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• links for 2010-06-15

  - by Bob Rhubart

  You're invited : Oracle Solaris Day, June 28th, Herzliya - Openomics How open innovation and technology adoption translates to business value, with stories from our developer support work at Sun ISV Engineering (tags: ping.fm) Edwin Biemond: Enriching and Forwarding your data with the Spring Component in SOA Suite 11g PS2 Oracle ACE Edwin Biemond describes "how easy it is to use Java in the Spring Component, how you can wire this Component to other Components, Services or References adapters." (tags: oracleace soa oracle middleware) Venkatakrishnan J: Oracle BI EE 10.1.3.4.1 - Currency Conversions & FX Translations &ndash; Part 1 "As part of the BI EE setup we need to ensure that such local currency transactions are converted to a common reporting currency," says Rittman Mead's Venkatakrishnan. (tags: oracle businessintelligence) Richard Veryard: Ecosystem SOA 2 "What are the problems of large complex sociotechnical systems?" asks Rich Veryard?  "How far do SOA and enterprise architecture help to address this problem space, and what else might we need?" (tags: soa entarch) Khanderao Kand: Oracle BPM Suite .. unified engine.. "This Suite is based on unified process foundation of Oracle Business Process Management Suite 11g . It has the same engine that executes both BPEL and BPMN processes, " says Kand.  (tags: bpel soa bpm oracle) Webcast: Revealing the Secrets that will Re-Energize your Services Strategies  Oracle's Peter Heller and Robert Covington discuss how to overcome the many unforeseen technical and organizational barriers in order to meet the high expectations of dynamic business requirements in this live webcast, July 14, 2010, 9:00 AM PDT / Noon EDT (tags: entarch oracle webcast)

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• Are web application usability issues equal to website usability issues?

  - by Kor

  I've been reading two books about web usability issues and tests (Rocket Surgery Made Easy¹ and Prioritizing Web Usability²) and they claim some strategies and typical problems about website usability and how to lead them. However, I want to do a web application, and I think I lost track of what I am trying to solve. These two books claim to work with raw websites (e-commerce, business sites, even intranet), but I'm not sure if everything about web usability is applicable to web application usability. They sure talk about always having available (and usable) the Back button, to focus on short information rather than big amounts of text, etc., but they could be inaccurate in deeper problems that may be easier (or just skippable) in regular websites. Has anybody some experience in this field and could tell me if both web applications and websites share their usability issues? Thanks in advance Edit: Quoting Wikipedia, a website is a collection of related web pages containing images, videos or other digital assets, and a web application is an application that is accessed over a network such as the Internet or an intranet. To sum up, both shows/lets you search/produce information but websites are "simple" in interaction and keep the classics of websites (one-click actions) and the other one is closer to desktop applications in the meaning of their uses and ways of interaction (double click, modal windows, asynchronous calls [to keep you in the same "environment" instead of reloading it] etc.). I don't know if this clarifies the difference. Edit 2: Quoting @Victor and myself, a website is anything running in your browser, but a web application is somewhat running in your browser that could be running in your desktop, with similar behaviors and features. Gmail is a web application that could replace Outlook. GDocs could replace Office. Grooveshark could replace your music player, etc.

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• Join our webinar: What CFOs Want From IT -- Unlocking Growth with Emerging Technologies

  - by Di Seghposs

  According to the 2012 Gartner-FEI research, big data, analytics, and new mobile, social & cloud computing platforms are increasingly on the CFOs radar screen because of their potential to unlock new growth opportunities. Join Oracle Chair Jeff Henley, & Oracle's Reggie Bradford & Rich Clayton as they explore CFO strategies & best practices for driving real value from IT investments in these areas: Why CFOs should get involved in big data and business analytics projects, and what best practices they can adopt to ensure their success How CFOs are leveraging new mobile and cloud computing platforms to address enterprise demands quickly and cost effectively How CFOs can partner with CMOs to maximize the value of IT investments in social technologies that can help create new growth opportunities CFOs have more responsibility over IT than ever before.  Learn how Oracle unlocks the transformative power of IT to take your business to the next level of performance.   Date:Tuesday, November 27, 2012 Time:8:00 a.m. PST / 11:00 a.m. EST Register now.

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• Upcoming events : OBUG Connect Conference 2012

  - by Maria Colgan

  The Oracle Benelux User Group (OBUG) have given me an amazing opportunity to present a one day Optimizer workshop at their annual Connect Conference in Maastricht on April 24th. The workshop will run as one of the parallel tracks at the conference and consists of three 45 minute sessions. Each session can be attended stand alone but they will build on each other to allow someone new to the Oracle Optimizer or SQL tuning to come away from the conference with a better understanding of how the Optimizer works and what techniques they should deploy to tune their SQL. Below is a brief description of each of the sessions Session 7 - 11:30 am Oracle Optimizer: Understanding Optimizer StatisticsThe workshop opens with a discussion on Optimizer statistics and the features introduced in Oracle Database 11g to improve the quality and efficiency of statistics-gathering. The session will also provide strategies for managing statistics in various database environments. Session 27 -  14:30 pm Oracle Optimizer: Explain the Explain PlanThe workshop will continue with a detailed examination of the different aspects of an execution plan, from selectivity to parallel execution, and explains what information you should be gleaning from the plan. Session 47 -  15:45 pm Top Tips to get Optimal Execution Plans Finally I will show you how to identify and resolving the most common SQL execution performance problems, such as poor cardinality estimations, bind peeking issues, and selecting the wrong access method.   Hopefully I will see you there! +Maria Colgan

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• How does a CS student negotiate in/after a job interview?

  - by Billy ONeal

  Alright, I've gotten to the second step in the interview process. At this point I'm working under the assumption that I might be offered a position -- flying my butt to Redmond would be quite an expense if they weren't at least considering me for something (*crosses fingers*). So, if one is offered a position, how should a CS student negotiate? I've heard a few strategies about dealing with software companies when you are being considered for a hire, but most of them are considering the developer in a powerful position. In such examinations, (s)he has lots of job experience, and may even be overqualified for what the employer is looking for. (s)he is part of a small job market of qualified developers, because 99% of applications companies receive are from those who are woefully under qualified. I'm in a completely different position. I think I compare favorably to most of my fellow students, and I have been a programmer for almost 10 years, but often I still feel green compared to most of my coworkers. I'm in a position where the employer holds most of the chips; they'd be doing me quite a favor by hiring me. I think this scenario is considerably different than the targets for most of the advice I've seen. Above all, I don't want to be such a prick negotiating that it damages my chances to actually operate in a position, even if it means not negotiating at all. How should one approach a scenario like this? P.S. If this is off topic feel free to close it -- I think it's borderline and I'm of the opinion that it's better to ask and be closed than not ask at all ;)

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• ArchBeat Link-o-Rama for 2012-04-12

  - by Bob Rhubart

  2012 Real World Performance Tour Dates |Performance Tuning | Performance Engineering www.ioug.org Coming to your town: a full day of real world database performance with Tom Kyte, Andrew Holdsworth, and Graham Wood. Rochester, NY - March 8 Los Angeles, CA - April 30 Orange County, CA - May 1 Redwood Shores, CA - May 3 Oracle Technology Network Developer Day: MySQL - New York www.oracle.com Wednesday, May 02, 2012 8:00 AM – 4:30 PM Grand Hyatt New York 109 East 42nd Street, Grand Central Terminal New York, NY 10017 Webcast Series: Data Warehousing Best Practices event.on24.com April 19, 2012 - Best Practices for Workload Management of a Data Warehouse on Oracle Exadata May 10, 2012 - Best Practices for Extreme Data Warehouse Performance on Oracle Exadata Webcast: Untangle Your Business with Oracle Unified SOA and Data Integration event.on24.com Date: Tuesday, April 24, 2012 Time: 10:00 AM PT / 1:00 PM ET Speakers: Mala Narasimharajan - Senior Product Marketing Manager, Oracle Data Integration, Oracle Bruce Tierney - Director of Product Marketing, Oracle SOA Suite, Oracle The Increasing Focus on Architecture (ArchBeat) blogs.oracle.com As a "third wave" of computing, Cloud computing is changing how IT organizations and individuals within those organizations approach the creation of solutions. Updated SOA Documents now available in ITSO Reference Library blogs.oracle.com Nine updated documents have just been added to the IT Strategies from Oracle library, including SOA Practitioner Guides, SOA Reference Architectures, and SOA White Papers and Data Sheets. Access to all documents within the ITSO library is free to those with a free Oracle.com membership. WebLogic JMS Clustering and Spring | Rene van Wijk middlewaremagic.com Oracle ACE Rene van Wijk sets up a WebLogic cluster that includes a JMS environment, which will be used by Spring. Running Built-In Test Simulator with SOA Suite Healthcare 11g in PS4 and PS5 | Shub Lahiri blogs.oracle.com Shub Lahiri shows how the pre-installed simulator that comes with the SOA Suite for Healthcare Integration pack can be used as an external endpoint to generate inbound and outbound HL7 traffic on specified MLLP ports. In the cloud era, let's start calling IT what it is: 'Innovation Team' | Joe McKendrick www.zdnet.com Cloud, the third great shift in 50 years of computing, presents a golden opportunity for IT to get out in front and lead. Thought for the Day "Why do we never have time to do it right, but always have time to do it over?" — Anonymous

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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• Oracle Database 12c Technical Trainin

  - by mseika

  Audience Database Administrators, Solutions Architects, System Engineers, Technical Consultants, Implementation and support personnel, Technical Analysts, and Developers. What We Are Announcing During his opening keynote at Oracle OpenWorld 2012, Larry Ellison previewed Oracle Database 12c - the latest generation of the database market leader and Oracle flagship product. Oracle Database 12c introduces many groundbreaking features making it the database foundation of choice for the cloud. Many years of development effort have been focused on introducing innumerable new technological innovations centered on the cloud computing platform. This training session will focus on the specific needs of our Oracle partner community and developers, and provide insight into the many features and capabilities your customers will be looking to leverage in their own environments. Topics includes: Consolidation and Cloud Strategies Deep dive into the key Database 12c Options Migrating to Oracle Database 12c Webcast Details Speaker: Sean Stacey, Director of Platform Technology Solutions.Please note that you will need to join both the Audio and Web Conferences to attend. Please plan on joining 10 minutes before the scheduled time. Region: Date & Time Audio Conference Web Conference Calendar NAS, LAD, EMEA July 28am PT (US) Duration: 1 hour US/Canada: (866) 900-7470Click for local numberIf your country is not listed, dial +1 (706) 634-7953. Local charges may applyCONFERENCE ID: 98498078 Click here to joinPassword: Oracle123 Add this session to your calendar If you have any questions, please contact: Yvonne OungSenior Manager, Channel [email protected]

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• How to test the tests?

  - by Ryszard Szopa

  We test our code to make it more correct (actually, less likely to be incorrect). However, the tests are also code -- they can also contain errors. And if your tests are buggy, they hardly make your code better. I can think of three possible types of errors in tests: Logical errors, when the programmer misunderstood the task at hand, and the tests do what he thought they should do, which is wrong; Errors in the underlying testing framework (eg. a leaky mocking abstraction); Bugs in the tests: the test is doing slightly different than what the programmer thinks it is. Type (1) errors seem to be impossible to prevent (unless the programmer just... gets smarter). However, (2) and (3) may be tractable. How do you deal with these types of errors? Do you have any special strategies to avoid them? For example, do you write some special "empty" tests, that only check the test author's presuppositions? Also, how do you approach debugging a broken test case?

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• Oracle Customer Experience events in EMEA: Empowering People, Powering Brands

  - by Richard Lefebvre

  What makes for an exceptional customer experience? What are the organizational, technical and mindset prerequisites for making it a reality? And how ca a company sustain it? => Join one of the following Oracle's Customer Experience events (open to partners and customers) accross Europe <= Amsterdam - 27th September 2012  Milano - 27th September 2012 Madrid - 10th October 2012 London - 18th October 2012 Paris - 25th October (link to registration to be open soon) Other dates & locations to be relased -> Gain insight on what challenges must be addressed and how CX solutions can help deliver great customer experiences across the customer lifecycle and every interaction point. -> Learn how customer experience drives measurable business value by accelerating new customer acquisition, maximizing customer retention, improving operational efficiency and increasing total sales. This is your chance to transition your customer experience management strategies into the 21st century to create tomorrow's experiences today. This interactive event will deliver you the opportunity to learn from and network with your peers and experts.

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Leading Analyst Firm Positions Oracle in Leaders Quadrant for Web Content Management

  - by Christie Flanagan

  Gartner, Inc. has named Oracle a Leader in its latest “Magic Quadrant for Web Content Management.” Gartner’s Magic Quadrants position vendors within a particular quadrant based on their completeness of vision and their ability to execute on that vision. According to Gartner, “WCM plays an increasingly important role in business performance. It has become the central point of coordination for initiatives involving the enterprise's online presence, and these initiatives have become more sophisticated and more important to enterprises' business strategies. Thus, WCM is key for organizations wishing to execute a strategy of OCO (online channel optimization) that embraces areas such as customer experience management, e-commerce, digital marketing, multichannel marketing and website consolidation.” Gartner continued, “Leaders should drive market transformation. Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of OCO. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit. Leaders can: demonstrate enterprise deployments’ offer integration with other business applications and content repositories; provide a vertical-process or horizontal-solution focus.” Oracle WebCenter, the engagement platform powering exceptional experiences for customers, employees and partners, connects people and information by bringing together the most complete portfolio of portal, Web experience management, content, social, and collaboration technologies into a single integrated product suite. Oracle WebCenter also provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience.  To see the latest reports, webcasts and demonstrations about Oracle's web experience management solution, Oracle WebCenter Sites, please visit our Connected Customer Experience Resource Center.

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• Sustainability at Oracle OpenWorld

  - by Oracle OpenWorld Blog Team

  By Evelyn Neumayr Leading businesses - not to mention individuals - recognize that environmental responsibility is good business. Well-thought out and well-structured environmental practices deliver triple benefit: to people, profits, and our planet. IT, as a central part of most organizations' business strategies, plays a pivotal role in developing environmental initiatives. Any Oracle OpenWorld attendee interested in learning how to use Oracle products to reduce both their organization’s environmental footprint, as well as their costs, should attend one of the many sustainability sessions being held at the conference. If you can only attend one sustainability-focused session, this is the one not to miss, where you can learn about innovative sustainability practices from customers on the leading edge. Eco-Enterprise Innovation Awards and the Business Case for SustainabilityWednesday, October 3, Moscone West 300510:15 - 11:15 a.m. If you can attend several sessions that have a sustainability focus, look here to find the listing of sessions that drill down into a specific product, where the discussion will focus on how that product can help achieve sustainability while improving enterprise operational efficiencies. Regardless of size and scope, all efforts are worthwhile. To learn more, go to the Sustainability Matters blog.

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• Today's Links (6/27/2011)

  - by Bob Rhubart

  2011 Entrepreneurs of the Year, Northern California Region Drake Martinet reports on the new batch of entrepreneurs joining the ranks of Oracle CEO Larry Ellison, Yahoo CEO Carol Bartz and eBay co-founder Pierre Omidyar as the Norther California Region winners of Ernst & Young's Entrepreneurs of the Year awards. Technical Article: Caching Strategies for Oracle Service Bus 11g William Markito Oliveira illustrates how the right caching strategy can make a big difference in application performance. Kscope 11 - Day 1 and 2 Oracle ACE Director Markus Eisele checks in from Long Beach. Kaleidoscope 2011: Sunday’s Symposium And so does Oracle ACE Director Marco Gralike. Yet another GlassFish 3.1.1 promoted build | The Aquarium "This version was carefully designed to be highly compatible with the previous 3.x versions," says Alexis, "thus leaving you with little reasons not to upgrade as soon as it comes out this summer." Using NoSQL database in your Java EE 6 Applications on GlassFish - MongoDB for now! "The NoSQL databases are not intended to be a replacement for the mainstream RDBMS," says Arun Gupta. I have a performance problem | Alan Hargreaves Good (and entertaining) advice from an Australian Solaris and Network Domain TSC* Principal Field Technologist.

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• Conflict resolution for two-way sync

  - by K.Steff

  How do you manage two-way synchronization between a 'main' database server and many 'secondary' servers, in particular conflict resolution, assuming a connection is not always available? For example, I have an mobile app that uses CoreData as the 'database' on the iOS and I'd like to allow users to edit the contents without Internet connection. In the same time, this information is available on a website the devices will connect to. What do I do if/when the data on the two DB servers is in conflict? (I refer to CoreData as a DB server, though I am aware it is something slightly different.) Are there any general strategies for dealing with this sort of issue? These are the options I can think of: 1. Always use the client-side data as higher-priority 2. Same for server-side 3. Try to resolve conflicts by marking each field's edit timestamp and taking the latest edit Though I'm certain the 3rd option will open room for some devastating data corruption. I'm aware that the CAP theorem concerns this, but I only want eventual consistency, so it doesn't rule it out completely, right? Related question: Best practice patterns for two-way data synchronization. The second answer to this question says it probably can't be done.

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• Best design for a "Command Executer" class

  - by Justin984

  Sorry for the vague title, I couldn't think of a way to condense the question. I am building an application that will run as a background service and intermittently collect data about the system its running on. A second Android controller application will query the system over tcp/ip for statistics about the system. Currently, the background service has a tcp listener class that reads/writes bytes from a socket. When data is received, it raises an event to notify the service. The service takes the bytes, feeds them into a command parser to figure out what is being requested, and then passes the parsed command to a command executer class. When the service receives a "query statistics" command, it should return statistics over the tcp/ip connection. Currently, all of these classes are fully decoupled from each other. But in order for the command executer to return statistics, it will obviously need access to the socket somehow. For reasons I can't completely articulate, it feels wrong for the command executer to have a direct reference to the socket. I'm looking for strategies and/or design patterns I can use to return data over the socket while keeping the classes decoupled, if this is possible. Hopefully this makes sense, please let me know if I can include any info that would make the question easier to understand.

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• How to Reap Anticipated ROI in Large-Scale Capital Projects

  - by Sylvie MacKenzie, PMP

  Only a small fraction of companies in asset-intensive industries reliably achieve expected ROI for major capital projects 90 percent of the time, according to a new industry study. In addition, 12 percent of companies see expected ROIs in less than half of their capital projects. The problem: no matter how sophisticated and far-reaching the planning processes are, many organizations struggle to manage risks or reap the expected value from major capital investments. The data is part of the larger survey of companies in oil and gas, mining and metals, chemicals, and utilities industries. The results appear in Prepare for the Unexpected: Investment Planning in Asset-Intensive Industries, a comprehensive new report sponsored by Oracle and developed by the Economist Intelligence Unit. Analysts say the shortcomings in large-scale, long-duration capital-investments projects often stem from immature capital-planning processes. The poor decisions that result can lead to significant financial losses and disappointing project benefits, which are particularly harmful to organizations during economic downturns. The report highlights three other important findings. Teaming the right data and people doesn’t guarantee that ROI goals will be achieved. Despite involving cross-functional teams and looking at all the pertinent data, executives are still failing to identify risks and deliver bottom-line results on capital projects. Effective processes are the missing link. Project-planning processes are weakest when it comes to risk management and predicting costs and ROI. Organizations participating in the study said they fail to achieve expected ROI because they regularly experience unexpected events that derail schedules and inflate budgets. But executives believe that using more-robust risk management and project planning strategies will help avoid delays, improve ROI, and more accurately predict the long-term cost of initiatives. Planning for unexpected events is a key to success. External factors, such as changing market conditions and evolving government policies are difficult to forecast precisely, so organizations need to build flexibility into project plans to make it easier to adapt to the changes. The report outlines a series of steps executives can take to address these shortcomings and improve their capital-planning processes. Read the full report or take the benchmarking survey and find out how your organization compares.

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• Disaster Recovery Example

  Previously, I use to work for a small internet company that sells dental plans online. Our primary focus concerning disaster prevention and recovery is on our corporate website and private intranet site. We had a multiphase disaster recovery plan that includes data redundancy, load balancing, and off-site monitoring. Data redundancy is a key aspect of our disaster recovery plan. The first phase of this is to replicate our data to multiple database servers and schedule daily backups of the databases that are stored off site. The next phase is the file replication of data amongst our web servers that are also backed up daily by our collocation. In addition to the files located on the server, files are also stored locally on development machines, and again backed up using version control software. Load balancing is another key aspect of our disaster recovery plan. Load balancing offers many benefits for our system, better performance, load distribution and increased availability. With our servers behind a load balancer our system has the ability to accept multiple requests simultaneously because the load is split between multiple servers. Plus if one server is slow or experiencing a failure the traffic is diverted amongst the other servers connected to the load balancer allowing the server to get back online. The final key to our disaster recovery plan is off-site monitoring that notifies all IT staff of any outages or errors on the main website encountered by the monitor. Messages are sent by email, voicemail, and SMS. According to Disasterrecovery.org, disaster recovery planning is the way companies successfully manage crises with minimal cost and effort and maximum speed compared to others that are forced to make decision out of desperation when disasters occur. In addition Sun Guard stated in 2009 that the first step in disaster recovery planning is to analyze company risks and factor in fixed costs for things like hardware, software, staffing and utilities, as well as indirect costs, such as floor space, power protection, physical and information security, and management. Also availability requirements need to be determined per application and system as well as the strategies for recovery.

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• VCS strategy with TeamCity and CI

  - by Luke Puplett

  I'm planning a strategy which seeks to allow automated deployment of a website codebase into QA and production on check-in. We're using the fabulous TeamCity. We want to control release to live production; i.e. not have every check-in on Trunk go live. So my plan is to use Trunk as QA. Committing to Trunk triggers deployment to QA. I will then have a Production branch which also triggers deployment on commit, to the live site. The idea is simply that Trunk represents the mainline codebase but it hasn't gone live yet. We can branch features and do daily pulls from Trunk into those feature branches as per normal and merge/re-integrate into Trunk when we're happy for it to go to QA. When the BAs give the nod, we then smash a bottle of champagne and merge Trunk to Production and out she goes. I've never seen it done like this. Other greenfield CI strategies involve hiding features and code from production via config - this codebase can't cope with that - or just having CI on QA and taking cuts and manually pushing to live. Does my plan sound alright?

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• Mapping Your Customer Experience Journey

  - by Michael Hylton

  For those who attended today’s Oracle Customer Experience Summit keynote you heard from Brian Curran talk about the strategies and best practices to implement customer experience (CX) in your organization.  He spoke about how this evolving journey begins by understanding six steps to transform your business and put your customers front and center.  Here are those key six steps: What are the strategic business objectives in your company? What are your operational objectives and KPIs necessary to measure a CX project? Build an income statement and create “what if” scenarios and see how changes impact your business’ bottom line.  Explore what keeps you from getting to your own goals for your business. Define the business objectives and opportunities you want to meet? Understand the trends and accelerators in the market?  What factors are going on in the market affect that impact your business?  Social?  Mobile?  Cloud?  Just to name a few.  Many of these trends may signal a change in the way people think about your business. What approach will you take to solve these issues?  Understand who your customer is.  How do you need to adapt your business to build relevant, personalized customer experiences. What technologies can you implement to address CX?  Does technology help you solve your problem? A great way to begin your customer experience journey is a concept called journey mapping, one of the most powerful and deceptively simple tools for unlocking CX innovation at your organization. Here is where you can learn more about how you can bring this concept into your business to drive great customer experiences.

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• Tracking down memory issues affecting a website

  - by gaoshan88

  I've got a website (Wordpress based) that became unresponsive. I SSH'd into the server and saw that we were out of memory. Errors in my apache log files indicated the same... things failing to be allocated due to lack of memory). Restarting the server fixes it. So I look in access.log and error.log around the time of the incident but I see nothing strange. No extra traffic, no unusual requests. In fact the only request around the time of the problem was one from Googlebot for an rss feed... at that point I start to see 500 response codes in the logs until the machine was rebooted. I look in message.log hoping to see something but there is nothing at all for that entire day (which is odd as there are entries for every other day). The site has a large amount of memory allocated to it and normally runs using about 30% of what is available. My question... how would you go about trying to track this down at this point? What are some other log files I could check or strategies I could take?

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• Need Help Hiring a Perfectionist Programmer [closed]

  - by Bryan Hadaway

  I understand my question may be in the gray area, but I'm not able to use the Meta to ask if this question is appropriate or not so I'll simply have to risk it. My project is complete in the sense that it's a fully functional, ready to go 1.0 version. However, that's not good enough for my standards. My expertise is in HTML/CSS, not jQuery and PHP. I'm looking for someone to refine every character of my code for quality, speed, security and compatibility. I want everything to be as bug free as possible for launch. So I need an expert programmer who's a perfectionist in their coding who cares about the quality of their work (not just making it work) to review and refine my code. I'm sure I can't outright post the project's details and hope for interested parties to contact me as that wouldn't be beneficial to the community so instead I'm looking for advice from programmers about where some of best places to hire quality programmers are and the best strategies to hire the right programmer. In other words, screening applicants off of craigslist isn't going to cut it for this project. Thanks

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• PeopleSoft CRM 9.2 Release Value Proposition

  - by Race Bannon

  Oracle's PeopleSoft Customer Relationship Management (CRM) delivers solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria. With PeopleSoft CRM 9.2, organizations will be able to deploy a solution that delivers built-in best practices specific to your industry with a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration. PeopleSoft Customer Relationship Management (CRM) is a world-class solution for organizations of every size and Oracle’s planned product roadmap for PeopleSoft applications is to deliver valuable, needed features for all of an organization’s constituents along three design principles — Simplicity, Productivity, and Lowered Total Cost of Ownership — as well as new application functionality as prioritized by our customers. The upcoming 9.2 release of PeopleSoft Customer Relationship Management focuses on these themes of Simplicity, Productivity, and Lower Total Cost of Ownership while also delivering robust new functionality to help your organization succeed. The recently published PeopleSoft CRM 9.2 Release Value Proposition provides overviews of the new features and enhancements planned for these applications for Release 9.2. This document offers customers a road map intended to help them assess the business benefits of upgrading to the 9.2 release while also helping them plan their IT projects and investments. (Link is to a My Oracle Support page, available to customers and partners.) Oracle continues to deliver enterprise-wide features that enhance our customer ownership experience and helps them run their businesses more efficiently and profitably. With the CRM 9.2 release, we continue to abide by this firm commitment we’ve made to our customers.

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• Advice and resources on collaborative environments

  - by Tjaart

  I need some advice on collaborative software environments. More specifically, I am looking for books and reference materials that can aid me in understanding team and code structures and the interactions thereof. In other words books, blogs or white papers explaining: Different strategies for structuring teams that share common code between each other but have distinct individual functions? To summarise my question I would like to know what would be a good source of knowledge if I were to set up teams in an organisation that shared code but each unit still remained autonomous. I have done some research on this subject and explored: code review tools, distributed VCS, continuous integration tools, Unit testing automation. The tough part about implementing these tools are to determine where a good place would be to start, which tools are low hanging fruit, which tools or methods provide higher success rates. If someone asks me about code quality reference I point them to Code Complete. I am looking for an equivalent guide on software team structures and tools to make this equation work better. I realise that this question is quite vague but it arose as "we need to share code between teams without breaking each others stuff and causing management headaches and reams of red tape" The answer is definitely not simple and requires changes on many levels, hence the question. If the question is too vague please vote to close or delete. I would accept any good starting point as an answer.

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• The Freemium-Premium Puzzle

  The more time I spend thinking about the value of information, the more I found that digitalizing information significantly changed the 'information markets', potentially in an irreversible manner. The graph at the bottom outlines my current view. The existing business models tend to be the same in the digital and analogue information world, i.e. revenue is derived from a combination of consumers' payments and advertisement. Even monetizing 'meta-information' such as search engines isn't new. Just think of the once popular 'Who'sWho'. What really changed is the price-value ratio. The curve is pushed down, closer to the axis. You pay less for the same, or often even get more for less. If you recall the capabilities I described in relevance of information you will see that there are many additional features available for digital content compared to analogue content. I think this is a good 'blue ocean strategy' by combining existing capabilities in a new way. (Kim W.C. & Mauborgne, R. (2005) Blue Ocean Strategies. Boston: Harvard Business School Publishing.). In addition the different channels of digital information distribution significantly change the value of information. I will touch on this in one of my next blogs. Right now, many information providers started to offer 'freemium' content through digital channels, hoping to get a premium for the 'full' content. No freemium seems to take them out of business, because they are apparently no longer visible in today's most relevant channels of information consumption. But, the more freemium is provided, the lower the premium gets; a truly puzzling situation. To make it worse, channel providers increasingly regard information as a value adding and differentiating activity. Maybe new types of exclusive, strategic alliances will solve the puzzle, introducing new types of 'gate-keepers', which - to me - somehow does not match the spirit of the WWW and the generation Y's perception of information consumption and exchange.

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