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• Restarting or stopping apache results in waiting forever

  - by steko

  I have two simple WSGI apps running on top of mod_wsgi and apache2 on a test development server. There is no mod_python on this machine. The WSGI configuration is as follows WSGIDaemonProcess tops stack-size=524288 maximum-requests=5 WSGIScriptAlias /tops /home/ubuntu/tops-cloud/tops.wsgi <Directory /home/ubuntu/tops-cloud> WSGIProcessGroup tops WSGIApplicationGroup %{GLOBAL} Order deny,allow Allow from all </Directory> WSGIDaemonProcess flaskal maximum-requests=5 WSGIScriptAlias /c14 /home/ubuntu/c14/flaskal/flaskal.wsgi <Directory /home/ubuntu/c14/flaskal> WSGIProcessGroup flaskal WSGIApplicationGroup %{GLOBAL} Order deny,allow Allow from all </Directory> If I make changes to the app, I need to restart the web server, so I would expect that a simple sudo service apache2 restart does what I need. Same goes for any changes to the config (e.g. number of maximum requests, etc). Instead, it never ends "waiting", like this: $ sudo service apache2 restart * Restarting web server apache2 ... waiting .................................................. until I just do CTRL-C. At that point, the only way to resume a working server is to kill the process and restart it, not very convenient. The same happens with the stop command. The error logs at the "debug" level show the following lines after a failed restart [Wed Nov 14 21:55:19 2012] [notice] caught SIGTERM, shutting down [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Shutdown requested 'tops'. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Stopping process 'tops'. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Destroying interpreters. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Cleanup interpreter ''. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Terminating Python. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Shutdown requested 'flaskal'. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Stopping process 'flaskal'. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Destroying interpreters. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Cleanup interpreter ''. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Terminating Python. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=8920): Python has shutdown. [Wed Nov 14 21:55:19 2012] [info] mod_wsgi (pid=9047): Python has shutdown. If I then try to restart again (with the process still running), I get the following error: * Restarting web server apache2 (98)Address already in use: make_sock: could not bind to address 0.0.0.0:80 no listening sockets available, shutting down Unable to open logs Action 'start' failed. The Apache error log may have more information. Unfortunately the Apache error log doesn't have anything. When apache2 is running properly, both apps work without any problem.

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• How to prevent dual booted OSes from damaging each other?

  - by user1252434

  For better compatibility and performance in games I'm thinking about installing Windows additionally to Linux. I have security concerns about this, though. Note: "Windows" in the remaining text includes not only the OS but also any software running on it. Regardless of whether it comes included or is additionally installed, whether it is started intentionally or unintentionally (virus, malware). Is there an easy way to achieve the following requirements: Windows MUST NOT be able to kill my linux partition or my data disk neither single files (virus infection) nor overwriting the whole disk Windows MUST NOT be able to read data disk (- extra protection against spyware) Linux may or may not have access to the windows partition both Linux and Windows should have full access to the graphics card this rules out desktop VM solutions for gaming I want the manufacturer's windows graphics card driver Regarding Windows to be unable to destroy my linux install: this is not just the usual paranoia, that has happened to me in the past. So I don't accept "no ext4 driver" as an argument. Once bitten, twice shy. And even if destruction targeted at specific (linux) files is nearly impossible, there should be no way to shred the whole partition. I may accept the risk of malware breaking out of a barrier (e.g. VM) around the whole windows box, though. Currently I have a system disk (SSD) and a data disk (HDD), both SATA. I expect I have to add another disk. If i don't: even better. My CPU is a Intel Core i5, with VT-x and VT-d available, though untested. Ideas I've had so far: deactivate or hide other HDs until reboot at low level possible? can the boot loader (grub) do this for me? tiny VM layer: load windows in a VM that provides access to almost all hardware, except the HDs any ready made software solution for this? Preferably free. as I said: the main problem seems to be to provide full access to the graphics card hardware switch to cut power to disks commercial products expensive and lots of warnings against cheap home built solutions preferably all three hard disks with one switch (one push) mobile racks - won't wear of daily swapping be a problem?

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• vmdk to live cd - VMware vmxnet virtual NIC driver Kernel panic

  - by ronalchn

  Task I am trying to convert a virtual machine to a live CD. Specifically, the virtual machine I am trying to convert is the IOI 2013 Competition Environment. In this task, I am aided by a guide Converting a virtual disk image: VDI or VMDK to an ISO you can distribute. Symptoms However, after getting through all the instructions, the live CD causes a kernel panic on boot on bare metal. In particular, the screen shows: [0.737348] cdrom: Uniform CD-ROM driver Revision: 3.20 [0.737503] sr 3:0:0:0: >Attached scsi CD-ROM sr0 [0.737638] sr 3:0:0:0: >Attached scsi generic sg2 type 5 [0.737771] Freeing unused kernel memory: 756k freed [0.738093] Write protecting the kernel text: 5960k [0.738155] Write protecting the kernel read-only data: 2424k [0.738224] NX-protecting the kernel data: 4280k Loading, please wait... [0.752252] udevd[100]: starting version 175 [0.768708] VMware vmxnet3 virtual NIC driver - version 1.1.29.0-k-NAPI [0.781204] VMware PVSCSI driver - version 1.0.2.0-k [0.789555] VMware vmxnet virtual NIC driver [0.799356] Kernel panic - not syncing: Attempted to kill init! exitcode=0x00000200 [0.799356] [0.799472] Pid: 1, comm: init Tainted: G 0 3.5.0-17-generic #28-Ubuntu [0.799549] Call Trace: [0.799603] [<c15bf0ec>] panic+0x81/0x17b [0.799654] [<c104a6a5>] do_exit+0x745/0x7a0 [0.799707] [<c104a9a4>] do_group_exit+0x34/0xa0 [0.799760] [<c104aa28>] sys_exit_group+0x18/0x20 [0.799813] [<c15cff5f>] sysenter_do_call+0x12/0x28 Possible problem I suspect that the problem is the VMware vmxnet virtual NIC driver - however, I do not know how I can uninstall it, and possibly install one for a bare metal machine. If anyone knows which packages needs installing/uninstalling at the .rootfs/ chroot directory stage, please let me know. Details on procedure Do note that after importing the .ova file into Virtualbox, the virtual machine is stored as a .vmdk file already, and not a .vdi file. I would like to point out some results of the procedure followed in case of any questions. This is after extracting the filesystem from the .raw file to the .rootfs/ directory mentioned in the blog. I changed the filesystem table as mentioned in the blog, then looked at the possible "kernel optimized for virtualization". However, I found that linux-image-generic was already installed. Also, when running the command dpkg-query --showformat='${Package}\n' -W 'vmware-tools*' (or dpkg-query --showformat='${Package}\n' -W '*-virtual'), no packages were found. Thus, I did not find any virtualization specific packages. I proceeded to generate the iso following the steps in the blog, and burned it to a DVD.

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• Remote Debian System Preventing Logon

  - by choobablue

  I have a dozen or so single board computers on a network running Debian (squeeze) and access them via ssh (ssh server is dropbear). To give an idea of the hardware of these computers they're 1.2 GHz x86 processors, 1GB of RAM and 4GB flash drives formatted as ext2 (I avoided ext3 to prevent the added flash write stress from journaling), there is also a swap partition on the drive. Normally the setup I'm using works great and I can access all the computers. Every once in a while one will prevent access. What happens is I try to connect via ssh (putty) and it gives me the login prompt, I enter the username and password and it responds 'Access Denied' and it will also refuse any public key in ~/.ssh/authorized_keys. The credentials are correct as they worked previously. The computer responds to pings and putty recognizes the server public key, which implies to me the system is still running. Restarting the server fixes the problem and I can log in again. (I tried a temporary fix of putting shutdown -r now in the root crontab but this doesn't seem to reliably be run once the hang happens) Once I restart however there doesn't seem to be any information in any of the system logs to indicate what happened, the logs are simply empty for that time period, as if the system had crashed. There is some custom software running on the system which appears to stop working (which is why I wanted to ssh to begin with). I'm assuming that this program is the source of the problems but I'm unsure of how it would cause it and how to debug what is happening. The most likely explanation I can think of is that there is a memory leak in the other program that then prevents dropbear from spawning a new login shell (and crontab from executing shutdown) as there is not enough free memory. But looking at memory usage of the other (working) computers there doesn't seem to be any meaningful increase in memory to indicate a leak (unless it's a very big, fast acting and rare leak). I would think that when the OS ran out of memory it would restart the system or kill processes (the Linux kernel restarts right?). The other thing I wonder about is if the fact that they are running off a flash drive could have some effect, especially the swap partition (which I think I should remove to prevent wear of the flash), but the flash drives are young (~1 month) and I don't think that wear would be a factor yet. Does anybody have an idea of what could cause these symptoms, if it could be done by a memory leak, or something else I haven't thought of. And does anybody know of a method to try to debug the problem and find out more information about what's going wrong?

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• Try a sample: Using the counter predicate for event sampling

  - by extended_events

  Extended Events offers a rich filtering mechanism, called predicates, that allows you to reduce the number of events you collect by specifying criteria that will be applied during event collection. (You can find more information about predicates in Using SQL Server 2008 Extended Events (by Jonathan Kehayias)) By evaluating predicates early in the event firing sequence we can reduce the performance impact of collecting events by stopping event collection when the criteria are not met. You can specify predicates on both event fields and on a special object called a predicate source. Predicate sources are similar to action in that they typically are related to some type of global information available from the server. You will find that many of the actions available in Extended Events have equivalent predicate sources, but actions and predicates sources are not the same thing. Applying predicates, whether on a field or predicate source, is very similar to what you are used to in T-SQL in terms of how they work; you pick some field/source and compare it to a value, for example, session_id = 52. There is one predicate source that merits special attention though, not just for its special use, but for how the order of predicate evaluation impacts the behavior you see. I’m referring to the counter predicate source. The counter predicate source gives you a way to sample a subset of events that otherwise meet the criteria of the predicate; for example you could collect every other event, or only every tenth event. Simple CountingThe counter predicate source works by creating an in memory counter that increments every time the predicate statement is evaluated. Here is a simple example with my favorite event, sql_statement_completed, that only collects the second statement that is run. (OK, that’s not much of a sample, but this is for demonstration purposes. Here is the session definition: CREATE EVENT SESSION counter_test ON SERVERADD EVENT sqlserver.sql_statement_completed    (ACTION (sqlserver.sql_text)    WHERE package0.counter = 2)ADD TARGET package0.ring_bufferWITH (MAX_DISPATCH_LATENCY = 1 SECONDS) You can find general information about the session DDL syntax in BOL and from Pedro’s post Introduction to Extended Events. The important part here is the WHERE statement that defines that I only what the event where package0.count = 2; in other words, only the second instance of the event. Notice that I need to provide the package name along with the predicate source. You don’t need to provide the package name if you’re using event fields, only for predicate sources. Let’s say I run the following test queries: -- Run three statements to test the sessionSELECT 'This is the first statement'GOSELECT 'This is the second statement'GOSELECT 'This is the third statement';GO Once you return the event data from the ring buffer and parse the XML (see my earlier post on reading event data) you should see something like this: event_name sql_text sql_statement_completed SELECT ‘This is the second statement’ You can see that only the second statement from the test was actually collected. (Feel free to try this yourself. Check out what happens if you remove the WHERE statement from your session. Go ahead, I’ll wait.) Percentage Sampling OK, so that wasn’t particularly interesting, but you can probably see that this could be interesting, for example, lets say I need a 25% sample of the statements executed on my server for some type of QA analysis, that might be more interesting than just the second statement. All comparisons of predicates are handled using an object called a predicate comparator; the simple comparisons such as equals, greater than, etc. are mapped to the common mathematical symbols you know and love (eg. = and >), but to do the less common comparisons you will need to use the predicate comparators directly. You would probably look to the MOD operation to do this type sampling; we would too, but we don’t call it MOD, we call it divides_by_uint64. This comparator evaluates whether one number is divisible by another with no remainder. The general syntax for using a predicate comparator is pred_comp(field, value), field is always first and value is always second. So lets take a look at how the session changes to answer our new question of 25% sampling: CREATE EVENT SESSION counter_test_25 ON SERVERADD EVENT sqlserver.sql_statement_completed    (ACTION (sqlserver.sql_text)    WHERE package0.divides_by_uint64(package0.counter,4))ADD TARGET package0.ring_bufferWITH (MAX_DISPATCH_LATENCY = 1 SECONDS)GO Here I’ve replaced the simple equivalency check with the divides_by_uint64 comparator to check if the counter is evenly divisible by 4, which gives us back every fourth record. I’ll leave it as an exercise for the reader to test this session. Why order matters I indicated at the start of this post that order matters when it comes to the counter predicate – it does. Like most other predicate systems, Extended Events evaluates the predicate statement from left to right; as soon as the predicate statement is proven false we abandon evaluation of the remainder of the statement. The counter predicate source is only incremented when it is evaluated so whether or not the counter is incremented will depend on where it is in the predicate statement and whether a previous criteria made the predicate false or not. Here is a generic example: Pred1: (WHERE statement_1 AND package0.counter = 2)Pred2: (WHERE package0.counter = 2 AND statement_1) Let’s say I cause a number of events as follows and examine what happens to the counter predicate source. Iteration Statement Pred1 Counter Pred2 Counter A Not statement_1 0 1 B statement_1 1 2 C Not statement_1 1 3 D statement_1 2 4 As you can see, in the case of Pred1, statement_1 is evaluated first, when it fails (A & C) predicate evaluation is stopped and the counter is not incremented. With Pred2 the counter is evaluated first, so it is incremented on every iteration of the event and the remaining parts of the predicate are then evaluated. In this example, Pred1 would return an event for D while Pred2 would return an event for B. But wait, there is an interesting side-effect here; consider Pred2 if I had run my statements in the following order: Not statement_1 Not statement_1 statement_1 statement_1 In this case I would never get an event back from the system because the point at which counter=2, the rest of the predicate evaluates as false so the event is not returned. If you’re using the counter target for sampling and you’re not getting the expected events, or any events, check the order of the predicate criteria. As a general rule I’d suggest that the counter criteria should be the last element of your predicate statement since that will assure that your sampling rate will apply to the set of event records defined by the rest of your predicate. Aside: I’m interested in hearing about uses for putting the counter predicate criteria earlier in the predicate statement. If you have one, post it in a comment to share with the class. - Mike Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Pet Peeves with the Windows Phone 7 Marketplace

  - by Bil Simser

  Have you ever noticed how something things just gnaw at your very being. This is the case with the WP7 marketplace, the Zune software, and the things that drive me batshit crazy with a side of fries. To go. I wanted to share. XBox Live is Not the Centre of the Universe Okay, it’s fine that the Zune software has an XBox live tag for games so can see them clearly but do we really need to have it shoved down our throats. On every click? Click on Games in the marketplace: The first thing that it defaults to on the filters on the right is XBox Live: Okay. Fine. However if you change it (say to Paid) then click onto a title when you come back from that title is the filter still set to Paid? No. It’s back to XBox Live again. Really? Give us a break. If you change to any filter on any other genre then click on the selected title, it doesn’t revert back to anything. It stays on the selection you picked. Let’s be fair here. The Games genre should behave just like every other one. If I pick Paid then when I come back to the list please remember that. Double Dipping On the subject of XBox Live titles, Microsoft (and developers who have an agreement with Microsoft to produce Live titles, which generally rules out indie game developers) is double dipping with regards to exposure of their titles. Here’s the Puzzle and Trivia Game section on the Marketplace for XBox Live titles: And here’s the same category filtered on Paid titles: See the problem? Two indie titles while the rest are XBox Live ones. So while XBL has it’s filter, they also get to showcase their wares in the Paid and Free filters as well. If you’re going to have an XBox Live filter then use it and stop pushing down indie titles until they’re off the screen (on some genres this is already the case). Free and Paid titles should be just that and not include XBox Live ones. If you’re really stoked that people can’t find the Free XBox Live titles vs. the paid ones, then create a Free XBox Live filter and a Paid XBox Live filter. I don’t think we would mind much. Whose Trial is it Anyways? You might notice apps in the marketplace with titles like “My Fart App Professional Lite” or “Silicon Lamb Spleen Builder Free”. When you submit and app to the marketplace it can either be free or paid. If it’s a paid app you also have the option to submit it with Trial capabilities. It’s up to you to decide what you offer in the trial version but trial versions can be purchased from within the app so after someone trys out your app (for free) and wants to unlock the Super Secret Obama Spy Ring Level, they can just go to the marketplace from your app (if you built that functionality in) and upgrade to the paid version. However it creates a rift of sorts when it comes to visibility. Some developers go the route of the paid app with a trial version, others decide to submit *two* apps instead of one. One app is the “Free” or “Lite” verions and the other is the paid version. Why go to the hassle of submitting two apps when you can just create a trial version in the same app? Again, visibility. There’s no way to tell Paid apps with Trial versions and ones without (it’s an option, you don’t have to provide trial versions, although I think it’s a good idea). However there is a way to see the Free apps from the Paid ones so some submit the two apps and have the Free version have links to buy the paid one (again through the Marketplace tasks in the API). What we as developers need for visibility is a new filter. Trial. That’s it. It would simply filter on Paid apps that have trial capabilities and surface up those apps just like the free ones. If Microsoft added this filter to the marketplace, it would eliminate the need for people to submit their “Free” and “Lite” versions and make it easier for the developer not to have to maintain two systems. I mean, is it really that hard? Can’t be any more difficult than the XBox Live Filter that’s already there. Location is Everything The last thing on my bucket list is about location. When I launch Zune I’m running in my native location setting, Canada. What’s great is that I navigate to the Travel Tools section where I have one of my apps and behold the splendour that I see: There are my apps in the number 1 and number 4 slot for top selling in that category. I show it to my wife to make up for the sleepless nights writing this stuff and we dance around and celebrate. Then I change my location on my operation system to United States and re-launch Zune. WTF? My flight app has slipped to the 10th spot (I’m only showing 4 across here out of the 7 in Zune) and my border check app that was #1 is now in the 32nd spot! End of celebration. Not only is relevance being looked at here, I value the comments people make on may apps as do most developers. I want to respond to them and show them that I’m listening. The next version of my border app will provide multiple camera angles. However when I’m running in my native Canada location, I only see two reviews. Changing over to United States I see fourteen! While there are tools out there to provide with you a unified view, I shouldn’t have to rely on them. My own Zune desktop software should allow me to see everything. I realize that some developers will submit an app and only target it for some locations and that’s their choice. However I shouldn’t have to jump through hoops to see what apps are ahead of mine, or see people comments and ratings. Another proposal. Either unify the marketplace (i.e. when I’m looking at it show me everything combined) or let me choose a filter. I think the first option might be difficult as you’re trying to average out top selling apps across all markets and have to deal with some apps that have been omitted from some markets. Although I think you could come up with a set of use cases that would handle that, maybe that’s too much work. At the very least, let us developers view the markets in a drop down or something from within the Zune desktop. Having to shut down Zune, change our location, and re-launch Zune to see other perspectives is just too onerous. A Call to Action These are just one mans opinion. Do you agree? Disagree? Feel hungry for a bacon sandwich? Let everyone know via the comments below. Perhaps someone from Microsoft will be reading and take some of these ideas under advisement. Maybe not, but at least let’s get the word out that we really want to see some change. Egypt can do it, why not WP7 developers!

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• T4 Performance Counters explained

  - by user13346607

  Now that T4 is out for a few month some people might have wondered what details of the new pipeline you can monitor. A "cpustat -h" lists a lot of events that can be monitored, and only very few are self-explanatory. I will try to give some insight on all of them, some of these "PIC events" require an in-depth knowledge of T4 pipeline. Over time I will try to explain these, for the time being these events should simply be ignored. (Side note: some counters changed from tape-out 1.1 (*only* used in the T4 beta program) to tape-out 1.2 (used in the systems shipping today) The table only lists the tape-out 1.2 counters) 0 0 1 1058 6033 Oracle Microelectronics 50 14 7077 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} pic name (cpustat) Prose Comment Sel-pipe-drain-cycles, Sel-0-[wait|ready], Sel-[1,2] Sel-0-wait counts cycles a strand waits to be selected. Some reasons can be counted in detail; these are: Sel-0-ready: Cycles a strand was ready but not selected, that can signal pipeline oversubscription Sel-1: Cycles only one instruction or µop was selected Sel-2: Cycles two instructions or µops were selected Sel-pipe-drain-cycles: cf. PRM footnote 8 to table 10.2 Pick-any, Pick-[0|1|2|3] Cycles one, two, three, no or at least one instruction or µop is picked Instr_FGU_crypto Number of FGU or crypto instructions executed on that vcpu Instr_ld dto. for load Instr_st dto. for store SPR_ring_ops dto. for SPR ring ops Instr_other dto. for all other instructions not listed above, PRM footnote 7 to table 10.2 lists the instructions Instr_all total number of instructions executed on that vcpu Sw_count_intr Nr of S/W count instructions on that vcpu (sethi %hi(fc000),%g0 (whatever that is))  Atomics nr of atomic ops, which are LDSTUB/a, CASA/XA, and SWAP/A SW_prefetch Nr of PREFETCH or PREFETCHA instructions Block_ld_st Block loads or store on that vcpu IC_miss_nospec, IC_miss_[L2_or_L3|local|remote]\ _hit_nospec Various I$ misses, distinguished by where they hit. All of these count per thread, but only primary events: T4 counts only the first occurence of an I$ miss on a core for a certain instruction. If one strand misses in I$ this miss is counted, but if a second strand on the same core misses while the first miss is being resolved, that second miss is not counted This flavour of I$ misses counts only misses that are caused by instruction that really commit (note the "_nospec") BTC_miss Branch target cache miss ITLB_miss ITLB misses (synchronously counted) ITLB_miss_asynch dto. but asynchronously [I|D]TLB_fill_\ [8KB|64KB|4MB|256MB|2GB|trap] H/W tablewalk events that fill ITLB or DTLB with translation for the corresponding page size. The “_trap” event occurs if the HWTW was not able to fill the corresponding TLB IC_mtag_miss, IC_mtag_miss_\ [ptag_hit|ptag_miss|\ ptag_hit_way_mismatch] I$ micro tag misses, with some options for drill down Fetch-0, Fetch-0-all fetch-0 counts nr of cycles nothing was fetched for this particular strand, fetch-0-all counts cycles nothing was fetched for all strands on a core Instr_buffer_full Cycles the instruction buffer for a strand was full, thereby preventing any fetch BTC_targ_incorrect Counts all occurences of wrongly predicted branch targets from the BTC [PQ|ROB|LB|ROB_LB|SB|\ ROB_SB|LB_SB|RB_LB_SB|\ DTLB_miss]\ _tag_wait ST_q_tag_wait is listed under sl=20. These counters monitor pipeline behaviour therefore they are not strand specific: PQ_...: cycles Rename stage waits for a Pick Queue tag (might signal memory bound workload for single thread mode, cf. Mail from Richard Smith) ROB_...: cycles Select stage waits for a ROB (ReOrderBuffer) tag LB_...: cycles Select stage waits for a Load Buffer tag SB_...: cycles Select stage waits for Store Buffer tag combinations of the above are allowed, although some of these events can overlap, the counter will only be incremented once per cycle if any of these occur DTLB_...: cycles load or store instructions wait at Pick stage for a DTLB miss tag [ID]TLB_HWTW_\ [L2_hit|L3_hit|L3_miss|all] Counters for HWTW accesses caused by either DTLB or ITLB misses. Canbe further detailed by where they hit IC_miss_L2_L3_hit, IC_miss_local_remote_remL3_hit, IC_miss I$ prefetches that were dropped because they either miss in L2$ or L3$ This variant counts misses regardless if the causing instruction commits or not DC_miss_nospec, DC_miss_[L2_L3|local|remote_L3]\ _hit_nospec D$ misses either in general or detailed by where they hit cf. the explanation for the IC_miss in two flavours for an explanation of _nospec and the reasoning for two DC_miss counters DTLB_miss_asynch counts all DTLB misses asynchronously, there is no way to count them synchronously DC_pref_drop_DC_hit, SW_pref_drop_[DC_hit|buffer_full] L1-D$ h/w prefetches that were dropped because of a D$ hit, counted per core. The others count software prefetches per strand [Full|Partial]_RAW_hit_st_[buf|q] Count events where a load wants to get data that has not yet been stored, i. e. it is still inside the pipeline. The data might be either still in the store buffer or in the store queue. If the load's data matches in the SB and in the store queue the data in buffer takes precedence of course since it is younger [IC|DC]_evict_invalid, [IC|DC|L1]_snoop_invalid, [IC|DC|L1]_invalid_all Counter for invalidated cache evictions per core St_q_tag_wait Number of cycles pipeline waits for a store queue tag, of course counted per core Data_pref_[drop_L2|drop_L3|\ hit_L2|hit_L3|\ hit_local|hit_remote] Data prefetches that can be further detailed by either why they were dropped or where they did hit St_hit_[L2|L3], St_L2_[local|remote]_C2C, St_local, St_remote Store events distinguished by where they hit or where they cause a L2 cache-to-cache transfer, i.e. either a transfer from another L2$ on the same die or from a different die DC_miss, DC_miss_\ [L2_L3|local|remote]_hit D$ misses either in general or detailed by where they hit cf. the explanation for the IC_miss in two flavours for an explanation of _nospec and the reasoning for two DC_miss counters L2_[clean|dirty]_evict Per core clean or dirty L2$ evictions L2_fill_buf_full, L2_wb_buf_full, L2_miss_buf_full Per core L2$ buffer events, all count number of cycles that this state was present L2_pipe_stall Per core cycles pipeline stalled because of L2$ Branches Count branches (Tcc, DONE, RETRY, and SIT are not counted as branches) Br_taken Counts taken branches (Tcc, DONE, RETRY, and SIT are not counted as branches) Br_mispred, Br_dir_mispred, Br_trg_mispred, Br_trg_mispred_\ [far_tbl|indir_tbl|ret_stk] Counter for various branch misprediction events.  Cycles_user counts cycles, attribute setting hpriv, nouser, sys controls addess space to count in Commit-[0|1|2], Commit-0-all, Commit-1-or-2 Number of times either no, one, or two µops commit for a strand. Commit-0-all counts number of times no µop commits for the whole core, cf. footnote 11 to table 10.2 in PRM for a more detailed explanation on how this counters interacts with the privilege levels

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• I'm a contract developer and I think I'm about to get screwed [closed]

  - by kagaku

  I do contract development on the side. You could say that I'm a contract developer? Considering I've only ever had one client I'd say that's not exactly the truth - more like I took a side job and needed some extra cash. It started out as a "rebuild our website and we'll pay you $10k" type project. Once that was complete (a bit over schedule, but certainly not over budget), the company hired me on as a "long term support" contractor. The contract is to go from March of this year, expiring on December 31st of this year - 10 months. Over which a payment is to be paid on the 30th of each month for a set amount. I've been fulfilling my end of the contract on all points - doing server maintenence, application and database changes, doing huge rush changes and pretty much just going above and beyond. Currently I'm in the middle of development of an iPhone mobile application (PhoneGap based) which is nearing completion (probably 3-4 weeks from submission). It has not been all peaches and flowers though. Each and every month when my paycheck comes due, there always seems to be an issue of sorts. These issues did not occur during the initial project, only during the support contract. The actual contract states that my check should be mailed out on the 30th of the month. I have received my check on time approximately once (on time being about 2-3 days within the 30th). I've received my paycheck as late as the 15th of the next month - over two weeks late. I've put up with it because I need the paycheck. There have been promises and promises of "we'll send it out on time next time! I promise" - only to receive it just as late the next month. When I ask about payment they give me a vibe like "why are you only worried about money?" - unfortunately I don't have the luxury of not worrying about money. The last straw was with my August payment, which should have been mailed on August 30th. I received it on September 12th. The reason for the delay? "USPS is delaying it man! we sent it out on the 1st!" is the reason I got. When I finally got the check in the mail, the postage on the envelope was marked September 10th - the date it was run through the postage machine. I've been outright lied to, at this point. I carry on working, because again - I need a paycheck. I orchestrated the move of our application to a new server, developed a bunch of new changes and continued work on the iPhone app. All told I probably went over my hourly allotment (I'm paid for 40 hours a month, I probably put in at least 50). On Saturday, the 1st, I gave the main contact at the company (a company of 3, by the way - this is not some big corporation) a ring and filled him in on the status of my work for the past two weeks. Unusually I hadn't heard from him since the middle of September. His response was "oh... well, that is nice and uh.. good job. well, we've been talking within the company about things and we've certainly got some decisions ahead of us..." - not verbatim but you get the idea (I hope?). I got out of this conversation that the site is not doing very well (which it's not) and they're considering pulling the plug. Crap, this contract is going to end early - there goes Christmas! Fine, that's alright, no problem. I'll get paid for the last months work and call it a day. Unfortunately I still haven't gotten last months check, and I'm getting dicked around now. "Oh.. we had problems transferring funds, we'll try and mail it out tomorrow" and "I left a VM with the finance guy, but I can't get ahold of him". So I'm getting the feeling I'm not getting paid for all the work I put in for September. This is obviously breach of contract, and I am pissed. Thinking irrationally, I considered changing all their passwords and holding their stuff hostage. Before I think it through (by the way, I am NOT going to do this, realized it would probably get me in trouble), I go and try some passwords for our various accounts. Google Apps? Oh, I'm no longer administrator here. Godaddy? Whoops, invalid password. Disqus? Nope, invalid password here too. Google Adsense / Analytics? Invalid password. Dedicated server account manager? Invalid password. Now, I have the servers root password - I just built the box last week and haven't had a chance to send the guy the root password. Wasn't in a rush, I manage the server and they never touch it. Now all of a sudden all the passwords except this one are changed; the writing is on the wall - I am out. Here's the conundrum. I have the root password, they do not. If I give them this password all the leverage I have is gone, out the door and out of my hands. During this argument of why am I not getting paid the guy sends me an email saying "oh by the way, what's the root username and password to the server?". Considering he knows absolutely nothing, I gave him an "admin" account which really has almost no rights. I still have exclusive access to the server, I just don't know where to go. I can hold their data hostage, but I'm almost positive this is the wrong thing to do. I'd consider it blackmail, regardless of whether or not I have gotten paid yet. I can "break" something on the server and give them the whole "well, if you were paying me I could fix it!" spiel. This works from a "well he's not holding their stuff hostage" point of view, but what stops them from hiring some one else to just fix the issue at hand? For all I know the guys nephew is a "l33t hax0r" and can figure it out for free. I can give in, document as much as I can and take him to small claims court. This is breach of contract, I'm not getting paid. I have a case, right? ???? Does anyone have any experience in this? What can I do? What are my options? I'm broke, I can't afford a lawyer and I can barely afford not getting this paycheck. My wife doesn't work (I work two jobs so she doesn't have to work - we have a 1 year old) and is already looking at getting a part time job to cover the bills. Long term we'll be fine, but this has pissed me off beyond belief! Help me out, I'm about to get screwed.

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• Map a Network Drive from XP to Windows 7

  - by Mysticgeek

  We’ve received a lot of questions about mapping a drive from XP to Windows 7 to access data easily. Today we look at how to map a drive in Windows 7, and how to map to an XP drive from Windows 7. With the new Homegroup feature in Windows 7, it makes sharing data between computers a lot easier. But you might need to map a network drive so you can go directly into a folder to access its contents. Mapping a network drive may sound like “IT talk”, but the process is fairly easy. Map Network Drive in Windows 7 Note: All of the computers used in this article are part of the same workgroup on a home network. In this first example we’re mapping to another Windows 7 drive on the network. Open Computer and from the toolbar click on Map Network Drive. Alternately in Computer you can hit “Alt+T” to pull up the toolbar and click on Tools \ Map Network Drive. Now give it an available drive letter, type in the path or browse to the folder you want to map to. Check the box next to Reconnect at logon if you want it available after a reboot, and click Finish. If both machines aren’t part of the same Homegroup, you may be prompted to enter in a username and password. Make sure and check the box next to Remember my credentials if you don’t want to log in every time to access it. The drive will map and the contents of the folder will open up. When you look in Computer, you’ll see the drive under network location. This process works if you want to connect to a server drive as well. In this example we map to a Home Server drive. Map an XP Drive to Windows 7 There might be times when you need to map a drive on an XP machine on your network. There are extra steps you’ll need to take to make it work however. Here we take a look at the problem you’ll encounter when trying to map to an XP machine if things aren’t set up correctly. If you try to browse to your XP machine you’ll see a message that you don’t have permission. Or if you try to enter in the path directly, you’ll be prompted for a username and password, and the annoyance is, no matter what credentials you put in, you can’t connect. To solve the problem we need to set up the Windows 7 machine as a user on the XP machine and make them part of the Administrators group. Right-click My Computer and select Manage. Under Computer Management expand Local Users and Groups and click on the Users folder. Right-click an empty area and click New User. Add in the user credentials, uncheck User must change password at next logon, then check Password never expires then click Create. Now you see the new user you created in the list. After the user is added you might want to reboot before proceeding to the next step.   Next we need to make the user part of the Administrators group. So go back into Computer Management \ Local Users and Groups \ Groups then double click on Administrators. Click the Add button in Administrators Properties window. Enter in the new user you created and click OK. An easy way to do this is to enter the name of the user you created then click Check Names and the path will be entered in for you. Now you see the user as a member of the Administrators group. Back on the Windows 7 machine we’ll start the process of mapping a drive. Here we’re browsing to the XP Media Center Edition machine. Now we can enter in the user name and password we just created. If you only want to access specific shared folders on the XP machine you can browse to them. Or if you want to map to the entire drive, enter in the drive path where in this example it’s “\\XPMCE\C$” –Don’t forget the “$” sign after the local drive letter. Then login… Again the contents of the drive will open up for you to access. Here you can see we have two drives mapped. One to another Windows 7 machine on the network, and the other one to the XP computer.   If you ever want to disconnect a drive, just right-click on it and then Disconnect. There are several scenarios where you might want to map a drive in Windows 7 to access specific data. It takes a little bit of work but you can map to an XP drive from Windows 7 as well. This comes in handy where you have a network with different versions of Windows running on it. Similar Articles Productive Geek Tips Find Your Missing USB Drive on Windows XPMake Vista Index Your Network ConnectionsEasily Backup & Import Your Wireless Network Settings in Windows 7Quickly Open Network Connections List in Windows 7 or VistaHow To Find Drives Easily with Desk Drive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Kill Processes Quickly with Process Assassin Need to Come Up with a Good Name? Try Wordoid StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet Convert the Quick Launch Bar into a Super Application Launcher

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• Add Zune Desktop Player to Windows 7 Media Center

  - by DigitalGeekery

  Are you a Zune owner who prefers the Zune player for media playback? Today we’ll show you how to integrate the Zune player with WMC using Media Center Studio. You’ll need to download Media Center Studio and the Zune Desktop player software. (See download links below) Also, make sure you have Media Center closed. Some of the actions in Media Center Studio cannot be performed while WMC is open. Open Media Center Studio and click on the Start Menu tab at the top of the application.   Click the Application button. Here we will create an Entry Point for the Zune player so that we can add it to Media Center. Type in a name for your entry point in the title text box. This is the name that will appear under the tile when added to the Media Center start menu. Next, type in the path to the Zune player. By default this should be C:\Program Files\Zune\Zune.exe. Note: Be sure to use the original path, not a link to the desktop icon.   The Active image is the image that will appear on the tile in Media Center. If you wish to change the default image, click the Browse button and select a different image. Select Stop the currently playing media from the When launched do the following: dropdown list.  Otherwise, if you open Zune player from WMC while playing another form of media, that media will continue to play in the background.   Now we will choose a keystroke to use to exit the Zune player software and return to Media Center. Click on the the green plus (+) button. When prompted, press a key to use to the close the Zune player. Note: This may also work with your Media Center remote. You may want to set a keyboard keystroke as well as a button on your remote to close the program. You may not be able to set certain remote buttons to close the application. We found that the back arrow button worked well. You can also choose a keystroke to kill the program if desired. Be sure to save your work before exiting by clicking the Save button on the Home tab.   Next, select the Start Menu tab and click on the next to Entry points to reveal the available entry points. Find the Zune player tile in the Entry points area. We want to drag the tile out onto one of the menu strips on the start menu. We will drag ours onto the Extras Library strip. When you begin to drag the tile, green plus (+) signs will appear in between the tiles. When you’ve dragged the tile over any of the green plus signs, the  red “Move” label will turn to a blue “Move to” label. Now you can drop the tile into position. Save your changes and then close Media Center Studio. When you open Media Center, you should see your Zune tile on the start menu. When you select the Zune tile in WMC, Media Center will be minimized and Zune player will be launched. Now you can enjoy your media through the Zune player. When you close Zune player with the previously assigned keystroke or by clicking the “X” at the top right, Windows Media Center will be re-opened. Conclusion We found the Zune player worked with two different Media Center remotes that we tested. It was a times a little tricky at times to tell where you were when navigating through the Zune software with a remote, but it did work. In addition to managing your music, the Zune player is a nice way to add podcasts to your Media Center setup. We should also mention that you don’t need to actually own a Zune to install and use the Zune player software. Media Center Studio works on both Vista and Windows 7. We covered Media Center Studio a bit more in depth in a previous post on customizing the Windows Media Center start menu. Are you new to Zune player? Familiarize yourself a bit more by checking out some of our earlier posts like how to update your Zune player, and experiencing your music a whole new way with Zune for PC.   Downloads Zune Desktop Player download Media Center Studio download Similar Articles Productive Geek Tips How To Rip a Music CD in Windows 7 Media CenterIntegrate Hulu Desktop and Windows Media Center in Windows 7Using Netflix Watchnow in Windows Vista Media Center (Gmedia)Fixing When Windows Media Player Library Won’t Let You Add FilesBuilt-in Quick Launch Hotkeys in Windows Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Bypass Waiting Time On Customer Service Calls With Lucyphone MELTUP – "The Beginning Of US Currency Crisis And Hyperinflation" Enable or Disable the Task Manager Using TaskMgrED Explorer++ is a Worthy Windows Explorer Alternative Error Goblin Explains Windows Error Codes Twelve must-have Google Chrome plugins

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• MySQL 5.5 - Lost connection to MySQL server during query

  - by bully

  I have an Ubuntu 12.04 LTS server running at a german hoster (virtualized system). # uname -a Linux ... 3.2.0-27-generic #43-Ubuntu SMP Fri Jul 6 14:25:57 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux I want to migrate a Web CMS system, called Contao. It's not my first migration, but my first migration having connection issues with mysql. Migration went successfully, I have the same Contao version running (it's more or less just copy / paste). For the database behind, I did: apt-get install mysql-server phpmyadmin I set a root password and added a user for the CMS which has enough rights on its own database (and only its database) for doing the stuff it has to do. Data import via phpmyadmin worked just fine. I can access the backend of the CMS (which needs to deal with the database already). If I try to access the frontend now, I get the following error: Fatal error: Uncaught exception Exception with message Query error: Lost connection to MySQL server during query (<query statement here, nothing special, just a select>) thrown in /var/www/system/libraries/Database.php on line 686 (Keep in mind: I can access mysql with phpmyadmin and through the backend, working like a charme, it's just the frontend call causing errors). If I spam F5 in my browser I can sometimes even kill the mysql deamon. If I run # mysqld --log-warnings=2 I get this: ... 120921 7:57:31 [Note] mysqld: ready for connections. Version: '5.5.24-0ubuntu0.12.04.1' socket: '/var/run/mysqld/mysqld.sock' port: 3306 (Ubuntu) 05:57:37 UTC - mysqld got signal 4 ; This could be because you hit a bug. It is also possible that this binary or one of the libraries it was linked against is corrupt, improperly built, or misconfigured. This error can also be caused by malfunctioning hardware. We will try our best to scrape up some info that will hopefully help diagnose the problem, but since we have already crashed, something is definitely wrong and this may fail. key_buffer_size=16777216 read_buffer_size=131072 max_used_connections=1 max_threads=151 thread_count=1 connection_count=1 It is possible that mysqld could use up to key_buffer_size + (read_buffer_size + sort_buffer_size)*max_threads = 346679 K bytes of memory Hope that's ok; if not, decrease some variables in the equation. Thread pointer: 0x7f1485db3b20 Attempting backtrace. You can use the following information to find out where mysqld died. If you see no messages after this, something went terribly wrong... stack_bottom = 7f1480041e60 thread_stack 0x30000 mysqld(my_print_stacktrace+0x29)[0x7f1483b96459] mysqld(handle_fatal_signal+0x483)[0x7f1483a5c1d3] /lib/x86_64-linux-gnu/libpthread.so.0(+0xfcb0)[0x7f1482797cb0] /lib/x86_64-linux-gnu/libm.so.6(+0x42e11)[0x7f14821cae11] mysqld(_ZN10SQL_SELECT17test_quick_selectEP3THD6BitmapILj64EEyyb+0x1368)[0x7f1483b26cb8] mysqld(+0x33116a)[0x7f148397916a] mysqld(_ZN4JOIN8optimizeEv+0x558)[0x7f148397d3e8] mysqld(_Z12mysql_selectP3THDPPP4ItemP10TABLE_LISTjR4ListIS1_ES2_jP8st_orderSB_S2_SB_yP13select_resultP18st_select_lex_unitP13st_select_lex+0xdd)[0x7f148397fd7d] mysqld(_Z13handle_selectP3THDP3LEXP13select_resultm+0x17c)[0x7f1483985d2c] mysqld(+0x2f4524)[0x7f148393c524] mysqld(_Z21mysql_execute_commandP3THD+0x293e)[0x7f14839451de] mysqld(_Z11mysql_parseP3THDPcjP12Parser_state+0x10f)[0x7f1483948bef] mysqld(_Z16dispatch_command19enum_server_commandP3THDPcj+0x1365)[0x7f148394a025] mysqld(_Z24do_handle_one_connectionP3THD+0x1bd)[0x7f14839ec7cd] mysqld(handle_one_connection+0x50)[0x7f14839ec830] /lib/x86_64-linux-gnu/libpthread.so.0(+0x7e9a)[0x7f148278fe9a] /lib/x86_64-linux-gnu/libc.so.6(clone+0x6d)[0x7f1481eba4bd] Trying to get some variables. Some pointers may be invalid and cause the dump to abort. Query (7f1464004b60): is an invalid pointer Connection ID (thread ID): 1 Status: NOT_KILLED From /var/log/syslog: Sep 21 07:17:01 s16477249 CRON[23855]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Sep 21 07:18:51 s16477249 kernel: [231923.349159] type=1400 audit(1348204731.333:70): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/mysqld" pid=23946 comm="apparmor_parser" Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[23990]: Upgrading MySQL tables if necessary. Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[23993]: /usr/bin/mysql_upgrade: the '--basedir' option is always ignored Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[23993]: Looking for 'mysql' as: /usr/bin/mysql Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[23993]: Looking for 'mysqlcheck' as: /usr/bin/mysqlcheck Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[23993]: This installation of MySQL is already upgraded to 5.5.24, use --force if you still need to run mysql_upgrade Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[24004]: Checking for insecure root accounts. Sep 21 07:18:53 s16477249 /etc/mysql/debian-start[24009]: Triggering myisam-recover for all MyISAM tables I'm using MyISAM tables all over, nothing with InnoDB there. Starting / stopping mysql is done via sudo service mysql start sudo service mysql stop After using google a little bit, I experimented a little bit with timeouts, correct socket path in the /etc/mysql/my.cnf file, but nothing helped. There are some old (from 2008) Gentoo bugs, where re-compiling just solved the problem. I already re-installed mysql via: sudo apt-get remove mysql-server mysql-common sudo apt-get autoremove sudo apt-get install mysql-server without any results. This is the first time I'm running into this problem, and I'm not very experienced with this kind of mysql 'administration'. So mainly, I want to know if anyone of you could help me out please :) Is it a mysql bug? Is something broken in the Ubuntu repositories? Is this one of those misterious 'use-tcp-connection-instead-of-socket-stuff-because-there-are-problems-on-virtualized-machines-with-sockets'-problem? Or am I completly on the wrong way and I just miss-configured something? Remember, phpmyadmin and access to the backend (which uses the database, too) is just fine. Maybe something with Apache? What can I do? Any help is appreciated, so thanks in advance :)

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• How TiVo is messing up customer support.

  - by James Fleming

  Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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• Java ME SDK 3.2 is now live

  - by SungmoonCho

  Hi everyone, It has been a while since we released the last version. We have been very busy integrating new features and making lots of usability improvements into this new version. Datasheet is available here. Please visit Java ME SDK 3.2 download page to get the latest and best version yet! Some of the new features in this version are described below. Embedded Application SupportOracle Java ME SDK 3.2 now supports the new Oracle® Java ME Embedded. This includes support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). You can test and debug applications either on the built-in device emulators or on your device. Memory MonitorThe Memory Monitor shows memory use as an application runs. It displays a dynamic detailed listing of the memory usage per object in table form, and a graphical representation of the memory use over time. Eclipse IDE supportOracle Java ME SDK 3.2 now officially supports Eclipse IDE. Once you install the Java ME SDK plugins on Eclipse, you can start developing, debugging, and profiling your mobile or embedded application. Skin CreatorWith the Custom Device Skin Creator, you can create your own skins. The appearance of the custom skins is generic, but the functionality can be tailored to your own specifications.  Here are the release highlights. Implementation and support for the new Oracle® Java Wireless Client 3.2 runtime and the Oracle® Java ME Embedded runtime. The AMS in the CLDC emulators has a new look and new functionality (Install Application, Manage Certificate Authorities and Output Console). Support for JSR 228, the Information Module Profile-Next Generation API (IMP-NG). The IMP-NG platform is implemented as a subset of CLDC. Support includes: A new emulator for headless devices. Javadocs for the following Oracle APIs: Device Access API, Logging API, AMS API, and AccessPoint API. New demos for IMP-NG features can be run on the emulator or on a real device running the Oracle® Java ME Embedded runtime. New Custom Device Skin Creator. This tool provides a way to create and manage custom emulator skins. The skin appearance is generic, but the functionality, such as the JSRs supported or the device properties, are up to you. This utility only supported in NetBeans. Eclipse plugin for CLDC/MIDP. For the first time Oracle Java ME SDK is available as an Eclipse plugin. The Eclipse version does not support CDC, the Memory Monitor, and the Custom Device Skin Creator in this release. All Java ME tools are implemented as NetBeans plugins. As of the plugin integrates Java ME utilities into the standard NetBeans menus. Tools > Java ME menu is the place to launch Java ME utilities, including the new Skin Creator. Profile > Java ME is the place to work with the Network Monitor and the Memory Monitor. Use the standard NetBeans tools for debugging. Profiling, Network monitoring, and Memory monitoring are integrated with the NetBeans profiling tools. New network monitoring protocols are supported in this release: WMA, SIP, Bluetooth and OBEX, SATSA APDU and JCRMI, and server sockets. Java ME SDK Update Center. Oracle Java ME SDK can be updated or extended by new components. The Update Center can download, install, and uninstall plugins specific to the Java ME SDK. A plugin consists of runtime components and skins. Bug fixes and enhancements. This version comes with a few known problems. All of them have workarounds, so I hope you don't get stuck in these issues when you are using the product. It you cannot watch static variables during an Eclipse debugging session, and sometimes the Variable view cannot show data. In the source code, move the mouse over the required variable to inspect the variable value. A real device shown in the Device Selector is deleted from the Device Manager, yet it still appears. Kill the device manager in the system tray, and relaunch it. Then you will see the device removed from the list. On-device profiling does not work on a device. CPU profiling, networking monitoring, and memory monitoring do not work on the device, since the device runtime does not yet support it. Please do the profiling with your emulator first, and then test your application on the device. In the Device Selector, using Clean Database on real external device causes a null pointer exception. External devices do not have a database recognized by the SDK, so you can disregard this exception message. Suspending the Emulator during a Memory Monitor session hangs the emulator. Do not use the Suspend option (F5) while the Memory Monitor is running. If the emulator is hung, open the Windows task manager and stop the emulator process (javaw). To switch to another application while the Memory Monitor is running, choose Application > AMS Home (F4), and select a different application. Please let us know how we can improve it even better, by sending us your feedback. -Java ME SDK Team

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• Create an iTunes Account without a credit card

  - by Matthew Guay

  iTunes Store offers a large variety of free content, but to download it you have to have an account. Usually you have to enter your credit card information to sign up, but here’s an easy way to get an iTunes account for free downloads without entering any payment info. Although iTunes Store is known for paid downloads of movies, music, and more, it also has a treasure trove of free media.  Some of it, including Podcasts and iTunes U educational content do not require an account to download.  However, any other free content, including free iPhone/iPod Touch apps and free or promotional music, videos, and TV Shows all require an account to download.  If you try to download a free movie or music download, you will be required to enter payment information. Even though your card will not be charged, it will be kept on file so you can be charged if you download a for-pay item.  However, if you only plan to download free items, it may be preferable to not have your account linked to a credit card. The following steps will get you an account without entering your credit card info. Getting Started First, make sure you have iTunes installed.  If you don’t already have it, download and install it (link below) with the default settings. Now open iTunes, and click the iTunes Store link on the left. Click the App Store link on the top of this page. Select a free app to download.  A simple way to do this is to scroll down to the Top Free Apps box on the right side, hover your mouse over the first item, and click on the Free button that appears when you hover over it. A popup will open asking you to sign in with your Apple ID.  Click “Create New Account”. Click Continue to create your account. Check the box to accept the Store Terms and Conditions, and click Continue.   Enter your email address, password, security question, and date of birth, and uncheck the boxes to get email if you don’t want it…then click Continue. Now, you will be asked to provide a payment method.  Notice now that the last option says None!  Click that bullet option… Then enter your billing address.  Simply enter your normal billing address, even though you are not entering a payment method.  Click Continue and your account will be created! If you get the Address Verification screen just verify your county and click Done. An email will be sent to you to verify your account… Click on the link in your email to verify your account, iTunes will launch and you’re prompted to enter in the Apple ID and Password you just created. Your account is successfully created! Now you can easily download any free media from iTunes.  Keep an eye on the Free on iTunes box on the bottom of the iTunes Store page for interesting downloads, or if you have an iPhone or iPod Touch, watch the popular Free downloads on the Apps page. And of course there is always great content on iTunes U to grab free as well. Purchasing for-pay media If you want to purchase an item on the iTunes store later, simply click on the item to download as normal.  Click Buy to proceed with the purchase. iTunes will prompt you that you need to enter payment information to complete the purchase.  Enter your Apple ID email and password, and then add the payment information as prompted.   Remove Payment Information from an iTunes Account If you’ve already entered payment information into your iTunes account, and would like to remove it, click Store in the top iTunes menu, and select View My Account. Enter your Apple ID email and password, and click View Account.   This will open your account information.  Click the Edit Payment Information button.   Now, click the None button to remove your payment information.  Click Done to save the changes. Your account will now prompt you to enter payment information if you try to make a purchase.  You could repeat these steps after making a purchase if you do not want iTunes to keep your payment info on file. Conclusion This is a great way to make an iTunes account without entering your credit card, or to remove your credit card info from your account.  Parents may especially enjoy this tip, as they can have an iTunes account on their kids computer or iPod Touch without worrying about them spending money with it. Links Download iTunes Similar Articles Productive Geek Tips Quick Tip: Switch Between Signatures in Outlook 2007 the Easy WayRedeem Pre-paid Zune Card Points for Zune Marketplace MediaCreate An Electronic Business Card In Outlook 2007Understanding Windows Vista Aero Glass RequirementsSpeed up Your Windows Vista Computer with ReadyBoost TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Draw Online using Harmony How to Browse Privately in Firefox Kill Processes Quickly with Process Assassin Need to Come Up with a Good Name? Try Wordoid StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually

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• jQuery 1.4 Opacity and IE Filters

  - by Rick Strahl

  Ran into a small problem today with my client side jQuery library after switching to jQuery 1.4. I ran into a problem with a shadow plugin that I use to provide drop shadows for absolute elements – for Mozilla WebKit browsers the –moz-box-shadow and –webkit-box-shadow CSS attributes are used but for IE a manual element is created to provide the shadow that underlays the original element along with a blur filter to provide the fuzziness in the shadow. Some of the key pieces are: var vis = el.is(":visible"); if (!vis) el.show(); // must be visible to get .position var pos = el.position(); if (typeof shEl.style.filter == "string") sh.css("filter", 'progid:DXImageTransform.Microsoft.Blur(makeShadow=true, pixelradius=3, shadowOpacity=' + opt.opacity.toString() + ')'); sh.show() .css({ position: "absolute", width: el.outerWidth(), height: el.outerHeight(), opacity: opt.opacity, background: opt.color, left: pos.left + opt.offset, top: pos.top + opt.offset }); This has always worked in previous versions of jQuery, but with 1.4 the original filter no longer works. It appears that applying the opacity after the original filter wipes out the original filter. IOW, the opacity filter is not applied incrementally, but absolutely which is a real bummer. Luckily the workaround is relatively easy by just switching the order in which the opacity and filter are applied. If I apply the blur after the opacity I get my correct behavior back with both opacity: sh.show() .css({ position: "absolute", width: el.outerWidth(), height: el.outerHeight(), opacity: opt.opacity, background: opt.color, left: pos.left + opt.offset, top: pos.top + opt.offset }); if (typeof shEl.style.filter == "string") sh.css("filter", 'progid:DXImageTransform.Microsoft.Blur(makeShadow=true, pixelradius=3, shadowOpacity=' + opt.opacity.toString() + ')'); While this works this still causes problems in other areas where opacity is implicitly set in code such as for fade operations or in the case of my shadow component the style/property watcher that keeps the shadow and main object linked. Both of these may set the opacity explicitly and that is still broken as it will effectively kill the blur filter. This seems like a really strange design decision by the jQuery team, since clearly the jquery css function does the right thing for setting filters. Internally however, the opacity setting doesn’t use .css instead hardcoding the filter which given jQuery’s usual flexibility and smart code seems really inappropriate. The following is from jQuery.js 1.4: var style = elem.style || elem, set = value !== undefined; // IE uses filters for opacity if ( !jQuery.support.opacity && name === "opacity" ) { if ( set ) { // IE has trouble with opacity if it does not have layout // Force it by setting the zoom level style.zoom = 1; // Set the alpha filter to set the opacity var opacity = parseInt( value, 10 ) + "" === "NaN" ? "" : "alpha(opacity=" + value * 100 + ")"; var filter = style.filter || jQuery.curCSS( elem, "filter" ) || ""; style.filter = ralpha.test(filter) ? filter.replace(ralpha, opacity) : opacity; } return style.filter && style.filter.indexOf("opacity=") >= 0 ? (parseFloat( ropacity.exec(style.filter)[1] ) / 100) + "": ""; } You can see here that the style is explicitly set in code rather than relying on $.css() to assign the value resulting in the old filter getting wiped out. jQuery 1.32 looks a little different: // IE uses filters for opacity if ( !jQuery.support.opacity && name == "opacity" ) { if ( set ) { // IE has trouble with opacity if it does not have layout // Force it by setting the zoom level elem.zoom = 1; // Set the alpha filter to set the opacity elem.filter = (elem.filter || "").replace( /alpha\([^)]*\)/, "" ) + (parseInt( value ) + '' == "NaN" ? "" : "alpha(opacity=" + value * 100 + ")"); } return elem.filter && elem.filter.indexOf("opacity=") >= 0 ? (parseFloat( elem.filter.match(/opacity=([^)]*)/)[1] ) / 100) + '': ""; } Offhand I’m not sure why the latter works better since it too is assigning the filter. However, when checking with the IE script debugger I can see that there are actually a couple of filter tags assigned when using jQuery 1.32 but only one when I use jQuery 1.4. Note also that the jQuery 1.3 compatibility plugin for jQUery 1.4 doesn’t address this issue either. Resources ww.jquery.js (shadow plug-in $.fn.shadow) © Rick Strahl, West Wind Technologies, 2005-2010Posted in jQuery  

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• Troubleshooting Application Timeouts in SQL Server

  - by Tara Kizer

  I recently received the following email from a blog reader: "We are having an OLTP database instance, using SQL Server 2005 with little to moderate traffic (10-20 requests/min). There are also bulk imports that occur at regular intervals in this DB and the import duration ranges between 10secs to 1 min, depending on the data size. Intermittently (2-3 times in a week), we face an issue, where queries get timed out (default of 30 secs set in application). On analyzing, we found two stored procedures, having queries with multiple table joins inside them of taking a long time (5-10 mins) in getting executed, when ideally the execution duration ranges between 5-10 secs. Execution plan of the same displayed Clustered Index Scan happening instead of Clustered Index Seek. All required Indexes are found to be present and Index fragmentation is also minimal as we Rebuild Indexes regularly alongwith Updating Statistics. With no other alternate options occuring to us, we restarted SQL server and thereafter the performance was back on track. But sometimes it was still giving timeout errors for some hits and so we also restarted IIS and that stopped the problem as of now." Rather than respond directly to the blog reader, I thought it would be more interesting to share my thoughts on this issue in a blog. There are a few things that I can think of that could cause abnormal timeouts: Blocking Bad plan in cache Outdated statistics Hardware bottleneck To determine if blocking is the issue, we can easily run sp_who/sp_who2 or a query directly on sysprocesses (select * from master..sysprocesses where blocking <> 0).  If blocking is present and consistent, then you'll need to determine whether or not to kill the parent blocking process.  Killing a process will cause the transaction to rollback, so you need to proceed with caution.  Killing the parent blocking process is only a temporary solution, so you'll need to do more thorough analysis to figure out why the blocking was present.  You should look into missing indexes and perhaps consider changing the database's isolation level to READ_COMMITTED_SNAPSHOT. The blog reader mentions that the execution plan shows a clustered index scan when a clustered index seek is normal for the stored procedure.  A clustered index scan might have been chosen either because that is what is in cache already or because of out of date statistics.  The blog reader mentions that bulk imports occur at regular intervals, so outdated statistics is definitely something that could cause this issue.  The blog reader may need to update statistics after imports are done if the imports are changing a lot of data (greater than 10%).  If the statistics are good, then the query optimizer might have chosen to scan rather than seek in a previous execution because the scan was determined to be less costly due to the value of an input parameter.  If this parameter value is rare, then its execution plan in cache is what we call a bad plan.  You want the best plan in cache for the most frequent parameter values.  If a bad plan is a recurring problem on your system, then you should consider rewriting the stored procedure.  You might want to break up the code into multiple stored procedures so that each can have a different execution plan in cache. To remove a bad plan from cache, you can recompile the stored procedure.  An alternative method is to run DBCC FREEPROCACHE which drops the procedure cache.  It is better to recompile stored procedures rather than dropping the procedure cache as dropping the procedure cache affects all plans in cache rather than just the ones that were bad, so there will be a temporary performance penalty until the plans are loaded into cache again. To determine if there is a hardware bottleneck occurring such as slow I/O or high CPU utilization, you will need to run Performance Monitor on the database server.  Hopefully you already have a baseline of the server so you know what is normal and what is not.  Be on the lookout for I/O requests taking longer than 12 milliseconds and CPU utilization over 90%.  The servers that I support typically are under 30% CPU utilization, but your baseline could be higher and be within a normal range. If restarting the SQL Server service fixes the problem, then the problem was most likely due to blocking or a bad plan in the procedure cache.  Rather than restarting the SQL Server service, which causes downtime, the blog reader should instead analyze the above mentioned things.  Proceed with caution when restarting the SQL Server service as all transactions that have not completed will be rolled back at startup.  This crash recovery process could take longer than normal if there was a long-running transaction running when the service was stopped.  Until the crash recovery process is completed on the database, it is unavailable to your applications. If restarting IIS fixes the problem, then the problem might not have been inside SQL Server.  Prior to taking this step, you should do analysis of the above mentioned things. If you can think of other reasons why the blog reader is facing this issue a few times a week, I'd love to hear your thoughts via a blog comment.

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• Protecting offline IRM rights and the error "Unable to Connect to Offline database"

  - by Simon Thorpe

  One of the most common problems I get asked about Oracle IRM is in relation to the error message "Unable to Connect to Offline database". This error message is a result of how Oracle IRM is protecting the cached rights on the local machine and if that cache has become invalid in anyway, this error is thrown. Offline rights and security First we need to understand how Oracle IRM handles offline use. The way it is implemented is one of the main reasons why Oracle IRM is the leading document security solution and demonstrates our methodology to ensure that solutions address both security and usability and puts the balance of these two in your control. Each classification has a set of predefined roles that the manager of the classification can assign to users. Each role has an offline period which determines the amount of time a user can access content without having to communicate with the IRM server. By default for the context model, which is the classification system that ships out of the box with Oracle IRM, the offline period for each role is 3 days. This is easily changed however and can be as low as under an hour to as long as years. It is also possible to switch off the ability to access content offline which can be useful when content is very sensitive and requires a tight leash. So when a user is online, transparently in the background, the Oracle IRM Desktop communicates with the server and updates the users rights and offline periods. This transparent synchronization period is determined by the server and communicated to all IRM Desktops and allows for users rights to be kept up to date without their intervention. This allows us to support some very important scenarios which are key to a successful IRM solution. A user doesn't have to make any decision when going offline, they simply unplug their laptop and they already have their offline periods synchronized to the maximum values. Any solution that requires a user to make a decision at the point of going offline isn't going to work because people forget to do this and will therefore be unable to legitimately access their content offline. If your rights change to REMOVE your access to content, this also happens in the background. This is very useful when someone has an offline duration of a week and they happen to make a connection to the internet 3 days into that offline period, the Oracle IRM Desktop detects this online state and automatically updates all rights for the user. This means the business risk is reduced when setting long offline periods, because of the daily transparent sync, you can reflect changes as soon as the user is online. Of course, if they choose not to come online at all during that week offline period, you cannot effect change, but you take that risk in giving the 7 day offline period in the first place. If you are added to a NEW classification during the day, this will automatically be synchronized without the user even having to open a piece of content secured against that classification. This is very important, consider the scenario where a senior executive downloads all their email but doesn't open any of it. Disconnects the laptop and then gets on a plane. During the flight they attempt to open a document attached to a downloaded email which has been secured against an IRM classification the user was not even aware they had access to. Because their new role in this classification was automatically synchronized their experience is a good one and the document opens. More information on how the Oracle IRM classification model works can be found in this article by Martin Abrahams. So what about problems accessing the offline rights database? So onto the core issue... when these rights are cached to your machine they are stored in an encrypted database. The encryption of this offline database is keyed to the instance of the installation of the IRM Desktop and the Windows user account. Why? Well what you do not want to happen is for someone to get their rights for content and then copy these files across hundreds of other machines, therefore getting access to sensitive content across many environments. The IRM server has a setting which controls how many times you can cache these rights on unique machines. This is because people typically access IRM content on more than one computer. Their work desktop, a laptop and often a home computer. So Oracle IRM allows for the usability of caching rights on more than one computer whilst retaining strong security over this cache. So what happens if these files are corrupted in someway? That's when you will see the error, Unable to Connect to Offline database. The most common instance of seeing this is when you are using virtual machines and copy them from one computer to the next. The virtual machine software, VMWare Workstation for example, makes changes to the unique information of that virtual machine and as such invalidates the offline database. How do you solve the problem? Resolution is however simple. You just delete all of the offline database files on the machine and they will be recreated with working encryption when the Oracle IRM Desktop next starts. However this does mean that the IRM server will think you have your rights cached to more than one computer and you will need to rerequest your rights, even though you are only going to be accessing them on one. Because it still thinks the old cache is valid. So be aware, it is good practice to increase the server limit from the default of 1 to say 3 or 4. This is done using the Enterprise Manager instance of IRM. So to delete these offline files I have a simple .bat file you can use; Download DeleteOfflineDBs.bat Note that this uses pskillto stop the irmBackground.exe from running. This is part of the IRM Desktop and holds open a lock to the offline database. Either kill this from task manager or use pskillas part of the script.

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• The Top Ten Security Top Ten Lists

  - by Troy Kitch

  As a marketer, we're always putting together the top 3, or 5 best, or an assortment of top ten lists. So instead of going that route, I've put together my top ten security top ten lists. These are not only for security practitioners, but also for the average Joe/Jane; because who isn't concerned about security these days? Now, there might not be ten for each one of these lists, but the title works best that way. Starting with my number ten (in no particular order): 10. Top 10 Most Influential Security-Related Movies Amrit Williams pulls together a great collection of security-related movies. He asks for comments on which one made you want to get into the business. I would have to say that my most influential movie(s), that made me want to get into the business of "stopping the bad guys" would have to be the James Bond series. I grew up on James Bond movies: thwarting the bad guy and saving the world. I recall being both ecstatic and worried when Silicon Valley-themed "A View to A Kill" hit theaters: "An investigation of a horse-racing scam leads 007 to a mad industrialist who plans to create a worldwide microchip monopoly by destroying California's Silicon Valley." Yikes! 9. Top Ten Security Careers From movies that got you into the career, here’s a top 10 list of security-related careers. It starts with number then, Information Security Analyst and ends with number one, Malware Analyst. They point out the significant growth in security careers and indicate that "according to the Bureau of Labor Statistics, the field is expected to experience growth rates of 22% between 2010-2020. If you are interested in getting into the field, Oracle has many great opportunities all around the world.  8. Top 125 Network Security Tools A bit outside of the range of 10, the top 125 Network Security Tools is an important list because it includes a prioritized list of key security tools practitioners are using in the hacking community, regardless of whether they are vendor supplied or open source. The exhaustive list provides ratings, reviews, searching, and sorting. 7. Top 10 Security Practices I have to give a shout out to my alma mater, Cal Poly, SLO: Go Mustangs! They have compiled their list of top 10 practices for students and faculty to follow. Educational institutions are a common target of web based attacks and miscellaneous errors according to the 2014 Verizon Data Breach Investigations Report.    6. (ISC)2 Top 10 Safe and Secure Online Tips for Parents This list is arguably the most important list on my list. The tips were "gathered from (ISC)2 member volunteers who participate in the organization’s Safe and Secure Online program, a worldwide initiative that brings top cyber security experts into schools to teach children ages 11-14 how to protect themselves in a cyber-connected world…If you are a parent, educator or organization that would like the Safe and Secure Online presentation delivered at your local school, or would like more information about the program, please visit here.” 5. Top Ten Data Breaches of the Past 12 Months This type of list is always changing, so it's nice to have a current one here from Techrader.com. They've compiled and commented on the top breaches. It is likely that most readers here were effected in some way or another. 4. Top Ten Security Comic Books Although mostly physical security controls, I threw this one in for fun. My vote for #1 (not on the list) would be Professor X. The guy can breach confidentiality, integrity, and availability just by messing with your thoughts. 3. The IOUG Data Security Survey's Top 10+ Threats to Organizations The Independent Oracle Users Group annual survey on enterprise data security, Leaders Vs. Laggards, highlights what Oracle Database users deem as the top 12 threats to their organization. You can find a nice graph on page 9; Figure 7: Greatest Threats to Data Security. 2. The Ten Most Common Database Security Vulnerabilities Though I don't necessarily agree with all of the vulnerabilities in this order...I like a list that focuses on where two-thirds of your sensitive and regulated data resides (Source: IDC).  1. OWASP Top Ten Project The Online Web Application Security Project puts together their annual list of the 10 most critical web application security risks that organizations should be including in their overall security, business risk and compliance plans. In particular, SQL injection risks continues to rear its ugly head each year. Oracle Audit Vault and Database Firewall can help prevent SQL injection attacks and monitor database and system activity as a detective security control. Did I miss any?

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• SQL SERVER – Weekly Series – Memory Lane – #005

  - by pinaldave

  Here is the list of curetted articles of SQLAuthority.com across all these years. Instead of just listing all the articles I have selected a few of my most favorite articles and have listed them here with additional notes below it. Let me know which one of the following is your favorite article from memory lane. 2006 SQL SERVER – Cursor to Kill All Process in Database I indeed wrote this cursor and when I often look back, I wonder how naive I was to write this. The reason for writing this cursor was to free up my database from any existing connection so I can do database operation. This worked fine but there can be a potentially big issue if there was any important transaction was killed by this process. There is another way to to achieve the same thing where we can use ALTER syntax to take database in single user mode. Read more about that over here and here. 2007 Rules of Third Normal Form and Normalization Advantage – 3NF The rules of 3NF are mentioned here Make a separate table for each set of related attributes, and give each table a primary key. If an attribute depends on only part of a multi-valued key, remove it to a separate table If attributes do not contribute to a description of the key, remove them to a separate table. Correct Syntax for Stored Procedure SP Sometime a simple question is the most important question. I often see in industry incorrectly written Stored Procedure. Few writes code after the most outer BEGIN…END and few writes code after the GO Statement. In this brief blog post, I have attempted to explain the same. 2008 Switch Between Result Pan and Query Pan – SQL Shortcut Many times when I am writing query I have to scroll the result displayed in the result set. Most of the developer uses the mouse to switch between and Query Pane and Result Pane. There are few developers who are crazy about Keyboard shortcuts. F6 is the keyword which can be used to switch between query pane and tabs of the result pane. Interesting Observation – Use of Index and Execution Plan Query Optimization is a complex game and it has its own rules. From the example in the article we have discovered that Query Optimizer does not use clustered index to retrieve data, sometime non clustered index provides optimal performance for retrieving Primary Key. When all the rows and columns are selected Primary Key should be used to select data as it provides optimal performance. 2009 Interesting Observation – TOP 100 PERCENT and ORDER BY If you pull up any application or system where there are more than 100 SQL Server Views are created – I am very confident that at one or two places you will notice the scenario wherein View the ORDER BY clause is used with TOP 100 PERCENT. SQL Server 2008 VIEW with ORDER BY clause does not throw an error; moreover, it does not acknowledge the presence of it as well. In this article we have taken three perfect examples and demonstrated which clause we should use when. Comma Separated Values (CSV) from Table Column A Very common question – How to create comma separated values from a table in the database? The answer is also very common if we use XML. Check out this article for quick learning on the same subject. Azure Start Guide – Step by Step Installation Guide Though Azure portal has changed a quite bit since I wrote this article, the concept used in this article are not old. They are still valid and many of the functions are still working as mentioned in the article. I believe this one article will put you on the track to use Azure! Size of Index Table for Each Index – Solution Earlier I have posted a small question on this blog and requested help from readers to participate here and provide a solution. The puzzle was to write a query that will return the size for each index that is on any particular table. We need a query that will return an additional column in the above listed query and it should contain the size of the index. This article presents two of the best solutions from the puzzle. 2010 Well, this week in 2010 was the week of puzzles as I posted three interesting puzzles. Till today I am noticing pretty good interesting in the puzzles. They are tricky but for sure brings a great value if you are a database developer for a long time. I suggest you go over this puzzles and their answers. Did you really know all of the answers? I am confident that reading following three blog post will for sure help you enhance the experience with T-SQL. SQL SERVER – Challenge – Puzzle – Usage of FAST Hint SQL SERVER – Puzzle – Challenge – Error While Converting Money to Decimal SQL SERVER – Challenge – Puzzle – Why does RIGHT JOIN Exists 2011 DVM sys.dm_os_sys_info Column Name Changed in SQL Server 2012 Have you ever faced a situation where something does not work? When you try to fix it - you enjoy fixing it and started to appreciate the breaking changes. Well, this was exactly I felt yesterday. Before I begin my story, I want to candidly state that I do not encourage anybody to use * in the SELECT statement. Now the disclaimer is over – I suggest you read the original story – you will love it! Get Directory Structure using Extended Stored Procedure xp_dirtree Here is the question to you – why would you do something in SQL Server where you can do the same task in command prompt much easily. Well, the answer is sometime there are real use cases when we have to do such thing. This is a similar example where I have demonstrated how in SQL Server 2012 we can use extended stored procedure to retrieve directory structure. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Memory Lane, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• AWS: setting up auto-scale for EC2 instances

  - by Elton Stoneman

  Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2013/10/16/aws-setting-up-auto-scale-for-ec2-instances.aspxWith Amazon Web Services, there’s no direct equivalent to Azure Worker Roles – no Elastic Beanstalk-style application for .NET background workers. But you can get the auto-scale part by configuring an auto-scaling group for your EC2 instance. This is a step-by-step guide, that shows you how to create the auto-scaling configuration, which for EC2 you need to do with the command line, and then link your scaling policies to CloudWatch alarms in the Web console. I’m using queue size as my metric for CloudWatch,  which is a good fit if your background workers are pulling messages from a queue and processing them.  If the queue is getting too big, the “high” alarm will fire and spin up a new instance to share the workload. If the queue is draining down, the “low” alarm will fire and shut down one of the instances. To start with, you need to manually set up your app in an EC2 VM, for a background worker that would mean hosting your code in a Windows Service (I always use Topshelf). If you’re dual-running Azure and AWS, then you can isolate your logic in one library, with a generic entry point that has Start() and Stop()  functions, so your Worker Role and Windows Service are essentially using the same code. When you have your instance set up with the Windows Service running automatically, and you’ve tested it starts up and works properly from a reboot, shut the machine down and take an image of the VM, using Create Image (EBS AMI) from the Web Console: When that completes, you’ll have your own AMI which you can use to spin up new instances, and you’re ready to create your auto-scaling group. You need to dip into the command-line tools for this, so follow this guide to set up the AWS autoscale command line tool. Now we’re ready to go. 1. Create a launch configuration This launch configuration tells AWS what to do when a new instance needs to be spun up. You create it with the as-create-launch-config command, which looks like this: as-create-launch-config sc-xyz-launcher # name of the launch config --image-id ami-7b9e9f12 # id of the AMI you extracted from your VM --region eu-west-1 # which region the new instance gets created in --instance-type t1.micro # size of the instance to create --group quicklaunch-1 #security group for the new instance 2. Create an auto-scaling group The auto-scaling group links to the launch config, and defines the overall configuration of the collection of instances: as-create-auto-scaling-group sc-xyz-asg # auto-scaling group name --region eu-west-1 # region to create in --launch-configuration sc-xyz-launcher # name of the launch config to invoke for new instances --min-size 1 # minimum number of nodes in the group --max-size 5 # maximum number of nodes in the group --default-cooldown 300 # period to wait (in seconds) after each scaling event, before checking if another scaling event is required --availability-zones eu-west-1a eu-west-1b eu-west-1c # which availability zones you want your instances to be allocated in – multiple entries means EC@ will use any of them 3. Create a scale-up policy The policy dictates what will happen in response to a scaling event being triggered from a “high” alarm being breached. It links to the auto-scaling group; this sample results in one additional node being spun up: as-put-scaling-policy scale-up-policy # policy name -g sc-psod-woker-asg # auto-scaling group the policy works with --adjustment 1 # size of the adjustment --region eu-west-1 # region --type ChangeInCapacity # type of adjustment, this specifies a fixed number of nodes, but you can use PercentChangeInCapacity to make an adjustment relative to the current number of nodes, e.g. increasing by 50% 4. Create a scale-down policy The policy dictates what will happen in response to a scaling event being triggered from a “low” alarm being breached. It links to the auto-scaling group; this sample results in one node from the group being taken offline: as-put-scaling-policy scale-down-policy -g sc-psod-woker-asg "--adjustment=-1" # in Windows, use double-quotes to surround a negative adjustment value –-type ChangeInCapacity --region eu-west-1 5. Create a “high” CloudWatch alarm We’re done with the command line now. In the Web Console, open up the CloudWatch view and create a new alarm. This alarm will monitor your metrics and invoke the scale-up policy from your auto-scaling group, when the group is working too hard. Configure your metric – this example will fire the alarm if there are more than 10 messages in my queue for over a minute: Then link the alarm to the scale-up policy in your group: 6. Create a “low” CloudWatch alarm The opposite of step 4, this alarm will trigger when the instances in your group don’t have enough work to do (e.g fewer than 2 messages in the queue for 1 minute), and will invoke the scale-down policy. And that’s it. You don’t need your original VM as the auto-scale group has a minimum number of nodes connected. You can test out the scaling by flexing your CloudWatch metric – in this example, filling up a queue from a  stub publisher – and watching AWS create new nodes as required, then stopping the publisher and watch AWS kill off the spare nodes.

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• User is trying to leave! Set at-least confirm alert on browser(tab) close event!!

  - by kaushalparik27

  This is something that might be annoying or irritating for end user. Obviously, It's impossible to prevent end user from closing the/any browser. Just think of this if it becomes possible!!!. That will be a horrible web world where everytime you will be attacked by sites and they will not allow to close your browser until you confirm your shopping cart and do the payment. LOL:) You need to open the task manager and might have to kill the running browser exe processes.Anyways; Jokes apart, but I have one situation where I need to alert/confirm from the user in any anyway when they try to close the browser or change the url. Think of this: You are creating a single page intranet asp.net application where your employee can enter/select their TDS/Investment Declarations and you wish to at-least ALERT/CONFIRM them if they are attempting to:[1] Close the Browser[2] Close the Browser Tab[3] Attempt to go some other site by Changing the urlwithout completing/freezing their declaration.So, Finally requirement is clear. I need to alert/confirm the user what he is going to do on above bulleted events. I am going to use window.onbeforeunload event to set the javascript confirm alert box to appear.    <script language="JavaScript" type="text/javascript">        window.onbeforeunload = confirmExit;        function confirmExit() {            return "You are about to exit the system before freezing your declaration! If you leave now and never return to freeze your declaration; then they will not go into effect and you may lose tax deduction, Are you sure you want to leave now?";        }    </script>See! you are halfway done!. So, every time browser unloads the page, above confirm alert causes to appear on front of user like below:By saying here "every time browser unloads the page"; I mean to say that whenever page loads or postback happens the browser onbeforeunload event will be executed. So, event a button submit or a link submit which causes page to postback would tend to execute the browser onbeforeunload event to fire!So, now the hurdle is how can we prevent the alert "Not to show when page is being postback" via any button/link submit? Answer is JQuery :)Idea is, you just need to set the script reference src to jQuery library and Set the window.onbeforeunload event to null when any input/link causes a page to postback.Below will be the complete code:<head runat="server">    <title></title>    <script src="jquery.min.js" type="text/javascript"></script>    <script language="JavaScript" type="text/javascript">        window.onbeforeunload = confirmExit;        function confirmExit() {            return "You are about to exit the system before freezing your declaration! If you leave now and never return to freeze your declaration; then they will not go into effect and you may lose tax deduction, Are you sure you want to leave now?";        }        $(function() {            $("a").click(function() {                window.onbeforeunload = null;            });            $("input").click(function() {                window.onbeforeunload = null;            });        });    </script></head><body>    <form id="form1" runat="server">    <div></div>    </form></body></html>So, By this post I have tried to set the confirm alert if user try to close the browser/tab or try leave the site by changing the url. I have attached a working example with this post here. I hope someone might find it helpful.

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• DBCC CHECKDB (BatmanDb, REPAIR_ALLOW_DATA_LOSS) &ndash; Are you Feeling Lucky?

  - by David Totzke

  I’m currently working for a client on a PowerBuilder to WPF migration.  It’s one of those “I could tell you, but I’d have to kill you” kind of clients and the quick-lime pits are currently occupied by the EMC tech…but I’ve said too much already. At approximately 3 or 4 pm that day users of the Batman[1] application here in Gotham[1] started to experience problems accessing the application.  Batman[2] is a document management system here that also integrates with the ERP system.  Very little goes on here that doesn’t involve Batman in some way.  The errors being received seemed to point to network issues (TCP protocol error, connection forcibly closed by the remote host etc…) but the real issue was much more insidious. Connecting to the database via SSMS and performing selects on certain tables underlying the application areas that were having problems started to reveal the issue.  You couldn’t do a SELECT * FROM MyTable without it bombing and giving the same error noted above.  A run of DBCC CHECKDB revealed 14 tables with corruption.  One of the tables with issues was the Document table.  Pretty central to a “document management” system.  Information was obtained from IT that a single drive in the SAN went bad in the night.  A new drive was in place and was working fine.  The partition that held the Batman database is configured for RAID Level 5 so a single drive failure shouldn’t have caused any trouble and yet, the database is corrupted.  They do hourly incremental backups here so the first thing done was to try a restore.  A restore of the most recent backup failed so they worked backwards until they hit a good point.  This successful restore was for a backup at 3AM – a full day behind.  This time also roughly corresponds with the time the SAN started to report the drive failure.  The plot thickens… I got my hands on the output from DBCC CHECKDB and noticed a pattern.  What’s sad is that nobody that should have noticed the pattern in the DBCC output did notice.  There was a rush to do things to try and recover the data before anybody really understood what was wrong with it in the first place.  Cooler heads must prevail in these circumstances and some investigation should be done and a plan of action laid out or you could end up making things worse[3].  DBCC CHECKDB also told us that: repair_allow_data_loss is the minimum repair level for the errors found by DBCC CHECKDB Yikes.  That means that the database is so messed up that you’re definitely going to lose some stuff when you repair it to get it back to a consistent state.  All the more reason to do a little more investigation into the problem.  Rescuing this database is preferable to having to export all of the data possible from this database into a new one.  This is a fifteen year old application with about seven hundred tables.  There are TRIGGERS everywhere not to mention the referential integrity constraints to deal with.  Only fourteen of the tables have an issue.  We have a good backup that is missing the last 24 hours of business which means we could have a “do-over” of yesterday but that’s not a very palatable option either. All of the affected tables had TEXT columns and all of the errors were about LOB data types and orphaned off-row data which basically means TEXT, IMAGE or NTEXT columns.  If we did a SELECT on an affected table and excluded those columns, we got all of the rows.  We exported that data into a separate database.  Things are looking up.  Working on a copy of the production database we then ran DBCC CHECKDB with REPAIR_ALLOW_DATA_LOSS and that “fixed” everything up.   The allow data loss option will delete the bad rows.  This isn’t too horrible as we have all of those rows minus the text fields from out earlier export.  Now I could LEFT JOIN to the exported data to find the missing rows and INSERT them minus the TEXT column data. We had the restored data from the good 3AM backup that we could now JOIN to and, with fingers crossed, recover the missing TEXT column information.  We got lucky in that all of the affected rows were old and in the end we didn’t lose anything.  :O  All of the row counts along the way worked out and it looks like we dodged a major bullet here. We’ve heard back from EMC and it turns out the SAN firmware that they were running here is apparently buggy.  This thing is only a couple of months old.  Grrr…. They dispatched a technician that night to come and update it .  That explains why RAID didn’t save us. All-in-all this could have been a lot worse.  Given the root cause here, they basically won the lottery in not losing anything. Here are a few links to some helpful posts on the SQL Server Engine blog.  I love the title of the first one: Which part of 'REPAIR_ALLOW_DATA_LOSS' isn't clear? CHECKDB (Part 8): Can repair fix everything? (in fact, read the whole series) Ta da! Emergency mode repair (we didn’t have to resort to this one thank goodness)   Dave Just because I can…   [1] Names have been changed to protect the guilty. [2] I'm Batman. [3] And if I'm the coolest head in the room, you've got even bigger problems...

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• Performing a clean database creation using msbuild

  - by Robert May

  So I’m taking a break from writing about other Agile stuff for a post. :)  I’m still going to get back to the other subjects, but this is fun too. Something I’ve done quite a bit of is MSBuild and CI work.  I’m experimenting with ways to improve what I’ve done in the past, particularly around database CI. Today, I developed a mechanism for starting from scratch with your database.  By scratch, I mean blowing away the existing database and creating it again from a single command line call.  I’m a firm believer that developers should be able to get to a known clean state at the database level with a single command and that they should be operating off of their own isolated database to improve productivity.  These scripts will help that. Here’s how I did it.  First, we have to disconnect users.  I did so using the help of a script from sql server central.  Note that I’m using sqlcmd variable replacement. -- kills all the users in a particular database -- dlhatheway/3M, 11-Jun-2000 declare @arg_dbname sysname declare @a_spid smallint declare @msg varchar(255) declare @a_dbid int set @arg_dbname = '$(DatabaseName)' select @a_dbid = sdb.dbid from master..sysdatabases sdb where sdb.name = @arg_dbname declare db_users insensitive cursor for select sp.spid from master..sysprocesses sp where sp.dbid = @a_dbid open db_users fetch next from db_users into @a_spid while @@fetch_status = 0 begin select @msg = 'kill '+convert(char(5),@a_spid) print @msg execute (@msg) fetch next from db_users into @a_spid end close db_users deallocate db_users GO Once all users are booted from the database, we can commence with recreating the database.  I generated the script that is used to create a database from SQL Server management studio, so I’m only going to show the bits that weren’t generated that are important.  There are a bunch of Alter Database statements that aren’t shown. First, I had to find the default location of the database files in the install, since they can be in many different locations.  I used Method 1 from a technet blog and then modified it a bit to do what I needed to do.  I ended up using dynamic SQL because for the life of me, I couldn’t get the “Filename” property to not return an error when I used anything besides a string.  I’m dropping the database first, if it exists.  Here’s the code:   IF EXISTS(SELECT 1 FROM [master].[sys].[databases] WHERE [name] = N'$(DatabaseName)') BEGIN drop database $(DatabaseName) END; go IF EXISTS(SELECT 1 FROM [master].[sys].[databases] WHERE [name] = 'zzTempDBForDefaultPath') BEGIN DROP DATABASE zzTempDBForDefaultPath END; -- Create temp database. Because no options are given, the default data and --- log path locations are used CREATE DATABASE zzTempDBForDefaultPath; DECLARE @Default_Data_Path VARCHAR(512), @Default_Log_Path VARCHAR(512); --Get the default data path SELECT @Default_Data_Path = ( SELECT LEFT(physical_name,LEN(physical_name)-CHARINDEX('\',REVERSE(physical_name))+1) FROM sys.master_files mf INNER JOIN sys.[databases] d ON mf.[database_id] = d.[database_id] WHERE d.[name] = 'zzTempDBForDefaultPath' AND type = 0); --Get the default Log path SELECT @Default_Log_Path = ( SELECT LEFT(physical_name,LEN(physical_name)-CHARINDEX('\',REVERSE(physical_name))+1) FROM sys.master_files mf INNER JOIN sys.[databases] d ON mf.[database_id] = d.[database_id] WHERE d.[name] = 'zzTempDBForDefaultPath' AND type = 1); --Clean up. IF EXISTS(SELECT 1 FROM [master].[sys].[databases] WHERE [name] = 'zzTempDBForDefaultPath') BEGIN DROP DATABASE zzTempDBForDefaultPath END; DECLARE @SQL nvarchar(max) SET @SQL= 'CREATE DATABASE $(DatabaseName) ON PRIMARY ( NAME = N''$(DatabaseName)'', FILENAME = N''' + @Default_Data_Path + N'$(DatabaseName)' + '.mdf' + ''', SIZE = 2048KB , FILEGROWTH = 1024KB ) LOG ON ( NAME = N''$(DatabaseName)Log'', FILENAME = N''' + @Default_Log_Path + N'$(DatabaseName)' + '.ldf' + ''', SIZE = 1024KB , FILEGROWTH = 10%) ' exec (@SQL) GO And with that, your database is created.  You can run these scripts on any server and on any database name.  To do that, I created an MSBuild script that looks like this: <Project xmlns="http://schemas.microsoft.com/developer/msbuild/2003" ToolsVersion="4.0"> <PropertyGroup> <DatabaseName>MyDatabase</DatabaseName> <Server>localhost</Server> <SqlCmd>sqlcmd -v DatabaseName=$(DatabaseName) -S $(Server) -i </SqlCmd> <ScriptDirectory>.\Scripts</ScriptDirectory> </PropertyGroup> <Target Name ="Rebuild"> <ItemGroup> <ScriptFiles Include="$(ScriptDirectory)\*.sql"/> </ItemGroup> <Exec Command="$(SqlCmd) &quot;%(ScriptFiles.Identity)&quot;" ContinueOnError="false"/> </Target> </Project> Note that the Scripts directory is underneath the directory where I’m running the msbuild command and is relative to that directory.  Note also that the target is using batching to run each script in the scripts subdirectory, one after the other.  Each script is passed to the sqlcmd command line execution using the .Identity property on the itemgroup that is created.  This target file is saved in the file “Database.target”. To make this work, you’ll need msbuild in your path, and then run the following command: msbuild database.target /target:Rebuild Once you’ve got your virgin database setup, you’d then need to use a tool like dbdeploy.net to determine that it was a virgin database, build a change script based on the change scripts, and then you’d want another sqlcmd call to update the database with the appropriate scripts.  I’m doing that next, so I’ll post a blog update when I’ve got it working. Technorati Tags: MSBuild,Agile,CI,Database

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• How to remap Fn key combinations (Lenovo G500)

  - by Anatoli

  I am running Kubuntu 13.10 on a Lenovo G500 laptop. My question is similar to this one: How can I remap my F keys on my HP laptop? That is to say, my F1-F12 keys are mapped to certain special functions, and only holding down the Fn key restores access to the standard F1-F12 keys. How do I remap certain keys? I would like to know if there is a way to remap Fx to Fn+Fx and vice-versa. As per the instructions of #87043 I checked my BIOS and there is no option to switch the Fx/Fn key functionality. Googling through Leonovo's support forums indicates a BIOS update enabling this is in the works, but there's no indication of when it will be complete. Using xev I was able to see what X sees when F1-F12 are pressed. Some send separate keycodes, but some are somehow mapped to key combinations or other unknown things: F1 - XF86AudioMute F2 - XF86AudioVolumeLower F3 - XF86AudioVolumeRaise F4 - Alt_L + F4 F5 - F5 F6 - Disables touchapd, cannot quite understand what xev tells me is happening, reenables if disabled (Kernel log reveals these have well-defined scancodes not assigned to any keycodes) F7 - XF86WLAN F8 - Alt_L + Ctrl_L + Tab F9 - Turns off LCD backlight, xev sees nothing F10 - Super_L + p F11 - XF86MonBrightnessLower F12 - XF86MonBrightnessRaise Following the instrusctions on this page: How do I remap certain keys? I remapped all the keys that have definite keycodes (F1, F2, F3, F5, F7, F11, F12) This still leaves the F4, F6, F8, F9, F10 keys not functioning properly. This is especially frustarting since F4, F6, F9 now kill the current window, the touchpad and screen, respectively. Any help on remapping these keys to their proper functions would be much appreciated! -Anatoli xev output for these 5 keys: F4 KeyPress event, serial 40, synthetic NO, window 0x4800001, root 0x9d, subw 0x0, time 3674037, (228,298), root:(911,321), state 0x0, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False FocusOut event, serial 40, synthetic NO, window 0x4800001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 40, synthetic NO, window 0x4800001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 40, synthetic NO, window 0x0, keys: 4294967197 0 0 0 0 0 0 0 65 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 KeyRelease event, serial 40, synthetic NO, window 0x4800001, root 0x9d, subw 0x0, time 3674040, (228,298), root:(911,321), state 0x8, keycode 70 (keysym 0xffc1, F4), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4800001, root 0x9d, subw 0x0, time 3674042, (228,298), root:(911,321), state 0x8, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False ClientMessage event, serial 40, synthetic YES, window 0x4800001, message_type 0x12a (WM_PROTOCOLS), format 32, message 0x12b (WM_DELETE_WINDOW) F6 disabling touchpad MappingNotify event, serial 40, synthetic NO, window 0x0, request MappingKeyboard, first_keycode 8, count 248 FocusOut event, serial 40, synthetic NO, window 0x4600001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 40, synthetic NO, window 0x4600001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 40, synthetic NO, window 0x0, keys: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 MappingNotify event, serial 41, synthetic NO, window 0x0, request MappingKeyboard, first_keycode 8, count 248 F6 enabling touchpad MappingNotify event, serial 42, synthetic NO, window 0x0, request MappingKeyboard, first_keycode 8, count 248 FocusOut event, serial 42, synthetic NO, window 0x4600001, mode NotifyGrab, detail NotifyAncestor FocusIn event, serial 42, synthetic NO, window 0x4600001, mode NotifyUngrab, detail NotifyAncestor KeymapNotify event, serial 42, synthetic NO, window 0x0, keys: 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 MappingNotify event, serial 43, synthetic NO, window 0x0, request MappingPointer, first_keycode 0, count 0 F8 doing whatever it is F8 does KeyPress event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508985, (13,-12), root:(696,11), state 0x0, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyPress event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508986, (13,-12), root:(696,11), state 0x8, keycode 37 (keysym 0xffe3, Control_L), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyPress event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508988, (13,-12), root:(696,11), state 0xc, keycode 23 (keysym 0xff09, Tab), same_screen YES, XLookupString gives 1 bytes: (09) " " XmbLookupString gives 1 bytes: (09) " " XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508989, (13,-12), root:(696,11), state 0xc, keycode 64 (keysym 0xffe9, Alt_L), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508991, (13,-12), root:(696,11), state 0x4, keycode 37 (keysym 0xffe3, Control_L), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3508994, (13,-12), root:(696,11), state 0x0, keycode 23 (keysym 0xff09, Tab), same_screen YES, XLookupString gives 1 bytes: (09) " " XFilterEvent returns: False F9 gives no output to xev F10 doing whatever it is F10 does KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3586076, (9,-14), root:(692,9), state 0x0, keycode 10 (keysym 0x31, 1), same_screen YES, XLookupString gives 1 bytes: (31) "1" XFilterEvent returns: False KeyPress event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3586552, (9,-14), root:(692,9), state 0x0, keycode 133 (keysym 0xffeb, Super_L), same_screen YES, XLookupString gives 0 bytes: XmbLookupString gives 0 bytes: XFilterEvent returns: False KeyPress event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3586554, (9,-14), root:(692,9), state 0x40, keycode 33 (keysym 0x70, p), same_screen YES, XLookupString gives 1 bytes: (70) "p" XmbLookupString gives 1 bytes: (70) "p" XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3586557, (9,-14), root:(692,9), state 0x40, keycode 33 (keysym 0x70, p), same_screen YES, XLookupString gives 1 bytes: (70) "p" XFilterEvent returns: False KeyRelease event, serial 40, synthetic NO, window 0x4600001, root 0x9d, subw 0x0, time 3586560, (9,-14), root:(692,9), state 0x40, keycode 133 (keysym 0xffeb, Super_L), same_screen YES, XLookupString gives 0 bytes: XFilterEvent returns: False

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