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  • The Path to Best-In-Class Service Business Performance

    - by Charles Knapp
    What would it matter to offer your customers best-in-class service and support experiences? According to a new study, best-in-class companies enjoy margins that are nearly double the average, retain almost all of their customers each year, deliver annual revenue growth that is six greater than average, and realize cost decreases rather than increases! What does it take to become best in class? Some of the keys are: Engage customers effectively and consistently across all channels Focus on mobility to improve reactive service performance Continue to transition from primarily reactive to proactive and predictive service performance Build the support structure for new services and service contracts Construct an engaged service delivery team Join the Aberdeen Group, Oracle, Infosys, and Hyundai Capital as we highlight the key stages in the service transformation journey and reveal how Best-in-Class organizations are equipping themselves to thrive in this new era of service. Please join us for "Service Excellence and the Path to Business Transformation" -- this Thursday, October 25, 8:00 AM PDT | 11:00 AM EDT | 3:00 PM GMT | 4:00 PM BST.

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  • Metro-style / iPhone apps development too demanding for newbie developers? [closed]

    - by linquize
    Both Metro-style and iPhone app require approval and publishing to app store. And they focus most on user interface and the quality of the software. Developers must deal with technical aspects, such as async programming (no UI blocking), no console program (must design a UI that cope with "Standard"), no CPU hungry (pause app if deactivated), need to study the permission matrix (not full access right), and more ... A newbie is not familiar with threading and synchronization. Do you thick they are too demanding for newbie developers? Can you give more examples how demanding it is?

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  • Universal Work Queue Quick Filter Examples

    - by LuciaC-Oracle
    If you use Universal Work Queue then it's likely that you will want to define and use your own Quick Filters.  Quick Filters allow you to focus on specific work classes based on assigned criteria in a node. This makes it much easier for Agents to view their work grouped in a meaningful way.How to create Universal Work Queue - Quick Filters (Doc ID 803163.1) gives two worked examples to help you understand how to create your own Quick Filters:     Adding a 'Resource Group' filter     Adding an Overdue Amounts filter for use in Collections. We hope you find these examples useful.  Let us know by providing feedback on the document itself or, why not post to the MOS Service Community with your experience and suggestions.

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  • How to properly shield a Product Owner from outside?

    - by xsAce
    Update: We are a very small team (3 people) and thus I (Scrum Master) and the Product Owner are also developers doing some coding. We are aware of this situation and we are actively trying to recruit some new talents. But it's hard! Meanwhile... we need to adapt... so my question: The Product Owner complains about having too much outside noise (mainly stakeholders feature requests), and he can't focus on the sprint realisation. We agree that we should try to educate people on our process implications (sprint durations and product backlog), to reduce the noise. But as a Scrum Master, how am I supposed to shield a PO from outside? Isn't he supposed to be in contact with the management and business? Also, if people outside don't want to waste too much time learning agile, what is the best way to educate them?

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  • How do I configure the mouse to raise and lower windows

    - by user288496
    I've just installed 14.04 and cannot find the congfuration screen to control how mouse clicks are acted on by the window manager, and then optionally passed to the application. I want to set the sane traditional unix behaviour of: - 'focus follows mouse': done. - 'never auto-raise': done. - 'raise when click on border or title': Can't find the option. A middle button click on the tile does lower a window - but traditionally it would also raise the botton window. I can set 'raise on any click' - but that is absolutely hopeless when you are trying to copy text from a lower window.

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  • Encouraging business and team members to write more code

    - by Aliixx
    I am really interested to hear any ideas or working practices that can be adopted to encourage our team of developers to write more code. A little background here is involves a team of varying disciplines, experience and qualities and the nature of the work has a large focus on bug fixes and business logic / data validation over writing lots of new greenfield code or even refactoring. We are attempting to move to a more Agile philosophy and really what would be great is to hear any ideas that can be sold to the team and / or the business with the aim of: Writing more new code to improve experience, abilities and increase exposure to newer and emerging patterns and practices. Energizing the effort of the team and inspire. Encouraging wider input of new ideas, patterns and practices from the team as a whole. I would be very interested (and grateful) to hear any ideas or examples of ideas that can help here. Thanks!

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  • Good choice of languages for making a program that manages and organizes business? [closed]

    - by Ronney P
    I've been reading questions and discussions on this website but haven't made an account to start talking or asking anything I had doubts in so please bare with a newbie here. What are specific languages that have are able to make a program that will record, and organize things such as hours, salaries, payments? Also solve business problems, mostly with payments, how much money there will be after interest, taxes and such. Anyway, I've been looking into COBOL, C++, Java, HTML, JavaScript, VB.NET and a couple more. Which ones should I focus on and look into more? I very much appreciate any answers. Thank you.

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  • Option to save project files for later use in Dreamweaver?

    - by Lup T. Ma
    Does anyone know of an extension or other way to allow me to save a set of files in a project for later use? Example: - Working on site A, opened html files A1-A15 (15 files) Received a request to work on site B, new files (number unimportant). I would like DW to remember that I was working on files A1-A15. Close the site A files and focus on just files from site B. Complete site B work. Reopen site A files altogether. Suggestions are greatly appreciated. Thanks!

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  • google chrome window resizes when click 12.04 kde

    - by user37805
    All windows work fine but maximized G. Chrome window starts moving whenever I click under title bar without moving the cursor, but I don't want to move the windows, just to focus. Under the title bar is next to the tabs, on the blue part. This is annoying. It goes from maximized to moving windows function, with the cross instead of the pointer, only with single steady click. Using KDE 4.8.4, kubuntu 12.04. Something like this http://code.google.com/p/chromium/issues/detail?id=37013. How to solve this?

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  • Type of computer for a developer on the road

    - by nabucosound
    Hi developers: I am planning to be traveling through eurasia and asia (russia, china, korea, japan, south east asia...) for a while and, although there are plenty of marvelous things to see and to do, I must keep on working :(. I am a python developer, dedicated mainly to web projects. I use django, sqlite3, browsers, and ocassionaly (only if I have no choice) I install postgres, mysql, apache or any other servers commonly used in the internets. I do my coding on vim, use ssh to connect, lftp to transfer files, IRC, grep/ack... So I spend most of my time in the terminal shells. But I also use IM or Skype to communicate with my clients and peers, as well as some other software (that after all is not mandatory for my day-to-day work). I currently work with a Macbook Pro (3 years old now) and so far I am very happy with the performance. But I don't want to carry it if I am going to be "on transit" for long time, it is simply huge and heavy for what I am planning to load in my rather small backpack (while traveling, less is more, you know). So here I am reading all kind of opinions about netbooks, because at first sight this is the kind of computer I thought I had to choose. I am going to use Linux for it, Microsoft is not my cup of tea and Mac is not available for them, unless I were to buy a Macbook air, something that I won't do because if I am robbed or rain/dust/truck loaders break it I would burst in tears. I am concerned about wifi performance and connectivity, I am going to use one of those linux distros/tools to hack/test on "open" networks (if you know what I mean) in case I am not in a place with real free wifi access and I find myself in an emergency. CPU speed should be acceptable, but since I don't plan to run Photoshop or expensive IDEs, I guess most of the time I won't be overloading the machine. Apart from this, maybe (surely) I am missing other features to consider. With that said (sorry about the length) here it comes my question, raised from a deep ignorance regarding the wars betweeb betbooks vs notebooks (I assume tablet PCs are not for programming yet): If I buy a netbook will I have to throw it away after 1 month on the road and buy a notebook? Or will I be OK? Thanks! Hector Update I have received great feedback so far! I would like to insist on the fact that I will be traveling through many different countries and scenarios. I am sure that while in Japan I will be more than fine with anything related to technology, connectivity, etc. But consider that I will be, for example, on a train through Russia (transsiberian) and will cross Mongolia as well. I will stay in friends' places sometimes, but most of the time I will have to work from hostel rooms, trains, buses, beaches (hey this last one doesn't sound too bad hehe!). I think some of your answers guys seem to focus on the geek part but loose the point of this "on the road" fact. I am very aware and agree that netbooks suck compared to notebooks, but what I am trying to do here is to find a balance and discover your experiences with netbooks to see first hand if a netbook will be a fail in the mid-long term of the trip for my purposes. So I have resumed the main concepts expressed here on this small list, in no particular order: keyboard/touchpad feel: I use vim so no need of moving mouse pointers that much, unless I am browsing the web, but intensive use of keyboard screen real state: again, terminal work for most of the time battery life: I think something very important weight/size: also very important looks not worth stealing it, don't give a shit if it is lost/stolen/broken: this may depend on kind of person, your economy, etc. Also to prevent losing work, I will upload EVERYTHING to the cloud whenever I'll have a chance. wifi: don't want to discover my wifi is one of those that cannot deal with half the routers on this planet or has poor connectivity. Thanks again for your answers and comments!

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  • Linux RFID reader HID Device not matching driver

    - by blietaer
    Hello, I got a RFID reader (GigaTek PCR330A-00) that is meant to be recognized under linux/windows as a (Human Interface Device) keyboard/USB. I hate to say this but it is working as a charm under Win7 but not "really" under Linux. Under Debian-like distros (x/k/Ubuntu, Debian,..), or Gentoo, or... I just can't have the device working at all: the device scan well (it has its USB 5V, so it is happy/beeping/blinking) something happened in the dmesg, but no immediate screen display of the RFID Tag code as expected (and seen under win7) Support is claiming it is ok under RHEL or SLED "enterprises" distros... and I must admit I saw it working under a RHEL4... I tried stealing the driver but did not succeed having my reader working... My question is thus double: 1./ How can I hack the kernel to add support to my device (simply register PID/VID?) ? 2./ What is different at all in a "enterprise" proprietary distro? how can I re-use it? Thank you for any hint/help. Cheers,

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  • How does jquery display an image received from an ajax request?

    - by Gnee
    I have this working great, but I'd like a deeper understanding of what is actually going on behind the scenes. I am using Jquery's Ajax method to pull 5 blog posts (returning only the title and first photo). A PHP script grabs the blog posts' title and first photo and sticks it in an array and sends it back to my browser as JSON. Upon receiving the JSON object, Jquery grabs the first member of the JSON object and displays it's title and photo. In a gallery I made, using buttons – the user can iterate the 1-5 posts. So the actual AJAX call happens right away, and only once. I am basically using this kind of setup: $('my_div').html(json_obj[i]) and each click does a i++. So jquery is plucking these blog posts from my computers memory, my web browsers cache, or some kind of cache in the Javascript engine? One of the things it's returning is a pretty gnarly animated gif. I just wonder if it constantly running in the background (but not visible), stealing processing cycles...etc. Or Javascript just inserting (say a flash movie) into the DOM, but before hand does nothing but take up a little memory (no processing). Anyway, I'm just curious. If someone is a guru on this, I'd love to hear your take. Thanks!!

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  • A little confusion about AJAX and inserting into DOM..

    - by Gnee
    I have this working great, but I'd like a deeper understanding of what is actually going on behind the scenes. I am using Jquery's Ajax method to pull 5 blog posts (returning only the title and first photo). A PHP script grabs the blog posts' title and first photo and sticks it in an array and sends it back to my browser as JSON. Upon receiving the JSON object, Jquery grabs the first member of the JSON object and displays it's title and photo. In a gallery I made, using buttons – the user can iterate the 1-5 posts. So the actual AJAX call happens right away, and only once. I am basically using this kind of setup: $('my_div').html(json_obj[i]) and each click does a i++. So jquery is plucking these blog posts from my computers memory, my web browsers cache, or some kind of cache in the Javascript engine? One of the things it's returning is a pretty gnarly animated gif. I just wonder if it constantly running in the background (but not visible), stealing processing cycles...etc. Or Javascript just inserting (say a flash movie) into the DOM, but before hand does nothing but take up a little memory (no processing). Anyway, I'm just curious. If someone is a guru on this, I'd love to hear your take. THanks!!

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  • What is the benefit of using ONLY OpenID authentication on a site?

    - by Peter
    From my experience with OpenID, I see a number of significant downsides: Adds a Single Point of Failure to the site It is not a failure that can be fixed by the site even if detected. If the OpenID provider is down for three days, what recourse does the site have to allow its users to login and access the information they own? Takes a user to another sites content and every time they logon to your site Even if the OpenID provider does not have an error, the user is re-directed to their site to login. The login page has content and links. So there is a chance a user will actually be drawn away from the site to go down the Internet rabbit hole. Why would I want to send my users to another company's website? [ Note: my provider no longer does this and seems to have fixed this problem (for now).] Adds a non-trivial amount of time to the signup To sign up with the site a new user is forced to read a new standard, chose a provider, and signup. Standards are something that the technical people should agree to in order to make a user experience frictionless. They are not something that should be thrust on the users. It is a Phisher's Dream OpenID is incredibly insecure and stealing the person's ID as they log in is trivially easy. [ taken from David Arno's Answer below ] For all of the downside, the one upside is to allow users to have fewer logins on the Internet. If a site has opt-in for OpenID then users who want that feature can use it. What I would like to understand is: What benefit does a site get for making OpenID mandatory?

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  • java gregorian calendar timer

    - by Ieyasu Sawada
    I have this java program which calculates the time that the person took to respond to the confirm dialog box. But it seems that both time1 and time 2 gets the same value. What have I done wrong here: import javax.swing.JOptionPane; import java.util.*; public class DialogTimer{ public static void main(String args[]){ int time1, time2, milli1, milli2, sec1, sec2, timeDifference; final int MILLISECSINSECOND =1000; JOptionPane.showConfirmDialog(null, "Is stealing ever justified? "); GregorianCalendar before=new GregorianCalendar(); GregorianCalendar after= new GregorianCalendar(); milli1=before.get(GregorianCalendar.MILLISECOND); milli2=after.get(GregorianCalendar.MILLISECOND); sec1=before.get(GregorianCalendar.SECOND); sec2=after.get(GregorianCalendar.SECOND); time1=MILLISECSINSECOND * sec1 + milli1; time2=MILLISECSINSECOND * sec2 + milli2; //timeDifference=time1 - time2; System.out.println(time1); System.out.println(time2); //JOptionPane.showMessageDialog(null, "It took " + (time1 - time2) + " milliseconds for you to answer"); } }

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  • Double hashing passwords - client & server

    - by J. Stoever
    Hey, first, let me say, I'm not asking about things like md5(md5(..., there are already topics about it. My question is this: We allow our clients to store their passwords locally. Naturally, we don't want them stored in plan text, so we hmac them locally, before storing and/or sending. Now, this is fine, but if this is all we did, then the server would have the stored hmac, and since the client only needs to send the hmac, not the plain text password, an attacker could use the stored hashes from the server to access anyone's account (in the catastrophic scenario where someone would get such an access to the database, of course). So, our idea was to encode the password on the client once via hmac, send it to the server, and there encode it a second time via hmac and match it against the stored, two times hmac'ed password. This would ensure that: The client can store the password locally without having to store it as plain text The client can send the password without having to worry (too much) about other network parties The server can store the password without having to worry about someone stealing it from the server and using it to log in. Naturally, all the other things (strong passwords, double salt, etc) apply as well, but aren't really relevant to the question. The actual question is: does this sound like a solid security design ? Did we overlook any flaws with doing things this way ? Is there maybe a security pattern for something like this ?

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  • efficient android rendering

    - by llll
    I've read quite a few tutorials on game programming on android, and all of them provide basically the same solution as to drawing the game, that is having a dedicated thread spinning like this: public void run() { while(true) { if(!surfaceHolder.getSurface().isValid()) continue; Canvas canvas = surfaceHolder.lockCanvas(); drawGame(canvas); /* do actual drawing here */ surfaceHolder.unlockCanvasAndPost(canvas); } } now I'm wondering, isn't this wasteful? Suppose I've a game with very simple graphics, so that the actual time in drawGame is little; then I'm going to draw the same things on and on, stealing cpu from the other threads; a possibility could be skipping the drawing and sleeping a bit if the game state hasn't changed, which I could check by having the state update thread mantaining a suitable status flag. But maybe there are other options. For example, couldn'it be possible to synchronize with rendering, so that I don't post updates too often? Or am I missing something and that is precisely what lockCanvas does, that is it blocks and burns no cpu until proper time? Thanks in advance L.

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  • When is Googling it wrong?

    - by Drahcir
    I've been going through Stack Overflow for quite a bit now and noticed certain people (usually experienced programmers) frown upon Googling (researching) certain problems. Since I myself tend to use Google quite a bit to solve certain programming related issues I found certain comments rather demoralising. Now some of you may have come here trigger happy to delete this post but I needed some clarification. I usually Google things that usually syntax related that I would have never figured out on my own. For example I once wondered how to access the properties of a class that I didn't have a direct relationship to. So after a bit of research I discovered reflection and got what I wanted. Now in another scenario is learning a new language, in my case Silverlight were it differs in certain aspects of .NET compared to say ASP.NET. A few weeks ago I had no idea how to load another Silverlight page (usercontrol) and had to Google my way to the solution which I found wasn't as simple as I had imagined. In scenario three is were I myself frown up, that is just stealing a huge chunk of code to avoid doing the work yourself, for example paging a HTML table using JavaScript, where one just copies and pastes the JavasSript code without as much as trying to understand how it works. I do admit I have done this once or twice before for trivial tasks that had very little time limit and weren't all that important but most of the time still have to throw away what I found because it took too much time to adapt it and get what I wanted out of it. In the last scenario, I sometimes have a piece of code that I would be really unhappy about, as in I find it sloppy or too overcomplicated and try to look on the Internet to see other ways to tackle the same problem, let's say filtering through a table. With the knowledge I acquire I learned new coding practices that help me work more efficiently like "Do not repeat yourself" and such. Now in your opinion when do you find it wrong to use Google (or any other researching tool) to find a solution to your problem?

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  • General purpose physics engine

    - by Lucas
    Is there any general purpose physics engine that allows huge simulations of rigid bodies? I'm using PhysX from Nvidia, but the focus of this engine is game development, soft bodies. I want to know if exists physics engine that runs on top of PS3 cell processors or CUDA cores allowing massive scientific physics simulations.

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  • How can I select a radgrid row on mouseover?

    - by Starwfanatic
    I am currently highlighting a row in a radgrid using OnMouseOver. I would like to know if it is possible to use OnMouseOver to select the row rather than highlight it. Alternatively, I would like the highlighted row to remain highlighted if the radgrid loses focus, such as when a confirmation box pops up. Thanks in advance.

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  • Help me choose a CSS framework: 960 vs Blueprint vs ???

    - by Christian Perry
    I've been looking at different CSS frameworks. The two major players seem to be 960.gs and Blueprint. My question is simple: what are the pros and cons to each, and which do you recommend? And are there other frameworks that I should consider instead? Putting my question into context, I'm the designer on a site that's similar to StackOverflow, but with a general audience focus, rather than a specific technical one.

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  • Becoming a better Android programmer

    - by Drew Dara-Abrams
    Any suggestions on how to become a better Android programmer? I'm past intro tutorials, which mainly focus on how to use pieces of the SDK, but I still struggle to structure big Android apps. Obviously the best use of my time is continuing with my coding projects, but I'm wondering if I should be learning more about Android particulars, solidifying my somewhat shaky Java knowledge, going back to object-oriented fundamentals or patterns...? Pointers to resources (books, example apps, sites) you've found helpful would be great.

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  • hide keyboard in android?

    - by Niranjan Khandelwal
    Hello all, I am new to android development. I am creating an application in which when app launches the edittextfield getfocus automatically and the keyboard pop-up.I want to hide the keyboard by default and show when edittextField get focus.I have tried this method but it's not working. InputMethodManager imm = (InputMethodManager)getSystemService(Context.INPUT_METHOD_SERVICE); imm.hideSoftInputFromWindow(myEditText.getWindowToken(), 0); Thanks Niranjan Khandelwal

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  • WPF TextBox DataBind on EnterKey press

    - by Jobi Joy
    The default DataBinding on TextBox is TwoWay and it commits the text to the Property only when TextBox lost its focus. Is there any easy XAML way exists to make the DataBinding Happens when I press Enter Key on the TextBox?. I know it is pretty easy to do in the code behind, but imagine if this textBox is inside some complex DataTemplate.

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  • JButton keyboard shortcuts

    - by Kyle
    Hello, I have two JButtons and I would like to allow them to be used by the Arrow keys whenever the JFrame is in focus, Can anyone point me in the right direction about this? Thanks ~ Kyle

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