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  • Tellago speaks about Business Intellligence with SQL Server 2008 R2

    - by gsusx
    At Tellago , we always try to stay in the frontlines of technology that can enhance our solution development practices. This year we are putting a lot of emphasis on business intelligence and in particular the new set of BI technologies such as Microsoft's PowerPivot, Master Data Services and StreamInsight that are scheduled to be release with SQL Server 2008 R2. In the last few weeks we have been working closely with different Microsoft field offices to coordinate a series of customers events that...(read more)

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  • Free Webinar on Improving Your Customer Experience with Integrated Channels

    - by divya.malik
    Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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  • IIS7 Session ID rotating with Classic ASP

    - by ManiacZX
    I am trying to migrate a Classic ASP app onto a Windows 2008 R2 server. The application features run fine, but I am having issue with session. The application keeps the logged in user information in session and I am constantly getting knocked out as if the session had expired. While debugging I have discovered the sessions are not expiring but instead I am getting 2-3 different Session IDs in use by one browser. I am outputting Response.Write(Session.SessionID) on various pages in the application and I can sit there and hit refresh over and over and watch the number changed between these 2-3 SessionIDs randomly. The sessions are still valid because when I refresh and get the Session ID that I logged in under the page is displayed (because the security check was successful) and when I get one of the other Session IDs I get the "you aren't logged in, you need to log in" message. If I close and re-open the browser, same story just the set of IDs are new. This happens with IE8, Firefox and Chrome from multiple computers. Things I've tried: - AppPool set to No Managed Code and Classic - Output Caching set .asp to never cache - ASP Session Properties enabled and disabled asp session state and confirmed it affected page (error trying to read Session.SessionID when disabled) Things I've tried just in case but shouldn't have anything to do with ASP Session: - Disabled compression - Changed ASP.Net Session State properties (InProc, StateServer, SQLServer, Cookies, URI, etc) -

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  • Integrating BizTalk Server and StreamInsight paper

    - by gsusx
    With all the holidays madness I didn't realized that my "Integrating BizTalk Server and StreamInsight" paper is now available on MSDN . This paper was originally an idea of the BizTalk product team and intends to present some fundamental scenarios that can be enabled by the combination of BizTalk Server and StreamInsight. Thanks to everybody who, directly or indirectly, provided feedback about this paper: Syed Rasheed, Mark Simms , Richard Seroter , Roman Schindlauer and Torsten Grabs from the StreamInsight...(read more)

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  • Speaking at Dog Food Conference 2013

    - by Brian T. Jackett
    Originally posted on: http://geekswithblogs.net/bjackett/archive/2013/10/22/speaking-at-dog-food-conference-2013.aspx    It has been a couple years since I last attended / spoke at Dog Food Conference, but on Nov 21-22, 2013 I’ll be speaking at Dog Food Conference 2013 here in Columbus, OH.  For those of you confused by the name of the conference (no it’s not about dog food), read up on the concept of dogfooding .  This conference has a history of great sessions from local and regional speakers and I look forward to being a part of it once again.  Registration is now open (registration link) and is expected to sell out quickly.  Reserve your spot today.   Title: The Evolution of Social in SharePoint Audience and Level: IT Pro / Architect, Intermediate Abstract: Activities, newsfeed, community sites, following... these are just some of the big changes introduced to the social experience in SharePoint 2013. This class will discuss the evolution of the social components since SharePoint 2010, the architecture (distributed cache, microfeed, etc.) that supports the social experience, Yammer integration, and proper planning considerations when deploying social capabilities (personal sites, SkyDrive Pro and distributed cache). This session will include demos of the social newsfeed, community sites, and mentions. Attendees should have an intermediate knowledge of SharePoint 2010 or 2013 administration.         -Frog Out

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  • Oracle Solutions with Linux on IBM System z

    - by didier.wojciechowski
    Despite the eruption of the Iceland volcano Eyjafjallajokull Paul Bramy Technical Director Oracle Integrated Solutions and Nicolas Marescaux IT Specialist Oracle on IBM System z for Oracle/IBM Joint Solutions Center did this presentation remotely for Collaborate10. If you didn't have seen it yet I highly recommend it.

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  • Europe's Largest Customer Engagement Conference

    - by Charles Knapp
    What have Ben & Jerry's, HSBC, Innocent, LoveFilm, Oracle, Orange, Virgin, and other leaders learned about innovating to build customer loyalty? Loyalty World will help you better understand, engage and retain your customers. For example, Oracle's Melissa Boxer will deliver a Keynote on "Integrating Social, Marketing, and Loyalty to Deliver Great Customer Experiences." Sundar Swaminathan will speak on "Powering Rich Cross-Channel Customer Experiences with Next-Gen Loyalty Programs." You'll learn best practices from global thought leaders who are producing real results. Learn more about the Conference.

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  • Java Embedded @ JavaOne

    - by sasa
    2012?9?30??10?4?????????????????JavaOne????????????????????????????????Java?????????????????????????????JavaOne???10?3??4??????????????????????????·????????Java Embedded @ JavaOne??????????? JavaOne???????????JavaOne Embedded @ JavaOne??????????????????????????????????????Java SE Embedded?????????????????????????Java??????????????????????????? ????????????Java Embedded @ JavaOne??????9?7???$595?9?28???$795??????$995????????????????????JavaOne??????????????????100??????????

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  • 12/14 IDC Webcast on Insurance Distribution Strategies -- Manage Data and Engage Customers

    - by charles.knapp
    The insurance industry faces unprecedented challenges from new competition, more rigorous regulatory obligations, tighter capital restrictions, and more demanding customers. The winners will be those insurers that can successfully manage complex and disparate data resources to engage successfully with their customers, building trust through outstanding, multi-channel customer service with the insurer and its agents. At the heart of all these issues is the ability of insurers to engage directly with agents and customers using their preferred channels; measure risk and profitability accurately, and quickly to enable swift decision-making; and transform aging IT infrastructure so that the business can drive down costs and protect eroding margins. In this one-hour webcast, moderated by Insurance & Technology Magazine Executive Editor Anthony O'Donnell, you will learn about critical distribution management strategies that work. Join Peter Farley of analyst firm IDC Financial Insights, Scott Mampre of Capgemini, and Srini Venkat of Oracle Insurance to learn ways to maximize improvements to competitiveness, customer service, operating efficiencies - and ultimately profitability and growth. Please join us!

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Going Direct to Consumer in Consumer Goods – Live Webcast April 12

    - by Michael Seback
    Going Direct to Consumer is top of mind with executives in the Consumer Goods (CG) industry today.   Join our live webcast on Thursday, April 12 to learn what CG companies worldwide are thinking as they deploy their direct-to-consumer strategies in an effort to better engage with today’s empowered consumer. Hear Jon Copestake, Chief Consumer Goods Analyst of the Economist Intelligence Unit and Oracle to discuss the findings and industry trends. Some key findings include: Pushing traditional media through new media channels is not enough to reach today’s more plugged in, product-savvy consumer CG companies are experimenting with new ways to establish and enhance direct, two-way relationships with their target consumers across multiple channels Survey respondents and other CG executives see their nascent e-commerce efforts as complimentary to, not competing with, existing retail channels. Register to attend on April 12, 8:00 a.m. PT / 11:00 p.m. ET  

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Webinar: Integrated Sales & Marketing - An Impossible Dream?

    - by charles.knapp
    Are you making the most of the latest B2B marketing thinking? Are your marketing tactics, your outbound email campaigns and your SEO generating enough of the prospects and leads that your sales teams need? Are your sales and marketing functions aligned and working together with optimised results? In this Webinar with MarketingWeek Magazine, find out how: - To ensure your marketers create and deliver consistently effective, and targeted campaigns - You can triple the customer intelligence your marketers gather, ensuring your sales teams are better informed and qualified than ever before - Generate up to 200% growth in lead volume and start measuring marketing effectiveness against increase in sales and size of an average deal - And hear how BPI OnDemand has delivered integrated sales & marketing across industries, with results such as 100% ROI on system cost for Heal's after just one campaign

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • Oracle Sun Java Roadshow - Budapest

    - by peter.nagy
    Még a Sun Magyarország gondozásában, akik korábban is vitték ezen rendezvényeket újabb Java Roadshow esemény lesz. A sok külföldi eloado mellett hazai is lesz. A témák pedig meglehetosen aktuálisak: -Java at Oracle -Java in Embedded (SE, ME) -Java For Business -What is New in Java - Java FX, JDK 7 Szóval tessék jönni és meghallgatni, megvitatni. Logisztika: 2010. Május 20. 08:30 - 16:30 Ramada Plaza Budapest Hotel (1036 Árpád fejedelem útja 94.)

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  • Windows 8 AppFest coming to Bangalore on September 21 - 22, 2012

    - by SanjeevAgarwal
    Date: September 21 - 22, 2012 Venue: Karnataka Trade Promotion Organisation (KTPO), Whitefield Below is the itinerary for appfest: AppFest Invitation Participants will be selected based on their app idea. Choose from any of the existing categories in the Windows Store. We look forward to your ideas! Pre AppFest Webcast Tune in for exciting details about AppFest. Stay Tuned AppFest Mentors Microsoft engineers, programming specialists, trainers, and industry-recognized app developers will be onsite...(read more)

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  • How Do Top Performing High Tech Companies Measure Online Marketing Success?

    - by Charles Knapp
    You might expect a focus on Net Promoter scores, open rates, and click metrics. The real answers from top performers may surprise you. I've been working for a few months with Aberdeen Group and colleagues from IBM and Oracle to survey high technology firms worldwide on best practices in marketing and channel sales effectiveness.  Now, we will share the results of our original customer research in a new white paper and webcast. Register today to learn how leading High Tech companies are increasing their Return on Marketing Investment (ROMI) and growing channel sales revenue. Discover how top performing high tech companies manage and use customer data, measure marketing spend effectiveness, and support internal and channel sales. Learn how best in class high tech companies use enterprise data throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers. Our speakers will be: Peter Ostrow, Research Director - Sales Effectiveness, Aberdeen Group David Lasher, Global Business Services Partner, IBM Jonathan Oomrigar, Vice President, Global High Technology Business Unit, Oracle Reserve your place now! This global webinar is on Tuesday, November 15, 10-11 am PST / 1-2 pm EST / 6-7 GMT / 7-8 CET

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  • Oracle Commerce Best Practices for the Communications Industry

    - by Michael Seback
      In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • 11/15 Webinar: How Top High Tech Companies Grow Channel Revenue and ROMI

    - by Charles Knapp
    See the results of recent Aberdeen research on best practices in sales and marketing effectiveness. Discover how top performing high tech companies manage and use enterprise customer data, measure marketing spend effectiveness, and support internal and channel sales throughout their customer lifecycle -- messaging to leads, selling to prospects, and serving customers. Our speakers will be: Peter Ostrow, Research Director - Sales Effectiveness, Aberdeen Group David Lasher, Global Business Services Partner, IBM Jonathan Oomrigar, Vice President, Global High Technology Business Unit, Oracle Reserve your place now! This global webinar is on Tuesday, November 15, 10-11 am PST / 1-2 pm EST / 6-7 GMT / 7-8 CET

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  • In a state machine, is it a good idea to separate states and transitions?

    - by codablank1
    I have implemented a small state machine in this way (in pseudo code): class Input {} class KeyInput inherits Input { public : enum { Key_A, Key_B, ..., } } class GUIInput inherits Input { public : enum { Button_A, Button_B, ..., } } enum Event { NewGame, Quit, OpenOptions, OpenMenu } class BaseState { String name; Event get_event (Input input); void handle (Event e); //event handling function } class Menu inherits BaseState{...} class InGame inherits BaseState{...} class Options inherits BaseState{...} class StateMachine { public : BaseState get_current_state () { return current_state; } void add_state (String name, BaseState state) { statesMap.insert(name, state);} //raise an exception if state not found BaseState get_state (String name) { return statesMap.find(name); } //raise an exception if state or next_state not found void add_transition (Event event, String state_name, String next_state_name) { BaseState state = get_state(state_name); BaseState next_state = get_state(next_state_name); transitionsMap.insert(pair<event, state>, next_state); } //raise exception if couple not found BaseState get_next_state(Event event, BaseState state) { return transitionsMap.find(pair<event, state>); } void handle(Input input) { Event event = current_state.get_event(input) current_state.handle(event); current_state = get_next_state(event, current_state); } private : BaseState current_state; map<String, BaseState> statesMap; //map of all states in the machine //for each couple event/state, this map stores the next state map<pair<Event, BaseState>, BaseState> transitionsMap; } So, before getting the transition, I need to convert the key input or GUI input to the proper event, given the current state; thus the same key 'W' can launch a new game in the 'Menu' state or moving forward a character in the 'InGame' state; Then I get the next state from the transitionsMap and I update the current state Does this configuration seem valid to you ? Is it a good idea to separate states and transitions ? And I have some kind of trouble to represent a 'null state' or a 'null event'; What initial value can I give to the current state and which one should be returned by get_state if it fails ?

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  • IoT Wearables

    - by Tom Caldecott-Oracle
    A Reprint from The Java Source Blog By Tori Wieldt on Aug 20, 2014 Wearables are a subset of the Internet of Things that has gained a lot of attention. Wearables can monitor your infant's heartrate, open your front door, or warn you when someone's trying to hack your enterprise network. From Devoxx UK to Oracle OpenWorld to Devoxx4kids, everyone seems to be doing something with wearables.  In this video, John McLear introduces the NFC Ring. It can be used to unlock doors, mobile phones, transfer information and link people. The software for developers is open source, so get coding! If you are coming to JavaOne or Oracle OpenWorld, join us for Dress Code 2.0, a wearables meetup. Put on your best wearables gear and come hang out with the Oracle Applications User Experience team and friends at the OTN Lounge. We'll discuss the finer points of use cases, APIs, integrations, UX design, and fashion and style considerations for wearable tech development. There will be gifts for attendees sporting wearable tech, while supplies last. What: Dress Code 2.0: A Wearables Meetup When: Tuesday, 30-September-2014, 4-6 PM Where: OTN Lounge at Oracle OpenWorld IoT - Wearable Resources The IoT Community on Java.net Wearables in the World of Enterprise Applications? Yep. The Paradox of Wearable Technologies Conference: Wearable Sensors and Electronics (Santa Clara, USA) Devoxx4Kids Workshop for Youth: Wearable tech! (Mountain View, USA)

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  • OpenWorld: Our (Road) Maps are Looking Good!

    - by Tony Berk
    Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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  • Postfix message ID originating process?

    - by Anders Braüner Nielsen
    Last night my postfix mail server(Debian Squeeze with dovecot, roundcube, opendkim and spamassassin enabled) started sending out spam from a single domain of mine like these: $cat mail.log|grep D6930B76EA9 Jul 31 23:50:09 myserver postfix/pickup[28675]: D6930B76EA9: uid=65534 from=<[email protected]> Jul 31 23:50:09 myserver postfix/cleanup[27889]: D6930B76EA9: message-id=<[email protected]> Jul 31 23:50:09 myserver postfix/qmgr[7018]: D6930B76EA9: from=<[email protected]>, size=957, nrcpt=1 (queue active) Jul 31 23:50:09 myserver postfix/error[7819]: D6930B76EA9: to=<[email protected]>, relay=none, delay=0.03, delays=0.02/0/0/0, dsn=4.4.2, status=deferred (delivery temporarily suspended: lost connection with mta5.am0.yahoodns.net[66.196.118.33] while sending RCPT TO) The domain in question did not have any accounts enabled but only a catchall alias set through postfixadmin - most emails were send from a specific address I use frequently but some were also sent from bogus addresses. None of the other virtual domains handled by postfix were affected. How can I find out what process was feeding postfix/sendmail or more info on where they originated? As far as I can tell php mail() wasn't used and I've run several open relay tests. I did a little tinkering(removed winbind from the server and ipv6 addresses from main.cf) after the attack and it seems to have subsided but I still have no idea how my server was suddenly sending out spam. Maybe I fixed it - maybe I didn't. Can anyone help figuring out how I was compromised? Anywhere else I should look? I've run Linux Malware Detect on recently changed files but nothing found.

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  • B2B Commerce Best Practice Round Table

    - by Jeri Kelley
    Are you struggling with delivering customers a consistent B2B multi-channel commerce experience? If yes, then you will want to join us for a panel discussion featuring Oracle customers and B2B commerce experts on Thursday, September 27th to learn how leading B2B companies are succeeding in the new age of commerce. Topics of discussion will include: Moving B2B data and content online Multiple site management Mobile platforms Merchandising and personalization Don’t miss this opportunity to learn more about the latest trends, challenges and successes in B2B multi-channel commerce. Learn more and register!

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