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• EM12c Release 4: New EMCLI Verbs

  - by SubinDaniVarughese

  Here are the new EM CLI verbs in Enterprise Manager 12c Release 4 (12.1.0.4). This helps you in writing new scripts or enhancing your existing scripts for further automation. Basic Administration Verbs invoke_ws - Invoke EM web service.ADM Verbs associate_target_to_adm - Associate a target to an application data model. export_adm - Export Application Data Model to a specified .xml file. import_adm - Import Application Data Model from a specified .xml file. list_adms - List the names, target names and application suites of existing Application Data Models verify_adm - Submit an application data model verify job for the target specified.Agent Update Verbs get_agent_update_status -  Show Agent Update Results get_not_updatable_agents - Shows Not Updatable Agents get_updatable_agents - Show Updatable Agents update_agents - Performs Agent Update Prereqs and submits Agent Update JobBI Publisher Reports Verbs grant_bipublisher_roles - Grants access to the BI Publisher catalog and features. revoke_bipublisher_roles - Revokes access to the BI Publisher catalog and features.Blackout Verbs create_rbk - Create a Retro-active blackout.CFW Verbs cancel_cloud_service_requests -  To cancel cloud service requests delete_cloud_service_instances -  To delete cloud service instances delete_cloud_user_objects - To delete cloud user objects. get_cloud_service_instances - To get information about cloud service instances get_cloud_service_requests - To get information about cloud requests get_cloud_user_objects - To get information about cloud user objects.Chargeback Verbs add_chargeback_entity - Adds the given entity to Chargeback. assign_charge_plan - Assign a plan to a chargeback entity. assign_cost_center - Assign a cost center to a chargeback entity. create_charge_entity_type - Create  charge entity type export_charge_plans - Exports charge plans metadata to file export_custom_charge_items -  Exports user defined charge items to a file import_charge_plans - Imports charge plans metadata from given file import_custom_charge_items -  Imports user defined charge items metadata from given file list_charge_plans - Gives a list of charge plans in Chargeback. list_chargeback_entities - Gives a list of all the entities in Chargeback list_chargeback_entity_types - Gives a list of all the entity types that are supported in Chargeback list_cost_centers - Lists the cost centers in Chargeback. remove_chargeback_entity - Removes the given entity from Chargeback. unassign_charge_plan - Un-assign the plan associated to a chargeback entity. unassign_cost_center - Un-assign the cost center associated to a chargeback entity.Configuration/Association History disable_config_history - Disable configuration history computation for a target type. enable_config_history - Enable configuration history computation for a target type. set_config_history_retention_period - Sets the amount of time for which Configuration History is retained.ConfigurationCompare config_compare - Submits the configuration comparison job get_config_templates - Gets all the comparison templates from the repositoryCompliance Verbs fix_compliance_state -  Fix compliance state by removing references in deleted targets.Credential Verbs update_credential_setData Subset Verbs export_subset_definition - Exports specified subset definition as XML file at specified directory path. generate_subset - Generate subset using specified subset definition and target database. import_subset_definition - Import a subset definition from specified XML file. import_subset_dump - Imports dump file into specified target database. list_subset_definitions - Get the list of subset definition, adm and target nameDelete pluggable Database Job Verbs delete_pluggable_database - Delete a pluggable databaseDeployment Procedure Verbs get_runtime_data - Get the runtime data of an executionDiscover and Push to Agents Verbs generate_discovery_input - Generate Discovery Input file for discovering Auto-Discovered Domains refresh_fa - Refresh Fusion Instance run_fa_diagnostics - Run Fusion Applications DiagnosticsFusion Middleware Provisioning Verbs create_fmw_domain_profile - Create a Fusion Middleware Provisioning Profile from a WebLogic Domain create_fmw_home_profile - Create a Fusion Middleware Provisioning Profile from an Oracle Home create_inst_media_profile - Create a Fusion Middleware Provisioning Profile from Installation MediaGold Agent Image Verbs create_gold_agent_image - Creates a gold agent image. decouple_gold_agent_image - Decouples the agent from gold agent image. delete_gold_agent_image - Deletes a gold agent image. get_gold_agent_image_activity_status -  Gets gold agent image activity status. get_gold_agent_image_details - Get the gold agent image details. list_agents_on_gold_image - Lists agents on a gold agent image. list_gold_agent_image_activities - Lists gold agent image activities. list_gold_agent_image_series - Lists gold agent image series. list_gold_agent_images - Lists the available gold agent images. promote_gold_agent_image - Promotes a gold agent image. stage_gold_agent_image - Stages a gold agent image.Incident Rules Verbs add_target_to_rule_set - Add a target to an enterprise rule set. delete_incident_record - Delete one or more open incidents remove_target_from_rule_set - Remove a target from an enterprise rule set. Job Verbs export_jobs - Export job details in to an xml file import_jobs - Import job definitions from an xml file job_input_file - Supply details for a job verb in a property file resume_job - Resume a job or set of jobs suspend_job - Suspend a job or set of jobs Oracle Database as Service Verbs config_db_service_target - Configure DB Service target for OPCPrivilege Delegation Settings Verbs clear_default_privilege_delegation_setting - Clears the default privilege delegation setting for a given list of platforms set_default_privilege_delegation_setting - Sets the default privilege delegation setting for a given list of platforms test_privilege_delegation_setting - Tests a Privilege Delegation Setting on a hostSSA Verbs cleanup_dbaas_requests - Submit cleanup request for failed request create_dbaas_quota - Create Database Quota for a SSA User Role create_service_template - Create a Service Template delete_dbaas_quota - Delete the Database Quota setup for a SSA User Role delete_service_template - Delete a given service template get_dbaas_quota - List the Database Quota setup for all SSA User Roles get_dbaas_request_settings - List the Database Request Settings get_service_template_detail - Get details of a given service template get_service_templates -  Get the list of available service templates rename_service_template -  Rename a given service template update_dbaas_quota - Update the Database Quota for a SSA User Role update_dbaas_request_settings - Update the Database Request Settings update_service_template -  Update a given service template. SavedConfigurations get_saved_configs  - Gets the saved configurations from the repository Server Generated Alert Metric Verbs validate_server_generated_alerts  - Server Generated Alert Metric VerbServices Verbs edit_sl_rule - Edit the service level rule for the specified serviceSiebel Verbs list_siebel_enterprises -  List Siebel enterprises currently monitored in EM list_siebel_servers -  List Siebel servers under a specified siebel enterprise update_siebel- Update a Siebel enterprise or its underlying serversSiteGuard Verbs add_siteguard_aux_hosts -  Associate new auxiliary hosts to the system configure_siteguard_lag -  Configure apply lag and transport lag limit for databases delete_siteguard_aux_host -  Delete auxiliary host associated with a site delete_siteguard_lag -  Erases apply lag or transport lag limit for databases get_siteguard_aux_hosts -  Get all auxiliary hosts associated with a site get_siteguard_health_checks -  Shows schedule of health checks get_siteguard_lag -  Shows apply lag or transport lag limit for databases schedule_siteguard_health_checks -  Schedule health checks for an operation plan stop_siteguard_health_checks -  Stops all future health check execution of an operation plan update_siteguard_lag -  Updates apply lag and transport lag limit for databasesSoftware Library Verbs stage_swlib_entity_files -  Stage files of an entity from Software Library to a host target.Target Data Verbs create_assoc - Creates target associations delete_assoc - Deletes target associations list_allowed_pairs - Lists allowed association types for specified source and destination list_assoc - Lists associations between source and destination targets manage_agent_partnership - Manages partnership between agents. Used for explicitly assigning agent partnershipsTrace Reports generate_ui_trace_report  -  Generate and download UI Page performance report (to identify slow rendering pages)VI EMCLI Verbs add_virtual_platform - Add Oracle Virtual PLatform(s). modify_virtual_platform - Modify Oracle Virtual Platform.To get more details about each verb, execute$ emcli help <verb_name>Example: $ emcli help list_assocNew resources in list verbThese are the new resources in EM CLI list verb :Certificates  WLSCertificateDetails Credential Resource Group  PreferredCredentialsDefaultSystemScope - Preferred credentials (System Scope)   PreferredCredentialsSystemScope - Target preferred credentialPrivilege Delegation Settings  TargetPrivilegeDelegationSettingDetails  - List privilege delegation setting details on a host  TargetPrivilegeDelegationSetting - List privilege delegation settings on a host   PrivilegeDelegationSettings  - Lists all Privilege Delegation Settings   PrivilegeDelegationSettingDetails - Lists details of  Privilege Delegation Settings To get more details about each resource, execute$ emcli list -resource="<resource_name>" -helpExample: $ emcli list -resource="PrivilegeDelegationSettings" -helpDeprecated Verbs:Agent Administration Verbs resecure_agent - Resecure an agentTo get the complete list of verbs, execute:$ emcli help Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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• How to create a virtual network with Azure Connect

  - by Herve Roggero

  If you are trying to establish a virtual network between machines located in disparate networks, you can either use VPN, Virtual Network or Azure Connect. If you want to establish a connection between machines located in Windows Azure, you should consider using the Virtual Network service. If you want to establish a connection between local machines and Virtual Machines in Windows Azure, you may be able to use your existing VPN device (assuming you have one), as long as the device is supported by Microsoft. If the VPN device you are using isn’t supported, or if you are trying to create a virtual network between machines from disparate networks (such as machines located in another cloud provider), you can use Azure Connect. This blog post explains how Azure Connect can help you create virtual networks between multiple servers in the cloud, various servers in different cloud environments, and on-premise. Note: Azure Connect is currently in Technical Preview. About Azure Connect Let’s do a quick review of Azure Connect. This technology implements an IPSec tunnel from machines to to a relay service located in the Microsoft cloud (Azure). So in essence, Azure Connect doesn’t provide a point-to-point connection between machines; the network communication is tunneled through the relay service. The relay service in turn offers a mechanism to enforce basic communication rules that you define through Groups. We will review this later. You could network two or more VMs in the Azure cloud (although you should consider using a Virtual Network if you go this route), or servers in the Azure cloud and other machines in the Amazon cloud for example, or even two or more on-premise servers located in different locations for which a direct network connection is not an option. You can place any number of machines in your topology. Azure Connect gives you great flexibility on how you want to build your virtual network across various environments. So Azure Connect makes sense when you want to: Connect machines located in different cloud providers Connect on-premise machines running in different locations Connect Azure VMs with on-premise (if you do not have a VPN device, or if your device is not supported) Connect Azure Roles (Worker Roles, Web Roles) with on-premise servers or in other cloud providers The diagram below shows you a high level network topology that involves machines in the Windows Azure cloud, other cloud providers and on-premise. You should note that the only required component in this diagram is the Relay itself. The other machines are optional (although your network is useful only if you have two or more machines involved). Relay agents are currently available in three geographic areas: US, Europe and Asia. You can change which region you want to use in the Windows Azure management portal. High Level Network Topology With Azure Connect Azure Connect Agent Azure Connect establishes a virtual network and creates virtual adapters on your machines; these virtual adapters communicate through the Relay using IPSec. This is achieved by installing an agent (the Azure Connect Agent) on all the machines you want in your network topology. However, you do not need to install the agent on Worker Roles and Web Roles; that’s because the agent is already installed for you. Any other machine, including Virtual Machines in Windows Azure, needs the agent installed.  To install the agent, simply go to your Windows Azure portal (http://windows.azure.com) and click on Networks on the bottom left panel. You will see a list of subscriptions under Connect. If you select a subscription, you will be able to click on the Install Local Endpoint icon on top. Clicking on this icon will begin the download and installation process for the agent. Activating Roles for Azure Connect As previously mentioned, you do not need to install the Azure Connect Agent on Worker Roles and Web Roles because it is already loaded. However, you do need to activate them if you want the roles to participate in your network topology. To do this, you will need to click on the Get Activation Token icon. The activation token must then be copied and placed in the configuration file of your roles. For more information on how to perform this step, visit MSDN at http://msdn.microsoft.com/en-us/library/windowsazure/gg432964.aspx. Firewall Rules Note that specific firewall rules must exist to allow the agent to communicate through the Relay. You will need to allow TCP 443 and ICMPv6. For additional information, please visit MSDN at http://msdn.microsoft.com/en-us/library/windowsazure/gg433061.aspx. CA Certificates You can optionally require agents to sign their activation request with the Relay using a trusted certificate issued by a Certificate Authority (CA). Click on Activation Options to learn more. Groups To create your network topology you must first create a group. A group represents a logical container of endpoints (or machines) that can communicate through the Relay. You can create multiple groups allowing you to manage network communication differently. For example you could create a DEVELOPMENT group and a PRODUCTION group. To add an endpoint you must first install an agent that will create a virtual adapter on the machine on which it is installed (as discussed in the previous section). Once you have created a group and installed the agents, the machines will appear in the Windows Azure management portal and you can start assigning machines to groups. The next figure shows you that I created a group called LocalGroup and assigned two machines (both on-premise) to that group. Groups and Computers in Azure Connect As I mentioned previously you can allow these machines to establish a network connection. To do this, you must enable the Interconnected option in the group. The following diagram shows you the definition of the group. In this topology I chose to include local machines only, but I could also add worker roles and web roles in the Azure Roles section (you must first activate your roles, as discussed previously). You could also add other Groups, allowing you to manage inter-group communication. Defining a Group in Azure Connect Testing the Connection Now that my agents have been installed on my two machines, the group defined and the Interconnected option checked, I can test the connection between my machines. The next screenshot shows you that I sent a PING request to DEVLAP02 from DEVDSK02. The PING request was successful. Note however that the time is in the hundreds of milliseconds on average. That is to be expected because the machines are connecting through the Relay located in the cloud. Going through the Relay introduces an extra hop in the communication chain, so if your systems rely on high performance, you may want to conduct some basic performance tests. Sending a PING Request Through The Relay Conclusion As you can see, creating a network topology between machines using the Azure Connect service is simple. It took me less than five minutes to create the above configuration, including the time it took to install the Azure Connect agents on the two machines. The flexibility of Azure Connect allows you to create a virtual network between disparate environments, as long as your operating systems are supported by the agent. For more information on Azure Connect, visit the MSDN website at http://msdn.microsoft.com/en-us/library/windowsazure/gg432997.aspx. About Herve Roggero Herve Roggero, Windows Azure MVP, is the founder of Blue Syntax Consulting, a company specialized in cloud computing products and services. Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" from Apress and runs the Azure Florida Association (on LinkedIn: http://www.linkedin.com/groups?gid=4177626). For more information on Blue Syntax Consulting, visit www.bluesyntax.net. Special Thanks I would like thank those that helped me figure out how Azure Connect works: Marcel Meijer - http://blogs.msmvps.com/marcelmeijer/ Michael Wood - Http://www.mvwood.com Glenn Block - http://www.codebetter.com/glennblock Yves Goeleven - http://cloudshaper.wordpress.com/ Sandrino Di Mattia - http://fabriccontroller.net/ Mike Martin - http://techmike2kx.wordpress.com

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• Interpretation of empty User-agent

  - by Amit Agrawal

  How should I interpret a empty User-agent? I have some custom analytics code and that code has to analyze only human traffic. I have got a working list of User-agents denoting human traffic, and bot traffic, but the empty User-agent is proving to be problematic. And I am getting lots of traffic with empty user agent - 10%. Additionally - I have crafted the human traffic versus bot traffic user agent list by analyzing my current logs. As such I might be missing a lot of entries in there. Is there a well maintained list of user agents denoting bot traffic, OR the inverse a list of user agents denoting human traffic?

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• ZooKeeper and RabbitMQ/Qpid together - overkill or a good combination?

  - by Chris Sears

  Greetings, I'm evaluating some components for a multi-data center distributed system. We're going to be using message queues (via either RabbitMQ or Qpid) so agents can make asynchronous requests to other agents without worrying about addressing, routing, load balancing or retransmission. In many cases, the agents will be interacting with components that were not designed for highly concurrent access, so locking and cross-agent coordination will be needed to avoid race conditions. Also, we'd like the system to automatically respond to agent or data center failures. With the above use cases in mind, ZooKeeper seemed like it might be a good fit. But I'm wondering if trying to use both ZK and message queuing is overkill. It seems like what Zookeeper does could be accomplished by my own cluster manager using AMQP messaging, but that would be hard to get really right. On the other hand, I've seen some examples where ZooKeeper was used to implement message queuing, but I think RabbitMQ/Qpid are a more natural fit for that. Has anyone out there used a combination like this? Thanks in advance, -Chris

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• Running TeamCity from Amazon EC2 - Cloud based scalable build and continuous Integration

  Ive been having fun playing with the amazon EC2 cloud service. I set up a server running TeamCity, and an image of a server that just runs a TeamCity agent. I also setup TeamCity  to automatically instantiate agents on EC2 and shut them down based upon availability of free agents. Heres how I did it: The first step was setting up the teamcity server. Create an account on amazon EC2 (BTW, amazons sites works better in IE than it does in chrome.. who knew!?) Open the EC2 dashboard, and...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Running TeamCity from Amazon EC2 - Cloud based scalable build and continuous Integration

  Ive been having fun playing with the amazon EC2 cloud service. I set up a server running TeamCity, and an image of a server that just runs a TeamCity agent. I also setup TeamCity  to automatically instantiate agents on EC2 and shut them down based upon availability of free agents. Heres how I did it: The first step was setting up the teamcity server. Create an account on amazon EC2 (BTW, amazons sites works better in IE than it does in chrome.. who knew!?) Open the EC2 dashboard, and...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• How can I block abusive bots from accessing my Heroku app?

  - by aem

  My Heroku (Bamboo) app has been getting a bunch of hits from a scraper identifying itself as GSLFBot. Googling for that name produces various results of people who've concluded that it doesn't respect robots.txt (eg, http://www.0sw.com/archives/96). I'm considering updating my app to have a list of banned user-agents, and serving all requests from those user-agents a 400 or similar and adding GSLFBot to that list. Is that an effective technique, and if not what should I do instead? (As a side note, it seems weird to have an abusive scraper with a distinctive user-agent.)

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

  - by charles.knapp

  The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

  - by Tuula Fai

  The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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• How do I deal with content scrapers? [closed]

  - by aem

  Possible Duplicate: How to protect SHTML pages from crawlers/spiders/scrapers? My Heroku (Bamboo) app has been getting a bunch of hits from a scraper identifying itself as GSLFBot. Googling for that name produces various results of people who've concluded that it doesn't respect robots.txt (eg, http://www.0sw.com/archives/96). I'm considering updating my app to have a list of banned user-agents, and serving all requests from those user-agents a 400 or similar and adding GSLFBot to that list. Is that an effective technique, and if not what should I do instead? (As a side note, it seems weird to have an abusive scraper with a distinctive user-agent.)

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• Wall avoidance steering

  - by Vodemki

  I making a small steering simulator using the reynolds boid algorythm. Now I want to add a wall avoidance feature. My walls are in 3D and defined using two points like that: ---------. P2 | | P1 .--------- My agents have a velocity, a position, etc... Could you tell me how to make avoidance with my agents ? Vector2D ReynoldsSteeringModel::repulsionFromWalls() { Vector2D force; vector<Wall *> wallsList = walls(); Point2D pos = self()->position(); Vector2D velocity = self()->velocity(); for (unsigned i=0; i<wallsList.size(); i++) { //TODO } return force; } Then I use all the forces returned by my boid functions and I apply it to my agent. I just need to know how to do that with my walls ? Thanks for your help.

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• Upgrading Oracle Enterprise Manager: 12c to 12c Release 2

  - by jorge_neidisch

  1 - Download the OEM 12c R2. It can be downloaded here: http://www.oracle.com/technetwork/oem/grid-control/downloads/index.html  Note: it is a set of three huge zips. 2 - Unzip the archives 3 - Create a directory (as the oem-owner user) where the upgraded Middleware should be installed. For instance: $ mkdir /u01/app/oracle/Middleware12cR2 4 - Back up OMS (Middleware home and inventory), Management Repository and Software Library. http://docs.oracle.com/cd/E24628_01/doc.121/e24473/ha_backup_recover.htm#EMADM10740 5 - Ensure that the Management tables don't have snapshots:  SQL> select master , log_table from all_mview_logs where log_owner='<EM_REPOS_USER>If there are snapshots drop them:  SQL> Drop snapshot log on <master> 6 - Copy emkey  from existing OMS:  $ <OMS_HOME>/bin/emctl config emkey -copy_to_repos [-sysman_pwd <sysman_pwd>]To verify whether the emkey is copied, run the following command: $ <OMS_HOME>/bin/emctl status emkeyIf the emkey is copied, then you will see the following message:The EMKey  is configured properly, but is not secure.Secure the EMKey by running "emctl config emkey -remove_from_repos". 7 - Stop the OMS and the Agent $ <OMS_HOME>/bin/emctl stop oms $ <AGENT_HOME>/bin/emctl stop agent 8 - from the unzipped directory, run $ ./runInstaller 8a - Follow the wizard: Email / MOS; Software Updates: disable or leave empty. 8b - Follow the wizard:  Installation type: Upgrade -> One System Upgrade. 8c - Installation Details: Middleware home location: enter the directory created in step 3. 8d - Enter the DB Connections Details. Credentials for SYS and SYSMAN. 8e - Dialog comes: Stop the Job Gathering: click 'Yes'. 8f- Warning comes: click 'OK'. 8g - Select the plugins to deploy along with the upgrade process 8h- Extend Weblogic: enter the password (recommended, the same password for the SYSMAN user). A new directory will be created, recommended: /u01/app/oracle/Middleware12cR2/gc_inst 8i - Let the upgrade proceed by clicking 'Install'. 8j - Run the following script (as root) and finish the 'installation':  $ /u01/app/oracle/Middleware12R2/oms/allroot.sh 9 - Turn on the Agent:  $ <AGENT_HOME>/bin/emctl start agent  Note that the $AGENT_HOME might be located in the old Middleware directory:  $ /u01/app/oracle/Middleware/agent/agent_inst/bin/emctl start agent 10 - go to the EM UI. Select the WebLogic Target and choose the option "Refresh WebLogic Domain" from the menu. 11 - Update the Agents: Setup -> Manage Cloud Control -> Upgrade Agents -> Add (+) Note that the agents may take long to show up. ... and that's it! Or that should be it !

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• Stores Still Matter In The World Of E-Commerce

  - by Michael Hylton

  You may think that more and more consumers are moving their purchasing to the Web or mobile device.  However, according The NPD Group, Inc., a leading market research company, 15-20 percent of consumers in 2011 checked out products in stores before buying online, or called “showrooming”, for product categories like stand mixers, electric knives, sewing machines, and some floor cleaners. Other categories like power tools, hairsetters, and robotic vacuums are now beginning to show signs of the “showrooming” trend as well. It is doubly important to present a consistent, personalized, and relevant shopping experience for your customers, no matter whether they interact with you in-person in your store, with your sales agents or call center agents, over the Web, or using a mobile device.  Your goal is to make that experience across touchpoints as seamless as possible.

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• Stores Still Matter In The World Of E-Commerce

  - by Michael Hylton

  You may think that more and more consumers are moving their purchasing to the Web or mobile device.  However, according The NPD Group, Inc., a leading market research company, 15-20 percent of consumers in 2011 checked out products in stores before buying online, or called “showrooming”, for product categories like stand mixers, electric knives, sewing machines, and some floor cleaners. Other categories like power tools, hairsetters, and robotic vacuums are now beginning to show signs of the “showrooming” trend as well. It is doubly important to present a consistent, personalized, and relevant shopping experience for your customers, no matter whether they interact with you in-person in your store, with your sales agents or call center agents, over the Web, or using a mobile device.  Your goal is to make that experience across touchpoints as seamless as possible.

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• JADE (Java) - Changing Agent Container

  - by Chad S

  Is there a way to reassign agents to a different container or will I have to create a new container and then create all new instances of the agents within the new container? I have done a lot of searching and can't seem to find anything on container reassignment. Thanks in advance for any info!

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• calling a cdef in a cdef class

  - by Davoud Taghawi-Nejad

  Hello, is their any way to make this work, without sacrificing the cdef in cdef caller? (no use of cpdef either) from array import * from numpy import * cdef class Agents: cdef public caller(self): print "caller" A[2].called() cdef called(self): print "called" A = [Agents() for i in range(2)] def main(): A[1].caller()

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• Sending notification after an event has remained open for a specified period

  - by Loc Nhan

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Enterprise Manager (EM) 12c allows you to create an incident rule to send a notification and/or create an incident after an event has been open for a specified period. Such an incident rule will help prevent premature alerts on issues that may correct themselves within a certain amount of time. For example, there are some agents in an unstable network area, and often there are communication failures between the agents and the OMS lasting three, four minutes at a time. In this scenario, you may only want to receive alerts after an agent in that area has been in the Agent Unreachable status for at least five minutes. Note: Many non-target availability metrics allow users to specify the “number of occurrences” or the number of consecutive times metric values reach thresholds before a notification is sent. It is best to use the feature for such metrics. This article provides a step-by-step guide for creating an incident rule set to cater for the above scenario, that is, to create an incident and send a notification after the Agent Unreachable event has remained open for a five-minute duration. Steps to create the incident rule 1.     Log on to the console and navigate to Setup -> Incidents -> Incident Rules. Note: A non-super user requires the Create Enterprise Rule Set privilege, which is a resource privilege, to create an incident rule. The Incident Rules - All Enterprise Rules page displays. 2.     Click Create Rule Set … The Create Rule Set page displays. 3.     Enter a name for the rule set (e.g. Rule set for agents in flaky network areas), optionally enter a description, and leave everything else at default values, and click + Add. The Search and Select: Targets page pops up. Note:  While you can create a rule set for individual targets, it is a best practice to use a group for this purpose. 4.     Select an appropriate group, e.g. the AgentsInFlakyNework group. The Select button becomes enabled, click the button. The Create Rule Set page displays. 5.     Leave everything at default values, and click the Rules tab. The Create Rule Set page displays. 6.     Click Create… The Select Type of Rule to Create page pops up. 7.     Leave the Incoming events and updates to events option selected, and click Continue. The Create New Rule : Select Events page displays. 8.     Select Target Availability from the Type drop-down list. The page shows more options for Target Availability. 9.     Select the Specific events of type Target Availability option, and click + Add. The Select Target Availability events page pops up. 10.   Select Agent from the Target Type dropdown list. The page expands. 11.   Click the Agent unreachable checkbox, and click OK. Note: If you want to also receive a notification when the event is cleared, click the Agent unreachable end checkbox as well before clicking OK. The Create New Rule : Select Events page displays. 12.   Click Next. The Create New Rule : Add Actions page displays. 13.   Click + Add. The Add Actions page displays. 14.   Do the following: a.     Select the Only execute the actions if specified conditions match option (You don’t want the action to trigger always). The following options appear in the Conditions for Actions section. b.     Select the Event has been open for specified duration option. The Conditions for actions section expands. c.     Change the values of Event has been open for to 5 Minutes as shown below. d.     In the Create Incident or Update Incident section, click the Create Incident checkbox as following: e.     In the Notifications section, enter an appropriate EM user or email address in the E-mail To field. f.     Click Continue (in the top right hand corner). The Create New Rule : Add Actions page displays. 15.   Click Next. The Create New Rule : Specify name and Description page displays. 16.   Enter a rule name, and click Next. The Create New Rule : Review page appears. 17.   Click Continue, and proceed to save the rule set. The incident rule set creation completes. After one of the agents in the group specified in the rule set is stopped for over 5 minutes, EM will send a mail notification and create an incident as shown in the following screenshot. In conclusion, you have seen the steps to create an example incident rule set that only creates an incident and triggers a notification after an event has been open for a specified period. Such an incident rule can help prevent unnecessary incidents and alert notifications leaving EM administrators time to more important tasks. - Loc Nhan

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• Producer consumer with qualifications

  - by tgguy

  I am new to clojure and am trying to understand how to properly use its concurrency features, so any critique/suggestions is appreciated. So I am trying to write a small test program in clojure that works as follows: there 5 producers and 2 consumers a producer waits for a random time and then pushes a number onto a shared queue. a consumer should pull a number off the queue as soon as the queue is nonempty and then sleep for a short time to simulate doing work the consumers should block when the queue is empty producers should block when the queue has more than 4 items in it to prevent it from growing huge Here is my plan for each step above: the producers and consumers will be agents that don't really care for their state (just nil values or something); i just use the agents to send-off a "consumer" or "producer" function to do at some time. Then the shared queue will be (def queue (ref [])). Perhaps this should be an atom though? in the "producer" agent function, simply (Thread/sleep (rand-int 1000)) and then (dosync (alter queue conj (rand-int 100))) to push onto the queue. I am thinking to make the consumer agents watch the queue for changes with add-watcher. Not sure about this though..it will wake up the consumers on any change, even if the change came from a consumer pulling something off (possibly making it empty) . Perhaps checking for this in the watcher function is sufficient. Another problem I see is that if all consumers are busy, then what happens when a producer adds something new to the queue? Does the watched event get queued up on some consumer agent or does it disappear? see above I really don't know how to do this. I heard that clojure's seque may be useful, but I couldn't find enough doc on how to use it and my initial testing didn't seem to work (sorry don't have the code on me anymore)

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• Laravel - Mail class Exception

  - by Christian Giupponi

  I need to send email within my app and this is my code: if( $agent->save() ) { //Preparo la mail da inviare con i dati di login $data = [ 'nome' => $input['nome'], 'cognome' => $input['cognome'], 'email' => $input['email'], 'password' => $input['password'] ]; //ATTENZIONE //Questo è da rimuovere in produzione, finge di inviare la mail Mail::pretend(); //Recuero il template e passo alla funzione i dati Mail::send('emails.agents.registration', $data, function($message) use ($data) { $message->to( $data['email'], $data['nome'].' '.$data['cognome'] )->subject('Benvenuto!'); }); return Redirect::action('admin.agents.index')->with('positive_flash_message', 'Agente inserito correttamente.'); } As you can see I have use the Mail::pretend to avoid the email send in development, the problem is that I get this error every time I try to send an email: Undefined property: Illuminate\Mail\Message::$email (View: /var/www/progetti/app/views/emails/agents/registration.blade.php) nd this is my blade view: Email: {{ $message->email }} Password: {{ $message->password }} What's wrong with $message?

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• Travelling software. Is that a concept?

  - by Bubba88

  Hi! This is barely a sensible question. I would like to ask if there existed a program, which were intended to travel (for example following some physical forces) across the planet, possibly occupying and freeing computational resources/nodes. Literally that means that some agent-based system is just regularly changing it's location and (inevitably to some extent) configuration. An example would be: suppose you have external sensors, and free computers - nodes - across the space; would it make sense to self-replicate agents to follow the initializers from sensors, but in such restrictive manner that the computation is only localized at where the physical business is going on. I want to stress that this question is just for 'theoretical' fun, cause I cannot see any practical benefits of the restrictions mentioned, apart from the optimization of 'outdated' (outplaced?) agent disposal. But maybe it could be of some interest. Thank you! EDIT: It's obvious that a virus is fitting example, although the deletion of such agents is rarely of concern of the developers. More precisely, I'm interested in 'travelling' software - that is, when the count (or at least order) of the agents is kind of constant, and it's just the whole system who travels.

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• Clustering Basics and Challenges

  - by Karoly Vegh

  For upcoming posts it seemed to be a good idea to dedicate some time for cluster basic concepts and theory. This post misses a lot of details that would explode the articlesize, should you have questions, do not hesitate to ask them in the comments.  The goal here is to get some concepts straight. I can't promise to give you an overall complete definitions of cluster, cluster agent, quorum, voting, fencing, split brain condition, so the following is more of an explanation. Here we go. -------- Cluster, HA, failover, switchover, scalability -------- An attempted definition of a Cluster: A cluster is a set (2+) server nodes dedicated to keep application services alive, communicating through the cluster software/framework with eachother, test and probe health status of servernodes/services and with quorum based decisions and with switchover/failover techniques keep the application services running on them available. That is, should a node that runs a service unexpectedly lose functionality/connection, the other ones would take over the and run the services, so that availability is guaranteed. To provide availability while strictly sticking to a consistent clusterconfiguration is the main goal of a cluster.  At this point we have to add that this defines a HA-cluster, a High-Availability cluster, where the clusternodes are planned to run the services in an active-standby, or failover fashion. An example could be a single instance database. Some applications can be run in a distributed or scalable fashion. In the latter case instances of the application run actively on separate clusternodes serving servicerequests simultaneously. An example for this version could be a webserver that forwards connection requests to many backend servers in a round-robin way. Or a database running in active-active RAC setup.  -------- Cluster arhitecture, interconnect, topologies -------- Now, what is a cluster made of? Servers, right. These servers (the clusternodes) need to communicate. This of course happens over the network, usually over dedicated network interfaces interconnecting all the clusternodes. These connection are called interconnects.How many clusternodes are in a cluster? There are different cluster topologies. The most simple one is a clustered pair topology, involving only two clusternodes:  There are several more topologies, clicking the image above will take you to the relevant documentation. Also, to answer the question Solaris Cluster allows you to run up to 16 servers in a cluster. Where shall these clusternodes be placed? A very important question. The right answer is: It depends on what you plan to achieve with the cluster. Do you plan to avoid only a server outage? Then you can place them right next to eachother in the datacenter. Do you need to avoid DataCenter outage? In that case of course you should place them at least in different fire zones. Or in two geographically distant DataCenters to avoid disasters like floods, large-scale fires or power outages. We call this a stretched- or campus cluster, the clusternodes being several kilometers away from eachother. To cover really large distances, you probably need to move to a GeoCluster, which is a different kind of animal.  What is a geocluster? A Geographic Cluster in Solaris Cluster terms is actually a metacluster between two, separate (locally-HA) clusters.  -------- Cluster resource types, agents, resources, resource groups -------- So how does the cluster manage my applications? The cluster needs to start, stop and probe your applications. If you application runs, the cluster needs to check regularly if the application state is healthy, does it respond over the network, does it have all the processes running, etc. This is called probing. If the cluster deems the application is in a faulty state, then it can try to restart it locally or decide to switch (stop on node A, start on node B) the service. Starting, stopping and probing are the three actions that a cluster agent does. There are many different kinds of agents included in Solaris Cluster, but you can build your own too. Examples are an agent that manages (mounts, moves) ZFS filesystems, or the Oracle DB HA agent that cares about the database, or an agent that moves a floating IP address between nodes. There are lots of other agents included for Apache, Tomcat, MySQL, Oracle DB, Oracle Weblogic, Zones, LDoms, NFS, DNS, etc.We also need to clarify the difference between a cluster resource and the cluster resource group.A cluster resource is something that is managed by a cluster agent. Cluster resource types are included in Solaris cluster (see above, e.g. HAStoragePlus, HA-Oracle, LogicalHost). You can group cluster resources into cluster resourcegroups, and switch these groups together from one node to another. To stick to the example above, to move an Oracle DB service from one node to another, you have to switch the group between nodes, and the agents of the cluster resources in the group will do the following:  On node A Shut down the DB Unconfigure the LogicalHost IP the DB Listener listens on unmount the filesystem   Then, on node B: mount the FS configure the IP  startup the DB -------- Voting, Quorum, Split Brain Condition, Fencing, Amnesia -------- How do the clusternodes agree upon their action? How do they decide which node runs what services? Another important question. Running a cluster is a strictly democratic thing.Every node has votes, and you need the majority of votes to have the deciding power. Now, this is usually no problem, clusternodes think very much all alike. Still, every action needs to be governed upon in a productive system, and has to be agreed upon. Agreeing is easy as long as the clusternodes all behave and talk to eachother over the interconnect. But if the interconnect is gone/down, this all gets tricky and confusing. Clusternodes think like this: "My job is to run these services. The other node does not answer my interconnect communication, it must be down. I'd better take control and run the services!". The problem is, as I have already mentioned, clusternodes very much think alike. If the interconnect is gone, they all assume the other node is down, and they all want to mount the data backend, enable the IP and run the database. Double IPs, double mounts, double DB instances - now that is trouble. Also, in a 2-node cluster they both have only 50% of the votes, that is, they themselves alone are not allowed to run a cluster.  This is where you need a quorum device. According to Wikipedia, the "requirement for a quorum is protection against totally unrepresentative action in the name of the body by an unduly small number of persons.". They need additional votes to run the cluster. For this requirement a 2-node cluster needs a quorum device or a quorum server. If the interconnect is gone, (this is what we call a split brain condition) both nodes start to race and try to reserve the quorum device to themselves. They do this, because the quorum device bears an additional vote, that could ensure majority (50% +1). The one that manages to lock the quorum device (e.g. if it's an FC LUN, it SCSI reserves it) wins the right to build/run a cluster, the other one - realizing he was late - panics/reboots to ensure the cluster config stays consistent.  Losing the interconnect isn't only endangering the availability of services, but it also endangers the cluster configuration consistence. Just imagine node A being down and during that the cluster configuration changes. Now node B goes down, and node A comes up. It isn't uptodate about the cluster configuration's changes so it will refuse to start a cluster, since that would lead to cluster amnesia, that is the cluster had some changes, but now runs with an older cluster configuration repository state, that is it's like it forgot about the changes.  Also, to ensure application data consistence, the clusternode that wins the race makes sure that a server that isn't part of or can't currently join the cluster can access the devices. This procedure is called fencing. This usually happens to storage LUNs via SCSI reservation.  Now, another important question: Where do I place the quorum disk?  Imagine having two sites, two separate datacenters, one in the north of the city and the other one in the south part of it. You run a stretched cluster in the clustered pair topology. Where do you place the quorum disk/server? If you put it into the north DC, and that gets hit by a meteor, you lose one clusternode, which isn't a problem, but you also lose your quorum, and the south clusternode can't keep the cluster running lacking the votes. This problem can't be solved with two sites and a campus cluster. You will need a third site to either place the quorum server to, or a third clusternode. Otherwise, lacking majority, if you lose the site that had your quorum, you lose the cluster. Okay, we covered the very basics. We haven't talked about virtualization support, CCR, ClusterFilesystems, DID devices, affinities, storage-replication, management tools, upgrade procedures - should those be interesting for you, let me know in the comments, along with any other questions. Given enough demand I'd be glad to write a followup post too. Now I really want to move on to the second part in the series: ClusterInstallation.  Oh, as for additional source of information, I recommend the documentation: http://docs.oracle.com/cd/E23623_01/index.html, and the OTN Oracle Solaris Cluster site: http://www.oracle.com/technetwork/server-storage/solaris-cluster/index.html

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• Weblogic domain scale up using EM Grid Control 11gR1

  - by dmitry.nefedkin(at)oracle.com

  As you know a weblogic domain consists of set of servers running independently or in a cluster mode, sharing the distributed resources. And in most environments weblogic  cluster consists of multiple managed servers running simultaneously and working together to provide increased scalability and reliability.  These servers can run on the same machine, or be located on different machines.  It's a common task to increase a cluster's capacity by adding new machines to the cluster to host the new server instances.  You can do it by manually installing weblogic binaries to the new host and use pack/unpack commands to add a managed server to this new host.  But with Enterprise Manager Grid Control 11gR1 (EMGC) there is  another way - Fusion Middleware Domain Scale Up  procedure. I'm going to show you how it works.Here is a picture of  my medrec_oradb weblogic domain, what is registered in EMGC. It contains an admin server and a cluster MedRecCluster with  the single managed server MS1. Both admin and managed servers are on the same host oel46-vmware, it's a virtual machine with OEL 4.6 that runs inside our Oracle VM infrastructure.  And here are the application deployments, note that couple of applications are deployed to the cluster.First of all I have to prepare a new machine that will host new managed sever of my cluster. I created new VM with OEL 5.4 using the corresponding Oracle VM template available in Oracle E-Delivery site for Oracle Linux and Oracle VM and named it wls1032. Next step is to install Oracle EM Grid Control 11gR1 Agent to this new host.  You can download it from the OTN page and install it manually,  or you can use Agent Installation Deployment procedure available in EMGC  (Deployments->Agent Installation->Install Agent). Anyway, when you agent is up and running on the new machine, you will see it in EMGC Console in the Targets->Hosts subtab.Now we are ready to scale up our weblogic domain. Click the Deployments tab in Oracle Enterprise Manager Grid Control, and then click Deployment Procedure. Select a Fusion Middleware Domain Scale Up procedure from the list, and click Schedule Deployment. The first page of the FMW Domain Scale Up Wizard is displayed and you can proceed with the deployment process.Select the domain from list, enter the working directory on the admin server host, and also fill the weblogic credentials for the administration server console and the OS credentials for the  admin server host.  Click Next button.  The next step allows you to configure you domain, to add a new manager server to the cluster you should select the cluster in the tree and click Add Server button. Select the newly added server in a tree, choose the target host and  enter the configuration details of your managed server. You can also add new machine and node manager details.  Please note that you cannot change the values in  Domain Location and Fusion Middleware Home fields, so these locations on the target host will be the same as for the admin server host.   Working directory on the target host should have enough free space to store FMW home binaries and domain configuration files.  In my experience the working directories should have at least 3 Gb of free space.  The last thing you should fill is the OS credentials for the target host. The next steps allows you to schedule the execution of the procedure, it is started immediately in my example. The last step is just a review the configuration for the domain scale up. Click Submit to launch the process. You can track the status of the procedure execution by selecting Deployments->Deployment Procedures->Procedure Completion Status in the EMGC Console.As you can see in the picture below, the procedure consists of the many steps, and I'm going to share my experience about the issues that I had at some of the steps. Please keep in mind that you can always continue the execution from the last successfully completed step by clicking Retry button.Check OUI Prerequisites  step may fail if the target host does  not pass prerequisites checks for Weblogic Server installation such as amount of RAM, linux packages installed, etc. Create FMW Clone Archive step may fail if you do not have enough free space in the working directory on the administration server host.Transfer cloning archive to targets  step  may fail if the EMGC agents on the admin server host or on target host are not secured.   You should secure the agent by issuing ./emctl secure agent  command from $AGENT_HOME/bin directory and entering the agent registration password.Both Transfer cloning archive to targets and Apply Clone at target hosts steps may fail if you do not have enough free space in the working directory on the target host. The most complicated issue I had on the Run Inventory Collection  step. The step failed and I noticed that the agent on the target server is also failed with the following error in the $AGENT_HOME/sysman/log/emagent.trc  log file:2010-12-28 11:50:34,310 Thread-2838952848 ERROR upload: Failed to upload file A0000008.xml: Fatal Error.Response received: 500|ORA-20603: The timezone of the multiagent target (/Farm_Localhost_MedRec_medrec_oradb/medrec_oradb,weblogic_domain)is not consistent with the timezone (America/Los_Angeles) reported by other agents.2010-12-28 11:50:34,310 Thread-2838952848 ERROR upload: 1 Failure(s) in a row or XML error for A0000008.xml, retcode = -6, we give up2010-12-28 11:50:35,552 Thread-2838952848 WARN  upload: FxferSend: received fatal error in header from repository: https://oel46-vmware:1159/em/uploadFATAL_ERROR::500|ORA-20603: The timezone of the multiagent target (/Farm_Localhost_MedRec_medrec_oradb/medrec_oradb,weblogic_domain)is not consistent with the timezone (America/Los_Angeles) reported by other agents.2010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: number of fatal error exceeds the limit 32010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: agent will shutdown now2010-12-28 11:50:35,552 Thread-2838952848 ERROR : Signalled to Exit with status 55. Too many fatal upload failures2010-12-28 11:50:35,552 Thread-2838952848 ERROR upload: 1 Failure(s) in a row or XML error for A0000008.xml, retcode = -6, we give up2010-12-28 11:50:35,552 Thread-3044607680 ERROR main: EMAgent abnormal terminatingI checked the timezone of my domain target inside EMGC repositoryselect timezone_regionfrom mgmt_targets where target_type = 'weblogic_domain'  and display_name = 'medrec_oradb'"TIMEZONE_REGION""America/Los_Angeles"Then checked the timezone of my agents and indeed, they differedselect target_name, timezone_region from mgmt_targets where type_display_name = 'Agent'"TARGET_NAME"    "TIMEZONE_REGION""oel46-vmware:3872"    "America/Los_Angeles""wls1032.imc.fors.ru:3872"    "America/New_York"So I had to change the timezone on the wls1032 host and propagate this changes to the agent and to the EMGC repository. Here was the steps:issued system-config-date command on wls1032.imc.fors.ru  and set timezone to "America/Los_Angeles"propagated the changes to the agent bu executing ./emctl resetTZ agent  command from $AGENT_HOME/bin directoryconnected to EMGC repository as sysman and executed the following PL/SQL block:   begin      mgmt_target.set_agent_tzrgn('wls1032.imc.fors.ru:3872','America/Los_Angeles');      commit;   end;After that I had to clear the pending uploads on wls1032.imc.fors.ru:  rm -r $AGENT_HOME/sysman/emd/state/*  rm -r $AGENT_HOME/sysman/emd/collection/*  rm -r $AGENT_HOME/sysman/emd/upload/*  rm $AGENT_HOME/sysman/emd/lastupld.xml  rm $AGENT_HOME/sysman/emd/agntstmp.txt  $AGENT_HOME/bin/emctl start agent  $AGENT_HOME/bin/emctl clearstate agentThe last part of this solution was to resync the agent in EMGC console by clicking Agent Resynchronization button (please leave "Unblock agent on successful completion of agent resynchronization" checkbox checked in the next screen).After that I issued ./emctl upload command from $AGENT_HOME/bin on the wls1032 host,  and my previous error disappeared,  but I catched another one: EMD upload error: Failed to upload file A0000004.xml: HTTP error.Response received: ERROR-400|Data will be rejected for upload from agent 'https://wls1032.imc.fors.ru:3872/emd/main/', max size limit for direct load exceeded [7544731/5242880]So the uploading XML file size was 7 Mb, and the limit on OMS was 5 Mb.  To increase the max file size limit to 20 Mb I had to connect to the OMS host and execute the following commands from $OMS_HOME/bin directory: ./emctl set property -name em.loader.maxDirectLoadFileSz -value 20971520 -module emoms ./emctl stop oms ./emctl start omsAfter that I issued ./emctl upload command from $AGENT_HOME/bin on the wls1032 one more time and it completed successfully.   The agent uploaded the configuration information to the EMGC  repository and I was able to see the results of my weblogic domain scale-up in EMGC Console.DeploymentsSo, now the weblogic cluster contains 2 managed servers located on the different hosts. This powerful feature of the Enterprise Manager Grid Control  is a part of  the WebLogic Server Management Pack Enterprise Edition.

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• standart packages list

  - by Valintinr

  Im learning puppet system and now need to do next task. So we have few servers with same OS (Altlinux p6,t6) - puppet-agents and have puppet-master. On agents installed some packages, eg. 200 packages on first, 300 on second .... But necessary only 180 installed. We know names of necessary packages but dont know names of other (unnecessary packages) So task: Have i can check or install (if not installed yet) necessary packages and delete other packages (we dont know names of other installed packages) Help please WBR Valentin

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