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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Regexp that matches user-agents of end-user browsers but NOT crawlers with >90 % accuracy

    - by knorv
    I'm trying to construct a regexp that will evaluate to true for User-Agent:s of "browsers navigated by humans", but false for bots. Needless to say the matching will not be exact, but if it gets things right in say 90 % of cases that is more than good enough. My approach so far is to target the User-Agent string of the the five major desktop browsers (MSIE, Firefox, Chrome, Safari, Opera). Specifically I want the regexp NOT to match if the user-agent is a bot (Googlebot, msnbot, etc.). Currently I'm using the following regexp which appears to achieve the desired precision: ^(Mozilla.*(Gecko|KHTML|MSIE|Presto|Trident)|Opera).*$ I've observed small number of false negatives which are mostly mobile browsers. The exceptions all match: (BlackBerry|HTC|LG|MOT|Nokia|NOKIAN|PLAYSTATION|PSP|SAMSUNG|SonyEricsson) My question is: Given the desired accuracy level, how would you improve the regexp? Can you think of any major false positives or false negatives to the given regexp? Please note that the question is specifically about regexp-based User-Agent matching. There are a bunch of other approaches to solving this problem, but those are out of the scope of this question.

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  • Why do some user agents have spam urls in them?

    - by Erx_VB.NExT.Coder
    If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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  • Is there possible in clojure to make a deadlock (or anything bad case) using agents?

    - by hsestupin
    CLojure agents is powerful tool. So actions to the agents are asynchronously sent using functions "send" and "send-off". And in theory there couldn't appear something like deadlock. Is there possible to write some clojure code (for example invoking from some action another action to another agent) using agents in which we have some concurrency problem - it could be deadlock, race condition or anything else. (guys, i'm very sorry for my english)

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  • I cannot fetch appointments immediately via EWS on exchange server

    - by DappleHou
    I developed a transport agent for exchange server. In this agent, I code to invoke EWS to get appointments. I cannot get appointments immediately by the code. wait for a while, then go to get appointments again. This time, its OK. Why not immediately? Here is my code. To solve it, I have to get appointments repeatedly till find appointments. do{ webServiceData.FindItemsResults<webServiceData.Appointment> results = folder.FindAppointments(view); Thread.sleep(100); }while(results.Items.Count==0); Note that the code is inside transport agent. Is there any other solutions?

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  • How to create real-life robots?

    - by Click Upvote
    Even before I learnt programming I've been fascinated with how robots could work. Now I know how the underlying programming instructions would be written, but what I don't understand is how those intructions are followed by the robot. For example, if I wrote this code: object=Robot.ScanSurroundings(300,400); if (Objects.isEatable(object)) { Robot.moveLeftArm(300,400); Robot.pickObject(object); } How would this program be followed by the CPU in a way that would make the robot do the physical action of looking to the left, moving his arm, and such? Is it done primarily in binary language/ASM? Lastly, where would i go if I wanted to learn how to create a robot?

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  • Why you need to tag your build servers in TFS

    - by Martin Hinshelwood
    At SSW we use gated check-in for all of our projects. The benefits are based on the number of developers you have working on your project. Lets say you have 30 developers and each developer breaks the build once per month. That could mean that you have a broken build every day! Gated check-ins help, but they have a down side that manifests as queued builds and moaning developers. The way to combat this is to have more build servers, but with that comes complexity. Inevitably you will need to install components that you would expect to be installed on target computers, but how do you keep track of which build servers have which bits? What about a geographically diverse team? If you have a centrally controlled infrastructure you might have build servers in multiple regions and you don’t want teams in Sydney copying files from Beijing and vice a versa on a regular basis. So, what is the answer. Its Tags. You can add a set of Tags to your agents and then set which tags to look for in the build definition. Figure: Open up your Build Controller Manager Select “Build | Manage Build Controllers…” to get a list of all of your controllers and he build agents that are associated with them. Figure: the list of build agents and their controllers Each of these Agents might be subtly different. For example only one of these agents has FTP software installed. This software is required for only one of the many builds we have set up. My ethos for build servers is to keep them as clean as possible and not to install anything that is not absolutely necessary. For me that means anything that does not add a *.target file is suspect, and should really be under version control and called via the command line from there. So, some of the things you may install are: Silverlight 4 SDK Visual Studio 2010 Visual Studio 2008 WIX etc You should not install things that will not end up on the target users computer. For a website that means something different to a client than to a server, but I am sure you get the idea. One thing you can do to make things easier is to create a tag for each of the things that you install. that way developers can find the things they need. We may change to using a more generic tagging structure (Like “Web Application” or “WinForms Application”) if this gets too unwieldy, but for now the list of tags is limited. Figure: Tags associated with one of our build agents Once you have your Build Agents all tagged up ALL your builds will start to fail This is because the default setting for a build is to look for an Agent that exactly matches the tags for the build, and we have not added any yet. The quick way to fix this is to change the “Tag Comparison Operator” from “ExactMatch” to “MatchAtLease” to get your build immediately working. Figure: Tag Comparison Operator changes to MatchAtLeast to get builds to run. The next thing to do is look for specific tags. You just select from the list of available tags and the controller will make sure you get to a build agent that uses them. Figure: I want Silverlight, VS2010 and WIX, but do not care about Location. And there you go, you can now have build agents for different purposes and regions within the same environment. You can also use name filtering, so if you have a good Agent naming convention you can filter by that for regions. For example, your Agents might be “SYDVMAPTFSBP01” and “SYDVMAPTFSBP02” so a name filter of “SYD*” would target all of the Sydney build agents. Figure: Agent names can be used for filtering as well This flexibility will allow you to build better software by reducing the likelihood of not having a certain dependency on the target machines. Figure: Setting the name filter based on server location  Used in combination there is a lot of power here to coordinate tens of build servers for multiple projects across multiple regions so your developers get the most out of your environment. Technorati Tags: ALM,TFBS,TFS 2010,TFS Admin

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  • Part 1 - Load Testing In The Cloud

    - by Tarun Arora
    Azure is fascinating, but even more fascinating is the marriage of Azure and TFS! Introduction Recently a client I worked for had 2 major business critical applications being delivered, with very little time budgeted for Performance testing, we immediately hit a bottleneck when the performance testing phase started, the in house infrastructure team could not support the hardware requirements in the short notice. It was suggested that the performance testing be performed on one of the QA environments which was a fraction of the production environment. This didn’t seem right, the team decided to turn to the cloud. The team took advantage of the elasticity offered by Azure, starting with a single test agent which was provisioned and ready for use with in 30 minutes the team scaled up to 17 test agents to perform a very comprehensive performance testing cycle. Issues were identified and resolved but the highlight was that the cost of running the ‘test rig’ proved to be less than if hosted on premise by the infrastructure team. Thank you for taking the time out to read this blog post, in the series of posts, I’ll try and cover the start to end of everything you need to know to use Azure to build your Test Rig in the cloud. But Why Azure? I have my own Data Centre… If the environment is provisioned in your own datacentre, - No matter what level of service agreement you may have with your infrastructure team there will be down time when the environment is patched - How fast can you scale up or down the environments (keeping the enterprise processes in mind) Administration, Cost, Flexibility and Scalability are the areas you would want to think around when taking the decision between your own Data Centre and Azure! How is Microsoft's Public Cloud Offering different from Amazon’s Public Cloud Offering? Microsoft's offering of the Cloud is a hybrid of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) which distinguishes Microsoft's offering from other providers such as Amazon (Amazon only offers IaaS). PaaS – Platform as a Service IaaS – Infrastructure as a Service Fills the needs of those who want to build and run custom applications as services. Similar to traditional hosting, where a business will use the hosted environment as a logical extension of the on-premises datacentre. A service provider offers a pre-configured, virtualized application server environment to which applications can be deployed by the development staff. Since the service providers manage the hardware (patching, upgrades and so forth), as well as application server uptime, the involvement of IT pros is minimized. On-demand scalability combined with hardware and application server management relieves developers from infrastructure concerns and allows them to focus on building applications. The servers (physical and virtual) are rented on an as-needed basis, and the IT professionals who manage the infrastructure have full control of the software configuration. This kind of flexibility increases the complexity of the IT environment, as customer IT professionals need to maintain the servers as though they are on-premises. The maintenance activities may include patching and upgrades of the OS and the application server, load balancing, failover clustering of database servers, backup and restoration, and any other activities that mitigate the risks of hardware and software failures.   The biggest advantage with PaaS is that you do not have to worry about maintaining the environment, you can focus all your time in solving the business problems with your solution rather than worrying about maintaining the environment. If you decide to use a VM Role on Azure, you are asking for IaaS, more on this later. A nice blog post here on the difference between Saas, PaaS and IaaS. Now that we are convinced why we should be turning to the cloud and why in specific Azure, let’s discuss about the Test Rig. The Load Test Rig – Topology Now the moment of truth, Of course a big part of getting value from cloud computing is identifying the most adequate workloads to take to the cloud, so I’ve decided to try to make a Load Testing rig where the Agents are running on Windows Azure.   I’ll talk you through the above Topology, - User: User kick starts the load test run from the developer workstation on premise. This passes the request to the Test Controller. - Test Controller: The Test Controller is on premise connected to the same domain as the developer workstation. As soon as the Test Controller receives the request it makes use of the Windows Azure Connect service to orchestrate the test responsibilities to all the Test Agents. The Windows Azure Connect endpoint software must be active on all Azure instances and on the Controller machine as well. This allows IP connectivity between them and, given that the firewall is properly configured, allows the Controller to send work loads to the agents. In parallel, the Controller will collect the performance data from the agents, using the traditional WMI mechanisms. - Test Agents: The Test Agents are on the Windows Azure Public Cloud, as soon as the test controller issues instructions to the test agents, the test agents start executing the load tests. The HTTP requests are issued against the web server on premise, the results are captured by the test agents. And finally the results are passed over to the controller. - Servers: The Web Server and DB Server are hosted on premise in the datacentre, this is usually the case with business critical applications, you probably want to manage them your self. Recap and What’s next? So, in the introduction in the series of blog posts on Load Testing in the cloud I highlighted why creating a test rig in the cloud is a good idea, what advantages does Windows Azure offer and the Test Rig topology that I will be using. I would also like to mention that i stumbled upon this [Video] on Azure in a nutshell, great watch if you are new to Windows Azure. In the next post I intend to start setting up the Load Test Environment and discuss pricing with respect to test agent machine types that will be used in the test rig. Hope you enjoyed this post, If you have any recommendations on things that I should consider or any questions or feedback, feel free to add to this blog post. Remember to subscribe to http://feeds.feedburner.com/TarunArora.  See you in Part II.   Share this post : CodeProject

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • How can one detect if a server/script is accessing their site through cURL/file_get_contents()? (excluding user-agents and IP addresses)

    - by navnav
    I've come across a question where a user is having difficulties accessing an image through a script (using cURL/file_get_contents()): How to save an image from url using PHP? The image link seems to return a 403 error when using file_get_contents() to request it. But in cURL, a more detailed error is returned: You were denied access to the system. Turn off the engine or Surf Proxy, Fake IP if you really want to access. Proxy or not accepted from any Web tools Intrusion Prevention System. Binh Minh Online Data Services @ 2008 - 2012 I also failed to access the same image after fiddling around with a cURL request myself. I tried changing the user-agent to my exact browsers user-agent which can successfully access the image. I've also tried the script on my personal local server, which (obviously) uses the same IP address as my browser... So as far as I know, user-agents and IP addresses are out of the situation. How else can someone detect a script performing a request? BTW, this is not for anything crazy. I'm just curious xD

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  • AIX Grid Control 10.2.0.5 Communication and Monitoring Issue since 31-DEC-2010

    - by jayatheertha.rao(at)oracle.com
    Detailed symptoms for Oracle Management Server (OMS) 10.2.0.5 on AIX Oracle Management Service 10.2.0.5 instances on AIX 5L remain active and functional, but the OMS instances fail to communicate with the Grid Control Management Agents.An SSLPeerUnverified exception will be reported in the file $ORACLE_HOME/sysman/log/emoms.trc when OMS attempts to connect with an Agent:Javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedat com.sun.net.ssl.internal.ssl.SSLSessionImpl.getPeerCertificateChain(DashoA12275)at oracle.sysman.emSDK.emd.comm.EMDClient.authenticateHTTPConnection(EMDClient.java:2002)at oracle.sysman.emSDK.emd.comm.EMDClient.getConnection(EMDClient.java:1877)at oracle.sysman.emSDK.emd.comm.EMDClient.getConnection(EMDClient.java:1810)at oracle.sysman.emSDK.emd.comm.EMDClient.verifyHttpConnection(EMDClient.java:2540)at oracle.sysman.emSDK.emd.comm.EMDClient.getResponseForRequest(EMDClient.java:2323)at oracle.sysman.emSDK.emd.comm.EMDClient.getUploadManagerStatus(EMDClient.java:4853)at oracle.sysman.eml.admin.rep.emdConfig.EmdConfigTargetsData.getEmdUploadData(EmdConfigTargetsData.java:1640)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)This error may be reported when:- Accessing the Agent home page in Grid Control- Setting preferred credentials for a target monitored by the Agent- Managing metrics for a target monitored by the Agent The jobs scheduled to be run by Agents can become non-responsiveThe OMS log file $ORACLE_HOME/sysman/log/emoms.trc can show:2010-12-31 00:06:58,204 [JobWorker 430:Thread-34] DEBUG emSDK.comm getStreamResponse.4015 - oracle.sysman.emSDK.emd.comm.CommException: java.io.IOException: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedoracle.sysman.emSDK.emd.comm.CommException: java.io.IOException: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedat oracle.sysman.emSDK.emd.comm.EMDClient.getStreamResponse_(EMDClient.java:4088)at oracle.sysman.emSDK.emd.comm.EMDClient.getStreamResponse(EMDClient.java:4009)at oracle.sysman.emSDK.emd.comm.EMDClient.remoteOperation(EMDClient.java:3404)at oracle.sysman.emdrep.jobs.CommandManager.requestRemoteCommand(CommandManager.java:765)at oracle.sysman.emdrep.jobs.commands.RemoteOp.executeCommand(RemoteOp.java:434)at oracle.sysman.emdrep.jobs.commands.RemoteOp.executeCommand(RemoteOp.java:491)at oracle.sysman.emdrep.jobs.BaseJobWorker.runStep(BaseJobWorker.java:614)at oracle.sysman.emdrep.jobs.BaseJobWorker.doOneOperation(BaseJobWorker.java:738)at oracle.sysman.emdrep.jobs.JobWorker.doOneOperation(JobWorker.java:306)at oracle.sysman.emdrep.jobs.JobWorker.run(JobWorker.java:288)at oracle.sysman.util.threadPoolManager.WorkerThread.run(Worker.java:261) Detailed symptoms for Grid Control Management Agent 10.2.0.5 on AIX Beginning 31-DEC-2010 00:00:00, 10.2.0.5 Management Agents running on the AIX 5L operating system will fail to monitor Oracle Application Server targets. As a result, the Availability Status for the Oracle Application Server targets will be in the "Metric Error" state. NOTE: The 10.2.0.5.0 Agents would experience these errors regardless of the version/platform of the OMS.The following metric error is seen in the console for the Oracle Application Server targets monitored by a Grid Control Management Agent 10.2.0.5 installed on AIX and experiencing a Root Certificate Authority issue:Message oracle.sysman.emSDK.emd.fetchlet.FetchletException: oracle.sysman.emSDK.emd.fetchlet.FetchletException: oracle.sysman.emSDK.emd.fetchlet.FetchletException: oracle.sysman.emSDK.emd.comm.CommException: java.io.IOException: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated The Grid Control Management Agent log file $ORACLE_HOME/sysman/log/emagentfetchlet.log (or $ORACLE_HOME/hostname/sysman/log/emagentfetchlet.log for a clustered Agent) includes the following errors:2010-12-31 00:01:03,626 [nmefmgr_getJNIFetchlet] ERROR ias.ResponseMetric getResponseMetric.154 - Unable tocompute application server statusoracle.sysman.emSDK.emd.fetchlet.FetchletException: oracle.sysman.emSDK.emd.comm.CommException: java.io.IOException: javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedat oracle.sysman.ias.ias.ResponseMetric.getResponseMetric(ResponseMetric.java:108)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:79)at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)at java.lang.reflect.Method.invoke(Method.java:618)at oracle.sysman.emd.fetchlets.JavaWrapperFetchlet.getMetric(JavaWrapperFetchlet.java:217)at oracle.sysman.emd.fetchlets.FetchletWrapper.getMetric(FetchletWrapper.java:382) Beginning 31-DEC-2010, 10.2.0.5 Management Agents on the AIX 5L platform will fail to secure or re-secure with Oracle Management Service (OMS). This failure will cause installation of 10.2.0.5 Agents on the AIX 5L platform to fail.NOTE: The 10.2.0.5.0 Agents would experience these errors regardless of the version/platform of the OMS.The "emctl secure agent" command will fail with the following error, which will be written to the $ORACLE_HOME/sysman/log/secure.log file (or $ORACLE_HOME/hostname/sysman/log/secure.log for a clustered Agent) :2011-01-03 21:06:11,941 [main] ERROR agent.SecureAgentCmd main.207 - Failedto secure the Agent:javax.net.ssl.SSLPeerUnverifiedException: peer not authenticatedatcom.sun.net.ssl.internal.ssl.SSLSessionImpl.getPeerCertificateChain(DashoA6275)atoracle.sysman.emctl.secure.agent.SecureAgentCmd.checkUpload(SecureAgentCmd.java:478)atoracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgent(SecureAgentCmd.java:249)atoracle.sysman.emctl.secure.agent.SecureAgentCmd.main(SecureAgentCmd.java:200)  For solution, refer to AIX Grid Control 10.2.0.5 SSL Communication and Monitoring Issue since 31-DEC-2010 (Doc ID 1275070.1)

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  • What does it mean when a User-Agent has another User-Agent inside it?

    - by Erx_VB.NExT.Coder
    Basically, sometimes the user-agent will have its normal user-agent displayed, then at the end it will have teh "User-Agent: " tag displayed, and right after it another user-agent is shown. Sometimes, the second user-agent is just appended to the first one without the "User-Agent: " tag. Here are some samples I've seen: The first few contain the "User-Agent: " tag in the middle somewhere, and I've changed its font to make it easier to to see. Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB6; User-agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506) Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; MRA 5.10 (build 5339); User-agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); .NET CLR 1.1.4322; .NET CLR 2.0.50727) Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; User-agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; User-agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152) Here are some without the "User-Agent: " tag in the middle, but just two user agents that seem stiched together. Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); .NET CLR 3.5.30729) Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; IPMS/6568080A-04A5AD839A9; TCO_20090713170733; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1); InfoPath.2) Now, just to add a few notes to this. I understand that the "User-Agent: " tag is normally a header, and what follows a typical "User-Agent: " string sequence is the actual user agent that is sent to servers etc, but normally the "User-Agent: " string should not be part of the actual user agent, that is more like the pre-fix or a tag indicating that what follows will be the actual user agent. Additionally, I may have thought, hey, these are just two user agents pasted together, but on closer inspection, you realize that they are not. On all of these dual user agent listings, if you look at the opening bracket "(" just before the "compatible" keyword, you realize the pair to that bracket ")" is actually at the very end, the end of the second user agent. So, the first user agents closing bracket ")" never occurs before the second user agent begins, it's always right at the end, and therefore, the second user agent is more like one of the features of the first user agent, like: "Trident/4.0" or "GTB6" etc etc... The other thing to note that the second user agent is always MSIE 6.0 (Internet Explorer 6.0), interesting. What I had initially thought was it's some sort of Virtual Machine displaying the browser in use & the browser that is installed, but then I thought, what'd be the point in that? Finally, right now, I am thinking, it's probably soem sort of "Compatibility View" type thing, where even if MSIE 7.0 or 8.0 is installed, when my hypothetical the "Display In Internet Explorer 6.0" mode is turned on, the user agent changes to something like this. That being, IE 8.0 is installed, but is rendering everything as IE 6.0 would. Is there or was there such a feature in Internet Explorer? Am I on to something here? What are your thoughts on this? If you have any other ideas, please feel free to let us know. At the moment, I'm just trying to understand if these are valid User Agents, or if they are invalid. In a list of about 44,000 User Agents, I've seen this type of Dual User Agent about 400 times. I've closely inspected 40 of them, and every single one had MSIE 6.0 as the "second" user agent (and the first user agent a higher version of MSIE, such as 7 or 8). This was true for all except one, where both user agents were MSIE 8.0, here it is: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; Mozilla/4.0 (compatible; MSIE 8.0; Win32; GMX); GTB0.0) This occured once in my 40 "close" inspections. I've estimated the 400 in 44,000 by taking a sample of the first 4,400 user agents, and finding 40 of these in the MSIE/Windows user agents, and extrapolated that to estimate 40. There were also similar things occuring for non MSIE user agents where there were two Mozilla's in one user agent, the non MSIE ones would probably add another 30% on top of the ones I've noted. I can show you samples of them if anyone would like. There we have it, this is where I'm at, what do you guys think?

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  • Failure to toubleshoot a juju charm deployment

    - by Bruno Pereira
    My environments.yaml looks like this: environments: test: type: local control-bucket: juju-a14dfae3830142d9ac23c499395c2785999 admin-secret: 6608267bbd6b447b8c90934167b2a294999 default-series: oneiric juju-origin: distro data-dir: /home/bruno/projects/juju juju bootstrap runs perfect: 2011-11-22 19:19:31,999 INFO Bootstrapping environment 'test' (type: local)... 2011-11-22 19:19:32,004 INFO Checking for required packages... 2011-11-22 19:19:33,584 INFO Starting networking... 2011-11-22 19:19:34,058 INFO Starting zookeeper... 2011-11-22 19:19:34,283 INFO Starting storage server... 2011-11-22 19:19:40,051 INFO Initializing zookeeper hierarchy 2011-11-22 19:19:40,247 INFO Starting machine agent (origin: distro)... [sudo] password for bruno: 2011-11-22 19:23:16,054 INFO Environment bootstrapped 2011-11-22 19:23:16,079 INFO 'bootstrap' command finished successfully Deploy from a known good charm is accepted (tried it with one that I am trying to create): juju deploy --repository=/home/bruno/projects/charms_repo/ local:teamspeak 2011-11-22 19:28:49,929 INFO Charm deployed as service: 'teamspeak' 2011-11-22 19:28:49,962 INFO 'deploy' command finished successfully After this I can see that juju debug-log shows activity and I can see the network indicator going on and off and activity on my hard-disk. Wait... Looking at juju status I get: services: teamspeak: charm: local:oneiric/teamspeak-1 relations: {} units: teamspeak/0: machine: 0 public-address: 192.168.122.226 relations: {} state: start_error juju debug-log does not help and I have no files under /var/log/juju or /var/lib/juju. Last juju debug-log only shows this: 2011-11-22 19:45:20,790 Machine:0: juju.agents.machine DEBUG: Units changed old:set(['wordpress/0']) new:set(['wordpress/0', 'teamspeak/0']) 2011-11-22 19:45:20,823 Machine:0: juju.agents.machine DEBUG: Starting service unit: teamspeak/0 ... 2011-11-22 19:45:21,137 Machine:0: juju.agents.machine DEBUG: Downloading charm local:oneiric/teamspeak-1 to /home/bruno/projects/juju/bruno-test/charms 2011-11-22 19:45:22,115 Machine:0: juju.agents.machine DEBUG: Starting service unit teamspeak/0 2011-11-22 19:45:22,133 Machine:0: unit.deploy INFO: Creating container teamspeak-0... 2011-11-22 19:47:04,586 Machine:0: unit.deploy INFO: Container created for teamspeak/0 2011-11-22 19:47:04,781 Machine:0: unit.deploy DEBUG: Charm extracted into container 2011-11-22 19:47:04,801 Machine:0: unit.deploy DEBUG: Starting container... 2011-11-22 19:47:07,086 Machine:0: unit.deploy INFO: Started container for teamspeak/0 2011-11-22 19:47:07,107 Machine:0: juju.agents.machine INFO: Started service unit teamspeak/0 How can I troubleshot what is happening here?

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  • does heartbeat v3 support same resource agent types of pacemaker?

    - by Emre He
    As we know, Pacemaker supports three types of Resource Agents, ? LSB Resource Agents, ? OCF Resource Agents, ? legacy Heartbeat Resource Agents http://www.linux-ha.org/wiki/Resource_Agents does heartbeat v3 support above 3 types resource agent? or it only support LSB and legacy heartbeat resource agents? because we have only virtual ip and one service need to switch in ha cluster, so we decide not involve pacemaker, so we come to this question, for example we cannot monitor the application service by heartbeat, heartbeat only can handle to start it on active node. thanks, Emre

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  • Visual Studio Load Testing using Windows Azure

    - by Tarun Arora
    In my opinion the biggest adoption barrier in performance testing on smaller projects is not the tooling but the high infrastructure and administration cost that comes with this phase of testing. Only if a reusable solution was possible and infrastructure management wasn’t as expensive, adoption would certainly spike. It certainly is possible if you bring Visual Studio and Windows Azure into the equation. It is possible to run your test rig in the cloud without getting tangled in SCVMM or Lab Management. All you need is an active Azure subscription, Windows Azure endpoint enabled developer workstation running visual studio ultimate on premise, windows azure endpoint enabled worker roles on azure compute instances set up to run as test controllers and test agents. My test rig is running SQL server 2012 and Visual Studio 2012 RC agents. The beauty is that the solution is reusable, you can open the azure project, change the subscription and certificate, click publish and *BOOM* in less than 15 minutes you could have your own test rig running in the cloud. In this blog post I intend to show you how you can use the power of Windows Azure to effectively abstract the administration cost of infrastructure management and lower the total cost of Load & Performance Testing. As a bonus, I will share a reusable solution that you can use to automate test rig creation for both VS 2010 agents as well as VS 2012 agents. Introduction The slide show below should help you under the high level details of what we are trying to achive... Leveraging Azure for Performance Testing View more PowerPoint from Avanade Scenario 1 – Running a Test Rig in Windows Azure To start off with the basics, in the first scenario I plan to discuss how to, - Automate deployment & configuration of Windows Azure Worker Roles for Test Controller and Test Agent - Automate deployment & configuration of SQL database on Test Controller on the Test Controller Worker Role - Scaling Test Agents on demand - Creating a Web Performance Test and a simple Load Test - Managing Test Controllers right from Visual Studio on Premise Developer Workstation - Viewing results of the Load Test - Cleaning up - Have the above work in the shape of a reusable solution for both VS2010 and VS2012 Test Rig Scenario 2 – The scaled out Test Rig and sharing data using SQL Azure A scaled out version of this implementation would involve running multiple test rigs running in the cloud, in this scenario I will show you how to sync the load test database from these distributed test rigs into one SQL Azure database using Azure sync. The selling point for this scenario is being able to collate the load test efforts from across the organization into one data store. - Deploy multiple test rigs using the reusable solution from scenario 1 - Set up and configure Windows Azure Sync - Test SQL Azure Load Test result database created as a result of Windows Azure Sync - Cleaning up - Have the above work in the shape of a reusable solution for both VS2010 and VS2012 Test Rig The Ingredients Though with an active MSDN ultimate subscription you would already have access to everything and more, you will essentially need the below to try out the scenarios, 1. Windows Azure Subscription 2. Windows Azure Storage – Blob Storage 3. Windows Azure Compute – Worker Role 4. SQL Azure Database 5. SQL Data Sync 6. Windows Azure Connect – End points 7. SQL 2012 Express or SQL 2008 R2 Express 8. Visual Studio All Agents 2012 or Visual Studio All Agents 2010 9. A developer workstation set up with Visual Studio 2012 – Ultimate or Visual Studio 2010 – Ultimate 10. Visual Studio Load Test Unlimited Virtual User Pack. Walkthrough To set up the test rig in the cloud, the test controller, test agent and SQL express installers need to be available when the worker role set up starts, the easiest and most efficient way is to pre upload the required software into Windows Azure Blob storage. SQL express, test controller and test agent expose various switches which we can take advantage of including the quiet install switch. Once all the 3 have been installed the test controller needs to be registered with the test agents and the SQL database needs to be associated to the test controller. By enabling Windows Azure connect on the machines in the cloud and the developer workstation on premise we successfully create a virtual network amongst the machines enabling 2 way communication. All of the above can be done programmatically, let’s see step by step how… Scenario 1 Video Walkthrough–Leveraging Windows Azure for performance Testing Scenario 2 Work in progress, watch this space for more… Solution If you are still reading and are interested in the solution, drop me an email with your windows live id. I’ll add you to my TFS preview project which has a re-usable solution for both VS 2010 and VS 2012 test rigs as well as guidance and demo performance tests.   Conclusion Other posts and resources available here. Possibilities…. Endless!

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  • How should I deal with user agent parsing in logs?

    - by Mr. Jefferson
    My web app project includes logging functionality so we can see where visitors are coming from (referrer URL), what the popular user agents are, what pages are most popular, etc. The log is stored in SQL Server, and when I query the user agents I use a large (almost 100 lines) and growing CASE statement to separate the user agents using string matching (i.e. if the user agent contains the string "Firefox/9" then it's Firefox 9). Is there a better way to do this so I don't have to continually add to that CASE statement to deal with new browser releases? Also, how should I deal with less common, weird/unknown user agents? I've seen the following in the logs and been unable to find good information online about what they are: WordPress/3.3.1; http://www.facecolony.org Mozilla/4.0 ( http://www.hairirons.org redips; <a href=http://hairirons.org/>chi hair iron</a>) I'd guess they're bots/crawlers, but the sites they point to don't appear to reference web crawlers (or even be available sometimes). I've seen other user agents aren't familiar to me, but I know they're bots because they include "bot" or "spider" or something similar in them.

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  • 3D RTS pathfinding

    - by xcrypt
    I understand the A* algorithm, but I have some trouble doing it in 3D to suit the needs of my RTS Basically, in the game I'm making, there will be agents with different sizes of OBB collision boxes. I can use steering behaviours for avoiding other agents, so I don't need complete dynamic pathfinding. However, there is a problem because different agents have different collision geometry, and structures can be placed in almost any place. This means that there might be a gap between two structures where some agents can go through and some can't. A solution I have found to this problem is to do a sweep of the collision geometry of the agent from start node of the edge the pf algorithm is currently testing, to the end node of that edge. But this is probably a bit overkill since every edge the algorithm tests would also have to create and test with a collision geometry sweep. What are some reasonable approaches to this problem? I should mention that I'd prefer not to use navmeshes, I prefer waypoints because my entire system is based on it atm.

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  • Can only "agents" build and submit Applications to Apple?

    - by Martin
    I'm afraid I know the answer to this but I'll ask on the longshot chance that I'm wrong: I've been doing some freelance work creating an iPhone application for a company. They've created their own developer account and added me as an team member with "admin" rights. That seems to be the highest assignable rights (with the only higher level being "agent" and belonging only to whoever signed up for the account). Yet, I don't have an option under the provisioning portal to create a distribution certificate or profile. Is there any way to create these myself without having to ask my client for their primary login? They're not particulary tech savy so it would be difficult to walk them through the process to create the necessary certificates (and would require me giving them a certificate request from my computer, etc. etc.). But it seems like there should be some way to create a distribution build without "agent" rights, right? Could Apple seriously expect only one person from a company to do all the building and uploading of apps to the store?

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  • How might maven's buildNumber metadata become inconsistent across multiple build agents?

    - by Brian Laframboise
    We recently added a second build machine to our build environment and began experiencing very odd occasional build failures. I have two separate Maven build machines, A and B, each running Maven 2.2.1 and communicating to a shared Nexus 1.5.0 repository manager. My problem is that builds on B will occasionally fail because it refuses to download a newer version of a common dependency 'acme-1.0.0-SNAPSHOT' previously built by A and uploaded to Nexus. Looking inside the local repositories on both machines I noticed some oddities in the repository metadata. Machine A's acme\1.0.0-SNAPSHOT\maven-metadata-nexus.xml: <metadata> <groupId>acme</groupId> <artifactId>acme</artifactId> <version>1.0.0-SNAPSHOT</version> <versioning> <snapshot> <buildNumber>1</buildNumber> </snapshot> <lastUpdated>20100525173546</lastUpdated> </versioning> </metadata> Machine B's acme\1.0.0-SNAPSHOT\maven-metadata-nexus.xml: <metadata> <groupId>acme</groupId> <artifactId>acme</artifactId> <version>1.0.0-SNAPSHOT</version> <versioning> <snapshot> <buildNumber>2</buildNumber> </snapshot> <lastUpdated>20100519232317</lastUpdated> </versioning> </metadata> In Nexus's acme/1.0.0-SNAPSHOT/maven-metadata.xml: <metadata> <groupId>acme</groupId> <artifactId>acme</artifactId> <version>1.0.0-SNAPSHOT</version> <versioning /> </metadata> If I'm interpreting the metadata files correctly (documentation online is scant), it appears machine B believes it has a newer version of the acme dependency (based on buildNumber) despite the fact that machine A last built it 6 days after machine B did (based on timestamp). Nexus also appears to be unaware of a universally correct buildNumber. How could this situation possibly arise? What could I do to prevent my builds from failing due to inconsistent metadata? Have you experienced anything similar? Important notes: Both build machines have settings.xml files where the updatePolicy is "always". Nexus does indeed have the newer version of acme that was built by A. B simply refuses to download it. A and B are the only machines uploading to Nexus. Both servers share the same system time. All processes involved have write privileges to the metadata files so that they can be updated as necessary. I was unable to find any open Maven or Nexus issues describing this behaviour. Our CI server (Atlassian Bamboo) prevents builds of the same artifact from happening concurrently, so some race condition while uploading to Nexus is rather unlikely.

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  • Which class should store the lookup table?

    - by max
    The world contains agents at different locations, with only a single agent at any location. Each agent knows where he's at, but I also need to quickly check if there's an agent at a given location. Hence, I also maintain a map from locations to agents. I have a problem deciding where this map belongs to: class World, class Agent (as a class attribute) or elsewhere. In the following I put the lookup table, agent_locations, in class World. But now agents have to call world.update_agent_location every time they move. This is very annoying; what if I decide later to track other things about the agents, apart from their locations - would I need to add calls back to the world object all across the Agent code? class World: def __init__(self, n_agents): # ... self.agents = {} self.agent_locations = {} for id in range(n_agents): x, y = self.find_location() agent = Agent(self,x,y) self.agents.append(agent) self.agent_locations[x,y] = agent def update_agent_location(self, agent, x, y): del self.agent_locations[agent.x, agent.y] self.agent_locations[x, y] = agent def update(self): # next step in the simulation for agent in self.agents: agent.update() # next step for this agent # ... class Agent: def __init__(self, world, x, y): self.world = world self.x, self.y = x, y def move(self, x1, y1): self.world.update_agent_location(self, x1, y1) self.x, self.y = x1, y1 def update(): # find a good location that is not occupied and move there for x, y in self.valid_locations(): if not self.location_is_good(x, y): continue if self.world.agent_locations[x, y]: # location occupied continue self.move(x, y) I can instead put agent_locations in class Agent as a class attribute. But that only works when I have a single World object. If I later decide to instantiate multiple World objects, the lookup tables would need to be world-specific. I am sure there's a better solution... EDIT: I added a few lines to the code to show how agent_locations is used. Note that it's only used from inside Agent objects, but I don't know if that would remain the case forever.

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  • apache2 doesn't start with location

    - by Geod24
    I have a small domain, which I use only for personal purposes. I'm the main user, and have at most 3-4 users at the same time. I use apache2 with passenger to serve redmine. So I start with an empty apache2: root@xxxxx:/home/# service apache2 start [ ok ] Starting web server: apache2. root@xxxxx:/home/# a2dissite Your choices are: Which site(s) do you want to disable (wildcards ok)? Then enable my site, and restart (not reload) apache2: root@xxxxx:/home/# a2ensite 200-redmine Enabling site 200-redmine. To activate the new configuration, you need to run: service apache2 reload root@xxxxx:/home/# service apache2 restart [FAIL] Restarting web server: apache2 failed! [warn] The apache2 instance did not start within 20 seconds. Please read the log files to discover problems ... (warning). root@xxxxx:/home/# service apache2 restart [FAIL] Restarting web server: apache2 failed! [warn] There are processes named 'apache2' running which do not match your pid file which are left untouched in the name of safety, Please review the situation by hand. ... (warning). root@xxxxx:/home/# pidof apache2 20948 Here's my 200-redmine.conf: PerlLoadModule Apache::Redmine <VirtualHost *:80> ServerName redmine.xxxxx.xxx DocumentRoot /var/www/redmine/public/ ErrorLog ${APACHE_LOG_DIR}/redmine.error.log CustomLog ${APACHE_LOG_DIR}/redmine.access.log common MaxRequestLen 20971520 <Directory "/var/www/redmine/public/"> Options Indexes ExecCGI FollowSymLinks Order allow,deny Allow from all AllowOverride all </Directory> SetEnv GIT_PROJECT_ROOT /opt/git/ SetEnv GIT_HTTP_EXPORT_ALL ScriptAlias /git/ /usr/lib/git-core/git-http-backend/ <Location /git> PerlAuthenHandler Apache::Authn::Redmine::authen_handler PerlAccessHandler Apache::Authn::Redmine::access_handler AuthType Basic Require valid-user AuthName "Redmine Git Repository" RedmineDSN "DBI:mysql:database=redmine;host=localhost:3306" RedmineDbUser "redmine" RedmineDbPass "password" RedmineCacheCredsMax 50 </Location> </VirtualHost> Now if I comment out the ScriptAlias / stuff, it works ! In addition, starting the server with 200-redmine disabled, then enabling it works. But apache2 will die randomly. Plus the location doesn't work. The logs show nothing: root@xxxxx:/home/# ll /var/log/apache2/ total 8 drwxr-xr-x 2 root root 4096 Oct 30 07:52 coredump -rw-r--r-- 1 root root 0 Nov 4 02:39 default.access.log -rw-r--r-- 1 root root 2356 Nov 4 02:39 default.error.log -rw-r--r-- 1 root root 0 Nov 4 02:39 other_vhosts_access.log -rw-r--r-- 1 root root 0 Nov 4 02:39 redmine.access.log -rw-r--r-- 1 root root 0 Nov 4 02:39 redmine.error.log root@xxxxx:/home/# ll /var/log/apache2/coredump/ total 0 root@xxxxx:/home/# cat /var/log/apache2/default.error.log [ 2013-11-04 02:39:36.0130 21471/7fcf090f4740 agents/Watchdog/Main.cpp:452 ]: Options: { 'analytics_log_user' => 'nobody', 'default_group' => 'nogroup', 'default_python' => 'python', 'default_ruby' => '/usr/bin/ruby', 'default_user' => 'nobody', 'log_level' => '0', 'max_instances_per_app' => '0', 'max_pool_size' => '6', 'passenger_root' => '/usr/lib/ruby/vendor_ruby/phusion_passenger/locations.ini', 'pool_idle_time' => '300', 'temp_dir' => '/tmp', 'union_station_gateway_address' => 'gateway.unionstationapp.com', 'union_station_gateway_port' => '443', 'user_switching' => 'true', 'web_server_pid' => '21470', 'web_server_type' => 'apache', 'web_server_worker_gid' => '33', 'web_server_worker_uid' => '33' } [ 2013-11-04 02:39:36.0255 21474/7f9a99fda740 agents/HelperAgent/Main.cpp:597 ]: PassengerHelperAgent online, listening at unix:/tmp/passenger.1.0.21470/generation-0/request [ 2013-11-04 02:39:36.0507 21479/7f8316b0f740 agents/LoggingAgent/Main.cpp:330 ]: PassengerLoggingAgent online, listening at unix:/tmp/passenger.1.0.21470/generation-0/logging [ 2013-11-04 02:39:36.0511 21471/7fcf090f4740 agents/Watchdog/Main.cpp:635 ]: All Phusion Passenger agents started! [ 2013-11-04 02:39:36.3158 21495/7fba6f686740 agents/Watchdog/Main.cpp:452 ]: Options: { 'analytics_log_user' => 'nobody', 'default_group' => 'nogroup', 'default_python' => 'python', 'default_ruby' => '/usr/bin/ruby', 'default_user' => 'nobody', 'log_level' => '0', 'max_instances_per_app' => '0', 'max_pool_size' => '6', 'passenger_root' => '/usr/lib/ruby/vendor_ruby/phusion_passenger/locations.ini', 'pool_idle_time' => '300', 'temp_dir' => '/tmp', 'union_station_gateway_address' => 'gateway.unionstationapp.com', 'union_station_gateway_port' => '443', 'user_switching' => 'true', 'web_server_pid' => '21491', 'web_server_type' => 'apache', 'web_server_worker_gid' => '33', 'web_server_worker_uid' => '33' } [ 2013-11-04 02:39:36.3304 21498/7f0106d9b740 agents/HelperAgent/Main.cpp:597 ]: PassengerHelperAgent online, listening at unix:/tmp/passenger.1.0.21491/generation-0/request [ 2013-11-04 02:39:36.3522 21503/7f92ad392740 agents/LoggingAgent/Main.cpp:330 ]: PassengerLoggingAgent online, listening at unix:/tmp/passenger.1.0.21491/generation-0/logging [ 2013-11-04 02:39:36.3525 21495/7fba6f686740 agents/Watchdog/Main.cpp:635 ]: All Phusion Passenger agents started! And at last: root@xxxxx:/home/# apache2ctl -t -D DUMP_VHOSTS VirtualHost configuration: *:80 is a NameVirtualHost default server redmine.xxxx.xxx (/etc/apache2/sites-enabled/200-redmine.conf:5) port 80 namevhost redmine.xxxx.xxx (/etc/apache2/sites-enabled/200-redmine.conf:5) port 80 namevhost redmine.xxxxx.xxx (/etc/apache2/sites-enabled/200-redmine.conf:5) root@xxxxx:/home/# uname -a Linux xxxx.xxx 3.2.0-4-amd64 #1 SMP Debian 3.2.51-1 x86_64 GNU/Linux root@xxxxx:/home/# dpkg --list | grep apache2 ii apache2 2.4.6-3 amd64 Apache HTTP Server ii apache2-bin 2.4.6-3 amd64 Apache HTTP Server (binary files and modules) ii apache2-data 2.4.6-3 all Apache HTTP Server (common files) ii apache2-utils 2.4.6-3 amd64 Apache HTTP Server (utility programs for web servers) ii libapache2-mod-fcgid 1:2.3.9-1 amd64 FastCGI interface module for Apache 2 ii libapache2-mod-passenger 4.0.10-1 amd64 Rails and Rack support for Apache2 ii libapache2-mod-perl2 2.0.8+httpd24-r1449661-6+b1 amd64 Integration of perl with the Apache2 web server ii libapache2-mod-perl2-dev 2.0.8+httpd24-r1449661-6 all Integration of perl with the Apache2 web server - development files ii libapache2-mod-perl2-doc 2.0.8+httpd24-r1449661-6 all Integration of perl with the Apache2 web server - documentation ii libapache2-mod-proxy-html 1:2.4.6-3 amd64 Transitional package for apache2-bin ii libapache2-mod-svn 1.7.13-2 amd64 Apache Subversion server modules for Apache httpd ii libapache2-reload-perl 0.12-2 all module for reloading Perl modules when changed on disk ii libapache2-svn 1.7.13-2 all Apache Subversion server modules for Apache httpd (dummy package) root@xxxxx:/home/# a2dismod Your choices are: access_compat alias auth_basic authn_core authn_file authz_core authz_host authz_svn authz_user autoindex dav dav_svn deflate dir env fcgid filter mime mpm_event negotiation passenger perl proxy proxy_http rewrite setenvif status Which module(s) do you want to disable (wildcards ok)?

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