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• Finding underlying cause of Window 7 Account corruption.

  - by Carl Jokl

  I have been having trouble with my Sister's computer which I built. It is running Windows 7 Ultimate x64. The problem is that I have had problems with the accounts becoming corrupted. First problems manifest themselves in the form of Windows saying the profile failed to be loaded properly and a temporary profile. Eventually the account will not allow login at all. An error message along the lines the authentication service failing the login. I have found information about this problem and how to fix it. The problem being that something has corrupted the account profile and backing up and recreating the accounts fixes the problem. I have been able to fix things and get logins working again but over the period of usually about a week it happens again. Bit by bit the accounts corrupt and then it is back to square one. I am frustrated because I don't know what the underlying cause of the problem is i.e. what is causing the accounts to be corrupted in the first place. At the moment I am just treating the symptoms. I was hoping someone who may have more experience with dealing with this problem might be able to help me find the root cause. Some articles suggest that Norton Internet Security is a big culprit of this problem which is installed. I could try uninstalling Norton and see if it helps. The one thing which is different about this computer to any other I have built is that it has a solid state drive. Actually it has both a hard drive and solid state drive. The documents and settings i.e. the Users directory is stored on the hard drive. This was done following an article about moving the user account data onto a separate drive on Windows 7 which I found on the Internet. Moving the User accounts is more of a pain under Windows 7 and this solution involved creating a low level file system link to the folder from the boot drive (Solid State) to the Hard Drive. The idea is that the computer behaves just as if it is accessing the User's folder from the boot drive but actually the data is stored on the hard drive. This may have nothing to do with the cause of the problem but due to the problem being user account corruption it is a possibility I have not been able to rule out. Any help would be appreciated as I would be glad to see the back of this problem.

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• Apache won't follow Symlink

  - by Marvin Dickhaus

  I have a LAMP server (Ubuntu 12.10) setup on my development machine. It is a T60 modified with an SSD. The server base is in /var/www. Apache has the following config: DocumentRoot /var/www <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/> Options Indexes FollowSymLinks MultiViews SymLinksIfOwnerMatch AllowOverride all Order allow,deny allow from all </Directory> I'm currently developing a SilverStripe CMS featured site. The folder for the server is /var/www/sfk/. The framework and all cms relavant features are in their respective folders. The only folder that need to be modified would be the /var/www/sfk/mysite folder. Because of that I want to keep the mysite folder under my home directory and symlink it into the server folder. So here is what I've done: ln -s ~/sfk/mysite/ /var/www/sfk/ sudo chgrp www-data /var/www/sfk/mysite -R ls tells me the following: /var/www/sfk (exerpt) drwxr-xr-x 3 marvin www-data 4096 Nov 16 16:53 assets drwxr-xr-x 12 marvin www-data 4096 Nov 16 16:53 cms drwxr-xr-x 29 marvin www-data 4096 Nov 16 16:53 framework -rw-r--r-- 1 marvin www-data 2410 Nov 16 16:53 index.php lrwxrwxrwx 1 marvin www-data 24 Nov 20 17:45 mysite -> /home/marvin/sfk/mysite/ -rw-rw-r-- 1 marvin www-data 514 Nov 16 16:55 _ss_environment.php drwxr-xr-x 4 marvin www-data 4096 Nov 16 16:53 themes and ls /var/www/sfk/mysite/ drwxrwxr-x 6 marvin www-data 4096 Nov 16 00:15 code drwxrwxr-x 2 marvin www-data 4096 Nov 16 11:51 _config -rwxrwxr-x 1 marvin www-data 2685 Nov 16 15:39 _config.php drwxrwxr-x 2 marvin www-data 4096 Nov 16 00:15 css drwxrwxr-x 2 marvin www-data 4096 Nov 16 00:15 images drwxrwxr-x 2 marvin www-data 4096 Nov 16 00:15 javascript drwxrwxr-x 5 marvin www-data 4096 Nov 16 00:15 templates This is literally the same setup I have on my desktop machine. The problem I have is that the mysite/ folder is just not recognized. I'm thankful for every advice I get. I'm frustrated because I'm stuck with this issue for hours.

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• What is the probable failure - no BSOD, no event log, monitors sleeping, force reboot required

  - by Tyler

  Every 3 to 15 days, my PC freezes. This typically happens when the computer is idle, I'm coming home from work, back from vacation, etc. It's never happened while using my computer. The monitors are in power save mode The Caps Lock light on the (wireless) keyboard doesn't work Ctrl-alt-del has no effect, mouse (wireless) has no effect The hardware reset button and single press of power putton have no effect Computer does not appear on the network No BSOD, no memory dump Event logs have no errors or indications of problems near the time of crash. Only messages after reboot indicating that there was a reboot without a clean shutdown. Windows is set to never put the computer to sleep (just the display) Here are the vital stats of the build: OS Windows 8 Pro 64-bit CPU Intel i5-2400 Mobo Intel BOXDP67DE Micro ATX GPU MSI N460GTX Cyclone768D5/OC RAM CORSAIR XMS3 8GB (2 x 4GB) CMX8GX3M2A1333C9 PSU SeaSonic X Series X650 Gold System Drive Samsung 840 Pro 256 GB SSD Data Drive 2 x Western Digital WD20EARS 2TB in hardware RAID 1 Optical Lite-On DVD burner IHAS424-98 And here is the story of how the problem developed and what I've done to diagnose: January 2011, system built with Windows 7 64-bit, runs great. March 2011, Intel replaced the mobo because of the bad sata controllers. October 2012, upgrade to Windows 8 (problems start shortly after). January 2013, system freezes and causes network to fail for the whole house. Unplug the network cable and other devices and PCs can use the internet. Plug it back in, internet goes away for everyone. Reboot and everything is fine. March 2013, install Intel Gigabit CT PCI-E NIC, disable mobo nic in bios. Network strangeness goes away. Freezes are less frequent. Memtest shows no problems (20 passes). Early June 2013, replace Antec PSU with SeaSonic PSU. Mid June 2013, replace OCZ Vertex 2 SSD with Samsung SSD. Late June 2013, get frustrated and hope the community has some good ideas (I'm running out of budget to replace parts). My next plan of attack is setting "Turn off display" to Never and using a screen saver to see how that reacts on the next freeze. It makes me sad to waste power for up to 15 days though. Has anyone out there seen a problem like this? Any ideas on what kind of malfunction would act this way? Ideas of other diagnostic steps to take?

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• UIViewController not loading a UIView

  - by Cosizzle

  Hey, I'm playing around with a script my teacher provided for a table based application. However I can't seem to get my own view to load. Files: SubViewOneController (which is a sub view, also has a nib) TapViewController (Custom UIView I created and want to add to a cell) RootViewController (Main controller which loads in the views) SimpleNavAppDelegate How it works: Within the RootViewController, there's an NSArray that holds NSDictionary objects which is declared in the -(void)awakeFromNib {} method - (void)awakeFromNib { // we'll keep track of our views controllers in this array views = [[NSMutableArray alloc] init]; // when using alloc you are responsible for it, and you will have to release it. // ==================================================================================================== // ==================================================================================================== // LOADING IN CUSTOM VIEW HERE: // allocate a set of views and add to our view array as a dictionary item TapViewController *tapBoardView = [[TapViewController alloc] init]; //push onto array [views addObject:[NSDictionary dictionaryWithObjectsAndKeys: @"Tab Gestures", @"title", tapBoardView, @"controller", nil]]; [tapBoardView release]; //release the memory // ==================================================================================================== // ==================================================================================================== SubViewOneController *subViewOneController = [[SubViewOneController alloc] init]; // This will set the 2nd level title subViewOneController.title = @"Swipe Gestures"; //set it's title //push it onto the array [views addObject:[NSDictionary dictionaryWithObjectsAndKeys: @"Swipe Gestures", @"title", subViewOneController, @"controller", nil]]; [subViewOneController release]; //release the memory } Later on I set the table view: - (void)tableView:(UITableView *)tableView didSelectRowAtIndexPath:(NSIndexPath *)indexPath { // OUTPUT -- see console NSLog(@"indexPath %i", indexPath.row); // OUTPUT: tapController: <TapViewController: 0x3b2b360> NSLog(@"view object: %@", [views objectAtIndex:indexPath.row]); // OUTPUT: view object: controller = <TapViewController: 0x3b0e290>; title = "Tab Gestures"; // ----- Hardcoding the controller and nib file in does work, so it's not a linkage issue ------ // UNCOMMENT TO SEE WORKING -- comment below section. //TapViewController *tapContoller = [[TapViewController alloc] initWithNibName:@"TapBoardView" bundle:nil]; //NSLog(@"tapController: %@", tapContoller); //[self.navigationController pushViewController:tapContoller animated:YES]; // ----- Random Tests ----- //UIViewController *targetViewController = [[views objectAtIndex: 0] objectForKey:@"controller"]; // DOES NOT WORK // LOADS THE SECOND CELL (SubViewOneController) however will not load (TapViewController) UIViewController *targetViewController = [[views objectAtIndex: indexPath.row] objectForKey:@"controller"]; NSLog(@"target: %@", targetViewController); // OUTPUT: target: <TapViewController: 0x3b0e290> [self.navigationController pushViewController:targetViewController animated:YES]; } Reading the comments you should be able to see that hardcoding the view in, works - however trying to load it from the View NSArray does not work. It does however contain the object in memory, seeing that NSLog proves that. Everything is linked up and working within the TapViewController nib file. So ya, im kinda stuck on this one, any help would be great! Thanks guys

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• Would someone mind giving suggestions for this new assembly language?

  - by Noctis Skytower

  Greetings! Last semester in college, my teacher in the Computer Languages class taught us the esoteric language named Whitespace. In the interest of learning the language better with a very busy schedule (midterms), I wrote an interpreter and assembler in Python. An assembly language was designed to facilitate writing programs easily, and a sample program was written with the given assembly mnemonics. Now that it is summer, a new project has begun with the objective being to rewrite the interpreter and assembler for Whitespace 0.3, with further developments coming afterwards. Since there is so much extra time than before to work on its design, you are presented here with an outline that provides a revised set of mnemonics for the assembly language. This post is marked as a wiki for their discussion. Have you ever had any experience with assembly languages in the past? Were there some instructions that you thought should have been renamed to something different? Did you find yourself thinking outside the box and with a different paradigm than in which the mnemonics were named? If you can answer yes to any of those questions, you are most welcome here. Subjective answers are appreciated! hold N Push the number onto the stack copy Duplicate the top item on the stack copy N Copy the nth item on the stack (given by the argument) onto the top of the stack swap Swap the top two items on the stack drop Discard the top item on the stack drop N Slide n items off the stack, keeping the top item add Addition sub Subtraction mul Multiplication div Integer Division mod Modulo save Store load Retrieve L: Mark a location in the program call L Call a subroutine goto L Jump unconditionally to a label if=0 L Jump to a label if the top of the stack is zero if<0 L Jump to a label if the top of the stack is negative return End a subroutine and transfer control back to the caller exit End the program print chr Output the character at the top of the stack print int Output the number at the top of the stack input chr Read a character and place it in the location given by the top of the stack input int Read a number and place it in the location given by the top of the stack Question: How would you redesign, rewrite, or rename the previous mnemonics and for what reasons?

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• function which given a point and a value of the area of a square as input parameter returns four squ

  - by osabri

  in this code i don't understand why teacher used sometimes +value, - value; /******************************************/ // function void returnSquares(POINT point, int value) void returnSquares(POINT point, int value) { SQUARE tabSquares[4]; // table of squares that we are creating int i; // getting points of 4 squares // for first square input point is point C tabSquares[0].pointA.dimX = point.dimX - value; tabSquares[0].pointA.dimY = point.dimY + value; tabSquares[0].pointB.dimX = point.dimX; tabSquares[0].pointB.dimY = point.dimY + value; tabSquares[0].pointC.dimX = point.dimX; tabSquares[0].pointC.dimY = point.dimY; tabSquares[0].pointD.dimX = point.dimX - value; tabSquares[0].pointD.dimY = point.dimY; // for 2nd square input point is point D tabSquares[1].pointA.dimX = point.dimX; tabSquares[1].pointA.dimY = point.dimY + value; tabSquares[1].pointB.dimX = point.dimX + value; tabSquares[1].pointB.dimY = point.dimY + value; tabSquares[1].pointC.dimX = point.dimX + value; tabSquares[1].pointC.dimY = point.dimY; tabSquares[1].pointD.dimX = point.dimX; tabSquares[1].pointD.dimY = point.dimY; // for 3rd square input point is point A tabSquares[2].pointA.dimX = point.dimX; tabSquares[2].pointA.dimY = point.dimY; tabSquares[2].pointB.dimX = point.dimX + value; tabSquares[2].pointB.dimY = point.dimY; tabSquares[2].pointC.dimX = point.dimX + value; tabSquares[2].pointC.dimY = point.dimY - value; tabSquares[2].pointD.dimX = point.dimX; tabSquares[2].pointD.dimY = point.dimY - value; // for 4th square input point is point B tabSquares[3].pointA.dimX = point.dimX - value; tabSquares[3].pointA.dimY = point.dimY; tabSquares[3].pointB.dimX = point.dimX; tabSquares[3].pointB.dimY = point.dimY; tabSquares[3].pointC.dimX = point.dimX; tabSquares[3].pointC.dimY = point.dimY - value; tabSquares[3].pointD.dimX = point.dimX - value; tabSquares[3].pointD.dimY = point.dimY - value; for (i=0; i<4; i++) { printf("Square number %d\n",i); // now we print parameters of each point in current Square printf("point A x= %0.2f y= %0.2f\n",tabSquares[i].pointA.dimX,tabSquares[i].pointA.dimY); printf("point B x= %0.2f y= %0.2f\n",tabSquares[i].pointB.dimX,tabSquares[i].pointB.dimY); printf("point C x= %0.2f y= %0.2f\n",tabSquares[i].pointC.dimX,tabSquares[i].pointC.dimY); printf("point D x= %0.2f y= %0.2f\n",tabSquares[i].pointD.dimX,tabSquares[i].pointD.dimY); } }

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• Removing elements from heap

  - by user193138

  I made a heap. I am curious if there's something subtley wrong with my remove function: int Heap::remove() { if (n == 0) exit(1); int temp = arr[0]; arr[0] = arr[--n]; heapDown(0); arr[n] = 0; return temp; } void Heap::heapDown(int i) { int l = left(i); int r = right(i); // comparing parent to left/right child // each has an inner if to handle if the first swap causes a second swap // ie 1 -> 3 -> 5 // 3 5 1 5 1 3 if (l < n && arr[i] < arr[l]) { swap(arr[i], arr[l]); heapDown(l); if (r < n && arr[i] < arr[r]) { swap(arr[i], arr[r]); heapDown(r); } } else if (r < n && arr[i] < arr[r]) { swap(arr[i], arr[r]); heapDown(r); if (l < n && arr[i] < arr[l]) { swap(arr[i], arr[l]); heapDown(l); } } } Here's my output i1i2i3i4i5i6i7 p Active heap: 7 4 6 1 3 2 5 r Removed 7 r Removed 6 p Active heap: 5 3 4 1 2 Here's my teacher's sample output: p Active heap : 7 4 6 1 3 2 5 r Removed 7 r Removed 6 p Active heap : 5 4 2 1 3 s Heapsorted : 1 2 3 4 5 While our outputs are completely different, I do seem to hold maxheap principle of having everything left oriented and for all nodes parent child(in every case I tried). I try to do algs like this from scratch, so maybe I'm just doing something really weird and wrong (I would only consider it "wrong" if it's O(lg n), as removes are intended to be for heaps). Is there anything in particular "wrong" about my remove? Thanks, http://ideone.com/PPh4eQ

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• Best approach for using Scanner Objects in Java?

  - by devjeetroy

  Although I'm more of a C++/ASM guy, I have to work with java as a part of my undergrad course at college. Our teacher taught us input using Scanner(System.in), and told us that if multiple functions are were taking user input, it would be advisable that a single Scanner object is passed around so as to reduce chances of the input stream getting screwed up. Now using this approach has gotten me into a situation where I'm trying to use a Scanner.nextLine(), and this statement does not wait for user input. It just moves on to the following statement. I figured there may be some residual cr/lf or other characters in the Scanner that might not have been retrieved are causing the problem. Here is the code. while(lineScanner.hasNext()) { if(isPlaceHolder(temp = lineScanner.next())) { temp = temp.replace("<",""); temp = temp.replace(">", ""); System.out.print("Enter "+aOrA(temp.charAt(0)) +" " +temp + " : "); temp = consoleInput.nextLine(); } outputFileStream.print(temp + " "); } All of the code is inside a function which receives a Scanner object consoleInput. Ok, so what happens when i run it is that when the program enters the if() the first time, It carries out theSystem.out.print, does not wait for user input, and moves on to the second time that it enters the 'if' block. This time, it takes the input and the rest of the program operates normally. What is even more surprising is that when i check the output file created by the program, it is perfect, just as i want to be. Almost as if the first time input using the scanner is correct. I have solved this problem by creating a new system.in Scanner in the function itself, instead of receiving the Scanner object as a parameter. But I am still very curious to know what the hell is happening and why it couldn't be solved using a simple Scanner.reset(). Would it be better to just simply create a Scanner Object for each function? Thanks, Devjeet PS. Although I know how to take input using fileinputstreams and the like, we are not supposed to use it with the homework.

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• A few problems with Delphi involving Mail Merge, SQL + Databases.

  - by Daniel

  My first problem is with mail merge. I have created a a Data File and a table, yet I am not able to fill my table with information from my Data File. The << just seems to be inserted after wherever the cursor is on the page, which is not where the table is. All that is entered into the actual table is a '59'. Therefore I think I either need to to change the code or be able to move the cursor. Here is the code I am currently using: wrdDoc.Tables.Add(wrdSelection.Range, ADOTable1.FieldCount, 3); wrdDoc.Tables.Item(1).Columns.Item(1).SetWidth(51,wdAdjustNone); wrdDoc.Tables.Item(1).Columns.Item(2).SetWidth(20,wdAdjustNone); wrdDoc.Tables.Item(1).Columns.Item(3).SetWidth(100,wdAdjustNone); // Set the shading on the first row to light gray wrdDoc.Tables.Item(1).Rows.Item(1).Cells .Shading.BackgroundPatternColorIndex := wdGray25; // BOLD the first row wrdDoc.Tables.Item(1).Rows.Item(1).Range.Bold := True; // Center the text in Cell (1,1) wrdDoc.Tables.Item(1).Cell(1,1).Range.Paragraphs.Alignment := wdAlignParagraphCenter; // Fill each row of the table with data wrdDoc.Tables.Item(1).Cell(1, 1).Range.InsertAfter('Time'); wrdDoc.Tables.Item(1).Cell(1, 2).Range.InsertAfter(''); wrdDoc.Tables.Item(1).Cell(1, 3).Range.InsertAfter('Teacher'); For Count := 1 to (ADOTable1.FieldCount - 1) do begin wrdDoc.Tables.Item(1).Cell((Count + 1), 1).Range.InsertAfter(wrdSelection.Range,'Time' + IntToStr(Count)); wrdDoc.Tables.Item(1).Cell((Count + 1), 2).Range.InsertAfter(wrdSelection.Range,'THonorific' + IntToStr(Count)); wrdDoc.Tables.Item(1).Cell((Count + 1), 3).Range.InsertAfter(wrdSelection.Range,'TSurname' + IntToStr(Count)); end; My second problem is that I do not know what the correct SQL syntax is for editing the name of a column in the database (I am using Delphi 7 and Microsoft Jet Engine if that makes a difference). The third problem is that when I add a new column to my database manually (which I need to do) I get a 'violation' error in one of my units when I activate an ADOTable. This only happens on one unit and it happens when I add a column with any name anywhere in the table. I know that is vague but I can't seem to narrow down the problem any further than that. If you could help with me with any of those it would be great. Thanks.

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• How can i use the Orientation correct for images

  - by user3578109

  I´m learning android/java by myself @the moment and i have a problem with a part of my app i´m learning on. I made the code with help of the www and my problem is that if i open an image from the gallery it´s send to the edit activity but in the activity pictures what are made in portrait mode are displayed always wrong (90° to the right side).... The codes are Matrix private Bitmap rotateBitmapToOrientation(Bitmap b, int orientation){ Matrix matrix = new Matrix(); matrix.postRotate(orientation); Canvas offscreenCanvas = new Canvas(); offscreenCanvas.drawBitmap(b, matrix, null); return b; } and the other one @Override protected void onActivityResult(int requestCode, int resultCode, Intent data) { super.onActivityResult(requestCode, resultCode, data); switch (requestCode) { case PICK_IMAGE_FROM_GALLERY: { if (resultCode == RESULT_OK) { Log.d(TAG, "Got Picture!"); Log.d(TAG,"File type - " + data.getType()); Uri photoUri = data.getData(); if (photoUri != null) { try { String[] filePathColumn = {MediaStore.Images.Media.DATA}; String[] orientationColumn = {MediaStore.Images.Media.ORIENTATION}; int orientation = -1; Cursor cursor = getContentResolver().query(photoUri, filePathColumn, null, null, null); cursor.moveToFirst(); int columnIndex = cursor.getColumnIndex(filePathColumn[0]); String filePath = cursor.getString(columnIndex); cursor.close(); cursor = getContentResolver().query(photoUri, orientationColumn, null, null, null); if(cursor != null && cursor.moveToFirst()){ orientation = cursor.getInt(cursor.getColumnIndex(orientationColumn[0])); } cursor.close(); HashMap<String, Integer> pRes = this.getImageResolutionSetting(); Bitmap shrunkenBitmap = FileUtilsHelper.shrinkBitmap(filePath, pRes.get("width"), pRes.get("height")); shrunkenBitmap = rotateBitmapToOrientation(shrunkenBitmap, orientation); String res = FileUtilsHelper.saveBitmapAsJpeg(shrunkenBitmap, this); Log.d(TAG,"File Path: " + res); shrunkenBitmap.recycle(); Intent editImage = new Intent(this, EditImage.class); editImage.addFlags(Intent.FLAG_ACTIVITY_FORWARD_RESULT); editImage.putExtra("stuff.path", res); startActivity(editImage); }catch(Exception e){ Toast.makeText(this, R.string.cant_save_image,Toast.LENGTH_SHORT).show(); } } } } break; } }} I don´t know what i´m doing wrong... I could really need a teacher on that :) Thx for your help dudes!!

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• How To Switch Back to Outlook 2007 After the 2010 Beta Ends

  - by Matthew Guay

  Are you switching back to Outlook 2007 after trying out Office 2010 beta?  Here’s how you can restore your Outlook data and keep everything working fine after the switch. Whenever you install a newer version of Outlook, it will convert your profile and data files to the latest format.  This makes them work the best in the newer version of Outlook, but may cause problems if you decide to revert to an older version.  If you installed Outlook 2010 beta, it automatically imported and converted your profile from Outlook 2007.  When the beta expires, you will either have to reinstall Office 2007 or purchase a copy of Office 2010. If you choose to reinstall Office 2007, you may notice an error message each time you open Outlook. Outlook will still work fine and all of your data will be saved, but this error message can get annoying.  Here’s how you can create a new profile, import all of your old data, and get rid of this error message. Banish the Error Message with a New Profile To get rid of this error message, we need to create a new Outlook profile.  First, make sure your Outlook data files are backed up.  Your messages, contacts, calendar, and more are stored in a .pst file in your appdata folder.  Enter the following in the address bar of an Explorer window to open your Outlook data folder, and replace username with your user name: C:\Users\username\AppData\Local\Microsoft\Outlook Copy the Outlook Personal Folders (.pst) files that contain your data. Its name is usually your email address, though it may have a different name.  If in doubt, select all of the Outlook Personal Folders files, copy them, and save them in another safe place (such as your Documents folder). Now, let’s remove your old profile.  Open Control Panel, and select Mail.  In Windows Vista or 7, simply enter “Mail” in the search box and select the first entry. Click the “Show Profiles…” button. Now, select your Outlook profile, and click Remove.  This will not delete your data files, but will remove them from Outlook. Press Yes to confirm that you wish to remove this profile. Open Outlook, and you will be asked to create a new profile.  Enter a name for your new profile, and press Ok. Now enter your email account information to setup Outlook as normal. Outlook will attempt to automatically configure your account settings.  This usually works for accounts with popular email systems, but if it fails to find your information you can enter it manually.  Press finish when everything’s done. Outlook will now go ahead and download messages from your email account.  In our test, we used a Gmail account that still had all of our old messages online.  Those files are backed up in our old Outlook data files, so we can save time and not download them.  Click the Send/Receive button on the bottom of the window, and select “Cancel Send/Receive”. Restore Your Old Outlook Data Let’s add our old Outlook file back to Outlook 2007.  Exit Outlook, and then go back to Control Panel, and select Mail as above.  This time, click the Data Files button. Click the Add button on the top left. Select “Office Outlook Personal Folders File (.pst)”, and click Ok. Now, select your old Outlook data file.  It should be in the folder that opens by default; if not, browse to the backup copy we saved earlier, and select it. Press Ok at the next dialog to accept the default settings. Now, select the data file we just imported, and click “Set as Default”. Now, all of your old messages, appointments, contacts, and everything else will be right in Outlook ready for you.  Click Ok, and then open Outlook to see the change. All of the data that was in Outlook 2010 is now ready to use in Outlook 2007.  You won’t have to wait to re-download all of your emails from the server since everything’s still here ready to be used.  And when you open Outlook, you won’t see any error messages, either! Conclusion Migrating your Outlook profile back to Outlook 2007 is fairly easy, and with these steps, you can avoid seeing an error message every time you open Outlook.  With all your data in tact, you’re ready to get back to work instead of getting frustrated with Outlook.  Many of us use webmail and keep all of our messages in the cloud, but even on broadband connections it can take a long time to download several gigabytes of emails. Similar Articles Productive Geek Tips Opening Attachments in Outlook 2007 by KeyboardQuickly Create Appointments from Tasks with Outlook 2007’s To-Do BarFix For Outlook 2007 Constantly Asking for Password on VistaPin Microsoft Outlook to the Desktop BackgroundOur Look at the LinkedIn Social Connector for Outlook TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Download Free MP3s from Amazon Awe inspiring, inter-galactic theme (Win 7) Case Study – How to Optimize Popular Wordpress Sites Restore Hidden Updates in Windows 7 & Vista Iceland an Insurance Job? Find Downloads and Add-ins for Outlook

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• How to Access a Windows Desktop From Your Tablet or Phone

  - by Chris Hoffman

  iPads and Android tablets can’t run Windows apps locally, but they can access a Windows desktops remotely — even with a physical keyboard. In a pinch, the same tricks can be used to access a Windows desktop from a smartphone. Microsoft recently launched their own official Remote Desktop app for iOS and Android devices. Microsoft’s official apps are primarily useful for businesses — if you’re a typical home user, you’ll want to use a different remote desktop solution. Microsoft’s Remote Desktop App Microsoft now offers official Remote Desktop apps for iPad and iPhone as well as Android tablets and smartphones. The apps use Microsoft’s RDP protocol to connect to remote Windows systems. They’re essentially just new clients for the Remote Desktop feature that has been included in Windows for more than a decade. There are big problems with these apps if you’re an average home user. Microsoft’s Remote Desktop server is not available on standard or Home versions of Windows, only Professional and Enterprise editions. If you do have the appropriate edition of Windows, you’ll have to set up port-forwarding and a dynamic DNS service if you want to access your Windows desktop from outside your local network. You could also set up a VPN — either way you’ll need to do some footwork. This app is a gift to businesses who are already using Remote Desktop and enthusiasts who have the more expensive versions of Windows and don’t mind the configuration process. To set this up, follow our guide to setting up Remote Desktop for Internet access and connect using the Remote Desktop app instead of traditional Remote Desktop clients. TeamViewer If you have the standard edition of Windows or you just don’t want to mess around with port-forwarding and dynamic DNS configuration, you’ll want to skip Remote Desktop and use something else. We like TeamViewer for this. Just as it’s a great way to remotely troubleshoot your relatives’ computers, it’s also a great way to remotely access your own computer. It doesn’t have the same limitations Microsoft’s Remote Desktop system has — it’s completely free for personal use, runs on any edition of Windows, and is easy to set up. There’s no messing around with port-forwarding or dynamic DNS configuration. To get started, just download and run the TeamViewer program on your computer. You can get started with it immediately, but you’ll want to set up unattended access to connect remotely without using the codes displayed on your screen. To connect, just install the TeamViewer mobile app and log in with the details the TeamViewer window displays. TeamViewer also offers software that runs on Mac and Linux, so you can remote-control other types of computers from your tablet. Other Options Microsoft’s Remote Desktop app and TeamViewer aren’t the only options, of course. There are a variety of different apps and services built for this. Splashtop is another fairly popular remote desktop solution that some people report as being faster. Unfortunately, it’s not entirely free — the iPad and iPhone app costs $20 at regular price. To use it over the Internet, you’ll have to purchase an additional “Anywhere Access Pack.” If you’re frustrated with TeamViewer’s speed and you don’t mind spending money, you may want to try Splashtop instead. As always, you could use any VNC server along with a VNC client app. VNC is the do-it-yourself solution — it’s an open protocol. Unlike Microsoft’s RDP protocol, you can install a VNC server of your own, configure it how you like, and use any mobile VNC client app. This is more flexible because you can install a VNC server on any edition of Windows or even non-Windows operating systems, but it otherwise has all the same issues — you have to worry about port-forwarding, setting up dynamic DNS, and securing your VNC server. Keep an eye on Chrome Remote Desktop. Chrome already offers a built-in remote desktop feature that allows you to remotely control your PC from another Windows, Mac, Linux, or Chrome OS device. Google is rumored to be building an Android app for Chrome Remote Desktop, which would allow you to easily access a computer running Chrome from Android tablets. Google’s solution is much more user-friendly for average people than Microsoft’s Remote Desktop solution, which is clearly geared towards businesses. Chrome Remote Desktop just requires signing in with a Google account. Remote desktop solutions like Microsoft’s Remote Desktop app and TeamViewer are also available for Windows tablets. On Windows RT devices like the Surface RT and Surface 2, they allow you to use the full Windows desktop that’s unavailable on your tablet.     

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• Change the Default Font Size in Word

  - by Matthew Guay

  Are you frustrated by always having to change the font size before you create a document it Word?  Here’s how you can end that frustration and set your favorite default font size for once and for all! Microsoft changed the default font font to 11 point Calibri in Word 2007 after years of 12 point Times New Roman being the default.  Although it can be easily overlooked, there are ways in Word to change the default settings to anything you want.  Whether you want to change your default to 12 point Calibri or to 48 point Comic Sans…here’s how to change your default font settings in Word 2007 and 2010. Changing Default Fonts in Word To change the default font settings, click the small box with an arrow in the right left corner of the Font section of the Home tab in the Ribbon.   In the Font dialog box, choose the default font settings you want.  Notice in the Font box it says “+Body”; this means that the font will be chosen by the document style you choose, and you are only selecting the default font style and size.  So, if your style uses Calibri, then your font will be Calibri at the size and style you chose.  If you’d prefer to choose a specific font to be the default, just select one from the drop-down box and this selection will override the font selection in your document style. Here we left all the default settings, except we selected 12 point font in the Latin text box (this is your standard body text; users of Asian languages such as Chinese may see a box for Asian languages).  When you’ve made your selections, click the “Set as Default” button in the bottom left corner of the dialog. You will be asked to confirm that you want these settings to be made default.  In Word 2010, you will be given the option to set these settings for this document only or for all documents.  Click the bullet beside “All documents based on the Normal.dotm template?”, and then click Ok. In Word 2007, simply click Ok to save these settings as default. Now, whenever you open Word or create a new document, your default font settings should be set exactly to what you want.  And simply repeat these steps to change your default font settings again if you want. Editing your default template file Another way to change your default font settings is to edit your Normal.dotm file.  This file is what Word uses to create new documents; it basically copies the formatting in this document each time you make a new document. To edit your Normal.dotm file, enter the following in the address bar in Explorer or in the Run prompt: %appdata%\Microsoft\Templates This will open your Office Templates folder.  Right-click on the Normal.dotm file, and click Open to edit it.  Note: Do not double-click on the file, as this will only create a new document based on Normal.dotm and any edits you make will not be saved in this file.   Now, change any font settings as you normally would.  Remember: anything you change or enter in this document will appear in any new document you create using Word. If you want to revert to your default settings, simply delete your Normal.dotm file.  Word will recreate it with the standard default settings the next time you open Word. Please Note: Changing your default font size will not change the font size in existing documents, so these will still show the settings you used when these documents were created.  Also, some addins can affect your Normal.dotm template.  If Word does not seem to remember your font settings, try disabling Word addins to see if this helps. Conclusion Sometimes it’s the small things that can be the most frustrating.  Getting your default font settings the way you want is a great way to take away a frustration and make you more productive. And here’s a quick question: Do you prefer the new default 11 point Calibri, or do you prefer 12 point Times New Roman or some other combination?  Sound off in the comments, and let the world know your favorite font settings. Similar Articles Productive Geek Tips Change the Default Font in Excel 2007Add Emphasis to Paragraphs with Drop Caps in Word 2007Keep Websites From Using Tiny Fonts in SafariMake Word 2007 Always Save in Word 2003 FormatStupid Geek Tricks: Enable More Fonts for the Windows Command Prompt TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Spyware Blaster v4.3 Yes, it’s Patch Tuesday Generate Stunning Tag Clouds With Tagxedo Install, Remove and HIDE Fonts in Windows 7 Need Help with Your Home Network? Awesome Lyrics Finder for Winamp & Windows Media Player

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• View Docs and PDFs Directly in Google Chrome

  - by Matthew Guay

  Would you like to view documents, presentations, and PDFs directly in Google Chrome?  Here’s a handy extension that makes Google Docs your default online viewer so don’t have to download the file first. Getting Started By default, when you come across a PDF or other common document file online in Google Chrome, you’ll have to download the file and open it in a separate application. It’d be much easier to simply view online documents directly in Chrome.  To do this, head over to the Docs PDF/PowerPoint Viewer page on the Chrome Extensions site (link below), and click Install to add it to your browser. Click Install to confirm that you want to install this extension. Extensions don’t run by default in Incognito mode, so if you’d like to always view documents directly in Chrome, open the Extensions page and check Allow this extension to run in incognito. Now, when you click a link for a document online, such as a .docx file from Word, it will open in the Google Docs viewer. These documents usually render in their original full-quality.  You can zoom in and out to see exactly what you want, or search within the document.  Or, if it doesn’t look correct, you can click the Download link in the top left to save the original document to your computer and open it in Office.   Even complex PDF render very nicely.  Do note that Docs will keep downloading the document as you’re reading it, so if you jump to the middle of a document it may look blurry at first but will quickly clear up. You can even view famous presentations online without opening them in PowerPoint.  Note that this will only display the slides themselves, but if you’re looking for information you likely don’t need the slideshow effects anyway.   Adobe Reader Conflicts If you already have Adobe Acrobat or Adobe Reader installed on your computer, PDF files may open with the Adobe plugin.  If you’d prefer to read your PDFs with the Docs PDF Viewer, then you need to disable the Adobe plugin.  Enter the following in your Address Bar to open your Chrome Plugins page: chrome://plugins/ and then click Disable underneath the Adobe Acrobat plugin. Now your PDFs will always open with the Docs viewer instead. Performance Who hasn’t been frustrated by clicking a link to a PDF file, only to have your browser pause for several minutes while Adobe Reader struggles to download and display the file?  Google Chrome’s default behavior of simply downloading the files and letting you open them is hardly more helpful.  This extension takes away both of these problems, since it renders the documents on Google’s servers.  Most documents opened fairly quickly in our tests, and we were able to read large PDFs only seconds after clicking their link.  Also, the Google Docs viewer rendered the documents much better than the HTML version in Google’s cache. Google Docs did seem to have problem on some files, and we saw error messages on several documents we tried to open.  If you encounter this, click the Download link in the top left corner to download the file and view it from your desktop instead. Conclusion Google Docs has improved over the years, and now it offers fairly good rendering even on more complex documents.  This extension can make your browsing easier, and help documents and PDFs feel more like part of the Internet.  And, since the documents are rendered on Google’s servers, it’s often faster to preview large files than to download them to your computer. Link Download the Docs PDF/PowerPoint Viewer extension from Google Similar Articles Productive Geek Tips Integrate Google Docs with Outlook the Easy WayGoogle Image Search Quick FixView the Time & Date in Chrome When Hiding Your TaskbarView Maps and Get Directions in Google ChromeHow To Export Documents from Google Docs to Your Computer TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 How to Forecast Weather, without Gadgets Outlook Tools, one stop tweaking for any Outlook version Zoofs, find the most popular tweeted YouTube videos Video preview of new Windows Live Essentials 21 Cursor Packs for XP, Vista & 7 Map the Stars with Stellarium

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• Bring Office 2003 Menus Back to 2010 with UBitMenu

  - by Matthew Guay

  Are you having trouble getting used to the Ribbon interface in Office 2010?  Here’s how you can roll back the clock a bit and bring back the familiar menus and toolbars from 2003. The Office 2007 Ribbon was both praised and criticized.  While many users felt they were more productive with the new interface, others felt frustrated searching for commands they had memorized in older versions of Office.  Now, with Office 2010, the ribbon interface has been brought to every app in the Office suite, and is integrated into many newer programs from Microsoft. If you’re moving from Office 2003, using UBitMenu allows you to add the old familiar menus back along with the new Ribbon interface for an easier learning curve. Also, with the customizability of Office 2010, we can strip away the extra Ribbon tabs to make it more like 2003. Get the 2003 Menus and Toolbars Back in Office 2010 Download UBitMenu (link below), and install as normal.  Make sure all of your Office programs are closed during the installation.  This handy utility is very small, and installed amazingly quick. Open Word, Excel, or PowerPoint and there’s now a new Menu tab beside Home in the Ribbon.  Now you can access all of your favorite old Office commands in the familiar menus, and access many of the newer Office features such as SmartArt.   Here’s a close-up of the toolbar.  Notice that the layout is very similar to that of Word 2003. You can access all of the new Transitions in PowerPoint 2010 from the menu bar.   The menu in Excel even included support for the new PivotTable and PivotCharts Wizard. One problem we noticed was that the toolbars were condensed to a drop-down menu if the Office window was less than 870px wide.  This may be a frustration to users with low-resolution displays, and you might want to use the Office Apps maximized. Get Rid of the Ribbon Now that you’ve got the old menus back, you can get rid of the extra ribbon tabs if you’d like.  Office 2010 lets you customize your ribbon and remove tabs, so let’s get rid of all the other tabs except for our new Menu tab.  In our example we’re using Word, but you can do it in Excel or PowerPoint the same way. Click the File tab and select Options. Alternately, in the Menu tab, select Tools and then Word Options. Select Customize Ribbon on the left sidebar, then uncheck the boxes beside all the ribbon tabs you want to hide on the right.  Click Ok when you’re finished. While you’re at it, you can change the default color scheme as well. Note: The color change will automatically change the color scheme in all of the Office apps, so you’ll only need to do that once. Now the ribbon only has 2 tabs…the File tab for the new Backstage View, and the UBitMenu tab we just installed.  It almost has the appearance Word 2003, but with the new features of Word 2010!  You’ll need to repeat these steps in Excel and PowerPoint if you want to customize their ribbon the same.   Conclusion If you’ve been having a hard time getting used to Office 2010, UBitMenu is a great way to get familiar with the new interface, or simply stay productive with your old tricks.  We do wish it supported the other Office applications like OneNote and Outlook. That doesn’t make it a deal breaker though, it can make the learning curve easier in Word, PowerPoint, and Excel. UBitMenu is free for personal use, and available at a very reasonable price for businesses. If you’re using Office 2007 and not a fan of the Ribbon, UBitMenu works for it as well. Download UBitMenu Similar Articles Productive Geek Tips How To Bring Back the Old Menus in Office 2007Upgrade Office 2003 to 2010 on XP or Run them Side by SideHow to Find Office 2003 Commands in Office 2010Make Word 2007 Always Save in Word 2003 FormatMake Excel 2007 Always Save in Excel 2003 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Speed Up Windows With ReadyBoost Awesome World Cup Soccer Calendar Nice Websites To Watch TV Shows Online 24 Million Sites Windows Media Player Glass Icons (icons we like) How to Forecast Weather, without Gadgets

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• How to Answer a Stupid Interview Question the Right Way

  - by AjarnMark

  Have you ever been asked a stupid question during an interview; one that seemed to have no relation to the job responsibilities at all?  Tech people are often caught off-guard by these apparently irrelevant questions, but there is a way you can turn these to your favor.  Here is one idea. While chatting with a couple of folks between sessions at SQLSaturday 43 last weekend, one of them expressed frustration over a seemingly ridiculous and trivial question that she was asked during an interview, and she believes it cost her the job opportunity.  The question, as I remember it being described was, “What is the largest byte measurement?”.  The candidate made up a guess (“zetabyte”) during the interview, which is actually closer than she may have realized.  According to Wikipedia, there is a measurement known as zettabyte which is 10^21, and the largest one listed there is yottabyte at 10^24. My first reaction to this question was, “That’s just a hiring manager that doesn’t really know what they’re looking for in a candidate.  Furthermore, this tells me that this manager really does not understand how to build a team.”  In most companies, team interaction is more important than uber-knowledge.  I didn’t ask, but this could also be another geek on the team trying to establish their Alpha-Geek stature.  I suppose that there are a few, very few, companies that can build their businesses on hiring only the extreme alpha-geeks, but that certainly does not represent the majority of businesses in America. My friend who was there suggested that the appropriate response to this silly question would be, “And how does this apply to the work I will be doing?” Of course this is an understandable response when you’re frustrated because you know you can handle the technical aspects of the job, and it seems like the interviewer is just being silly.  But it is also a direct challenge, which may not be the best approach in interviewing.  I do have to admit, though, that there are those folks who just won’t respect you until you do challenge them, but again, I don’t think that is the majority. So after some thought, here is my suggestion: “Well, I know that there are petabytes and exabytes and things even larger than that, but I haven’t been keeping up on my list of Greek prefixes that have not yet been used, so I would have to look up the exact answer if you need it.  However, I have worked with databases as large as 30 Terabytes.  How big are the largest databases here at X Corporation?”  Perhaps with a follow-up of, “Typically, what I have seen in companies that have databases of your size, is that the three biggest challenges they face are: A, B, and C.  What would you say are the top 3 concerns that you would like the person you hire to be able to address?…Here is how I have dealt with those concerns in the past (or ‘Here is how I would tackle those issues for you…’).” Wait! What just happened?!  We took a seemingly irrelevant and frustrating question and turned it around into an opportunity to highlight our relevant skills and guide the conversation back in a direction more to our liking and benefit.  In more generic terms, here is what we did: Admit that you don’t know the specific answer off the top of your head, but can get it if it’s truly important to the company. Maybe for some reason it really is important to them. Mention something similar or related that you do know, reassuring them that you do have some knowledge in that subject area. Draw a parallel to your past work experience. Ask follow-up questions about the company’s specific needs and discuss how you can fulfill those. This type of thing requires practice and some forethought.  I didn’t come up with this answer until a day later, which is too late when you’re interviewing.  I still think it is silly for an interviewer to ask something like that, but at least this is one way to spin it to your advantage while you consider whether you really want to work for someone who would ask a thing like that.  Remember, interviewing is a two-way process.  You’re deciding whether you want to work there just as much as they are deciding whether they want you. There is always the possibility that this was a calculated maneuver on the part of the hiring manager just to see how quickly you think on your feet and how you handle stupid questions.  Maybe he knows something about the work environment and he’s trying to gauge whether you’ll actually fit in okay.  And if that’s the case, then the above response still works quite well.

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• SQLAuthority News – 7th Anniversary of Blog – A Personal Note

  - by Pinal Dave

  Special Day Today is a very special day – seven years ago I blogged for the very first time.  Seven years ago, I didn’t know what I was doing, I didn’t know how to blog, or even what a blog was or what to write.  I was working as a DBA, and I was trying to solve a problem – at my job, there were a few issues I had to fix again and again and again.  There were days when I was rewriting the same solution over and over, and there were times when I would get very frustrated because I could not write the same elegant solution that I had written before.  I came up with a solution to this problem – posting these solutions online, where I could access them whenever I needed them.  At that point, I had no idea what a blog was, or even how the internet worked, I had no idea that a blog would be visible to others.  Can you believe it? Google it on Yahoo! After a few posts on this “blog,” there was a surprise for me – an e-mail saying that someone had left me a comment.  I was surprised, because I didn’t even know you could comment on a blog!  I logged on and read my comment.  It said: “I like your script,but there is a small bug.  If you could fix it, it will run on multiple other versions of SQL Server.”  I was like, “wow, someone figured out how to find my blog, and they figured out how to fix my script!”  I found the bug, I fixed the script, and a wrote a thank you note to the guy.  My first question for him was: how did you figure it out – not the script, but how to find my blog?  He said he found it from Yahoo Search (this was in the time before Google, believe it or not). From that day, my life changed.  I wrote a few more posts, I got a few more comments, and I started to watch my traffic.  People were reading, commenting, and giving feedback.  At the end of the day, people enjoyed what I was writing.  This was a fantastic feeling!  I never thought I would be writing for others.  Even today, I don’t feel like I am writing for others, but that I am simply posting what I am learning every day.  From that very first day, I decided that I would not change my intent or my blog’s purpose. 72 Million Views – 2600 Posts – 57000 comments – 10 books – 9 courses Today, this blog is my habit, my addiction, my baby.  Every day I try to learn something new, and that lesson gets posted on the blog.  Lately there have been days where I am traveling for a full 24 hours, but even on those days I try to learn something new, and later when I have free time, I will still post it to the blog.  Because of this habit, this blog has over 72 millions views, I have written more than 2600 posts, and there are 57,000 comments and counting.  I have also written 10 books, 9 courses, and learned so many things.  This blog has given me back so much more than I ever put it into it.  It gave me an education, a reason to learn something new every day, and a way to connect to people.  I like to think of it as a learning chain, a relay where we all pass knowledge from one to another. Never Ending Journey When I started the blog, I thought I would write for a few days and stop, but now after seven years I haven’t stopped and I have no intention of stopping!  However, change happens, and for this blog it will start today.  This blog started as a single resource for SQL Server, but now it has grown beyond, to Sharepoint, Personal Development, Developer Training, MySQL, Big Data, and lots of other things.  Truly speaking, this blog is more than just SQL Server, and that was always my intention.  I named it “SQL Authority,” not “SQL Server Authority”!  Loudly and clearly, I would like to announce that I am going to go back to my roots and start writing more about SQL, more about big data, and more about the other technology like relational databases, MySQL, Oracle, and others.  My goal is not to become a comprehensive resource for every technology, my goal is to learn something new every day – and now it can be so much more than just SQL Server.  I will learn it, and post it here for you. I have written a very long post on this anniversary, but here is the summary: Thank You.  You all have been wonderful.  Seven years is a long journey, and it makes me emotional.  I have been “with” this blog before I met my wife, before we had our daughter.  This blog is like a fourth member of the family.  Keep reading, keep commenting, keep supporting.  Thank you all. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: About Me, MySQL, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL

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• SQLAuthority Guest Post – Lessons from Life and Work by Srini Chandra (Author of 3 Lives, in search of bliss)

  - by pinaldave

  Work and life are confusing terms together. How can one consider work outside of life. Work should be part of life or are we considering ourselves dead when we are at work. I have often seen developers and DBA complaining and confused about their job, work and life. Complaining is easy and everyone can do. I have heard quite often expression – “I do not have any other option.” I requested Srini Chanda (renowned author of Amazon Best Seller 3 Lives, in search of bliss (Amazon | Flipkart) to write a guest post on this subject which developer can read and appreciate. Let us see Srini’s thoughts in his own words. Each of us who works in the technology industry carries an especially heavy burden nowadays. For, fate has placed in our hands an awesome power to shape our society and its consciousness. For that reason, we must pay more and more attention to issues of professionalism, social responsibility and ethics. Equally importantly, the responsibility lies in our hands to ensure that we view our work and career as an opportunity to enlighten and lift ourselves up. Story: A Prisoner, 20 years and a Wheel Many years ago, I heard this story from a professor when I was a student at Carnegie Mellon. A man was sentenced to 20 years in prison. During his time in prison, he was asked to turn a wheel every day. So, every day he turned the wheel. At times, when he was tired or puzzled and stopped turning the wheel, he would be flogged with a whip. The man did not know anything about the wheel other than that it was placed outside his jail somewhere. He wondered if the wheel crushed corn or if it ground wheat or something similar. He wondered if turning the wheel was useful to anyone. At the end of his jail term, he rushed out to see what the wheel was doing. To his disappointment, he found that the wheel was not connected to anything. All these years, he had been toiling for nothing. He gave a loud, frustrated shout and dropped dead. How many of us are turning wheels wondering what it is connected to? How many of us have unstated, uncaring attitudes towards our careers? How many of us view work as drudgery, as no more than a way to earn that next paycheck? How many of us have wondered about the spiritually uplifting aspect of work? Can a workforce that views work as merely a chore, be ethical? Can it produce truly life enhancing technology? Can it make positive contributions to the quality of life of a society? I think not. Thanks to Pinal and you, his readers, for giving me this opportunity to share my thoughts in a series of guest posts. I’d like to present a few ways over the next few weeks, in which we can tap into the liberating potential of work and make our lives better in the process. Now, please allow me to tell you another version of the story that the good professor shared with us in the classroom that day. Story: A Prisoner, 20 years, a Wheel and the LIFE A man was sentenced to 20 years in prison. During his time in prison, he was asked to turn a wheel every day. So, every day he turned the wheel. At first, his whole body and mind rebelled against his predicament. So, his limbs grew weary and his mind became numb and confused. And then, his self-awareness began to grow. He began to wonder how he came to be in the prison in the first place. He looked around and saw all his fellow prisoners also turning the wheel. His wife, his parents, his friends and his children – they were all in the prison too, and turning their own wheels! He began to wonder how this came about. As he wondered more and more, he began to focus less on his physical drudgery and boredom. And he began to clearly see his inner spirit which guided him in ways that allowed him to see the world with a universal view. His inner spirit guided him towards the source of eternal wisdom and happiness. He began to see the source of happiness in everything around him – his prison bound relationships, even his jailers and in his wheel. He became a source of light to those around him. His wheel jokes and humor infected them with joy and happiness. Finally, the day came for his release from jail. He walked calmly outside the jail and laughed aloud when he saw that the wheel was not connected to anything. He knelt down, kissed it and thanked it for the wisdom it taught him. Life is the prison. The wheel is your work. Both are sacred. Both have enormous powers to teach us wisdom and bring us happiness. Whether we allow them to do so, is a choice we have to make. Over the next few weeks, I hope to share with you a few lessons that I have learnt at the wheel in my two decades of my career (prison). Thank you for reading, and do let me know what you think. Reference: Srini Chandra (3 Lives, in search of bliss), Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Book Review, T SQL, Technology

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• Productivity vs Security [closed]

  - by nerijus

  Really do not know is this right place to ask such a questions. But it is about programming in a different light. So, currently contracting with company witch pretends to be big corporation. Everyone is so important that all small issues like developers are ignored. Give you a sample: company VPN is configured so that if you have VPN then HTTP traffic is banned. Bearing this in mind can you imagine my workflow: Morning. Ok time to get latest source. Ups, no VPN. Let’s connect. Click-click. 3 sec. wait time. Ok getting source. Do I have emails? Ups. VPN is on, can’t check my emails. Need to wait for source to come up. Finally here it is! Ok Click-click VPN is gone. What is in my email. Someone reported a bug. Good, let’s track it down. It is in TFS already. Oh, dam, I need VPN. Click-click. Ok, there is description. Yea, I have seen this issue in stachoverflow.com. Let’s go there. Ups, no internet. Click-click. No internet. What? IPconfig… DHCP server kicked me out. Dam. Renew ip. 1..2..3. Ok internet is back. Google: site: stachoverflow.com 3 min. I have solution. Great I love stackoverflow.com. Don’t want to remember days where there was no stackoveflow.com. Ok. Copy paste this like to studio. Dam, studio is stalled, can’t reach files on TFS. Click-click. VPN is back. Get source out, paste my code. Grand. Let’s see what other comments about an issue in stackoverflow.com tells. Hmm.. There is a link. Click. Dammit! No internet. Click-click. No internet. DHCP kicked me out. Dammit. Now it is even worse: this happens 3-4 times a day. After certain amount of VPN connections open\closed my internet goes down solid. Only way to get internet back is reboot. All my browser tabs/SQL windows/studio will be gone. This happened just now when I am typing this. Back to issue I am solving right now: I am getting frustrated - I do not care about better solution for this issue. Let’s do it somehow and forget. This Click-click barrier between internet and TFS kills me… Sounds familiar? You could say there are VPN settings to change. No! This is company laptop, not allowed to do changes. I am very very lucky to have admin privileges on my machine. Most of developers don’t. So just learned to live with this frustration. It takes away 40-60 minutes daily. Tried to email company support, admins. They are too important ant too busy with something that just ignored my little man’s problem. Politely ignored. Question is: Is this normal in corporate world? (Have been in States, Canada, Germany. Never seen this.)

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• MCM Lab exam this week

  - by Rob Farley

  In two days I’ll’ve finished the MCM Lab exam, 88-971. If you do an internet search for 88-971, it’ll tell you the answer is –883. Obviously. It’ll also give you a link to the actual exam page, which is useful too, once you’ve finished being distracted by the calculator instead of going to the thing you’re actually looking for. (Do people actually search the internet for the results of mathematical questions? Really?) The list of Skills Measured for this exam is quite short, but can essentially be broken down into one word “Anything”. The Preparation Materials section is even better. Classroom Training – none available. Microsoft E-Learning – none available. Microsoft Press Books – none available. Practice Tests – none available. But there are links to Readiness Videos and a page which has no resources listed, but tells you a list of people who have already qualified. Three in Australia who have MCM SQL Server 2008 so far. The list doesn’t include some of the latest batch, such as Jason Strate or Tom LaRock. I’ve used SQL Server for almost 15 years. During that time I’ve been awarded SQL Server MVP seven times, but the MVP award doesn’t actually mean all that much when considering this particular certification. I know lots of MVPs who have tried this particular exam and failed – including Jason and Tom. Right now, I have no idea whether I’ll pass or not. People tell me I’ll pass no problem, but I honestly have no idea. There’s something about that “Anything” aspect that worries me. I keep looking at the list of things in the Readiness Videos, and think to myself “I’m comfortable with Resource Governor (or whatever) – that should be fine.” Except that then I feel like I maybe don’t know all the different things that can go wrong with Resource Governor (or whatever), and I wonder what kind of situations I’ll be faced with. And then I find myself looking through the stuff that’s explained in the videos, and wondering what kinds of things I should know that I don’t, and then I get amazingly bored and frustrated (after all, I tell people that these exams aren’t supposed to be studied for – you’ve been studying for the last 15 years, right?), and I figure “What’s the worst that can happen? A fail?” I’m told that the exam provides a list of scenarios (maybe 14 of them?) and you have 5.5 hours to complete them. When I say “complete”, I mean complete – you don’t get to leave them unfinished, that’ll get you ‘nil points’ for that scenario. Apparently no-one gets to complete all of them. Now, I’m a consultant. I get called on to fix the problems that people have on their SQL boxes. Sometimes this involves fixing corruption. Sometimes it’s figuring out some performance problem. Sometimes it’s as straight forward as getting past a full transaction log; sometimes it’s as tricky as recovering a database that has lost its metadata, without backups. Most situations aren’t a problem, but I also have the confidence of being able to do internet searches to verify my maths (in case I forget it’s –883). In the exam, I’ll have maybe twenty minutes per scenario (but if I need longer, I’ll have to take longer – no point in stopping half way if it takes more than twenty minutes, unless I don’t see an end coming up), so I’ll have time constraints too. And of course, I won’t have any of my usual tools. I can’t take scripts in, I can’t take staff members. Hopefully I can use the coffee machine that will be in the room. I figure it’s going to feel like one of those days when I’ve gone into a client site, and found that the problems are way worse than I expected, and that the site is down, with people standing over me needing me to get things right first time... ...so it should be fine, I’ve done that before. :) If I do fail, it won’t make me any less of a consultant. It won’t make me any less able to help all of my clients (including you if you get in touch – hehe), it’ll just mean that the particular problem might’ve taken me more than the twenty minutes that the exam gave me. @rob_farley PS: Apparently the done thing is to NOT advertise that you’re sitting the exam at a particular time, only that you’re expecting to take it at some point in the future. I think it’s akin to the idea of not telling people you’re pregnant for the first few months – it’s just in case the worst happens. Personally, I’m happy to tell you all that I’m going to take this exam the day after tomorrow (which is the 19th in the US, the 20th here). If I end up failing, you can all commiserate and tell me that I’m not actually as unqualified as I feel.

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• Goals for 2010 Retrospective

  - by Brian Jackett

  As we approach the end of 2010 I’d like to take a  few minutes to reflect back on this past year and revisit the goals that I set for myself at the beginning of the year (click here to see those goals).  I feel it is important to track your goals not only to see if you accomplished them but also to see what new directions in life you pursued.  Once we enter into 2011 I’ll follow up with a new post on goals for the new year. Professional Blog – This year I intended to write at least 2 posts a month.  Looking back I far surpassed that goal by writing 47 posts (this one being my 48th).  As with many things in life, quantity does not mean quality.  A good example is a number of my posts announcing upcoming speaking engagements and providing links to presentation slides and scripts.  That aside, I like to at least keep content relatively fresh on this blog  which I was able to accomplish.  At the same time I’ve gotten much more comfortable in my blogging style and it has become much easier to write. Speaking – I didn’t define a clear goal for speaking engagements, but had a rough idea of wanting to speak at 2-3 events.  Once again I far exceeded that number by speaking at 10 separate events and delivering 12+ presentations.  I’m very thankful for all of the opportunities that I was given and all of the wonderful people I have met as a result. Volunteering – This year I intended to help out with the COSPUG (now Buckeye SPUG) steering committee and Stir Trek conference.  I fulfilled both goals and as well as taking on lead organizer duties for the first ever SharePoint Saturday Columbus.  Each of these events and groups turned out to be successful and I was glad to be a part of them all.  I look forward to continuing to volunteer with each next year in some capacity. Android Development – My goal for getting into Android development was a late addition, but one I didn’t necessarily fulfill.  I spent a couple nights downloading the tools, configuring my environment, and going through some “simple” tutorials.  I say “simple” because in my opinion the tutorials were not laid out very well, took a long time to get running properly, and confused me more than helped.  After about a week I was frustrated with the process and didn’t think it was a good use of my time.  On a side note, I’ve dabbled in Windows Phone 7 development over the past few months and have been very excited by how easy and intuitive it was to get started and develop some proof of concepts. Personal Getting in Shape – I had intended to play on recreational sports leagues and work out on a semi-regular basis.  For the most part I fulfilled this goal by playing on various softball and volleyball leagues as well as using the gym.  At the same time I had some major setbacks.  In the spring I badly sprained my ankle and got hit in the knee with a softball which kept me inactive for almost 2 months.  More recently I broke my knuckle (click here to read about it) which I am still recovering from. Volunteering – On the volunteering front I kept my commitments at my parish’s high school youth group.  As for other volunteering opportunities I got involved with a great organization called Columbus Gives Back (website).  I’ve volunteered with them a few times and really enjoy their goal to provide opportunities to people with busy schedules.  They  offer a variety of events typically after work hours and spread out around Columbus with no set commitments on time you need to put in.  If you have the time or motivation I highly recommend them. House/Condo – I had been thinking of buying a house or condo this past summer, but decided to extend my apartment lease for another year instead.  I have begun the search for a place in the past few weeks and am excited begin the process of owning a home. Conclusion     This year I was able to set and achieve many of my goals.  For next year I’ll try to put more specific numbers to all of my goals.  If any of you readers set goals for 2011 feel free to send me a link as I’d love to see what you are aiming to accomplish.  Have a great end of 2010 and best wishes for the start of 2011!       -Frog Out

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• Adding a Network Loopback Adapter to Windows 8

  - by Greg Low

  I have to say that I continue to be frustrated with finding out how to do things in Windows 8. Here's another one and it's recorded so it might help someone else. I've also documented what I tried so that if anyone from the product group ever reads this, they'll understand how I searched for it and might try to make it easier.I wanted to add a network loopback adapter, to have a fixed IP address to work with when using an "internal" network with Hyper-V. (The fact that I even need to do this is also painful. I don't know why Hyper-V can't make it easy to work with host system folders, etc. as easily as I can with VirtualPC, VirtualBox, etc. but that's a topic for another day).In the end, what I needed was a known IP address on the same network that my guest OS was using, via the internal network (which allows connectivity from the host OS to/from guest OS's).I started by looking in the network adapters areas but there is no "add" functionality there. Realising that this was likely to be another unexpected challenge, I resorted to searching for info on doing this. I found KB article 2777200 entitled "Installing the Microsoft Loopback Adapter in Windows 8 and Windows Server 2012". Aha, I thought that's what I'd need. It describes the symptom as "You are trying to install the Microsoft Loopback Adapter, but are unable to find it." and that certainly sounded like me. There's a certain irony in documenting that something's hard to find instead of making it easier to find. Anyway, you'd hope that in that article, they'd then provide a step by step example of how to do it, but what they supply is this: The Microsoft Loopback Adapter was renamed in Windows 8 and Windows Server 2012. The new name is "Microsoft KM-TEST Loopback Adapter". When using the Add Hardware Wizard to manually add a network adapter, choose Manufacturer "Microsoft" and choose network adapter "Microsoft KM-TEST Loopback Adapter".The trick with this of course is finding the "Add Hardware Wizard". In Control Panel -> Hardware and Sound, there are options to "Add a device" and for "Device Manager". I tried the "Add a device" wizard (seemed logical to me) but after that wizard tries it's best, it just tells you that there isn't any hardware that it thinks it needs to install. It offers a link for when you can't find what you're looking for, but that leads to a generic help page that tells you how to do things like turning on your printer.In Device Manager, I checked the options in the program menus, and nothing useful was present. I even tried right-clicking "Network adapters", hoping that would lead to an option to add one, also to no avail.So back to the search engine I went, to try to find out where the "Add Hardware Wizard" is. Turns out I was in the right place in Device Manager, but I needed to right-click the computer's name, and choose "Add Legacy Hardware". No doubt that hasn't changed location lately but it's a while since I needed to add one so I'd forgotten. Regardless, I'm left wondering why it couldn't be in the menu as well.Anyway, for a step by step list, you need to do the following:1. From Control Panel, select "Device Manager" under the "Devices and Printers" section of the "Hardware and Sound" tab.2. Right-click the name of the computer at the top of the tree, and choose "Add Legacy Hardware".3. In the "Welcome to the Add Hardware Wizard" window, click Next.4. In the "The wizard can help you install other hardware" window, choose "Install the hardware that I manually select from a list" option and click Next.5. In the "The wizard did not find any new hardware on your computer" window, click Next.6. In the "From the list below, select the type of hardware you are installing" window, select "Network Adapters" from the list, and click Next.7. In the "Select Network Adapter" window, from the Manufacturer list, choose Microsoft, then in the Network Adapter window, choose "Microsoft KM-TEST Loopback Adapter", then click Next.8. In the "The wizard is ready to install your hardware" window, click Next.9. In the "Completing the Add Hardware Wizard" window, click Finish.Then you need to continue to set the IP address, etc.10. Back in Control Panel, select the "Network and Internet" tab, click "View Network Status and Tasks".11. In the "View your basic network information and set up connections" window, click "Change adapter settings".12. Right-click the new adapter that has been added (find it in the list by checking the device name of "Microsoft KM-TEST Loopback Adapter"), and click Properties.   

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• Collision Detection on floor tiles Isometric game

  - by Anivrom

  I am having a very hard to time figuring out a bug in my code. It should have taken me 20 minutes but instead I've been working on it for over 12 hours. I am writing a isometric tile based game where the characters can walk freely amongst the tiles, but not be able to cross over to certain tiles that have a collides flag. Sounds easy enough, just check ahead of where the player is going to move using a Screen Coordinates to Tile method and check the tiles array using our returned xy indexes to see if its collidable or not. if its not, then don't move the character. The problem I'm having is my Screen to Tile method isn't spitting out the proper X,Y tile indexes. This method works flawlessly for selecting tiles with the mouse. NOTE: My X tiles go from left to right, and my Y tiles go from up to down. Reversed from some examples on the net. Here's the relevant code: public Vector2 ScreentoTile(Vector2 screenPoint) { //Vector2 is just a object with x and y float properties //camOffsetX,Y are my camera values that I use to shift everything but the //current camera target when the target moves //tilescale = 128, screenheight = 480, the -46 offset is to center // vertically + 16 px for some extra gfx in my tile png Vector2 tileIndex = new Vector2(-1,-1); screenPoint.x -= camOffsetX; screenPoint.y = screenHeight - screenPoint.y - camOffsetY - 46; tileIndex.x = (screenPoint.x / tileScale) + (screenPoint.y / (tileScale / 2)); tileIndex.y = (screenPoint.x / tileScale) - (screenPoint.y / (tileScale / 2)); return tileIndex; } The method that calls this code is: private void checkTileTouched () { if (Gdx.input.justTouched()) { if (last.x >= 0 && last.x < levelWidth && last.y >= 0 && last.y < levelHeight) { if (lastSelectedTile != null) lastSelectedTile.setColor(1, 1, 1, 1); Sprite sprite = levelTiles[(int) last.x][(int) last.y].sprite; sprite.setColor(0, 0.3f, 0, 1); lastSelectedTile = sprite; } } if (touchDown) { float moveX=0,moveY=0; Vector2 pos = new Vector2(); if (player.direction == direction_left) { moveX = -(player.moveSpeed); moveY = -(player.moveSpeed / 2); Gdx.app.log("Movement", String.valueOf("left")); } else if (player.direction == direction_upleft) { moveX = -(player.moveSpeed); moveY = 0; Gdx.app.log("Movement", String.valueOf("upleft")); } else if (player.direction == direction_up) { moveX = -(player.moveSpeed); moveY = player.moveSpeed / 2; Gdx.app.log("Movement", String.valueOf("up")); } else if (player.direction == direction_upright) { moveX = 0; moveY = player.moveSpeed; Gdx.app.log("Movement", String.valueOf("upright")); } else if (player.direction == direction_right) { moveX = player.moveSpeed; moveY = player.moveSpeed / 2; Gdx.app.log("Movement", String.valueOf("right")); } else if (player.direction == direction_downright) { moveX = player.moveSpeed; moveY = 0; Gdx.app.log("Movement", String.valueOf("downright")); } else if (player.direction == direction_down) { moveX = player.moveSpeed; moveY = -(player.moveSpeed / 2); Gdx.app.log("Movement", String.valueOf("down")); } else if (player.direction == direction_downleft) { moveX = 0; moveY = -(player.moveSpeed); Gdx.app.log("Movement", String.valueOf("downleft")); } //Player.moveSpeed is 1 //tileObjects.x is drawn in the center of the screen (400px,240px) // the sprite width is 64, height is 128 testX = moveX * 10; testY = moveY * 10; testX += tileObjects.get(player.zIndex).x + tileObjects.get(player.zIndex).sprite.getWidth() / 2; testY += tileObjects.get(player.zIndex).y + tileObjects.get(player.zIndex).sprite.getHeight() / 2; moveX += tileObjects.get(player.zIndex).x + tileObjects.get(player.zIndex).sprite.getWidth() / 2; moveY += tileObjects.get(player.zIndex).y + tileObjects.get(player.zIndex).sprite.getHeight() / 2; pos = ScreentoTile(new Vector2(moveX,moveY)); Vector2 pos2 = ScreentoTile(new Vector2(testX,testY)); if (!levelTiles[(int) pos2.x][(int) pos2.y].collides) { Vector2 newPlayerPos = ScreentoTile(new Vector2(moveX,moveY)); CenterOnCoord(moveX,moveY); player.tileX = (int)newPlayerPos.x; player.tileY = (int)newPlayerPos.y; } } } When the player is moving to the left (downleft-ish from the viewers point of view), my Pos2 X values decrease as expected but pos2 isnt checking ahead on the x tiles, it is checking ahead on the Y tiles(as if we were moving DOWN, not left), and vice versa, if the player moves down, it will check ahead on the X values (as if we are moving LEFT, instead of DOWN). instead of the Y values. I understand this is probably the most confusing and horribly written post ever, but I'm confused myself so I'm having a hard time explaining it to others lol. if you need more information please ask!! I'm so frustrated after over 12 hours of working on it I'm about to give up.

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• Agile Development Requires Agile Support

  - by Matt Watson

  Agile developmentAgile development has become the standard methodology for application development. The days of long term planning with giant Gantt waterfall charts and detailed requirements is fading away. For years the product planning process frustrated product owners and businesses because no matter the plan, nothing ever went to plan. Agile development throws the detailed planning out the window and instead focuses on giving developers some basic requirements and pointing them in the right direction. Constant collaboration via quick iterations with the end users, product owners, and the development team helps ensure the project is done correctly.  The various agile development methodologies have helped greatly with creating products faster, but not without causing new problems. Complicated application deployments now occur weekly or monthly. Most of the products are web-based and deployed as a software service model. System performance and availability of these apps becomes mission critical. This is all much different from the old process of mailing new releases of client-server apps on CD once per quarter or year.The steady stream of new products and product enhancements puts a lot of pressure on IT operations to keep up with the software deployments and adding infrastructure capacity. The problem is most operations teams still move slowly thanks to change orders, documentation, procedures, testing and other processes. Operations can slow the process down and push back on the development team in some organizations. The DevOps movement is trying to solve some of these problems by integrating the development and operations teams more together. Rapid change introduces new problemsThe rapid product change ultimately creates some application problems along the way. Higher rates of change increase the likelihood of new application defects. Delivering applications as a software service also means that scalability of applications is critical. Development teams struggle to keep up with application defects and scalability concerns in their applications. Fixing application problems is a never ending job for agile development teams. Fixing problems before your customers do and fixing them quickly is critical. Most companies really struggle with this due to the divide between the development and operations groups. Fixing application problems typically requires querying databases, looking at log files, reviewing config files, reviewing error logs and other similar tasks. It becomes difficult to work on new features when your lead developers are working on defects from the last product version. Developers need more visibilityThe problem is most developers are not given access to see server and application information in the production environments. The operations team doesn’t trust giving all the developers the keys to the kingdom to log in to production and poke around the servers. The challenge is either give them no access, or potentially too much access. Those with access can still waste time figuring out the location of the application and how to connect to it over VPN. In addition, reproducing problems in test environments takes too much time and isn't always possible. System administrators spend a lot of time helping developers track down server information. Most companies give key developers access to all of the production resources so they can help resolve application defects. The problem is only those key people have access and they become a bottleneck. They end up spending 25-50% of their time on a daily basis trying to solve application issues because they are the only ones with access. These key employees’ time is best spent on strategic new projects, not addressing application defects. This job should fall to entry level developers, provided they have access to all the information they need to troubleshoot the problems.The solution to agile application support is giving all the developers limited access to the production environment and all the server information they need to see. Some companies create their own solutions internally to collect log files, centralize errors or other things to address the problem. Some developers even have access to server monitoring or other tools. But they key is giving them access to everything they need so they can see the full picture and giving access to the whole team. Giving access to everyone scales up the application support team and creates collaboration around providing improved application support.Stackify enables agile application supportStackify has created a solution that can give all developers a secure and read only view of the entire production server environment without console or remote desktop access.They provide a web application that provides real time visibility to the important information that developers need to see. An application centric view enables them to see all of their apps across multiple datacenters and environments. They don’t need to know where the application is deployed, just the name of the application to find it and dig in to see more. All your developers can see server health, application health, log files, config files, windows event viewer, deployment history, application notes, and much more. They can receive email and text alerts when problems arise and even safely query your production databases.Stackify enables companies that do agile development to scale up their application support team by getting more team members involved. The lead developers can spend more time on new projects. Application issues can be fixed quicker than ever. Operations can spend less time helping developers collect server information. Agile application support starts with Stackify. Visit Stackify.com to learn more.

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• Poor Customer Service Example

  - by MightyZot

  Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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