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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Commands don't have permission when using absplute path

    - by Markos
    I have folders set up this way: /srv/samba/video getfacl /srv/samba/video # file: srv/samba/video # owner: root # group: nogroup user::rwx group::--- group:sambaclients:rwx group:deluge:rwx mask::rwx other::--- default:user::rwx default:group::--- default:group:sambaclients:rwx default:group:deluge:rwx default:mask::rwx default:other::--- That means, user deluge has rwx to folder /srv/samba/video. However, when running command as user deluge, I am getting weird permission errors. When in folder /srv/samba/video: sudo -u deluge mkdir foo works flawlessly. But when using absolute path: sudo -u deluge mkdir /srv/samba/video/foo I am getting permission denied. When running sudo -u deluge id, I get output uid=113(deluge) gid=124(deluge) skupiny=124(deluge) which shows that user deluge is indeed in group deluge. Also, the behavior was the same when I gave the permissions also to user deluge not just group deluge. When executing as non-system user, it does work. The reason that I want to use absolute paths is that I am using automatically triggered post-download script which extracts some files into the folder. I have spent way too many hours to solve this problem myself. mkdir isn't the only command that fails, touch is doing the same thing, so I suspect that it's not mkdir's fault. If you need more info, I will try to put it in here, just ask. Thanx in advance.

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  • How to setup Java-Home and Path in Ubuntu 12.04

    - by ur truly friend
    we are new to Ubuntu.Recently we changed my server OS to ubuntu 12.04 from windows 7 . every one have their own login details. one of my college installed Open-Jdk7. I asked him, where you installed JAVA, then he suggested to switch the following directory su root cd /usr/lib/Jvm Totally 3 folders are there in JVM folder. names are. java-1.7.0-openjdk-amd64 java-7-openjdk-amd64 java-7-openjdk-common generally, If you install Java in Windows, we will get 2 folder. 1 folder is for JDKand another points to JRE. but, in Ubuntu we have 3 folders. is it right? for my conformation, whether he installed correctly or not. I open Terminal. I run the following 2 commands javac java -version both commands are working fine. now I want to set-up Java-Home and Path for all users at same place.because everyone is working on Application server. Can anyone explain step-by-step. Thanks.

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  • How to make natural-looking paths with A* on a grid?

    - by user11177
    I've been reading this: http://theory.stanford.edu/~amitp/GameProgramming/Heuristics.html But there are some things I don't understand, for example the article says to use something like this for pathfinding with diagonal movement: function heuristic(node) = dx = abs(node.x - goal.x) dy = abs(node.y - goal.y) return D * max(dx, dy) I don't know how do set D to get a natural looking path like in the article, I set D to the lowest cost between adjacent squares like it said, and I don't know what they meant by the stuff about the heuristic should be 4*D, that does not seem to change any thing. This is my heuristic function and move function: def heuristic(self, node, goal): D = 10 dx = abs(node.x - goal.x) dy = abs(node.y - goal.y) return D * max(dx, dy) def move_cost(self, current, node): cross = abs(current.x - node.x) == 1 and abs(current.y - node.y) == 1 return 19 if cross else 10 Result: The smooth sailing path we want to happen: The rest of my code: http://pastebin.com/TL2cEkeX

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  • Where does gcc keep its built-in include directory paths

    - by Charles
    GCC has built in include directories for certain standard headers. I just need to know where this list is. My newly compiled gcc will not compile my little test C++ program because it cannot find standard headers. I think it fails because of some config options I used to make my file system more organized. I set the bindir and libdir, which I think might have screwed up the built-in include paths for some reason. Program (dummy.c): #include <iostream> void main(){} Command: g++ dummy.c Error: dummy.c:1:20: fatal error: iostream: No such file or directory

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  • Following a set of points?

    - by user1010005
    Lets assume that i have a set of path that an entity should follow : const int Paths = 2 Vector2D<float> Path[Paths] = { Vector2D(100,0),Vector2D(100,50) }; Now i define my entity's position in a 2D vector as follows : Vector2D<float> FollowerPosition(0,0); And now i would like to move the "follower" to the path at index 1 : int PathPosition = 0; //Start with path 1 Currently i do this : Vector2D<float>& Target = Path[PathPosition]; bool Changed = false; if (FollowerPosition.X < Target.X) FollowerPosition.X += Vel,Changed = true; if (FollowerPosition.X > Target.X) FollowerPosition.X -= Vel,Changed = true; if (FollowerPosition.Y < Target.Y) FollowerPosition.Y += Vel;,Changed = true; if (FollowerPosition.Y > Target.Y) FollowerPosition.Y -= Vel,Changed = true; if (!Changed) { PathPosition = PathPosition + 1; if (PathPosition > Paths) PathPosition = 0; } Which works except for one little detail : The movement is not smooth!! ...So i would like to ask if anyone sees anything wrong with my code. Thanks and sorry for my english.

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  • How to retrieve video thumbnail from an absolute path?

    - by steff
    Hi everyone, I know this has to be trivial but I just don't find the right resource, I guess. So all I want to do is retrieving a thumbnail for a video. All I have is the absolute path to the file on the sdcard as a String. So please point me into the right direction. And believe me, this is embarrassing enough to ask... Regards, Steff

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  • What path for wkhtmltoimage for Windows and local server?

    - by user1697061
    I am running rails on a local server on windows. I installed wkhtmltoimage to C:/Sites/wkhtmltoimage Now I have to tell IMGKit where to find it, so I added a file initializers/imgkit.rb: IMGKit.configure do |config| config.wkhtmltoimage = 'C:/Sites/wkhtmltoimage' end But When I try to use IMGKit, rails tells me: No wkhtmltoimage executable found at /usr/local/bin/wkhtmltoimage But I set up a new path for it ? What do I have to do now ? Please help.

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  • Visual Studio Question: How to go to a specific file path and line number programmatically?

    - by Jack
    In the Visual Studio output window, you can double click a line that contains a file path and line number and it automatically takes you to that location. In my program, I need to mimic this behavior and be able to click something (a button for example) and do go to a specific file and line number that I tell it to go to. Any help/suggestions would be appreciated. I am working in C#.

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  • Directory.GetFiles returning entire path, I only want the filename?

    - by blerh
    This is the code I have set up to scan a directory of files: Dim fileArray() As String fileArray = Directory.GetFiles(System.AppDomain.CurrentDomain.BaseDirectory & "help\") And it successfully gets all files in the directory, but it gets their absolute paths aswell. For example, one of the entries in fileArray() is: F:\Project\Project\bin\x86\Debug\help\book_troubleshoot.html And I want it to just be: book_troubleshoot.html Is there a way to do this without parsing through all the array entries to trim off the path? Thanks.

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  • How to find out or where to specify path of the JavaEE project?

    - by Milan
    I develop Java EEapplication and I have to create some files in the src folder in the my application. But I dont where or how to specify the path. I want my application to be portable. It means just to say TestProject/src/.... and not C:/bla/bla/TestProject/src/... do we specify this in some app file like web.inf, meta-inf or its just some trick. Thanks!

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  • Deleting elements from stl set while iterating through it does not invalidate the iterators.

    - by pedromanoel
    I need to go through a set and remove elements that meet a predefined criteria. This is the test code I wrote: #include <set> #include <algorithm> void printElement(int value) { std::cout << value << " "; } int main() { int initNum[] = { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 }; std::set<int> numbers(initNum, initNum + 10); // print '0 1 2 3 4 5 6 7 8 9' std::for_each(numbers.begin(), numbers.end(), printElement); std::set<int>::iterator it = numbers.begin(); // iterate through the set and erase all even numbers for (; it != numbers.end(); ++it) { int n = *it; if (n % 2 == 0) { // wouldn't invalidate the iterator? numbers.erase(it); } } // print '1 3 5 7 9' std::for_each(numbers.begin(), numbers.end(), printElement); return 0; } At first, I thought that erasing an element from the set while iterating through it would invalidate the iterator, and the increment at the for loop would have undefined behavior. Even though, I executed this test code and all went well, and I can't explain why. My question: Is this the defined behavior for std sets or is this implementation specific? I am using gcc 4.3.3 on ubuntu 10.04 (32-bit version), by the way. Thanks!

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  • XCode can't find headers in /usr/include

    - by mindthief
    Hi all, I'm trying to use standard system header files in my C++ XCode project: #include <openssl/bio.h> #include <openssl/ssl.h> #include <openssl/err.h> The build fails and it complains: "Openssl/bio.h: No such file or directory" I added /usr/include to the "Header Search Paths" in Project settings, but that doesn't fix it. I COULD fix it by adding the whole path like: #include </usr/include/openssl/bio.h> -- but the project is full of similar includes and I don't want to change all of them this way. Also, I feel I shouldn't have to do this. Another way to fix it would be as another thread mentioned, which is to add /usr/include to User Header Search Paths. But if I do that, then I'd have to change all the angle brackets < to quotes "", which again seems like a hack. I mean, these are standard system header files so I feel it should be something simple, not requiring these kinds of hacks. Any ideas? Thanks!

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  • Problem registering a COM server written for Excel registered on client machine (can't set full path

    - by toytrains
    In this previous question <How to get COM Server for Excel written in VB.NET installed and registered in Automation Servers list? there is an example of how to create the full path to a registry key using VS 2008. Everything in the previous answer works correctly except the full path that I am setting (using the registry editor in VS) for mscoree.dll is not working (meaning it seems to do nothing). The full registry path is: HKEY_CLASSES_ROOT\CLSID{my_GUID}\InprocServer32(default) and the value I am setting is: [SystemFolder]mscoree.dll I can put anything (including hardcoding the full path) but the setting does not seem to matter and the registry always contains mscoree.dll without any path. I have tried adding another value to the registry path via VS and that works correctly including having the full path as specified by [SystemFolder]. The reason I need the full path (as explained in the previous question) is that without the path, Excel generates an error when the automation server is selected as it cannot find mscoree.dll (interestingly even though I receive an error the registration works OK). I am doing the install via a setup project which otherwise works fine. I am installing on a VISTA*64 system but have gotten the same error on other OS's. Does anyone know what I am doing wrong?

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  • boost::filesystem - how to create a boost path from a windows path string on posix plattforms?

    - by VolkA
    I'm reading path names from a database which are stored as relative paths in Windows format, and try to create a boost::filesystem::path from them on a Unix system. What happens is that the constructor call interprets the whole string as the filename. I need the path to be converted to a correct Posix path as it will be used locally. I didn't find any conversion functions in the boost::filesystem reference, nor through google. Am I just blind, is there an obvious solution? If not, how would you do this? Example: std::string win_path("foo\\bar\\asdf.xml"); std::string posix_path("foo/bar/asdf.xml"); // loops just once, as part is the whole win_path interpreted as a filename boost::filesystem::path boost_path(win_path); BOOST_FOREACH(boost::filesystem::path part, boost_path) { std::cout << part << std::endl; } // prints each path component separately boost::filesystem::path boost_path_posix(posix_path); BOOST_FOREACH(boost::filesystem::path part, boost_path_posix) { std::cout << part << std::endl; }

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  • Get filename from path

    - by Eric
    I am trying to parse the filename from paths. I have this: my $filepath = "/Users/Eric/Documents/foldername/filename.pdf"; $filepath =~ m/^.*\\(.*[.].*)$/; print "Linux path:"; print $1 . "\n\n"; print "-------\n"; my $filepath = "c:\\Windows\eric\filename.pdf"; $filepath =~ m/^.*\\(.*[.].*)$/; print "Windows path:"; print $1 . "\n\n"; print "-------\n"; my $filepath = "filename.pdf"; $filepath =~ m/^.*\\(.*[.].*)$/; print "Without path:"; print $1 . "\n\n"; print "-------\n"; But that returns: Linux path: ------- Windows path:Windowsic ilename.pdf ------- Without path:Windowsic ilename.pdf ------- I am expecting this: Linux path: filename.pdf ------- Windows path: filename.pdf ------- Without path: filename.pdf ------- Can somebody please point out what I am doing wrong? Thanks! :)

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  • EF Query with conditional include that uses Joins

    - by makerofthings7
    This is a follow up to another user's question. I have 5 tables CompanyDetail CompanyContacts FK to CompanyDetail CompanyContactsSecurity FK to CompanyContact UserDetail UserGroupMembership FK to UserDetail How do I return all companies and include the contacts in the same query? I would like to include companies that contain zero contacts. Companies have a 1 to many association to Contacts, however not every user is permitted to see every Contact. My goal is to get a list of every Company regardless of the count of Contacts, but include contact data. Right now I have this working query: var userGroupsQueryable = _entities.UserGroupMembership .Where(ug => ug.UserID == UserID) .Select(a => a.GroupMembership); var contactsGroupsQueryable = _entities.CompanyContactsSecurity;//.Where(c => c.CompanyID == companyID); /// OLD Query that shows permitted contacts /// ... I want to "use this query inside "listOfCompany" /// //var permittedContacts= from c in userGroupsQueryable //join p in contactsGroupsQueryable on c equals p.GroupID //select p; However this is inefficient when I need to get all contacts for all companies, since I use a For..Each loop and query each company individually and update my viewmodel. Question: How do I shoehorn the permittedContacts variable above and insert that into this query: var listOfCompany = from company in _entities.CompanyDetail.Include("CompanyContacts").Include("CompanyContactsSecurity") where company.CompanyContacts.Any( // Insert Query here.... // b => b.CompanyContactsSecurity.Join(/*inner*/,/*OuterKey*/,/*innerKey*/,/*ResultSelector*/) ) select company; My attempt at doing this resulted in: var listOfCompany = from company in _entities.CompanyDetail.Include("CompanyContacts").Include("CompanyContactsSecurity") where company.CompanyContacts.Any( // This is concept only... doesn't work... from grps in userGroupsQueryable join p in company.CompanyContactsSecurity on grps equals p.GroupID select p ) select company;

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  • Creating Property Set Expression Trees In A Developer Friendly Way

    - by Paulo Morgado
    In a previous post I showed how to create expression trees to set properties on an object. The way I did it was not very developer friendly. It involved explicitly creating the necessary expressions because the compiler won’t generate expression trees with property or field set expressions. Recently someone contacted me the help develop some kind of command pattern framework that used developer friendly lambdas to generate property set expression trees. Simply putting, given this entity class: public class Person { public string Name { get; set; } } The person in question wanted to write code like this: var et = Set((Person p) => p.Name = "me"); Where et is the expression tree that represents the property assignment. So, if we can’t do this, let’s try the next best thing that is splitting retrieving the property information from the retrieving the value to assign o the property: var et = Set((Person p) => p.Name, () => "me"); And this is something that the compiler can handle. The implementation of Set receives an expression to retrieve the property information from and another expression the retrieve the value to assign to the property: public static Expression<Action<TEntity>> Set<TEntity, TValue>( Expression<Func<TEntity, TValue>> propertyGetExpression, Expression<Func<TValue>> valueExpression) The implementation of this method gets the property information form the body of the property get expression (propertyGetExpression) and the value expression (valueExpression) to build an assign expression and builds a lambda expression using the same parameter of the property get expression as its parameter: public static Expression<Action<TEntity>> Set<TEntity, TValue>( Expression<Func<TEntity, TValue>> propertyGetExpression, Expression<Func<TValue>> valueExpression) { var entityParameterExpression = (ParameterExpression)(((MemberExpression)(propertyGetExpression.Body)).Expression); return Expression.Lambda<Action<TEntity>>( Expression.Assign(propertyGetExpression.Body, valueExpression.Body), entityParameterExpression); } And now we can use the expression to translate to another context or just compile and use it: var et = Set((Person p) => p.Name, () => name); Console.WriteLine(person.Name); // Prints: p => (p.Name = “me”) var d = et.Compile(); d(person); Console.WriteLine(person.Name); // Prints: me It can even support closures: var et = Set((Person p) => p.Name, () => name); Console.WriteLine(person.Name); // Prints: p => (p.Name = value(<>c__DisplayClass0).name) var d = et.Compile(); name = "me"; d(person); Console.WriteLine(person.Name); // Prints: me name = "you"; d(person); Console.WriteLine(person.Name); // Prints: you Not so useful in the intended scenario (but still possible) is building an expression tree that receives the value to assign to the property as a parameter: public static Expression<Action<TEntity, TValue>> Set<TEntity, TValue>(Expression<Func<TEntity, TValue>> propertyGetExpression) { var entityParameterExpression = (ParameterExpression)(((MemberExpression)(propertyGetExpression.Body)).Expression); var valueParameterExpression = Expression.Parameter(typeof(TValue)); return Expression.Lambda<Action<TEntity, TValue>>( Expression.Assign(propertyGetExpression.Body, valueParameterExpression), entityParameterExpression, valueParameterExpression); } This new expression can be used like this: var et = Set((Person p) => p.Name); Console.WriteLine(person.Name); // Prints: (p, Param_0) => (p.Name = Param_0) var d = et.Compile(); d(person, "me"); Console.WriteLine(person.Name); // Prints: me d(person, "you"); Console.WriteLine(person.Name); // Prints: you The only caveat is that we need to be able to write code to read the property in order to write to it.

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  • Running a Mongo Replica Set on Azure VM Roles

    - by Elton Stoneman
    Originally posted on: http://geekswithblogs.net/EltonStoneman/archive/2013/10/15/running-a-mongo-replica-set-on-azure-vm-roles.aspxSetting up a MongoDB Replica Set with a bunch of Azure VMs is straightforward stuff. Here’s a step-by-step which gets you from 0 to fully-redundant 3-node document database in about 30 minutes (most of which will be spent waiting for VMs to fire up). First, create yourself 3 VM roles, which is the minimum number of nodes you need for high availability. You can use any OS that Mongo supports. This guide uses Windows but the only difference will be the mechanism for starting the Mongo service when the VM starts (Windows Service, daemon etc.) While the VMs are provisioning, download and install Mongo locally, so you can set up the replica set with the Mongo shell. We’ll create our replica set from scratch, doing one machine at a time (if you have a single node you want to upgrade to a replica set, it’s the same from step 3 onwards): 1. Setup Mongo Log into the first node, download mongo and unzip it to C:. Rename the folder to remove the version – so you have c:\MongoDB\bin etc. – and create a new folder for the logs, c:\MongoDB\logs. 2. Setup your data disk When you initialize a node in a replica set, Mongo pre-allocates a whole chunk of storage to use for data replication. It will use up to 5% of your data disk, so if you use a Windows VM image with a defsault 120Gb disk and host your data on C:, then Mongo will allocate 6Gb for replication. And that takes a while. Instead you can create yourself a new partition by shrinking down the C: drive in Computer Management, by say 10Gb, and then creating a new logical disk for your data from that spare 10Gb, which will be allocated as E:. Create a new folder, e:\data. 3. Start Mongo When that’s done, start a command line, point to the mongo binaries folder, install Mongo as a Windows Service, running in replica set mode, and start the service: cd c:\mongodb\bin mongod -logpath c:\mongodb\logs\mongod.log -dbpath e:\data -replSet TheReplicaSet –install net start mongodb 4. Open the ports Mongo uses port 27017 by default, so you need to allow access in the machine and in Azure. In the VM, open Windows Firewall and create a new inbound rule to allow access via port 27017. Then in the Azure Management Console for the VM role, under the Configure tab add a new rule, again to allow port 27017. 5. Initialise the replica set Start up your local mongo shell, connecting to your Azure VM, and initiate the replica set: c:\mongodb\bin\mongo sc-xyz-db1.cloudapp.net rs.initiate() This is the bit where the new node (at this point the only node) allocates its replication files, so if your data disk is large, this can take a long time (if you’re using the default C: drive with 120Gb, it may take so long that rs.initiate() never responds. If you’re sat waiting more than 20 minutes, start another instance of the mongo shell pointing to the same machine to check on it). Run rs.conf() and you should see one node configured. 6. Fix the host name for the primary – *don’t miss this one* For the first node in the replica set, Mongo on Windows doesn’t populate the full machine name. Run rs.conf() and the name of the primary is sc-xyz-db1, which isn’t accessible to the outside world. The replica set configuration needs the full DNS name of every node, so you need to manually rename it in your shell, which you can do like this: cfg = rs.conf() cfg.members[0].host = ‘sc-xyz-db1.cloudapp.net:27017’ rs.reconfig(cfg) When that returns, rs.conf() will have your full DNS name for the primary, and the other nodes will be able to connect. At this point you have a working database, so you can start adding documents, but there’s no replication yet. 7. Add more nodes For the next two VMs, follow steps 1 through to 4, which will give you a working Mongo database on each node, which you can add to the replica set from the shell with rs.add(), using the full DNS name of the new node and the port you’re using: rs.add(‘sc-xyz-db2.cloudapp.net:27017’) Run rs.status() and you’ll see your new node in STARTUP2 state, which means its initializing and replicating from the PRIMARY. Repeat for your third node: rs.add(‘sc-xyz-db3.cloudapp.net:27017’) When all nodes are finished initializing, you will have a PRIMARY and two SECONDARY nodes showing in rs.status(). Now you have high availability, so you can happily stop db1, and one of the other nodes will become the PRIMARY with no loss of data or service. Note – the process for AWS EC2 is exactly the same, but with one important difference. On the Azure Windows Server 2012 base image, the MongoDB release for 64-bit 2008R2+ works fine, but on the base 2012 AMI that release keeps failing with a UAC permission error. The standard 64-bit release is fine, but it lacks some optimizations that are in the 2008R2+ version.

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