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  • Tracking first visit date in Google Analytics

    - by dusan
    I want track a site's visitor retention using Google Analytics, to see if unregistered users are returning to it, within a time frame of 2+ months from now. This blog post seems to be on the right track, but I want to track unregistered users, so I don't have a "join date" or similar variable at my disposal. This other blog post suggests using all 5 GA custom variables, using the first variable slot on the first week, variable 2 on week 2, etc. This method will allow me to track 5 weeks of visitors. I want to track more than 5 weeks of visitors, so I was thinking on using two custom variables in GA: visitor's first visit date, and visitor's last visit date. How I can save the first visit date? Because if I save another value in the same slot the old value will be overwritten, and I don't know how reliable is to save that variable conditionally (reading the __utmv cookie to check whether the "first visit date" is set, if it isn't set I save the current date)

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  • Find visitors to multiple subdomains on single visit with Google Analytics

    - by mrwweb
    I'm working on a site that has quite the backlog of Google Analytics data for their site network. One of our big questions is whether people enter on one site and move to another (and if so, of course, how do these visits differ from single site visits). The hostname report (Audience Network Hostname) shows all the host names and I've setup Advanced Segments to get site-specific data. That all works great, but I'm really having a hard time figuring out how to find visits to multiple sites as defined by visiting more than one subdomain or the root site and one or more subdomains. I do see that other hostnames somehow come through when I apply one of the segments to the host name report. Which I can't say I expected. Is that the best way to see if people are visiting 2+ sites?

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  • Google Analytics Campaigns Not Tracking E-Commerce

    - by Paul
    I am running email campaigns via MailChimp and tracking the success of my campaigns via Google Analytics. I can successfully see data being tracked for: Reporting > Conversions > Ecommerce (Receiving Data) Reporting > Traffic Sources > Campaigns (Receiving Data) However, I am not receiving any Ecommerce data for the individual campaigns: Reporting > Traffic Sources > Campaigns > Ecommerce (No data) So I see data like: Visits: 18,501 Revenue: $0.00 Everything I have read leads me to believe this should just "work" if Ecommerce is setup. Is there some additional action I need to take for this work? Any help would be appreciated!

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  • over reporting in google analytics - social media stats

    - by colmcq
    I have a client and their traffic from social media reads thus: 80% from facebook 1% from Twitter This suggestsd they are not exploiting twitter at all and this was in my presentation but my boss took it out claiming twitter stats are under reported in google analytics. I can't substantiate this claim and wonder where she got this idea from. Can anyone shed light on this? Are my stats wrong and should I disregard these figures? but 80-1 seems like one hell of an under report! thanks c

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  • Google Analytics goal funnel does not recognize virtual page views

    - by Webber Smith
    I have a setup wizard with 3 steps. Since I'm using AJAX each step uses a virtual pageview with an appropriate URL for each step (see below). The pageviews are being recorded in the Content section of Google Analytics but the Goal Funnel still shows zero for each step. I've tried advise on other forums such as... Make sure Goal URL is set to Exact match Make sure no steps or the Goal URL are a parent directory of any other steps. For example, don't track /wizard/ as a Goal/step and track /wizard/step2/. Not sure why this would be a problem since it is an exact match, but it shouldn't hurt so I tried it... Require (or don't require - tried both) the first step in the funnel ...but none of these seem to work. Thoughts? Goal Settings Exact match : "/wizard/setup-complete/" Funnel Step 1 : "/wizard/step1/" Step 2 : "/wizard/step2/" Step 3 : "/wizard/step3/"

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  • Google Analytics - Traffic Source - Search engine - (Not Provided)

    - by Dharmavir
    I am using Google Analytics, now here when I go to "Traffic Source Overview" under that it shows Keyword as "(Not provided)" which is almost 40% of my traffic source. Now more than 90% of search engine traffic is from Google and still out of that for more than 40% of keywords are "(Not provided)". Can anyone explain me what is going wrong here or how can I get that data? Because that comes as 1st option and is biggest keyword in the list. Will that be some crawler or secure google search?

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  • Google Analytics Content Experiments for non-simultaneous tests

    - by mnort9
    I really like how Google Analytics displays the results of content experiments. However, it seems the tool only works for simultaneous tests. I'd like to use the tool without implementing the page variation code into my site. For example, I want to test copy on an ecommerece category page. The original page variation would be the current page for the past 2500 visits. After making the copy changes, the new variation would be for the next 2500 visits. I realize I can simply record the metrics before and after each variation, but I'd like to take advantage of Google's presentation of the experiment. Is it possible to use the Content Experiments in this way?

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  • Google Analytics: tracking subdomains for a profile defined for a subdomain

    - by Alex G
    Hope you can help. We have set up a single property under our Google Analytics account. That property's default URL is set to subdomain1.example.com. We would now like to track multiple subdomains for example.com, under the same property. Seems easy enough: we just need to add _gaq.push(['_setDomainName', 'example.com']); to our tracking code, right? But my question is: does it matter if a) we don't need to track www.example.com (this is tracked under a seperate account and property) and b) the default URL for our property is set to subdomain1.example.com? Will either of these have any impact on data collection?

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  • Sudden drop of pageviews/visit and increase of bounce rate in Analytics

    - by Tebb
    Google analytics stats: 04 june 2012 Visits: 4.423 Unique visitors: 3.558 Pageviews: 77.352 Pageviews / visit: 17,49 Visit length: 00:06:26 Bounce rate: 1,09% 05 june 2012 Visits: 4.652 Unique visitors: 3.825 Pageviews: 45.087 Pageviews / visit: 9,69 Visit length: 00:06:45 Bounce rate: 19,60% From one day to another the bounce rate went from 1% to 19%, the pageviews dropped by half so did the pageviews/visit. The only thing I changed (If I remember correctly) on the site, was an advertisment that used a javascript. Could this be the reason? and, if it is, how can I know which one is the real stats?

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  • Google Analytics: Track user usage and flow

    - by Quintin Par
    Can someone help to query Google analytics to track a specific user behavior and usage pattern? Currently I pass user id’s to GA as _setCustomVar(2, 'id', id, 1); This is session based. But I am yet to master how I can utilize this to view usage pattern & behavior for the passed id. Say, I need to understand the visualization flow for one id or the page view count for that id etc Rephrasing, can I filter all existing reports for a specific id that I can select?

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  • Google Analytics w3wp.exe?

    - by s15199d
    In this link Google defines a Visit. The key part that interests me now, is this: "If a user is inactive on your site for 30 minutes or more, any future activity will be attributed to a new session." Would an idle user (e.g. an employee whose PC is left on over the weekend) record "activity" as a result of the w3wp.exe process recycling? Our site caching model refreshes every 30 minutes. Could this trigger "activity" for an idle user? I've asked this on the Google Analytics forum a week ago and no response.

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  • Tracking a single page on another domain in Google Analytics

    - by Ross
    I have access to edit a 'mini-site' hosted on our organisation's parent site. I'd like to track this page using Google Analytics, however I don't have access to the front page so I can't verify this as my domain. Using the tracking code for our main site works, however I don't want this data to be confused with similarly named pages on our site (for example, our mini-site is at /radio, and if we had a /radio at our main site this would be counted as the same). Has anyone been in this situation before? I'd like to just redirect visitors to our mini-site to our main site, seeing as it ranks higher in Google, but I've been told to maintain a separate site with our main features.

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  • Powermapper alternatives and google analytics?

    - by rugbert
    Whats a good application to map the hierarchical structure of a website and maybe get some google analytic action going on? Powermapper is pretty expensive and the trial version didnt seem particularly good at importing google analytics CSV files as advertised. In fact, out of the 1000 pages mapped, exactly 0 were successfully imported. I dont really need all the features Powermapper offers anyway, so the price tag is a bit much. All I really need is like, a simple visual representation of my (automatically generated) site structure (like a hierarchical site structure) and the ability to integrate my google analytic stats (page views mostly) with it.

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  • Google Analytics Funnel problems

    - by Alex
    I have a problem with the funnels in Google Analytics. So I have a e-commerce website that I want to track the user path to a purchase. I want GA to track if a user goes trough these steps [Item page]-[Purchase]-[Checkout]. I thought this could be done by funnels and my setup currently now consist of: Step 1: [Item page] (Required) Step 2: [Purchase] Goal: [Checkout] But when I go to the "Funnel Visualization Report" the following shows. [Item page] Visits: 150 [Purchase page] Visits: 170 [Checkout] Visits: 32 How can the [Purchase page] be higher than the [Item page]? I searched the internet over, and found something called Horizontal Funnels but this doesn't show the correct numbers, again the purchase and checkout steps are higher than the item page. So somehow it doesn't need step 1, to fulfill the funnels/goals. What am I doing wrong?

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  • Google Analytics data Missing for 4 days

    - by Shumaila
    I used wrong tracking id in my E-commerce tracking code for Google analytics and missed the data for few days. To add that missing data in my account I have written a short script which manually send all orders data for four days to GA account but what my concern is date : Those orders which already placed on different dates and , when if I run my script and so it will send my missing data with current date , which I do not want. ( I want to send date when that order is actually placed) do anyone help me with this ? I am really much stuck with my work here.

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  • Resources related to data-mining and gaming on social networks

    - by darren
    Hi all I'm interested in the problem of patterning mining among players of social networking games. For example detecting cheaters of a game, given a company's user database. So far I have been following the usual recipe for a data mining project: construct a data warehouse that aggregates significant information select a classifier, and train it with a subsectio of records from the warehouse validate classifier with another test set lather, rinse, repeat Surprisingly, I've found very little in this area regarding literature, best practices, etc. I am hoping to crowdsource the information gathering problem here. Specifically what I'm looking for: What classifiers have worked will for this type of pattern mining (it seems highly temporal, users playing games, users receiving rewards, users transferring prizes etc). Are there any highly agreed upon attributes specific to social networking / gaming data? What is a practical amount of information that should be considered? One problem I've run into is data overload, where queries and data cleansing may take days to complete. Related to point above, what hardware resources are required to produce results? I've found it difficult to estimate the amount of computing power I will require for production use. It has become apparent that a white box in the corner does not have enough horse-power for such a project. Are companies generally resorting to cloud solutions? Are they buying clusters? Basically, any resources (theoretical, academic, or practical) about implementing a social networking / gaming pattern-mining program would be very much appreciated. Thanks.

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  • New Experts Direct Contribution - Multiple Currency in Analytics

    - by Cheryl
    We do our best to anticipate what you need to know when we design and write our courses for CRM On Demand. But we know that we cannot hit on every situation or implementation scenario that you might encounter. That's why I love our Experts Direct program - this is where we encourage our wide network of CRM On Demand experts to contribute knowledge that they have gained from working directly with companies on their specific challenges or questions. (See Direct From Our Experts!) The latest Experts Direct contribution comes from Leon Dolman, who works with CRM On Demand customers every day. Leon addresses what you should expect to see in your reports and in the application when your company's users enter opportunity revenue information in more than one currency. He works through a scenario to show how currency settings can affect the data that you see in your reports. For example, do you know what will you see in your Opportunity reports if you have two different currencies represented, besides your company's default currency, but your company administrator has only set exchange rates for one of them? Leon knows...and now he has shared that knowledge - and more - with the rest of us. Go to the Multiple Currency in Analytics item in the Training and Support Center to read more - and while you're there, take a look at the other Experts Direct content to tap into that expert knowledge that we're collecting for you. Just click the Browse More Topics link in the Experts Direct box on the home page to see the full list. And let us know if there are other topics that you'd like to see our experts address. Post a comment to start a conversation or send us an email.

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  • 13 Things From the Oracle Social Summit You Should Know

    - by Mike Stiles
    Oracle held its first annual Oracle Social Summit, “The School for the Socially Gifted,” this past week in Las Vegas.  If anyone came to the event uncertain as to why Oracle has such an interest in social, and what its plans for social are, they left with an entirely new vision of where social is headed, and why.For those unable to attend, I was able to keep my MacBook charged just long enough to capture some of the more pertinent takeaways.1. The social enterprise is inevitable.  Social technology is disrupting the hierarchies of big companies.  It’s a revolution in corporate structures, just as it has been in various governments.  It’s not crazy to ask yourself if your CEO is the next Mubarak.  (David Kilpatrick Author of “The Facebook Effect” and founder of the Techonomy Conference) 2. The social enterprise represents collaboration on steroids.  It’s tapping into the power of your people, as opposed to keeping them “in their place.”  3. 1 in every 7 humans on earth is an active Facebook user.  75% have posted a negative comment after a poor customer experience.  The average user will inform 53 people of a bad experience.4. Checking social media is the 2nd biggest use of phones now.  Reading posts from brands is 4th.5. 70% of marketers have little or no understanding of the social conversations happening around their brand.6. Advertising, when done well, is content we care about, preferably informed by those we trust.7. Acquiring low-quality fans through gimmicks, or focusing purely on fan acquisition is a mistake.  And relying purely on organic distribution is a mistake.  (John Yi, Head of Marketing Partnerships – Facebook)8. Using all this newfound data and insight serves to positively affect the customer experience.  It allows organizations to now leverage the investments they’ve made in social up to now.9. Social is not a marketing utopia where everything is free.  It’s pay to play.  The paid component is about driving attention.  10. We are only in the infancy of ad-targeting opportunities in social.  There’s an evolution underway from interest-based targeting to action-based targeting.11. There’s actually very little overlap of the people following you on different social platforms.  Don’t assume it’s the same audience on each.12. People who can create content and who also have an understanding of what drives that content are growing increasingly valuable.13. Oracle Social’s future is enterprise SRM, integrated across marketing, selling, service, HR and every other corner of the organization.And in case you thought those were the only gems to come out of the summit, you may want to keep an eye out for Tuesday’s Social Spotlight, ever so aptly titled “13 More Things from the Oracle Social Summit You Should Know.”

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  • Sneak Peak: Social Developer Program at JavaOne

    - by Mike Stiles
    By guest blogger Roland Smart We're just days away from what is gunning to be the most exciting installment of OpenWorld to date, so how about an exciting sneak peak at the very first Social Developer Program? If your first thought is, "What's a social developer?" you're not alone. It’s an emerging term and one we think will gain prominence as social experiences become more prevalent in enterprise applications. For those who keep an eye on the ever-evolving Facebook platform, you'll recall that they recently rebranded their PDC (preferred developer consultant) group as the PMD (preferred marketing developer), signaling the importance of development resources inside the marketing organization to unlock the potential of social. The marketing developer they're referring to could be considered a social developer in a broader context. While it's true social has really blossomed in the marketing context and CMOs are winning more and more technical resources, social is starting to work its way more deeply into the enterprise with the help of developers that work outside marketing. Developers, like the rest of us, have fallen in "like" with social functionality and are starting to imagine how social can transform enterprise applications in the way it has consumer-facing experiences. The thesis of my presentation is that social developers will take many pages from the marketing playbook as they apply social inside the enterprise. To support this argument, lets walk through a range of enterprise applications and explore how consumer-facing social experiences might be interpreted in this context. Here's one example of how a social experience could be integrated into a sales enablement application. As a marketer, I spend a great deal of time collaborating with my sales colleagues, so I have good insight into their working process. While at Involver, we grew our sales team quickly, and it became evident some of our processes broke with scale. For example, we used to have weekly team meetings at which we'd discuss what was working and what wasn't from a messaging perspective. One aspect of these sessions focused on "objections" and "responses," where the salespeople would walk through common objections to purchasing and share appropriate responses. We tried to map each context to best answers and we'd capture these on a wiki page. As our team grew, however, participation at scale just wasn't tenable, and our wiki pages quickly lost their freshness. Imagine giving salespeople a place where they could submit common objections and responses for their colleagues to see, sort, comment on, and vote on. What you'd get is an up-to-date and relevant repository of information. And, if you supported an application like this with a social graph, it would be possible to make good recommendations to individual sales people about the objections they'd likely hear based on vertical, product, region or other graph data. Taking it even further, you could build in a badging/game element to reward those salespeople who participate the most. Both these examples are based on proven models at work inside consumer-facing applications. If you want to learn about how HR, Operations, Product Development and Customer Support can leverage social experiences, you’re welcome to join us at JavaOne or join our Social Developer Community to find some of the presentations after OpenWorld.

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  • Correct configuration of multiple Analytics trackers per page, spanning domains and subdomains

    - by Eliot Shepard
    My company publishes sites on a somewhat convoluted domain structure, and we're having trouble getting accurate numbers in Analytics when we have multiple trackers on the page. We publish under two brands (A, B). Each brand has a "national" site at A.com, B.com, as well as per-city "local" sites at eg. ny.A.com, la.A.com, sf.A.com, etc. Right now we're trying to track in these dimensions: Full network (A.com, ny.A.com, B.com, la.B.com, etc.) All sites in brand (A.com, ny.A.com, la.A.com, etc.) Inidividual site (ny.A.com) Here are the commands we're using on an individual site: _gaq.push( ['t0._setAccount', 'UA-XXXXXX-1'], // full network ['t0._setDomainName', 'none'], ['t0._setAllowLinker', true], ['t0._trackPageview'], ['t1._trackPageLoadTime'], ['t1._setAccount', 'UA-XXXXXX-2'], // brand ['t1._setDomainName', 'none'], ['t1._setAllowLinker', true], ['t1._trackPageview'], ['t1._trackPageLoadTime'], ['t2._setAccount', 'UA-XXXXXX-3'], // individual ['t2._setDomainName', 'none'], ['t2._setAllowLinker', true], ['t2._trackPageview'], ['t2._trackPageLoadTime'] ); We send the same commands to each account because we've had strange results when trackers were configured differently in the past. However, right now we're seeing inflated numbers for uniques on all three trackers. What is the correct way to configure this setup? Thanks for your time.

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  • Two different domains as one user session in Google Analytics

    - by Mathew Foscarini
    I have two websites that are run as the same service. Each domain offers articles from a different market. At the top of each page the two domains are shown as menu options. If a user clicks one they can switch to the other domain. See here: http://www.cgtag.com Each domain has a different Google Analytics account, and when a user switches domains Google is counting this as a new session. It's listing the other domain as the "referral" for that new session. When the user switches back to the first domain Google is counting this as a returning visitor. This is messing up my reports. Showing returning visitors values that are higher than reality. It's also increasing hits on landing pages when the user switches, and listing the other domain as a referral site. I've found tips on how to list two domains as one website, but that results in merging the data. I want to keep the two domains separate so that I can track each ones performance, but I don't want to count domain changes as new sessions. Maybe something like treating the two domains as subdomains.

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  • Social Network Stalking

    - by David Dorf
    Think about this: By reading this blog, you and I are connected. We have this blog and its topics in common, so there's a chance we have other things in common as well. In any relationship there is a degree of trust and influence. If you trust me, at least in terms of particular subjects, then I have some influence over you. If I buy an iPad, then there's an opportunity for me to influence your possible purchase of an over-hyped tablet that you don't really need. So what could a retailer do with this? Retailers that have fans and followers should assume that the friends of those fans and followers are more susceptible to their marketing efforts. If I'm a fan of Apple, then Apple will be more successful marketing to my friends than marketing to random people. Intuitively that makes sense, at least to me. Companies like 33Across and Pursway are already putting this theory into practice, and achieving some interesting results. Jeff Jarvis, who by-the-way is speaking at CrossTalk this year, has been discussing the power of influencers in social networks. In his blog he rails against marketers and says "messages and influence aren't the future of marketing; conversations and relationships are." Valuable messages will be passed on because they are valuable, not because someone has the power to exert influence. True enough, but that won't stop the efforts underway to leverage social networks for more targeted advertising. From a business perspective, this sounds like a goldmine to me; on a personal level, it's a bit creepy.

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  • I am looking for a script where users can create groups cms/social interaction site

    - by Paul
    I am trying to find a Content Mangement/social interaction script that requires a person to be a part of a group. Specifically: My daughter is a cheerleader and there are a number of cheer groups she is involved in and also has friends in many others. A lot of them could use some kind of website where they can share information between their team members and coach. The coach being the controller of the group and who can join etc. "Group Leader"? One can only join the group if invited or given a password or some such security. There would be multipel groups or in this case multiple cheer squads who were registered as groups and the cheerleaders a part of their group. The coach or group leader would have control of the group calender and they may have their own calendars and be messaging between them and/or other social interactions. IN a perfect world they could modify their own pages individualy. Communication could go globally or only to the group and a "friends or buddy" system. I think you get the idea. I really like OCportal and what it does and can do but it does not have the group funcitionality I am looking for. Perhaps I am just going to need to see about getting aprogrammer to write an add on for me if ther is nothing like this out there. But if you know of any I would appreciate being pointed in that direction.

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  • The Social Business Thought Leaders - Steve Denning

    - by kellsey.ruppel
    How is the average organization doing? Not very well according to a number of recent books and reports. A few indicators provide quite a gloomy picture: Return on assets and invested capitals dropped to 25% of its value in 1965 in the entire US market (see The Shift Index by John Hagel) Firms are dying faster and faster with the average lifespan of companies listed in the S&P 500 index gone from 67 years in the 1920s to 15 years today (see Creative Disruption by Richard Foster) Employee engagement ratio, a high level indicator of an organization’s health proved to affect performance outcomes, does not exceed on average 20%-30% (see Employee Engagement, Gallup or The Engagement Gap, Towers Perrin) In one of the most enjoyable keynotes of the Social Business Forum 2012, Steve Denning (Author of Radical Management and Independent Management Consultant) explained why this is happening and especially what leaders should do to reverse the worrying trends. In this Social Business Thought Leaders series, we asked Steve to collapse some key suggestions in a 2 minutes video that we strongly recommend. Steve discusses traditional management - that set of principles and practices born in the early 20th century and largely inspired by thinkers such as Frederick Taylor and Henry Ford - as the main responsible for the declining performance of modern organizations. While so many things have changed in the last 100 or so years, most companies are in fact still primarily focused on maximizing profits and efficiency, cutting costs, coordinating individuals top-down through command and control. The issue is, in a knowledge intensive, customer centred, turbulent market like the one we are experiencing, similar concepts are not just alienating employees' passion but also destroying the last source of competitive differentiation left: creativity and the innovative potential. According to Steve Denning, in a phase change from old industrial to a creative, collaborative, knowledge economy, the answer is hidden in a whole new business ecosystem that puts the individual (both the employee and the customer) at the center of the organization. He calls this new paradigm Radical Management and in the video interview he articulates the huge challenges and amazing rewards our enterprises are facing during this inevitable transition.

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  • What's New in Business Analytics at Oracle?

    - by jmorourke
    Business Analytics, which includes Business intelligence and Enterprise Performance Management, are top priorities for IT and Finance executives in 2012.  Some of the hot market trends and topics include managing big data, mobile information access, in-memory computing, advanced analytics, predictive modeling, leveraging unstructured data, as well as risk and performance management.  Find out what Oracle is doing about all of this, and what’s new from the market leader in Business Analytics by attending our live webcast event on April 4th titled “Introducing Oracle’s Business Analytics Strategy”.  At this event, you’ll hear about Oracle’s strategy for Business Analytics from Mark Hurd, Oracle President and you can learn about the latest advancements in Oracle’s Business Analytics solutions from Balaji Yelamanchili, SVP of Analytics and Performance Management. The keynote session from Mark and Balaji will be followed by breakout sessions that provide a more in-depth look at what’s new in specific product areas including the latest release of Oracle’s Hyperion Enterprise Performance Management suite, Oracle Business Intelligence Applications and Exalytics In-Memory Machine, Oracle Endeca Information Discovery, Big Data and Advanced Analytics solutions. This event will provide a great opportunity to hear about what’s new in Business Analytics at Oracle, and for attendees to pose questions to Oracle experts during live chat sessions.  Here’s a link to the registration page, and more details about the April 4th event.  We hope to see you (virtually) there! http://www.oracle.com/us/corporate/events/business-analytics/index.html Also, use the following hashtag to follow along on Twitter and share comments during the webcast and Q&A sessions:  #oracleanalytics

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