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  • Adding Table Columns to a Group by clause - Ruby on Rails - Postgresql

    - by bgadoci
    I am trying to use Heroku and apparently Postgresql is a lot more strict than SQL for aggregate functions. When I am pushing to Heroku I am getting an error stating the below. On another question I asked I received some guidance that said I should just add the columns to my group by clause and I am not sure how to do that. See the full error below and the PostsControll#index. SELECT posts.*, count(*) as vote_total FROM "posts" INNER JOIN "votes" ON votes.post_id = posts.id GROUP BY votes.post_id ORDER BY created_at DESC LIMIT 5 OFFSET 0): PostsController def index @tag_counts = Tag.count(:group => :tag_name, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes @ugtag_counts = Ugtag.count(:group => :ugctag_name, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes @vote_counts = Vote.count(:group => :post_title, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes unless(params[:tag_name] || "").empty? conditions = ["tags.tag_name = ? ", params[:tag_name]] joins = [:tags, :votes] end @posts=Post.paginate( :select => "posts.*, count(*) as vote_total", :joins => joins, :conditions=> conditions, :group => "votes.post_id", :order => "created_at DESC", :page => params[:page], :per_page => 5) @popular_posts=Post.paginate( :select => "posts.*, count(*) as vote_total", :joins => joins, :conditions=> conditions, :group => "votes.post_id", :order => "vote_total DESC", :page => params[:page], :per_page => 3) respond_to do |format| format.html # index.html.erb format.xml { render :xml => @posts } format.json { render :json => @posts } format.atom end end

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  • Group / User based security. Table / SQL question

    - by Brett
    Hi, I'm setting up a group / user based security system. I have 4 tables as follows: user groups group_user_mappings acl where acl is the mapping between an item_id and either a group or a user. The way I've done the acl table, I have 3 columns of note (actually 4th one as an auto-id, but that is irrelevant) col 1 item_id (item to access) col 3 user_id (user that is allowed to access) col 3 group_id (group that is allowed to access) So for example item1, peter, , item2, , group1 item3, jane, , so either the acl will give access to a user or a group. Any one line in the ACL table with either have an item - user mapping, or an item group. If I want to have a query that returns all objects a user has access to, I think I need to have a SQL query with a UNION, because I need 2 separate queries that join like.. item - acl - group - user AND item - acl - user This I guess will work OK. Is this how its normally done? Am I doing this the right way? Seems a little messy. I was thinking I could get around it by creating a single user group for each person, so I only ever deal with groups in my SQL, but this seems a little messy as well..

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  • Echoing users by group name in PHP

    - by BobSapp
    What I want to do is click a name of a group(every group what I create other than poweruser and admin groups) and that will echo all of the users in that group from the database. I have figured out the code so far but now my problem is how will I print it all out when clicking the name of the group? My code so far is: <h3>Groups</h3> <?php include('db.php'); if (isset($_GET["groupID"])) { $sql="SELECT `group`.*, `user`.* FROM `user` inner join `group` on group.groupID=user.groupID where group.groupID= " . mysql_real_escape_string($_GET["groupID"]) ; } else { $sql="SELECT * FROM `group` WHERE groupName <> 'admin' AND groupName <> 'poweruser'" ; } $result=mysql_query($sql,$connection); while($line=mysql_fetch_array($result)){ echo "<a href='index.php?page=groups&group=".$line['groupID']."'>".$line['groupName'].'</a><br />'; } mysql_free_result($result); mysql_close($connection); ?>

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  • Which is the best opensource IT infra management s/w?

    - by karthick
    I am looking for some opensource IT infrastructure management s/w which should be able to monitor, manage servers & pc's, network devices, printers etc and it should have patch management, software inventory, user activity data etc And I am planning to have it on a linux server and it should be manageable for both linux and windows machines. I have found many while googling, but I don't know which is the best one. So anyone please suggest me, which is the best one I am looking for?.... Thanks... Your help is greatly appreciated..

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  • What configuration management solutions exist in a non-networked environment?

    - by Rob Spieldenner
    My servers exist in an environment without outside network connectivity (this is a requirement), so when I deploy updates all packages, binaries, config files, etc. must be included on the delivered media. And of course I want some sort of configuration management so I can tell what has and hasn't been installed. So I was wondering if people had experience with chef, puppet, or another configuration management type tool for dealing with this type of environment. Worst case I deploy my updates as an RPM. EDIT: My setup has both Linux servers and Windows servers.

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  • Quick and dirty user management service for Linux VMs?

    - by quack quixote
    Background I have a home server running Debian, and a workstation that runs various VirtualBox VMs (mostly Linuxen but some Windows). At the moment, I'm creating my main user account anew for every new Linux VM. I'd like to make use of a centralized user-management scheme instead, so I can just configure the new VMs for the directory technology and let them handle user lookups automatically. The last time I worked with anything like this, NIS+ was still in fashion. I have a vague notion of what LDAP and Active Directory are, but no knowledge of how to configure them for what I want. Question What user-management/network-directory technology should I use for providing user accounts to my network? The server must run on Debian Lenny. Client configuration should be simple point-at-server-and-go. I need an example configuration for one sample user account. (nice-to-have) I may want to mount the user's home directory from the server. (nice-to-have) The same configuration works with Windows clients.

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  • Memory management (segmentation and paging) in 80286 and 80386: How does it work?

    - by Andrew J. Brehm
    I found lots of Web sites and books explaining how memory management worked on the 8086 and later x86 CPUs in Real Mode. I understand, I think, how two 16 bit values, segment address and offset are combined to get a linear 20 bit physical address (shift segment four bits to the left, add offset; segments are 64K and start every 16 bytes). But I couldn't find any good Web sites or books that explained how memory management works in Protected Mode, specifically the differences between 80286 and 80386. Can anyone point me to a good Web site or book (or explain it right here)? (For extra credit, i.e. an upvote, how does it work in Long Mode?)

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  • Mostly offsite asset management (laptops/smartphones) - what is a good SaaS based solution?

    - by Jack T
    Most of our company assets are offsite. Everyone either works at home or onsite at a customer. Most asset management/audit/remote control software concentrate on company LAN based assets. We don't need an NMS as we use OpenNMS in the internal network. I was thinking of something like Altiris Client Management Suite but since everything is connected to the internet a SaaS based solution sounds like the ways to go. LogMeIn Central looks ok but not that comprehensive. What do you guys use?

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  • What's the strengths and weaknesses of existing configuration management systems?

    - by Daniel C. Sobral
    I was looking up here for some comparisons between CFEngine, Puppet, Chef, bcfg2, AutomateIt and whatever other configuration management systems might be out there, and was very surprised I could find very little here on Server Fault. For instance, I only knew of the first three links above -- the other two I found on a related google search. So, I'm not interested in what people think is the best one, or which they like. I'd like to know the following: Configuration Management System's name. Why it was created (as opposed to using an existing solution). Relative strengths. Relative weaknesses. License. Link to project and examples.

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  • What's the strengths and weaknesses of existing configuration management systems?

    - by Daniel C. Sobral
    I was looking up here for some comparisons between CFEngine, Puppet, Chef, bcfg2, AutomateIt and whatever other configuration management systems might be out there, and was very surprised I could find very little here on Server Fault. For instance, I only knew of the first three links above -- the other two I found on a related google search. So, I'm not interested in what people think is the best one, or which they like. I'd like to know the following: Configuration Management System's name. Why it was created (as opposed to using an existing solution). Relative strengths. Relative weaknesses. License. Link to project and examples.

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  • OS X Server DNS management

    - by Sorin Buturugeanu
    I have an OS X 10.6 Server running, which has PHP, Apache, MySQL, and DNS running on it. I want to take the DNS management out of the Server Admin App. I know that the DNS configuration files (the ones BIND uses) are plain text files (which have to obey some rules, obviously). The main reason for this is because I wanted to setup DKIM for one of my domains, and I had to add a TXT record to the subdomain pm._domainkey.example.com. Server Admin did not let me add that subdomain, because of the "invalid" underscore character. I searched for web based DNS management tools (the ones that I would install on my server and would allow me to manage my DNS records), but I couldn't find any good ones. (There were a couple that I managed to install, but they didn't see the configuration that I already had setup in Server Admin). Now I'm looking into editing the config files directly, but I don't know where they're located. This is a test / development server, so messing it up wouldn't be such a disaster. I know "I shouldn't do this", but I want to :). Thanks for your help.

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  • Rescue overdue offshore projects and convince management to use automated tests

    - by oazabir
    I have published two articles on codeproject recently. One is a story where an offshore project was two months overdue, my friend who runs it was paying the team from his own pocket and he was drowning in ever increasing number of change requests and how we brainstormed together to come out of that situation. Tips and Tricks to rescue overdue projects Next one is about convincing management to go for automated test and give developers extra time per sprint, at the cost of reduced productivity for couple of sprints. It’s hard to negotiate this with even dev leads, let alone managers. Whenever you tell them - there’s going to be less features/bug fixes delivered for next 3 or 4 sprints because we want to automate the tests and reduce manual QA effort; everyone gets furious and kicks you out of the meeting. Especially in a startup where every sprint is jam packed with new features and priority bug fixes to satisfy various stakeholders, including the VCs, it’s very hard to communicate the benefits of automated tests across the board. Let me tell you of a story of one of my startups where I had the pleasure to argue on this and came out victorious. How to convince developers and management to use automated test instead of manual test If you like these, please vote for me!

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  • Adaptive Case Management – Exposing the API – part 1 by Roger Goossens

    - by JuergenKress
    One of the most important building blocks of Adaptive Case Management is the ACM API. At one point or another you’re gonna need a way to get information (think about a list of stakeholders, available activities, milestones reached, etc.) out of the case. Since there’s no webservice available yet that exposes the internals of the case, your only option right now is the ACM API. ACM evangelist Niall Commiskey has put some samples online to give you a good feeling of the power of the ACM API. The examples show how you can access the API by means of RMI. You first need to obtain a BPMServiceClientFactory that gives access to the important services you’ll mostly be needing, i.e. the IBPMUserAuthenticationService (needed for obtaining a valid user context) and the ICaseService (the service that exposes all important case information). Now, obtaining an instance of the BPMServiceClientFactory involves some boilerplate coding in which you’ll need the RMI url and user credentials: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM,API,Adaptive Case Management,Community,Oracle SOA,Oracle BPM,OPN,Jürgen Kress

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  • ASP.NET developers turning to Visual WebGui for rich management system

    - by Webgui
    When The Center for Organ Recovery & Education (CORE) decided they needed a web application to allow easy access to the expenses management system they initially went to ASP.NET web forms combined with CSS. The outcome, however, was not satisfying enough as it appeared bland and lacked in richness. So in order to enrich the UI and give the web application some glitz, Visual WebGui was selected. Visual WebGui provided the needed richness and the familiar Windows look and feel also made the transition for the desktop users very easy. The richer GUI of Visual WebGui compared to ASP.NET conveyed some initial concerns about performance. But the Visual WebGui performance turned out to be a surprising advantage as the website maintained good response times. Working with Visual WebGui required a paradigm shift for the development process as some of the usual methods of coding with ASP.NET did not apply. However, the transition was fairly easy due to the simplicity and intuitiveness of Visual WebGui as well as the good support and documentation. “The shift into a different development paradigm was eased by the Visual WebGui web forums which are very active thanks to a large, involved community. There are also several video and web pages dedicated to answering the most commonly asked questions and pitfalls" Dave Bhatia, Systems Engineer who added "A couple of issues such as deploying on IIS7 seemed to be show stoppers at first, however the solution was readily available in a white paper on the Gizmox website.” The full story is found on the Visual WebGui website: http://www.visualwebgui.com/Gizmox/Resources/CaseStudies/tabid/358/articleType/ArticleView/articleId/964/The-Center-for-Organ-Recovery-Education-gets-a-web-based-expenses-management-system.aspx

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  • ORACLE Fusion Middleware Summer Camps in Lisbon: Includes Advanced ADF Training by Oracle Product Management

    - by Frank Nimphius
    From July 9th - JUly 13th 2012, Frank Nimphius and Grant Ronald from the JDeveloper and ADF Product Management team present an 4 1/2 day advanced ADF Training Lisbon for the EMEA Oracle SOA Community. The training runs in parallel to an advanced WebCenter training giving you a chance to network with your peers during breaks and lunch. See below announcement by the ORACLE EMEA SOA Community for details:For Specialized partners who are working on following projects & opportunities, we (Oracle) offer these advanced summer camps:    ADF 11g     WebCenter Portal     SOA Suite 11g     ADF for BPM Suite 11     WebCenter Sites 11g All training sessions will be from HQ product management and our PTS team. The sessions will take place in July in Lisbon Portugal and Munich Germany. . Participation is limited to two people per company and bootcamp. Registration is handled by first come first serve, please pay attention to the skill requirements, the pre-requisitions and the follow up! We will not accept people onto the training who do not match the criteria!Lisbon: Monday, July 9th 11:00AM - Friday July 13th 16:00 PM (Lisbon time) ADF 11g advanced training by Grant Ronald and Frank Nimphius WebCenter Portal advanced training by Stefan Krantz and Angelo Santagata Cost: Free of charge, cancelation or no-show fee 2.000€Bootcamps are limited to 20 persons first come first serveFor details and registration please visit Lisbon registration page

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  • Password Management for Oracle WebLogic customers

    - by Anthony Shorten
    One of the most common requests for enhancements I get across my desk is that customers wish to allow end users to change their passwords from our products. Now, typically password management is not in the realm of individual applications but it is an infrastructure requirement, so we don't usually add this to our roadmaps by default. The issue is that with the vast range of security stores that can be used with our product line across the Web Application Servers we support, it is almost impossible to come up with a generic enough API to work across them. If you have a specific security store on a specific Web Application Server platform then there are simpler solutions. There are a number of ways of implementing this without providing functionality specific functionality: Oracle sells Identity Management software that offers common API's to manage passwords. You can purchase those products and link to the password change dialog in those products using Navigation Keys. If you are a customer using Oracle WebLogic, then there is a sample JSP's that can be linked to provide this functionality under Oracle TechNet (registration required) under Code Samples (project S20). These can be added as a Navigation Key to complete the functionality. This will allow end users to manage their own passwords. Obviously these are all samples and should be treated as customizations when you implement them. If you wish to understand Navigation Keys, then look at the Oracle Utilities Application Framework Integration Guidelines (Doc Id: 789060.1) available from My Oracle Support.

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  • DallasXAML.com – A New User Group for Silverlight, WPF, XBAP, etc.

    - by vblasberg
                                     http://DallasXAML.com   I’ve devoted much of last month to starting the DallasXAML User Group.  I finally got back into user group management after 2 years away from leading the Dallas C# SIG.  Now I’m having fun getting a Silverlight/WPF user group going strong for the Dallas / Ft. Worth community.  Our first meeting was March 3rd at the Improving Enterprises offices in North Dallas.  We had about 25 to 35 attendees in the first meeting and it went well.  We covered the most important topic that everyone should understand well – data binding.   So I chose the XAML user group so we can get together for a common group improvement in the Dallas / Ft. Worth area and learn cross-technology information that we can use now.  It is not a lecture hall.  The great thing is that we’ll provide hands-on experience with most every meeting.  The goal is to get the experience that we can use the next work day.  I unfortunately broke that rule by speaking all through the first meeting, but next month is part two with more hands-on data binding.   The differentiation is this group concentrates on XAML, not Silverlight or Windows Client alone.  What we learn in one area, we gain for all areas.  That includes the Silverlight for Windows Phone 7 coming later this year.  Next year it may be Windows Phone 8, 9, or whatever.    I started developing WPF seriously almost a year ago.  I experienced the painful learning curve.  Anyone who reports that there isn’t a big learning curve either thinks in XAML before it was developed, is on the Silverlight or WPF development team, or has already conquered the learning and forgot the pain.  So I wanted to share the pain or make it easier for others – same thing.  I have found that the more I learn and use good disciplined techniques, the more interesting and rewarding development is again.   A few months ago, I was sitting in the iPhone development session at the Dallas C# SIG.  After the meeting, the audience was polled for future topics.  After a few suggestions, Silverlight got the big hands up.  That makes sense because it’s still the hot topic for many Microsoft developers.  So I surfed around and found that there aren’t enough user groups to help in this area.  I polled a few local group leaders and did the work to start the group.  This week I got a telerik controls licence and improved the site with some great controls, namely the RadHtmlPlaceholder control.  It provides a Silverlight control to show HTML in an IFrame-like area.  On DallasXAML.com, the newsletters and resource pages display in HTML because Silverlight just isn’t there yet.  I’m looking forward to a Silverlight XPS viewer with flow documents.  There are some good commercial version available, but this is a non-profit group.    The DallasXAML.com site points to many other resources such as podcasts and webcasts.  I would rather give them the credit than try to out-do them.  So check out the DallasXAML user group site and attend our meetings if you can.  We meet the first Tuesday of the month.   -Vince DallasXAML User Group Leader  

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  • Internship in License Contract Management

    - by cristian.condurache(at)oracle.com
    Hi Everyone, My name is Luca. I am an intern in the License Contract Management team in Italy. I have studied Economics and Business in Pescara and finished my Master’s Degree in July 2009. After a short work experience near my home town I decided to look for a job in an International Company. I got in touch with Oracle in January 2010. I had a telephone interview and then a face-to-face interview. On a cold and grey morning, I arrived in Milan....my first impression was fantastic....a big modern building with wide TVs everywhere. I was a little nervous but very excited. I understood this could be a great opportunity... The interview went well and I started to work in March. After a training period I was quickly involved in the closing of the last quarter of the fiscal year - of which May is the last month at Oracle. Working as a License Contract Manager is a real challenge for a fresh graduate. It involves thoroughly understanding the Oracle Policies and Practices with regards to License Contracts. In my experience, especially in May, I learnt to work under high pressure, within time constrains, and to keep up with constant changes. In this period I also had the opportunity to be involved in different negotiations, being directly in contact with the customers. This helped me to develop my relational skills during complex transactions. Looking back at the nine months at Oracle I can say I have a better understanding of the IT world. It is a complex environment that changes continously, offering new challenges to learn from everytime. If you have any questions related to this article feel free to contact [email protected]. You can find our job opportunities via http://campus.oracle.com. Technorati Tags: License Contract Management,oppotunity,Oracle Policies,internship

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  • Case Management In-Depth: Stakeholders & Permissions by Mark Foster

    - by JuergenKress
    We’ve seen in the previous 3 posts in this series what Case Management is, how it can be configured in BPM Studio and its lifecycle. I now want to go into some more depth with specific areas such as:. Stakeholders & Permissions Case Activities Case Rules etc. In the process of designing a Case Management solution it is important to know what approach to take, what questions to ask and based on the answers to these questions, how to implement. I’ll start with Stakeholders & Permissions. Stakeholders The users that perform actions on case objects, defined at a business level, e.g. “Help Desk Agent”, “Help Desk Supervisor” etc. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: ACM,BPM,Mark Foster,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • What Poor Project Management Might Be Costing You

    - by Sylvie MacKenzie, PMP
    For project-intensive organizations, capital investment decisions define both success and failure. Getting them wrong—the risk of delays and schedule and cost overruns are ever present—introduces the potential for huge financial losses. The resulting consequences can be significant, and directly impact both a company’s profit outlook and its share price performance—which in turn is the fundamental measure of executive performance. This intrinsic link between long-term investment planning and short-term market performance is investigated in the independent report Stock Shock, written by a consultant from Clarity Economics and commissioned by the EPPM Board. A new international steering group organized by Oracle, the EPPM Board brings together senior executives from leading public and private sector organizations to explore the critical role played by enterprise project and portfolio management (EPPM). Stock Shock reviews several high-profile recent project failures, and combined with other research reviews the lessons to be learned. It analyzes how portfolio management is an exercise in balancing risk and reward, a process that places the emphasis firmly on executives to correctly determine which potential investments will deliver the greatest value and contribute most to the bottom line. Conversely, it also details how poor evaluation decisions can quickly impact the overall value of an organization’s project portfolio and compromise long-range capital planning goals. Failure to Deliver—In Search of ROI The report also cites figures from the Economist Intelligence Unit survey that found that more organizations (12 percent) expected to deliver planned ROI less than half the time, than those (11 percent) who claim to deliver it 90 percent or more of the time. This fact is linked to a recent report from Booz & Co. that shows how the average tenure of a global chief executive has fallen from 8.1 years to 6.3 years. “Senior executives need to begin looking at effective project delivery not as a bonus, but as an essential facet of business success,” according to Stock Shock author Phil Thornton. “Consolidated and integrated visibility into individual projects is the most practical solution to overcoming these challenges, which explains the increasing popularity of PPM technologies as an effective oversight and delivery platform.” Stock Shock is available for download on the EPPM microsite at http://www.oracle.com/oms/eppm/us/stock-shock-report-1691569.html

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • Introducing Identity Management 11g R2: Join the webcast on July 19th, 2012 at 6:00 PM GMT

    - by Cinzia Mascanzoni
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join Oracle and customer executives for the launch of Oracle Identity Management 11g R2, the breakthrough technology that dramatically expands the reach of identity management to cloud and mobile environments.. Register now for the event.

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  • Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

    - by Richard Lefebvre
    Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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  • ASP.NET Session Management

    - by geekrutherford
    Great article (a little old but still relevant) about the inner workings of session management in ASP.NET: Underpinnings of the Session State Management Implementation in ASP.NET.   Using StateServer and the BinaryFormatter serialization occuring caused me quite the headache over the last few days. Curiously, it appears the w3wp.exe process actually consumes more memory when utilizing StateServer and storing somewhat large and complex data types in session.   Users began experiencing Out Of Memory exceptions in the production environment. Looking at the stack trace it related to serialization using the BinaryFormatter. Using remote debugging against our QA server I noted that the code in the application functioned without issue. The exception occured outside the context of the application itself when the request had completed and the web server was trying to serialize session state into the StateServer.   The short term solution is switching back to the InProc method. Thus far this has proven to consume considerably less memory and has caused no issues. Long term the complex object stored in session will be off-loaded into a web service used to access the information directly from the database outside the context of the object used to encapsulate it.

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