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• HP DAT72x6 autoloader

  - by ericmayo

  Hoping someone here has seen this similar issue and can offer soem advise... I have an HP DAT72x6 auto loader tape backup unit. The external kind, here is a link to an owner's manual I found of it. http://www.dectrader.com/docs/set2/emr_na-c00070400-1.pdf I purchased the unit used about 6 months ago. The unit stopped working after 3-4 back-ups, it's used one day a month to do a monthly backup of another system. Suffice it to say the unit gets very little usage. There is an amber light on the front of the unit called the OAR (Operator Attention Required). The manual states to call for service when this light comes on and stays on. I've tried a few things to resolve but none are working. I've tried power cycling, re-securing the SCSI cables at both ends. Unit was used so I didn't pay much ($500) and so I don't want to spend a lot to have it fixed; might as well buy something new one if fixing this is going to cost more than $100-$150 bucks. I'm curious to see if anyone here has been around these devices or possibly is an HP repair person that can give me some things to try to resolve. The manual states that a solid amber OAR light indicates a hardware failure. When I power cycle the unit I see one of two scenarios so far. The unit powers up, shows self test in the LCD, then LCD changes to show all possible images and the OAR light comes on. The unit powers up, LCD is completely blank, the green lights go through some sort of process of going on and off and later the amber OAR light comes on and stays on. If it's a simple misalignment issue, I may be able to fix myself but not knowing what could cause the OAR light to come on gives me no where to even start. Google around gave no help either. I hoping someone here has experience with this and can help or point me in the right direction. Also, I don't have the HP Diagnostic tools mentioned in many manuals. The unit is connected to a Linux box. The 3-4 backups I've done with it so far have had no issues. We run amanda backup. Before this incident the unit was backing up and reading tapes fine. Thanks for any help or suggestions.

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• Cannot Access Web Interface on HP 2510G

  - by Stephen

  I am currently setting up a new infrastructure with HP 2510s as edge switches and an HP E5406 as the main switch. I also have a DHCP and DNS server running on the same network. When i first set up one of my 2510 switches, I gave it a static IP through the console and then went to the web interface to continue my configuration. Later, I realized that I assigned it the wrong IP address, so i went through the web interface and changed the IP address to the correct one. Now, I can't access the web interface. I can telnet to the switch on the new IP address, but the web interface will not load. If I switch from static IP to DHCP, it loads the web interface. Any ideas on what could be causing the web server in the 2510 not to load with the new static IP address?

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• HP ML115 with P400 Smart Array Controller

  - by John

  Hi, I have a HP ML115 server I have installed a HP P400 Smart Array Controller card, I also have 4 x 1TB Samsung Hard drives. I'm unable to get the the controller to detect the hard drives, I have changed the drives to SATA 1.5G without luck, I have also tried connecting a single 80GB Maxtor drive without luck The controller shows up just after boot and tries to initialize, The controller does not show up in the POST prompt, although I can see the controller when booting off a ACU CD THe controller firmware is a little old v4.12 but I have no way to update it. Any ideas on how I can get this going?

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• Restoring factory image of HP Laptop

  - by Ahmed

  I use a HP G62. I am unable to use my recovery disk to restore to factory settings. I had no problems earlier until I created an additional partition which I hear might have changed my hard disk to dynamic. How do I get back to 'normal'? I don't mind formatting the disk. I just want my factory OS back. .............. i get an error message at about 69 percent telling me that the restoration process failed. I'm using the factory image disks i created using the hp recovery manager. I have tried formating the hard drive clean and then restoring woth the cd, it didn't work. I was always able to restore before i created that partition.

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• HP 1210 Scan Button does nothing.

  - by Jack M.

  I have an HP 1210 all-in-one nightmare of a printer which has decided not to listen to the scan button anymore. I've dug into it, and see in the properties of the scanner in Windows XP that it says "No applications are registered for this event" under what to do when the Scan button is pressed. I've tried re-installing the HP software, didn't help. Updated the drivers off the website, and downgraded them to the ones on the CD, neither had an effect. Is there any way to tell Windows to just open the Scan/Cammera wizard when I press the Scan button on the printer? Windows XP SP3, if that matters.

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• HP Envy 14, Ubuntu 10.10 and trouble with the graphics cards

  - by Carsten Gehling

  A few days ago I bought a HP Envy 14, containing 2 graphics card: An integrated Intel graphics card, and an ATI HD 5650. I've installed Ubuntu 10.10 32-bit on the machine. Most things work fine out of the box, but the graphics cards are giving me trouble. When booting, I get the message "failed to get i915 symbols, graphics turbo disabled". Then the screen blanks out during the remaining boot period. I am able to get the display working by changing to one of the consoles, then closing and opening the laptop's lid. It seems that Ubuntu gets confused about which card to use. I've read here: http://www.andreas-demmer.de/en/2010/07/18/testbericht-linux-auf-dem-hp-envy-14 that I should be able to turn off one the cards by echoing keywords into /sys/kernel/debug/vgaswitcheroo/switch, but that path is not available on my system. The BIOS does not have any methods to switch of the ATI card. Help anyone? /Carsten

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• HP Photosmart 7450 Prints Noise On Windows 7 Pro 64-bit

  - by David Mackintosh

  I have received a working (in its last location) HP Photosmart 7450 printer. I connected it up to my Windows 7 Pro 64-bit workstation, and the driver was (apparently) installed. The problem is that whenever I try to print from it -- test page, text from notepad, picture, whatever -- it spins through a half dozen sheets of paper, some of which have fractions of text on them, but most of which are either blank or have line noise printed on them. Noise similar to what was printed out on ye olde laserjet printers when the postscript interpreter failed. HP's web site only has a "use the included driver in Windows 7, be happy" instruction. The driver has been removed and added several times. The printer was previously attached to a XP Home computer and worked correctly without incident. Does anyone have any ideas for troubleshooting before I drop this printer in the river?

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• Convert RAID-0 to RAID-1 on HP ML350G6 with P410i zero memory

  - by JLe

  I have an HP ML350 G6 with a P410i zero memory RAID controller. As far as I can understand that means I can't expand a current single drive "RAID-0" configuration to a RAID-1 using the HP Offline ACU without installing memory and BBWC. Is that correct? What makes me think about this is the fact that expanding RAID-0 to RAID-1 should be pretty similar to replacing a failed drive in an already existing RAID-1? So then why can't I expand without memory and BBWC? Is my best option otherwise to (i) use Ghost to capture the disk, create a new RAID-1 with the existing drive and a new one or (ii) buy memory+BBWC and do it online? Thanks

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• HP CM2320 Printer crashes windows 2003 spooler in TS/Citrix

  - by Stephane

  Hello, I'm having a very annoying issue with an HP printer (CM2320): all of a sudden, any user who has that printer installed locally as default printer would crash any Windows 2003 terminal services or Citrix server (XenApp PS 4.5) as soon as he connect, causing the session to hang and other users to be unable to connect to the server. To restore functionality, an administrator has to connect to the server's console session and acknowledge the error message about spoolsv.exe having crashed with an AV. I tried downloading the latest drivers from HP (an adventure worthy of Lara Croft in itself) and install it on all servers but that didn't seem to have helped the situation: the spooler is still crashing. Anyone has a suggestion about what I could do about this ?

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• HP DL370 G6 expansion

  - by user72185

  Hi, we are running a HP DL370 server with 6 x 300 gb disks on RAID 5. Due to a Windows update causing our server to fail recently, we couldn't access the data. I now want to separate the data from the OS (Windows server 2008 r2) so that if anything like that happens again, we can route everyone through a separate server. I have seen these HP storageworks enclosures (msa70) and have a couple of questions: Can I just take out our 2.5 inch 10k SAS drives, install them in the new Storageworks NAS and hey presto we would be up and running? If I wanted to then add another drive (I think there are 25 bays), can I just insert a blank but identical drive and the RAID 5 would dynamically expand to incorporate the new drive. Many thanks Adrian

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• Alternatives for HP ProtectTools on EliteBook 2530p

  - by AlexDuggleby

  Hi, I'd like to use the HP fingerprint sensor on my Elitebook 2530p. The system is a fresh Win7 Enterprise 64-bit and we are looking for an alternative to the HP ProtectTools Security Suite, which seems a bit bloated. We have tried the UPEK ProtectorSuite (both WBF and stand-alone edition) and they say they can't find the fingerprint device. The device shows up in device manager, in the BioMetric system configuration I have enabled logon to Windows and Domain credentials. Are there any other fingerprint login software (free or commercial) that you can recommend. Thanks in advance, Alex

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• HP Pavilion dv6000 QuickPlay power on

  - by user22559

  Hello I have a question for HP Pavilion dv6000 owners. If your laptop is powered down, and you press the QuickPlay button or the DVD button (NOT the power button), does the laptop start up? More info: I am asking this because I have got a hold of a broken HP dv6000. If I power it up, the power light lights up, and then the laptop powers down. It seems to be because of a broken motherboard. But the laptop does the same thing if you press the QuickPlay or DVD buttons, and I want to know if that's supposed to happen, or if it's something else that is wrong.

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• Brightness Controls not working on HP Dm3t

  - by Karim

  i have an HP dm3t notebook which normally comes with windows 7. after some time i figured out how to install Windows XP on it. but now i am facing a problem that the brightess controls dont work so i am unable to change the brightess. the strange thing is that all the other buttons (sound volume, mute, sleep , etc... ) works but not the 2 brightess controls. i already downloaded the "HP Quick Launch Buttons" so i am asking about suggesitions how can i enable these two buttons in windows XP or even if i can change the brightess using some kind of software. thanks

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• HP ML150 G6 upgrading RAM/CPU beyond specs?

  - by Morten Green Hermansen

  I am being told that some limits on some HP servers can be crossed. Do any of you have any experience with that? A ML150/G6 is limited to 48GB RAM but I have been talking to a German company that guaranties me that this server will be able to be upgraded to 384GB RAM (using 32GB memory modules and 2 CPUs) http://www.compuram.de/en/memory,HP+%28-Compaq%29,Server,Proliant,ML150+G6.htm Can this really be true? The server that I have is using E5504 CPUs but will I be able to upgrade to any CPU that is using a LGA1366 socket? All from a low wattage L5640 all the way to the 6 core, high wattage versions like an X5650? (If cooling and power is adequate ofcause). Is there any limitation with powerregulators and chipset (Intel 5500). I am looking forward to any reply. Thanks in advance and best regards, - Morten Green Hermansen, Fanitas

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• Brightness Controls not working on HP Dm3t

  - by Karim

  i have an HP dm3t notebook which normally comes with windows 7. after some time i figured out how to install Windows XP on it. but now i am facing a problem that the brightess controls dont work so i am unable to change the brightess. the strange thing is that all the other buttons (sound volume, mute, sleep , etc... ) works but not the 2 brightess controls. i already downloaded the "HP Quick Launch Buttons" so i am asking about suggesitions how can i enable these two buttons in windows XP or even if i can change the brightess using some kind of software. thanks

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• How to make a drive partition and install Windows on it from an HP install disc

  - by Zohaib

  I bought a new HP DV6-S190SE, and I want to make multiple partitions on the hard drive. I went to HP's site and discussed with them using online chat. They said that this is not useful to make more than one partition, as when you recover your windows after some time it will erase/delete all files including new partitions, so this would not be very usefull for you. Now, if there is there any way to get rid of the existing structure and install Windows only on the C drive? First of all, how do I partition the harddrive?

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• HP 4530s: Fan is Always On even When Laptop/CPU is Idle

  - by tolitius

  Just bought an HP 4530s from newegg. Laptop is great, but.. The FAN is always on. I did some googling, found it is a known problem, but no easily googlable solution. Tried to: Update BIOS to the latest Disable "CPU fan always on when plugged in" BIOS setting Installed Windows 7 Home (came with), Live CDed Ubuntu, Windows XP Spent 2 hours with horrible HP support Some other things that I can't already recall = spent too much time on it Laptop is not refundable (learned it the hard way, after the fact, by looking at the NEWEGG clever policy that is hidden in "details") I would really appreciate a workable solution / workaround / hack. The laptop is for my friend who will most likely be running Windows XP/7.

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• HP Pavilion dv3 volume control display driver on Windows 7

  - by Farinha

  I've recently bought an HP Pavilion dv3-2150ep and I'm having a hard time getting the volume control display to work as expected. The control is a back-lit touch-sensitive bar above the keyboard. Now the buttons to turn the volume up and down actually do it, but the lightning is not changing at all. The mute button does change color when toggled. I'm not sure if I'm missing any drivers here (I've installed all of those on the HP support page that seem to have something to do with sound and/or display) or if I have to activate this somewhere. Any ideas?

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• HP C4400 is paper out

  - by borges

  I have a HP C4400 printer and it claims to be out of paper (which is not true) and don't even try to pull the paper. I have already followed these instructions with no success: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&cc=us&lc=en&dlc=en&product=3418705 Two strange things: I used the printer successfully minutes before this problem. It prints its test page successfully (by pressing the cancel and color buttons simultaneously). How can I fix this problem? PS: Sorry about the creepy english.

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• HP DL380 using HP NC522SFP NIC shows supported link modes: not reported

  - by MikeS

  When using ethtool on this NIC, the supported link modes show "not reported". Any idea why this is the case? Settings for eth0: Supported ports: [ FIBRE ] Supported link modes: Not reported Supported pause frame use: Symmetric Supports auto-negotiation: No Advertised link modes: Not reported Advertised pause frame use: No Advertised auto-negotiation: No Speed: 10000Mb/s Duplex: Full Port: FIBRE PHYAD: 1 Transceiver: external Auto-negotiation: off Supports Wake-on: g Wake-on: g Current message level: 0x00002000 (8192) hw Link detected: yes

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• Intel Core i7 QuadCore on HP Pavilion dv7 Overheating Issues

  - by kellax

  I bought a brand new HP notebook: HP Pavilion dv7-6b21em BeatsAudio edition. The notebook is about 2 months old and has pretty nasty overheating problem. I mainly use it for development however i do play some games. The disturbing thing is that the computer is loud on pretty simple tasks. Here are the specs: CPU: Intel Core i7-2670QM QuadCore ( 8 threads ) @ 2.20 GHz RAM: ( 8GB ) 2x 4GB @ 1066 HDD: 1TB 7200 GPU: ATI Radeon HD 6770M 1GB Dedicated DDR OS: Windows 7 64bit Enterprise I have an external monitor runing on VGA port an 22' Samsung SyncMaster S24B300 CPU Heat Statistics Platform: rPGA 988B (Socket G2) Frequency: cca. 3000 Mhz VID: 1.1809 - 1.2059 v Revision: D2 CPUID: 0x206A7 TDP: 45.0 Wats, Lithographu: 32 nm Heat: Tj. Max: 100*C, Power 4.5 - 5.9 Wats Core #0: 63*C Load on all is about 0 to 2% Core #1: 65*C Core #2: 66*C Core #3: 67*C I opened the notebook the fan is working fine there is no dust but still right now the fan is pretty loud even tho all i have open is FireFox. When i run a game the heat jumps to whopping 90-97*C. It has not shut down due to overheating yet but the loud fan is pretty annoying considering I'm not really doing anything stressfull. Is there anything i can do to fix this is it maybe a BIOS issue ? I have all drivers updated tho to the latest. I have very few background processes running consuming bare 2GB of RAM and about 2% of CPU. I had it serviced they said there is nothing wrong with it. But i feel that a Notebook that costs 1.2k Euros cant be like this.

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• Virtual Win XP Mode stopped HP LJ Pro M1212nf MFP printing in Win 7 Pro

  - by Dee

  Virtual Win XP Mode stopped HP LJ Pro M1212nf MFP printing in Win 7 Pro: I am running Windows 7 Pro with Virtual Windows XP Mode. My printer is HP LaserJet Pro M1212nf MFP attached directly to a USB port of the computer. This printer was working fine in Windows 7, until I tried to attach the printer to the Virtual Windows XP Mode in order to load the printer driver in the Virtual Windows XP Mode. At that point, the printer disappeared from the list of USB devices on the toolbar at the top of the window of the Virtual Windows XP Mode. After installing the printer driver in the Virtual Windows XP Mode, the printer did not work in that mode and also no longer worked in Windows 7. In Windows 7 and in the Virtual Windows XP Mode, print files are sent to the print queue, but are never printed. In Windows 7, the print queue states that the printer is offline. In the Virtual Windows XP Mode, the printer can be toggled from "Print Offline" to "Print Online", but no print files are ever printed from the print queue. The printer acts as though it is no longer connected to the computer, even though it is still physically connected to the USB port of the computer. How can I get the printer to work again in Windows 7? (At this point, I am no longer interested in using the Virtual Windows XP Mode.) I have tried a large number of things to find and fix the printer problem, but have had no success. Device Manager cannot see the printer even though it is physically connected via USB port (have tried different USB ports) to the computer. Restoring Win 7 and Virtual Win XP Mode to times before the problem does not fix the problem. How can I get the computer to see the printer, so that I can print again in Win 7?

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• HP c6180 driver refuses to install - "must reboot to continue delete files and continue install" loo

  - by Aszurom

  User called me last night, can't get HP drivers to install for printer. 500 meg download for latest c6180 driver. PC says "computer must be restarted to delete some files, then setup will continue." and it won't pass that point. (that's not exact phrasing of the error, and I'm not on the system now) Target machine is XP SP2. I upgraded to SP3. Fully patched. Ran malwarebytes, spybot, hijack this and turned off all startup entries. I noted that windows update also failed on optional printer driver updates for other printers installed on the machine. Went to printer server properties, removed all print drivers from system, deleted all printer ports. Made sure no services were marked disabled. After 5 hours of fighting this I started to get desperate, and uninstalled anything that referenced HP in the machine at all. Still no cure. I'm 6 hours into this and completely stumped. Google returns nothing applicable except unanswered requests for help on same topic.

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• UPS with a HP Proliant server

  - by Groo

  We placed a EATON Ellipse Max 1500 (900W) as the UPS for our HP Proliant ML350 G6. Upon first power failure (actually we only moved the UPS' input plug to a different socket), server immediatelly turned off, and the Health LED turned red and started blinking. UPS was in operation for about a week before that, with battery fully charged to 100%. Since our server's hot-plug supply is 460W, we are pretty sure we haven't overloaded it, the server was completely idle at that time (no web or win apps running except Windows Server core services). Then we tried to do the same with a different, no-name older PC (Core 2 Duo, 2Gb RAM) with a generic power supply (not sure what the power is) and it continued working when we pulled the plug out. UPS load was less than 15% (measured in the provided Eaton utility). We measured the UPS' output voltage using a smart oscilloscope and the THD of the UPS output waveform turned out to be 40%. Did you have similar experiences? Could this be a faulty UPS? Or a faulty power supply? Or some HP sensors configured to trigger too strictly? I wouldn't like replacing this UPS with the same brand, to get same results. [Edit] I also tried to do this while the server is turned off. While the UPS is working on battery, server will not start - as soon as I press the power button, Health LED starts blinking red.

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• Formatting an HP ProLiant dl380 G4

  - by i.h4d35

  I have an old HP ProLiant dl380 G4 server whose hard disk needs to be formatted. Unfortunately, I cannot seem to do so. For one, it doesn't seem to be detecting any Hard Drives attached to the Server. The Hard Disks show up in the Ctrl+A option (SCSI Configuration Utility). Also, while inserting the SmartStart CD (7.01 or 7.04), it shows a message that no logical drives are found and there aren't any options to create one. Alternately I've tried slipstreaming the SCSI Driver into the OS but that doesn't seem to be helping. Also, I have a USB Floppy drive (for the SCSI driver) but that doesn't seem to be detected. Also, directly installing the OS (MS Server 2003 Standard Edition) obviously doesn't work (shows no hard disk found) Could anyone please advise as to what other needs to be done to format my server? Also please tell me what are the possible errors/mistakes which've been made so that I can learn from them. I went through some questions here on ServerFault and the HP guides here but they weren't of much help to a n00b like me. Thanks in Advance.

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