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• The Nine Cs of Customer Engagement

  - by Michael Snow

  Avoid Social Media Fatigue - Learn the 9 C's of Customer Engagement inside the Click Here The order you must follow to make the colored link appear in browsers. If not the default window link will appear 1. Select the word you want to use for the link 2. Select the desired color, Red, Black, etc 3. Select bold if necessary ___________________________________________________________________________________________________________________ Templates use two sizes of fonts and the sans-serif font tag for the email. All Fonts should be (Arial, Helvetica, sans-serif) tags Normal size reading body fonts should be set to the size of 2. Small font sizes should be set to 1 !!!!!!!DO NOT USE ANY OTHER SIZE FONT FOR THE EMAILS!!!!!!!! ___________________________________________________________________________________________________________________ -- Have We Hit a Social-Media Plateau? In recent years, social media has evolved from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value. Yet, time is running out for businesses to make the most out of this channel. This isn’t a warning. It’s a fact. Join leading industry analyst R “Ray” Wang as he explains how to apply the nine Cs of engagement to strengthen customer relationships. Learn: How to overcome social-media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement Register for the eighth Webcast in the Social Business Thought Leaders series today. Register Now Thurs., Sept. 20, 2012 10 a.m. PT / 1 p.m. ET Presented by: R “Ray” Wang Principal Analyst and CEO, Constellation Research Christian Finn Senior Director, Product Management Oracle Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement SEV100103386 Oracle Corporation - Worldwide Headquarters, 500 Oracle Parkway, OPL - E-mail Services, Redwood Shores, CA 94065, United States Your privacy is important to us. You can login to your account to update your e-mail subscriptions or you can opt-out of all Oracle Marketing e-mails at any time.Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with Oracle such as Security Updates, Event Registration notices, Account Management and Support/Service communications.

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• Managing accounts on a private website for a real-life community

  - by Smudge

  Hey Pro Webmasters, I'm looking at setting-up a walled-in website for a real-life community of people, and I was wondering if anyone has any experience with managing member accounts for this kind of thing. Some conditions that must be met: This community has a set list of real-life members, each of whom would be eligible for one account on the website. We don't expect or require that they all sign-up. It is purely opt-in, but we anticipate that many of them would be interested in the services we are setting up. Some of the community members emails are known, but some of them have fallen off the grid over the years, so ideally there would be a way for them to get back in touch with us through the public-facing side of the site. (And we'd want to manually verify the identity of anyone who does so). Their names are known, and for similar projects in the past we have assigned usernames derived from their real-life names. This time, however, we are open to other approaches, such as letting them specify their own username or getting rid of usernames entirely. The specific web technology we will use (e.g. Drupal, Joomla, etc) is not really our concern right now -- I am more interested in how this can be approached in the abstract. Our database already includes the full member roster, so we can email many of them generated links to a page where they can create an account. (And internally we can require that these accounts be paired with a known member). Should we have them specify their own usernames, or are we fine letting them use their registered email address to log-in? Are there any paradigms for walled-in community portals that help address security issues if, for example, one of their email accounts is compromised? We don't anticipate attempted break-ins being much of a threat, because nothing about this community is high-profile, but we do want to address security concerns. In addition, we want to make the sign-up process as painless for the members as possible, especially given the fact that we can't just make sign-ups open to anyone. I'm interested to hear your thoughts and suggestions! Thanks!

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• Paranoid management, contractor checking work [closed]

  - by user833345

  Just wanted to get some opinions and experiences on an issue I'm having at work. First, a little background. I've been working at a company for some time (past any probation periods) and rewriting a horrendous system. No tests, incomplete and broken functionality everywhere, enough copypasta to feed a small village, redundant code, more unused SQL tables than used ones and terrible performance. I've never seen such bad code, pretty much all of it is worthy of being posted on TheDailyWTF. The company has been operating for a number of years and have had a string of bad developers working on this system. I made a call on rewriting instead of refactoring since I judged it to be less work overall and decided that the result will address the requirements more appropriately, since the central requirement is to have a future-proof system for the next decade with plenty of room to scale up. Refactoring would have entailed untangling a huge ball of yarn and at the same time integrating it with a proper foundation or building a foundation from scratch. I've introduced the latest spiffy framework, unit & functional testing, CI, a bug tracker and agile workflow to the environment. I've fixed most of the performance issues of the old system (there were no indexes on any of the tables, for example). I've created an automated deployment process for the old system. The CTO has been maintaining the old system while I have been building the new one and he has been advising management that everything is being done as per best practices. However, management is hiring a contractor to come in and verify my work. In my experience, this is unprecedented. I can understand their reasoning to an extent, since they've had bad luck in the past, but can't help but feel somewhat offended at the fact that they distrust two senior developers who have been working with them for some time enough that a third party is being brought in. And it's not just me who is under watch - people's emails are constantly checked, someone had a remote desktop application installed on their computer of which I was asked to check the usage logs to try to determine if they were stealing sensitive data and there are CCTV cameras in one of the rooms. It's the first time I've decided to disable my Skype history at work. Am I right to feel indignant here? Has anyone else ever encountered such a situation? If so, how did it work out in the end? Was it worth sticking around? Should I just find another job?

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• OOF checklist

  - by Daniel Moth

  When going on vacation or otherwise being out of office (known as OOF in Microsoft), it is polite and professional that our absence creates the minimum disruption possible to the rest of the business, and especially our colleagues. Below is my OOF checklist - I try to do these as soon as I know I'll be OOF, rather than leave it for the night before. Let the relevant folks on the team know the planned dates of absence and check if anybody was expecting something from you during that timeframe. Reset expectations with them, and as applicable try to find another owner for individual activities that cannot wait. Go through your calendar for the OOF period and decline every meeting occurrence so the owner of the meeting knows that you won't be attending (similar to my post about responding to invites). If it is your meeting cancel it so that people don’t turn up without the meeting organizer being there. Do this even for meetings were the folks should know due to step #1. Over-communicating is a good thing here and keeps calendars all around up to date. Enter your OOF dates in whatever tool your company uses. Typically that is the notification to your manager. In your Outlook calendar, create a local Appointment (don't invite anyone) for the date range (All day event) setting the "Show As" dropdown to "Out of Office". This way, people won’t try to schedule meetings with you on that day. If you use Lync, set the status to "Off Work" for that period. If you won't be responding to email (which when on your vacation you definitely shouldn't) then in Outlook setup "Automatic Replies (Out of Office)" for that period. This way people won’t think you are rude when not replying to their emails. In your OOF message point to an alias (ideally of many people) as a fallback for urgent queries. If you want to proactively notify individuals of your OOFage then schedule and send a multi-day meeting request for the entire period. Remember to set the "Show As" to "Free" (so their calendar doesn’t show busy/oof to others), set the "Reminder" to "None" (so they don’t get a reminder about it), set "Low Importance", and uncheck both "Response Options" so if they don't want this on their calendar, it is just one click for them to get rid of it. Aside: I have another post with advice on sending invites. If you care about people who would not observe the above but could drop by your office, stick a physical OOF note at your office door or chair/monitor or desk. Have I missed any? Comments about this post by Daniel Moth welcome at the original blog.

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• How to Add a Business Card Image to a Signature in Outlook 2013 Without the vCard (.vcf) File

  - by Lori Kaufman

  When you add a business card to a signature, an image of the business card is inserted into the signature and the vCard (.vcf) file is attached. If you don’t want to attach the vCard file, you can insert the image only into your signature. To insert only the image of your business card without the .vcf file, click People on the Navigation Bar at the bottom of the Outlook window. To get a business card image we can use, we must view the contacts in any form other than People, so we can open the full contact editing window. To do this, click on a different view in the Current View section of the Home tab. We chose to view our contacts in the Business Card format. Double-click on your contact in the current view. The full contact editing window displays with an image of the business card on the right. Right-click on the business card image and select Copy Image from the popup menu. To close the contact editing window, click the File tab and click Close in the menu list on the left. NOTE: You can also click the X in the upper, right corner of the contact editing window to close it. To open the signature editor, click the File tab. Click Options in the menu list on the left side of the Account Information screen. On the Outlook Options dialog box, click Mail in the list of options on the left side of the dialog box. On the Mail screen, click Signatures in the Compose messages section. NOTE: You can also access the Signatures and Stationery dialog box from the Message window for new emails and drafts. Click New Email on the Home tab or double-click an email in the Drafts folder to access the Message window. For more information, see our article about assigning a default signature. In the signature editor, right-click and select Paste from the popup menu. The image is inserted into the signature. You can also use this method to copy a business card image for use in other documents and programs. It’s also possible to insert the vCard (.vcf) file into a signature without the image. We’ll cover that topic tomorrow.     

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• Releasing the new Sample Browser Phone app

  - by Jialiang

  Originally posted on: http://geekswithblogs.net/Jialiang/archive/2014/06/05/releasing-the-new-sample-browser-phone-app.aspx Starting its journey in 2010, Sample Browser is achieving its tetralogy by releasing a Windows Phone version Sample Browser today. The new Windows Phone app is the fourth milestone of Sample Browser since we released the desktop version and the Visual Studio version in 2012 and the Windows Store version in 2013. This time, by providing a sample browser designed for a ‘walking’ platform in response to MVPs’ suggestions during last year’s MVP Global Summit, we are literally putting a world of code samples "at developers’ fingertips”. If you like to have a code gallery of over 7000 quality code samples in your pocket, then click here to download our Windows Phone Sample Browser and start a fantastic mobile experience. With Windows Phone version Sample Browser and the Internet, you can search for code samples on MSDN at anytime and anywhere you want, 24/7 and–even to bed. You can also check code sample details and share them with your friends. Compared to the other 3 pieces in the tetralogy (desktop version, Visual Studio version, and the Windows Store version), the Windows Phone version Sample Browser sells itself for convenience and instant connectivity. For those who need to reach code samples under mobile circumstances where no PCs is available, Windows Phone version Sample Browser will definitely be the right service you are seeking for. Aside from sharing samples via emails as the other 3 do, the Windows Phone version Sample Browser also allows you to share the sample via SMS and Near Field Communication (NFC).   What's Next Currently, the Windows Phone Sample Browser only supports online MSDN code searching, but we already plan to upgrade Sample Browser to allow users to do ‘Bing code search’, and add and manage their private code snippets.  We will also upgrade the app to universal app. Universal App is a new concept brought up in the Microsoft Build Developer Conference 2014. It is a new development model that allows for a single app to be deployed across multiple Windows devices such as Windows Phone, Windows 8.1, and XBox. Therefore, once we finish upgrading Sample Browser to a universal app, you can synchronize your own code snippets across different devices; You can also mark a code sample as favorite on your Windows Phone and continue to study the sample when you are on your desktop. By then, sharing data between platforms will be a piece of cake. Also, the user experience of Sample Browser on different platforms will be more consistent.  The best is yet to come!   We sincerely suggest you give Sample Browser a try (click here to download). If you love what you see in Sample Browser, please recommend it to your friends and colleagues. If you encounter any problems or have any suggestions for us, please contact us at [email protected]. Your precious opinions and comments are more than welcome.

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• Managing accounts on a private website for a real-life community

  - by Smudge

  I'm looking at setting-up a walled-in website for a real-life community of people, and I was wondering if anyone has any experience with managing member accounts for this kind of thing. Some conditions that must be met: This community has a set list of real-life members, each of whom would be eligible for one account on the website. We don't expect or require that they all sign-up. It is purely opt-in, but we anticipate that many of them would be interested in the services we are setting up. Some of the community members emails are known, but some of them have fallen off the grid over the years, so ideally there would be a way for them to get back in touch with us through the public-facing side of the site. (And we'd want to manually verify the identity of anyone who does so). Their names are known, and for similar projects in the past we have assigned usernames derived from their real-life names. This time, however, we are open to other approaches, such as letting them specify their own username or getting rid of usernames entirely. The specific web technology we will use (e.g. Drupal, Joomla, etc) is not really our concern right now -- I am more interested in how this can be approached in the abstract. Our database already includes the full member roster, so we can email many of them generated links to a page where they can create an account. (And internally we can require that these accounts be paired with a known member). Should we have them specify their own usernames, or are we fine letting them use their registered email address to log-in? Are there any paradigms for walled-in community portals that help address security issues if, for example, one of their email accounts is compromised? We don't anticipate attempted break-ins being much of a threat, because nothing about this community is high-profile, but we do want to address security concerns. In addition, we want to make the sign-up process as painless for the members as possible, especially given the fact that we can't just make sign-ups open to anyone. I'm interested to hear your thoughts and suggestions! Thanks!

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• Link instead of Attaching

  - by Daniel Moth

  With email storage not being an issue in many companies (I think I currently have 25GB of storage on my email account, I don’t even think about storage), this encourages bad behaviors such as liberally attaching office documents to emails instead of sharing a link to the document in SharePoint or SkyDrive or some file share etc. Attaching a file admittedly has its usage scenarios too, but it should not be the default. I thought I'd list the reasons why sharing a link can be better than attaching files directly. In no particular order: Better Review. It allows multiple recipients to review the file and their comments are aggregated into a single document. The alternative is everyone having to detach the document, add their comments, then send back to you, and then you have to collate. Wirth the alternative, you also potentially miss out on recipients reading comments from other recipients. Always up to date. The attachment becomes a fork instead of an always up to date document. For example, you send the email on Thursday, I only open it on Tuesday: between those days you could have made updates that now I am missing because you decided to share a link instead of an attachment. Better bookmarking. When I need to find that document you shared, you are forcing me to search through my email (I may not even be running outlook), instead of opening the link which I have bookmarked in my browser or my collection of links in my OneNote or from the recent/pinned links of the office app on my task bar, etc. Can control access. If someone accidentally or naively forwards your link to someone outside your group/org who you’d prefer not to have access to it, the location of the document can be protected with specific access control. Can add more recipients. If someone adds people to the email thread in outlook, your attachment doesn't get re-attached - instead, the person added is left without the attachment unless someone remembers to re-attach it. If it was a link, they are immediately caught up without further actions. Enable Discovery. If you put it on a share, I may be able to discover other cool stuff that lives alongside that document. Save on storage. So this doesn't apply to me given my opening statement, but if in your company you do have such limitations, attaching files eats up storage on all recipients accounts and will also get "lost" when those people archive email (and lose completely at some point if they follow the company retention policy). Like I said, attachments do have their place, but they should be an explicit choice for explicit reasons rather than the default. Comments about this post by Daniel Moth welcome at the original blog.

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• PASS Summit for SQL Starters

  - by Davide Mauri

  I’ve received a buch of emails from PASS Summit “First Timers” that are also somehow new to SQL Server (for “somehow” I mean people with less than 6 month experience but with some basic knowledge of SQL Server engine) or are catching up from SQL Server 2000. The common question regards the session one should not miss to have a broad view of the entire SQL Server platform have some insight into some specific areas of SQL Server Given that I’m on (semi-)vacantion and that I have more free time (not true, I have to prepare slides & demos for several conferences, PASS Summit  - Building the Agile Data Warehouse with SQL Server 2012 - and PASS 24H - Agile Data Warehousing with SQL Server 2012 - among them…but let’s pretend it to be true), I’ve decided to make a post to answer to this common questions. Of course this is my personal point of view and given the fact that the number and quality of session that will be delivered at PASS Summit is so high that is very difficoult to make a choice, fell free to jump into the discussion and leave your feedback or – even better – answer with another post. I’m sure it will be very helpful to all the SQL Server beginners out there. I’ve imposed to myself to choose 6 session at maximum for each Track. Why 6? Because it’s the maximum number of session you can follow in one day, and given that all the session will be on the Summit DVD, they are the answer to the following question: “If I have one day to spend in training, which session I should watch?”. Of course a Summit is not like a Course so a lot of very basics concept of well-established technologies won’t be found here. Analysis Services, Integration Services, MDX are not part of the Summit this time (at least for the basic part of them). Enough with that, let’s start with the session list ideal to have a good Overview of all the SQL Server Platform: Geospatial Data Types in SQL Server 2012 Inside Unstructured Data: SQL Server 2012 FileTable and Semantic Search XQuery and XML in SQL Server: Common Problems and Best Practice Solutions Microsoft's Big Play for Big Data Dashboards: When to Choose Which MSBI Tool Microsoft BI End-User Tools 360° for what concern Database Development, I recommend the following sessions Understanding Transaction Isolation Levels What to Look for in Execution Plans Improve Query Performance by Fixing Bad Parameter Sniffing A Window into Your Data: Using SQL Window Functions Practical Uses and Optimization of New T-SQL Features in SQL Server 2012 Taking MERGE Beyond the Basics For Business Intelligence Information Delivery Analyzing SSAS Data with Excel Building Compelling Power View Reports Managed Self-Service BI PowerPivot 101  SharePoint for Business Intelligence The Best Microsoft BI Tools You've Never Heard Of and for Business Intelligence Architecture & Development BI Power Hour Building a Tabular Model Database Enterprise Information Management: Bringing Together SSIS, DQS, and MDS SSIS Design Patterns Storing Columnstore Indexes Hadoop and Its Ecosystem Components in Action Beside the listed sessions, First Timers should also take a look the the page PASS set up for them: http://www.sqlpass.org/summit/2012/Connect/FirstTimers.aspx See you at PASS Summit!

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• Is is possible to get a patch included in the current release? If so, how?

  - by Oli

  So a while back I reported a bug in Compiz's Place Window plugin. It's a fairly major regression for people affected by it: mainly those using Gnome-Fallback, judging by the reports. A patch surfaced a short time later. I created a PPA for testing and everybody involved so far is reporting the issues are fixed. It even fixes another bug. I've done testing with a standard Unity desktop and can say (for my testing) no adverse effects were visible. I want to get this pushed to Ubuntu right now for two main reasons: I'm selfish. I don't want to need to update my PPA every time a new version of Compiz is pushed to 12.04. I don't want Ubuntu users seeing their windows flying around because of a silly little bug. I want this patch pushed to Ubuntu's version of Compiz as soon as possible, so we can mark these bugs fixed and move on with our lives. Whose leg do I have to hump to get this pulled into Ubuntu right now? I don't maintain this project and it's an upstream thing but it's fairly integral to Ubuntu. I could go to Compiz but I imagine that if they accept the patch, it'll be months (at least a release) before it's anywhere near Ubuntu. And when I do find the right person, how can I make the process as slick as possible for them? I want them to see my request, go "Yup, that all looks great, done" and that be it. I don't want seventeen rounds of emails addressing aspects of the patch. More importantly, I don't want to waste their time either. And what do I have to provide them? My packaging skills are... lamentable. This was my first attempt at patching a package for redistribution so I've probably made every single packaging error known to man. Will they be happy with the original patch (so they can apply it themselves) or should I repackage things so the diff/changelog is a little cleaner (it took me a few goes and the versioning is all over the place). Note: This question is about Compiz but I'd prefer if answers could address other styles of package too so we have an authoritative and comprehensive thread of how to get things fixed.

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• How to Export a Contact to and Import a Contact from a vCard (.vcf) File in Outlook 2013

  - by Lori Kaufman

  vCard is the abbreviation for Virtual Business Card and is the standard format (.vcf files) for electronic business cards. vCards allow you to create and share contact information over the internet, such as in email messages and instant messaging. You can also use vCards to move contact information from one email or personal information management program to another, as long as both programs support the .vcf file format. vCards can contain name and address information, as well as phone numbers, email addresses, URLs, images, and audio clips. We will show you how to export a contact to and import a contact from a vCard, or .vcf file, in Outlook. First access the People section by clicking People at the bottom of the Outlook window. To view your contact in business card format, click Business Card in the Current View section of the Home tab. Select a contact by clicking on the name bar at the top of the business card. To export the selected contact as a vCard, click the File tab. On the Account Information screen, click Save As in the list of options on the left. The Save As dialog box displays. By default, the name of the contact is used to name the .vcf file in the File name edit box. Change the name, if desired, select a location for the file, and click Save. The contact is saved as a .vcf file. To import a vCard, or .vcf file, into Outlook, simply double-click on the .vcf file. By default, .vcf files are automatically associated with Outlook, so the file is opened in Outlook as a Contact. Make any changes or additions to the contact in the contact editing window. To save the contact, click Save & Close in the Actions section of the Contact tab. NOTE: Notice that because this contact is new, the full contact editing window displays rather than the Contact Card that displays when double-clicking on a contact. You can open the full contact editing window instead of the Contact Card when editing a contact or searching for a contact. The contact is added to the Contacts folder. You can add your contact information to a signature in business card format, and it will display as shown above in emails. We have covered how to create signatures and will be discussing more about signatures and business cards in Outlook.     

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• Application workflow

  - by manseuk

  I am in the planning process for a new application, the application will be written in PHP (using the Symfony 2 framework) but I'm not sure how relevant that is. The application will be browser based, although there will eventually be API access for other systems to interact with the data stored within the application, again probably not relavent at this point. The application manages SIM cards for lots of different providers - each SIM card belongs to a single provider but a single customer might have many SIM cards across many providers. The application allows the user to perform actions against the SIM card - for example Activate it, Barr it, Check on its status etc Some of the providers provide an API for doing this - so a single access point with multiple methods eg activateSIM, getStatus, barrSIM etc. The method names differ for each provider and some providers offer methods for extra functions that others don't. Some providers don't have APIs but do offer these methods by sending emails with attachments - the attachments are normally a CSV file that contains the SIM reference and action required - the email is processed by the provider and replied to once the action has been complete. To give you an example - the front end of my application will provide a customer with a list of SIM cards they own and give them access to the actions that are provided by the provider of each specific SIM card - some methods may require extra data which will either be stored in the backend or collected from the user frontend. Once the user has selected their action and added any required data I will handle the process in the backend and provide either instant feedback, in the case of the providers with APIs, or start the process off by sending an email and waiting for its reply before processing it and updating the backend so that next time the user checks the SIM card its status is correct (ie updated by a backend process). My reason for creating this question is because I'm stuck !! I'm confused about how to approach the actual workflow logic. I was thinking about creating a Provider Interface with the most common methods getStatus, activateSIM and barrSIM and then implementing that interface for each provider. So class Provider1 implements Provider - Then use a Factory to create the required class depending on user selected SIM card and invoking the method selected. This would work fine if all providers offered the same methods but they don't - there are a subset which are common but some providers offer extra methods - how can I implement that flexibly ? How can I deal with the processes where the workflow is different - ie some methods require and API call and value returned and some require an email to be sent and the next stage of the process doesn't start until the email reply is recieved ... Please help ! (I hope this is a readable question and that this is the correct place to be asking) Update I guess what I'm trying to avoid is a big if or switch / case statement - some design pattern that gives me a flexible approach to implementing this kind of fluid workflow .. anyone ?

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• Plesk Postfix SMTP 550 5.7.1 "Command rejected" for one external sender

  - by Mnebuerquo

  My server is rejecting emails from one external sender. I suspect this might be misconfiguration on the sending server, but I'm not sure from these error messages. The non-delivery report message the sender gets contains this text: #5.7.1 smtp;550 5.7.1 Command rejected> #SMTP# I also see this message in /var/messages at about the same time as the rejection message was sent, though I'm not sure if it's actually related: Nov 29 12:29:28 localhost postfix/smtpd[31829]: sql_sqlite3 plugin: no result found I'm using Plesk 10.4.4 Update #47, Centos 6.2, Postfix 2.8.4-11100615 on my mail server. This is only happening for one sender so far, but I found a Google result on experts-exchange.com which seemed to identify the same problem and with the same sending domain. This was posted back in June, and currently has no answers, so even if I was a paying customer it wouldn't be answered. (http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Q_27760746.html) The generating server is bigfish.com. What I need to determine is if this is a problem on my server or a problem with bigfish.com. Is there more information I can find in config files, logs, etc. to figure this out?

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• Virtual SMTP not sending mails

  - by DoStuffZ

  Hi I have been googling for the better part of the last two hours without finding any conclusion. My mails are not being sent from the production webserver. If I stop/start the Virtual SMTP I get this in the event log: No usable TLS server certificate for SMTP virtual server instance '1' could be found. TLS will be disabled for this virtual-server. We recently updated the webapplication running and I assume something went amiss during that. Googling the message straight up gave me a list that just as well could have been in greek. I found a security certificate on the server, installing that gave no change. I basicly played russian roulette with the certificate file (.cer), though I was somewhat certain it would not have a negative effect. (Russian roulette with a 6 chamber gun and 2 bullets.) I found a .pfx in our local documentation folder, though I'm far from certain that to have a positive effect. (6 chambers and 5 bullets). I found a site describing how the Virtual SMTP - Properties - Access - should have a button saying Certificates. I have a text saying "Did not find any TLS certificates" and a grayed out tick box saying "Require TLS certificate". I found the TLS being SSL ver3.1+ (3.1-3.3). So question goes - How do I enable the SMTP to once again send emails, like before.

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• can't get php mail() working on Ubuntu desktop version with sendmail and postfix

  - by EricP

  I'm running Ubuntu 9.10 LAMP and trying to do a simple email test with PHP and I'm not getting any emails sent. mail("[email protected]", "eric-linux test", "test") or die("can't send mail"); I get no errors from PHP when running that script. In my php.ini file is: sendmail_path = /usr/lib/sendmail -t -i $ sudo ps aux | grep sendmail eric 2486 0.0 0.4 8368 2344 pts/0 T 14:52 0:00 sendmail -s “Hello world” [email protected] eric 8747 0.0 0.3 5692 1616 pts/2 T 16:18 0:00 sendmail eric 8749 0.0 0.3 5692 1636 pts/2 T 16:18 0:00 sendmail start eric 9190 0.0 0.3 5692 1636 pts/2 T 19:12 0:00 sendmail start eric 9192 0.0 0.3 5692 1616 pts/2 T 19:12 0:00 sendmail eric 9425 0.0 0.3 5692 1620 pts/1 T 19:37 0:00 sendmail eric 9427 0.0 0.3 6584 1636 pts/1 T 19:37 0:00 sendmail restart eric 9429 0.0 0.3 5692 1636 pts/1 T 19:38 0:00 /usr/lib/sendmail restart eric 9432 0.0 0.1 3040 804 pts/1 R+ 19:38 0:00 grep --color=auto sendmail When I run $ sendmail start it just hangs there doing nothing. I installed postfix also to see if it would help, but it didn't. I tried to see port 25: eric@eric-linux:~$ telnet localhost 25 Trying ::1... Trying 127.0.0.1... Connected to localhost. Escape character is '^]'. 220 eric-linux ESMTP Postfix (Ubuntu) thanks

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• Xenserver 6.2 cannot send alert using gmail smtp

  - by Crimson

  I'm using Xenserver 6.2 and configured ssmtp.conf an mail_alert.conf in order to receive alerts through email. I followed the instructions on http://support.citrix.com/servlet/KbServlet/download/34969-102-706058/reference.pdf document. I'm using gmail smtp to send the emails. When i try: [root@xen /]# ssmtp [email protected] from the command line and try to send the email, no problem. It is right on the way. But when i set some VM to generate alerts, alerts are generated. I see in XenCenter but emailing is not working. I see this in /var/log/maillog file: May 27 16:17:09 xen sSMTP[30880]: Server didn't like our AUTH LOGIN (530 5.7.0 Must issue a STARTTLS command first. 18sm34990758wju.15 - gsmtp) From command line every thing works fine. This is the log record for the above command line operation: May 27 15:55:58 xen sSMTP[27763]: Creating SSL connection to host May 27 15:56:01 xen sSMTP[27763]: SSL connection using RC4-SHA May 27 15:56:04 xen sSMTP[27763]: Sent mail for [email protected] (221 2.0.0 closing connection ln3sm34863740wjc.8 - gsmtp) uid=0 username=root outbytes=495 Any ideas?

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• Issues with doing a P2V on Exchange 2007

  - by PokermUNKEE

  I shutdown all Exchange services on the physical box and did a convert. Everything converted fine. Server booted up no issues and I could receive email from the outside world with no issues. But I am unable to send emails internally or externally. They just sit in the Outbox. I also disabled the DHCPClient service as I didn't want the server to get an IP address from DHCP when it first came online. It came online with no IP, then I used console to assign the correct static IP address (same one on the physical server) and rebooted. I ran the Exchange Troubleshooting Agent and it gave me the following errors: The value for the '\MSExchangeIS Mailbox\Messages Queued For Submission' counter on server exchange is greater than zero (average value is 8.8) and it appears that 'MSExchangeMailSubmission' is failing to submit messages to at least one computer with the Hub Transport server role installed over the last minute. Found 1 computers with the Hub Transport server role installed in the same Active Directory site as server exchange using local Active Directory site GUID 'ce8a4367-1bf6-4825-9cac-c4e2b115c450'. Check Local Active Directory Site Hub Transport Server Role Health (Mailflow_CheckLocalBhHealth1.1.1.1.1.1.1.1) I have one Exchange server with all the roles on it. Has anyone see this before when doing a convert? Please help :(

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• Exim log and send all mail for a given domain through another server

  - by Josh

  I administer a handful of shared web hosting servers. Recently, Yahoo has been deprioritizing/greylising all email sent from these servers. I am getting the dereaded 421 4.7.0 [TS02] Messages from my.ip.address temporarily deferred message from Yahoo and their postmaster has been unresponsive. I am unable to find any way to set up a feedback loop like AOL has for my IP address -- I did find a way to set up a feedback loop for a given domain, but we host hundreds of domains, and don't have the time to set up that many feedback loops. So what I'd like to do is twofold: Configure Exim to send all email destined to an @yahoo.com address to a relay, a new server which has an IP that yahoo is not blocking. Configure Exim (or maybe the relay) to log all emails sent to @yahoo.com, so I can review them and, in case one of my uses is violating ToS and sending SPAM to yahoo users, take the appropriate action. How could I accomplish these? Or, does anyone have any other advice for how to get mail to flow through Yahoo and ensure that any email generating complaints is brought to my attention? (For what it's worth, these servers are not listed on any major blacklists)

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• Exchange 2007 restore - Backup Exec Unable to Attach to a resource

  - by Andy

  I have been struggling with this one for months! Grateful for any advice. The setup is a windows 2003 server network, 4xservers on the domain. Two exchange 2007 servers (only one with mailboxes still on). Backup Exec (12.5) on a non-exchange server with agents on the others. Backup exec runs a full backup of exchange across the network well, at pretty reasonable speeds. However, when you try any kind of restore (individual emails, mailboxes or whole system restore - all to same location or to alternate server, RSG etc) the following message is received within about 10-15 secs of starting the job: Job ended: 24 December 2010 at 13:28:32 Completed status: Failed Final error: 0xe000848c - Unable to attach to a resource. Make sure that all selected resources exist and are online, and then try again. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-33932 Things I have already tried: Changed account to main administrator account (with all permissions) checked versions of ese.dll on both servers - both the same Checked all VSS writers on both servers are stable / normal restoring to different locations Any advice anyone could give would be much appreciated. Many thanks, Andy

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• Make Thundirbird use and sync with Gmail Spam facility

  - by Senthil

  I am using Thundirbird 3.1.7. I am using Gmail with it. When I mark a message as spam in Thunderbird, I want it to go to Gmail's spam folder. But it is not happening. The mail is only marked as spam and stays in Gmail's inbox. How can I setup Thunderbird so that when I mark a message as spam in thundirbird, it goes to spam folder in both Thunderbird and Gmail? FYI: I have disabled Thunderbird's own adaptive spam controls so that it doesn't interfere. I am perfectly fine with Gmail's spam facility and don't want Thunderbird to add another layer of spam filtering. Still Thunderbird doesn't send emails to Gmail's spam. Update I figured that dragging and dropping the email to the spam folder in Thunderbird does the job. But is it the same as marking the email as spam in Gmail's interface? i.e. Gmail will do stuff when you mark an email as spam so that it can filter out similar messages in the future. Does it happen when I do this drag and drop thing too? Are they the same?

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• mdadm cron job sends email that cron has run

  - by Andrew

  I've got an Ubuntu 8.04 server using mdadm to create several RAID1 arrays. I created /etc/cron.hourly/mdadm as follows: #! /bin/sh set -e mdadm --monitor /dev/md0 /dev/md3 /dev/md4 --oneshot (Yes, the array numbers are not sequential, and I'm not using --scan beacuse I have a degraded array that may or may not have been used as swap and I can't delete, but I think that's a separate issue. If it's the underlying cause of this, I need to fix it.) mdadm sends me email (configured in the /etc/mdadm/mdadm.conf) on DegradedArray etc. events. This is the desired behaviour. What is not desired, and I can't work out, is why cron is sending me (relatively pointless) emails, via an alias in /etc/aliases: From: root@<hostname> (Cron Daemon) To: root@<hostname> Subject: Cron <root@<hostname>> cd / && run-parts --report /etc/cron.hourly Content-Type: text/plain; charset=ANSI_X3.4-1968 X-Cron-Env: <SHELL=/bin/sh> X-Cron-Env: <PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin> X-Cron-Env: <HOME=/root> X-Cron-Env: <LOGNAME=root> Message-Id: <id@hostname> Date: Fri, 7 May 2010 13:17:01 +0930 (CST) /etc/cron.hourly/mdadm: mdadm: Monitor using email address "<root_alias@domain>" from config file I've got a dozen other servers behaving correctly (mdadm sends email, cron doesnt') with identical /etc/crontab files: # /etc/crontab: system-wide crontab # <snip comments> SHELL=/bin/sh PATH=/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin # m h dom mon dow user command 17 * * * * root cd / && run-parts --report /etc/cron.hourly <snip anacron jobs> Should I simply remove the --report, or is there something else in my cron config somewhere causing this?

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• some PDF's to iPhones via ActiveSync are corrupt

  - by longneck

  we have two server applications (one .NET/ASP web app, the other a native Windows app) that generate PDF's that are then emailed to our users on Exchange 2010. the apps deliver the emails to the Exchange server via SMTP, and our iPhone/iPad users receive their email via activesync. pretty much all of the PDF's generated by the web app and many of the PDF's generated by the Windows app fail to open on an iPhone or iPad. tapping the attachment shows the screen that would display the PDF with the name of the file at the top but the bottom of the screen is completely grey. one thing i have figured out is that the attachment on the iPad is uuencoded. forwarding the attachment to another email address shows the uuencoded format. here's a sample: begin 600 unknown M)5!$1BTQ+C0-)>+CS],-"C8@,"!O8FH\/"](6S8U-B`Q-#A=+TQI;F5A<FEZ M960@,2]%(#DQ-#8O3"`Q,S`Q.2].(#$O3R`Y+U0@,3(X-3,^/@UE;F1O8FH- ---snip--- M,C8T,"`P,#`P,"!N#0IT<F%I;&5R#0H\/"]3:7IE(#8^/@T*<W1A<G1X<F5F .#0HQ,38-"B4E14]&#0H` ` end whereas the normal version of the file looks like a normal PDF: %PDF-1.4 %âãÏÓ 6 0 obj<</H[656 147]/Linearized 1/E 9698/L 13571/N 1/O 9/T 13405>> ---snip--- trailer <</Size 6>> startxref 116 %%EOF so i think the problem is that the attachment is being double uuencoded somewhere, or the iPhone is failing to recognize that the attachment is uuencoded and not decoding it. any suggestions on where to begin troubleshooting this problem?

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• stunnel not working - stunnel.pem: No such file or directory

  - by Marronsuisse

  I am trying to install stunnel on an amazon LINUX machine. (i want to configure postfix so that it sends its emails through amazon ses) I first tried to install from the tar.gz package download from http://www.stunnel.org and installed with the commands: ./configure make make install but than the stunnel command was still not found. Then I installed with yum install stunnel. But now when I try I get: sudo stunnel 2012.06.23 06:51:53 LOG7[20071:3078289200]: Snagged 64 random bytes from /root/.rnd 2012.06.23 06:51:53 LOG7[20071:3078289200]: Wrote 1024 new random bytes to /root/.rnd 2012.06.23 06:51:53 LOG7[20071:3078289200]: RAND_status claims sufficient entropy for the PRNG 2012.06.23 06:51:53 LOG7[20071:3078289200]: PRNG seeded successfully 2012.06.23 06:51:53 LOG3[20071:3078289200]: stunnel.pem: No such file or directory (2) So it seems there is still a problem with the install. When I use the locate stunnel command, I see files a bit everywhere. How can I do to have a clean install of stunnel? Edit: i was following this procedure: http://docs.amazonwebservices.com/ses/latest/DeveloperGuide/SMTP.MTAs.SecureTunnel.html when I got stuck at point 5 and got the stunnel.pem: No such file or directory message.

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• Monitor Exchange Email Address and run scripts

  - by WernerCD

  Okay... Not sure how "out there" this thought is... Right now to send a pager message (aka text message), a user logs into our AS400... logs into the program... enters user name and message and hit's F10 to send. With a little looking, it seems that you can run remote commands to the AS400 via FTP. So I'm working on building a script (batch or otherwise) that, given two parameters (user, message), will FTP into the AS400 and run a remote command: c:\>ftp server user: admin password: ***** ftp> quote rcmd SNDPGRMSG TOPGR(JDOE) MSG('This is a Test') ftp> quit So... what I want to do is setup an email account on our Exchange server Monitor the account for incoming mail upon receipt of incoming mail, parse it... say for example subject is defined as "Recipient" and email text is defined as "Pager message" run a batch that uses the above mentioned TOPGR and MSG as parameters... via FTP to the AS400 mark email as "read" The main thing I'm not sure about is monitoring an exchange account and running a script on incoming emails. I'm sure what I want to do is possible... but where would I start? EDIT: Clarification The main reasons for using this four part system are logging (messages sent via this are logged and reported by the AS400 program) and the existing scheduler for redirecting pages (For example, the weekly on-call person = TOPGR(oncall) gets updated by the AS400 program). I'm also trying to remove duplicate work. If I can get this setup working, I can redirect pages from OTHER systems into this one. I then don't have to update 2, soon to be 3, systems with current phone numbers, carriers, on-call schedules, etc. System #2 and #3 can just "email" [email protected].

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• Exim rejects recipient address on my domain

  - by Nicolas

  Hi, I have a dedicated server (debian) on which I have installed Exim and Dovecot. Everything worked fine until around a month ago. I tried to reinstall and reconfigure exim but I keep having all the incoming emails rejected. Outlook says: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after RCPT TO:: host mail.mydomain.com [94.76.##.##]: 550 relay not permitted GMAIL: Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 relay not permitted (state 14). On the server side, my rejectlog file shows: 2011-01-04 17:09:21 H=mail-qw0-f53.google.com [209.85.216.53] F=<####@gmail.com rejected RCPT : relay not permitted ... and the mainlog file: 2011-01-04 17:00:01 1PaAEr-0007vN-DX <= root@ETC_MAILNAME U=root P=local S=869 2011-01-04 17:00:01 1PaAEr-0007vN-DX ** root@etc_mailname: Unrouteable address 2011-01-04 17:00:01 1PaAEr-0007vY-Kn Error while reading message with no usable sender address (R=1PaAEr-0007vN-DX): at least one malformed recipient address: root@ETC_MAILNAME - malformed address: _MAILNAME may not follow root@ETC 2011-01-04 17:00:01 1PaAEr-0007vN-DX Process failed (1) when writing error message to root@ETC_MAILNAME (frozen) 2011-01-04 17:09:21 no IP address found for host MAIN_RELAY_NETS (during SMTP connection from mail-qw0-f53.google.com [209.85.216.53]) 2011-01-04 17:09:21 H=mail-qw0-f53.google.com [209.85.216.53] F=<####@gmail.com rejected RCPT : relay not permitted then after the message becomes frozen: 2011-01-04 17:28:44 1PaAEr-0007vN-DX Message is frozen Thank you for your help, any idea/comment is welcomed as I am really running out of idea to fix this issue, Nicolas. Oh and the PHP mail() function does not do anything as well, would it be linked to? I think mail() uses sendmail from my php.ini.

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