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• HelpSpot to Fogbugz to HelpSpot integration

  - by James Ludlow

  Does anyone have a nice example of integration between HelpSpot and Fogbugz? We're using HelpSpot as our customer facing software and ticket management, and then if a developer needs to work on a ticket the data will be pushed to Fogbugz. Obviously we can use the Fogbugz push API that Userscape provides, but this only allows you to specify the title of the incident in Fogbugz. Ideally I want to share title, assigned to, category and status in a two-way integration. Do most people just use emails between the two programs, or has anyone come across a nice third party app? Thanks in advance!

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• Google Docs iphone library error reporting

  - by phil harris

  I'm in the process of adding a Google Docs interface to my iPhone app, and I'm largely following the example in the GoogleDocs.m file from Tom Saxton's example app. The objective-c library I'm using is from http://code.google.com/p/gdata-objectivec-client/wiki/GDataObjCIntroduction The library file used is from gdata-objectivec-client-1.10.0.zip. This service:username:password method is a slight variant of the one found in the Saxton file GoogleDocs.m starting at line 351: - (void)service:(NSString *)username password:(NSString *)password { if(service == nil) { service = [[[GDataServiceGoogleDocs alloc] init] autorelease]; [service setUserAgent:s_strUserAgent]; [service setShouldCacheDatedData:NO]; [service setServiceShouldFollowNextLinks:NO]; (void)[service authenticateWithDelegate:self didAuthenticateSelector:@selector(ticket:authenticatedWithError:)]; } // update the username/password each time the service is requested if (username != nil && [username length] && password != nil && [password length]) [service setUserCredentialsWithUsername:username password:password]; else [service setUserCredentialsWithUsername:nil password:nil]; } // associated callback for service:username:password: method - (void)ticket:(GDataServiceTicket *)ticket authenticatedWithError:(NSError *)error { NSLog(@"%@",@"authenticatedWithError called"); if(error == nil) [self selectBackupRestore]; else { NSLog(@"error code(%d)", [error code]); NSLog(@"error domain(%d)", [error domain]); NSLog(@"localizedDescription(%@)", error.localizedDescription); NSLog(@"localizedFailureReason(%@)", error.localizedFailureReason); NSLog(@"localizedRecoveryOptions(%@)", error.localizedRecoveryOptions); NSLog(@"localizedRecoverySuggestion(%@)", error.localizedRecoverySuggestion); } } Please note the service:username:password method and the callback compile and run fine. The problem is that the callback is passing a non-nil NSError object. I added an NSLog() for every error reporting attribute of NSError and the (Xcode) log output of a test run is below. [Session started at 2010-05-27 12:27:16 -0700.] 2010-05-27 12:27:38.778 iFilebox[74596:207] authenticatedWithError called 2010-05-27 12:27:38.779 iFilebox[74596:207] error code(-1) 2010-05-27 12:27:38.780 iFilebox[74596:207] error domain(499324) 2010-05-27 12:27:38.781 iFilebox[74596:207] localizedDescription(Operation could not be completed. (com.google.GDataServiceDomain error -1.)) 2010-05-27 12:27:38.782 iFilebox[74596:207] localizedFailureReason((null)) 2010-05-27 12:27:38.782 iFilebox[74596:207] localizedRecoveryOptions((null)) 2010-05-27 12:27:38.783 iFilebox[74596:207] localizedRecoverySuggestion((null)) My essential question is in the error reporting. I was hoping the localizedDescription would be more specific of the error. All I get for the error code value is -1, and the only description of the error is "Operation could not be completed. (com.google.GDataServiceDomain error -1.". Not very helpful. Does anyone know what a GDataServiceDomain error -1 is? Where can I find a full list of all error codes returned, and a description of what they mean?

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• IsAuthenticated is false!

  - by Naor

  This is how I login ('user' holds the data of the user): HttpResponse Response = HttpContext.Current.Response; HttpRequest Request = HttpContext.Current.Request; FormsAuthenticationTicket ticket = new FormsAuthenticationTicket(1, user.UserId.ToString(), DateTime.Now, DateTime.Now.AddHours(12), false, UserResolver.Serialize(user)); HttpCookie cookie = new HttpCookie(FormsAuthentication.FormsCookieName, FormsAuthentication.Encrypt(ticket)); cookie.Path = FormsAuthentication.FormsCookiePath; Response.Cookies.Add(cookie); string redirectUrl = user.HomePage; Response.Redirect(redirectUrl); After this login I get IsAuthenticated == false. Why?? It worked for me before an hour but I don't know what is wrong now.

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• One-way flight trip problem.

  - by psihodelia

  You are going on a one-way indirect flight trip that includes billions transfers. You are not stopping twice in the same airport. You have 1 ticket for each part of your trip. Each ticket contains src and dst airport. All the tickets you have are randomly sorted. You forgot the original departure airport (very first src) and your destination (last dst). Design an algorithm to reconstruct your trip with minimum big-O complexity.

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• Continuous integration with multiple branch development

  - by ryanprayogo

  In the project that I'm working on, we are using SVN with 'Stable Trunk' strategy. What that means is that for each bug that is found, QA opens a bug ticket and assigns it to a developer. Then, a developer fixes that bug and checks it in a branch (off trunk, let's call this the bug branch) and that branch will only contain fixes for that particular bug ticket When we decided to do a release, for each bug fixes that we want to release to the customer, a developer will merge all the fixes from several bug branch to trunk and proceed with the normal QA cycle. The problem is that we use trunk as the codebase for our CI job (Hudson, specifically), and therefore, for all commits to the bug branch, it will miss the daily build until it gets merged to trunk when we decided to release the new version of the software. Obviously, that defeats the purpose of having CI. What is the proper way to fix this issue?

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• Should I allow my clients to open tickets/access trac?

  - by Mark

  I just installed trac for this project I'm working on, since it's turned out to be a bit bigger than I anticipated. I've added a bunch of tickets with my clients requests which come in the form of emails, phone calls, and meetings. I've also added some stuff I know needs to be done/fixed but they haven't specifically requested. Should I grant them access to trac so they can submit the tickets themselves so I don't have to keep translating (words into tickets) for them? They're very non-technical, so I'm not sure how well it would work; they might open tickets and not provide enough detail, or get confused by all the different fields. If your answer is "no", should I at least let them view the tickets, so they can see what I'm working on, what's been done, hasn't been done? So they can stop calling me to say "xxx doesn't work" when it's already a ticket? (Not that this would work, but I could at least respond "see ticket #42")

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• Compare images to find differences

  - by _simon_

  Task: I have a camera mounted on the end of our assembly line, which captures images of produced items. Let's for example say, that we produce tickets (with some text and pictures on them). So every produced ticket is photographed and saved to disk as image. Now I would like to check these saved images for anomalies (i.e. compare them to an image (a template), which is OK). So if there is a problem with a ticket on our assembly line (missing picture, a stain,...), my application should find it (because its image differs too much from my template). Question: What is the easiest way to compare pictures and find differences between them? Do I need to write my own methods, or can I use existing ones? It would be great if I just set a tolerance value (i.e. images can differ for 1%), put both images in a function and get a return value of true or false :) Tools: C# or VB.NET, Emgu.CV (.NET wrapper for OpenCV) or something similar

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• The Connected Company: WebCenter Portal - Feedback - Analytics and Polls

  - by Michael Snow

  Evernote Export body, td { }Guest Post by: Mitchell Palski, Staff Sales Consultant The importance of connecting peers has been widely recognized and socialized as a critical component of employee intranets. Organizations are striving to provide mediums for sharing knowledge and improving awareness across their enterprise. Indirectly, the socialization of your enterprise should lead to cost savings and improved product/service quality. However, many times the direct effects of connecting an organization’s leadership with its employees are overlooked. Oracle WebCenter Portal can help you bridge that gap by gathering implicit and explicit feedback. Implicit Feedback Through Usage Analytics Analytics allows administrators to track and analyze WebCenter Portal traffic and usage. Analytics provides the following basic functionality: Usage Tracking Metrics: Analytics collects and reports metrics of common WebCenter Portal functions, including community and portlet traffic. Behavior Tracking: Analytics can be used to analyze WebCenter Portal metrics to determine usage patterns, such as page visit duration and usage over time. User Profile Correlation: Analytics can be used to correlate metric information with user profile information. Usage tracking reports can be viewed and filtered by user profile data such as country, company or title. Usage analytics help measure how users interact with website content – allowing your IT staff and business analysts to make informed decisions when planning development for your next intranet enhancement. For example: If users are not accessing your Announcements page and missing critical information that they need to be aware of, you may elect to use graphical links on the home page to direct more users to that page. As a result, the number of employee help-requests to HR decreases. If users are not accessing your News page to read recent articles, you may elect to stop spending as much time updating the page with new stories and cut costs in your communications department. You notice that there is a high volume of users accessing the Employee Dashboard page so your organization decides to continue making personalization enhancements to the page and investing in the Portal tool that most users are accessing. Usage analytics aren’t necessarily a new concept in the IT industry. What sets WebCenter Portal Analytics apart is: Reports are tailored for WebCenter specific tools Report can be easily added to a page as simple as a drag-and-drop Explicit Feedback Through Polls WebCenter Portal users can create, edit, take, and analyze online polls. With polls, you can survey your audience (such as their opinions and their experience level), check whether they can recall important information, and gather feedback and metrics. How many times have you been involved in a requirements discussion and someone has asked a question similar to “Well how do you know that no one likes our home page?” and the response is “Everyone says they hate it! That’s all anyone complains about.” No one has any measurable, quantifiable metric to gauge user satisfaction. Analytics measure usage, but your organization also needs to measure the quality of your portal as defined by the actual people that use it. With that information, your leadership can make informed decisions that will not only match usage patterns but also relate to employees on a personal level. The end result is a connection between employees and leadership that gives everyone in the organization a sense of ownership of their Portal rather than the feeling of development decisions being segregated to leadership only. Polls can be created and edited through the Poll Manager: Polls and View Poll Results can easily be added to a page through drag-and-drop. What did we learn? Being a “connected” company doesn’t just mean helping employees connect with each other horizontally across your enterprise. It also means connecting those employees to the decisions that affect their everyday activities. Through WebCenter Portal Usage Analytics and Polls, any decision that is made to remove a Portal page, update a Portal page, or develop new Portal functionality, can be justified by quantifiable metrics. Instead of fielding complaints and hearing that your employees don’t have a voice, give those employees a voice and listen!

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• Using Content Analytics for More Effective Engagement

  - by Kellsey Ruppel

  Using Content Analytics for More Effective Engagement: Turning High-Volume Content into Templates for Success By Mitchell Palski, Oracle WebCenter Sales Consultant Many organizations use Oracle WebCenter Portal to develop these basic types of portals: Intranet portals used for collaboration, employee self-service, and company communication Extranet portals used by customers and partners for self-service and support Team collaboration portals that allow users to share documents and content, track activity, and engage in discussions Portals are intended to provide a personalized, single point of interaction with web-based applications and information. The user experiences that a Portal is capable of displaying should be relevant to an individual user or class of users (a group or role). The components of a Portal that would vary based on a user’s identity include: Web content such as images, news articles, and on-screen instruction Social tools such as threaded discussions, polls/surveys, and blogs Document management tools to upload, download, and edit files Web applications that present data visualizations and data entry modules These collections of content, tools, and applications make up valuable workspaces. The challenge that a development team may have is defining which combinations are the most effective for its users. No one wants to create and manage a workspace that goes un-used or (even worse) that is used but is ineffective. Oracle WebCenter Portal provides you with the capabilities to not only rapidly develop variations of portals, but also identify which portals are the most effective and should be re-used throughout an enterprise. Capturing Portal AnalyticsOracle WebCenter Portal provides an analytics service that allows administrators and business users to track and analyze portal usage. These analytics are captured in the form of: Usage tracking metrics Behavior tracking User Profile Correlation The out-of-the-box task reports that come with Oracle WebCenter Portal include: WebCenter Portal Traffic Page Traffic Login Metrics Portlet Traffic Portlet Response Time Portlet Instance Traffic Portlet Instance Response Time Search Metrics Document Metrics Wiki Metrics Blog Metrics Discussion Metrics Portal Traffic Portal Response Time By determining the usage and behavior tracking metrics that are associated with specific user profiles (including groups and roles), your administrators will be able to identify the components of your solution that are the most valuable.  Your first step as an administrator should be to identify the specific pages and/or components are used the most frequently. Next, determine the user(s) or user-group(s) that are accessing those high-use elements of a portal. It is also important to determine patterns in high-usage and see if they correlate to a specific schedule. One of the goals of any development team (especially those that are following Agile methodologies) should be to develop reusable web components to minimize redundant development. Oracle WebCenter Portal provides you the tools to capture the successful workspaces that have already been developed and identified so that they can be reused for similar user demographics. Re-using Successful PortalsWhen creating a new Portal in Oracle WebCenter, developers have the option to base that portal on a template that includes: Pre-seeded data such as pages, tools, user roles, and look-and-feel assets Specific sub-sets of page-layouts, tools, and other resources to standardize what is added to a Portal’s pages Any custom components that your team creates during development cycles Once you have identified a successful workspace and its most valuable components, leverage Oracle WebCenter’s ability to turn that custom portal into a portal template. By creating a template from your already successful portal, you are empowering your enterprise by providing a starting point for future initiatives. Your new projects, new teams, and new web pages can benefit from lessons learned and adjustments that have already been made to optimize user experiences instead of starting from scratch. ***For a complete explanation of how to work with Portal Templates, be sure to read the Fusion Middleware documentation available online.

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• What is the basic pattern for using (N)Hibernate?

  - by Vilx-

  I'm creating a simple Windows Forms application with NHibernate and I'm a bit confused about how I'm supposed to use it. To quote the manual: ISession (NHibernate.ISession) A single-threaded, short-lived object representing a conversation between the application and the persistent store. Wraps an ADO.NET connection. Factory for ITransaction. Holds a mandatory (first-level) cache of persistent objects, used when navigating the object graph or looking up objects by identifier. Now, suppose I have the following scenario: I have a simple classifier which is a MSSQL table with two columns - ID (auto_increment) and Name (nvarchar). To edit this classifier I create a form which contains a single gridview and two buttons - OK and Cancel. The user can nearly directly edit the table in the gridview, and when he hits OK the changes he made are persisted to the DB (or if he hits cancel, nothing happens). Now, I have several questions about how to organize this: What should the lifetime of my ISession be? Should I create a single ISession for my whole application; an ISession for each of my forms (the application is single-threaded MDI); or an ISession for every DB operation/transaction? Does NHibernate offer some kind of built-in dirty tracking or must I do this myself? The manual mentions something like it here and there but does not go into details. How is this done? Is there not a huge overhead? Is it somehow tied with the cache(s) that NHibernate has? What are these caches for? Are they not specific to a single ISession? That is, if I use a seperate ISession for every transaction, won't it break the dirty tracking? How does the built-in dirty tracking detect deleted objects?

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• How to find if a branch is a locally tracked branch or user created local branch?

  - by Senthil A Kumar

  I have a remote tracking branch tracked locally in my local repository using 'git branch -b branch-name origin/branch-name'. My remote branch is test2/test2 (origin/branch-name) which is being tracked locally as test2. The origin is also named test2. I haven't checked-out my local tracking branch test2. When i do a 'git pull origin remote-branch:local-tracked-branch' i get this error [test2]$ git pull test2 test2:test2 From /gitvobs/git_bare/test2 ! [rejected] test2 - test2 (non fast forward) Whereas when i checkout my local tracking branch test2 and do pull 'git pull origin local-tracked-branch' i don't get the error and i do a pull using 'git pull test2 test2' From /gitvobs/git_bare/test2 * branch test2 - FETCH_HEAD Auto-merging a.txt Automatic merge failed; fix conflicts and then commit the result. i know that adding a + (git pull test2 +test2:test2) would help but it overwrites local changes. So how do i know which of my local branches are created by me locally using 'git branch new-branch-name' or tracked locally from remote branches using git branch -b branch-name origin/branch-name'?

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• Google Analytics version 3 - How to apply it correctly?

  - by ephramd

  I've added google analytics to my app with the intention of obtaining information about the screens you and send custom events. I am obtained duplicate content ... Also I get different results: "com.package.app.MainScreen" - 300 views and "Main Screen" - 200 views I am interested to get only follow up with the custom name of the activity and not the package. And in any case, because both show different results? public class MainScreen extends Activity { private static final String GA_PROPERTY_ID = "UA-12345678-9"; private static final String SCREEN_LABEL = "Main Screen"; Tracker mTracker; EasyTracker easyTracker; @Override protected void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); setContentView(R.layout.main_screen); mTracker = GoogleAnalytics.getInstance(this).getTracker(GA_PROPERTY_ID); mTracker.set(Fields.SCREEN_NAME, SCREEN_LABEL); // For Custom Name from activity mTracker.send(MapBuilder.createAppView().build()); easyTracker = EasyTracker.getInstance(this); // Analytics Events ... easyTracker.send(MapBuilder.createEvent("MainScreen", "Play", category.get(1), null).build()); //AnalyticsEvents ... } @Override public void onStart() { super.onStart(); EasyTracker.getInstance(this).activityStart(this); } @Override public void onStop() { super.onStop(); EasyTracker.getInstance(this).activityStop(this); } } And analytics.xml: <?xml version="1.0" encoding="utf-8" ?> <resources xmlns:tools="http://schemas.android.com/tools" tools:ignore="TypographyDashes"> <!--Replace placeholder ID with your tracking ID--> <string name="ga_trackingId">UA-12345678-9</string> <!--Enable automatic activity tracking--> <bool name="ga_autoActivityTracking">true</bool> <!--Enable automatic exception tracking--> <bool name="ga_reportUncaughtExceptions">true</bool> </resources> Google Analytics Dev Guide

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• Mysterious HttpSession and session-config dependency

  - by OneMoreVladimir

  Good day. I'm developing a Java web app with Servlets\JSP using Tomcat 7.0. During request from client I put and object into the session and use forward. After the forward processing the same request the object can be retreived if the secure parameter is false otherwise it is not stored in session. <session-config> <session-timeout>15</session-timeout> <cookie-config> <http-only>true</http-only> <secure>true</secure> </cookie-config> <tracking-mode>COOKIE</tracking-mode> </session-config> I've figured out that "...cookies can be created with the 'secure' flag, which ensures that the browser will never transmit the specified cookie over non-SSL...". I've configured Tomcat to use SSL, but that haven't helped. Changing the tracking mode to SSL haven't helped as well. How do session-config and HttpSession object correlate in this case? What could be the problem?

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• Grounded in Dublin

  - by Mike Dietrich

  Friday's hands-on workshop in the Oracle office in Dublin was quite good fun for everybody - except for Mick who has just recognized that his Ryanair flight back to Cork has been canceled (So I hope you've returned home well!) and me as my flights back to Munich via London City had been canceled as well. It's always good to have somebody in the workshop from Air Lingus so I've got hourly information what's going in in the Irish airspace (and now I know that the system dealing with such situations is an well prepared Oracle database which runs just like a switch watch - Thanks again for all your support!!! Was great to talk to you!!!). But to be honest, there are worse places to be grounded for a few days than Dublin. At least it gave me the chance to do something which I never had time enough before when visiting Oracle Ireland: a bit of sightseeing. When I've realized that nothing seems to move over the weekend I started organizing my travel back yesterday. It was no fun at all because there's no single system to book such a travel. Figuring out all possibilities and options going back to Munich was the first challange. Irish Ferries webpage was moaning with all the unexpected load (currently it's fully down). Hotel booking websites showed vacancies in Holyhead but didn't let me book. And calling them just reveiled that there are no rooms left. Haven't stayed overnight in a train station for quite a while ;-) The website of VirginTrains puzzled me with offering a seat at an enormous price for a train ride from Holyhead to London Euston (Thanks, Sir Richard Branson!) just to tell me after I booked a ticket that there are no seats left (but I traveled German railsways a few weeks ago from Düsseldorf to Frankfurt sitting on the floor as well). Eurostar's website let me choose tickets through the tunnel to tell me in the final step that the ticket cannot be confirmed as there are no seats left - but the next check again showed bookable seats - must be a database from some other vendor which has no proper row level locking ... hm ...?! Finally the TGV page for the speed train to Stuttgart and then the ICE to Munich was not allowing searches for quite a while - but ultimately ... after 4.5 hours of searching, waiting, sending credit card information again and again ... So if you have a few spare fingers please keep them crossed :-) And good luck to all my colleagues traveling back from the Exadata training in Berlin. As Mike Appleyard, my colleague from the UK presales team wrote: "Dublin and Berlin aren't too bad a place to get stuck... ;-)"

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• A small, intra-app Object to String Serializer

  - by Rick Strahl

  On a few occasions I've needed a very compact serializer for small and simple, flat object serialization, typically for storage in Cookies or a FormsAuthentication ticket in ASP.NET. XML and JSON serialization are too verbose for those scenarios so a simple property serializer that strings together the values was needed. Originally I did this by hand, but here is a class that automates the process.

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• Win a place at a SQL Server Masterclass with Kimberly Tripp and Paul Randal... 4 days left

  - by Testas

  Only 4 days left to win a chance to see Paul and Kimberly's  Send a email to [email protected] with Master class in the subject line for an opportunity to win a free ticket to this event   and if you do not win.....  You can also register for the seminar yourself at: www.regonline.co.uk/kimtrippsql  More information about the seminar   Where: Radisson Edwardian Heathrow Hotel, London When: Thursday 17th June 2010

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• What format have project managers used for defining features/requirements? [on hold]

  - by Jon

  At the company that I currently work at, Word documents are passed around which contain the features/requirements for the software we write, and those Word docs contain mock-ups (there aren't any use cases that I've seen). I'm just curious what project managers use at other companies. Do some skip making the requirements documents altogether and go straight for a ticket-tracker such as JIRA? What seems to work the best? Thanks, -Jon

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• Créez vos propres jeux 3D comme les pros, avec le Blender Game Engine, un livre de Grégory Gosselin De Bénicourt

  Créez vos propres jeux 3D comme les pros Avec le Blender Game Engine Longtemps réservée à un cercle de programmeurs passionnés, la 3D peine encore à s'inviter au sein des petits studios de jeux indépendants, et pour cause: le ticket d'entrée est relativement élevé. Blender (logiciel gratuit et Open Source) permet de modéliser, d'animer, de faire un rendu 3D et surtout d'être utilisé comme moteur de jeu. C'est l'outil parfait pour le débutant, mais également pour celui qui veut créer un...

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• Installing Oracle Block Browser and Editor tool (bbed)

  What if you could directly read and manipulate data at the block level? Oracle provides such a tool to do exactly that, but you have to build it yourself. The Block Browser and Editor tool, or bbed for short, is your ticket into the contents of data blocks within an Oracle database.

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• Ibus incompatible with Tor Browser in 13.10

  - by clueless

  I have recently updated to 13.10 from 13.04 and noticed a compatibility issue between the new Ibus and the Tor Browser. Basically, the Tor Browser does not accept any keyboard inputs, while all other programs do. I tested this with the 64 bit versions 2.3.25-11 and 2.3.25-13 and the 32 bit version 2.3.25-13. According to this thread, quitting ibus "fixes" the problem: https://trac.torproject.org/projects/tor/ticket/9353 Any ideas on how to fix this?

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• Best Ruby Git library?

  - by Jeff Welling

  Which is the best Git library in Ruby to use? Git, Grit, Rugged, Other? Background: I'm the current maintainer of TicGit-ng which is a distributed offline ticket system built on git, and I've read and heard over and over again that Grit is the one I should use because it supersedes the Git gem, but there seems to be either a lack of documentation or a lack of features because myself and others have failed in trying to switch from the deprecated-but-functional Git to the newer Grit gem.

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• The 2010 SQLServerCentral Opening Night Party

  SQLServerCentral is hosting an opening night party at the 2010 PASS Summit. Read more about this and learn how to get a ticket.

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• The World of Web Application

  Have you ever browsed through various websites dealing over a variety of subjects and information as well as trade and commerce? There are several functions that are enabled within a site. You may have made a certain payment for an airline ticket online or even an online auction where you made a bid for a certain product.

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• Is it reasonable to insist on reproducing every defect before diagnosing and fixing it?

  - by amphibient

  I work for a software product company. We have large enterprise customers who implement our product and we provide support to them. For example, if there is a defect, we provide patches, etc. In other words, It is a fairly typical setup. Recently, a ticket was issued and assigned to me regarding an exception that a customer found in a log file and that has to do with concurrent database access in a clustered implementation of our product. So the specific configuration of this customer may well be critical in the occurrence of this bug. All we got from the customer was their log file. The approach I proposed to my team was to attempt to reproduce the bug in a similar configuration setup as that of the customer and get a comparable log. However, they disagree with my approach saying that I should not need to reproduce the bug (as that is overly time-consuming and will require simulating a server cluster on VMs) and that I should simply "follow the code" to see where the thread- and/or transaction-unsafe code is and put the change working off of a simple local development, which is not a cluster implementation like the environment from which the occurrence of the bug originates. To me, working out of an abstract blueprint (program code) rather than a concrete, tangible, visible manifestation (runtime reproduction) seems like a difficult working environment (for a person of normal cognitive abilities and attention span), so I wanted to ask a general question: Is it reasonable to insist on reproducing every defect and debug it before diagnosing and fixing it? Or: If I am a senior developer, should I be able to read (multithreaded) code and create a mental picture of what it does in all use case scenarios rather than require to run the application, test different use case scenarios hands on, and step through the code line by line? Or am I a poor developer for demanding that kind of work environment? Is debugging for sissies? In my opinion, any fix submitted in response to an incident ticket should be tested in an environment simulated to be as close to the original environment as possible. How else can you know that it will really remedy the issue? It is like releasing a new model of a vehicle without crash testing it with a dummy to demonstrate that the air bags indeed work. Last but not least, if you agree with me: How should I talk with my team to convince them that my approach is reasonable, conservative and more bulletproof?

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• OpenSSL support for Ruby: "Cipher is not a module (TypeError)"

  - by smotchkkiss

  The Problem Our systems admin needed to upgrade the packages on our CentOS 5.4 dev server to match the packages on our production server. The upgrade affected ruby and/or openssl. We run a Ruby on Rails issue tracking system called Redmine that is deployed with Passenger on Apache. Everything worked before the server update, but when trying to access the ticket system now, I get the following error: Error message: Cipher is not a module Exception class: TypeError Application root: /home/dev/rails/redmine-0.8.7 I've been trying so hard to fix this problem but I can't seem to beat it. I have tried following this guide: http://iamclovin.posterous.com/how-to-solve-the-cipher-is-not-a-module-error When I try require 'openssl' in IRB, I do see a true return value. However, I'm still seeing the Cipher.rb is not a module TypeError when accessing the ticket system. Possibly (probably) related: I've tried updating Passenger, but when I try passenger-install-apache2-module I see: Checking for required software... * GNU C++ compiler... found at /usr/bin/g++ * Ruby development headers... found * OpenSSL support for Ruby... /usr/lib/ruby/1.8/openssl/cipher.rb:22: Cipher is not a module (TypeError) Any help?

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