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• Remote mouse pointer not visible in VNC

  - by aef

  I used VNC desktops as a kind of collaboration server, as shared planning and pair programming environment for a long time. Now my latest iteration uses a KVM guest running Fedora 17 "Beefy Miracle", the Cinnamon desktop environment and an X11VNC server. The X11VNC server is automatically started with the desktop environment using the following command: x11vnc -localhost -many -shared -display :0 -bg My problem is that depending on the VNC client, the mouse pointer of the remote system which is shown through VNC is not synchronized to my client. I really need this, so I can see what my partner is doing on the desktop. When using Vinagre 3.2.1 on Ubuntu Oneiric Ocelot (11.10) or Vinagre 2.3.0.3 on Debian Squeeze (6.0) and I don't have my local mouse pointer inside the VNC view, I cannot see the mouse pointer of my remote system, nor its movement. When using TightVNC on Windows 7, I can recognize a mouse pointer trace for very short amounts of time after moving the mouse, but it is not clearly visible. Using UltraVNC on Windows 7 the mouse pointer is clearly visible all the time. With Gnome 2 I never had any problems with remote pointer synchronization, using exactly the same clients. I suspect this could have something to do with Cinnamon's dependency on 3D acceleration. On the other hand, it doesn't change anything to start Cinnamon's fallback environment Cinnamon 2D. Update: Same effect when I use Gnome 3.

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• Summit reflections

  - by Rob Farley

  So far, my three PASS Summit experiences have been notably different to each other. My first, I wasn’t on the board and I gave two regular sessions and a Lightning Talk in which I told jokes. My second, I was a board advisor, and I delivered a precon, a spotlight and a Lightning Talk in which I sang. My third (last week), I was a full board director, and I didn’t present at all. Let’s not talk about next year. I’m not sure there are many options left. This year, I noticed that a lot more people recognised me and said hello. I guess that’s potentially because of the singing last year, but could also be because board elections can bring a fair bit of attention, and because of the effort I’ve put in through things like 24HOP... Yeah, ok. It’d be the singing. My approach was very different though. I was watching things through different eyes. I looked for the things that seemed to be working and the things that didn’t. I had staff there again, and was curious to know how their things were working out. I knew a lot more about what was going on behind the scenes to make various things happen, and although very little about the Summit was actually my responsibility (based on not having that portfolio), my perspective had moved considerably. Before the Summit started, Board Members had been given notebooks – an idea Tom (who heads up PASS’ marketing) had come up with after being inspired by seeing Bill walk around with a notebook. The plan was to take notes about feedback we got from people. It was a good thing, and the notebook forms a nice pair with the SQLBits one I got a couple of years ago when I last spoke there. I think one of the biggest impacts of this was that during the first keynote, Bill told everyone present about the notebooks. This set a tone of “we’re listening”, and a number of people were definitely keen to tell us things that would cause us to pull out our notebooks. PASSTV was a new thing this year. Justin, the host, featured on the couch and talked a lot of people about a lot of things, including me (he talked to me about a lot of things, I don’t think he talked to a lot people about me). Reaching people through online methods is something which interests me a lot – it has huge potential, and I love the idea of being able to broadcast to people who are unable to attend in person. I’m keen to see how this medium can be developed over time. People who know me will know that I’m a keen advocate of certification – I've been SQL certified since version 6.5, and have even been involved in creating exams. However, I don’t believe in studying for exams. I think training is worthwhile for learning new skills, but the goal should be on learning those skills, not on passing an exam. Exams should be for proving that the skills are there, not a goal in themselves. The PASS Summit is an excellent place to take exams though, and with an attitude of professional development throughout the event, why not? So I did. I wasn’t expecting to take one, but I was persuaded and took the MCM Knowledge Exam. I hadn’t even looked at the syllabus, but tried it anyway. I was very tired, and even fell asleep at one point during it. I’ll find out my result at some point in the future – the Prometric site just says “Tested” at the moment. As I said, it wasn’t something I was expecting to do, but it was good to have something unexpected during the week. Of course it was good to catch up with old friends and make new ones. I feel like every time I’m in the US I see things develop a bit more, with more and more people knowing who I am, who my staff are, and recognising the LobsterPot brand. I missed being a presenter, but I definitely enjoyed seeing many friends on the list of presenters. I won’t try to list them, because there are so many these days that people might feel sad if I don’t mention them. For those that I managed to see, I was pleased to see that the majority of them have lifted their presentation skills since I last saw them, and I happily told them as much. One person who I will mention was Paul White, who travelled from New Zealand to his first PASS Summit. He gave two sessions (a regular session and a half-day), packed large rooms of people, and had everyone buzzing with enthusiasm. I spoke to him after the event, and he told me that his expectations were blown away. Paul isn’t normally a fan of crowds, and the thought of 4000 people would have been scary. But he told me he had no idea that people would welcome him so well, be so friendly and so down to earth. He’s seen the significance of the SQL Server community, and says he’ll be back. It’ll be good to see him there. Will you be there too?

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• My own personal use of Oracle Linux

  - by wcoekaer

  It always is easier to explain something with examples... Many people still don't seem to understand some of the convenient things around using Oracle Linux and since I personally (surprise!) use it at home, let me give you an idea. I have quite a few servers at home and I also have 2 hosted servers with a hosted provider. The servers at home I use mostly to play with random Linux related things, or with Oracle VM or just try out various new Oracle products to learn more. I like the technology, it's like a hobby really. To be able to have a good installation experience and use an officially certified Linux distribution and not waste time trying to find the right libraries, I, of course, use Oracle Linux. Now, at least I can get a copy of Oracle Linux for free (even if I was not working for Oracle) and I can/could use that on as many servers at home (or at my company if I worked elsewhere) for testing, development and production. I just go to http://edelivery.oracle.com/linux and download the version(s) I want and off I go. Now, I also have the right (and not because I am an employee) to take those images and put them on my own server and give them to someone else, I in fact, just recently set up my own mirror on my own hosted server. I don't have to remove oracle-logos, I don't have to rebuild the ISO images, I don't have to recompile anything, I can just put the whole binary distribution on my own server without contract. Perfectly free to do so. Of course the source code of all of this is there, I have a copy of the UEK code at home, just cloned from https://oss.oracle.com/git/?p=linux-2.6-unbreakable.git. And as you can see, the entire changelog, checkins, merges from Linus's tree, complete overview of everything that got changed from kernel to kernel, from patch to patch, errata to errata. No obfuscating, no tar balls and spending time with diff, or go read bug reports to find out what changed (seems silly to me). Some of my servers are on the external network and I need to be current with security errata, but guess what, no problem, my servers are hooked up to http://public-yum.oracle.com which is open, free, and completely up to date, in a consistent, reliable way with any errata, security or bugfix. So I have nothing to worry about. Also, not because I am an employee. Anyone can. And, with this, I also can, and have, set up my own mirror site that hosts these RPMs. both binary and source rpms. Because I am free to get them and distribute them. I am quite capable of supporting my servers on my own, so I don't need to rely on the support organization so I don't need to have a support subscription :-). So I don't need to pay. Neither would you, at least not with Oracle Linux. Another cool thing. The hosted servers came (unfortunately) with Centos installed. While Centos works just fine as is, I tend to prefer to be current with my security errata(reliably) and I prefer to just maintain one yum repository instead of 2, I converted them over to Oracle Linux as well (in place) so they happily receive and use the exact same RPMs. Since Oracle Linux is exactly the same from a user/application point of view as RHEL, including files like /etc/redhat-release and no changes from .el. to .centos. I know I have nothing to worry about installing one of the RHEL applications. So, OL everywhere makes my life a lot easier and why not... Next! Since I run Oracle VM and I have -tons- of VM's on my machines, in some cases on my big WOPR box I have 15-20 VMs running. Well, no problem, OL is free and I don't have to worry about counting the number of VMs, whether it's 1, or 4, or more than 10 ... like some other alternatives started doing... and finally :) I like to try out new stuff, not 3 year old stuff. So with UEK2 as part of OL6 (and 6.3 in particular) I can play with a 3.0.x based kernel and it just installs and runs perfectly clean with OL6, so quite current stuff in an environment that I know works, no need to toy around with an unsupported pre-alpha upstream distribution with libraries and versions that are not compatible with production software (I have nothing against ubuntu or fedora or opensuse... just not what I can rely on or use for what I need, and I don't need a desktop). pretty compelling. I say... and again, it doesn't matter that I work for Oracle, if I was working elsewhere, or not at all, all of the above would still apply. Student, teacher, developer, whatever. contrast this with $349 for 2 sockets and oneguest and selfsupport per year to even just get the software bits.

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• What is the correct authentication mechanism when there are users inside and outside the domain?

  - by Gary Barrett

  We have a Windows 7 enterprise desktop data entry app for mobile (laptop) users with local SQL Express 2008 R2 Express db that syncs data with an SQL Server 2008 R2 Server db. Authentication is required before syncing the data. The existing group of users are part of the organisation's domain so normal scenario and they connect to the Sql Server directly. But there are plans for a second group of app users who belong to various partner organisations so they are outside our domain and have their own various separate domains/accounts. The aim is to deploy the desktop app to them and they will periodically sync data to our SQL Server. What I am uncertain of: Is it possible to authenticate users from another domain? Can permissions be managed via Active Directory etc? Which authentication protocol should be used in this scenario? Windows, Forms, SQL, etc? The IT people are requesting users of the system be managed via Active Directory. Is it possible to manage the external domain users access via Active Directory?

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• Shoretel Upgrade Path

  - by Brian

  I currently have a Shoretel Server running Server 2003 x32 as a virtual machine paired with a ShoreGear 90 switch and another unused switch of the same model being reserved for manual failover. I am getting the software mailed to me from my partner, but with limited support since the server is in a relatively remote area. I am tempted to upgrade the OS at the same time as performing the upgrade, but want to know if there are any horror stories or advice I should know about before diving in. I'm upgrading from Shoretel 9.2 Build. I will be upgrading first to version 10.1 then finally to 11.1. The system has been bullet proof since it was installed and we are upgrading mainly to get a client that is a little more modern. My question boils down to: Should I even bother with an OS upgrade or even possibly a fresh install of Windows with an install of Shoretel 11.1 and just transfer the configuration? Should I just stay with Server 2003 since it is supported in my target version of Shoretel and the upgrade will be more than enough to keep me busy as a novice?

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• Script to mirror MS SQL Server databases between 2 servers

  - by David W

  Hi I have about 200 sites each of which have 2 servers running MSSQL (2k5 at some sites, 2k8 at others) One server is production and the other is primarily there as a backup. We're rebuilding all of these servers this year and as part of that we will have to set up mirroring for ... a lot ... of databases. Some of these sites have 45 databases so mirroring them manually is going to be a huge pain. I was going to write a batch script which uses SQLCMD to backup the database and log, copies to the secondary server, restores the backup and log with norecovery, creates the endpoints and sets the partner. This in itself isn't too complicated, but i'd love to see what other people have done as i'm not very confident in catching errors using the process i've outlined above. I've seen Tools to manage sql 2008 database mirroring? Which looks really good, but the formatting is jumbled and I can't get it to work. If anyone has any other scripts they've written and are willing to share I'd be eternally grateful. Ideally I'd love to be able to use a script to ensure there are matching endpoints (same ports) on both servers, backup the database, backup the log, copy the backups to second server, restore database and log with norecovery, set the partners on both servers, and somehow confirm that the databases are linked and synchronized. Well, thanks for reading :)

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• Windows 8/Surface Lunch Event Summary

  - by Tim Murphy

  Today was a big day for Microsoft with two separate launch event.  The first for Windows 8 and all of it’s hardware partners.  The second was specifically to introduce the Microsoft Windows 8 Surface tablet.  Below are some of the take-aways I got from the webcasts. Windows 8 Launch The three general area that Microsoft focused on were the release of the OS itself, the public unveiling of the Windows Store and the new devices available from its hardware partners. The release of the OS focused on the fact that it will be available at mid-night tonight for both new PCs and for upgrades.  I can’t say that this interested me that much since it was already known to most people.  I think what they did show well was how easy the OS really is to use. The Windows Store is also not a new feature to those of us who have been running the pre-release versions of Windows 8 or have owned Windows Phone 7 for the past 2 years.  What was interesting is that the Windows Store launches with more apps available than any other platforms store at their respective launch.  I think this says a lot about how Microsoft focuses on the ability of developers to create software and make it available.  The of course were sure to emphasize that the Windows Store has better monetary terms for developers than its competitors. The also showed off the fact that XBox Music streaming is available for to all Windows 8 user for free.  Couple this with the Bing suite of apps that give you news, weather, sports and finance right out of the box and I think most people will find the environment a joy to use. I think the hardware demo, while quick and furious, really show where Windows shine: CHOICE!  They made a statement that over 1000 devices have been certified for Windows 8.  They showed tablets, laptops, desktops, all-in-ones and convertibles.  Since these devices have industry standard connectors they give a much wider variety of accessories and devices that you can use with them. Steve Balmer then came on stage and tried to see how many times he could use the “magical”.  He focused on how the Windows 8 OS is designed to integrate with SkyDrive, Skype and Outlook.com.  He also enforced that they think Windows 8 is the best choice for the Enterprise when it comes to protecting data and integrating across devices including Windows Phone 8. With that we were left to wait for the second event of the day. Surface Launch The second event of the day started with kids with magnets.  Ok, they were adults, but who doesn’t like playing with magnets.  Steven Sinofsky detached and reattached the Surface keyboard repeatedly, clearly enjoying himself.  It turns out that there are 4 magnets in the cover, 2 for alignment and 2 as connectors. They then went to giving us the details on the display.  The 10.6” display is optically bonded to the case and is optimized to reduce glare.  I think this came through very well in the demonstrations. The properties of the case were also a great selling point.  The VaporMg allowed them to drop the device on stage, on purpose, and continue working.  Of course they had to bring out the skate boards made from Surface devices. “It just has to feel right” was the reason they gave for many of their design decisions from the weight and size of the device to the way the kickstand and camera work together.  While this gave you the feeling that the whole process was trial and error you could tell that a lot of science went into the specs.  This included making sure that the magnets were strong enough to hold the cover on and still have a 3 year old remove the cover without effort. I am glad that they also decided the a USB port would be part of the spec since it give so many options.  They made the point that this allows Surface to leverage over 420 million existing devices.  That works for me. The last feature that I really thought was important was the microSD port.  Begin stuck with the onboard memory has been an aggravation of mine with many of the devices in the market today. I think they did job of really getting the audience to understand why you want this platform and this particular device.  Using personal examples like creating a video of a birthday party and being in it or the fact that the device was being used to live blog the event and control the lights and presentation.  They showed very well that it was not only fun but very capable of getting real work done.  Handing out tablets to the crowd didn’t hurt either.  In the end I really wanted a Surface even though I really have no need for one on a daily basis.  Great job Microsoft! del.icio.us Tags: Windows 8,Win8,Windows 8 Luanch

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• Windows 8 "Upgrade Offer" eligibilty when running the Consumer Preview in a VM?

  - by Dan Harris

  If I have a VM running Windows 8 Consumer/Release Preview, am I allowed to take advantage of the Windows 8 upgrade offer, and install it on that machine? I would have assumed not...as there was never a licensed version of XP SP3 through to Windows 7 installed in that VM. It was a clean installation of the Consumer Preview into a VM. My confusion comes from the notes at the bottom of the download page for the Upgrade offer which states: Offer valid from October 26, 2012 until January 31, 2013 and is for individuals and small businesses needing to upgrade up to five devices. If you are a business customer looking to upgrade more than five devices to Windows 8 Pro, contact your Microsoft partner for more information. To install Windows 8 Pro, customers must be running Windows XP SP3, Windows Vista, Windows 7, Windows 8 Consumer Preview, or Windows 8 Release Preview. I am assuming it's not possible and i'll need to purchase the System Builder edition to install within a VM? My guess is that you can use your downloaded upgrade offer only if you updated Windows 7 to the release preview, and therefore had the Windows 7 license on the machine, I used the serial number from the Microsoft Website when downloading the Release Preview, and did a clean install, so there was never a Windows 7 license on the VM. I have MSDN for development purposes, but I am looking to run in a VM for personal use as well, so my MSDN license is not valid for that particular use.

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• Variable host IP address in iptables rule

  - by DrakeES

  I am running CentOS 6.4 with OpenVZ on my laptop. In order to provide Internet access for the VEs I have to apply the following rule on the laptop: iptables -t nat -A POSTROUTING -j SNAT --to-source <LAPTOP_IP> It works fine. However, I have to work in different places - office, home, partner's office etc. The IP of my laptop is different in those places, so have to alter the rule above each time I change place. I have created a workaround which basically determines the IP and applies the rule: #!/bin/bash IP=$(ifconfig | awk -F':' '/inet addr/&&!/127.0.0.1/{split($2,_," ");print _[1]}') iptables -t nat -A POSTROUTING -j SNAT --to-source $IP The workaround above works. I only still have to execute it manually. Perhaps I could make it a hook executing whenever my laptop obtains an IP address from DHCP - how can I do that? Also, I am just wondering if there is an elegant way of getting it done in the first place - iptables? Maybe there is a syntax allowing to specify "current hardware ip addres" in the rule?

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• Js (+Mootools) - Why my script use over 60% of processor?

  - by Misiur

  On this site - LINK - i need to use 3 banner scrollers (2x vertical + 1x horizontal). I've tried to do it in flash, but then everyone web browsers shut down, or suspended. Now i want to do it in JS (i use mootools). All data come from MySQL. Here's the complete code (even if you don't know mootools, You should understand it) global $wpdb; $table = $wpdb->prefix.'part'; $sql = "SELECT * FROM $table"; $q = $wpdb->get_results($sql); $g = 0; if($wpdb->num_rows > 0) { ?> <script type="text/javascript"> window.addEvent('load', function(){ var totall = 0; var totalr = 0; $$('#leftCont0 .contElement').each(function(el){ var img = new Asset.image(el.getFirst('a').getFirst('img').get('src')); totall += img.height; }); $$('#rightCont0 .contElement').each(function(el){ var img = new Asset.image(el.getFirst('a').getFirst('img').get('src')); totalr += img.height; }); $$('.leftCont').each(function(el){ var h = parseInt(el.get('id').substr(8)); el.setStyle('top', h * totall); }); $$('.rightCont').each(function(el){ var h = parseInt(el.get('id').substr(9)); el.setStyle('top', h * totalr); }); var total = new Array(totall, totalr); move.periodical(30, null, total); }); function move(num, num2) { var h = 0; var da = false; var target = null; $$('.leftCont').each(function(el){ var act = el.getStyle('top'); var n = parseInt(act)+1; el.setStyle('top', n+"px"); if(el.getStyle('top') < h) { h = parseInt(el.getStyle('top')); alert(h); } if(parseInt(el.getStyle('top')) > 400) { da = true; target = el; } }); if(da) { var n = h - num; target.setStyle('top', n+'px'); } h = 0; da = false; $$('.rightCont').each(function(el){ var act = el.getStyle('top'); var n = parseInt(act)+1; el.setStyle('top', n+"px"); if(el.getStyle('top') < h) { h = parseInt(el.getStyle('top')); alert(h); } if(parseInt(el.getStyle('top')) > 400) { da = true; target = el; } }); if(da) { var n = h - num2; target.setStyle('top', n+'px'); } } </script> <?php $g = 0; $l = 0; $r = 0; $leftContent = array(); $rightContent = array(); $leftHeight = 0; $rightHeight = 0; foreach($q as $q) { if(($g % 2) == 0) { $leftContent[$l] = '<div class="contElement"> <a href="'.$q->aurl.'"><img src="'.$q->imgurl.'" alt="Partner" /></a> </div>'; $lHeight = getimagesize($q->imgurl); $leftHeight .= $lHeight[1]; $l++; } else { $rightContent[$r] = '<div class="contElement"> <a href="'.$q->aurl.'"><img src="'.$q->imgurl.'" alt="Partner" /></a> </div>'; $rHeight = getimagesize($q->imgurl); $rightHeight .= $rHeight[1]; $r++; } $g++; } $quantity = ceil(400 / $leftHeight) + 1; for($i = 0; $i < $quantity; $i++) { $str = ""; for($j = 0; $j < sizeof($leftContent); $j++) { $str .= $leftContent[$j]; } $leftContainer[$i] = '<div class="leftCont" id="leftCont'.$i.'">'.$str.'</div>'; } $quantity = ceil(400 / $rightHeight) + 1; for($i = 0; $i < $quantity; $i++) { $str = ""; for($j = 0; $j < sizeof($rightContent); $j++) { $str .= $rightContent[$j]; } $rightContainer[$i] = '<div class="rightCont" id="rightCont'.$i.'">'.$str.'</div>'; } ?> <div id="pcl"> <?php for($i = 0; $i < sizeof($leftContainer); $i++) { echo $leftContainer[$i]; } ?> </div> <div id="pcr"> <?php for($i = 0; $i < sizeof($rightContainer); $i++) { echo $rightContainer[$i]; } ?> </div> <?php }

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• do you want try ? [closed]

  - by gemxia

  Only with time and hard work, that can you get an IT certification. Although there are hundreds of certifications for you to pick from, the basic steps to get certified are the same. The following steps are certain to clear your puzzles about the preparation process of your <. The first step to take is choosing a certification. It is simple but at the same time very important. Make sure to choose the certifications that are respected in your industries. The second step you should take is to evaluate your experience. Find out what skills and experience the IBM certification is expecting. Then, decide what type of training is suitable for you. Preparation books will certainly not make you an expert in subjects you’re not already an expert in. But, for the subject areas you know little or nothing about, a study guide provides you clues and guidance about what the important information from those subjects is when it comes to passing the Examkiller IBM examination exam. Visit certification forums during your 000-M62 certification exam preparation. In this way, you can learn from others’ mistakes and example, meanwhile help your own studies. Achieving your goals without proper training is a sure road to failure. Knowing about a topic and having special expertise in it are completely different. One cannot be an expert in the IT industry without the proper foundation. Taking a training class for Examkiller IBM exam might be a guaranteed way. When the economy dips and budgets get tightened, one of the first things to go from corporate spending is training. There are plenty of courses, boot camps and cram sessions that promise to prepare you for the IBM exam, but they are exceptionally expensive. As much as possible, for your own benefit, you should look for resources that are free. Vendor of IBM offers free resource in their sites. These practice exams are the closest to the real exams. If you think that you have got ready for the exam, you can take the fourth now, which is registering your exam. Even if you have passed your <, yet you can’t relax, since there are still so many certifications ahead. If you have just memorized some questions and answers, excepting a fluke, then, don’t take the IBM test exam, until you really have the experience and skills the certification requires.

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• Becoming a professional programmer / software engineer

  - by Matt

  This isn't strictly about programming, more about being a programmer, so I'm sorry if its not the right kind of question to ask on this forum (mod, please delete if it isn't) I'm a computer tech in the US Army, and once I'm out I'll have eight years on the job. I'm about to start a degree through an online school (the only way I can get the army to pay for it while I'm still in), and I'm seriously looking at getting a computer science degree. I'm great with computers. I can take one apart and put it back together with my eyes closed. I'm A+ and Network+ certified and I'm getting a couple other CompTIA certs before I get out. I can work Windows as well as anyone on this planet and I'm not terrible with Linux. A job in computers is something I've always wanted. But, aside from being a computer technician, it seems that every job in the field requires programming ability. I like programming as a hobby. I programmed TI BASIC in high school and I'm teaching myself Python, but that's as far as my experience goes. That sort of brings me to my questions: I've always heard that the first language is the most difficult, and once you learn it well then all the others sort of fall into place for you. Is that true? Like, if I spend the next eight months mastering Python, will I pretty much be able to pick up at least fair proficiency in any other OO language within a month of studying it or whatever? How easy is it to burn out? the biggest thing I'm afraid of is just burning out on programming. I can go all day long if I'm programming strictly for my own personal desire, but I can imagine it being really easy to burn out after a few years of programming to deadlines and certain specifications. Especially if its a big project involving a dozen different designers. From what I told you about myself, would I already be qualified to work as a regular technician (geek squad type or maybe running a computer repair shop). Is Python a good base to learn from? I've heard that it makes you hate other languages because they feel more convoluted when learning, but also that its a great beginner language. If you're a professional programmer, did you have any of the same fears? Would you recommend that I stick to computer repair and Python rather than try to get into corporate programming? (just from what you've read in this thread, anyway) Thanks for taking the time to read all this and answer (if you did)

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• Is there any alternative to obfuscation to make it harder to get any string in javascript?

  - by MarceloRamires

  I use DropBox and I've had some trouble reaching to my files from other computers: I not always want to login to anything when I'm in a public computer, but I like being able to reach my stuff from wherever I am. So I've made a simple little application that when put in the public folder, ran and given the right UID, creates (still in your public folder) an HTML of all the content in the folder (including subfolders) as a tree of links. But I didn't risk loading it anywhere, since there are slightly private things in there (yes, I know that the folder's name is "PUBLIC"). So I've came up with the idea to make it a simple login page, given the right password, the rest of the page should load. brilliant!, but how? If I did this by redirecting to other HTML on the same folder, I'd still put the html link in the web history and the "url's accessed" history of the administrator. So I should generate itin the same page. I've done it. And currently the page is a textbox and a button, and only if you type in the right password (asked by the generator) the rest of the page loads. The fault is that everything (password, URL's) is easily reachable through the sourcecode. Now, assuming I only want to avoid silly people to get it all too easily, not make a bulletproof all-content-holding NSA certified website, I though about some ways to make these informations a bit harder to get. As you may have already figured, I use a streamwritter to write a .HTM file (head, loop through links, bottom), then it's extremely configurable, and I can come up with a pretty messy-but-working c# code, though my javascript knowledge is not that good. Public links in DropBox look like this: http://dl.dropbox.com/u/3045472/img.png Summarizing: How do I hide stuff (MAINLY the password, of course) in my source-code so that no bumb-a-joe that can read, use a computer and press CTRL+U can reach to my stuff too easily ? PS.: It's not that personal, if someone REALLY wants it, it could never be 100% protected, and if it was that important, I wouldnt put it in the public folder, also, if the dude really wants to get it that hard, he should deserve it. PS2.: "Use the ultra-3000'tron obfuscator!!11" is not a real answer, since my javascript is GENERATED by my c# program. PS3.: I don't want other solutions as "use a serverside application and host it somewhere to redirect and bla bla" or "compress the links in a .RAR file and put a password in it" since I'm doing this ALSO to learn, and I want the thrill of it =)

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• progress at work

  - by noopize

  I work in a small department in a very large company. Our department operates largely as a independent unit within the company. Each member of the team has a different role. My role within the team is a operations/admin and no one knew of my skills in programing as I never said anything before about it. I just did my work and in the free time read up on things for my own development Our developer who used to look after our websites has left a few months ago. Now when we require edits to our websites even basic HTML changes we outsource the work. We are getting shafted big time. I could of so said something sooner to highlight my skills in this area but I guess I was just happy to do my own development projects. And one reason was they are using asp.net and I have mainly done things in php. I only hinted before that I have done things but I did not want to reveal them before I had completed anything. I was working on something for myself that the company was also trying to implement something similar(e commerce site). I used open source and they decided to go for a propriety solution. Now I have finished my project and showed it to my boss, their project is still not completed and is quite expensive. He was impressed with what I showed him and suggested I should go for courses to learn asp.net. that I may be able to do the development work for them and there are some big upcoming projects in the future. He said this would be a benefit for me that I should look to be doing a better then role then admin. My employer does have a policy if relevent to the role they may support the costs of courses. Now how do I play this what should I say to my boss. I want to get advise on which MS certified courses would be good for asp.net and how to best approach my boss to see if they will pay all the amount for the course. And how much different will asp.net be from php.

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• Webcast Q&A: Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

  - by Kellsey Ruppel

  This week we had the fifth webcast in our WebCenter in Action webcast series, "Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter", where customers Giovani Dacumos and Minh Ong from the Los Angeles Department of Building & Safety (LADBS), and Sheetal Paranjpye and Rajiv Desai from Oracle Partner 3Di, shared how Oracle WebCenter is powering LADBS' externally facing website and providing a superior self-service experience for their customers. We asked the speakers to provide some dialogue for Q&A.   Giovani Dacumos, Director of Systems and Minh Ong, LADBS Q: Did you run into any issues when integrating all of the different applications together?A: Yes. We did have issues integrating a secure sign on between the portal and other legacy applications. We used portlets and iframes to overcome those.  This is a new technology for us and we are also learning as we go so there were a lot of challenges in developing and implementing our vision. Q: What has been the biggest benefit your end users have seen?A: The biggest benefit for our ends users is ease-of-use. We've given them a system that provided a new and improved source of information, as well as a very organized flow of transaction processing. It has made our online service very user friendly. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: There was no internal resistance during the implementation, only challenges. As mentioned earlier, this is a new technology for us. We've come across issues that needed assistance from Oracle. Working with 3Di and Oracle has helped us tremendously to find solutions to our implementation issues. Q: Given the performance, what do you estimate to be the top end capacity of the system? A: With the current performance and architecture we have, we are able to support approx 300-400 concurrent users.  We would need more hardware to support additional user load. Q: What's the overview or summary of feedback from the users interacting with the site?A: LADBS has a wide spectrum of customers, from simple users like homeowners to large construction firms. Anything new that we offer could be a little bit challenging for some, but overall, the customers liked it. They saw a huge improvement on the usability. Q: Can you describe the impressions about the site before and after the project within LADBS?A: The old site was using old technology and it was hard for us to keep on building into it as we got more business requirements. It made our application seem a bit complicated.  It was confusing for our new customers to use and we've improved on this with the new site. It's now easier for them to complete their transactions and, at the same time, allowed us to provide more useful information. Sheetal Paranjpye and Rajiv Desai, 3Di Q: Did you run into any obstacles when implementing the solution?A: Yes we did run into some obstacles. One of the key show stoppers was the issue with portlet to portal communication. The GIS viewer (portlet) needed information to be passed  to and from Permit LA (Portal), but we were able to get everything configured and up and working quickly! Q: Was there a lot of custom work that needed to be done for this particular solution?A: We have done some customizations where workflows/ Task flows are involved.  Q: What do you think were the keys to success for rolling out WebCenter?A: Having a service oriented architecture and using portlets have been the key areas for rolling out Oracle WebCenter at LADBS. The Oracle WebCenter Content integration allows the flexibility to business users to maintain the content, which has really cut down on the reliance of IT, and employee productivity has increased as a result. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action! Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter from Oracle WebCenter

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• Oracle Customer Reference Forum – Apex IT – Oracle Sales Cloud

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Apex IT, an Oracle Platinum Partner, wins Nucleus Research's ROI Award with a 724% return. Learn how you can improve your ROI with Oracle Sales and Marketing Cloud. We are pleased to invite you to a discussion with Apex IT on industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. Apex IT works with clients large and small, assisting them at all stages in the process: organizing ideas and developing strategies, selecting the most appropriate package, implementing it for best results, and keeping systems optimized with long-term support. Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. Speakers: Bryan Hinz, Vice President of Business Development, Apex IT (Speaker) Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile: Since 1997, Apex IT has helped public sector, corporate and higher education clients use technology to streamline their processes and increase productivity and profitability. Based on products and best practices from Oracle our experts provide a full range of enterprise solutions including CX/CRM and related applications that support marketing, sales, and service; HR and HR Helpdesk; and Business Intelligence. Our project approach is results-driven and our attitude is people-focused. Industry: Professional Services Products/Services: Oracle Sales Cloud Organization Website: http://apexit.com/ Event Description: In this informal reference call, you will have the opportunity to hear Apex IT discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and benefits achieved since going live. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call. Why Oracle: Apex IT needed a mobile-enabled sales force automation tool that could promote account collaboration and integrate with Microsoft Outlook. Oracle Sales Cloud met these needs and Apex IT’s requirements for: Improved collaborative selling Improved quality of customer engagement and information Improved business development Improved pipeline management Please plan to register at least three hours prior to the event taking place in order to participate and get the dial-in information associated in due time. After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Apex IT will revise the registrants list and may dismiss registrations as they see fit. Note: To access more information at the corporate site you would need an Oracle.com account. If you do not already have an account, getting one is easy and free. Click on the link and you will be prompted to create an account. After you have created your account, you will be automatically returned to the full page description of this event. Register Now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Our Oracle Recruitment Team is Growing - Multiple Job Opportunities in Bangalore, India

  - by david.talamelli

  DON"T GET STUCK IN THE MATRIXSEE YOUR FUTUREVISIT THE ORACLE The position(s): CORPORATE RECRUITING RESEARCH ANALYST(S) ABOUT ORACLE Oracle's business is information--how to manage it, use it, share it, protect it. For three decades, Oracle, the world's largest enterprise software company, has provided the software and services that allow organizations to get the most up-to-date and accurate information from their business systems. Only Oracle powers the information-driven enterprise by offering a complete, integrated solution for every segment of the process industry. When you run Oracle applications on Oracle technology, you speed implementation, optimize performance, and maximize ROI. Great hiring doesn't happen by accident; it's the culmination of a series of thoughtfully planned and well executed events. At the core of any hiring process is a sourcing strategy. This is where you come in... Do you want to be a part of a world-class recruiting organization that's on the cutting edge of technology? Would you like to experience a rewarding work environment that allows you to further develop your skills, while giving you the opportunity to develop new skills? If you answered yes, you've taken your first step towards a future with Oracle. We are building a Research Team to support our North America Recruitment Team, and we need creative, smart, and ambitious individuals to help us drive our research department forward. Oracle has a track record for employing and developing the very best in the industry. We invest generously in employee development, training and resources. Be a part of the most progressive internal recruiting team in the industry. For more information about Oracle, please visit our Web site at http://www.oracle.com Escape the hum drum job world matrix, visit the Oracle and be a part of a winning team, apply today. POSITION: Corporate Recruiting Research Analyst LOCATION: Bangalore, India RESPONSIBILITIES: •Develop candidate pipeline using Web 2.0 sourcing strategies and advanced Boolean Search techniques to support U.S. Recruiting Team for various job functions and levels. •Engage with assigned recruiters to understand the supported business as well as the recruiting requirements; partner with recruiters to meet expectations and deliver a qualified pipeline of candidates. •Source candidates to include both active and passive job seekers to provide a strong pipeline of qualified candidates for each recruiter; exercise creativity to find candidates using Oracle's advanced sourcing tools/techniques. •Fully evaluate candidate's background against the requirements provided by recruiter, and process leads using ATS (Applicant Tracking System). •Manage your efforts efficiently; maintain the highest levels of client satisfaction as well as strong operations and reporting of research activities. PREFERRED QUALIFICATIONS: •Fluent in English, with excellent written and oral communication skills. •Undergraduate degree required, MBA or Masters preferred. •Proficiency with Boolean Search techniques desired. •Ability to learn new software applications quickly. •Must be able to accommodate some U.S. evening hours. •Strong organization and attention to detail skills. •Prior HR or corporate in-house recruiting experiences a plus. •The fire in the belly to learn new ideas and succeed. •Ability to work in team and individual environments. This is an excellent opportunity to join Oracle in our Bangalore Offices. Interested applicants can send their resume to [email protected] or contact David on +61 3 8616 3364

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• EVENT RECAP: Oracle Day & Product Fair - Ft. Lauderdale

  - by cwarticki

  Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events. From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches. Today, I had the opportunity to participate in the Oracle Day & Product Fair in Ft. Lauderdale, Florida  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices. (Bob Stanoch, Sales Consulting Manager giving the 2nd keynote address on Exadata below) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} It was a pleasant surprise to run into my former Oracle colleague Josh Tieso.  Josh (pictured right) is Sr. Oracle DBA at United Healthcare. He used to work for Oracle Support years ago but for the last 6 years at UHC. Josh is a member of the ERP DBA team, working with Exalogic, Oracle ERP R12, & RAC. Along the exhibit/vendor row, I met with Marco Gangano, National Sales Manager at Mythics. It was great getting to meet Marco and I look forward to working with his company with regards to Support Best Practices. In addition, Lissette Paez (left) was representing TAM Training.  TAM Training is an Oracle University, award-winning training partner.  They cover training across the scope of Oracle products with 7 facilities in the U.S.  Lissette and I have done a couple of these Oracle Days before.  It's great to see familiar faces.  A little while ago, I was down in this area to work with Citrix with an onsite session on Support Best Practices.  Pablo Leon and Alberto Gonzalez (right)came to chat with me over at the Support booth.  They wanted to know when I was giving my session.  Unfortunately, not this time guys. I'm on booth duty only. Keep in touch. Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.Come attend one of the many Oracle Days & other events planned for you. -Chris WartickiGlobal Customer Management

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• Java Spotlight Episode 57: Live From #Devoxx - Ben Evans and Martijn Verburg of the London JUG with Yara Senger of SouJava

  - by Roger Brinkley

  Tweet Live from Devoxx 11,  an interview with Ben Evans and Martijn Verburg from the London JUG along with  Yara Senger from the SouJava JUG on the JCP Executive Committee Elections, JSR 248, and Adopt-a-JSR program. Both the London JUG and SouJava JUG are JCP Standard Edition Executive Committee Members. Joining us this week on the Java All Star Developer Panel are Geertjan Wielenga, Principal Product Manger in Oracle Developer Tools; Stephen Chin, Java Champion and Java FX expert; and Antonio Goncalves, Paris JUG leader. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link: Java Spotlight Podcast in iTunes. Show Notes News Netbeans 7.1 JDK 7 upgrade tools Netbeans First Patch Program OpenJFX approved as an OpenJDK project Devoxx France April 18-20, 2012 Events Nov 22-25, OTN Developer Days in the Nordics Nov 22-23, Goto Conference, Prague Dec 6-8, Java One Brazil, Sao Paulo Feature interview Ben Evans has lived in "Interesting Times" in technology - he was the lead performance testing engineer for the Google IPO, worked on the initial UK trials of 3G networks with BT, built award-winning websites for some of Hollywood's biggest hits of the 90s, rearchitected and reimagined technology helping some of the most vulnerable people in the UK and has worked on everything from some of the UKs very first ecommerce sites, through to multi-billion dollar currency trading systems. He helps to run the London Java Community, and represents the JUG on the Java SE/EE Executive Committee. His first book "The Well-Grounded Java Developer" (with Martijn Verburg) has just been published by Manning. Martijn Verburg (aka 'the Diabolical Developer') herds Cats in the Java/open source communities and is constantly humbled by the creative power to be found there. Currently he resides in London where he co-leads the London JUG (a JCP EC member), runs a couple of open source projects & drinks too much beer at his local pub. You can find him online moderating at the Javaranch or discussing (ranting?) subjects on the Prgorammers Stack Exchange site. Most recently he's become a regular speaker at conferences on Java, open source and software development and has recently wrapped up his first Manning title - "The Well-Grounded Java Developer" with his co-author Ben Evans. Yara Senger is the partner and director of teacher education and Globalcode, graduated from the University of Sao Paulo, Sao Carlos, has significant experience in Brazil and abroad in developing solutions to critical Java. She is the co-creator of Java programs Academy and Academy of Web Developer, accumulating over 1000 hours in the classroom teaching Java. She currently serves as the President of Sou Java. In this interview Ben, Martijn, and Yara talk about the JCP Executive Committee Elections, JSR 348, and the Adopt-a-JSR program. Mail Bag What's Cool Show Transcripts Transcript for this show is available here when available.

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• Today's Links (6/29/2011)

  - by Bob Rhubart

  Event-Driven SOA: Events meet Services | Guido Schmutz Oracle ACE Director Guido Schmutz shows you how to achieve extreme loose coupling within a Service-Oriented Architecture by using event-driven interactions. Misconceptions About Software Architecture | Sanjeev Kumar A concise, to-the-point, and informative article by Sanjeev Kumar. Good Leaders Acknowledge What Can't Be Done - Jeffrey Pfeffer - Harvard Business Review "None of us likes to admit to bad decisions," says Jeffrey Pfeffer. "But imagine how much harder that is for someone who has been chosen to lead a large organization precisely because he or she is thought to have the power to see the future more clearly and chart a wise course." Suboptimal Thinking within Enterprise Architecture | James McGovern McGovern says: "We need to remember that enterprises live and thrive beyond just the current person at the helm." Boundaryless Information Flow | Richard Veryard "If all the boundaries are removed or porous, then the (extended) enterprise or ecosystem becomes like a giant sponge, in which all information permeates the whole," Veryard says. "Some people may think that's a good idea, but it's not what I'd call loose coupling." Coming to a City Near You: Oracle Business Analytics Summits | Rob Reynolds This series of events includes a Technology and Architecture track. New Date for Implementation of Sun Hands-On Course Requirement (Oracle Certification) As announced on the Oracle Certification website, Java Architect, Java Developer, Solaris System Administrator and Solaris Security Administrator certification tracks will include a new mandatory course attendance requirement. VirtualBox 4.0.10 is now available for download | Bob Netherton Netherton shares information on the new release. Updated Technical Best Practices whitepaper | Anthony Shorten The Technical Best Practices whitepaper has been updated with the latest advice. "New advice includes new installation advice, advanced settings, new security settings and advice for both Oracle WebLogic and IBM WebSphere installations," says Shorten. Kscope 11 ADF, AIA and Business Rules | Peter Paul van de Beek Whitehorses Solution Architect Peter Paul van de Beek shares his impressions of KScope11 presentations by Markus Eisele, Sten Vesterli, and Edwin Biemond. Amazon AWS for the learning experience | Andrej Koelewijn "Using AWS changes your expectations how your internal data center should operate," says Koelewijn. BPMN is dead, long live BPEL! (SOA Partner Community Blog) Jürgen Kress shares information -- including a long list of speakers -- for the SOA & BPM Integration Days 2011 conference, October 12th & 13th 2011 in Düsseldorf. InfoQ: HTML5 and the Dawn of Rich Mobile Web Applications James Pearce introduces cross-platform web apps development using HTML5 and web frameworks, such as jQTouch, jQuery Mobile, Sencha Touch, PhoneGap, outlining what makes a good framework. InfoQ: Interview and Book Excerpt: CMMI for Development "Frameworks like TOGAF are used to define an architecture that aligns IT assets and resources to support key business needs and processes of key stakeholders," says SEI's Mike Konrad. "But the individual application systems, capabilities, services, networks, and other IT assets and infrastructure still need to be acquired, developed, or sustained." InfoQ: Architecting a Cloud-Scale Identity Fabric | Eric Olden "The most cited reason for not moving to the cloud is concern about security," says Olden. "In particular, managing user identity and access in the cloud is a tough problem to solve and a big security concern for organizations."

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• Challenges and Opportunities to Drive Change in the Healthcare System Explored at America’s Health Insurance Plans Exchange Conference and Institute 2013

  - by elaine blog

  The program theme at the June America’s Health Insurance Plans (AHIP) Exchange Conference and AHIP’s Institute 2013 was Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace.  Topics included care delivery transformation, innovation for a new healthcare eco system, Health Insurance Exchanges, the nexus of consumerism, retail and healthcare, driving value through improved operations and leveraging technology, data and innovation to transform care. Oracle participated as a sponsor of both conferences, signaling the significant investment and activity Oracle continues to make in helping health plans, providers and government agencies become more efficient and more relevant in the healthcare market place. AHIP is a national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market and public programs such as Medicare and Medicaid.   AHIP advocates for public policies that expand access to affordable health care. Health plans are focusing on the Health Insurance Exchanges and the opportunities they offer to provide better access and higher quality healthcare.  With the opportunities come operational challenges to implementation and innovative technology solutions to consider.   At the Exchange Conference, Oracle hosted a breakfast symposium on “Strategies for Success:  Driving Business Transformation in the Growing Health Insurance Exchange Market”. With Health Insurance Exchanges as catalysts for change, attendees learned about how to achieve integration within an Exchange and deploy new business strategies to support health reform initiatives. Discussion covered steps and processes to successfully establish and implement enrollment systems, quote to card activities, program pricing, claims billing, automated claims processing and new customer service tools. Piyush Pushkar, COO of Benefitalign, an Oracle partner that provides solutions to adopt innovative business models for retail, HIX, consumer-centric health plan and benefits administration, spoke on the state of the Exchanges in the U.S. and the activities health plans are engaged in to support individuals entering the healthcare system, including sales automation, member enrollment automation/portals and integration strategies with the Exchanges. The Oracle and Benefitalign partnership allows seamless integration between a health plan enrollment solution with the HIX individual market and allows for the health plan to customize and characterize the offerings available to the HIX that may or may not be available through other channels.  This approach can benefit the health plan through separation of interests, but also because some state-run HIXs require such separation. Janice W. Young, Program Director, Payer IT Strategies, IDC Health Insights, reviewed a survey of health plans on their investment priorities for this last year as well as this year.  She also identified the 2013-2015 strategies of go/get to market with front end and compliance investments; leveraging existing business processes and internal technologies; and establishing best practices.  Of key interest to the audience was a reform era payer solutions platform overview mapping technologies to support the business operations. David Bonham of the Oracle Health Insurance organization moderated the panel and spoke on Oracle’s presence in healthcare and products for payers to help them drive efficiencies and gain a competitive advantage in an ever changing market. Oracle serves healthcare stakeholders with applications such as billing, rating and underwriting, analytics, CRM, enrollment, and products for processing of health insurance claims including pricing and benefits administration, as well as payment of providers through alternative, non-fee for service reimbursement methods. Oracle in Healthcare….Did you know? More than 80 healthcare payers run Oracle applications. More than 300 leading healthcare providers run Oracle applications. 10 out of the top 12 fortune Global 500 healthcare organizations run Oracle applications. For more information on Oracle solutions for healthcare payers, please visit oracle.com/insurance or these individual solution pages: Oracle Health Insurance Components Oracle Insurance Insbridge Rating and Underwriting Oracle Insurance Revenue Management and Billing Oracle Documaker Oracle Healthcare Oracle CRM Related Resources Webcast On Demand: Strategies for Success: Driving Business Transformation in the Growing Health Insurance Exchange Market Strategy Brief: Executing on the Individual Mandate: Opportunities and Challenges for Healthcare Payers White Paper: White paper: Navigating Alternative Provider Reimbursement Models of the Future Strategy Brief: Enterprise Rating Agility Improves Payer Response to Healthcare Reform Podcast: Technology Implications of Healthcare Reform Don’t forget to keep up with us year-round: Facebook: www.facebook.com/oracleinsurance Twitter: www.twitter.com/oracleinsurance YouTube: www.youtube.com/oracleinsurance

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• TiVo Follow-up&hellip;Training Opportunities

  - by MightyZot

  A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer is uninstalling our application, there should be no trace of it left after uninstall except for the customer’s data. He replied with, “screw ‘em. They’re leaving us. Why do we care if we left anything behind?” Wow. Surely there is a lot of arrogance in that statement. Think about this…how often do you change your services, devices, or whatever?  Personally, I change things up about once every two or three years. If I don’t change things up, I at least think about it. So, every two or three years there is an opportunity for you (as a vendor or business) to sell me something. (That opportunity actually exists all the time, because there are many of these two or three year periods overlapping.) Likewise, you have the opportunity to win back my business every two or three years as well. Customer service on exit is just as important as customer service during engagement because, every so often, you have another chance to gain back my loyalty. If you screw that up on exit, your chances are close to zero. In addition, you need to consider all of the potential or existing customers that are part of or affected by my social organizations. “Melissa” at TiVo gave me a call last week and set up some time to talk about my experience. We talked yesterday and she gave me a few moments to pontificate about my thoughts on the importance of a complete customer experience. She had listened to my customer support calls and agreed that I had made it clear that I intended to remain a TiVo customer even though suddenLink is handling my subscription. She said that suddenLink is a very important partner for them and, of course, they want to do everything they can to support TiVo / suddenLink customers.  “Melissa” also said that they had turned this experience into a training opportunity for the reps involved. I hope that is true, because that “programmer arrogance” that I mentioned above (which was somewhat pervasive back then) may be part of the reason why that company is no longer around. Good job “Melissa”!  And, like I said, I am still a TiVo fan. In fact, we love our new TiVo and many of the great new features. In addition, if you’re one of the two people that read these posts, please remember that these are just opinions. Your experiences may be, and likely will be, completely unique to you.

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• Oracle’s New Approach to Cloud-based Applications User Experiences

  - by Oracle OpenWorld Blog Team

  By Misha Vaughan It was an exciting Oracle OpenWorld this year for customers and partners, as they got to see what their input into the Oracle user experience research and development process has produced for cloud-delivered applications. The result of all this engagement and listening is a focus on simplicity, mobility, and extensibility. These were the core themes across Oracle OpenWorld sessions, executive roundtables, and analyst briefings given by Jeremy Ashley, Oracle's vice president of user experience. The highlight of every meeting with a customer featured the new simplified UI for Oracle’s cloud applications.    Attendees at some sessions and events also saw a vision of what is coming next in the Oracle user experience, and they gave direct feedback on whether this would help solve their business problems.  What did attendees think of what they saw this year? Rebecca Wettemann of Nucleus Research was part of  an analyst briefing on next-generation user experiences from Oracle. Here’s what she told CRM Buyer in an interview just after the event:  “Many of the improvements are incremental, which is not surprising, as Oracle regularly updates its application,” Rebecca Wettemann, vice president of Nucleus Research, told CRM Buyer. "Still, there are distinct themes to this latest set of changes. One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually—the intuitive nature of the application and the design work they have done with this goal in mind. The software uses as few buttons and fields as possible," she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."  What else did we hear? Oracle OpenWorld is a time when we can take a broader pulse of our customers’ and partners’ concerns. This year we heard some common user experience themes on the following: · A desire to continue to simplify widely used self-service tasks · A need to understand how customers or partners could take some of the UX lessons learned on simplicity and mobility into their own custom areas and projects  · The continuing challenge of needing to support bring-your-own-device and corporate-provided mobile devices to end users · A desire to harmonize user experiences across platforms for specific business-use cases  What does this mean for next year? Well, there were a lot of things we could only show to smaller groups of customers in our Oracle OpenWorld usability labs and HQ lab tours, to partners at our Expo, and to analysts under non-disclosure agreements. But we used these events as a way to get some early feedback about where we are focusing for the year ahead. Attendees gave us a positive response: @bkhan Saw some excellent UX innovations at the expo “@usableapps: Great job @mishavaughan and @vinoskey on #oow13 UX partner expo!” @WarnerTim @usableapps @mishavaughan @vinoskey @ultan Thanks for an interesting afternoon definitely liked the UX tool kits for partners. You can expect Oracle to continue pushing themes of simplicity, mobility, and extensibility even more aggressively in the next year.  If you are interested to find out what really goes on in the UX labs, such as what we are doing with smartphones, tablets, heads-up displays, and the AppsLab robots, feel free to reach out to me for more information: Misha Vaughan or on Twitter: @mishavaughan.

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• How to Set Up Your Enterprise Social Organization

  - by Mike Stiles

  The rush for business organizations to establish, grow, and adopt social was driven out of necessity and inevitability. The result, however, was a sudden, booming social presence creating touch points with customers, partners and influencers, but without any corporate social organization or structure in place to effectively manage it. Even today, many business leaders remain uncertain as to how to corral this social media thing so that it makes sense for their enterprise. Imagine their panic when they hear one of the most beneficial approaches to corporate use of social involves giving up at least some hierarchical control and empowering employees to publicly engage customers. And beyond that, they should also be empowered, regardless of their corporate status, to engage and collaborate internally, spurring “off the grid” innovation. An HBR blog points out that traditionally, enterprise organizations function from the top down, and employees work end-to-end, structured around business processes. But the social enterprise opens up structures that up to now have not exactly been embraced by turf-protecting executives and managers. The blog asks, “What if leaders could create a future where customers, associates and suppliers are no longer seen as objects in the system but as valued sources of innovation, ideas and energy?” What if indeed? The social enterprise activates internal resources without the usual obsession with position. It is the dawn of mass collaboration. That does not, however, mean this mass collaboration has to lead to uncontrolled chaos. In an extended interview with Oracle, Altimeter Group analyst Jeremiah Owyang and Oracle SVP Reggie Bradford paint a complete picture of today’s social enterprise, including internal organizational structures Altimeter Group has seen emerge. One sign of a mature social enterprise is the establishing of a social Center of Excellence (CoE), which serves as a hub for high-level social strategy, training and education, research, measurement and accountability, and vendor selection. This CoE is led by a corporate Social Strategist, most likely from a Marketing or Corporate Communications background. Reporting to them are the Community Managers, the front lines of customer interaction and engagement; business unit liaisons that coordinate the enterprise; and social media campaign/product managers, social analysts, and developers. With content rising as the defining factor for social success, Altimeter also sees a Content Strategist position emerging. Across the enterprise, Altimeter has seen 5 organizational patterns. Watching the video will give you the pros and cons of each. Decentralized - Anyone can do anything at any time on any social channel. Centralized – One central groups controls all social communication for the company. Hub and Spoke – A centralized group, but business units can operate their own social under the hub’s guidance and execution. Most enterprises are using this model. Dandelion – Each business unit develops their own social strategy & staff, has its own ability to deploy, and its own ability to engage under the central policies of the CoE. Honeycomb – Every employee can do social, but as opposed to the decentralized model, it’s coordinated and monitored on one platform. The average enterprise has a whopping 178 social accounts, nearly ¼ of which are usually semi-idle and need to be scrapped. The last thing any C-suite needs is to cope with fragmented technologies, solutions and platforms. It’s neither scalable nor strategic. The prepared, effective social enterprise has a technology partner that can quickly and holistically integrate emerging platforms and technologies, such that whatever internal social command structure you’ve set up can continue efficiently executing strategy without skipping a beat. @mikestiles

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• Q&A: Oracle's Paul Needham on How to Defend Against Insider Attacks

  - by Troy Kitch

  Source: Database Insider Newsletter: The threat from insider attacks continues to grow. In fact, just since January 1, 2014, insider breaches have been reported by a major consumer bank, a major healthcare organization, and a range of state and local agencies, according to the Privacy Rights Clearinghouse.  We asked Paul Needham, Oracle senior director, product management, to shed light on the nature of these pernicious risks—and how organizations can best defend themselves against the threat from insider risks. Q. First, can you please define the term "insider" in this context? A. According to the CERT Insider Threat Center, a malicious insider is a current or former employee, contractor, or business partner who "has or had authorized access to an organization's network, system, or data and intentionally exceeded or misused that access in a manner that negatively affected the confidentiality, integrity, or availability of the organization's information or information systems."  Q. What has changed with regard to insider risks? A. We are actually seeing the risk of privileged insiders growing. In the latest Independent Oracle Users Group Data Security Survey, the number of organizations that had not taken steps to prevent privileged user access to sensitive information had grown from 37 percent to 42 percent. Additionally, 63 percent of respondents say that insider attacks represent a medium-to-high risk—higher than any other category except human error (by an insider, I might add). Q. What are the dangers of this type of risk? A. Insiders tend to have special insight and access into the kinds of data that are especially sensitive. Breaches can result in long-term legal issues and financial penalties. They can also damage an organization's brand in a way that directly impacts its bottom line. Finally, there is the potential loss of intellectual property, which can have serious long-term consequences because of the loss of market advantage.  Q. How can organizations protect themselves against abuse of privileged access? A. Every organization has privileged users and that will always be the case. The questions are how much access should those users have to application data stored in the database, and how can that default access be controlled? Oracle Database Vault (See image) was designed specifically for this purpose and helps protect application data against unauthorized access.  Oracle Database Vault can be used to block default privileged user access from inside the database, as well as increase security controls on the application itself. Attacks can and do come from inside the organization, and they are just as likely to come from outside as attempts to exploit a privileged account.  Using Oracle Database Vault protection, boundaries can be placed around database schemas, objects, and roles, preventing privileged account access from being exploited by hackers and insiders.  A new Oracle Database Vault capability called privilege analysis identifies privileges and roles used at runtime, which can then be audited or revoked by the security administrators to reduce the attack surface and increase the security of applications overall.  For a more comprehensive look at controlling data access and restricting privileged data in Oracle Database, download Needham's new e-book, Securing Oracle Database 12c: A Technical Primer. 

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