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  • ODI 12c's Mapping Designer - Combining Flow Based and Expression Based Mapping

    - by Madhu Nair
    post by David Allan ODI is renowned for its declarative designer and minimal expression based paradigm. The new ODI 12c release has extended this even further to provide an extended declarative mapping designer. The ODI 12c mapper is a fusion of ODI's new declarative designer with the familiar flow based designer while retaining ODI’s key differentiators of: Minimal expression based definition, The ability to incrementally design an interface and to extract/load data from any combination of sources, and most importantly Backed by ODI’s extensible knowledge module framework. The declarative nature of the product has been extended to include an extensible library of common components that can be used to easily build simple to complex data integration solutions. Big usability improvements through consistent interactions of components and concepts all constructed around the familiar knowledge module framework provide the utmost flexibility. Here is a little taster: So what is a mapping? A mapping comprises of a logical design and at least one physical design, it may have many. A mapping can have many targets, of any technology and can be arbitrarily complex. You can build reusable mappings and use them in other mappings or other reusable mappings. In the example below all of the information from an Oracle bonus table and a bonus file are joined with an Oracle employees table before being written to a target. Some things that are cool include the one-click expression cross referencing so you can easily see what's used where within the design. The logical design in a mapping describes what you want to accomplish  (see the animated GIF here illustrating how the above mapping was designed) . The physical design lets you configure how it is to be accomplished. So you could have one logical design that is realized as an initial load in one physical design and as an incremental load in another. In the physical design below we can customize how the mapping is accomplished by picking Knowledge Modules, in ODI 12c you can pick multiple nodes (on logical or physical) and see common properties. This is useful as we can quickly compare property values across objects - below we can see knowledge modules settings on the access points between execution units side by side, in the example one table is retrieved via database links and the other is an external table. In the logical design I had selected an append mode for the integration type, so by default the IKM on the target will choose the most suitable/default IKM - which in this case is an in-built Oracle Insert IKM (see image below). This supports insert and select hints for the Oracle database (the ANSI SQL Insert IKM does not support these), so by default you will get direct path inserts with Oracle on this statement. In ODI 12c, the mapper is just that, a mapper. Design your mapping, write to multiple targets, the targets can be in the same data server, in different data servers or in totally different technologies - it does not matter. ODI 12c will derive and generate a plan that you can use or customize with knowledge modules. Some of the use cases which are greatly simplified include multiple heterogeneous targets, multi target inserts for Oracle and writing of XML. Let's switch it up now and look at a slightly different example to illustrate expression reuse. In ODI you can define reusable expressions using user functions. These can be reused across mappings and the implementations specialized per technology. So you can have common expressions across Oracle, SQL Server, Hive etc. shielding the design from the physical aspects of the generated language. Another way to reuse is within a mapping itself. In ODI 12c expressions can be defined and reused within a mapping. Rather than replicating the expression text in larger expressions you can decompose into smaller snippets, below you can see UNIT_TAX AMOUNT has been defined and is used in two downstream target columns - its used in the TOTAL_TAX_AMOUNT plus its used in the UNIT_TAX_AMOUNT (a recording of the calculation).  You can see the columns that the expressions depend on (upstream) and the columns the expression is used in (downstream) highlighted within the mapper. Also multi selecting attributes is a convenient way to see what's being used where, below I have selected the TOTAL_TAX_AMOUNT in the target datastore and the UNIT_TAX_AMOUNT in UNIT_CALC. You can now see many expressions at once now and understand much more at the once time without needlessly clicking around and memorizing information. Our mantra during development was to keep it simple and make the tool more powerful and do even more for the user. The development team was a fusion of many teams from Oracle Warehouse Builder, Sunopsis and BEA Aqualogic, debating and perfecting the mapper in ODI 12c. This was quite a project from supporting the capabilities of ODI in 11g to building the flow based mapping tool to support the future. I hope this was a useful insight, there is so much more to come on this topic, this is just a preview of much more that you will see of the mapper in ODI 12c.

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  • Clean Up the New Ubuntu Grub2 Boot Menu

    - by Trevor Bekolay
    Ubuntu adopted the new version of the Grub boot manager in version 9.10, getting rid of the old problematic menu.lst. Today we look at how to change the boot menu options in Grub2. Grub2 is a step forward in a lot of ways, and most of the annoying menu.lst issues from the past are gone. Still, if you’re not vigilant with removing old versions of the kernel, the boot list can still end up being longer than it needs to be. Note: You may have to hold the SHIFT button on your keyboard while booting up to get this menu to show. If only one operating system is installed on your computer, it may load it automatically without displaying this menu. Remove Old Kernel Entries The most common clean up task for the boot menu is to remove old kernel versions lying around on your machine. In our case we want to remove the 2.6.32-21-generic boot menu entries. In the past, this meant opening up /boot/grub/menu.lst…but with Grub2, if we remove the kernel package from our computer, Grub automatically removes those options. To remove old kernel versions, open up Synaptic Package Manager, found in the System > Administration menu. When it opens up, type the kernel version that you want to remove in the Quick search text field. The first few numbers should suffice. For each of the entries associated with the old kernel (e.g. linux-headers-2.6.32-21 and linux-image-2.6.32-21-generic), right-click and choose Mark for Complete Removal. Click the Apply button in the toolbar and then Apply in the summary window that pops up. Close Synaptic Package Manager. The next time you boot up your computer, the Grub menu will not contain the entries associated with the removed kernel version. Remove Any Option by Editing /etc/grub.d If you need more fine-grained control, or want to remove entries that are not kernel versions, you must change the files located in /etc/grub.d. /etc/grub.d contains files that hold the menu entries that used to be contained in /boot/grub/menu.lst. If you want to add new boot menu entries, you would create a new file in this folder, making sure to mark it as executable. If you want to remove boot menu entries, as we do, you would edit files in this folder. If we wanted to remove all of the memtest86+ entries, we could just make the 20_memtest86+ file non-executable, with the terminal command sudo chmod –x 20_memtest86+ Followed by the terminal command sudo update-grub Note that memtest86+ was not found by update-grub because it will only consider executable files. However, instead, we’re going to remove the Serial console 115200 entry for memtest86+… Open a terminal window Applications > Accessories > Terminal. In the terminal window, type in the command: sudo gedit /etc/grub.d/20_memtest86+ The menu entries are found at the bottom of this file. Comment out the menu entry for serial console 115200 by adding a “#” to the start of each line. Save and close this file. In the terminal window you opened, enter in the command sudo update-grub Note: If you don’t run update-grub, the boot menu options will not change! Now, the next time you boot up, that strange entry will be gone, and you’re left with a simple and clean boot menu. Conclusion While changing Grub2’s boot menu may seem overly complicated to legacy Grub masters, for normal users, Grub2 means that you won’t have to change the boot menu that often. Fortunately, if you do have to do it, the process is still pretty easy. For more detailed information about how to change entries in Grub2, this Ubuntu forum thread is a great resource. If you’re using an older version of Ubuntu, check out our article on how to clean up Ubuntu grub boot menu after upgrades. Similar Articles Productive Geek Tips Clean Up Ubuntu Grub Boot Menu After UpgradesReinstall Ubuntu Grub Bootloader After Windows Wipes it OutChange the GRUB Menu Timeout on UbuntuHow To Switch to Console Mode for Ubuntu VMware GuestSet Windows as Default OS when Dual Booting Ubuntu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Daily Motivator (Firefox) FetchMp3 Can Download Videos & Convert Them to Mp3 Use Flixtime To Create Video Slideshows Creating a Password Reset Disk in Windows Bypass Waiting Time On Customer Service Calls With Lucyphone MELTUP – "The Beginning Of US Currency Crisis And Hyperinflation"

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  • How to Get All the Windows 8 Editions on One Install Disk

    - by Taylor Gibb
    There are a lot of different versions of Windows, but you probably didn’t know that short of the Enterprise edition, the disc or image that you own contains all versions for that architecture. Read on to see how we can use them to make a universal Windows 8 install disc. Things You Will Need A x86 Version of Windows 8 A x64 Version of Windows 8 A x86 Version of Windows 8 Enterprise A x64 Version of Windows 8 Enterprise A Windows 8 PC Note: While we will use all the images above you don’t really need the Enterprise Edition. You could always leave out parts of the tutorial if you know what you are doing, if you are not comfortable with that and still want to follow through you could always grab the Enterprise evaluation images that are available for free to the public, on MSDN. Getting Started To get started you will need to Download the Windows 8 ADK from Microsoft. Once downloaded go ahead and install it, you will only need the Deployment tools so be sure to uncheck the rest of the options. Lastly you will also need to create the following folder structure on the root of your C:\ drive to make things a bit easier. C:\Windows8Root C:\Windows8Root\x86 C:\Windows8Root\x64 C:\Windows8Root\Enterprisex86 C:\Windows8Root\Enterprisex64 C:\Windows8Root\Temp C:\Windows8Root\Final OK lets get started. Making The Image The first thing we need to do is create a base image, so mount the x86 version of Windows 8 and copy its files to: C:\Windows8Root\Final Now move the install.wim file from: C:\Windows8Root\Final\sources To: C:\Windows8Root\x86 Next go ahead and copy the install.wim file from the other 3 images, Windows 8 x64, Windows 8 Enterprise x86 and Windows 8 Enterprise x64 to the respective folders in Windows8Root, the install.wim file can be located at: D:\sources\install.wim Note: The above assumes that the images are always mounted at drive D. Remember that each install.wim is different so don’t copy them to the wrong directories or the rest of the tutorial wont work. Next switch to the Metro Start Screen and open the Deployment and Imaging Tools Environment. Note: If you are not a local administrator on your PC, you will need to right-click on it and choose to run it as an administrator. Now run the following commands: Dism /Export-Image /SourceImageFile:c:\Windows8Root\x86\install.wim /SourceIndex:2 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8″ /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\x86\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Pro” /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\x86\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Pro with Media Center” /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\Enterprisex86\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Enterprise” /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\x64\install.wim /SourceIndex:2 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8″ /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\x64\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Pro” /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\x64\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Pro with Media Center” /compress:maximum Dism /Export-Image /SourceImageFile:c:\Windows8Root\Enterprisex64\install.wim /SourceIndex:1 /DestinationImageFile:c:\Windows8Root\Final\sources\install.wim /DestinationName:”Windows 8 Enterprise” /compress:maximum Next navigate to: C:\Windows8Root\sources\ And create a new text file. You will need to call it: EI.cfg Then edit it to look like the following: The last thing we need to do is work some magic to get Windows Media Center added to the WMC editions of Windows 8. For that I have written a little script to make it easier for everybody, you can grab it here. Once you have downloaded it extract it. In order to use it right-click in the bottom left hand corner of the screen, and open an elevated command prompt. Then go ahead and paste the following into the command prompt window. powershell.exe -ExecutionPolicy Unrestricted -File C:\Users\Taylor\Documents\HTGWindows8Converter.ps1 Note: You will need to replace the path to the script, another thing to note is that if the path you replace it with has spaces you will need to enclose the path in quotes. The script should kick off straight away and has some progress bars you can watch while it does its thing. Half way through another Window will pop open, which will start creating your final ISO image. When its complete, close the command prompt and you should have an ISO image on the root of your C drive called: HTGWindows8.iso That’s all there is to it. 7 Ways To Free Up Hard Disk Space On Windows HTG Explains: How System Restore Works in Windows HTG Explains: How Antivirus Software Works

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  • System locking up with suspicious messages about hard disk

    - by Chris Conway
    My system has started behaving strangely, intermittently locking up. I see messages like the following in syslog: Nov 18 22:22:00 claypool kernel: [ 3428.078156] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.078163] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.078167] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.078182] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.078184] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.078188] ata3.00: status: { DRDY } Nov 18 22:22:00 claypool kernel: [ 3428.080887] ata3.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0 Nov 18 22:22:00 claypool kernel: [ 3428.080890] ata3.00: irq_stat 0x40000000 Nov 18 22:22:00 claypool kernel: [ 3428.080893] sr 2:0:0:0: CDB: Test Unit Ready: 00 00 00 00 00 00 Nov 18 22:22:00 claypool kernel: [ 3428.080905] ata3.00: cmd a0/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 22:22:00 claypool kernel: [ 3428.080906] res 50/00:03:00:00:00/00:00:00:00:00/a0 Emask 0x1 (device error) Nov 18 22:22:00 claypool kernel: [ 3428.080910] ata3.00: status: { DRDY } And then this: Nov 18 23:13:56 claypool kernel: [ 6544.000798] ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x6 frozen Nov 18 23:13:56 claypool kernel: [ 6544.000804] ata1.00: failed command: FLUSH CACHE EXT Nov 18 23:13:56 claypool kernel: [ 6544.000814] ata1.00: cmd ea/00:00:00:00:00/00:00:00:00:00/a0 tag 0 Nov 18 23:13:56 claypool kernel: [ 6544.000815] res 40/00:00:00:4f:c2/00:00:00:00:00/40 Emask 0x4 (timeout) Nov 18 23:13:56 claypool kernel: [ 6544.000819] ata1.00: status: { DRDY } Nov 18 23:13:56 claypool kernel: [ 6544.000825] ata1: hard resetting link Nov 18 23:14:01 claypool kernel: [ 6549.360324] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:06 claypool kernel: [ 6554.008091] ata1: COMRESET failed (errno=-16) Nov 18 23:14:06 claypool kernel: [ 6554.008103] ata1: hard resetting link Nov 18 23:14:11 claypool kernel: [ 6559.372246] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:16 claypool kernel: [ 6564.020228] ata1: COMRESET failed (errno=-16) Nov 18 23:14:16 claypool kernel: [ 6564.020235] ata1: hard resetting link Nov 18 23:14:21 claypool kernel: [ 6569.380109] ata1: link is slow to respond, please be patient (ready=0) Nov 18 23:14:31 claypool kernel: [ 6579.460243] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300) Nov 18 23:14:31 claypool kernel: [ 6579.486595] ata1.00: configured for UDMA/133 Nov 18 23:14:31 claypool kernel: [ 6579.486601] ata1.00: retrying FLUSH 0xea Emask 0x4 Nov 18 23:14:31 claypool kernel: [ 6579.486939] ata1.00: device reported invalid CHS sector 0 Nov 18 23:14:31 claypool kernel: [ 6579.486952] ata1: EH complete Nov 18 23:17:01 claypool CRON[3910]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Nov 18 23:17:01 claypool CRON[3908]: (CRON) error (grandchild #3910 failed with exit status 1) Nov 18 23:17:01 claypool postfix/sendmail[3925]: fatal: open /etc/postfix/main.cf: No such file or directory Nov 18 23:17:01 claypool CRON[3908]: (root) MAIL (mailed 1 byte of output; but got status 0x004b, #012) Nov 18 23:39:01 claypool CRON[4200]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -type f -cmin +$(/usr/lib/php5/maxlifetime) -print0 | xargs -n 200 -r -0 rm) There are no messages marked after 23:39. When I next tried to use the machine, it would not return from the screensaver (blank screen), nor switch to another terminal, and I had to hard reboot it. [UPDATE] The output of smartctl is here. I had trouble getting this, because / is being mounted read-only (?!), which prevents most applications from running. Also, it may not be related, but I have the following worrying messages in dmesg: [ 10.084596] k8temp 0000:00:18.3: Temperature readouts might be wrong - check erratum #141 [ 10.098477] i2c i2c-0: nForce2 SMBus adapter at 0x600 [ 10.098483] ACPI: resource nForce2_smbus [io 0x0700-0x073f] conflicts with ACPI region SM00 [??? 0x00000700-0x0000073f flags 0x30] [ 10.098486] ACPI: This conflict may cause random problems and system instability [ 10.098487] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [ 10.098509] i2c i2c-1: nForce2 SMBus adapter at 0x700 [ 10.112570] Linux agpgart interface v0.103 [ 10.155329] atk: Resources not safely usable due to acpi_enforce_resources kernel parameter [ 10.161506] it87: Found IT8712F chip at 0x290, revision 8 [ 10.161517] it87: VID is disabled (pins used for GPIO) [ 10.161527] it87: in3 is VCC (+5V) [ 10.161528] it87: in7 is VCCH (+5V Stand-By) [ 10.161560] ACPI: resource it87 [io 0x0295-0x0296] conflicts with ACPI region ECRE [??? 0x00000290-0x000002af flags 0x45] [ 10.161562] ACPI: This conflict may cause random problems and system instability [ 10.161564] ACPI: If an ACPI driver is available for this device, you should use it instead of the native driver [UPDATE 2] I swapped in a new SATA cable, per Phil's suggestion. The current output of smartctl is here, if it helps. [UPDATE 3] I don't think the cable fixed it. The system hasn't locked up yet, but my media player crashed a few minutes ago and I have the following in the syslog: Nov 20 16:07:17 claypool kernel: [ 2294.400033] ata1: link is slow to respond, please be patient (ready=0) Nov 20 16:07:47 claypool kernel: [ 2324.084581] ata1: COMRESET failed (errno=-16) Nov 20 16:07:47 claypool kernel: [ 2324.084588] ata1: limiting SATA link speed to 1.5 Gbps Nov 20 16:07:47 claypool kernel: [ 2324.084592] ata1: hard resetting link I get the following response from smartctl: $ sudo smartctl -a /dev/sda [sudo] password for chris: sudo: Can't open /var/lib/sudo/chris/0: Read-only file system smartctl 5.40 2010-03-16 r3077 [i686-pc-linux-gnu] (local build) Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net Device: /0:0:0:0 Version: scsiModePageOffset: response length too short, resp_len=47 offset=50 bd_len=46 >> Terminate command early due to bad response to IEC mode page A mandatory SMART command failed: exiting. To continue, add one or more '-T permissive' options.

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  • Make a Drive Image Using an Ubuntu Live CD

    - by Trevor Bekolay
    Cloning a hard drive is useful, but what if you have to make several copies, or you just want to make a complete backup of a hard drive? Drive images let you put everything, and we mean everything, from your hard drive in one big file. With an Ubuntu Live CD, this is a simple process – the versatile tool dd can do this for us right out of the box. We’ve used dd to clone a hard drive before. Making a drive image is very similar, except instead of copying data from one hard drive to another, we copy from a hard drive to a file. Drive images are more flexible, as you can do what you please with the data once you’ve pulled it off the source drive. Your drive image is going to be a big file, depending on the size of your source drive – dd will copy every bit of it, even if there’s only one tiny file stored on the whole hard drive. So, to start, make sure you have a device connected to your computer that will be large enough to hold the drive image. Some ideas for places to store the drive image, and how to connect to them in an Ubuntu Live CD, can be found at this previous Live CD article. In this article, we’re going to make an image of a 1GB drive, and store it on another hard drive in the same PC. Note: always be cautious when using dd, as it’s very easy to completely wipe out a drive, as we will show later in this article. Creating a Drive Image Boot up into the Ubuntu Live CD environment. Since we’re going to store the drive image on a local hard drive, we first have to mount it. Click on Places and then the location that you want to store the image on – in our case, a 136GB internal drive. Open a terminal window (Applications > Accessories > Terminal) and navigate to the newly mounted drive. All mounted drives should be in /media, so we’ll use the command cd /media and then type the first few letters of our difficult-to-type drive, press tab to auto-complete the name, and switch to that directory. If you wish to place the drive image in a specific folder, then navigate to it now. We’ll just place our drive image in the root of our mounted drive. The next step is to determine the identifier for the drive you want to make an image of. In the terminal window, type in the command sudo fdisk -l Our 1GB drive is /dev/sda, so we make a note of that. Now we’ll use dd to make the image. The invocation is sudo dd if=/dev/sda of=./OldHD.img This means that we want to copy from the input file (“if”) /dev/sda (our source drive) to the output file (“of”) OldHD.img, which is located in the current working directory (that’s the “.” portion of the “of” string). It takes some time, but our image has been created…Let’s test to make sure it works. Drive Image Testing: Wiping the Drive Another interesting thing that dd can do is totally wipe out the data on a drive (a process we’ve covered before). The command for that is sudo dd if=/dev/urandom of=/dev/sda This takes some random data as input, and outputs it to our drive, /dev/sda. If we examine the drive now using sudo fdisk –l, we can see that the drive is, indeed, wiped. Drive Image Testing: Restoring the Drive Image We can restore our drive image with a call to dd that’s very similar to how we created the image. The only difference is that the image is going to be out input file, and the drive now our output file. The exact invocation is sudo dd if=./OldHD.img of=/dev/sda It takes a while, but when it’s finished, we can confirm with sudo fdisk –l that our drive is back to the way it used to be! Conclusion There are a lots of reasons to create a drive image, with backup being the most obvious. Fortunately, with dd creating a drive image only takes one line in a terminal window – if you’ve got an Ubuntu Live CD handy! Similar Articles Productive Geek Tips Reset Your Ubuntu Password Easily from the Live CDCreate a Bootable Ubuntu USB Flash Drive the Easy WayHow to Browse Without a Trace with an Ubuntu Live CDWipe, Delete, and Securely Destroy Your Hard Drive’s Data the Easy WayClone a Hard Drive Using an Ubuntu Live CD TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12 Access Free Documentaries at BBC Documentaries Rent Cameras In Bulk At CameraRenter Download Songs From MySpace

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  • Initial Review - Mastering Unreal Technology I: Introduction to Level Design with Unreal Engine 3

    - by Matt Christian
    Recently I purchased 3 large volumes on using the Unreal 3 Engine to create levels and custom games.  This past weekend I cracked the spine of the first and started reading.  Here are my early impressions (I'm ~250 pages into it, with appendices it's about 900). Pros Interestingly, the book starts with an overview of the Unreal engines leading up to Unreal 3 (including Gears of War) and follows with some discussion on planning a mod and what goes into the game development process.  This is nice for an intro to the book and is much preferred rather than a simple chapter detailing what is on the included CD, how to install and setup UnrealEd, etc...  While the chapter on Unreal history and planning can be considered 'fluff', it's much less 'fluffy' than most books provide. I need to mention one thing here that is pretty crucial in the way I'm going to continue reviewing this book.  Most technical books like this are used as a shelf reference; as a thick volume you use for looking up techniques every now and again.  Even so, I prefer reading from cover to cover, including chapters I may already be knowledgable on (I'm sure this is typical for most people).  If there was a chapter on installing UnrealEd (the previously mentioned 'fluff'), I would probably force myself to read it, even though I've installed the game and engine multiple times on different systems. Chapter 3 is where we really get to the introduction piece of UnrealEd, creating your first basic level.  This large chapter details creating two small rooms, adding static meshes, adding lighting, creating and adding particle emitters, creating a door that animates with Unreal Matinee and Kismet, static meshes with physics, and other little additions to make your level look less beginner.  This really is a chapter that overviews the entire rest of the book, as each chapter following details the creation and intermediate usages of Static Meshes, Materials, Lighting, etc... One other very nice part to this book is the way the tutorials are setup.  Each tutorial builds off the previous and all are step-by-step.  If you haven't completed one yet, you can find all the starting files on the CD that comes with the book. Cons While the description of the overview chapter (Chapter 3) is fresh in your mind, let me start the cons by saying this chapter is setup extremely confusing for the noob.  At one point, you end up creating a door mesh and setting it up as a InteropMesh so that it is ready to be animated, only to switch to particles and spend a good portion of time working on a different piece of the level.  Yes, this is actually how I develop my levels (jumping back and forth), though it's very odd for a book to jump out of sequence. The next item might be a positive or a negative depending on your skill level with UnrealEd.  Most of the introduction to the editor layout is found in one of the Appendices instead of before Chapter 3.  For new readers, this might lead to confusion as Appendix A would typically be read between Chapter 2 and 3.  However, this is a positive for those with some experience in UnrealEd as they don't have to force themselves through a 'learn every editor button' chapter.  I'm listing this in the Cons section as the book is 'Introduction to...' and is probably going to be directed toward a lot of very beginner developers. Finally, there's a lack of general description to a lot of the underlying engine and what each piece in UnrealEd is or does.  Sometimes you'll be performing Tutorial after Tutorial with barely a paragraph in between describing ANY of what you've just done.  Tutorial 1.1 Step 6 says to press Button X, so you do.  But why?  This is in part a problem with the structure of the tutorials rather than the content of the book.  Since the tutorials are so focused on a step-by-step (or procedural) description of a process, you learn the process and not why you're doing that.  For example, you might learn how to size a material to a surface, but will only learn what buttons to press and not what each one does. This becomes extremely apparent in the chapter on Static Meshes as most of the chapter is spent in 3D Studio Max.  Since there are books on 3DSM and modelling, the book really only tells you the steps and says to go grab a book on modelling if you're really interested in 3DSM.  Again, I've learned the process to develop my own meshes in 3DSM, but I don't know the why behind the steps. Conclusion So far the book is very good though I would have a hard time recommending it to a complete beginner.  I would suggest anyone looking at this book (obviously including the other 2, more advanced volumes) to pick up a copy of UDK or Unreal 3 (available online or via download services such as Steam) and watch some online tutorials and play with it first.  You'll find plenty of online videos available that were created by the authors and may suit as a better introduction to the editor.

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  • Connection Pooling is Busted

    - by MightyZot
    A few weeks ago we started getting complaints about performance in an application that has performed very well for many years.  The application is a n-tier application that uses ADODB with the SQLOLEDB provider to talk to a SQL Server database.  Our object model is written in such a way that each public method validates security before performing requested actions, so there is a significant number of queries executed to get information about file cabinets, retrieve images, create workflows, etc.  (PaperWise is a document management and workflow system.)  A common factor for these customers is that they have remote offices connected via MPLS networks. Naturally, the first thing we looked at was the query performance in SQL Profiler.  All of the queries were executing within expected timeframes, most of them were so fast that the duration in SQL Profiler was zero.  After getting nowhere with SQL Profiler, the situation was escalated to me.  I decided to take a peek with Process Monitor.  Procmon revealed some “gaps” in the TCP/IP traffic.  There were notable delays between send and receive pairs.  The send and receive pairs themselves were quite snappy, but quite often there was a notable delay between a receive and the next send.  You might expect some delay because, presumably, the application is doing some thinking in-between the pairs.  But, comparing the procmon data at the remote locations with the procmon data for workstations on the local network showed that the remote workstations were significantly delayed.  Procmon also showed a high number of disconnects. Wireshark traces showed that connections to the database were taking between 75ms and 150ms.  Not only that, but connections to a file share containing images were taking 2 seconds!  So, I asked about a trust.  Sure enough there was a trust between two domains and the file share was on the second domain.  Joining a remote workstation to the domain hosting the share containing images alleviated the time delay in accessing the file share.  Removing the trust had no affect on the connections to the database. Microsoft Network Monitor includes filters that parse TDS packets.  TDS is the protocol that SQL Server uses to communicate.  There is a certificate exchange and some SSL that occurs during authentication.  All of this was evident in the network traffic.  After staring at the network traffic for a while, and examining packets, I decided to call it a night.  On the way home that night, something about the traffic kept nagging at me.  Then it dawned on me…at the beginning of the dance of packets between the client and the server all was well.  Connection pooling was working and I could see multiple queries getting executed on the same connection and ethereal port.  After a particular query, connecting to two different servers, I noticed that ADODB and SQLOLEDB started making repeated connections to the database on different ethereal ports.  SQL Server would execute a single query and respond on a port, then open a new port and execute the next query.  Connection pooling appeared to be broken. The next morning I wrote a test to confirm my hypothesis.  Turns out that the sequence causing the connection nastiness goes something like this: Make a connection to the database. Open a result set that returns enough records to require multiple roundtrips to the server. For each result, query for some other data in the database (this will open a new implicit connection.) Close the inner result set and repeat for every item in the original result set. Close the original connection. Provided that the first result set returns enough data to require multiple roundtrips to the server, ADODB and SQLOLEDB will start making new connections to the database for each query executed in the loop.  Originally, I thought this might be due to Microsoft’s denial of service (ddos) attack protection.  After turning those features off to no avail, I eventually thought to switch my queries to client-side cursors instead of server-side cursors.  Server-side cursors are the default, by the way.  Voila!  After switching to client-side cursors, the disconnects were gone and the above sequence yielded two connections as expected. While the real problem is the amount of time it takes to make connections over these MPLS networks (100ms on average), switching to client-side cursors made the problem go away.  Believe it or not, this is actually documented by Microsoft, and rather difficult to find.  (At least it was while we were trying to troubleshoot the problem!)  So, if you’re noticing performance issues on slower networks, or networks with slower switching, take a look at the traffic in a tool like Microsoft Network Monitor.  If you notice a high number of disconnects, and you’re using fire-hose or server-side cursors, then try switching to client-side cursors and you may see the problem go away. Most likely, Microsoft believes this to be appropriate behavior, because ADODB can’t guarantee that all of the data has been retrieved when you execute the inner queries.  I’m not convinced, though, because the problem remains even after replacing all of the implicit connections with explicit connections and closing those connections in-between each of the inner queries.  In that case, there doesn’t seem to be a reason why ADODB can’t use a single connection from the connection pool to make the additional queries, bringing the total number of connections to two.  Instead ADO appears to make an assumption about the state of the connection. I’ve reported the behavior to Microsoft and am awaiting to hear from the appropriate team, so that I can demonstrate the problem.  Maybe they can explain to us why this is appropriate behavior.  :)

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  • TDD and WCF behavior

    - by Frederic Hautecoeur
    Some weeks ago I wanted to develop a WCF behavior using TDD. I have lost some time trying to use mocks. After a while i decided to just use a host and a client. I don’t like this approach but so far I haven’t found a good and fast solution to use Unit Test for testing a WCF behavior. To Implement my solution I had to : Create a Dummy Service Definition; Create the Dummy Service Implementation; Create a host; Create a client in my test; Create and Add the behavior; Dummy Service Definition This is just a simple service, composed of an Interface and a simple implementation. The structure is aimed to be easily customizable for my future needs.   Using Clauses : 1: using System.Runtime.Serialization; 2: using System.ServiceModel; 3: using System.ServiceModel.Channels; The DataContract: 1: [DataContract()] 2: public class MyMessage 3: { 4: [DataMember()] 5: public string MessageString; 6: } The request MessageContract: 1: [MessageContract()] 2: public class RequestMessage 3: { 4: [MessageHeader(Name = "MyHeader", Namespace = "http://dummyservice/header", Relay = true)] 5: public string myHeader; 6:  7: [MessageBodyMember()] 8: public MyMessage myRequest; 9: } The response MessageContract: 1: [MessageContract()] 2: public class ResponseMessage 3: { 4: [MessageHeader(Name = "MyHeader", Namespace = "http://dummyservice/header", Relay = true)] 5: public string myHeader; 6:  7: [MessageBodyMember()] 8: public MyMessage myResponse; 9: } The ServiceContract: 1: [ServiceContract(Name="DummyService", Namespace="http://dummyservice",SessionMode=SessionMode.Allowed )] 2: interface IDummyService 3: { 4: [OperationContract(Action="Perform", IsOneWay=false, ProtectionLevel=System.Net.Security.ProtectionLevel.None )] 5: ResponseMessage DoThis(RequestMessage request); 6: } Dummy Service Implementation 1: public class DummyService:IDummyService 2: { 3: #region IDummyService Members 4: public ResponseMessage DoThis(RequestMessage request) 5: { 6: ResponseMessage response = new ResponseMessage(); 7: response.myHeader = "Response"; 8: response.myResponse = new MyMessage(); 9: response.myResponse.MessageString = 10: string.Format("Header:<{0}> and Request was <{1}>", 11: request.myHeader, request.myRequest.MessageString); 12: return response; 13: } 14: #endregion 15: } Host Creation The most simple host implementation using a Named Pipe binding. The GetBinding method will create a binding for the host and can be used to create the same binding for the client. 1: public static class TestHost 2: { 3: 4: internal static string hostUri = "net.pipe://localhost/dummy"; 5:  6: // Create Host method. 7: internal static ServiceHost CreateHost() 8: { 9: ServiceHost host = new ServiceHost(typeof(DummyService)); 10:  11: // Creating Endpoint 12: Uri namedPipeAddress = new Uri(hostUri); 13: host.AddServiceEndpoint(typeof(IDummyService), GetBinding(), namedPipeAddress); 14:  15: return host; 16: } 17:  18: // Binding Creation method. 19: internal static Binding GetBinding() 20: { 21: NamedPipeTransportBindingElement namedPipeTransport = new NamedPipeTransportBindingElement(); 22: TextMessageEncodingBindingElement textEncoding = new TextMessageEncodingBindingElement(); 23:  24: return new CustomBinding(textEncoding, namedPipeTransport); 25: } 26:  27: // Close Method. 28: internal static void Close(ServiceHost host) 29: { 30: if (null != host) 31: { 32: host.Close(); 33: host = null; 34: } 35: } 36: } Checking the service A simple test tool check the plumbing. 1: [TestMethod] 2: public void TestService() 3: { 4: using (ServiceHost host = TestHost.CreateHost()) 5: { 6: host.Open(); 7:  8: using (ChannelFactory<IDummyService> channel = 9: new ChannelFactory<IDummyService>(TestHost.GetBinding() 10: , new EndpointAddress(TestHost.hostUri))) 11: { 12: IDummyService svc = channel.CreateChannel(); 13: try 14: { 15: RequestMessage request = new RequestMessage(); 16: request.myHeader = Guid.NewGuid().ToString(); 17: request.myRequest = new MyMessage(); 18: request.myRequest.MessageString = "I want some beer."; 19:  20: ResponseMessage response = svc.DoThis(request); 21: } 22: catch (Exception ex) 23: { 24: Assert.Fail(ex.Message); 25: } 26: } 27: host.Close(); 28: } 29: } Running the service should show that the client and the host are running fine. So far so good. Adding the Behavior Add a reference to the Behavior project and add the using entry in the test class. We just need to add the behavior to the service host : 1: [TestMethod] 2: public void TestService() 3: { 4: using (ServiceHost host = TestHost.CreateHost()) 5: { 6: host.Description.Behaviors.Add(new MyBehavior()); 7: host.Open();¨ 8: …  If you set a breakpoint in your behavior and run the test in debug mode, you will hit the breakpoint. In this case I used a ServiceBehavior. To add an Endpoint behavior you have to add it to the endpoints. 1: host.Description.Endpoints[0].Behaviors.Add(new MyEndpointBehavior()) To add a contract or an operation behavior a custom attribute should work on the service contract definition. I haven’t tried that yet.   All the code provided in this blog and in the following files are for sample use. Improvements I don’t like to instantiate a client and a service to test my behaviors. But so far I have' not found an easy way to do it. Today I am passing a type of endpoint to the host creator and it creates the right binding type. This allows me to easily switch between bindings at will. I have used the same approach to test Mex Endpoints, another post should come later for this. Enjoy !

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  • HTG Explains: Why is Printer Ink So Expensive?

    - by Chris Hoffman
    Printer ink is expensive, more expensive per drop than fine champagne or even human blood. If you haven’t gone paperless, you’ll notice that you’re paying a lot for new ink cartridges — more than seems reasonable. Purchasing the cheapest inkjet printer and buying official ink cartridge replacements is the most expensive thing you can do. There are ways to save money on ink if you must continue to print documents. Cheap Printers, Expensive Ink Ink jet printers are often very cheap. That’s because they’re sold at cost, or even at a loss — the manufacturer either makes no profit from the printer itself or loses money. The manufacturer will make most of its money from the printer cartridges you buy later. Even if the company does make a bit of money from each printer sold, it makes a much larger profit margin on ink. Rather than selling you a printer that may be rather expensive, they want to sell you a cheap printer and make money on an ongoing basis by providing expensive printer ink. It’s been compared to the razor model — sell a razor cheaply and mark up the razor blades. Rather than making a one-time profit on the razor, you’ll make continuing profit as the customer keeps buying razor blade replacements — or ink, in this case. Many printer manufacturers go out of their way to make it difficult for you to use unofficial ink cartridges, building microchips into their official ink cartridges. If you use an unofficial cartridge or refill an official cartridge, the printer may refuse to use it. Lexmark once argued in court that unofficial microchips that enable third-party ink cartridges would violate their copyright and Lexmark has argued that creating an unofficial microchip to bypass this restriction on third-party ink would violate Lexmark’s copyright and be illegal under the US DMCA. Luckily, they lost this argument. What Printer Companies Say Printer companies have put forth their own arguments in the past, attempting to justify the high cost of official ink cartridges and microchips that block any competition. In a Computer World story from 2010, HP argued that they spend a billion dollars each year on “ink research and development.” They point out that printer ink “must be formulated to withstand heating to 300 degrees, vaporization, and being squirted at 30 miles per hour, at a rate of 36,000 drops per second, through a nozzle one third the size of a human hair. After all that it must dry almost instantly on the paper.” They also argue that printers have become more efficient and use less ink to print, while third-party cartridges are less reliable. Companies that use microchips in their ink cartridges argue that only the microchip has the ability to enforce an expiration date, preventing consumers from using old ink cartridges. There’s something to all these arguments, sure — but they don’t seem to justify the sky-high cost of printer ink or the restriction on using third-party or refilled cartridges. Saving Money on Printing Ultimately, the price of something is what people are willing to pay and printer companies have found that most consumers are willing to pay this much for ink cartridge replacements. Try not to fall for it: Don’t buy the cheapest inkjet printer. Consider your needs when buying a printer and do some research. You’ll save more money in the long run. Consider these basic tips to save money on printing: Buy Refilled Cartridges: Refilled cartridges from third parties are generally much cheaper. Printer companies warn us away from these, but they often work very well. Refill Your Own Cartridges: You can get do-it-yourself kits for refilling your own printer ink cartridges, but this can be messy. Your printer may refuse to accept a refilled cartridge if the cartridge contains a microchip. Switch to a Laser Printer: Laser printers use toner, not ink cartridges. If you print a lot of black and white documents, a laser printer can be cheaper. Buy XL Cartridges: If you are buying official printer ink cartridges, spend more money each time. The cheapest ink cartridges won’t contain much ink at all, while larger “XL” ink cartridges will contain much more ink for only a bit more money. It’s often cheaper to buy in bulk. Avoid Printers With Tri-Color Ink Cartridges: If you’re printing color documents, you’ll want to get a printer that uses separate ink cartridges for all its colors. For example, let’s say your printer has a “Color” cartridge that contains blue, green, and red ink. If you print a lot of blue documents and use up all your blue ink, the Color cartridge will refuse to function — now all you can do is throw away your cartridge and buy a new one, even if the green and red ink chambers are full. If you had a printer with separate color cartridges, you’d just have to replace the blue cartridge. If you’ll be buying official ink cartridges, be sure to compare the cost of cartridges when buying a printer. The cheapest printer may be more expensive in the long run. Of course, you’ll save the most money if you stop printing entirely and go paperless, keeping digital copies of your documents instead of paper ones. Image Credit: Cliva Darra on Flickr     

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  • HTML5 and CSS3 Editing in Windows Live Writer

    - by Rick Strahl
    Windows Live Writer is a wonderful tool for editing blog posts and getting them posted to your blog. What makes it nice is that it has a small set of useful features, plus a simple plug-in model that has spawned many useful add-ins. Small tool with a reasonably decent plug-in model to extend equals a great solution to a simple problem. If you're running Windows, have a blog and aren’t using Live Writer you’re probably doing it wrong…One of Live Writer’s nice features is that it can download your blog’s CSS for preview and edit displays. It lets you edit your content inside of the context of that CSS using the WYSIWYG editor, so your content actually looks very close to what you’ll see on your blog while you’re editing your post. Unfortunately Live Writer renders the HTML content in the Web Browser Control’s  default IE 7 rendering mode. Yeah you read that right: IE 7 is the default for the Web Browser control and most applications that use it, are stuck in this modus unless the application explicitly overrides this default. The Web Browser control does not use the version of Internet Explorer installed on the system (IE 10 on my Win8 machine) but uses IE 7 mode for ‘compatibility’ for old applications.If you are importing your blog’s CSS that may suck if you’re using rich HTML 5 and CSS 3 formatting. Hack the Registry to get Live Writer to render using IE 9 or 10In order to get Live Writer (or any other application that uses the Web Browser Control for that matter) to render you can apply a registry hack that overrides the Web Browser Control engine usage for a specific application. I wrote about this in detail in a previous blog post a couple of years back.Here’s how you can set up Windows Live Writer to render your CSS 3 by making a change in your registry:The above is for setup on a 64 bit machine, where I configure Live Writer which is a 32 bit application for using IE 10 rendering. The keys set are as follows:32bit Configuration on 64 bit machine:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATIONKey: WindowsLiveWriter.exeValue: 9000 or 10000  (IE 9 or 10 respectively) (DWORD value)On a 32 bit only machine: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATIONKey: WindowsLiveWriter.exeValue: 9000 or 10000  (IE 9 or 10 respectively) (DWORD value)Use decimal values of 9000, 10000 or 11000 to specify specific versions of Internet Explorer. This is a minor tweak, but it’s nice to actually see my blog posts now with the proper CSS formatting intact. Notice the rounded borders and shadow on the code blocks as well as the overflow-x and scrollbars that show up. In this particular case I can see what the code blocks actually look like in a specific resolution – much better than in the old plain view which just chopped things off at the end of the window frame. There are a few other elements that now show properly in the editor as well including block quotes and note boxes that I occasionally use. It’s minor stuff, but it makes the editing experience better yet and closer to the final things so there are less republish operations than I previously had. Sweet!Note that this approach of putting an IE version override into the registry works with most applications that use the Web Browser control. If you are using the Web Browser control in your own applications, it’s a good idea to switch the browser to a more recent version so you can take advantage of HTML 5 and CSS 3 in your browser displayed content by automatically setting this flag in the registry or as part of the application’s startup routine if not dedicated setup tool is used. At the very least you might set it to 9000 (IE 9) which supports most of the basic CSS3 features and is a decent baseline that works for most Windows 7 and 8 machines. If running pre-IE9, the browser will fall back to IE7 rendering and look bad but at least more recent browsers will see an improved experience.I’m surprised that there aren’t more vendors and third party apps using this feature. You can see in my first screen shot that there are only very few entries in the registry key group on my machine – any other apps use the Web Browser control are using IE7. Go figure. Certainly Windows Live Writer should be writing this key into the registry automatically as part of installation to support this functionality out of the box, but alas since it does not, this registry hack lets you get your way anyway…Resources.reg Files to register Live Write Browser Emulation (set for IE9)Specifying Internet Explorer Version for ApplicationsSnagIt LiveWriter Plug-inDownload Windows Live WriterDownload Windows Live Writer with Chocolatey© Rick Strahl, West Wind Technologies, 2005-2013Posted in Live Writer  Windows   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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  • Chart Control in ASP.Net 4 – Second Part

    - by sreejukg
      Couple of weeks before, I have written an introduction about the chart control available in .Net framework. In that article, I explained the basic usage of the chart control with a simple example. You can read that article from the url http://weblogs.asp.net/sreejukg/archive/2010/12/31/getting-started-with-chart-control-in-asp-net-4-0.aspx. In this article I am going to demonstrate how one can generate various types of charts that can be generated easily using the ASP.Net chart control. Let us recollect the data sample we were working in the previous sample. The following is the data I used in the previous article. id SaleAmount SalesPerson SaleType SaleDate CompletionStatus (%) 1 1000 Jack Development 2010-01-01 100 2 300 Mills Consultancy 2010-04-14 90 3 4000 Mills Development 2010-05-15 80 4 2500 Mike eMarketting 2010-06-15 40 5 1080 Jack Development 2010-07-15 30 6 6500 Mills Consultancy 2010-08-24 65 In this article I am going to demonstrate various graphical reports generated from this data with the help of chart control. The following are the reports I am going to generate 1. Representation of share of Sales by each Sales person. 2. Representation of share of sales data according to sale type 3. Representation of sales progress over time period I am going to demonstrate how to bind the chart control programmatically. In order to facilitate this, I created an aspx page named “SalesAnalysis.Aspx” to my project. In the page I added the following controls 1. Dropdownlist control – with id ddlAnalysisType, user will use this to choose the type of chart they want to see. 2. A Button control – with id btnSubmit , by clicking this button, the chart based on the dropdownlist selection will be shown to the user 3. A label Control – with id lblMessage, to display the message to the user, initially this will ask the user to select an option and click on the button. 4. Chart control – with id chrtAnalysis, by default, I set visible = false so that during the page load the chart will be hidden to the users. The following is the initial output of the page. Generating chart for salesperson share Now from Visual Studio, I have double clicked on the button; it created the event handler btnSubmit_Click. In the button Submit event handler, I am using a switch case to execute the corresponding SQL statement and bind it to the chart control. The below is the code for generating the sales person share chart using a pie chart. The above code produces the following output The steps for creating the above chart can be summarized as follows. You specify a chart area, then a series and bind the chart to some x and y values. That is it. If you want to control the chart size and position, you can set the properties for the ChartArea.Position element. For e.g. in the previous code, after instantiating the chart area, setting the below code will give you a bigger pie chart. c.Position.Width = 100; c.Position.Height = 100; The width and height values are in percentage. In this case the chart will be generated by utilizing all the width and height of the chart object. See the output updated with the width and height set to 100% each. Generate Chart for sales type share Now for generating the chart according to the sales type, you just need to change the SQL query and x and y values of the chart. The Sql query used is “SELECT SUM(saleAmount) amount, SaleType from SalesData group by SaleType” and the X-Value is amount and Y-Values is SaleType. s.XValueMember = "SaleType"; s.YValueMembers = "amount"; After modifying the above code with these, the following output is generated. Generate Chart for sales progress over time period For generating the progress of sale chart against sales amount / period, line chart is the ideal tool. In order to facilitate the line chart, you can use Chart Type as System.Web.UI.DataVisualization.Charting.SeriesChartType.Line. Also we need to retrieve the amount and sales date from the data source. I have used the following query to facilitate this. “SELECT SaleAmount, SaleDate FROM SalesData” The output for the line chart is as follows Now you have seen how easily you can build various types of charts. Chart control is an excellent one that helps you to bring business intelligence to your applications. What I demonstrated in only a small part of what you can do with the chart control. Refer http://msdn.microsoft.com/en-us/library/dd456632.aspx for further reading. If you want to get the project files in zip format, post your email below. Hope you enjoyed reading this article.

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  • Dynamic Data Connections

    - by Tim Dexter
    I have had a long running email thread running between Dan and David over at Valspar and myself. They have built some impressive connectivity between their in house apps and BIP using web services. The crux of their problem has been that they have multiple databases that need the same report executed against them. Not such an unusual request as I have spoken to two customers in the last month with the same situation. Of course, you could create a report against each data connection and just run or call the appropriate report. Not too bad if you have two or three data connections but more than that and it becomes a maintenance nightmare having to update queries or layouts. Ideally you want to have just a single report definition on the BIP server and to dynamically set the connection to be used at runtime based on the user or system that the user is in. A quick bit of digging and help from Shinji on the development team and I had an answer. Rather embarassingly, the solution has been around since the Oct 2010 rollup patch last year. Still, I grabbed the latest Jan 2011 patch - check out Note 797057.1 for the latest available patches. Once installed, I used the best web service testing tool I have yet to come across - SoapUI. Just point it at the WSDL and you can check out the available services and their parameters and then test them too. The XML packet has a new dynamic data source entry. You can set you own custom JDBC connection or just specify an existing data source name thats defined on the server. <pub:runReport> <pub:reportRequest> <pub:attributeFormat>xml</pub:attributeFormat> <pub:attributeTemplate>0</pub:attributeTemplate> <pub:byPassCache>true</pub:byPassCache> <pub:dynamicDataSource> <pub:JDBCDataSource> <pub:JDBCDriverClass></pub:JDBCDriverClass> <pub:JDBCDriverType></pub:JDBCDriverType> <pub:JDBCPassword></pub:JDBCPassword> <pub:JDBCURL></pub:JDBCURL> <pub:JDBCUserName></pub:JDBCUserName> <pub:dataSourceName>Conn1</pub:dataSourceName> </pub:JDBCDataSource> </pub:dynamicDataSource> <pub:reportAbsolutePath>/Test/Employee Report/Employee Report.xdo</pub:reportAbsolutePath> </pub:reportRequest> <pub:userID>Administrator</pub:userID> <pub:password>Administrator</pub:password> </pub:runReport> So I have Conn1 and Conn2 defined that are connections to different databases. I can just flip the name, make the WS call and get the appropriate dataset in my report. Just as an example, here's my web service call java code. Just a case of bringing in the BIP java libs to my java project. publicReportServiceService = new PublicReportServiceService(); PublicReportService publicReportService = publicReportServiceService.getPublicReportService_v11(); String userID = "Administrator"; String password = "Administrator"; ReportRequest rr = new ReportRequest(); rr.setAttributeFormat("xml"); rr.setAttributeTemplate("1"); rr.setByPassCache(true); rr.setReportAbsolutePath("/Test/Employee Report/Employee Report.xdo"); rr.setReportOutputPath("c:\\temp\\output.xml"); BIPDataSource bipds = new BIPDataSource(); JDBCDataSource jds = new JDBCDataSource(); jds.setDataSourceName("Conn1"); bipds.setJDBCDataSource(jds); rr.setDynamicDataSource(bipds); try { publicReportService.runReport(rr, userID, password); } catch (InvalidParametersException e) { e.printStackTrace(); } catch (AccessDeniedException e) { e.printStackTrace(); } catch (OperationFailedException e) { e.printStackTrace(); } } Note, Im no java whiz kid or whizzy old bloke, at least not unless Ive had a coffee. JDeveloper has a nice feature where you point it at the WSDL and it creates everything to support your calling code for you. Couple of things to remember: 1. When you call the service, remember to set the bypass the cache option. Forget it and much scratching of your head and taking my name in vain will ensue. 2. My demo actually hit the same database but used two users, one accessed the base tables another views with the same name. For far too long I thought the connection swapping was not working. I was getting the same results for both users until I realized I was specifying the schema name for the table/view in my query e.g. select * from EMP.EMPLOYEES. So remember to have a generic query that will depend entirely on the connection. Its a neat feature if you want to be able to switch connections and only define a single report and call it remotely. Now if you want the connection to be set dynamically based on the user and the report run via the user interface, thats going to be more tricky ... need to think about that one!

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  • A Graduate&rsquo;s Journey at Oracle &ndash; Bhaskar Ghosh From Oracle India

    - by david.talamelli
    I am Bhaskar Ghosh, and I work as an Applications Engineer with Oracle. Well, it was three years ago when my journey with one of the largest software companies started. It was a fine day and a decisive moment, when I was placed in Oracle as a campus recruit from College of Engineering Guindy, Anna University, Chennai! I always thought of looking back, the time that helped me learn beyond my boundaries, think broader and ahead, and grow – technically, professionally and personally. Hmmn! Let me recall the eventful moments once again. My first day as an intern at Oracle started in late 2007. I met one of the Oracle Managers at the Oracle Campus in Hyderabad and on the same day I also met another Oracle employee who was to later to become my first manager. I was charged and thrilled with the environment and the wonderful people around me! I was joined by two other interns, who also had a Masters in Computer Applications. We formed a very friendly group with all the interns and the new hires, and shared our excitement and learning. Myself and one of the other Graduates started working on a very interesting project on Semantic technology. We finally had our names added as co-developers for this very project. This phase of five months was the time and we learnt tremendously and worked very hard, partly because we had to travel back and forth to our colleges to submit reports and present for the Masters in Computer Applications final year project reviews. After completing my MCA, I joined as a full-time employee in 2008. During the next year, we worked on interesting and bleeding edge technologies - OWL, RDF, SPARQL, Visualization, J2EE, Social Web features, Semantic Web technologies, Web Services and many more! We developed cool, rich internet and desktop applications. Little did I know at that time, that this learning would help me tremendously for my the next project in Oracle. The following year saw me being assigned a role in a different project that my other team members were working on for the last two years. It took me two months to understand and get into a flow with this new task. I was fortunate that this phase helped me enhance my inter-personal and communication skills, as much as it helped me grow professionally with better ability to tackle multiple priorities and switch between tasks based on the team’s requirements. I was made the POC for all communications with our team and other product teams. I personally feel that this time enhanced me tremendously in technologies like Oracle Forms, J2EE, and Java and Web Services. The last six months, saw myself becoming an Institute of Electrical and Electronics Engineer member, and continuing my higher education International Institute of Information Technology, Hyderabad. Oracle supports its employees becoming members of professional bodies, and higher studies are supported by management, I think it is tremendously helpful in the professional and technical growth of the employees. Last three months, I have been working on great and useful enhancements to our product. Ah beautiful! All these years, there have been other moments and events of fun that are too worth mentioning. Clubs and groups at Oracle such as Employee Club, Oracle Volunteers, Football Club, etc. have always kept on organizing numerous events and competitions, full of fun and entertainment. I really enjoyed participating, even if it was small, in the intra-Oracle football tourney, Oracle Volunteer Days, OraFora, OraOvations, and a few more. Those ‘Seasons of Sharing’, those ‘Blood Donation camps’, those ‘Diwali and Christmas gifts and events’, those ‘fun events at the annual function called OraOvations’, those ‘books and cycle stalls’, and those so many other things… It only fills my mind with pleasure. The last three years have been very eventful:they have been full of learning and growth, and under the very able and encouraging guidance of my manager. I have got the opportunity to know about and/or interact with many wonderful personalities, and learn from them, here at Oracle. The environment, the people, and the fellow developers have been so friendly, and always ever ready to help, when we were in doubt.. I really love the big office space, and the flexible timings, and the caring people around. I look forward to a beautiful, learning and motivating journey with Oracle.

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  • HTG Explains: Are You Using IPv6 Yet? Should You Even Care?

    - by Chris Hoffman
    IPv6 is extremely important for the long-term health of the Internet. But is your Internet service provider providing IPv6 connectivity yet? Does your home network support it? Should you even care if you’re using IPv6 yet? Switching from IPv4 to IPv6 will give the Internet a much larger pool of IP addresses. It should also allow every device to have its own public IP address, rather than be hidden behind a NAT router. IPv6 is Important Long-Term IPv6 is very important for the long-term health of the Internet. There are only about 3.7 billion public IPv4 addresses. This may sound like a lot, but it isn’t even one IP address for each person on the planet. Considering people have more and more Internet-connected devices — everything from light bulbs to thermostats are starting to become network-connected — the lack of IP addresses is already proving to be a serious problem. This may not affect those of us in well-off developed countries just yet, but developing countries are already running out of IPv4 addresses. So, if you work at an Internet service provider, manage Internet-connected servers, or develop software or hardware — yes, you should care about IPv6! You should be deploying it and ensuring your software and hardware works properly with it. It’s important to prepare for the future before the current IPv4 situation becomes completely unworkable. But, if you’re just typical user or even a typical geek with a home Internet connection and a home network, should you really care about your home network just yet? Probably not. What You Need to Use IPv6 To use IPv6, you’ll need three things: An IPv6-Compatible Operating System: Your operating system’s software must be capable of using IPv6. All modern desktop operating systems should be compatible — Windows Vista and newer versions of Windows, as well as modern versions of Mac OS X and Linux. Windows XP doesn’t have IPv6 support installed by default, but you shouldn’t be using Windows XP anymore, anyway. A Router With IPv6 Support: Many — maybe even most — consumer routers in the wild don’t support IPv6. Check your router’s specifications details to see if it supports IPv6 if you’re curious. If you’re going to buy a new router, you’ll probably want to get one with IPv6 support to future-proof yourself. If you don’t have an IPv6-enabled router yet, you don’t need to buy a new one just to get it. An ISP With IPv6 Enabled:  Your Internet service provider must also have IPv6 set up on their end. Even if you have modern software and hardware on your end, your ISP has to provide an IPv6 connection for you to use it. IPv6 is rolling out steadily, but slowly — there’s a good chance your ISP hasn’t enabled it for you yet. How to Tell If You’re Using IPv6 The easiest way to tell if you have IPv6 connectivity is to visit a website like testmyipv6.com. This website allows you to connect to it in different ways — click the links near the top to see if you can connect to the website via different types of connections. If you can’t connect via IPv6, it’s either because your operating system is too old (unlikely), your router doesn’t support IPv6 (very possible), or because your ISP hasn’t enabled it for you yet (very likely). Now What? If you can connect to the test website above via IPv6, congratulations! Everything is working as it should. Your ISP is doing a good job of rolling out IPv6 rather than dragging its feet. There’s a good chance you won’t have IPv6 working properly, however. So what should you do about this — should you head to Amazon and buy a new IPv6-enabled router or switch to an ISP that offers IPv6? Should you use a “tunnel broker,” as the test site recommends, to tunnel into IPv6 via your IPv4 connection? Well, probably not. Typical users shouldn’t have to worry about this yet. Connecting to the Internet via IPv6 shouldn’t be perceptibly faster, for example. It’s important for operating system vendors, hardware companies, and Internet service providers to prepare for the future and get IPv6 working, but you don’t need to worry about this on your home network. IPv6 is all about future-proofing. You shouldn’t be racing to implement this at home yet or worrying about it too much — but, when you need to buy a new router, try to buy one that supports IPv6. Image Credit: Adobe of Chaos on Flickr, hisperati on Flickr, Vox Efx on Flickr     

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  • Adding UCM as a search source in Windows Explorer

    - by kyle.hatlestad
    A customer recently pointed out to me that Windows 7 supports federated search within Windows Explorer. This means you can perform searches to external sources such as Google, Flickr, YouTube, etc right from within Explorer. While we do have the Desktop Integration Suite which offers searching within Explorer, I thought it would be interesting to look into this method which would not require any client software to implement. Basically, federated searching hooks up in Windows Explorer through the OpenSearch protocol. A Search Connector Descriptor file is run and it installs the search provider. The file is a .osdx file which is an OpenSearch Description document. It describes the search provider you are hooking up to along with the URL for the query. If those results can come back as an RSS or ATOM feed, then you're all set. So the first step is to install the RSS Feeds component from the UCM Samples page on OTN. If you're on 11g, I've found the RSS Feeds works just fine on that version too. Next, you want to perform a Quick Search with a particular search term and then copy the RSS link address for that search result. Here is what an example URL might looks like: http://server:16200/cs/idcplg?IdcService=GET_SCS_FEED&feedName=search_results&QueryText=%28+%3cqsch%3eoracle%3c%2fqsch %3e+%29&SortField=dInDate&SortOrder=Desc&ResultCount=20&SearchQueryFormat= Universal&SearchProviders=server& Now you want to create a new text file and start out with this information: <?xml version="1.0" encoding="UTF-8"?><OpenSearchDescription xmlns:ms-ose="http://schemas.microsoft.com/opensearchext/2009/"> <ShortName></ShortName> <Description></Description> <Url type="application/rss+xml" template=""/> <Url type="text/html" template=""/> </OpenSearchDescription> Enter a ShortName and Description. The ShortName will be the value used when displaying the search provider in Explorer. In the template attribute for the first Url element, enter the URL copied previously. You will then need to convert the ampersand symbols to '&' to make them XML compliant. Finally, you'll want to switch out the search term with '{searchTerms}'. For the second Url element, you can do the same thing except you want to copy the UCM search results URL from the page of results. That URL will look something like: http://server:16200/cs/idcplg?IdcService=GET_SEARCH_RESULTS&SortField=dInDate&SortOrder=Desc&ResultCount=20&QueryText=%3Cqsch%3Eoracle%3C%2Fqsch%3E&listTemplateId= &ftx=1&SearchQueryFormat=Universal&TargetedQuickSearchSelection= &MiniSearchText=oracle Again, convert the ampersand symbols and replace the search term with '{searchTerms}'. When complete, save the file with the .osdx extension. The completed file should look like: <?xml version="1.0" encoding="UTF-8"?> <OpenSearchDescription xmlns="http://a9.com/-/spec/opensearch/1.1/" xmlns:ms-ose="http://schemas.microsoft.com/opensearchext/2009/"> <ShortName>Universal Content Management</ShortName> <Description>OpenSearch for UCM via Windows 7 Search Federation.</Description> <Url type="application/rss+xml" template="http://server:16200/cs/idcplg?IdcService=GET_SCS_FEED&amp;feedName=search_results&amp;QueryText=%28+%3Cqsch%3E{searchTerms}%3C%2fqsch%3E+%29&amp;SortField=dInDate&amp;SortOrder=Desc&amp;ResultCount=200&amp;SearchQueryFormat=Universal"/> <Url type="text/html" template="http://server:16200/cs/idcplg?IdcService=GET_SEARCH_RESULTS&amp;SortField=dInDate&amp;SortOrder=Desc&amp;ResultCount=20&amp;QueryText=%3Cqsch%3E{searchTerms}%3C%2Fqsch%3E&amp;listTemplateId=&amp;ftx=1&amp;SearchQueryFormat=Universal&amp;TargetedQuickSearchSelection=&amp;MiniSearchText={searchTerms}"/> </OpenSearchDescription> After you save the file, simply double-click it to create the provider. It will ask if you want to add the search connector to Windows. Click Add and it will add it to the Searches folder in your user folder as well as your Favorites. Now just click on the search icon and in the upper right search box, enter your term. As you are typing, it begins executing searches and the results will come back in Explorer. Now when you double-click on an item, it will try and download the web viewable for viewing. You also have the ability to save the search, just as you would in UCM. And there is a link to Search On Website which will launch your browser and go directly to the search results page there. And with some tweaks to the RSS component, you can make the results a bit more interesting. It supports the Media RSS standard, so you can pass along the thumbnail of the documents in the results. To enable this, edit the rss_resources.htm file in the RSS Feeds component. In the std_rss_feed_begin resource include, add the namespace 'xmlns:media="http://search.yahoo.com/mrss/' to the rss definition: <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:media="http://search.yahoo.com/mrss/"> Next, in the rss_channel_item_with_thumb include, below the closing image element, add this element: </images> <media:thumbnail url="<$if strIndexOf(thumbnailUrl, "@t") > 0 or strIndexOf(thumbnailUrl, "@g") > 0 or strIndexOf(thumbnailUrl, "@p") > 0$><$rssHttpHost$><$thumbnailUrl$><$elseif dGif$><$HttpWebRoot$>images/docgifs/<$dGif$><$endif$>" /> <description> This and lots of other tweaks can be done to the RSS component to help extend it for optimum use in Explorer. Hopefully this can get you started. *Note: This post also applies to Universal Records Management (URM).

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  • Recent Innovations to ILOM

    - by B.Koch
    by Josh Rosen If you are wondering how Oracle can make some of the most advanced, reliable, and fault tolerant servers on the market, look no further than Oracle Integrated Lights Out Manager or ILOM.  We build ILOM into every server we create, from Oracle x86 Systems such as X3-2 to the SPARC T-Series family. Oracle ILOM is an embedded service processor, but it's really more than that.  It's a computer within a computer.  It's smart, it's tightly integrated into all aspects of the server's operation, and it's a big reason why Oracle servers are used for some of the most mission-critical workloads out there. To understand the value of ILOM, there is no better place to start than its fault management capability.  We have taken the sophisticated fault management architecture from Solaris, developed and refined over a decade, and built it into each and every ILOM. ILOM detects a potential issue at its earliest stage, watching low-level sensors.   If the root cause of a problem is not clear from a single error reading, ILOM will look for other clues and combine multiple pieces of information to correctly identify a failing component. ILOM provides peace of mind. We tailor our fault management for each new server platform that we produce.  You can rest assured that it's always actively keeping the server healthy.  And if there is a problem, you can be confident it will let you know by sending you a notification by e-mail or trap. We also heard IT managers tell us they needed a Ph.D. in computer engineering to manage today's servers. It doesn't have to be that way.  Thanks to the latest innovations to Oracle ILOM, we present hardware inventory and status in way that makes sense – to anyone.  Green means everything is healthy and red means something is wrong.  When a component needs to be replaced a clear message indicates where the problem is and points you at a knowledge article about that problem.  It's that simple. Simpler management and simple interfaces mean reduced complexity and lower costs to manage.  And we know that's really important. ILOM does all this while also providing advanced service processor features you depend on for managing enterprise class systems.  You can remotely control the server power, interact with a virtual video console for the server, and mount media on the server remotely.  There is no need to spend money on a KVM switch to get this functionality. And when people hear how advanced ILOM is, they can't believe ILOM is free.  All features are enabled and included with each Oracle server that you buy.  There are no advanced licenses you need to purchase or features to unlock. Configuring ILOM has also never been easier.  It is now possible to configure almost all aspects of the server directly from ILOM.  This includes changing BIOS settings, persistently modifying boot order, and optimizing power settings -- all directly from ILOM. But Oracle's innovation does not stop with ILOM.  Oracle has engineered Oracle Enterprise Manager Ops Center to integrate directly with ILOM, providing centralized management across all of our servers. Ops Center will discover each of your Oracle servers over the network by searching for ILOMs.  When it finds one, it knows how to communicate with ILOM to monitoring and configure that server from application to disk. Since every server that Oracle produces, from x86 Systems to SPARC T-Series up and down the line, comes with Oracle ILOM, you can manage all Oracle servers in the same way.  And while all of our servers may have different components on the inside, each with their specialized functions, the way you integrate them and the way you monitor and manage them is exactly the same. Oracle ILOM is state-of-art.  If you are looking for a server that make systems management simple and is easy to integrate and maintain, check out the latest advances to Oracle ILOM. Josh Rosen is a Principal Product Manager at Oracle and previously spent more than a decade as a developer and architect of system management software. Josh has worked on system management for many of Oracle's hardware products ranging from the earliest blade systems to the latest Oracle x86 servers.

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  • Spolskism or Twitterism: A Doctor writes...

    - by Phil Factor
    "I never realized I had a problem. I just 'twittered' because it was a social thing to do. All my mates were doing it. It made me feel good to have 'followers'; it bolstered my self-esteem. Of course, you don't think of the long-term effects on your work and on the way you think. There's no denying that it impairs your judgment…" Yes, this story is typical. Hundreds of people are waking up to the long term effects of twittering, and seeking help. Dave, who wishes to remain anonymous, told our reporter… "I started using Twitter at work. Just a few minutes now and then, throughout the day. A lot of my colleagues were doing it and I thought 'Well, that's cool; it must be part of what I should be doing at work'. Soon, I was avidly reading every twitter that came my way, and counting the minutes between my own twitters. I tried to kid myself that it was all about professional development and getting other people to help you with work-related problems, but in truth I had become addicted to the buzz of the social network. The worse thing was that it made me seem busy even when I was really just frittering my time away. Inevitably, I started to get behind with my real work." Experts have identified the syndrome and given it a name: 'Twitterism', sometimes referred to as 'Spolskism', after the person who first drew attention to the pernicious damage to well-being that the practice caused, and who had the courage to take the pledge of rejecting it. According to one expert… "The occasional Twitter does little harm to the participant, and can be an adaptive way of dealing with stress. Unfortunately, it rarely stops there. The addictive qualities of the practice have put a strain on the caring professions who are faced with a flood of people making that first bold step to seeking help". Dave is one of those now seeking help for his addiction… "I had lost touch with reality. Even though I twittered my work colleagues constantly, I found I actually spoke to them less and less. Even when out socializing, I would frequently disengage from the conversation, in order to twitter. I stopped blogging. I stopped responding to emails; the only way to reach me was through the world of Twitter. Unfortunately, my denial about the harm that twittering was doing to me, my friends, and my work-colleagues was so strong that I truly couldn't see that I had a problem." Like other addictions, the help and support of others who are 'taking the cure' is important. There is a common bond between those who have 'been through hell and back' and are once more able to experience the joys of actually conversing and socializing, rather than the false comfort of solitary 'twittering'. Complete abstinence is essential to the cure. Most of those who risk even an occasional twitter face a headlong slide back into 'binge' twittering. Tom, another twitterer who has managed to kick the habit explains… "My twittering addiction now seems more like a bad dream. You get to work, and switch on the PC. You say to yourself, just open up the browser, just for a minute, just to see what people are saying on Twitter. The next thing you know, half the day has gone by. The worst thing is that when you're addicted, you get good at covering up the habit; I spent so much time looking at the screen and typing on the keyboard, people just assumed I was working hard.I know that I must never forget what it was like then, and what it's like now that I've kicked the habit. I now have more time for productive work and a real social life." Like many addictions, Spolskism has its most detrimental effects on family, friends and workmates, rather than the addict. So often nowadays, we hear the sad stories of Twitter-Widows; tales of long lonely evenings spent whilst their partners are engrossed in their twittering into their 'mobiles' or indulging in their solitary spolskistic habits in privacy, under cover of 'having to do work at home'. Workmates suffer too, when the addicts even take their laptops or mobiles into meetings in order to 'twitter' with their fellow obsessives, even stooping to complain to their followers how boring the meeting is. No; The best advice is to leave twittering to the birds. You know it makes sense.

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  • Recover that Photo, Picture or File You Deleted Accidentally

    - by The Geek
    Have you ever accidentally deleted a photo on your camera, computer, USB drive, or anywhere else? What you might not know is that you can usually restore those pictures—even from your camera’s memory stick. Windows tries to prevent you from making a big mistake by providing the Recycle Bin, where deleted files hang around for a while—but unfortunately it doesn’t work for external USB drives, USB flash drives, memory sticks, or mapped drives. The great news is that this technique also works if you accidentally deleted the photo… from the camera itself. That’s what happened to me, and prompted writing this article. Restore that File or Photo using Recuva The first piece of software that you’ll want to try is called Recuva, and it’s extremely easy to use—just make sure when you are installing it, that you don’t accidentally install that stupid Yahoo! toolbar that nobody wants. Now that you’ve installed the software, and avoided an awful toolbar installation, launch the Recuva wizard and let’s start through the process of recovering those pictures you shouldn’t have deleted. The first step on the wizard page will let you tell Recuva to only search for a specific type of file, which can save a lot of time while searching, and make it easier to find what you are looking for. Next you’ll need to specify where the file was, which will obviously be up to wherever you deleted it from. Since I deleted mine from my camera’s SD card, that’s where I’m looking for it. The next page will ask you whether you want to do a Deep Scan. My recommendation is to not select this for the first scan, because usually the quick scan can find it. You can always go back and run a deep scan a second time. And now, you’ll see all of the pictures deleted from your drive, memory stick, SD card, or wherever you searched. Looks like what happened in Vegas didn’t stay in Vegas after all… If there are a really large number of results, and you know exactly when the file was created or modified, you can switch to the advanced view, where you can sort by the last modified time. This can help speed up the process quite a bit, so you don’t have to look through quite as many files. At this point, you can right-click on any filename, and choose to Recover it, and then save the files elsewhere on your drive. Awesome! Restore that File or Photo using DiskDigger If you don’t have any luck with Recuva, you can always try out DiskDigger, another excellent piece of software. I’ve tested both of these applications very thoroughly, and found that neither of them will always find the same files, so it’s best to have both of them in your toolkit. Note that DiskDigger doesn’t require installation, making it a really great tool to throw on your PC repair Flash drive. Start off by choosing the drive you want to recover from…   Now you can choose whether to do a deep scan, or a really deep scan. Just like with Recuva, you’ll probably want to select the first one first. I’ve also had much better luck with the regular scan, rather than the “dig deeper” one. If you do choose the “dig deeper” one, you’ll be able to select exactly which types of files you are looking for, though again, you should use the regular scan first. Once you’ve come up with the results, you can click on the items on the left-hand side, and see a preview on the right.  You can select one or more files, and choose to restore them. It’s pretty simple! Download DiskDigger from dmitrybrant.com Download Recuva from piriform.com Good luck recovering your deleted files! And keep in mind, DiskDigger is a totally free donationware software from a single, helpful guy… so if his software helps you recover a photo you never thought you’d see again, you might want to think about throwing him a dollar or two. Similar Articles Productive Geek Tips Stupid Geek Tricks: Undo an Accidental Move or Delete With a Keyboard ShortcutRestore Accidentally Deleted Files with RecuvaCustomize Your Welcome Picture Choices in Windows VistaAutomatically Resize Picture Attachments in Outlook 2007Resize Your Photos with Easy Thumbnails TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Icelandic Volcano Webcams Open Multiple Links At One Go NachoFoto Searches Images in Real-time Office 2010 Product Guides Google Maps Place marks – Pizza, Guns or Strip Clubs Monitor Applications With Kiwi

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  • Help Prevent Carpal Tunnel Problems with Workrave

    - by Matthew Guay
    Whether for work or leisure, many of us spend entirely too much time on the computer everyday.  This puts us at risk of having or aggravating Carpal Tunnel problems, but thanks to Workrave you can help to divert these problems. Workrave helps Carpal Tunnel problems by reminding you to get away from your computer periodically.  Breaking up your computer time with movement can help alleviate many computer and office related health problems.  Workrave helps by reminding you to take short pauses after several minutes of computer use, and longer breaks after continued use.  You can also use it to keep from using the computer for too much You time in a day.  Since you can change the settings to suit you, this can be a great way to make sure you’re getting the breaks you need. Install Workrave on Windows If you’re using Workrave on Windows, download (link below) and install it with the default settings. One installation setting you may wish to change is the startup.  By default Workrave will run automatically when you start your computer; if you don’t want this, you can simply uncheck the box and proceed with the installation. Once setup is finished, you can run Workrave directly from the installer. Or you can open it from your start menu by entering “workrave” in the search box. Install Workrave in Ubuntu If you wish to use it in Ubuntu, you can install it directly from the Ubuntu Software Center.  Click the Applications menu, and select Ubuntu Software Center. Enter “workrave” into the search box in the top right corner of the Software Center, and it will automatically find it.  Click the arrow to proceed to Workrave’s page. This will give you information about Workrave; simply click Install to install Workrave on your system. Enter your password when prompted. Workrave will automatically download and install.   When finished, you can find Workrave in your Applications menu under Universal Access. Using Workrave Workrave by default shows a small counter on your desktop, showing the length of time until your next Micro break (30 second break), Rest break (10 minute break), and max amount of computer usage for the day. When it’s time for a micro break, Workrave will popup a reminder on your desktop. If you continue working, it will disappear at the end of the timer.  If you stop, it will start a micro-break which will freeze most on-screen activities until the timer is over.  You can click Skip or Postpone if you do not want to take a break right then. After an hour of work, Workrave will give you a 10 minute rest break.  During this it will show you some exercises that can help eliminate eyestrain, muscle tension, and other problems from prolonged computer usage.  You can click through the exercises, or can skip or postpone the break if you wish.   Preferences You can change your Workrave preferences by right-clicking on its icon in your system tray and selecting Preferences. Here you can customize the time between your breaks, and the length of your breaks.  You can also change your daily computer usage limit, and can even turn off the postpone and skip buttons on notifications if you want to make sure you follow Workrave and take your rests! From the context menu, you can also choose Statistics.  This gives you an overview of how many breaks, prompts, and more were shown on a given day.  It also shows a total Overdue time, which is the total length of the breaks you skipped or postponed.  You can view your Workrave history as well by simply selecting a date on the calendar.   Additionally, the Activity tab in the Statics pane shows more info about your computer usage, including total mouse movement, mouse button clicks, and keystrokes. Conclusion Whether you’re suffering with Carpal Tunnel or trying to prevent it, Workrave is a great solution to help remind you to get away from your computer periodically and rest.  Of course, since you can simply postpone or skip the prompts, you’ve still got to make an effort to help your own health.  But it does give you a great way to remind yourself to get away from the computer, and especially for geeks, this may be something that we really need! Download Workrave Similar Articles Productive Geek Tips Switch to the Dvorak Keyboard Layout in XPAccess Your MySQL Server Remotely Over SSHHow to Secure Gaim Instant Messenger traffic at Work with SecureCRT and SSHConnect to VMware Server Console Over SSHDisclaimers TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional StockFox puts a Lightweight Stock Ticker in your Statusbar Explore Google Public Data Visually The Ultimate Excel Cheatsheet Convert the Quick Launch Bar into a Super Application Launcher Automate Tasks in Linux with Crontab Discover New Bundled Feeds in Google Reader

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  • Use Drive Mirroring for Instant Backup in Windows 7

    - by Trevor Bekolay
    Even with the best backup solution, a hard drive crash means you’ll lose a few hours of work. By enabling drive mirroring in Windows 7, you’ll always have an up-to-date copy of your data. Windows 7’s mirroring – which is only available in Professional, Enterprise, and Ultimate editions – is a software implementation of RAID 1, which means that two or more disks are holding the exact same data. The files are constantly kept in sync, so that if one of the disks fails, you won’t lose any data. Note that mirroring is not technically a backup solution, because if you accidentally delete a file, it’s gone from both hard disks (though you may be able to recover the file). As an additional caveat, having mirrored disks requires changing them to “dynamic disks,” which can only be read within modern versions of Windows (you may have problems working with a dynamic disk in other operating systems or in older versions of Windows). See this Wikipedia page for more information. You will need at least one empty disk to set up disk mirroring. We’ll show you how to mirror an existing disk (of equal or lesser size) without losing any data on the mirrored drive, and how to set up two empty disks as mirrored copies from the get-go. Mirroring an Existing Drive Click on the start button and type partitions in the search box. Click on the Create and format hard disk partitions entry that shows up. Alternatively, if you’ve disabled the search box, press Win+R to open the Run window and type in: diskmgmt.msc The Disk Management window will appear. We’ve got a small disk, labeled OldData, that we want to mirror in a second disk of the same size. Note: The disk that you will use to mirror the existing disk must be unallocated. If it is not, then right-click on it and select Delete Volume… to mark it as unallocated. This will destroy any data on that drive. Right-click on the existing disk that you want to mirror. Select Add Mirror…. Select the disk that you want to use to mirror the existing disk’s data and press Add Mirror. You will be warned that this process will change the existing disk from basic to dynamic. Note that this process will not delete any data on the disk! The new disk will be marked as a mirror, and it will starting copying data from the existing drive to the new one. Eventually the drives will be synced up (it can take a while), and any data added to the E: drive will exist on both physical hard drives. Setting Up Two New Drives as Mirrored If you have two new equal-sized drives, you can format them to be mirrored copies of each other from the get-go. Open the Disk Management window as described above. Make sure that the drives are unallocated. If they’re not, and you don’t need the data on either of them, right-click and select Delete volume…. Right-click on one of the unallocated drives and select New Mirrored Volume…. A wizard will pop up. Click Next. Click on the drives you want to hold the mirrored data and click Add. Note that you can add any number of drives. Click Next. Assign it a drive letter that makes sense, and then click Next. You’re limited to using the NTFS file system for mirrored drives, so enter a volume label, enable compression if you want, and then click Next. Click Finish to start formatting the drives. You will be warned that the new drives will be converted to dynamic disks. And that’s it! You now have two mirrored drives. Any files added to E: will reside on both physical disks, in case something happens to one of them. Conclusion While the switch from basic to dynamic disks can be a problem for people who dual-boot into another operating system, setting up drive mirroring is an easy way to make sure that your data can be recovered in case of a hard drive crash. Of course, even with drive mirroring, we advocate regular backups to external drives or online backup services. Similar Articles Productive Geek Tips Rebit Backup Software [Review]Disabling Instant Search in Outlook 2007Restore Files from Backups on Windows Home ServerSecond Copy 7 [Review]Backup Windows Home Server Folders to an External Hard Drive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010

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  • How does one find out which application is associated with an indicator icon?

    - by Amos Annoy
    It is trivial to do this in Ubuntu 10.04. The question is specific to Ubuntu 12.04. some pertinent references (src: answer to What is the difference between indicators and a system tray?: Here is the documentation for indicators: Application indicators | Ubuntu App Developer libindicate Reference Manual libappindicator Reference Manual also DesktopExperienceTeam/ApplicationIndicators - Ubuntu Wiki ref: How can the application that makes an indicator icon be identified? bookmark: How does one find out which application is associated with an indicator icon in Ubuntu 12.04? is a serious question for reasons & problems outlined below and for which a significant investment has been made and is necessary for remedial purposes. reviewing refs. to find an orchestrated resolution ... (an indicator ap. indicator maybe needed) This has nothing to do (does it?) with right click. How can an indicator's icon in Ubuntu 12.04 be matched with the program responsible for it's manifestation on the top panel? A list of running applications can include all processes using System Monitor. How is the correct matching process found for an indicator? How are the sub-indicator applications identified? These are the aps associated with the components of an indicators drop-down menu. (This was to be a separate question and quite naturally follows up the progression. It is included here as it is obvious there is no provisioning to track down offending either sub or indicator aps. easily.) (The examination of SM points out a rather poignant factor in the faster battery depletion and shortened run time - the ambient quiescent CPU rate in 12.04 is now well over 20% when previously, in 10.04, it was well under 10%, between 5% and 7%! - the huge inordinate cpu overhead originates from Xorg and compiz - after booting the system, only SM is run and All Processes are selected, sorting on %CPU - switching between Resources and Processes profiles the execution overhead problem - running another ap like gedit "Text Editor" briefly gives it CPU priority - going back to S&M several aps. are at the top of the list in order: gnome-system-monitor as expected, then: Xorg, compiz, unity-panel-service, hud-service, with dbus-daemon and kworker/x:y's mixed in with some expected daemons and background tasks like nm-applet - not only do Xorg and compiz require excessive CPU time but their entourage has to come along too! further exacerbating the problem - our compute bound tasks no longer work effectively in the field - reduced battery life, reduced CPU time for custom ap.s etc. - and all this precipitated from an examination of what is going on with the battery ap. indicator - this was and is not a flippant, rhetorical or idle musing but has consequences for the credible deployment of 12.04 to reduce the negative impact of its overhead in a production environment) (I have a problem with the battery indicator - it sometimes has % and other times hh:mm - it is necessary to know the ap. & v. to get more info on controlling same. ditto: There are issues with other indicator aps.: NM vs. iwlist/iwconfig conflict, BT ap. vs RF switch, Battery ap. w/ no suspend/sleep for poor battery runtime, ... the list goes on) Details from: How can I find Application Indicator ID's? suggests looking at: file:///usr/share/indicator-application/ordering-override.keyfile [Ordering Index Overrides] nm-applet=1 gnome-power-manager=2 ibus=3 gst-keyboard-xkb=4 gsd-keyboard-xkb=5 which solves the battery ap. identification, and presumably nm is NetworkManager for the rf icon, but the envelope, blue tooth and speaker indicator aps. are still a mystery. (Also, the ordering is not correlated.) Mind you, it was simple in the past to simply right click to get the About option to find the ap. & v. info. browsing around and about: file:///usr/share/indicator-application/ordering-override.keyfile examined: file:///usr/share/indicators file:///usr/share/indicators/messages/applications/ ... perhaps?/presumably? the information sought may be buried in file:///usr/share/indicators A reference in the comments was given to: What is the difference between indicators and a system tray? quoting from that source ... Unfortunately desktop indicators are not well documented yet: I couldn't find any specification doc ... Well ... the actual document https://wiki.ubuntu.com/DesktopExperienceTeam/ApplicationIndicators#Summary does not help much but it's existential information provides considerable insight ...

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  • Integration with Multiple Versions of BizTalk HL7 Accelerator Schemas

    - by Paul Petrov
    Microsoft BizTalk Accelerator for HL7 comes with multiple versions of the HL7 implementation. One of the typical integration tasks is to receive one format and transmit another. For example, system A works HL7 v2.4 messages, system B with v2.3, and system C with v2.2. The system A is exchanging messages with B and C. The logical solution is to create schemas in separate namespaces for each system and assign maps on send ports. Schematic diagram of the messaging solution is shown below:   Nothing is complex about that conceptually. On the implementation level things can get nasty though because of the elaborate nature of HL7 schemas and sheer amount of message types involved. If trying to implement maps directly in BizTalk Map Editor one would quickly get buried by thousands of links between subfields of HL7 segments. Since task is repetitive because HL7 segments are reused between message types it's natural to take advantage of such modular structure and reduce amount of work through reuse. Here's where it makes sense to switch from visual map editor to old plain XSLT. The implementation is done in three steps. First, create XSL templates to map from segments of one version to another. This can be done using BizTalk Map Editor subsequently copying and modifying generated XSL code to create one xsl:template per segment. Group all segments for format mapping in one XSL file (we call it SegmentTemplates.xsl). Here's how template for the PID segment (Patient Identification) would look like this: <xsl:template name="PID"> <PID_PatientIdentification> <xsl:if test="PID_PatientIdentification/PID_1_SetIdPatientId"> <PID_1_SetIdPid> <xsl:value-of select="PID_PatientIdentification/PID_1_SetIdPatientId/text()" /> </PID_1_SetIdPid> </xsl:if> <xsl:for-each select="PID_PatientIdentification/PID_2_PatientIdExternalId"> <PID_2_PatientId> <xsl:if test="CX_0_Id"> <CX_0_Id> <xsl:value-of select="CX_0_Id/text()" /> </CX_0_Id> </xsl:if> <xsl:if test="CX_1_CheckDigit"> <CX_1_CheckDigitSt> <xsl:value-of select="CX_1_CheckDigit/text()" /> </CX_1_CheckDigitSt> </xsl:if> <xsl:if test="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed"> <CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> <xsl:value-of select="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed/text()" /> </CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> . . . // skipped for brevity This is the most tedious and time consuming part. Templates can be created for only those segments that are used in message interchange. Once this is done the rest goes much easier. The next step is to create message type specific XSL that references (imports) segment templates XSL file. Inside this file simple call segment templates in appropriate places. For example, beginning of the mapping XSL for ADT_A01 message would look like this:   <xsl:import href="SegmentTemplates_23_to_24.xslt" />  <xsl:output omit-xml-declaration="yes" method="xml" version="1.0" />   <xsl:template match="/">    <xsl:apply-templates select="s0:ADT_A01_23_GLO_DEF" />  </xsl:template>   <xsl:template match="s0:ADT_A01_23_GLO_DEF">    <ns0:ADT_A01_24_GLO_DEF>      <xsl:call-template name="EVN" />      <xsl:call-template name="PID" />      <xsl:for-each select="PD1_PatientDemographic">        <xsl:call-template name="PD1" />      </xsl:for-each>      <xsl:call-template name="PV1" />      <xsl:for-each select="PV2_PatientVisitAdditionalInformation">        <xsl:call-template name="PV2" />      </xsl:for-each> This code simply calls segment template directly for required singular elements and in for-each loop for optional/repeating elements. And lastly, create BizTalk map (btm) that references message type specific XSL. It is essentially empty map with Custom XSL Path set to appropriate XSL: In the end, you will end up with one segment templates file that is referenced by many message type specific XSL files which in turn used by BizTalk maps. Once all segment maps are created they are widely reusable and all the rest work is very simple and clean.

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  • Screen (command-line program) bug?

    - by VioletCrime
    fired up my Minecraft server again after about a year off. My server used to run 11.04, which has since been upgraded to 12.04; I lost my management scripts in the upgrade (thought I'd backed up the user's home directory), but whatever, I enjoy developing stuff like that anyways. However, this time around, I'm running into issues. I start the Minecraft server using a detached screen, however the script is unable to 'stuff' commands into the screen instance until I attach to the screen then detach again? Once I do that, I can stuff anything I want into the server's terminal using the -X option, until I stop/start the server again, then I have to reattach and detach in order to restore functionality? Here's the manager script: #!/bin/bash #Name of the screen housing the server (set with the -S flag at startup) SCREENNAME=minecraft1 #Name of the folder housing the Minecraft world FOLDERNAME=world1 startServer (){ if screen -list | grep "$SCREENNAME" > /dev/null then echo "Cannot start Minecraft server; it is already running!" else screen -dmS $SCREENNAME java -Xmx1024M -Xms1024M -jar minecraft_server.jar sleep 2 if screen -list | grep "$SCREENNAME" > /dev/null then echo "Minecraft server started; happy mining!" else echo "ERROR: Minecraft server failed to start!" fi fi; } stopServer (){ if screen -list | grep "$SCREENNAME" > /dev/null then echo "Server is running. Giving a 1-minute warning." screen -S $SCREENNAME -X stuff "/say Shutting down (halt) in one minute." screen -S $SCREENNAME -X stuff $'\015' sleep 45 screen -S $SCREENNAME -X stuff "/say Shutting down (halt) in 15 seconds." screen -S $SCREENNAME -X stuff $'\015' sleep 15 screen -S $SCREENNAME -X stuff "/stop" screen -S $SCREENNAME -X stuff $'\015' else echo "Server is not running; nothing to stop." fi; } stopServerNow (){ if screen -list | grep "$SCREENNAME" > /dev/null then echo "Server is running. Giving a 5-second warning." screen -S $SCREENNAME -X stuff "/say EMERGENCY SHUTDOWN! 5 seconds to halt." screen -S $SCREENNAME -X stuff $'\015' sleep 5 screen -S $SCREENNAME -X stuff "/stop" screen -S $SCREENNAME -X stuff $'\015' else echo "Server is not running; nothing to stop." fi; } restartServer (){ if screen -list | grep "$SCREENNAME" > /dev/null then echo "Server is running. Giving a 1-minute warning." screen -S $SCREENNAME -X stuff "/say Shutting down (restart) in one minute." screen -S $SCREENNAME -X stuff $'\015' sleep 45 screen -S $SCREENNAME -X stuff "/say Shutting down (restart) in 15 seconds." screen -S $SCREENNAME -X stuff $'\015' sleep 15 screen -S $SCREENNAME -X stuff "/stop" screen -S $SCREENNAME -X stuff $'\015' sleep 2 startServer else echo "Cannot restart server: it isn't running." fi; } #In order for this function to work, a directory 'backup/$FOLDERNAME' must exist in the same #directory that '$FOLDERNAME' resides backupWorld (){ if screen -list | grep "$SCREENNAME" > /dev/null then echo "Server is running. Giving a 1-minute warning." screen -S $SCREENNAME -X stuff "/say Shutting down (backup) in one minute." screen -S $SCREENNAME -X stuff $'\015' screen -S $SCREENNAME -X stuff "/say Server should be down for no more than a few seconds." screen -S $SCREENNAME -X stuff $'\015' sleep 45 screen -S $SCREENNAME -X stuff "/say Shutting down for backup in 15 seconds." screen -S $SCREENNAME -X stuff $'\015' sleep 15 screen -S $SCREENNAME -X stuff "/stop" screen -S $SCREENNAME -X stuff $'\015' fi sleep 2 if screen -list | grep $SCREENNAME > /dev/null then echo "Server is still running? Error." else cd .. tar -czvf backup0.tar.gz $FOLDERNAME mv backup0.tar.gz backup/$FOLDERNAME cd backup/$FOLDERNAME rm backup10.tar.gz mv backup9.tar.gz backup10.tar.gz mv backup8.tar.gz backup9.tar.gz mv backup7.tar.gz backup8.tar.gz mv backup6.tar.gz backup7.tar.gz mv backup5.tar.gz backup6.tar.gz mv backup4.tar.gz backup5.tar.gz mv backup3.tar.gz backup4.tar.gz mv backup2.tar.gz backup3.tar.gz mv backup1.tar.gz backup2.tar.gz mv backup0.tar.gz backup1.tar.gz cd ../../$FOLDERNAME screen -dmS $SCREENNAME java -Xmx1024M -Xms1024M -jar minecraft_server.jar; sleep 2 if screen -list | grep "$SCREENNAME" > /dev/null then echo "Minecraft server restarted; happy mining!" else echo "ERROR: Minecraft server failed to start!" fi fi; } printCommands (){ echo echo "$0 usage:" echo echo "Start : Starts the server on a detached screen." echo "Stop : Stop the server; includes a 1-minute warning." echo "StopNOW : Stops the server with only a 5-second warning." echo "Restart : Stops the server and starts the server again." echo "Backup : Stops the server (1 min), backs up the world, and restarts." echo "Help : Display this message." } #Forces case-insensitive string comparisons shopt -s nocasematch #Primary 'Switch' if [[ $1 = "start" ]] then startServer elif [[ $1 = "stop" ]] then stopServer elif [[ $1 = "stopnow" ]] then stopServerNow elif [[ $1 = "backup" ]] then backupWorld elif [[ $1 = "restart" ]] then restartServer else printCommands fi

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Android - Switching Activities with a Tab Layout

    - by Bill Osuch
    This post is based on the Tab Layout  tutorial on the Android developers site, with some modifications. I wanted to get rid of the icons (they take up too much screen real estate), and modify the fonts on the tabs. First, create a new Android project, with an Activity called TabWidget. Then, create two additional Activities called TabOne and TabTwo. Throw a simple TextView on each one with a message identifying the tab, like this: public class TabTwo extends Activity {  @Override  public void onCreate(Bundle savedInstanceState) {   super.onCreate(savedInstanceState);   TextView tv = new TextView(this);   tv.setText("This is tab 2");   setContentView(tv);  } } And don't forget to add them to your AndroidManifest.xml file: <activity android:name=".TabOne"></activity> <activity android:name=".TabTwo"></activity> Now we'll create the tab layout - open the res/layout/main.xml file and insert the following: <?xml version="1.0" encoding="utf-8"?> <TabHost xmlns:android="http://schemas.android.com/apk/res/android"  android:id="@android:id/tabhost"  android:layout_width="fill_parent"  android:layout_height="fill_parent">  <LinearLayout   android:orientation="vertical"   android:layout_width="fill_parent"   android:layout_height="fill_parent">   <TabWidget    android:id="@android:id/tabs"    android:layout_width="fill_parent"    android:layout_height="wrap_content" />   <FrameLayout    android:id="@android:id/tabcontent"             android:layout_width="fill_parent"    android:layout_height="fill_parent" />  </LinearLayout> </TabHost> Finally, we'll create the code needed to populate the TabHost. Make sure your TabWidget class extends TabActivity rather than Activity, and add code to grab the TabHost and create an Intent to launch a new Activity:    TabHost tabHost = getTabHost();  // The activity TabHost    TabHost.TabSpec spec;  // Reusable TabSpec for each tab    Intent intent;  // Reusable Intent for each tab       // Create an Intent to launch an Activity for the tab (to be reused)    intent = new Intent().setClass(this, TabOne.class); Add the first tab to the layout:    // Initialize a TabSpec for each tab and add it to the TabHost    spec = tabHost.newTabSpec("tabOne");      spec.setContent(intent);     spec.setIndicator("Tab One");     tabHost.addTab(spec); It's pretty tall as-is, so we'll shorten it:   // Squish the tab a little bit horizontally   tabHost.getTabWidget().getChildAt(0).getLayoutParams().height = 40; But the text is a little small, so let's increase the font size:   // Bump the text size up   LinearLayout ll = (LinearLayout) tabHost.getChildAt(0);   android.widget.TabWidget tw = (android.widget.TabWidget) ll.getChildAt(0);   RelativeLayout rllf = (RelativeLayout) tw.getChildAt(0);   TextView lf = (TextView) rllf.getChildAt(1);   lf.setTextSize(20); Do the same for the second tab, and you wind up with this: @Override     public void onCreate(Bundle savedInstanceState) {         super.onCreate(savedInstanceState);         setContentView(R.layout.main);                 TabHost tabHost = getTabHost();  // The activity TabHost         TabHost.TabSpec spec;  // Reusable TabSpec for each tab         Intent intent;  // Reusable Intent for each tab            // Create an Intent to launch an Activity for the tab (to be reused)         intent = new Intent().setClass(this, TabOne.class);         // Initialize a TabSpec for each tab and add it to the TabHost         spec = tabHost.newTabSpec("tabOne");           spec.setContent(intent);          spec.setIndicator("Tab One");          tabHost.addTab(spec);         // Squish the tab a little bit horizontally         tabHost.getTabWidget().getChildAt(0).getLayoutParams().height = 40;         // Bump the text size up         LinearLayout ll = (LinearLayout) tabHost.getChildAt(0);         android.widget.TabWidget tw = (android.widget.TabWidget) ll.getChildAt(0);         RelativeLayout rllf = (RelativeLayout) tw.getChildAt(0);         TextView lf = (TextView) rllf.getChildAt(1);         lf.setTextSize(20);            // Do the same for the other tabs         intent = new Intent().setClass(this, TabTwo.class);         spec = tabHost.newTabSpec("tabTwo");          spec.setContent(intent);          spec.setIndicator("Tab Two");         tabHost.addTab(spec);         tabHost.getTabWidget().getChildAt(1).getLayoutParams().height = 40;         RelativeLayout rlrf = (RelativeLayout) tw.getChildAt(1);         TextView rf = (TextView) rlrf.getChildAt(1);         rf.setTextSize(20);            tabHost.setCurrentTab(0);     } Save and fire up the emulator, and you should be able to switch back and forth between your tabs!

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