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  • How to Use Windows’ Advanced Search Features: Everything You Need to Know

    - by Chris Hoffman
    You should never have to hunt down a lost file on modern versions of Windows — just perform a quick search. You don’t even have to wait for a cartoon dog to find your files, like on Windows XP. The Windows search indexer is constantly running in the background to make quick local searches possible. This enables the kind of powerful search features you’d use on Google or Bing — but for your local files. Controlling the Indexer By default, the Windows search indexer watches everything under your user folder — that’s C:\Users\NAME. It reads all these files, creating an index of their names, contents, and other metadata. Whenever they change, it notices and updates its index. The index allows you to quickly find a file based on the data in the index. For example, if you want to find files that contain the word “beluga,” you can perform a search for “beluga” and you’ll get a very quick response as Windows looks up the word in its search index. If Windows didn’t use an index, you’d have to sit and wait as Windows opened every file on your hard drive, looked to see if the file contained the word “beluga,” and moved on. Most people shouldn’t have to modify this indexing behavior. However, if you store your important files in other folders — maybe you store your important data a separate partition or drive, such as at D:\Data — you may want to add these folders to your index. You can also choose which types of files you want to index, force Windows to rebuild the index entirely, pause the indexing process so it won’t use any system resources, or move the index to another location to save space on your system drive. To open the Indexing Options window, tap the Windows key on your keyboard, type “index”, and click the Indexing Options shortcut that appears. Use the Modify button to control the folders that Windows indexes or the Advanced button to control other options. To prevent Windows from indexing entirely, click the Modify button and uncheck all the included locations. You could also disable the search indexer entirely from the Programs and Features window. Searching for Files You can search for files right from your Start menu on Windows 7 or Start screen on Windows 8. Just tap the Windows key and perform a search. If you wanted to find files related to Windows, you could perform a search for “Windows.” Windows would show you files that are named Windows or contain the word Windows. From here, you can just click a file to open it. On Windows 7, files are mixed with other types of search results. On Windows 8 or 8.1, you can choose to search only for files. If you want to perform a search without leaving the desktop in Windows 8.1, press Windows Key + S to open a search sidebar. You can also initiate searches directly from Windows Explorer — that’s File Explorer on Windows 8. Just use the search box at the top-right of the window. Windows will search the location you’ve browsed to. For example, if you’re looking for a file related to Windows and know it’s somewhere in your Documents library, open the Documents library and search for Windows. Using Advanced Search Operators On Windows 7, you’ll notice that you can add “search filters” form the search box, allowing you to search by size, date modified, file type, authors, and other metadata. On Windows 8, these options are available from the Search Tools tab on the ribbon. These filters allow you to narrow your search results. If you’re a geek, you can use Windows’ Advanced Query Syntax to perform advanced searches from anywhere, including the Start menu or Start screen. Want to search for “windows,” but only bring up documents that don’t mention Microsoft? Search for “windows -microsoft”. Want to search for all pictures of penguins on your computer, whether they’re PNGs, JPEGs, or any other type of picture file? Search for “penguin kind:picture”. We’ve looked at Windows’ advanced search operators before, so check out our in-depth guide for more information. The Advanced Query Syntax gives you access to options that aren’t available in the graphical interface. Creating Saved Searches Windows allows you to take searches you’ve made and save them as a file. You can then quickly perform the search later by double-clicking the file. The file functions almost like a virtual folder that contains the files you specify. For example, let’s say you wanted to create a saved search that shows you all the new files created in your indexed folders within the last week. You could perform a search for “datecreated:this week”, then click the Save search button on the toolbar or ribbon. You’d have a new virtual folder you could quickly check to see your recent files. One of the best things about Windows search is that it’s available entirely from the keyboard. Just press the Windows key, start typing the name of the file or program you want to open, and press Enter to quickly open it. Windows 8 made this much more obnoxious with its non-unified search, but unified search is finally returning with Windows 8.1.     

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  • Recorded YouTube-like presentation and "live" demos of Oracle Advanced Analytics

    - by chberger
    Ever want to just sit and watch a YouTube-like presentation and "live" demos of Oracle Advanced Analytics?  Then ' target=""click here! This 1+ hour long session focuses primarily on the Oracle Data Mining component of the Oracle Advanced Analytics Option and is tied to the Oracle SQL Developer Days virtual and onsite events.   I cover: Big Data + Big Data Analytics Competing on analytics & value proposition What is data mining? Typical use cases Oracle Data Mining high performance in-database SQL based data mining functions Exadata "smart scan" scoring Oracle Data Miner GUI (an Extension that ships with SQL Developer) Oracle Business Intelligence EE + Oracle Data Mining resutls/predictions in dashboards Applications "powered by Oracle Data Mining for factory installed predictive analytics methodologies Oracle R Enterprise Please contact [email protected] should you have any questions.  Hope you enjoy!  Charlie Berger, Sr. Director of Product Management, Oracle Data Mining & Advanced Analytics, Oracle Corporation

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  • Video Presentation and Demo of Oracle Advanced Analytics & Data Mining

    - by Mike.Hallett(at)Oracle-BI&EPM
    For a video presentation and demonstration of Oracle Advanced Analytics & Data Mining  click here. (This plays a large MP4 file in a browser: access is from Google.docs, and this works best with Google CHROME). This one hour session focuses primarily on the Oracle Data Mining component of the Oracle Advanced Analytics Option along with Oracle R Enterprise and is tied to the Oracle SQL Developer Days virtual and onsite events and is presented by Oracle’s Director for Advanced Analytics, Charlie Berger, covering: Big Data + Big Data Analytics Competing on analytics & value proposition What is data mining? Typical use cases Oracle Data Mining high performance in-database SQL based data mining functions Exadata "smart scan" scoring Oracle Data Miner GUI (an Extension that ships with SQL Developer) Oracle Business Intelligence EE + Oracle Data Mining results/predictions in dashboards Applications "powered by Oracle Data Mining" for factory installed predictive analytics methodologies Oracle R Enterprise Please contact [email protected] should you have any questions. 

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  • Google I/O 2012 - Making Good Apps Great: More Advanced Topics for Expert Android Developers

    Google I/O 2012 - Making Good Apps Great: More Advanced Topics for Expert Android Developers Reto Meier In a follow-up to last year's session, I'll demonstrate how to use advanced Android techniques to take a good app and transform it into a polished product, without being a resource hog. Features advanced coding tips and tricks, bandwidth-saving techniques, implementation patterns, exposure to some of the lesser-known API features, and insight into how to minimize battery drain by ensuring your app is a good citizen on the carrier network. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 2193 69 ratings Time: 58:35 More in Science & Technology

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  • Google Analytics Request URI to Event advanced filter

    - by confidentjohn
    I have a query string attached to a Request URI. Whilst I can see this data within the pages report and it works, I was thinking about setting up an advanced filter to convert the request URI to an Event, with the hope this would clean up my pages report and sit this query with related events in my data. I can see in advanced filters that this is possible, but seems limited to specifying a single event area, so Cat, action or Label, not all 3. Does any one know how I could set up an advanced filter to find any URIs that contain a specific query string, say example below. www.example.com?querystring=123 and convert this into an event, where I can set the Cat, action and label.

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  • Missed OpenWorld? Fear not. Customer Service Presentations for you!

    - by Tuula Fai
    As a Customer Service professional, you know the most frightening thing is having mission-critical systems go down when you’re trying to support customers. So while others are munching on candy this Halloween, why not spend your time listening to these Oracle OpenWorld sessions?   Oracle Service Vision and Roadmap Oracle RightNow Cross-Channel Contact Center Oracle RightNow Web Customer Service Oracle RightNow Chat Cloud Service & Oracle RightNow Virtual Assistant Cloud Service Oracle RightNow Social Customer Service Oracle RightNow Cloud Service - Upgrades Oracle Service – EBS Field Service Oracle Service – Siebel Service Oracle Service – Siebel Field Service In these presentations, you will learn the latest capabilities available in Oracle’s Service solutions for delivering a great customer experience. Like the ability to … Serve Your Customers Anywhere to maintain one seamless dialogue Turn Your Contact Center into a Profit Center by giving personal offers Use Social to Get Ahead of Service Issues by capturing and responding to posts Offer Help a Click Away on your support site at the point of need Humanize Web Self-Service with a Virtual Assistant that uses natural conversation As journalist Robert Liparulo said, “Knowledge was like candy: you never turned it down, especially if you didn't have to work too hard to get it.” It’s right here. Listen, Learn and Lead.

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  • JMS Step 6 - How to Set Up an AQ JMS (Advanced Queueing JMS) for SOA Purposes

    - by John-Brown.Evans
    JMS Step 6 - How to Set Up an AQ JMS (Advanced Queueing JMS) for SOA Purposes .jblist{list-style-type:disc;margin:0;padding:0;padding-left:0pt;margin-left:36pt} ol{margin:0;padding:0} .c17_6{vertical-align:top;width:468pt;border-style:solid;border-color:#000000;border-width:1pt;padding:5pt 5pt 5pt 5pt} .c5_6{vertical-align:top;border-style:solid;border-color:#000000;border-width:1pt;padding:0pt 5pt 0pt 5pt} .c6_6{vertical-align:top;width:156pt;border-style:solid;border-color:#000000;border-width:1pt;padding:5pt 5pt 5pt 5pt} .c15_6{background-color:#ffffff} .c10_6{color:#1155cc;text-decoration:underline} .c1_6{text-align:center;direction:ltr} .c0_6{line-height:1.0;direction:ltr} .c16_6{color:#666666;font-size:12pt} .c18_6{color:inherit;text-decoration:inherit} .c8_6{background-color:#f3f3f3} .c2_6{direction:ltr} .c14_6{font-size:8pt} .c11_6{font-size:10pt} .c7_6{font-weight:bold} .c12_6{height:0pt} .c3_6{height:11pt} .c13_6{border-collapse:collapse} .c4_6{font-family:"Courier New"} .c9_6{font-style:italic} .title{padding-top:24pt;line-height:1.15;text-align:left;color:#000000;font-size:36pt;font-family:"Arial";font-weight:bold;padding-bottom:6pt} .subtitle{padding-top:18pt;line-height:1.15;text-align:left;color:#666666;font-style:italic;font-size:24pt;font-family:"Georgia";padding-bottom:4pt} li{color:#000000;font-size:10pt;font-family:"Arial"} p{color:#000000;font-size:10pt;margin:0;font-family:"Arial"} h1{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:24pt;font-family:"Arial";font-weight:normal} h2{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:18pt;font-family:"Arial";font-weight:normal} h3{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:14pt;font-family:"Arial";font-weight:normal} h4{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:12pt;font-family:"Arial";font-weight:normal} h5{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:11pt;font-family:"Arial";font-weight:normal} h6{padding-top:0pt;line-height:1.15;text-align:left;color:#888;font-size:10pt;font-family:"Arial";font-weight:normal} This post continues the series of JMS articles which demonstrate how to use JMS queues in a SOA context. The previous posts were: JMS Step 1 - How to Create a Simple JMS Queue in Weblogic Server 11g JMS Step 2 - Using the QueueSend.java Sample Program to Send a Message to a JMS Queue JMS Step 3 - Using the QueueReceive.java Sample Program to Read a Message from a JMS Queue JMS Step 4 - How to Create an 11g BPEL Process Which Writes a Message Based on an XML Schema to a JMS Queue JMS Step 5 - How to Create an 11g BPEL Process Which Reads a Message Based on an XML Schema from a JMS Queue This example leads you through the creation of an Oracle database Advanced Queue and the related WebLogic server objects in order to use AQ JMS in connection with a SOA composite. If you have not already done so, I recommend you look at the previous posts in this series, as they include steps which this example builds upon. The following examples will demonstrate how to write and read from the queue from a SOA process. 1. Recap and Prerequisites In the previous examples, we created a JMS Queue, a Connection Factory and a Connection Pool in the WebLogic Server Console. Then we wrote and deployed BPEL composites, which enqueued and dequeued a simple XML payload. AQ JMS allows you to interoperate with database Advanced Queueing via JMS in WebLogic server and therefore take advantage of database features, while maintaining compliance with the JMS architecture. AQ JMS uses the WebLogic JMS Foreign Server framework. A full description of this functionality can be found in the following Oracle documentation Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server 11g Release 1 (10.3.6) Part Number E13738-06 7. Interoperating with Oracle AQ JMS http://docs.oracle.com/cd/E23943_01/web.1111/e13738/aq_jms.htm#CJACBCEJ For easier reference, this sample will use the same names for the objects as in the above document, except for the name of the database user, as it is possible that this user already exists in your database. We will create the following objects Database Objects Name Type AQJMSUSER Database User MyQueueTable Advanced Queue (AQ) Table UserQueue Advanced Queue WebLogic Server Objects Object Name Type JNDI Name aqjmsuserDataSource Data Source jdbc/aqjmsuserDataSource AqJmsModule JMS System Module AqJmsForeignServer JMS Foreign Server AqJmsForeignServerConnectionFactory JMS Foreign Server Connection Factory AqJmsForeignServerConnectionFactory AqJmsForeignDestination AQ JMS Foreign Destination queue/USERQUEUE eis/aqjms/UserQueue Connection Pool eis/aqjms/UserQueue 2. Create a Database User and Advanced Queue The following steps can be executed in the database client of your choice, e.g. JDeveloper or SQL Developer. The examples below use SQL*Plus. Log in to the database as a DBA user, for example SYSTEM or SYS. Create the AQJMSUSER user and grant privileges to enable the user to create AQ objects. Create Database User and Grant AQ Privileges sqlplus system/password as SYSDBA GRANT connect, resource TO aqjmsuser IDENTIFIED BY aqjmsuser; GRANT aq_user_role TO aqjmsuser; GRANT execute ON sys.dbms_aqadm TO aqjmsuser; GRANT execute ON sys.dbms_aq TO aqjmsuser; GRANT execute ON sys.dbms_aqin TO aqjmsuser; GRANT execute ON sys.dbms_aqjms TO aqjmsuser; Create the Queue Table and Advanced Queue and Start the AQ The following commands are executed as the aqjmsuser database user. Create the Queue Table connect aqjmsuser/aqjmsuser; BEGIN dbms_aqadm.create_queue_table ( queue_table = 'myQueueTable', queue_payload_type = 'sys.aq$_jms_text_message', multiple_consumers = false ); END; / Create the AQ BEGIN dbms_aqadm.create_queue ( queue_name = 'userQueue', queue_table = 'myQueueTable' ); END; / Start the AQ BEGIN dbms_aqadm.start_queue ( queue_name = 'userQueue'); END; / The above commands can be executed in a single PL/SQL block, but are shown as separate blocks in this example for ease of reference. You can verify the queue by executing the SQL command SELECT object_name, object_type FROM user_objects; which should display the following objects: OBJECT_NAME OBJECT_TYPE ------------------------------ ------------------- SYS_C0056513 INDEX SYS_LOB0000170822C00041$$ LOB SYS_LOB0000170822C00040$$ LOB SYS_LOB0000170822C00037$$ LOB AQ$_MYQUEUETABLE_T INDEX AQ$_MYQUEUETABLE_I INDEX AQ$_MYQUEUETABLE_E QUEUE AQ$_MYQUEUETABLE_F VIEW AQ$MYQUEUETABLE VIEW MYQUEUETABLE TABLE USERQUEUE QUEUE Similarly, you can view the objects in JDeveloper via a Database Connection to the AQJMSUSER. 3. Configure WebLogic Server and Add JMS Objects All these steps are executed from the WebLogic Server Administration Console. Log in as the webLogic user. Configure a WebLogic Data Source The data source is required for the database connection to the AQ created above. Navigate to domain > Services > Data Sources and press New then Generic Data Source. Use the values:Name: aqjmsuserDataSource JNDI Name: jdbc/aqjmsuserDataSource Database type: Oracle Database Driver: *Oracle’ Driver (Thin XA) for Instance connections; Versions:9.0.1 and later Connection Properties: Enter the connection information to the database containing the AQ created above and enter aqjmsuser for the User Name and Password. Press Test Configuration to verify the connection details and press Next. Target the data source to the soa server. The data source will be displayed in the list. It is a good idea to test the data source at this stage. Click on aqjmsuserDataSource, select Monitoring > Testing > soa_server1 and press Test Data Source. The result is displayed at the top of the page. Configure a JMS System Module The JMS system module is required to host the JMS foreign server for AQ resources. Navigate to Services > Messaging > JMS Modules and select New. Use the values: Name: AqJmsModule (Leave Descriptor File Name and Location in Domain empty.) Target: soa_server1 Click Finish. The other resources will be created in separate steps. The module will be displayed in the list.   Configure a JMS Foreign Server A foreign server is required in order to reference a 3rd-party JMS provider, in this case the database AQ, within a local WebLogic server JNDI tree. Navigate to Services > Messaging > JMS Modules and select (click on) AqJmsModule to configure it. Under Summary of Resources, select New then Foreign Server. Name: AqJmsForeignServer Targets: The foreign server is targeted automatically to soa_server1, based on the JMS module’s target. Press Finish to create the foreign server. The foreign server resource will be listed in the Summary of Resources for the AqJmsModule, but needs additional configuration steps. Click on AqJmsForeignServer and select Configuration > General to complete the configuration: JNDI Initial Context Factory: oracle.jms.AQjmsInitialContextFactory JNDI Connection URL: <empty> JNDI Properties Credential:<empty> Confirm JNDI Properties Credential: <empty> JNDI Properties: datasource=jdbc/aqjmsuserDataSource This is an important property. It is the JNDI name of the data source created above, which points to the AQ schema in the database and must be entered as a name=value pair, as in this example, e.g. datasource=jdbc/aqjmsuserDataSource, including the “datasource=” property name. Default Targeting Enabled: Leave this value checked. Press Save to save the configuration. At this point it is a good idea to verify that the data source was written correctly to the config file. In a terminal window, navigate to $MIDDLEWARE_HOME/user_projects/domains/soa_domain/config/jms  and open the file aqjmsmodule-jms.xml . The foreign server configuration should contain the datasource name-value pair, as follows:   <foreign-server name="AqJmsForeignServer">         <default-targeting-enabled>true</default-targeting-enabled>         <initial-context-factory>oracle.jms.AQjmsInitialContextFactory</initial-context-factory>         <jndi-property>           <key> datasource </key>           <value> jdbc/aqjmsuserDataSource </value>         </jndi-property>   </foreign-server> </weblogic-jms> Configure a JMS Foreign Server Connection Factory When creating the foreign server connection factory, you enter local and remote JNDI names. The name of the connection factory itself and the local JNDI name are arbitrary, but the remote JNDI name must match a specific format, depending on the type of queue or topic to be accessed in the database. This is very important and if the incorrect value is used, the connection to the queue will not be established and the error messages you get will not immediately reflect the cause of the error. The formats required (Remote JNDI names for AQ JMS Connection Factories) are described in the section Configure AQ Destinations  of the Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server document mentioned earlier. In this example, the remote JNDI name used is   XAQueueConnectionFactory  because it matches the AQ and data source created earlier, i.e. thin with AQ. Navigate to JMS Modules > AqJmsModule > AqJmsForeignServer > Connection Factories then New.Name: AqJmsForeignServerConnectionFactory Local JNDI Name: AqJmsForeignServerConnectionFactory Note: this local JNDI name is the JNDI name which your client application, e.g. a later BPEL process, will use to access this connection factory. Remote JNDI Name: XAQueueConnectionFactory Press OK to save the configuration. Configure an AQ JMS Foreign Server Destination A foreign server destination maps the JNDI name on the foreign JNDI provider to the respective local JNDI name, allowing the foreign JNDI name to be accessed via the local server. As with the foreign server connection factory, the local JNDI name is arbitrary (but must be unique), but the remote JNDI name must conform to a specific format defined in the section Configure AQ Destinations  of the Oracle® Fusion Middleware Configuring and Managing JMS for Oracle WebLogic Server document mentioned earlier. In our example, the remote JNDI name is Queues/USERQUEUE , because it references a queue (as opposed to a topic) with the name USERQUEUE. We will name the local JNDI name queue/USERQUEUE, which is a little confusing (note the missing “s” in “queue), but conforms better to the JNDI nomenclature in our SOA server and also allows us to differentiate between the local and remote names for demonstration purposes. Navigate to JMS Modules > AqJmsModule > AqJmsForeignServer > Destinations and select New.Name: AqJmsForeignDestination Local JNDI Name: queue/USERQUEUE Remote JNDI Name:Queues/USERQUEUE After saving the foreign destination configuration, this completes the JMS part of the configuration. We still need to configure the JMS adapter in order to be able to access the queue from a BPEL processt. 4. Create a JMS Adapter Connection Pool in Weblogic Server Create the Connection Pool Access to the AQ JMS queue from a BPEL or other SOA process in our example is done via a JMS adapter. To enable this, the JmsAdapter in WebLogic server needs to be configured to have a connection pool which points to the local connection factory JNDI name which was created earlier. Navigate to Deployments > Next and select (click on) the JmsAdapter. Select Configuration > Outbound Connection Pools and New. Check the radio button for oracle.tip.adapter.jms.IJmsConnectionFactory and press Next. JNDI Name: eis/aqjms/UserQueue Press Finish Expand oracle.tip.adapter.jms.IJmsConnectionFactory and click on eis/aqjms/UserQueue to configure it. The ConnectionFactoryLocation must point to the foreign server’s local connection factory name created earlier. In our example, this is AqJmsForeignServerConnectionFactory . As a reminder, this connection factory is located under JMS Modules > AqJmsModule > AqJmsForeignServer > Connection Factories and the value needed here is under Local JNDI Name. Enter AqJmsForeignServerConnectionFactory  into the Property Value field for ConnectionFactoryLocation. You must then press Return/Enter then Save for the value to be accepted. If your WebLogic server is running in Development mode, you should see the message that the changes have been activated and the deployment plan successfully updated. If not, then you will manually need to activate the changes in the WebLogic server console.Although the changes have been activated, the JmsAdapter needs to be redeployed in order for the changes to become effective. This should be confirmed by the message Remember to update your deployment to reflect the new plan when you are finished with your changes. Redeploy the JmsAdapter Navigate back to the Deployments screen, either by selecting it in the left-hand navigation tree or by selecting the “Summary of Deployments” link in the breadcrumbs list at the top of the screen. Then select the checkbox next to JmsAdapter and press the Update button. On the Update Application Assistant page, select “Redeploy this application using the following deployment files” and press Finish. After a few seconds you should get the message that the selected deployments were updated. The JMS adapter configuration is complete and it can now be used to access the AQ JMS queue. You can verify that the JNDI name was created correctly, by navigating to Environment > Servers > soa_server1 and View JNDI Tree. Then scroll down in the JNDI Tree Structure to eis and select aqjms. This concludes the sample. In the following post, I will show you how to create a BPEL process which sends a message to this advanced queue via JMS. Best regards John-Brown Evans Oracle Technology Proactive Support Delivery

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  • Free Webinar on Improving Your Customer Experience with Integrated Channels

    - by divya.malik
    Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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  • Oracle Customer Experience Summit @ OpenWorld

    - by Michael Seback
    Businesses worldwide are operating in a new era. Customers are taking charge of their relationships with brands, and the customer experience has become the most important differentiator and driver of business value. Where is the experience heading? And how can businesses take advantage of the customer experience revolution?  Find out from experts at a one-of-a-kind event:  Oracle Customer Experience Summit @ OpenWorld Preview the Conference Schedule for October 3 – 5, 2012 Registration - Wednesday October 3, 7:00 a.m.–6:30 p.m. Westin St. Francis, Moscone West, South, Hilton San Francisco, and Hotel Nikko Sample Sessions: The Experience Imperative - Wednesday October 3, 12:30 p.m.–2:30 p.m. Mark Hurd, President, Oracle Anthony Lye, Senior Vice President, Oracle Cloud Applications Strategy David Vap, Global Vice President, Product Development, Oracle Mike Svatek, Chief Strategy Officer, Bazaarvoice Leading the Experience Revolution - Wednesday October 3, 3:45 p.m.–4:45 p.m. Seth Godin, Best-Selling Author, Founder of Squidoo.com David Vap, Global Vice President, Product Development, Oracle Driving a Customer Experience Strategy - Wednesday October 3, 5:00 p.m.–6:00 p.m. David Vap, Global Vice President, Product Development, Oracle Matthew Banks, Senior Director, Customer Experience Solutions, Oracle Register now.

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  • Webinar: Meeting Customer Expectations in the New Age of Retail

    - by Sanjeev Sharma
    Webcast Date: Thursday, November 8, 2012 Time: 10am PT/ 1pm ET The retail market has expanded into the online, mobile, and social worlds. But the key to success hasn’t changed since the days of traditional, brick-and-mortar business. It’s still about service. A successful retailer today in omni-channel customer engagement must be able to deliver quality service that meets customer expectations. For many retailers, Oracle Web commerce applications help them achieve that success, allowing them to market, interact, and transact across multiple channels in a predictable, consistent, and personalized manner. Join us for this Webcast, and learn what Oracle applications can do for your business. In this session, we will discuss: The significance and dimensions of modern omni-channel customer experience The Oracle Commerce platform Real-world examples of business value derived by running customer-facing applications on Oracle Engineered Systems Register today Speakers: Sanjeev Sharma Principal Product Director, Oracle Exalogic, Oracle Kelly Goetsch Senior Principal Product Manager, Oracle Commerce, Oracle Dan Conway Senior Product Manager, Oracle Retail, Oracle

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  • Social Analytics and the Customer

    - by David Dorf
    Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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  • Customer Experience Management : A conversation with world experts RTD

    - by David lefranc
    A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

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  • Customer Experience Management : A conversation with world experts RTD

    - by David lefranc
    A conversation with world experts in Customer Experience Management in Rome, Italy - Wed, June 20, 2012 It is our pleasure to share the registration link below for your chance to meet active members of the Oracle Real-Time Decisions Customer Advisory Board. Join us to hear how leading brands across the world have achieved tremendous return on investment through their Oracle Real-Time Decisions deployments and do not miss this unique opportunity to ask them specific questions directly during our customer roundtable. Please share this information with anyone interested in real-time decision management and cross-channel predictive process optimization.http://www.oracle.com/goto/RealTimeDecisions

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  • Customer Webcast: Alcatel-Lucent Creates a Modern User Experience

    - by [email protected]
    Today, customer satisfaction is critical to a company's long-term success. With customers searching the internet to find new solutions and offerings, it's more important than ever to deliver a modern and engaging user experience that's both interactive and community-based. Join us on June 30th for this exclusive LIVE Webcast with Saeed Hosseiniyar, CIO of Alcatel-Lucent's Enterprise Products Group, and Andy MacMillan, Vice President of Product Management for Oracle's Enterprise 2.0 Solutions. You'll learn how a modern customer service portal with integrated Web 2.0 and social media features can: Improve customer satisfaction by delivering rich, personalized and interactive content Speed product development by facilitating participation and feedback from customers through online communities Improve ROI with a unified platform that delivers content to employees, partners and customers You'll walk away with concrete strategies, best practices and real-world insights on how to transform your company's brand with a next-generation customer service and support site. Register today for this complimentary live Webcast!

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  • Join Us for the Next Quarterly Customer Update Webcast

    - by michelle.huff
    Join us for the next Oracle Content Management Quarterly Customer Update Webcast scheduled for this coming January 19 & 20, 2010. In this webcast we'll bring you up to speed on the latest updates and changes made available these past few months. Additionally, we'll cover the new features and certifications in the latest ODC & ODDC 10.1.3.5.1 release, as well as the upcoming Enterprise Content Management Suite 11gR1 PS3 (patch set 3) release. Register Today! Americas / EMEA time zones: Customer Update January 19, 2010 9:00am US PT / 12:00pm US ET / 17:00 London Length: 1 hour *Please use your corporate email address to register. Asia-Pacific time zones: Customer Update (Repeat Webcast) January 20, 2010 1:00pm Sydney AET, 10:00am Singapore (Jan 19, 2010 @ 6:00pm US PT) Length: 1 hour *Please use your corporate email address to register Missed Previous Customer Quarterly Updates? Get caught up on Oracle & ECM news. View a recording or the presentation from previous Webcasts held since June 2008 (available from My Oracle Support).

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  • Dealing with the customer / developer culture mismatch on an agile project

    - by Eric Smith
    One of the tenets of agile is ... Customer collaboration over contract negotiation ... another one is ... Individuals and interactions over processes and tools But the way I see it, at least when it comes to interaction with the customer, there is a fundamental problem: How the customer thinks is fundamentally different to how a software engineer thinks That may be a bit of a generalisation, yes. Arguably, there are business domains where this is not necessarily true---these are few and far between though. In many domains though, the typical customer is: Interested in daily operational concerns--short-range tactics ... not strategy; Only concerned with the immediate solution; Generally one-dimensional, non-abstract thinkers; Primarily interested in "getting the job done" as opposed to coming up with a lasting, quality solution. On the other hand, software engineers who practice agile are: Professionals who value quality; Individuals who understand the notion of "more haste less speed" i.e., spending a little more time to do things properly will save lots of time down the road; Generally, very experienced analytical thinkers. So very clearly, there is a natural culture discrepancy that tends to inhibit "customer collaboration". What's the best way to address this?

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  • Oracle SOA Suite - Highlighted Travel and Transportation Customer References

    - by Bruce Tierney
    0 0 1 1137 6483 - 54 15 7605 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Next in this series on industry-specific highlights of Oracle SOA Suite customers is the Travel and Transportation industry.  If you are in the travel or transportation industry, take a look at how these Oracle SOA Suite integration customers have addressed common business requirements to enable better customer service, lower costs, and deliver new business services. For example, All Nippon Airways (ANA) has significantly lowered management costs associated with their hybrid on-premise/cloud ticketing system deployments for domestic and international flights. Their lead-time for changes or new applications has been greatly reduced compared to their old mainframe-based systems, enabling ANA to rapidly develop new services in response to changing market needs. Another example is Schneider National, a leading provider of truckload logistics, and how they have integrated Oracle E-Business Suite, Siebel CRM, Oracle Transportation Management and customers applications using Oracle SOA Suite. Schneider National has 400 BPEL processes that generate over 60 million composite instances over five SOA clusters.  Take a deeper look into any of these case studies, videos, and Oracle Magazine articles that closely align with your industry:  Customers fly and airline succeeds with an IT transformation. Company:  All Nippon Airways  Customer Oracle or Profit Magazine Article   |   Travel and Transportation   |   Published on January 06, 2014 Any successful business must ensure ongoing customer satisfaction, respond to increased competition, and minimize costs. Running a successful airline in today’s economic climate requires all of those things, as well a... Openmatics Revolutionizes Fleet Management with Standards-Based Vehicle Telematics Platform New Company:  Openmatics s.r.o.  Customer Snapshot   |   Automotive   |   Published on May 20, 2014 Openmatics uses Oracle WebCenter Portal and Oracle Application Development Framework as a foundation for Openmatics, a vehicle telematics service for next-generation fleet management. It integrated its own app shop wi... Future Proof: To keep pace with mobile, social, and location-based services, smart technologists are using middleware to innovate Company:  SFpark  Customer Oracle or Profit Magazine Article   |   Professional Services   |   Published on August 01, 2012 Oracle Fusion Middleware is at the heart of a recently completed and very ambitious project to change how people handle the challenge of finding a parking space in San Francisco, California. “Parking is a universal is... Globalia Corporación Empresarial Accelerates Hotel Bookings, Boosts Sales by 40% with In-Memory Data Grid Solution Company:  Globalia Corporación Empresarial S.A.  Customer Snapshot   |   Travel and Transportation   |   Published on April 29, 2013 Globalia Corporación Empresarial S.A. deployed Oracle Coherence to reengineer the group’s core system for hotel bookings, now serving booking requests involving 80 hotels within an average response time of 100 millise... Choice Hotels Uses Oracle SOA Suite and Oracle BPM Suite to Modernize Global IT Architecture Company:  Choice Hotels  Press Release   |   Travel and Transportation   |   Published on August 07, 2012 Choice Hotels International, one of the largest and most successful hotel franchises in the world, has implemented Oracle SOA Suite and Oracle BPM Suite. Sascar Consolidates Fleet Management Infrastructure and Accelerates Customers’ Data Access Company:  Sascar  Customer Case Study   |   Travel and Transportation   |   Published on February 07, 2014 Description – Sascar used Oracle Exadata Database Machine, Oracle Exalogic Elastic Cloud and Oracle WebLogic Suite 11g to consolidate fleet management and perform real-time vehicle tracking 4x faster. Directorate General of Civil Aviation Streamlines Key Aviation Applications Access, Improves Productivity and Reduces Maintenance Costs Company:  Directorate General of Civil Aviation (DGAC)  Customer Snapshot   |   Travel and Transportation   |   Published on May 24, 2013 With Oracle Fusion Middleware, the Directorate General of Civil Aviation (DGAC) provided its 12,500 employees a virtual office environment that integrates team workspaces, business applications, and e-mails within a n... Schneider National Implements Next-Generation IT Infrastructure to Continue Leadership in Transportation and Logistics Industry Company:  Schneider National, Inc.  Customer Snapshot   |   Travel and Transportation   |   Published on February 26, 2013 Schneider National, Inc. deployed Oracle applications, Oracle Fusion Middleware, and Oracle development tools as the foundation for its next-generation IT environment, which is driving new levels of efficiency, profit... DGAC Cuts Subscription Costs with Oracle Company:  DGAC  Video   |   Travel and Transportation   |   Published on October 31, 2012 Using Oracle WebCenter Portal, Oracle SOA Suite, and Oracle Exalogic, DGAC reduces the cost of subscriptions to newsletters and provide to its 12,500 employees a collaborative workspace portal. Asiana Airlines Builds PIP System with Oracle Solutions Company:  Asiana Airlines  Video   |   Travel and Transportation   |   Published on July 26, 2012 With Oracle Exalogic and the Oracle SOA Suite, Asiana Airlines builds a passenger service integrated platform providing various services such as integration between its interface and internal systems and a data wareho... Choice Hotels Reduces Time to Market with Oracle WebCenter Company:  Choice Hotels  Video   |   Travel and Transportation   |   Published on April 11, 2014 Using Oracle WebCenter and Oracle SOA standardization, Choice Hotels consolidated multiple platforms, reduced IT dependency and realized tremendous benefits in total cost of ownership and faster time to market support... An Interview with Schneider National's Judy Lemke Company:  Schneider National  Video   |   Travel and Transportation   |   Published on December 17, 2013 Judy Lemke talks with Mark Sunday about the challenges Schneider National faced and how they overcame them through a companywide transformational change. For more details on these case studies, you can use this pre-filtered search on “Travel and Transportation” / “Middleware” / “Service Oriented Architecture” or browse on your own at www.oracle.com/customers

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  • La Customer Satisfaction non basta più!

    - by Silvia Valgoi
    La partita per la conquista della fedeltà dei clienti si gioca sempre meno sul prodotto e sempre più sul servizio. Dal momento che il consumatore di oggi è molto più evoluto e autonomo nelle scelte, il servizio deve andare ben oltre la classica interazione da Customer Service: deve rappresentare una vera e propria esperienza d’acquisto positiva. Questo è il risultato, che poi è una conferma, di Oracle Customer Experience Index, una ricerca che Oracle ha commissionato alla società LoudHouse la quale ha raccolto le opinioni di 1400 consumatori europei, di cui 200 italiani. Addirittura, l'81% di chi fa acquisti sarebbe disposto a pagare di più per una migliore customer experience. Un risultato non banale che la dice lunga su quanto il consumatore oggi sia evoluto e pretenda molto dall’azienda con la quale sta interagendo. Il 70% di coloro che hanno risposto al questionario afferma che se l’esperienza d’acquisto fosse negativa smetterebbe di rivolgersi a una determinata azienda e il 92% di questi comprerebbe da un concorrente. Ecco perchè il Customer Service non è più sufficiente, l’esperienza d’acquisto deve essere a 360° a partire dall’approccio al sito web per acquisire informazioni, all’analisi delle interazioni sui social media, fino alla consistenza delle informazioni e delle risposte che vengono fornite attraverso tutti i canali sia fisici sia virtuali. Per far questo Oracle ha dato vita a un’insieme di soluzioni che ha chiamato proprio Customer Experience Suite e spaziano dalla creazione di siti web evoluti, alla possibilità di fare Intelligence sui Social Media, alla capacità di creare un proficuo dialogo con i clienti in fase di postvendita. Per leggere il comunicato stampa della ricerca clicca qui   Per approfondire i risultati della ricerca CX Index  clicca qui

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  • Customer Concepts TV

    - by Richard Lefebvre
    Eliminate the Guesswork in Your Customer's Sales Organization Selling is the lifeblood of every business. In the past, companies would increase headcount to boost sales. In today’s business environment, companies need to re-evaluate the way in which they sell. Sales and marketing organisations must optimise performance, increase team productivity and focus on the best opportunities. Oracle Fusion CRM has been specifically designed with tools to help sales and marketing teams improve efficiency and drive revenue. Territory modeling and management, quota and commission management, collaborative features, real-time customer information and mobile device integration are just some features incorporated. Join us on Customer Concepts TV as we aim to help you find the right strategy for your prospect and customers. Whether they already have a CRM solution in place or are looking for the next level of CRM implementation, this online TV show will give you very practical advice that can help you to make the most out of your CRM implementation.Register now to reserve your spot for this exclusive, live-stream event. Customer Concepts TV comes to you on April 24. Watch the Customer Concepts TV trailer here

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  • Oracle Hosts Successful PeopleSoft Customer Advisory Board Meetings

    - by Mark.Hoernemann
    Last week, Oracle hosted the annual Customer Advisory Board meetings for various PeopleSoft applications, including the PeopleTools CAB.  The three day event at the Oracle headquarters brought together over 90 customers, with over 170 representatives taking part.  This was the largest CAB event PeopleSoft has had to date.  The focus of the event was to share our vision for PeopleSoft, and gain valuable input from our customer base on our direction and focus areas.  The customer feedback we received for the event was extremely positive, matching the sentiment on our side.  The information our CAB members provided was excellent; it will help ensure that we focus on the areas that matter most to our customers.   I’d like to thank all the customers that took the time out of their schedules to hear where we’re looking to go in the future, and provide guidance on how we can best assist our customer base on remaining successful in the marketplace.

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  • Enterprise Manager 12c Grand Tour Customer/Partner Workshop

    - by mseika
    EMEA | Customer/Partner Workshop EMEA Oracle Solution Centre Enterprise Manager 12c Grand Tour Customer/Partner Workshop em.us.oracle.com On the WebSales ToolsCollateral Enterprise Manager 12c Grand Tour Customer/Partner Workshop The EMEA OSC is hosting a one day Customer/Partner Oracle Enterprise Manager 12c Grand Tour workshop in Thames Valley Park, Reading, UK on 31 Oct and 01 Nov 2012. The Workshop gives attendees a good insight into the latest release by highlighting several new functional areas of the product. The format of the day will provide opportunity for discussion as well as a number of presentations and exercises covering: EM User Interface Monitoring and Framework Database Lifecycle Management Database Management Middleware Management Using comprehensive workbooks attendees will be able to follow step-by-step instructions, with OSC SME's being on hand for any questions, to gain ‘hands on’ experience of EM12c functionality. Logistics Dates31 Oct and 01 Nov 2012 Time10:00 - 16:00 LocationOracle Solution Center, Oracle 520 Thames Valley Park, Reading, RG6 1RA Space is limited. If you have a customer/partner who would like to attend please register their details: For Wed 31 Oct 2012 REGISTER For Thu 01 Nov 2012REGISTER . Please note that this workshop is ONLY for customers/partners and seats will not be allocated to Oracle employees.

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  • WebCenter Customer Spotlight: Sberbank of Russia

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital.Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million.Sberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search, which became an indispensable service across the organization and in the board room business results. Sberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. With the implemented solution they reducing the amount of bad debt significantly. Company OverviewSberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital. Business ChallengesSberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. As part of their business strategy they wanted to drive high-quality, competitive customer services by simplifying client communication processes and enabling personnel to quickly access client information Solution deployedSberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search which became an indispensable service across the organization and in the board room business results. Business ResultsSberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. They monitored 103,000 client transactions and 32,000 bank cards with credit collection issues (100% of Sberbank’s bad borrowers) reducing the amount of bad debt significantly. “Innovation and client service are the foundation of our business strategy. Oracle’s Siebel CRM applications helped advance our objectives by enabling us to deliver faster, more personalized service while managing and tracking distressed assets.” A.B. Sokolov, Head of Center of Business Administration and Customer Relationship Management, Sberbank of Russia Additional Information Sberbank of Russia Customer Snapshot Oracle WebCenter Content Siebel Customer Relationship Management 8.1 Oracle Business Intelligence, Enterprise Edition 11g

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  • Now Available:Oracle Utilities Customer Care & Billing Version 2.4.0 SP1

    - by Roxana Babiciu
    We are pleased to announce the general availability of Oracle Utilities Customer Care & Billing 2.4.0 SP1. Key Features & Benefits: Oracle Utilities Customer Care & Billing 2.4.0 SP1 includes several base enhancements and a new licensable module called Customer Program Management. Key base enhancements in this release are: Configuration Migration Assistant (Additional Migration Plans) – Configuration Migration Assistant (CMA) was introduced in Oracle Utilities Application Framework V4.2.0 to supersede the ConfigLab facility. Oracle Utilities Customer Care and Billing now has a large number of migration plans to support migrating administration objects between environments. Encryption – Ability to configure encryption for fields that store sensitive data such as credit card numbers, bank account numbers, social security numbers, and MICR ID. Single Euro Payments Area (SEPA) Direct Debit – Functionality for configuring recurring direct debit payments in accordance with the Single Euro Payments Area (SEPA) initiative. Usage Enhancement for Bill Print – Allows additional information to be captured on a usage request to support billing when meter reads are not obtained from Oracle Utilities Customer Care & Billing but from a meter data management system (e.g. Oracle Utilities Meter Data Management). Preferences Portal – Communication preference zones allowing utilities to track customers’ preferred communication channels for various types of notifications or communications (e.g. phone, SMS, email). More information can be found on OPN!

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  • Oracle: Focus on the Customer

    Jeb Dasteel, Vice President Oracle Global Customer Programs, talks with Fred about what Oracle is doing to drive Customer Focus and to create the Superior Ownership Experience for every Oracle customer.

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