument 780733.1 Streams Propagation Tuning with Network ParametersWhite Paper: http://www.oracle.com/technetwork/database/features/availability/maa-wp-10gr2-streams-performance-130059.pdfWhite Paper: Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2, http://www.oracle.com/technetwork/database/features/availability/maa-10gr2-streams-configuration-132039.pdf, See APPENDIX A: USING STREAMS CONFIGURATIONS OVER A NETWORKFor basic AQ propagation, the network tuning in the aforementioned Appendix A of the white paper 'Oracle Streams Configuration Best Practices: Oracle Database 10g Release 10.2' is applicable. References NOTE:102330.1 - Advanced Queueing MSG_STATE Values and their InterpretationNOTE:102771.1 - Advanced Queueing Propagation using PL/SQLNOTE:1059029.1 - Combined Capture and Apply (CCA) : Capture aborts : ORA-1422 after schedule_propagationNOTE:1079577.1 - Advanced Queuing Propagation Fails With "ORA-22370: incorrect usage of method"NOTE:1083608.1 - 11g Streams and Oracle SchedulerNOTE:1087324.1 - ORA-01405 ORA-01422 reported by Adavanced Queueing Propagation schedules after RAC reconfigurationNOTE:1097115.1 - Oracle Streams Apply Reader is in 'Paused' StateNOTE:1101616.1 - DBMS_PROPAGATION_ADM.DROP_PROPAGATION FAILS WITH ORA-1747NOTE:1159787.1 - Troubleshooting Streams Propagation When It is Not Functioning and Attempts to Stop It HangNOTE:1165583.1 - ORA-600 [kwqpuspse0-ack] In Streams EnvironmentNOTE:118884.1 - How to unschedule a propagation schedule stuck in pending stateNOTE:1203544.1 - AQ PROPAGATION ABORTED WITH ORA-600[OCIKSIN: INVALID STATUS] ON SYS.DBMS_AQADM_SYS.AQ$_PROPAGATION_PROCEDURE AFTER UPGRADENOTE:1204080.1 - AQ Propagation Failing With ORA-25329 After Upgraded From 8i or 9i to 10g or 11g.NOTE:219416.1 - Advanced Queuing Propagation fails with ORA-22922NOTE:222992.1 - DBMS_AQADM.DISABLE_PROPAGATION_SCHEDULE Returns ORA-24082NOTE:253131.1 - Concurrent Writes May Corrupt LOB Segment When Using Auto Segment Space Management (ORA-1555)NOTE:282987.1 - Propagated Messages marked UNDELIVERABLE after Drop and Recreate Of Remote QueueNOTE:298015.1 - Kwqjswproc:Excep After Loop: Assigning To SelfNOTE:302109.1 - Streams Propagation Error: ORA-25307 Enqueue rate too high. Enable flow controlNOTE:311021.1 - Streams Propagation Process : Ora 12154 After Reboot with Transparent Application Failover TAF configuredNOTE:332792.1 - ORA-04061 error relating to SYS.DBMS_PRVTAQIP reported when setting up StatspackNOTE:333068.1 - ORA-23603: Streams Enqueue Aborted Eue To Low SGANOTE:335516.1 - Master Note for Streams Performance RecommendationsNOTE:353325.1 - ORA-24056: Internal inconsistency for QUEUE and destination NOTE:353754.1 - Streams Messaging Propagation Fails between Single and Multi-byte Charactersets when using Chararacter Length Semantics in the ADT.NOTE:359971.1 - STREAMS propagation to Primary of physical Standby configuation errors with Ora-01033, Ora-02068NOTE:363496.1 - Ora-25315 Propagating on RAC StreamsNOTE:365093.1 - ORA-07445 [kwqppay2aqe()+7360] reported on Propagation of a Transformed MessageNOTE:368237.1 - Unable to Unschedule Propagation. Streams Queue is InvalidNOTE:368912.1 - Queue to Queue Propagation Schedule encountered ORA-12514 in a RAC environmentNOTE:421237.1 - ORA-600 [KWQBMCRCPTS101] reported by a Qmon slave process after dropping a Streams PropagationNOTE:436332.1 - dbms_propagation_adm.stop_propagation hangsNOTE:437838.1 - Streams Specific PatchesNOTE:460471.1 - Propagation Blocked by Qmon Process - Streams_queue_table / 'library cache lock' waitsNOTE:463820.1 - Streams Combined Capture and Apply in 11gNOTE:553017.1 - Stream Propagation Process Errors Ora-4052 Ora-6554 From 11g To 10201NOTE:556309.1 - Changing Propagation/ queue_to_queue : false -> true does does not work; no LCRs propagatedNOTE:564649.1 - ORA-02068/ORA-03114/ORA-03113 Errors From Streams Propagation Process - Remote Database is Available and Unschedule/Reschedule Does Not ResolveNOTE:566622.1 - ORA-22275 when propagating >4K AQ$_JMS_TEXT_MESSAGEs from 9.2.0.8 to 10.2.0.1NOTE:727389.1 - Propagation Fails With ORA-12528NOTE:730036.1 - Overview for Troubleshooting Streams Performance IssuesNOTE:730911.1 - ORA-4063 Is Reported After Dropping Negative Prop.RulesetNOTE:731292.1 - ORA-25215 Reported On Local Propagation When Using Transformation with ANYDATA queue tablesNOTE:731539.1 - ORA-29268: HTTP client error 401 Unauthorized Error when the AQ Servlet attempts to Propagate a message via HTTPNOTE:745601.1 - ORA-23603 'STREAMS enqueue aborted due to low SGA' Error from Streams Propagation, and V$STREAMS_CAPTURE.STATE Hanging on 'Enqueuing Message'NOTE:749181.1 - How to Recover Streams After Dropping PropagationNOTE:780733.1 - Streams Propagation Tuning with Network ParametersNOTE:787367.1 - ORA-22275 reported on Propagating Messages with LOB component when propagating between 10.1 and 10.2NOTE:808136.1 - How to clear the old errors from DBA_PROPAGATION view ?NOTE:827184.1 - AQ Propagation with CLOB data types Fails with ORA-22990NOTE:827473.1 - How to alter propagation from queue_to_queue to queue_to_dblinkNOTE:839568.1 - Propagation failing with error: ORA-01536: space quota exceeded for tablespace ''NOTE:846297.1 - AQ Propagation Fails : ORA-00600[kope2upic2954] or Ora-00600[Kghsstream_copyn]NOTE:944846.1 - Streams Propagation Fails Ora-7445 [kohrsmc]

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  • New Training and Support Center Coming Soon!

    - by Ruth
    The CRM On Demand Training and Support Center is getting a face lift. In May 2010 we will unveil the new and improved layout, look and feel, and even some new content. Some of you told us loud and clear that you wanted an easier way to find our training courses and other important information. Well, here you are: Immediately you see the look and feel has changed and things have moved around a bit. You may ask, "How can I find the training catalog? Service requests? Downloads?" There are a few ways to find what you're looking for. You may use the search box to find training, quick guides, downloads, best practices, FAQs and more. You may also click the tabs or links in the blue bar, like Browse Training, to browse other documents and information. Here is a brief outline of the tabs and links that will help as you navigate this new tool: The Support tab provides alerts and notifications specific to your application environment. The Get Started tab is organized by role and contains links to resources aimed at helping you get the most out of your first 30 days with CRM On Demand. The Learn More tab outlines information in key topic areas, like administration, integration, and reports. Go to this tab to get the resources you need to move beyond the basics. The Release Information tab contains information specific to the current and upcoming releases of CRM On Demand. Access this tab to learn about and prepare for upgrades to your CRM On Demand application. The Best Practices tab contains a compilation of knowledge gained by experts that work with CRM On Demand day in and day out. Access this knowledge to benefit from their vast experience. The Communities tab offers connections to others in the CRM On Demand community through forums, communities, blogs, and more. The Browse training link opens the training catalog.Take a look at the instructor-led training, Webinars, quick guides, use cases, and tools available to you. The Browse Knowledge link takes you to our knowledge base where you can get answers to frequently asked questions. The Submit a Service Request link directs you to My Oracle Support where you can log a service request. The steps in that process have not changed. The Web Services Library provides simple APIs and a link to Oracle Sample Code where you can get samples that can help you build custom integrations. The Add-On Applications link allows access to our downloadable applications that allow you to extend the functionality of CRM On Demand. The Templates and Tools link provides access to resources that can help you design and build CRM On Demand to meet your company's specific needs. A lot has changed and I know it is a lot to take in. To help you out, we have a printable quick guide that you can use during this transition. As always, let us know what you think: [email protected].

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  • Support Question? Immediate response!

    - by Alliances & Channels Redaktion
    In the support case, it usually has to go fast - as it is well if you have already resolved fundamental questions in advance. For all partners who wish to learn more about support topics, about the use of the SI number, about My Oracle Support, the exact sequence of support processes and service request edits or simply about the Oracle Support Portfolio, it is advisable to visit the Oracle Partner Days. There Oracle Support in the exhibition area is represented with an information booth! Our team will be there individually on general and very specific questions, such as: - What are my rights with which partner SI number? - How do I open or escalate a service request? - What should I do when a service request is processed in the U.S.? - What exactly is Platinum Support? - Can we use Platinum Support as a partner? - How can I use "My Oracle Support" efficiently? Incidentally: The participation at the Oracle Partner Day is also worthwhile, if you are already a Support Professional. As always attracts a varied program of training opportunities, information, networking and entertainment! Please register here for the Oracle Partner Days: 22. 10.2013 Montreux/ Switzerland 29.10.2013 Zürich/ Switzerland 29.10.2013 Utrecht/ Netherlands 07.11.2013 Gent/ Belgium

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  • Looking into Enum Support in Entity Framework 5.0 Code First

    - by nikolaosk
    In this post I will show you with a hands-on demo the enum support that is available in Visual Studio 2012, .Net Framework 4.5 and Entity Framework 5.0. You can have a look at this post to learn about the support of multilple diagrams per model that exists in Entity Framework 5.0. We will demonstrate this with a step by step example. I will use Visual Studio 2012 Ultimate. You can also use Visual Studio 2012 Express Edition. Before I move on to the actual demo I must say that in EF 5.0 an enumeration can have the following types. Byte Int16 Int32 Int64 Sbyte Obviously I cannot go into much detail on what EF is and what it does. I will give again a short introduction.The .Net framework provides support for Object Relational Mapping through EF. So EF is a an ORM tool and it is now the main data access technology that microsoft works on. I use it quite extensively in my projects. Through EF we have many things out of the box provided for us. We have the automatic generation of SQL code.It maps relational data to strongly types objects.All the changes made to the objects in the memory are persisted in a transactional way back to the data store. You can find in this post an example on how to use the Entity Framework to retrieve data from an SQL Server Database using the "Database/Schema First" approach. In this approach we make all the changes at the database level and then we update the model with those changes. In this post you can see an example on how to use the "Model First" approach when working with ASP.Net and the Entity Framework. This model was firstly introduced in EF version 4.0 and we could start with a blank model and then create a database from that model.When we made changes to the model , we could recreate the database from the new model. You can search in my blog, because I have posted many posts regarding ASP.Net and EF. I assume you have a working knowledge of C# and know a few things about EF. The Code First approach is the more code-centric than the other two. Basically we write POCO classes and then we persist to a database using something called DBContext. Code First relies on DbContext. We create 2,3 classes (e.g Person,Product) with properties and then these classes interact with the DbContext class. We can create a new database based upon our POCOS classes and have tables generated from those classes.We do not have an .edmx file in this approach.By using this approach we can write much easier unit tests. DbContext is a new context class and is smaller,lightweight wrapper for the main context class which is ObjectContext (Schema First and Model First). Let's begin building our sample application. 1) Launch Visual Studio. Create an ASP.Net Empty Web application. Choose an appropriate name for your application. 2) Add a web form, default.aspx page to the application. 3) Now we need to make sure the Entity Framework is included in our project. Go to Solution Explorer, right-click on the project name.Then select Manage NuGet Packages...In the Manage NuGet Packages dialog, select the Online tab and choose the EntityFramework package.Finally click Install. Have a look at the picture below   4) Create a new folder. Name it CodeFirst . 5) Add a new item in your application, a class file. Name it Footballer.cs. This is going to be a simple POCO class.Place it in the CodeFirst folder. The code follows public class Footballer { public int FootballerID { get; set; } public string FirstName { get; set; } public string LastName { get; set; } public double Weight { get; set; } public double Height { get; set; } public DateTime JoinedTheClub { get; set; } public int Age { get; set; } public List<Training> Trainings { get; set; } public FootballPositions Positions { get; set; } }    Now I am going to define my enum values in the same class file, Footballer.cs    public enum FootballPositions    {        Defender,        Midfielder,        Striker    } 6) Now we need to create the Training class. Add a new class to your application and place it in the CodeFirst folder.The code for the class follows.     public class Training     {         public int TrainingID { get; set; }         public int TrainingDuration { get; set; }         public string TrainingLocation { get; set; }     }   7) Then we need to create a context class that inherits from DbContext.Add a new class to the CodeFirst folder.Name it FootballerDBContext.Now that we have the entity classes created, we must let the model know.I will have to use the DbSet<T> property.The code for this class follows       public class FootballerDBContext:DbContext     {         public DbSet<Footballer> Footballers { get; set; }         public DbSet<Training> Trainings { get; set; }     } Do not forget to add  (using System.Data.Entity;) in the beginning of the class file 8) We must take care of the connection string. It is very easy to create one in the web.config.It does not matter that we do not have a database yet.When we run the DbContext and query against it,it will use a connection string in the web.config and will create the database based on the classes. In my case the connection string inside the web.config, looks like this      <connectionStrings>    <add name="CodeFirstDBContext"  connectionString="server=.\SqlExpress;integrated security=true;"  providerName="System.Data.SqlClient"/>                       </connectionStrings>   9) Now it is time to create Linq to Entities queries to retrieve data from the database . Add a new class to your application in the CodeFirst folder.Name the file DALfootballer.cs We will create a simple public method to retrieve the footballers. The code for the class follows public class DALfootballer     {         FootballerDBContext ctx = new FootballerDBContext();         public List<Footballer> GetFootballers()         {             var query = from player in ctx.Footballers where player.FirstName=="Jamie" select player;             return query.ToList();         }     }   10) Place a GridView control on the Default.aspx page and leave the default name.Add an ObjectDataSource control on the Default.aspx page and leave the default name. Set the DatasourceID property of the GridView control to the ID of the ObjectDataSource control.(DataSourceID="ObjectDataSource1" ). Let's configure the ObjectDataSource control. Click on the smart tag item of the ObjectDataSource control and select Configure Data Source. In the Wizzard that pops up select the DALFootballer class and then in the next step choose the GetFootballers() method.Click Finish to complete the steps of the wizzard. Build your application.  11)  Let's create an Insert method in order to insert data into the tables. I will create an Insert() method and for simplicity reasons I will place it in the Default.aspx.cs file. private void Insert()        {            var footballers = new List<Footballer>            {                new Footballer {                                 FirstName = "Steven",LastName="Gerrard", Height=1.85, Weight=85,Age=32, JoinedTheClub=DateTime.Parse("12/12/1999"),Positions=FootballPositions.Midfielder,                Trainings = new List<Training>                             {                                     new Training {TrainingDuration = 3, TrainingLocation="MelWood"},                    new Training {TrainingDuration = 2, TrainingLocation="Anfield"},                    new Training {TrainingDuration = 2, TrainingLocation="MelWood"},                }                            },                            new Footballer {                                  FirstName = "Jamie",LastName="Garragher", Height=1.89, Weight=89,Age=34, JoinedTheClub=DateTime.Parse("12/02/2000"),Positions=FootballPositions.Defender,                Trainings = new List<Training>                                             {                                 new Training {TrainingDuration = 3, TrainingLocation="MelWood"},                new Training {TrainingDuration = 5, TrainingLocation="Anfield"},                new Training {TrainingDuration = 6, TrainingLocation="Anfield"},                }                           }                    };            footballers.ForEach(foot => ctx.Footballers.Add(foot));            ctx.SaveChanges();        }   12) In the Page_Load() event handling routine I called the Insert() method.        protected void Page_Load(object sender, EventArgs e)        {                   Insert();                }  13) Run your application and you will see that the following result,hopefully. You can see clearly that the data is returned along with the enum value.  14) You must have also a look at the database.Launch SSMS and see the database and its objects (data) created from EF Code First.Have a look at the picture below. Hopefully now you have seen the support that exists in EF 5.0 for enums.Hope it helps !!!

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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • Would Ubuntu support this Avell G1711?

    - by Bernardo
    I just bought a gaming notebook (model G1711) from a local brand in Brazil named Avell. Its configuration is quite advanced and this is the reason for my purchase. However, all of their official support relies on Windows 7 or 8, actually. So would Ubuntu work on this machine? It is an i5 Haswell, Chipset Intel HM87, Nvidia Geforce GTX 765M, sound with THX TruStudio Pro, Blu-ray writer, US layout keybord 101/102, USB 2 and 3.0, eSata port, 9 in one memory card reader.

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  • Implementing History Support using jQuery for AJAX websites built on asp.net AJAX

    - by anil.kasalanati
    Problem Statement: Most modern day website use AJAX for page navigation and gone are the days of complete HTTP redirection so it is imperative that we support back and forward buttons on the browser so that end users navigation is not broken. In this article we discuss about solutions which are already available and problems with them. Microsoft History Support: Post .Net 3.5 sp1 Microsoft’s Script manager supports history for websites using Update panels. This is achieved by enabling the ENABLE HISTORY property for the script manager and then the event “Page_Browser_Navigate” needs to be handled. So whenever the browser buttons are clicked the event is fired and the application can write code to do the navigation. The following articles provide good tutorials on how to do that http://www.asp.net/aspnet-in-net-35-sp1/videos/introduction-to-aspnet-ajax-history http://www.codeproject.com/KB/aspnet/ajaxhistorymanagement.aspx And Microsoft api internally creates an IFrame and changes the bookmark of the url. Unfortunately this has a bug and it does not work in Ie6 and 7 which are the major browsers but it works in ie8 and Firefox. And Microsoft has apparently fixed this bug in .Net 4.0. Following is the blog http://weblogs.asp.net/joshclose/archive/2008/11/11/asp-net-ajax-addhistorypoint-bug.aspx For solutions which are still running on .net 3.5 sp1 there is no solution which Microsoft offers so there is  are two way to solve this o   Disable the back button. o   Develop custom solution.   Disable back button Even though this might look like a very simple thing to do there are issues around doing this  because there is no event which can be manipulated from the javascript. The browser does not provide an api to do this. So most of the technical solution on internet offer work arounds like doing a history.forward(1) so that even if the user clicks a back button the destination page redirects the user to the original page. This is not a good customer experience and does not work for asp.net website where there are different views in the same page. There are other ways around detecting the window unload events and writing code there. So there are 2 events onbeforeUnload and onUnload and we can write code to show a confirmation message to the user. If we write code in onUnLoad then we can only show a message but it is too late to stop the navigation. And if we write on onBeforeUnLoad we can stop the navigation if the user clicks cancel but this event would be triggered for all AJAX calls and hyperlinks where the href is anything other than #. We can do this but the website has to be checked properly to ensure there are no links where href is not # otherwise the user would see a popup message saying “you are leaving the website”. Believe me after doing a lot of research on the back button disable I found it easier to support it rather than disabling the button. So I am going to discuss a solution which work  using jQuery with some tweaking. Custom Solution JQuery already provides an api to manage the history of a AJAX website - http://plugins.jquery.com/project/history We need to integrate this with Microsoft Page request manager so that both of them work in tandem. The page state is maintained in the cookie so that it can be passed to the server and I used jQuery cookie plug in for that – http://plugins.jquery.com/node/1386/release Firstly when the page loads there is a need to hook up all the events on the page which needs to cause browser history and following is the code to that. jQuery(document).ready(function() {             // Initialize history plugin.             // The callback is called at once by present location.hash.             jQuery.history.init(pageload);               // set onlick event for buttons             jQuery("a[@rel='history']").click(function() {                 //                 var hash = this.page;                 hash = hash.replace(/^.*#/, '');                 isAsyncPostBack = true;                 // moves to a new page.                 // pageload is called at once.                 jQuery.history.load(hash);                 return true;             });         }); The above scripts basically gets all the DOM objects which have the attribute rel=”history” and add the event. In our test page we have the link button  which has the attribute rel set to history. <asp:LinkButton ID="Previous" rel="history" runat="server" onclick="PreviousOnClick">Previous</asp:LinkButton> <asp:LinkButton ID="AsyncPostBack" rel="history" runat="server" onclick="NextOnClick">Next</asp:LinkButton> <asp:LinkButton ID="HistoryLinkButton" runat="server" style="display:none" onclick="HistoryOnClick"></asp:LinkButton>   And you can see that there is an hidden HistoryLinkButton which used to send a sever side postback in case of browser back or previous buttons. And note that we need to use display:none and not visible= false because asp.net AJAX would disallow any post backs if visible=false. And in general the pageload event get executed on the client side when a back or forward is pressed and the function is shown below function pageload(hash) {                   if (hash) {                         if (!isAsyncPostBack) {                           jQuery.cookie("page", hash);                     __doPostBack("HistoryLinkButton", "");                 }                isAsyncPostBack = false;                             } else {                 // start page             jQuery("#load").empty();             }         }   As you can see in case there is an hash in the url we are basically do an asp.net AJAX post back using the following statement __doPostBack("HistoryLinkButton", ""); So whenever the user clicks back or forward the post back happens using the event statement we provide and Previous event code is invoked in the code behind.  We need to have the code to use the pageId present in the url to change the page content. And there is an important thing to note – because the hash is worked out using the pageId’s there is a need to recalculate the hash after every AJAX post back so following code is plugged in function ReWorkHash() {             jQuery("a[@rel='history']").unbind("click");             jQuery("a[@rel='history']").click(function() {                 //                 var hash = jQuery(this).attr("page");                 hash = hash.replace(/^.*#/, '');                 jQuery.cookie("page", hash);                 isAsyncPostBack = true;                                   // moves to a new page.                 // pageload is called at once.                 jQuery.history.load(hash);                 return true;             });        }   This code is executed from the code behind using ScriptManager RegisterClientScriptBlock as shown below –       ScriptManager.RegisterClientScriptBlock(this, typeof(_Default), "Recalculater", "ReWorkHash();", true);   A sample application is available to be downloaded at the following location – http://techconsulting.vpscustomer.com/Source/HistoryTest.zip And a working sample is available at – http://techconsulting.vpscustomer.com/Samples/Default.aspx

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  • My Oracle Support: Your Mobile Needs

    - by richard.miller
    We know you have issues with My Oracle Support. But one area which we haven't tried to help customers is in the mobile space. If you have a few minutes take this survey. Our goal is to be able to deliver a "5 star" solution via mobile for limited set of specific and important uses. We don't plan on delivering the kitchen sink. Help us plan on what is REALLY important to you when on the move. http://tinyurl.com/mosmobile

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  • Support / Maintenance documentation for development team

    - by benwebdev
    Hi, I'm working in the Development dept (around 40 developers) for a large E-Commerce company. We've grown quickly but have not evolved very well in the field of documenting our work. We work with an Agile / Scrum-like methodology with our development and testing but documentation seems to be neglected. We need to be able to make documentation that would aid a developer who hasnt worked on our project before or was new to the company. We also have to create more high level information for our support department to explain any extra config settings and fixes of known issues that may arise, if any. Currently we put this in a badly put together wiki, based on an old Sharepoint / TFS site. Can anyone suggest some ideal links or advice on improving the documentation standard? What works in other companies? Has anyone got avice on developing documentation as part of an agile process? Many thanks, ben

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  • Language support problems

    - by oadams
    I'm running 11.04. I want the system language to be in German. When I go to Language Support and Install/Remove Languages, I check the German box and Apply Changes. However I'm told that the package is already installed and that there isn't any need for an installation. Expanding the Details shows: Package [dbus.String(u'libreoffice-gnome')] is already installed However, German doesn't appear in the Language for menus and windows list. How should I resolve this? The problem is the same when I tried Esperanto and Afrikaans.

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  • Announcing RSS feeds of Microsoft All-In-One Code Framework code samples

    - by Jialiang
    Today, we are not only announcing Sample Browser v2 CTP, but we are also excited to announce the availability of RSS feeds of All-In-One Code Framework code samples. By using these feeds, you can easily track and download the new code samples. English RSS feeds All code samples: http://support.microsoft.com/rss/en/rss.xml ASP.NET code samples: http://support.microsoft.com/rss/en/ASPNET.xml Silverlight code samples: http://support.microsoft.com/rss/en/Silverlight.xml Azure code samples: http://support.microsoft.com/rss/en/Azure.xml COM code samples: http://support.microsoft.com/rss/en/COM.xml Data Platform code samples: http://support.microsoft.com/rss/en/Data%20Platform.xml Library code samples: http://support.microsoft.com/rss/en/Library.xml Office dev code samples: http://support.microsoft.com/rss/en/Office.xml VSX code samples: http://support.microsoft.com/rss/en/VSX.xml Windows 7 code samples: http://support.microsoft.com/rss/en/Windows%207.xml Windows Forms code samples: http://support.microsoft.com/rss/en/Windows%20Forms.xml Windows General code samples: http://support.microsoft.com/rss/en/Windows%20General.xml Windows Service code samples: http://support.microsoft.com/rss/en/Windows%20Service.xml Windows Shell code samples: http://support.microsoft.com/rss/en/Windows%20Shell.xml Windows UI code samples: http://support.microsoft.com/rss/en/Windows%20UI.xml WPF code samples: http://support.microsoft.com/rss/en/WPF.xml ??RSS?? ??????:http://support.microsoft.com/rss/zh-cn/codeplex/rss.xml ASP.NET????:http://support.microsoft.com/rss/zh-cn/codeplex/ASPNET.xml Silverlight????:http://support.microsoft.com/rss/zh-cn/codeplex/Silverlight.xml Azure ????: http://support.microsoft.com/rss/zh-cn/codeplex/Azure.xml COM ????: http://support.microsoft.com/rss/zh-cn/codeplex/COM.xml Data Platform ????: http://support.microsoft.com/rss/zh-cn/codeplex/Data%20Platform.xml Library ????: http://support.microsoft.com/rss/zh-cn/codeplex/Library.xml Office dev ????: http://support.microsoft.com/rss/zh-cn/codeplex/Office.xml VSX ????: http://support.microsoft.com/rss/zh-cn/codeplex/VSX.xml Windows 7 ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%207.xml Windows Forms ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%20Forms.xml Windows General ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%20General.xml Windows Service ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%20Service.xml Windows Shell ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%20Shell.xml Windows UI ????: http://support.microsoft.com/rss/zh-cn/codeplex/Windows%20UI.xml WPF ????: http://support.microsoft.com/rss/zh-cn/codeplex/WPF.xml

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  • Policies for deciding which mobile devices/OS versions to support? [on hold]

    - by bobfet1
    When developing for mobile devices, what are some strategies to go about determining which mobile devices and OS versions to support? Do some teams set a certain policy in place, like "support devices used by more than 2% of users" or "support OS versions with over 10% of users?" For example, a reoccurring challenge I am running into is the decision whether to support only new OS versions like iOS7 or KitKat, or continue support for older versions. It would be helpful to know how others approach this decision.

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  • App for family tech support tracking?

    - by slothbear
    I do tech support for several groups within my family. They usually have a document or notebook of questions for me. They often record my advice, but then ask me again later. Some communications are by email (nice record for me, although they never think to search). Some sessions are in person, usually with a followup email from me for the record. Which they forget about. I'm not trying to force them to be more 'professional', but I would like to streamline my support a bit, and give them a place to look for past answers. Some of them would like a standard place like that, rather than reasking me the same questions. The solution has to be free. And web-based, although email-in for questions would be great. I'll be doing most (all?) updating of the system. Mobile/iPhone access would be nice, but not required. Ideally, a system with topics and responses would be good, but I'd need a way to promote one response as 'the answer'.

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  • SmartAssembly Support: How to change the maps folder

    - by Bart Read
    If you've set up SmartAssembly to store error reports in a SQL Server database, you'll also have specified a folder for the map files that are used to de-obfuscate error reports (see Figure 1). Whilst you can change the database easily enough you can't change the map folder path via the UI - if you click on it, it'll just open the folder in Explorer - but never fear, you can change it manually and fortunately it's not that difficult. (If you want to get to these settings click the Tools > Options link on the left-hand side of the SmartAssembly main window.)   Figure 1. Error reports database settings in SmartAssembly. The folder path is actually stored in the database, so you just need to open up SQL Server Management Studio, connect to the SQL Server where your error reports database is stored, then open a new query on the SmartAssembly database by right-clicking on it in the Object Explorer, then clicking New Query (see figure 2).     Figure 2. Opening a new query against the SmartAssembly error reports database in SQL Server. Now execute the following SQL query in the new query window: SELECT * FROM dbo.Information You should find that you get a result set rather like that shown in figure 3. You can see that the map folder path is stored in the MapFolderNetworkPath column.   Figure 3. Contents of the dbo.Information table, showing the map folder path I set in SmartAssembly. All I need to do to change this is execute the following SQL: UPDATE dbo.Information SET MapFolderNetworkPath = '\\UNCPATHTONEWFOLDER' WHERE MapFolderNetworkPath = '\\dev-ltbart\SAMaps' This will change the map folder path to whatever I supply in the SET clause. Once you've done this, you can verify the change by executing the following again: SELECT * FROM dbo.Information You should find the result set contains the new path you've set.

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