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• Hibernate - Knowing when hitting database vs cache

  - by Marty Pitt

  Given all the smarts around Hibernate and it's various caching strategies, how do I know if a certain operation is resulting in a physical database hit, or coming from the cache?

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• Erlang: How do you reload an application env configuration?

  - by mwt

  How do you reload an application's configuration? Or, what are good strategies for managing dynamic application configuration? For example, let's say I had log levels and I wanted to change them at runtime. Also, let's assume this is one of many such options. Does it make sense to have a "configuration server" that holds configuration state for other parts of the application to query? Do people do that or did I just make it up?

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• What is the easiest way to add a bunch of content to a SQL database?

  - by Trip

  Nothing technical here. Suppose I have a lot of different categorized data, and I would like to create a database out of it. Would someone literally hand plug in all that info with SQL code itself? Or do some people make a mock website just to input data? What are some of your strategies?

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• 26 Days: Countdown to Oracle OpenWorld 2012

  - by Michael Snow

  Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great one for all our WebCenter customers. For a sneak peak  – we’ll be spending this week giving you a teaser of what to look forward to if you are joining us in San Francisco from September 30th through October 4th. We have Oracle WebCenter sessions covering all topics imaginable. Take a look and use the tools we provide to build out your schedule in advance and reserve your seats in your favorite sessions.  That gives you plenty of time to plan for your week with us in San Francisco. If unfortunately, your boss denied your request to attend - there are still some ways that you can join in the experience virtually On-Demand. This year - we are expanding even more up North of Market Street and will be taking over Union Square as well. Check out this map of San Francisco to get a sense of how much of a footprint Oracle OpenWorld has grown to this year. With so much to see and so many sessions to learn from - its no wonder that people get excited. Add to that a good mix of fun and all of the possible WebCenter sessions you could attend - you won't want to sleep at all to take full advantage of such an opportunity. We'll also have our annual WebCenter Customer Appreciation reception - stay tuned this week for some more info on registration to make sure you'll be able to join us. If you've been following the America's Cup at all and believe in EXTREME PERFORMANCE you'll definitely want to take a look at this video from last year's OpenWorld Keynote. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Important OpenWorld Links:  Attendee / Presenters Toolkit Oracle Schedule Builder WebCenter Sessions (listed in the catalog under Fusion Middleware as "Portals, Sites, Content, and Collaboration" ) Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night -LOOK HERE!! Oracle OpenWorld LIVE On-Demand Here are all the WebCenter sessions broken down by day for your viewing pleasure. Monday, October 1st CON8885 - Simplify CRM Engagement with Contextual Collaboration Are your sales teams disconnected and disengaged? Do you want a tool for easily connecting expertise across your organization and providing visibility into the complete sales process? Do you want a way to enhance and retain organization knowledge? Oracle Social Network is the answer. Attend this session to learn how to make CRM easy, effective, and efficient for use across virtual sales teams. Also learn how Oracle Social Network can drive sales force collaboration with natural conversations throughout the sales cycle, promote sales team productivity through purposeful social networking without the noise, and build cross-team knowledge by integrating conversations with CRM and other business applications. CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Oracle WebCenter is a user engagement platform for social business, connecting people and information. Attend this session to learn about the Oracle WebCenter strategy, and understand where Oracle is taking the platform to help companies engage customers, empower employees, and enable partners. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—Web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! ¶ HOL10208 - Add Social Capabilities to Your Enterprise Applications Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions. ¶ CON8893 - Improve Employee Productivity with Intuitive and Social Work Environments Social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need technologies and infrastructures to help them advance to the next level and integrate social activities with business applications to deliver a user experience that simplifies business processes and enterprise application engagement. Attend this session to hear from an innovative Oracle Social Network customer and learn how you can improve productivity with intuitive and social work environments and empower your employees with innovative social tools to enable contextual access to content and dynamic personalization of solutions. ¶ CON8270 - Oracle WebCenter Content Strategy and Vision Oracle WebCenter provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. ¶ CON8269 - Oracle WebCenter Sites Strategy and Vision Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. ¶ CON8896 - Living with SharePoint SharePoint is a popular platform, but it’s not always the best fit for Oracle customers. In this session, you’ll discover the technical and nontechnical limitations and pitfalls of SharePoint and learn about Oracle alternatives for collaboration, portals, enterprise and Web content management, social computing, and application integration. The presentation shows you how to integrate with SharePoint when business or IT requirements dictate and covers cloud-based (Office 365) and on-premises versions of SharePoint. Presented by a former Microsoft director of SharePoint product management and backed by independent customer research, this session will prepare you to answer the question “Why don’t we just use SharePoint for that?’ the next time it comes up in your organization. ¶ CON7843 - Content-Enabling Enterprise Processes with Oracle WebCenter Organizations today continually strive to automate business processes, reduce costs, and improve efficiency. Many business processes are content-intensive and unstructured, requiring ad hoc collaboration, and distributed in nature, requiring many approvals and generating huge volumes of paper. In this session, learn how Oracle and SYSTIME have partnered to help a customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them with Oracle Applications. ¶ CON6114 - Tape Robotics’ Newest Superhero: Now Fueled by Oracle Software For small, midsize, and rapidly growing businesses that want the most energy-efficient, scalable storage infrastructure to meet their rapidly growing data demands, Oracle’s most recent addition to its award-winning tape portfolio leverages several pieces of Oracle software. With Oracle Linux, Oracle WebLogic, and Oracle Fusion Middleware tools, the library achieves a higher level of usability than previous products while offering customers a familiar interface for management, plus ease of use. This session examines the competitive advantages of the tape library and how Oracle software raises customer satisfaction. Learn how the combination of Oracle engineered systems, Oracle Secure Backup, and Oracle’s StorageTek tape libraries provide end-to-end coverage of your data. ¶ CON9437 - Mobile Access Management With more than five billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session focuses on how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON7815 - Customer Experience Online in Cloud: Oracle WebCenter Sites, Oracle ATG Apps, Oracle Exalogic Oracle WebCenter Sites and Oracle’s ATG product line together can provide a compelling marketing and e-commerce experience. When you couple them with the extreme performance of Oracle Exalogic, you’ll see unmatched scalability that provides you with a true cloud-based solution. In this session, you’ll learn how running Oracle WebCenter Sites and ATG applications on Oracle Exalogic delivers both a private and a public cloud experience. Find out what it takes to get these systems working together and delivering engaging Web experiences. Even if you aren’t considering Oracle Exalogic today, the rich Web experience of Oracle WebCenter, paired with the depth of the ATG product line, can provide your business full support, from merchandising through sale completion. ¶ CON8271 - Oracle WebCenter Portal Strategy and Vision To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from customers how Oracle WebCenter Portal extends the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. ¶ CON8880 - The Connected Customer Experience Begins with the Online Channel There’s a lot of talk these days about how to connect the customer journey across various touchpoints—from Websites and e-commerce to call centers and in-store—to provide experiences that are more relevant and engaging and ultimately gain competitive edge. Doing it all at once isn’t a realistic objective, so where do you start? Come to this session, and hear about three steps you can take that can help you begin your journey toward delivering the connected customer experience. You’ll hear how Oracle now has an integrated digital marketing platform for your corporate Website, your e-commerce site, your self-service portal, and your marketing and loyalty campaigns, and you’ll learn what you can do today to begin executing on your customer experience initiatives. ¶ GEN11451 - General Session: Building Mobile Applications with Oracle Cloud With the prevalence of smart mobile devices, companies are facing an increased demand to provide access to data and applications from new channels. However, developing applications for mobile devices poses some unique challenges. Come to this session to learn how Oracle addresses these challenges, offering a simpler way to develop and deploy cross-device mobile applications. See how Oracle Cloud enables you to access applications, data, and services from mobile channels in an easier way.  CON8272 - Oracle Social Network Strategy and Vision One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.  --- Tuesday, October 2nd HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.¶ CON8877 - Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables users to have information available at their fingertips, enabling them to take action the moment they make a decision, interact in the moment of convenience, and take advantage of new service offerings in their preferred channels. All your employees have your mobile applications in their pocket; now what are you going to do? It is a critical step for companies to think through what their employees, customers, and partners really need on their devices. Attend this session to see how Oracle WebCenter enables you to better engage your customers, employees, and partners by providing a unified experience across multiple channels. ¶ CON9447 - Enabling Access for Hundreds of Millions of Users How do you grow your business by identifying, authenticating, authorizing, and federating users on the Web, leveraging social identity and the open source OAuth protocol? How do you scale your access management solution to support hundreds of millions of users? With social identity support out of the box, Oracle’s access management solution is also benchmarked for 250-million-user deployment according to real-world customer scenarios. In this session, you will learn about the social identity capability and the 250-million-user benchmark testing of Oracle Access Manager and Oracle Adaptive Access Manager running on Oracle Exalogic and Oracle Exadata. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON2906 - Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware You chose Oracle Fusion Middleware products to help your organization deliver superior business results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you’re entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades and patching more effectively, and manage risk. Topics include configuration management tools, remote diagnostics, My Oracle Support Community, and My Oracle Support Lifecycle Advisors. New users and Oracle Fusion Middleware experts alike are guaranteed to leave with fresh ideas and practical, easy-to-implement next steps. ¶ CON8878 - Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups Cloud computing represents a paradigm shift in how we build applications, automate processes, collaborate, and share and in how we secure our enterprise. Additionally, as you adopt cloud-based services in your organization, it’s likely that you will still have many critical on-premises applications running. With these mixed environments, multiple user interfaces, different security, and multiple datasources and content sources, how do you start evolving your strategy to account for these challenges? Oracle WebCenter offers a complete array of technologies enabling you to solve these challenges and prepare you for the cloud. Attend this session to learn how you can use Oracle WebCenter in the cloud as well as create on-premises and cloud application mash-ups. ¶ CON8901 - Optimize Enterprise Business Processes with Oracle WebCenter and Oracle BPM Do you have business processes that span multiple applications? Are you grappling with how to have visibility across these business processes; how to manage content that is associated with these processes; and, most importantly, how to model and optimize these business processes? Attend this session to hear how Oracle WebCenter and Oracle Business Process Management provide a unique set of integrated solutions to provide a composite application dashboard across these business processes and offer a solution for content-centric business processes. ¶ CON8883 - Deliver Engaging Interfaces to Oracle Applications with Oracle WebCenter Critical business processes live within enterprise applications, and application users need to manage and execute these processes as effectively as possible. Oracle provides a comprehensive user engagement platform to increase user productivity and optimize overall processes within Oracle Applications—Oracle E-Business Suite and Oracle’s Siebel, PeopleSoft, and JD Edwards product families—and third-party applications. Attend this session to learn how you can integrate these applications with Oracle WebCenter to deliver composite application dashboards to your end users—whether they are your customers, partners, or employees—for enhanced usability and Web 2.0–enabled enterprise portals.¶ Wednesday, October 3rd CON8895 - Future-Ready Intranets: How Aramark Re-engineered the Application Landscape There are essential techniques and technologies you can use to deliver employee portals that garner higher productivity, improve business efficiency, and increase user engagement. Attend this session to learn how you can leverage Oracle WebCenter Portal as a user engagement platform for bringing together business process management, enterprise content management, and business intelligence into a highly relevant and integrated experience. Hear how Aramark has leveraged Oracle WebCenter Portal and Oracle WebCenter Content to deliver a unified workspace providing simpler navigation and processing, consolidation of tools, easy access to information, integrated search, and single sign-on. ¶ CON8886 - Content Consolidation: Save Money, Increase Efficiency, and Eliminate Silos Organizations are looking for ways to save money and be more efficient. With content in many different places, it’s difficult to know where to look for a document and whether the document is the most current version. With Oracle WebCenter, content can be consolidated into one best-of-breed repository that is secure, scalable, and integrated with your business processes and applications. Users can find the content they need, where they need it, and ensure that it is the right content. This session covers content challenges that affect your business; content consolidation that can lead to savings in storage and administration costs and can lower risks; and how companies are realizing savings. ¶ CON8911 - Improve Online Experiences for Customers and Partners with Self-Service Portals Are you able to provide your customers and partners an easy-to-use online self-service experience? Are you processing high-volume transactions and struggling with call center bottlenecks or back-end systems that won’t integrate, causing order delays and customer frustration? Are you looking to target content such as product and service offerings to your end users? This session shares approaches to providing targeted delivery as well as strategies and best practices for transforming your business by providing an intuitive user experience for your customers and partners. ¶ CON6156 - Top 10 Ways to Integrate Oracle WebCenter Content This session covers 10 common ways to integrate Oracle WebCenter Content with other enterprise applications and middleware. It discusses out-of-the-box modules that provide expanded features in Oracle WebCenter Content—such as enterprise search, SOA, and BPEL—as well as developer tools you can use to create custom integrations. The presentation also gives guidance on which integration option may work best in your environment. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON7817 - Migration to Oracle WebCenter Imaging 11g Customers today continually strive to automate business processes, reduce costs, and improve efficiency. The accounts payable process—which is often distributed in nature, requires many approvals, and generates huge volumes of paper invoices—is automated by many customers. In this session, learn how Oracle and SYSTIME have partnered to help a customer migrate its existing Oracle Imaging and Process Management Release 7.6 to the latest Oracle WebCenter Imaging 11g and integrate it with Oracle’s JD Edwards family of products. ¶ CON8910 - How to Engage Customers Across Web, Mobile, and Social Channels Whether on desktops at the office, on tablets at home, or on mobile phones when on the go, today’s customers are always connected. To engage today’s customers, you need to make the online customer experience connected and consistent across a host of devices and multiple channels, including Web, mobile, and social networks. Managing this multichannel environment can result in lots of headaches without the right tools. Attend this session to learn how Oracle WebCenter Sites solves the challenge of multichannel customer engagement. ¶ HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. ¶ CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. ¶ CON9625 - Taking Control of Oracle WebCenter Security Organizations are increasingly looking to extend their Oracle WebCenter portal for social business, to serve external users and provide seamless access to the right information. In particular, many organizations are extending Oracle WebCenter in a business-to-business scenario requiring secure identification and authorization of business partners and their users. This session focuses on how customers are leveraging, securing, and providing access control to Oracle WebCenter portal and mobile solutions. You will learn best practices and hear real-world examples of how to provide flexible and granular access control for Oracle WebCenter deployments, using Oracle Platform Security Services and Oracle Access Management Suite product offerings. ¶ CON8891 - Extending Social into Enterprise Applications and Business Processes Oracle Social Network is an extensible social platform that enables contextual collaboration within enterprise applications and business processes, providing relevant data from across various enterprise systems in one place. Attend this session to see how an Oracle Social Network customer is integrating multiple applications—such as CRM, HCM, and business processes—into Oracle Social Network and Oracle WebCenter to enable individuals and teams to solve complex cross-organizational business problems more effectively by utilizing the social enterprise. ¶ Thursday, October 4th CON8899 - Becoming a Social Business: Stories from the Front Lines of Change What does it really mean to be a social business? How can you change our organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. It takes a thought-provoking look at becoming a social business from the inside. ¶ CON6851 - Oracle WebCenter and Oracle Business Intelligence Enterprise Edition to Create Vendor Portals Large manufacturers of grocery items routinely find themselves depending on the inventory management expertise of their wholesalers and distributors. Inventory costs can be managed more efficiently by the manufacturers if they have better insight into the inventory levels of items carried by their distributors. This creates a unique opportunity for distributors and wholesalers to leverage this knowledge into a revenue-generating subscription service. Oracle Business Intelligence Enterprise Edition and Oracle WebCenter Portal play a key part in enabling creation of business-managed business intelligence portals for vendors. This session discusses one customer that implemented this by leveraging Oracle WebCenter and Oracle Business Intelligence Enterprise Edition. ¶ CON8879 - Provide a Personalized and Consistent Customer Experience in Your Websites and Portals Your customers engage with your company online in different ways throughout their journey—from prospecting by acquiring information on your corporate Website to transacting through self-service applications on your customer portal—and then the cycle begins again when they look for new products and services. Ensuring that the customer experience is consistent and personalized across online properties—from branding and content to interactions and transactions—can be a daunting task. Oracle WebCenter enables you to speak and interact with your customers with one voice across your Websites and portals by providing an integrated platform for delivery of self-service and engagement that unifies and personalizes the online experience. Learn more in this session. ¶ CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we’re not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. ¶ CON8908 - Oracle WebCenter Portal: Creating and Using Content Presenter Templates Oracle WebCenter Portal applications use task flows to display and integrate content stored in the Oracle WebCenter Content server. Among the most flexible task flows is Content Presenter, which renders various types of content on an Oracle WebCenter Portal page. Although Oracle WebCenter Portal comes with a set of predefined Content Presenter templates, developers can create their own templates for specific rendering needs. This session shows the lifecycle of developing Content Presenter task flows, including how to create, package, import, modify at runtime, and use such templates. In addition to simple examples with Oracle Application Development Framework (Oracle ADF) UI elements to render the content, it shows how to use other UI technologies, CSS files, and JavaScript libraries. ¶ CON8897 - Using Web Experience Management to Drive Online Marketing Success Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from online marketers how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. ¶ CON8892 - Oracle’s Journey to Social Business Social business is a revolution, one that is causing rapidly accelerating change in how companies and customers engage with one another and how employees work together. Oracle’s goal in becoming a social business is to create a socially connected organization in which working collaboratively across geographical locations, lines of business, and management chains is second nature, enabling innovative solutions to business challenges. We can achieve this by connecting the right people, finding the right content, communicating with the right people, collaborating at the right time, and building the right communities in the right context—all ready in the CLOUD. Attend this session to see how Oracle is transforming itself into a social business. ¶  ------------ If you've read all the way to the end here - we are REALLY looking forward to seeing you in San Francisco.

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• Parallelism in .NET – Part 5, Partitioning of Work

  - by Reed

  When parallelizing any routine, we start by decomposing the problem.  Once the problem is understood, we need to break our work into separate tasks, so each task can be run on a different processing element.  This process is called partitioning. Partitioning our tasks is a challenging feat.  There are opposing forces at work here: too many partitions adds overhead, too few partitions leaves processors idle.  Trying to work the perfect balance between the two extremes is the goal for which we should aim.  Luckily, the Task Parallel Library automatically handles much of this process.  However, there are situations where the default partitioning may not be appropriate, and knowledge of our routines may allow us to guide the framework to making better decisions. First off, I’d like to say that this is a more advanced topic.  It is perfectly acceptable to use the parallel constructs in the framework without considering the partitioning taking place.  The default behavior in the Task Parallel Library is very well-behaved, even for unusual work loads, and should rarely be adjusted.  I have found few situations where the default partitioning behavior in the TPL is not as good or better than my own hand-written partitioning routines, and recommend using the defaults unless there is a strong, measured, and profiled reason to avoid using them.  However, understanding partitioning, and how the TPL partitions your data, helps in understanding the proper usage of the TPL. I indirectly mentioned partitioning while discussing aggregation.  Typically, our systems will have a limited number of Processing Elements (PE), which is the terminology used for hardware capable of processing a stream of instructions.  For example, in a standard Intel i7 system, there are four processor cores, each of which has two potential hardware threads due to Hyperthreading.  This gives us a total of 8 PEs – theoretically, we can have up to eight operations occurring concurrently within our system. In order to fully exploit this power, we need to partition our work into Tasks.  A task is a simple set of instructions that can be run on a PE.  Ideally, we want to have at least one task per PE in the system, since fewer tasks means that some of our processing power will be sitting idle.  A naive implementation would be to just take our data, and partition it with one element in our collection being treated as one task.  When we loop through our collection in parallel, using this approach, we’d just process one item at a time, then reuse that thread to process the next, etc.  There’s a flaw in this approach, however.  It will tend to be slower than necessary, often slower than processing the data serially. The problem is that there is overhead associated with each task.  When we take a simple foreach loop body and implement it using the TPL, we add overhead.  First, we change the body from a simple statement to a delegate, which must be invoked.  In order to invoke the delegate on a separate thread, the delegate gets added to the ThreadPool’s current work queue, and the ThreadPool must pull this off the queue, assign it to a free thread, then execute it.  If our collection had one million elements, the overhead of trying to spawn one million tasks would destroy our performance. The answer, here, is to partition our collection into groups, and have each group of elements treated as a single task.  By adding a partitioning step, we can break our total work into small enough tasks to keep our processors busy, but large enough tasks to avoid overburdening the ThreadPool.  There are two clear, opposing goals here: Always try to keep each processor working, but also try to keep the individual partitions as large as possible. When using Parallel.For, the partitioning is always handled automatically.  At first, partitioning here seems simple.  A naive implementation would merely split the total element count up by the number of PEs in the system, and assign a chunk of data to each processor.  Many hand-written partitioning schemes work in this exactly manner.  This perfectly balanced, static partitioning scheme works very well if the amount of work is constant for each element.  However, this is rarely the case.  Often, the length of time required to process an element grows as we progress through the collection, especially if we’re doing numerical computations.  In this case, the first PEs will finish early, and sit idle waiting on the last chunks to finish.  Sometimes, work can decrease as we progress, since previous computations may be used to speed up later computations.  In this situation, the first chunks will be working far longer than the last chunks.  In order to balance the workload, many implementations create many small chunks, and reuse threads.  This adds overhead, but does provide better load balancing, which in turn improves performance. The Task Parallel Library handles this more elaborately.  Chunks are determined at runtime, and start small.  They grow slowly over time, getting larger and larger.  This tends to lead to a near optimum load balancing, even in odd cases such as increasing or decreasing workloads.  Parallel.ForEach is a bit more complicated, however. When working with a generic IEnumerable<T>, the number of items required for processing is not known in advance, and must be discovered at runtime.  In addition, since we don’t have direct access to each element, the scheduler must enumerate the collection to process it.  Since IEnumerable<T> is not thread safe, it must lock on elements as it enumerates, create temporary collections for each chunk to process, and schedule this out.  By default, it uses a partitioning method similar to the one described above.  We can see this directly by looking at the Visual Partitioning sample shipped by the Task Parallel Library team, and available as part of the Samples for Parallel Programming.  When we run the sample, with four cores and the default, Load Balancing partitioning scheme, we see this: The colored bands represent each processing core.  You can see that, when we started (at the top), we begin with very small bands of color.  As the routine progresses through the Parallel.ForEach, the chunks get larger and larger (seen by larger and larger stripes). Most of the time, this is fantastic behavior, and most likely will out perform any custom written partitioning.  However, if your routine is not scaling well, it may be due to a failure in the default partitioning to handle your specific case.  With prior knowledge about your work, it may be possible to partition data more meaningfully than the default Partitioner. There is the option to use an overload of Parallel.ForEach which takes a Partitioner<T> instance.  The Partitioner<T> class is an abstract class which allows for both static and dynamic partitioning.  By overriding Partitioner<T>.SupportsDynamicPartitions, you can specify whether a dynamic approach is available.  If not, your custom Partitioner<T> subclass would override GetPartitions(int), which returns a list of IEnumerator<T> instances.  These are then used by the Parallel class to split work up amongst processors.  When dynamic partitioning is available, GetDynamicPartitions() is used, which returns an IEnumerable<T> for each partition.  If you do decide to implement your own Partitioner<T>, keep in mind the goals and tradeoffs of different partitioning strategies, and design appropriately. The Samples for Parallel Programming project includes a ChunkPartitioner class in the ParallelExtensionsExtras project.  This provides example code for implementing your own, custom allocation strategies, including a static allocator of a given chunk size.  Although implementing your own Partitioner<T> is possible, as I mentioned above, this is rarely required or useful in practice.  The default behavior of the TPL is very good, often better than any hand written partitioning strategy.

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• SQLAuthority News – Pluralsight Course Review – Practices for Software Startups – Part 2 of 2

  - by pinaldave

  This is the second part of the two part series of Practices for Software Startup Pluralsight Course. Please read the first part of this series over here. The course is written by Stephen Forte (Blog | Twitter). Stephen Forte is the Chief Strategy Officer of the venture backed company, Telerik. Personal Learning Schedule After these three sessions it was 6:30 am and time to do my own blog.  But for the rest of the day, I kept thinking about the course, and wanted to go back and finish.  I was wishing that I had woken up at 3 am so I could finish all at one go.  All day long I was digesting what I had learned.  At 10 pm, after my daughter had gone to bed, I sighed on again.  I was not disappointed by the long wait.  As I mentioned before, Stephen has started four to six companies, and all of them are very successful today. Here is the video I promised yesterday – it discusses the importance of Right Sizing Your Startup. The Heartbeat of Startup – Technology Stephen has combined all technology knowledge into one 30 minute session.  He discussed  how to start your project, how to deal with opinions, and how to deal with multiple ideas – every start up has multiple directions it can go. He spent a lot of time emphasized deciding which direction to go and how to decide which will be the best for you.  He called it a continuous development cycle. One of the biggest hazards for a start-up company is one person deciding the direction the company will go, until down the road another team member announces that there is a glitch in their part of the work and that everyone will have to start over.  Even though a team of two or five people can move quickly, often the decision has gone too long and cannot be easily fixed.   Stephen used an example from his own life:  he was biased for one type of technology, and his teammate for another.  In the end they opted for his teammate’s  choice , and in the end it was a good decision, even though he was unfamiliar with that particular program.  He argues that technology should not be a barrier to progress, that you cannot rely on your experience only.  This really spoke to me because I am a big fan of SQL, but I know there is more out there, and I should be more open to it.  I give my thanks to Stephen, I learned something in this module besides startups. Money, Success and Epic Win! The longest, but most interesting, the module was funding your start-up.  You need to fund the start-up right at the very beginning, if not done right you will run into trouble.  The good news is that a few years ago start-ups required a lot more money – think millions of dollars – but now start-ups can get off the ground for thousands.  Stephen used an example of a company that years ago would have needed a million dollars, but today could be started for $600.  It is true that things have changed, but you still need money.  For $600 you can start small and add dynamically, as needed.  But the truth is that if you have $600, $6000, or $6 million, it will be spent.  Don’t think of it as trying to save money, think of it as investing in your future.   You will need money, and you will need to (quickly) decide what you do with the money: shares, stakeholders, investing in a team, hiring a CEO.  This is so important because once you have money and start the company, the company IS your money.  It is your biggest currency – having a percentage of ownership in the company.  Investors will want percentages as repayment for their investment, and they will want a say in the business as well.  You will have to decide how far you will dilute your shares, and how the company will be divided, if at all.  If you don’t plan in advance, you will find that after gaining three or four investors, suddenly you are the minority owner in your own dream.  You need to understand funding carefully.  This single module is worth all the money you would have spent on the whole course alone.  I encourage everyone to listen to this single module even if they don’t watch any of the others.     Press End to Start the Game – Exists! The final module is exit strategies.  You did all this work, dealt with all political and legal issues.  What are you going to get out of it? The answer is simple: money.  Maybe you want your company to be bought out, for you talent to bring you a profit.  You can sell the company to someone and still head it.  Many options are available.  You could sell and still work as an employee but no longer own the company.  There are many exit strategies.  This is where all your hard work comes into play.  It is important not to feel fooled at any step.  There are so many good ideas that end up in the garbage because of poor planning, so that if you find yourself successful, you don’t want to blow it at this step!  The exit is important.  I thought that this aspect of the course was completely unique, and I loved Stephen’s point of view.  I was lost deep in thought after this module ended.  I actually took two hours worth of notes on this section alone – and it was only a three hour course.  I am planning on attending this course one more time next week, just to catch up on all the small bits of wisdom I’m sure I missed. Thank you Stephen for bringing your real world experience with us!  I recommend that everyone attends this course, even if they don’t want to begin their own start-up company. It was indeed a long day for me. Do not forget to read part 1 of this story and attend course Practices for Software Startup Pluralsight Course. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Chock-full of Identity Customers at Oracle OpenWorld

  - by Tanu Sood

    Oracle Openworld (OOW) 2012 kicks off this coming Sunday. Oracle OpenWorld is known to bring in Oracle customers, organizations big and small, from all over the world. And, Identity Management is no exception. If you are looking to catch up with Oracle Identity Management customers, hear first-hand about their implementation experiences and discuss industry trends, business drivers, solutions and more at OOW, here are some sessions we recommend you attend: Monday, October 1, 2012 CON9405: Trends in Identity Management 10:45 a.m. – 11:45 a.m., Moscone West 3003 Subject matter experts from Kaiser Permanente and SuperValu share the stage with Amit Jasuja, Snior Vice President, Oracle Identity Management and Security to discuss how the latest advances in Identity Management are helping customers address emerging requirements for securely enabling cloud, social and mobile environments. CON9492: Simplifying your Identity Management Implementation 3:15 p.m. – 4:15 p.m., Moscone West 3008 Implementation experts from British Telecom, Kaiser Permanente and UPMC participate in a panel to discuss best practices, key strategies and lessons learned based on their own experiences. Attendees will hear first-hand what they can do to streamline and simplify their identity management implementation framework for a quick return-on-investment and maximum efficiency. CON9444: Modernized and Complete Access Management 4:45 p.m. – 5:45 p.m., Moscone West 3008 We have come a long way from the days of web single sign-on addressing the core business requirements. Today, as technology and business evolves, organizations are seeking new capabilities like federation, token services, fine grained authorizations, web fraud prevention and strong authentication. This session will explore the emerging requirements for access management, what a complete solution is like, complemented with real-world customer case studies from ETS, Kaiser Permanente and TURKCELL and product demonstrations. Tuesday, October 2, 2012 CON9437: Mobile Access Management 10:15 a.m. – 11:15 a.m., Moscone West 3022 With more than 5 billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session will feature Identity Management evangelists from companies like Intuit, NetApp and Toyota to discuss how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON9491: Enhancing the End-User Experience with Oracle Identity Governance applications 11:45 a.m. – 12:45 p.m., Moscone West 3008 As organizations seek to encourage more and more user self service, business users are now primary end users for identity management installations.  Join experts from Visa and Oracle as they explore how Oracle Identity Governance solutions deliver complete identity administration and governance solutions with support for emerging requirements like cloud identities and mobile devices. CON9447: Enabling Access for Hundreds of Millions of Users 1:15 p.m. – 2:15 p.m., Moscone West 3008 Dealing with scale problems? Looking to address identity management requirements with million or so users in mind? Then take note of Cisco’s implementation. Join this session to hear first-hand how Cisco tackled identity management and scaled their implementation to bolster security and enforce compliance. CON9465: Next Generation Directory – Oracle Unified Directory 5:00 p.m. – 6:00 p.m., Moscone West 3008 Get the 360 degrees perspective from a solution provider, implementation services partner and the customer in this session to learn how the latest Oracle Unified Directory solutions can help you build a directory infrastructure that is optimized to support cloud, mobile and social networking and yet deliver on scale and performance. Wednesday, October 3, 2012 CON9494: Sun2Oracle: Identity Management Platform Transformation 11:45 a.m. – 12:45 p.m., Moscone West 3008 Sun customers are actively defining strategies for how they will modernize their identity deployments. Learn how customers like Avea and SuperValu are leveraging their Sun investment, evaluating areas of expansion/improvement and building momentum. CON9631: Entitlement-centric Access to SOA and Cloud Services 11:45 a.m. – 12:45 p.m., Marriott Marquis, Salon 7 How do you enforce that a junior trader can submit 10 trades/day, with a total value of $5M, if market volatility is low? How can hide sensitive patient information from clerical workers but make it visible to specialists as long as consent has been given or there is an emergency? How do you externalize such entitlements to allow dynamic changes without having to touch the application code? In this session, Uberether and HerbaLife take the stage with Oracle to demonstrate how you can enforce such entitlements on a service not just within your intranet but also right at the perimeter. CON3957 - Delivering Secure Wi-Fi on the Tube as an Olympics Legacy from London 2012 11:45 a.m. – 12:45 p.m., Moscone West 3003 In this session, Virgin Media, the U.K.’s first combined provider of broadband, TV, mobile, and home phone services, shares how it is providing free secure Wi-Fi services to the London Underground, using Oracle Virtual Directory and Oracle Entitlements Server, leveraging back-end legacy systems that were never designed to be externalized. As an Olympics 2012 legacy, the Oracle architecture will form a platform to be consumed by other Virgin Media services such as video on demand. CON9493: Identity Management and the Cloud 1:15 p.m. – 2:15 p.m., Moscone West 3008 Security is the number one barrier to cloud service adoption.  Not so for industry leading companies like SaskTel, ConAgra foods and UPMC. This session will explore how these organizations are using Oracle Identity with cloud services and how some are offering identity management as a cloud service. CON9624: Real-Time External Authorization for Middleware, Applications, and Databases 3:30 p.m. – 4:30 p.m., Moscone West 3008 As organizations seek to grant access to broader and more diverse user populations, the importance of centrally defined and applied authorization policies become critical; both to identify who has access to what and to improve the end user experience.  This session will explore how customers are using attribute and role-based access to achieve these goals. CON9625: Taking control of WebCenter Security 5:00 p.m. – 6:00 p.m., Moscone West 3008 Many organizations are extending WebCenter in a business to business scenario requiring secure identification and authorization of business partners and their users. Leveraging LADWP’s use case, this session will focus on how customers are leveraging, securing and providing access control to Oracle WebCenter portal and mobile solutions. Thursday, October 4, 2012 CON9662: Securing Oracle Applications with the Oracle Enterprise Identity Management Platform 2:15 p.m. – 3:15 p.m., Moscone West 3008 Oracle Enterprise identity Management solutions are designed to secure access and simplify compliance to Oracle Applications.  Whether you are an EBS customer looking to upgrade from Oracle Single Sign-on or a Fusion Application customer seeking to leverage the Identity instance as an enterprise security platform, this session with Qualcomm and Oracle will help you understand how to get the most out of your investment. And here’s the complete listing of all the Identity Management sessions at Oracle OpenWorld.

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• Combination of Operating Mode and Commit Strategy

  - by Kevin Yang

  If you want to populate a source into multiple targets, you may also want to ensure that every row from the source affects all targets uniformly (or separately). Let’s consider the Example Mapping below. If a row from SOURCE causes different changes in multiple targets (TARGET_1, TARGET_2 and TARGET_3), for example, it can be successfully inserted into TARGET_1 and TARGET_3, but failed to be inserted into TARGET_2, and the current Mapping Property TLO (target load order) is “TARGET_1 -> TARGET_2 -> TARGET_3”. What should Oracle Warehouse Builder do, in order to commit the appropriate data to all affected targets at the same time? If it doesn’t behave as you intended, the data could become inaccurate and possibly unusable.                                               Example Mapping In OWB, we can use Mapping Configuration Commit Strategies and Operating Modes together to achieve this kind of requirements. Below we will explore the combination of these two features and how they affect the results in the target tables Before going to the example, let’s review some of the terms we will be using (Details can be found in white paper Oracle® Warehouse Builder Data Modeling, ETL, and Data Quality Guide11g Release 2): Operating Modes: Set-Based Mode: Warehouse Builder generates a single SQL statement that processes all data and performs all operations. Row-Based Mode: Warehouse Builder generates statements that process data row by row. The select statement is in a SQL cursor. All subsequent statements are PL/SQL. Row-Based (Target Only) Mode: Warehouse Builder generates a cursor select statement and attempts to include as many operations as possible in the cursor. For each target, Warehouse Builder inserts each row into the target separately. Commit Strategies: Automatic: Warehouse Builder loads and then automatically commits data based on the mapping design. If the mapping has multiple targets, Warehouse Builder commits and rolls back each target separately and independently of other targets. Use the automatic commit when the consequences of multiple targets being loaded unequally are not great or are irrelevant. Automatic correlated: It is a specialized type of automatic commit that applies to PL/SQL mappings with multiple targets only. Warehouse Builder considers all targets collectively and commits or rolls back data uniformly across all targets. Use the correlated commit when it is important to ensure that every row in the source affects all affected targets uniformly. Manual: select manual commit control for PL/SQL mappings when you want to interject complex business logic, perform validations, or run other mappings before committing data. Combination of the commit strategy and operating mode To understand the effects of each combination of operating mode and commit strategy, I’ll illustrate using the following example Mapping. Firstly we insert 100 rows into the SOURCE table and make sure that the 99th row and 100th row have the same ID value. And then we create a unique key constraint on ID column for TARGET_2 table. So while running the example mapping, OWB tries to load all 100 rows to each of the targets. But the mapping should fail to load the 100th row to TARGET_2, because it will violate the unique key constraint of table TARGET_2. With different combinations of Commit Strategy and Operating Mode, here are the results ¦ Set-based/ Correlated Commit: Configuration of Example mapping:                                                     Result:                                                      What’s happening: A single error anywhere in the mapping triggers the rollback of all data. OWB encounters the error inserting into Target_2, it reports an error for the table and does not load the row. OWB rolls back all the rows inserted into Target_1 and does not attempt to load rows to Target_3. No rows are added to any of the target tables. ¦ Row-based/ Correlated Commit: Configuration of Example mapping:                                                   Result:                                                  What’s happening: OWB evaluates each row separately and loads it to all three targets. Loading continues in this way until OWB encounters an error loading row 100th to Target_2. OWB reports the error and does not load the row. It rolls back the row 100th previously inserted into Target_1 and does not attempt to load row 100 to Target_3. Then, if there are remaining rows, OWB will continue loading them, resuming with loading rows to Target_1. The mapping completes with 99 rows inserted into each target. ¦ Set-based/ Automatic Commit: Configuration of Example mapping: Result: What’s happening: When OWB encounters the error inserting into Target_2, it does not load any rows and reports an error for the table. It does, however, continue to insert rows into Target_3 and does not roll back the rows previously inserted into Target_1. The mapping completes with one error message for Target_2, no rows inserted into Target_2, and 100 rows inserted into Target_1 and Target_3 separately. ¦ Row-based/Automatic Commit: Configuration of Example mapping: Result: What’s happening: OWB evaluates each row separately for loading into the targets. Loading continues in this way until OWB encounters an error loading row 100 to Target_2 and reports the error. OWB does not roll back row 100th from Target_1, does insert it into Target_3. If there are remaining rows, it will continue to load them. The mapping completes with 99 rows inserted into Target_2 and 100 rows inserted into each of the other targets. Note: Automatic Correlated commit is not applicable for row-based (target only). If you design a mapping with the row-based (target only) and correlated commit combination, OWB runs the mapping but does not perform the correlated commit. In set-based mode, correlated commit may impact the size of your rollback segments. Space for rollback segments may be a concern when you merge data (insert/update or update/insert). Correlated commit operates transparently with PL/SQL bulk processing code. The correlated commit strategy is not available for mappings run in any mode that are configured for Partition Exchange Loading or that include a Queue, Match Merge, or Table Function operator. If you want to practice in your own environment, you can follow the steps: 1. Import the MDL file: commit_operating_mode.mdl 2. Fix the location for oracle module ORCL and deploy all tables under it. 3. Insert sample records into SOURCE table, using below plsql code: begin     for i in 1..99     loop         insert into source values(i, 'col_'||i);     end loop;     insert into source values(99, 'col_99'); end; 4. Configure MAPPING_1 to any combinations of operating mode and commit strategy you want to test. And make sure feature TLO of mapping is open. 5. Deploy Mapping “MAPPING_1”. 6. Run the mapping and check the result.

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• Agilist, Heal Thyself!

  - by Dylan Smith

  I’ve been meaning to blog about a great experience I had earlier in the year at Prairie Dev Con Calgary.  Myself and Steve Rogalsky did a session that we called “Agilist, Heal Thyself!”.  We used a format that was new to me, but that Steve had seen used at another conference.  What we did was start by asking the audience to give us a list of challenges they had had when adopting agile.  We wrote them all down, then had everybody vote on the most interesting ones.  Then we split into two groups, and each group was assigned one of the agile challenges.  We had 20 minutes to discuss the challenge, and suggest solutions or approaches to improve things.  At the end of the 20 minutes, each of the groups gave a brief summary of their discussion and learning's, then we mixed up the groups and repeated with another 2 challenges. The 2 groups I was part of had some really interesting discussions, and suggestions: Unfinished Stories at the end of Sprints The first agile challenge we tackled, was something that every single Scrum team I have worked with has struggled with.  What happens when you get to the end of a Sprint, and there are some stories that are only partially completed.  The team in question was getting very de-moralized as they felt that every Sprint was a failure as they never had a set of fully completed stories. How do you avoid this? and/or what do you do when it happens? There were 2 pieces of advice that were well received: 1. Try to bring stories to completion before starting new ones.  This is advice I give all my Scrum teams.  If you have a 3-week sprint, what happens all too often is you get to the end of week 2, and a lot of stories are almost done; but almost none are completely done.  This is a Bad Thing.  I encourage the teams I work with to only start a new story as a very last resort.  If you finish your task look at the stories in progress and see if there’s anything you can do to help before moving onto a new story.  In the daily standup, put a focus on seeing what stories got completed yesterday, if a few days go by with none getting completed, be sure this fact is visible to the team and do something about it.  Something I’ve been doing recently is introducing WIP (Work In Progress) limits while using Scrum.  My current team has 2-week sprints, and we usually have about a dozen or stories in a sprint.  We instituted a WIP limit of 4 stories.  If 4 stories have been started but not finished then nobody is allowed to start new stories.  This made it obvious very quickly that our QA tasks were our bottleneck (we have 4 devs, but only 1.5 testers).  The WIP limit forced the developers to start to pickup QA tasks before moving onto the next dev tasks, and we ended our sprints with many more stories completely finished than we did before introducing WIP limits. 2. Rather than using time-boxed sprints, why not just do away with them altogether and go to a continuous flow type approach like KanBan.  Limit WIP to keep things under control, but don’t have a fixed time box at the end of which all tasks are supposed to be done.  This eliminates the problem almost entirely.  At some points in the project (releases) you need to be able to burn down all the half finished stories to get a stable release build, but this probably occurs less often than every sprint, and there are alternative approaches to achieve it using branching strategies rather than forcing your team to try to get to Zero WIP every 2-weeks (e.g. when you are ready for a release, create a new branch for any new stories, but finish all existing stories in the current branch and release it). Trying to Introduce Agile into a team with previous Bad Agile Experiences One of the agile adoption challenges somebody described, was he was in a leadership role on a team he had recently joined – lets call him Dave.  This team was currently very waterfall in their ALM process, but they were about to start on a new green-field project.  Dave wanted to use this new project as an opportunity to do things the “right way”, using an Agile methodology like Scrum, adopting TDD, automated builds, proper branching strategies, etc.  The problem he was facing is everybody else on the team had previously gone through an “Agile Adoption” that was a horrible failure.  Dave blamed this failure on the consultant brought in previously to lead this agile transition, but regardless of the reason, the team had very negative feelings towards agile, and was very resistant to trying it out again.  Dave possibly had the authority to try to force the team to adopt Agile practices, but we all know that doesn’t work very well.  What was Dave to do? Ultimately, the best advice was to question *why* did Dave want to adopt all these various practices. Rather than trying to convince his team that these were the “right way” to run a dev project, and trying to do a Big Bang approach to introducing change.  He would be better served by identifying problems the team currently faces, have a discussion with the team to get everybody to agree that specific problems existed, then have an open discussion about ways to address those problems.  This way Dave could incrementally introduce agile practices, and he doesn’t even need to identify them as “agile” practices if he doesn’t want to.  For example, when we discussed with Dave, he said probably the teams biggest problem was long periods without feedback from users, then finding out too late that the software is not going to meet their needs.  Rather than Dave jumping right to introducing Scrum and all it entails, it would be easier to get buy-in from team if he framed it as a discussion of existing problems, and brainstorming possible solutions.  And possibly most importantly, don’t try to do massive changes all at once with a team that has not bought-into those changes.  Taking an incremental approach has a greater chance of success. I see something similar in my day job all the time too.  Clients who for one reason or another claim to not be fans of agile (or not ready for agile yet).  But then they go on to ask me to help them get shorter feedback cycles, quicker delivery cycles, iterative development processes, etc.  It’s kind of funny at times, sometimes you just need to phrase the suggestions in terms they are using and avoid the word “agile”. PS – I haven’t blogged all that much over the past couple of years, but in an attempt to motivate myself, a few of us have accepted a blogger challenge.  There’s 6 of us who have all put some money into a pool, and the agreement is that we each need to blog at least once every 2-weeks.  The first 2-week period that we miss we’re eliminated.  Last person standing gets the money.  So expect at least one blog post every couple of weeks for the near future (I hope!).  And check out the blogs of the other 5 people in this blogger challenge: Steve Rogalsky: http://winnipegagilist.blogspot.ca Aaron Kowall: http://www.geekswithblogs.net/caffeinatedgeek Tyler Doerkson: http://blog.tylerdoerksen.com David Alpert: http://www.spinthemoose.com Dave White: http://www.agileramblings.com (note: site not available yet.  should be shortly or he owes me some money!)

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• Company Password Management

  - by Brian Wigginton

  The topic of personal password management has been covered in great detail time after time. This question is aimed at the business or organization that needs to keep track of many unique passwords for many clients. What are some strategies/tools or ideas you all have for accomplishing this task? I was at an Interactive Agency, where we needed to keep track of client DB, ftp, mail... and for different environments for the app so any one client would have up to 3-10 passwords usually. This can get crazy when there are more than 250 clients

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• How can I capture a one-time full backup of a server using AMANDA?

  - by Daemon

  Suppose I have a preconfigured AMANDA server running automated network backups of directories specified in my disklists file. Normally, AMANDA will backup targets disks to /dumps/amanda. Is there any single command or method to perform a manual, one-time, full backup dump to another destination drive? I ask since I'm investigating the possibility of introducing rotating external hard-drive backups for offsite storage and I want to leverage our existing backup strategies wherever possible. Ideally, a full backup restore should be achievable from only any one of these offsite backup discs.

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• Company Password Management

  - by Brian Wigginton

  The topic of personal password management has been covered in great detail time after time. This question is aimed at the business or organization that needs to keep track of many unique passwords for many clients. What are some strategies/tools or ideas you all have for accomplishing this task? I was at an Interactive Agency, where we needed to keep track of client DB, ftp, mail... and for different environments for the app so any one client would have up to 3-10 passwords usually. This can get crazy when there are more than 250 clients

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• VMWare Workstation Performance

  - by tekiegreg

  Hi there, awhile ago I upgraded my laptop to Windows 7 x64 from Windows XP 32 bit edition. However not before virtualizing the physical installation and I continue to run it under VMWare Workstation today. The performance on the resulting VM is just absolutely atrocious! I've done a lot of uninstalling stuff that's not longer needed since the machine is virtual in an effort to reduce RAM, but in general the responsiveness seems sluggish. I also run the Virtual Machine on it's own separate HD that is seldom used by the host OS. I'm just hoping for some general tips in increasing VMWare performance anywhere, thoughts? EDIT: Both of the below answers were excellent starting points for me. However I did like the selected answer's strategies on disk management. I am running the Virtual Machine in a separate external hard disk, likely I'm going to have to reconfigure somehow. Thanks all!

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• IT Asset Management

  - by CogitoErgoSum

  Our company has grown quite quickly and I am facing new tasks which I did not think I'd need to deal with. Recently we've come ot a point where we have 100+ Devices (Routers, Bridges, Computers, Laptops, VOIP Phones etc). The other day I was quite frightened when I asked for an inventory and no one had one. I want to start tagging all equipment and recording serials to begin tracking our inventory and ensuring we have a proper record of what equipment we have. Does anyone have advice as to how to go about 1. Convincing the higher ups why we need to do this and 2. What software or strategies might work? Keep in mind this is not for furniture, office equipment etc but IT specific equipment. I'm concerned over people 1. Stealing the physical devices and 2. Losing track of configuration data etc in case we'd need to do a wipe and restore

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• Websphere SSL handshake with active directory cluster

  - by ring bearer

  We have a WebSphere based application that uses Active Directory(AD) based security configurations. Under WebSphere "Global security" we have configured the active directory server and connection parameters. Active directory server is actually a cluster of four servers, say, serverdc01, serverdc02,serverdc03 and serverdc04. Each of these servers have their own root certificate with CN=serverdc01, CN=serverdc02 ..so on. So to set up SSL communication, I need to retrieve certificate of active directory and save it in WebSphere's trust store. When I retrieve certificate by putting AD server name, port and retrieve certificate I randomly get certificate of one of the serverdc01,serverdc02 ... Then I save that certificate to trust store. Question is : Do I have to save certificate from each of the serverdc01,serverdc02 ...in cluster to WebSphere's trust store? What are general strategies so that each server in the cluster does not require its own root certificate?

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• NTFS Permission Structure to allow Traversal but no Modification except in Leaf Nodes?

  - by pepoluan

  Assume there's this folder structure: D:\ --+-- Acctg --+-- Payable | +-- Receivable | +-- Fin --+-- Inv | +-- Tax | +-- Treas | +-- Mrktg --+-- Ads +-- Promo Users are not allowed to change the structure, but they are free to create & delete files & folders in the leaf nodes (i.e., the rightmost folders). AGDLP principle said that I should assign permissions on the above folders to DL-Groups. Let's say I have a G-Group of users, G-Accounting-Payable, containing users that have access to the D:\Acctg\Payable folder. The way I see it, I have two strategies: - Strategy 1 Create three DL-Groups and assign them permissions: DL-D-Acctg_T -- allowed traversal of D:\Acctg folder DL-D-Acctg-Pay_LF -- allowed listing of D:\Acctg\Payable folder contents DL-D-Acctg-Pay__RW -- allowed full permissions to the contents of D:\Acctg\Payable folder Add G-Accounting-Payable as member to all the above DL-Groups - Strategy 2 Create just one DL-Group DL-D-Acctg-Pay__RW, and assign it the proper permissions for each level of the folder. Then, add G-Accounting-Payable as member to that DL-Group. - Which strategy is the Recommended Best Practice, and why?

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• Why is it a bad idea to use multiple NAT layers or is it?

  - by iamrohitbanga

  The computer network of an organization has a NAT with 192.168/16 IP address range. There is a department with a server that has an IP address 192.168.x.y and this server handles hosts of this department with another NAT with the IP address range 172.16/16. Thus there are 2 layers of NAT. Why don't they have subnetting instead. This would allow easy routing. I feel multiple layers of NAT can cause performance losses. Could you please help me compare the two design strategies.

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• Best practice for scaling a single application source to multiple nodes

  - by Andrew Waters

  I have an application which needs to scale horizontally to cover web and service nodes (at the moment they're all on one) but interact with the same set of databases and source files (both application code and custom assets). Database is no problem, it's handled already with replication in MongoDB. Also, the configuration of the servers are the same (100% linux). This question is literally about sharing a filesystem between machines so that its content is always correct, regardless of the node accessing it. My two thoughts have so far been NFS and SAN - SAN being prohibitively expensive and NFS seeing some performance issues on the second node with regards to glob()ing in PHP. Does anyone have recommended strategies or other techniques that don't involved sharding data across nodes or any potential gotchas in NFS that may cause slow disk seek times? To give you an idea of the scale, the main node initialises it's application modules in ~ 0.01 seconds. The secondary is taking ~2.2 seconds. They're VM's inside a local virtual network in ESXi and ping time between them is ~0.3ms

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• Training a spam filter based on Mailman moderator's actions?

  - by mc0e

  I'm planning a Mailman server, and looking for a good way to enable list moderators train a spam filter (likely to be either spamassassin or dspam). Has anyone come up with a good way to run training based on list moderator's decisions? Currently I don't have any better strategies than asking list moderators to forward spams one by one to a training address, which seems laborious and most likely to be inconsistently applied. Any ideas? I am aware of https://bugs.launchpad.net/mailman/+bug/558292 . I'm hoping someone has a better approach.

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• Securing internal data accessed by a website on the big, bad internet

  - by aehiilrs

  A close relative of this question on Stack Overflow: When you have a web site in your DMZ that needs to access production data stored on an internal DB, what strategies do you recommend using to lower the risks that come from accessing live data? Is it even considered acceptable to have a connection initiated from the DMZ come inside of your network? An extra detail about the nature of the site that kind of throws a monkey wrench into the machinery is that people using the web site will be competing for "spots" on a first-come, first-serve basis with others using the internal software. Because of this, as close to zero lag time between the two applications as possible is ideal.

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• Where to Store the Protection Trial Info for Software Protection Purpose

  - by Peter Lee

  It might be duplicate with other questions, but I swear that I googled a lot and search at StackOverflow.com a lot, and I cannot find the answer to my question: In a C#.Net application, where to store the protection trial info, such as Expiration Date, Number of Used Times? I understand that, all kinds of Software Protection strategies can be cracked by a sophiscated hacker (because they can almost always get around the expiration checking step). But what I'm now going to do is just to protect it in a reasonable manner that a "common"/"advanced" user cannot screw it up. OK, in order to proof that I have googled and searched a lot at StackOverflow.com, I'm listing all the possible strategies I got: 1. Registry Entry First, some users might not have the access to even read the Registry table. Second, if we put the Protection Trial Info in a Registry Entry, the user can always find it out where it is by comparing the differences before and after the software installation. They can just simply change it. OK, you might say that we should encrypt the Protection Trial Info, yes we can do that. But what if the user just change their system date before installing? OK, you might say that we should also put a last-used date, if something is wrong, the last-used date could work as a protection guide. But what if the user just uninstall the software and delete all Registry Entries related to this software, and then reinstall the software? I have no idea on how to deal with this. Please help. A Plain File First, there are some places to put the plain file: 2.a) a simple XML file under software installation path 2.b) configuration file Again, the user can just uninstall the software and remove these plain file(s), and reinstall the software. - The Software Itself If we put the protection trial info (Expiration Date, we cannot put Number of Used Times) in the software itself, it is still susceptible to the cases I mentioned above. Furthermore, it's not even cool to do so. - A Trial Product-Key It works like a licensing process, that is, we put the Trial info into an RSA-signed string. However, it requires too many steps for a user to have a try of using the software (they might lose patience): 4.a) The user downloads the software; 4.b) The user sends an email to request a Trial Product-Key by providing user name (or email) or hardware info; 4.c) The server receives the request, RSA-signs it and send back to the user; 4.d) The user can now use it under the condition of (Expiration Date & Number of Used Times). Now, the server has a record of the user's username or hardware info, so the user will be rejected to request a second trial. Is it legal to collection hardware info? In a word, the user has to do one more extra step (request a Trial Product Key) just for having a try of using the software, which is not cool (thinking myself as a user). NOTE: This question is not about the Licensing, instead, it's about where to store the TRIAL info. After the trial expires, the user should ask for a license (CD-Key/Product-Key). I'm going to use RSA signature (bound to User Hardware)

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• Code Golf: Word Search Solver

  - by Maxim Z.

  Note: This is my first Code Golf challenge/question, so I might not be using the correct format below. I'm not really sure how to tag this particular question, and should this be community wiki? Thanks! This Code Golf challenge is about solving word searches! A word search, as defined by Wikipedia, is: A word search, word find, word seek, word sleuth or mystery word puzzle is a word game that is letters of a word in a grid, that usually has a rectangular or square shape. The objective of this puzzle is to find and mark all the words hidden inside the box. The words may be horizontally, vertically or diagonally. Often a list of the hidden words is provided, but more challenging puzzles may let the player figure them out. Many word search puzzles have a theme to which all the hidden words are related. The word searches for this challenge will all be rectangular grids with a list of words to find provided. The words can be written vertically, horizontally, or diagonally. Input/Output The user inputs their word search and then inputs a word to be found in their grid. These two inputs are passed to the function that you will be writing. It is up to you how you want to declare and handle these objects. Using a strategy described below or one of your own, the function finds the specific word in the search and outputs its starting coordinates (simply row number and column number) and ending coordinates. If you find two occurrences of the word, you must output both's set of coordinates. Example Input: A I Y R J J Y T A S V Q T Z E X B X G R Z P W V T B K U F O E A F L V F J J I A G B A J K R E S U R E P U S C Y R S Y K F B B Q Y T K O I K H E W G N G L W Z F R F H L O R W A R E J A O S F U E H Q V L O A Z B J F B G I F Q X E E A L W A C F W K Z E U U R Z R T N P L D F L M P H D F W H F E C G W Z B J S V O A O Y D L M S T C R B E S J U V T C S O O X P F F R J T L C V W R N W L Q U F I B L T O O S Q V K R O W G N D B C D E J Y E L W X J D F X M Word to find: codegolf Output: row 12, column 8 --> row 5, column 1 Strategies Here are a few strategies you might consider using. It is completely up to you to decide what strategy you want to use; it doesn't have to be in this list. Looking for the first letter of the word; on each occurrence, looking at the eight surrounding letters to see whether the next letter of the word is there. Same as above, except looking for a part of a word that has two of the same letter side-by-side. Counting how often each letter of the alphabet is present in the whole grid, then selecting one of the least-occurring letters from the word you have to find and searching for the letter. On each occurrence of the letter, you look at its eight surrounding letters to see whether the next and previous letters of the word is there.

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• Database Table Schema and Aggregate Roots

  - by bretddog

  Hi, Applicaiton is single user, 1-tier(1 pc), database SqlCE. DataService layer will be (I think) : Repository returning domain objects and quering database with LinqToSql (dbml). There are obviously a lot more columns, this is simplified view. http://img573.imageshack.us/img573/3612/ss20110115171817w.png This is my first attempt of creating a 2 tables database. I think the table schema makes sense, but I need some reassurance or critics. Because the table relations looks quite scary to be honest. I'm hoping you could; Look at the table schema and respond if there are clear signs of troubles or errors that you spot right away.. And if you have time, Look at Program Summary/Questions, and see if the table layout makes makes sense to those points. Please be brutal, I will try to defend :) Program summary: a) A set of categories, each having a set of strategies (1:m) b) Each day a number of items will be produced. And each strategy MAY reference it. (So there can be 50 items, and a strategy may reference 23 of them) c) An item can be referenced by more than one strategy. So I think it's an m:m relation. d) Status values will be logged at fixed time-fractions through the day, for: - .... each Strategy.....each StrategyItem....each item e) An action on an item may be executed by a strategy that reference it. - This is logged as ItemAction (Could have called it StrategyItemAction) User Requsts b) - e) described the main activity mode of the program. To work with only today's DayLog , for each category. 2nd priority activity is retrieval of history, which typically will be From all categories, from day x to day y; Get all StrategyDailyLog. Questions First, does the overall layout look sound? I'm worried to see that there are so many relationships in all directions, connecting everything. Is this normal, or does it look like trouble? StrategyItem is made to represent an m:m relationship. Is it correct as I noted 1:m / 1:1 (marked red) ? StrategyItemTimeLog and ItemTimeLog; Logs values that both need to be retrieved together, when retreiving a StrategyItem. Reason I separated is that the first one is strategy-specific, and several strategies can reference same item. So I thought not to duplicate those values that are not dependent no strategy, but only on the item. Hence I also dragged out the LogTime, as it seems to be the only parameter to unite the logs. But this all looks quite disturbing with those 3 tables. Does it make sense at all? Or you have suggestion? Pink circles shows my vague attempt of Aggregate Root Paths. I've been thinking in terms of "what entity is responsible for delete". Though I'm unsure about the actual root. I think it's Category. Does it make sense related to User Requests described above?

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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• Consolidation Strategy References

  - by BuckWoody

  I have a presentation that I give on SQL Server Consolidation Strategies, and in that presentation I talk about a few links that are useful. Here are some that I’ve found – feel free to comment on more, or if these links go stale:   Consolidation using SQL Server: http://msdn.microsoft.com/en-us/library/ee692366.aspx SQL Server Consolidation Guidance:  http://msdn.microsoft.com/en-us/library/ee819082.aspx   More references for SQL Server and Hyper-V: http://www.sqlskills.com/BLOGS/KIMBERLY/post/Virtualization-with-SQL-Server.aspx Quick overview of Virtual Server licensing implications: http://www.microsoft.com/uk/licensing/morethan250/learn/virtualisation.mspx SQL Server and Hyper-V best practices: http://sqlcat.com/whitepapers/archive/2008/10/03/running-sql-server-2008-in-a-hyper-v-environment-best-practices-and-performance-recommendations.aspx High-Availability and Hyper-V: http://technet.microsoft.com/en-us/magazine/2008.10.higha.aspx Virtualization Calculator: http://www.microsoft.com/Windowsserver2008/en/us/hyperv-calculators.aspx   May not be current, but here’s a whitepaper from VMWare for SQL Server: http://www.vmware.com/files/pdf/SQLServerWorkloads.pdf More information on SQL Server and VMWare: http://blogs.msdn.com/cindygross/archive/2009/10/23/considerations-for-installing-sql-server-on-vmware.aspx   Server Virtualization Validation Program: http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvp.htm Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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